Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Tickets was to be booked of 11 July 2015 but account got debited and ticket weren't booked from vadodara to borivali details are Rs. 717.00 is debited from your a/c. XX17399 towards IRCTCNEW - Ticketing via Kotak Net-Banking Ref. No : [protected]. Refund is still pending.

PNR No.:[protected] Date of Journey: 29.06.2015 Class : Third AC (3A) Adult 02 and Child 01 Boarding at : LTT Resv. Upto: Bhadohi (Boy) Mobile No.: [protected] enclosures: 1.Copy of Electronic Reservation Slip 2.Copy of Commercial Circular No.38

I had cancelled my ticket from maihar to surat PNR no [protected] dated 22.06.2015 Transaction ID: [protected]. Train No 22938 / REWA RJT SUP EXP. passenger name: Deepa Tiwari, Nidhi Tiwari, Ticket was cancelled due to train cancellation but till date I did not recieved my refundable amount of Rs 3855. Please arrange to refund the amount at the earliest

Dear Sir/ Madam My date of journey was[protected] on Train no, 12615, Train Name -Grand Trunk Express from Nellore to Delhi, but i received a message of Train cancellation on my mobile no.[protected], I am a Senior Citizen of India .Due to Train cancellation i had to book another ticket of different train on Tatkal Basis, I am not yet received any refund in my account, after conversation with customer care they said now there is no refund on your ticket as you were not cancelled your ticket himself, but on my message there was no indication or information to cancel the ticket or contact to customer care for refund, so waited for refund till date . so there is a request you to please refund the fare amount as early basis as i don't get the information correctly from IRCTC Your Sincerely P Rajendran

Hi, my irctc userd id is amitchat23. Tried to book a ticket on irctc portal on 3rd july from how rah to jaipur on 12307 jodhpur express. While booking the amount of rs. 2577. 42 has been debited from the account but ticket not booked. Now irctc is throwing the ball to bank court and saying it is bank problem and bank is denying it. How to get the solution of it ??

Transaction no: - [protected] on 03 / 07 / 2015. Transaction description: - pgdr / irctc /[protected]:10:51 / swt.

It's regarding wrong and high deduction on my cancellation of 2 recent tickets on 6th July 2015 9 AM. I've done cancellation much before 24 hours, still the dedcuted amount is approx 25%. Please see the cancelled tickets: PNR no [protected] PNR no [protected] When I called the contact no. I found that the rules were changed and it is now 48 hours, but I had gone by the rules mentioned on IRCTC website https://www.services.irctc.co.in/beta_htmls/refundrules.html Hence the money should be refunded per old rules. They may change the website or this remove this page on seeing this complaint, but Cyber investigation will reveal that as of 6th July 2015, 9:30 AM this link mentioned old rules and I've taken screenshot as well. Please suggest how to get my money back

My username is ( shub_modi) Unfortunately, I forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get email verification password. Please send the email verification password in to my mail (kumar.shubham.[protected]@gmail.com) urgently or suggest another way to reset my account.

I tried to book a 3A Class GN Quota E-Ticket for Vishakapatnam (VSKP) to Kharagpur JN (KGP) in MAS SRC AC Express (Train No 22808) through IRCTC Website around 08:05 a.m on July 4, 2015. I filled the details of Six Passengers and then tried to pay through SBI Debit card. But I found that no ticket was booked though Rs. 5371.31 had been debited around 08.10 a.m. Please respond to my complain at an earliest.

Train no: 16032 date: 06/07/2015 Either I go back to house and slept or what? You people never bothers about passengers just you need money. Today we wake up at 4:00AM carrying 2 yeras child and catch the Auto and paid him 100Rs. but after reaches station there is a message that train was cancelled. Why you (IRCTC) people don't send at least one message. that train is canceled. Now we have urgent work in chennai at malaysia embassy we have appointment at 1:00PM. what I have to do now. I knew you just ignore this mail or you can reply "we regret". the words is simple but facing the problems are different. I decided I don't want use IRCTC any more. better to go railway station for bookings. INDIAN RAILWAY members may advise to IRCTC on cancelled trains. Sorry to say.

Dear sir
My train No 12296 (sanghmitra exp ) on[protected] was cacelled due to some reasons. My PNR No.is [protected]. My ticket was booked from Allahabad to Chennai. My coach No was S-7, berth No-34.
So far the money paid by me is not credited in my account. Please do it as early as possible.


thank you

PNR:[protected] Jabalpur mumbai garib rath. Train was cancelled. No Ticket Refund still. The customer care is speaking of no refund because of no manual cancellation. How stupid it is to cancel the e-ticket when train is cancelled itself and is announced in newspaper that money will be refunded. E-ticket is automatically cancelled when train is cancelled and money shall be refunded, without manual cancellation. This is very wrong. Urgent action is required.

My self manish kumar rana with irtc id - mk227904r and i have cancalled my ticket with pnr number - [protected]
.
In fact i have already registered my complaint through out yoyr customer service but they told me that"youe amount was already refund " but i didn't get any amount from your authority side.
So i have requested to you please take necessary action.

Train name - easr coast express
Account number - [protected]
Journey date - 7th july 2015
Station - bhubneshwer to visakhapatnam

I have booked two tickets for my grandparents who are senior citizens in www.irctc.co.in, i have put berth preference as lower for both, but both of them got upper berths . How can you give upper berths for senior citizens, how can they climb up. PLease correct your logic and programming for reservation of tickets in irctc. So ihad cancelled their tickets now, As it is difficult for them to travel.I am giving ticket details so you can


Transaction ID: [protected]
PNR No [protected]
Train No./Name: 07714 / PUSHKARAM SPL
Date of Journey: 17-Jul-2015
Date Of Boarding: 17-Jul-2015
Class: SLEEPER CLASS (SL)
From: VIJAYAWADA JN (BZA)
To: DUVVADA (DVD)
Boarding: VIJAYAWADA JN (BZA)
Resv Upto: DUVVADA (DVD)
Quota: GENERAL (GN)
Ticket Type: E-ticket

i would you request my family id proof & photo proff (addhar card, pan card, voting card missing in today godan train 11056. in kalayan jn. please sir if any hand meet plese send below my add.Navnath krupa bldg, shop no.3 mota gaon near retibunder dombivali west -421202

Dear Sir I have booked 3 tickets at IRCTC for Train No./Name: 21125 / INDORE BHIND EXP from Indore to Bhind, whereby I have opted for Lower berth since two passenger are above 60 and 90 and will be able to manage only at Lower berth. But inspite of having 125 (approx) seats available during booking, birth criteria is ignored and all 3 berth's UPPER. And also the series are not continuous. What is a point of choosing the berth. Also, at least passenger's travelling +60 should be given lower berths by default considering their health issues. If possible please adjust my seat.

Dear Sir/Madam Greetings! This is in reference to the TDR filed on 29th May 2015. We have booked ticket from Lucknow to Delhi Date of Booking: 23-May-2015 Train No./Name: 02503/KYQ NDLS PREMIUM, PNR No [protected], Date of Journey: 28-May-2015 and Date Of Boarding: 28-May-2015. From: LUCKNOW NR (LKO) To: NEW DELHI (NDLS) Boarding: LUCKNOW NR (LKO) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 4940.0 Ticket Type: E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No MOHITA SRIVASTAV 22 Female CNF B8 61 AKANSHA SRIVASTA 20 Female CNF B8 62 ASTHA SRIVASTAVA 16 Female CNF B8 56 ABHIJEET SRIVAST 11 Male CNF B8 72 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 29-May-2015 10:10:45 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No: CNR030615W40532 Train was supposed to reach Lucknow on 28th May 2015, but train was late by 19 hours and reached Lucknow on 29th may early morning. It was not feasible for children to wait for 19th hours in this summer at platform. So instead of waiting for 19 hours they took a bus for Delhi, It does not make sense to wait for 19 hours for a 6 hour journey. We have filed TDR on 29th May but no action has been taken yet. We request your intervention in the same to get the refund of hard earned money. Thankfully, Ravindra Srivastava Mobile No: - +91 [protected] B-55, Pocket 1, Kendriya Vihar 2, Sector 82, Noida, Uttar Pradesh Email id: - ravindra.[protected]@gmail.com

I'm N.Yuvaraju, I booked ticket from VSKP to BVRT for 57230 / VSKP MTM PASS. Rs.237.8 were debited from my SBI account with Transaction ID : [protected] but I didn't get PNR number and my ticket is not booked. so, kindly refund my amount. Thanking You.

I have purchased ticket in AC 2 tier for travelling from coimbatore to Shalimar. Journey date was 8th June'15. Train No, 12659 & PNR no. [protected]. But ticket was shifted from 2 tier to 3 tier due to that particular date there was no 2 tier coach in train. I have filed TDR on 8th June'15 & it was rejected on 18 th June'15 & again the TDR was opened in 19th June'15. I have already couriered original refund certificate which was given by TTE at train. But till date I have not recd. differential amount from IRCTC. I have continuously follow up the matter with IRCTC, but result is nil. Requested to arrange to refund differential amount in my account. Thanks P Mukherjee

Hello Team, I had booked 3 tickets on PNR : [protected]. Transaction ID : [protected] In this booking, two seats are confirmed and we did the journey but the third ticket remained waiting and the passenger has to abort the train because only two tickets were confirmed. Please check as the money is still not refunded in my account for the third seat (Waiting). I am attaching the screenshots, please check. Thanks & Regards Ashutosh Raghav [protected] [protected]

I was travelling from Ranchi, Jharkhand to Asansol, West Bengal on 29th June 2015 by RNC-HWH Intercity Express(Train No. 18628). PNR No: [protected]. At the time of booking the status was WL14. On[protected], I got a text message from IRCTC confirming my ticket status as C1, 38. I was assured I had a confirmed ticket and planned for my travel. On[protected], i.e. just a day before my travel date, at 03:27 pm I got a text message from IRCTC stating that my current ticket status is WL, 2 and that the "chart has been re-prepared due to technical reasons". I panicked as I had commitments at work and had to reach on time the next day.I thought of trying for a Tatkal Ticket but since I got the message so late in the evening, I could not even book Tatkal ticket as it was not allowed by then. I could term this conduct by IRCTC as sheer negligence to a passenger's concern. But since I had to reach work on time, I boarded the train the next day. Quickly, I met the TTE and explained them the mishaps and told them that I needed to travel by this train only and that they look into the matter. What was totally surprising, was that they completely neglected my plea and stated that it was none of their concern as they are from Indian Railways and the ticketing is done by IRCTC and any compaints regarding it would not be entertained by them. After that they booked a ticket for me with penalty. They completely denied any responsibility for all that had happened. So I would like to draw concern over all this commotion and inconvenience that I have gone through only because of the inefficiency of IRCTC and Indian Railways. If some technical problem occurred at their side, they should have been responsible enough to offer some alternate arrangements for the passenger who suffered only because of their negligence and inefficiency.