Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have an account in irctc.co.in (user name is hangwithch). Unfortunately, I forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

Dear Concern, I have two smart card, But they are not in working condition. I want to replace these cards but now one entertained about it. I have lunch a complaint regarding this on[protected] at New Delhi Railway station.Regards Gaurav Gupta, Contact no [protected].

Sir, i tried to book a ticket from jammu to delhi on 10/07/2015, after debiting the amount i.E.Rs 467.80 from my account, irctc failed to generate ticket and show reservation status"not booked".
The ref.No. Of transaction [protected] ig0ahynyd5 transfer to [protected] sbi irctc collect.
Kindly refund the amount rs 467.80 to my account

Thanks

Pnr - [protected]
Train no - 16382
From awy to ed
Date of journey - 10 july 2015

These are my journey details. I have to board this train at 1.50. But the chart is not prepared yet. Station is about 2 hours travel from my residence and i don’t know whether my ticket will get confirmed or not. Why the chart is not prepared at least 4 hours before the travel? If i reach the station without ticket confirmation, it’s a waste of time. If i skip this travel and if my ticket gets confirmed, then it’s a waste of money. Please be responsible guys. You are troubleling the passengers.

Sir, i tried to book a ticket from secunderabad to nellore on 9th july, 2015. After crediting the money, irctc failed to generate ticket. I tried again and the same happened again. The ref. No. Of transactions. [protected]ig0ahtdiu2 transfer to [protected] sbi i.R.C.T.C. Collect and [protected]ig0ahtdha3 transfer to [protected] sbi i.R.C.T.C. Collect.

I V.hari hara sarma Manager Indian bank Chengannur was travelling on a official trip to Thiruvanthapuram by Parusuram EXpress from chengannur 08/07/2015 and boarded AC coach by takingordinary ticket no[protected].I was informed by coach13 TT no seat was vacant and asked to go 14No. same opinion received from there also, Finally i boarded 15 no coach and TT informed wait and chenck availability Finally allotted seat vide receipt901232 for Rs200/ Since lot of seats was vacant in all these coaches and passengers are getting down at stations I was surprised to hear from the TTS NOSEAT. kindly inform me the situation in which I was asked to go here and there for search of one seat since in all these compartments vacant seats are available up to TVM kindly enlighten Sarma [protected]

his is regards to a transaction ID : [protected]. The payment is been done through my ONLINE S.B.I ACCOUNT (details mentioned below) without my consent today (i.e 09/07/2015). It may be a case of account hacking, regarding the same I have already complained to SBI Customer Care ( Complain ticket no : PT[protected] ). I got the IRCTC transaction ID through my online passbook statment. ( As a matter of fact : In ref no mentioned on SBI ACCOUNT STATEMENT the IRCTC TRANSACTION ID is also mentioned. ) I request you to kindly look into the matter and cancel all ( or any ) ticket with the transaction ID mentioned above. The detail of ONLINE SBI ACCOUNT is as mentioned below : IRCTC Transaction ID : [protected] SBI Transaction ref no : [protected]IG0AHTPQW9 Account Number : [protected] Account holder name : Hercules Singh Munda Online Account Username : hercules1093

I have booked a e-ticket from IRCTC portal for my mother for travel from PNBE to BRC dated 01.07.15 PNR NO. [protected] Train No. 12948 . But on the date of journey due to some reason, i had to cancel my ticket. Since Charting was done, So ticket could not be cancelled before Departure of Train. So refund would only be made through filing of TDR within two hours of departure of train. I tried to log on at 23 50 hours and found out that IRCTC portal was down due to maintenance. Upon trying to log in a flash message saying " Site is Under Maintenance between 2330 on 01.07.15 to 0430 on 02.07.15 " . This prevented me to file TDR online within two hours of departure of train. So I requested IRCTC to cancel the ticket by e-mail at 23:52:55 on 01.07.15 to the said mail ID [protected]@irctc.co.in from the registered mail. But till morning 8 am on 02.07.15 i did not got any confirmation mail from IRCTC about the acceptance of my request. So to be on safe side I filed TDR also at 0820 am on 02.07.15. After many correspondence on 08.07.15 they simply replied that Refund cannnot be made as you have filed TDR at 0820 am on 02.07.15. Repeatedly I kept reminding them that I had already given mail for cancellation within 2 hours of departure of train and my request was genuine. I also spoke to customer care about above issue. Since the representative was not able to resolve my case I was told that issue will be referred to higher authorities. But they are not responding seriously. If the site is under maintainence for 4 hours then how a person can file the TDR as per rule from the account in the portal since the logins will not be allowed. I feel that i am not at fault here in filing TDR and my money should be refunded as per the existing rules.

I was so looking forward to my train travel from so many days…But it turned out to be a big horrific train experience… I want to desperately share it with you as I don’t want anybody to be stuck in this situation. We r going to kalyan (mumbai) from Guwahati by Lokmanya Tilak train . Though we booked a ticket for Second class Ac coach…It doesn’t feel like its an AC coach bcoz of its poor and unhygienic maintenance. In so called AC train…AC are not working…I fail to understand why on earth they write AC on ticket when they don’t understand AC coach needs working AC. Just bcoz AC is there doesn’t make us feel cool air to add it to our misery the unavailability of ventilation is suffocating us to death as fans are not working . To make matter worst we r not getting any official personnel to get an answer(no attendant, No TC) Even their call centre representative is unsupportive. I really wish to give feedback to Mr.Suresh Prabhu that under your care Indian raliways turn out be worst than ever…where r your promises now…they don’t stand here…all I can see is failure…Where are you?...my past experience with Kamakaya express when I was travelling from Guwahati to Nagpur was no different…Is it the way to make railway profitable by ripping of[censored]s with false services?I want t9 raise my complaint against railway department.

PNR - [protected]
Transaction ID - [protected]
Train No - 12808
From NZM to DURG
Date of journey - 27 JUNE 2015

Train was cancelled by railways due to some reason, there was not any information regarding refund process. So, I was waiting for the refund from IRCTC since I considered it should be auto refund process for tickets booked online. Not only I, most of the people have same knowledge regarding refund process. On enquiry about the refund IRCTC told no refund shall be given since the time for filing TDR is over now. So no refund will be given now. "As per railways - passenger should file TDR against the ticket within 72 hours of departure time of train to get refund." My point is if the train is cancelled, ticket is also considered to be cancelled, and then IRCTC should give full refund of the ticket since it was not customer's fault. Why to file TDR against cancelled Train. IRCTC has all the information regarding passengers so they should initiate the refund by their own. Or else they should inform about the process in cancellation message itself. Many o[censored]s has suffered the same due lack information provided by IRCTC. This is total IRCTC's fault. In this modern generation almost 90% of the tickets are booked online and I guarantee out of 90%, more than 90% people are unaware about the process and rules. Railways can make rule but they should share the information clearly to customer, not like hiding rules somewhere inside portal where no one can see. This way they have looted many customers keeping themselves safe telling rules are there in the website. This is harassment to all o[censored]s. Please help me to get my money back, I am filing a case against IRCTC.

I have forgot my password and iam unable to recollect it.I am submitting every time the required details but it is showing that your password has been sent to mail Id but when iam checking my mail i couid not receive any mail from IRCTC. please solve the problem

Please provide as much information as possible... Yesterday I was making a online registration and system showed that user I'd and password sent to me on my email address. but I don't received till now. please do its fast. pls sent to my email I'd, as I already received mobile phone verification code.

Sir, I had booked tickets for my mother aged 86, my wife aged 57 and myself aged 65 on 01 Apr 2015 for a journey from Mavelikara to Pune boarding on 15 June 2015. I failed to get the entitled concessions for my mother and myself. PNR No. [protected] refers. However it may be mentioned that i got the entitled concessions for the onward journey vide PNR No.[protected]. One more thing i would like to point out is that even though i was the first person to book the ticket we got upper berths, and this is not the first time this happened. Persons who booked tickets later and considerably younger have got lower berths. It is requested that the difference of fare eligible to us may please be refunded. Thanking you THOMAS JOHN E-304, Surobhi Township, Vishrantwadi, PUNE 411015 Mob No. [protected]

my old user id is mksdhanbad and my registered mobile no is [protected]. i want to change my mobile no to [protected]. also when i am trying to open my profile i am not able to. i am not able to book my ticket. please help me at the earliest.

I have traveled from bombay duranto and ordered veg food while I was having food despite rotis are like rubber trying to eat when I was eating sweet ( gulabjamun) I found a bee inside that this what u provides to customers... I am seriously stuuned by seeing that I have each and every proof which u cant imagine so I am wrighting this detail to complain that we are veg plz dont do such things to break our vegetarian nature I have a document sighned. By your staff..we go to duranto so that we can eat a good food but the food we get is really really really bad I demand my money back .

Sir My reservation cofirmed in magadh express 12401up on 8th july 2015. I take tatkal ticket from agency situated in ranchi town. PNR no. is [protected]. But due to emergency i"ve to cancel my ticket after 15 minutes. Agency told that no provision of refund in tatkal ticket. whether Railway announced 50% refund in tatkal ticket. suggest what i can do. Madhu Shekhar ABP news Patna

Today i was booking ticket for my mother and grandfather from new delhi to patna in sampark kranti super fast train and their is more than 180 seats are available and i have also selected the preference of lower birth as they are more than 60years in age and they can not go to upper or middle birth. But as irctc planning and business team has strategy not to book lower birth first and made web site as their requirement and business, i am not able to book lower birth and i got one middle and one upper. This has happened earlier also. So, It is humble request from the customer that please at least for senior citizens and handicap peoples, reserve some lower birth so that their could not be any possibility of trouble and inconvenience. Please look into. [protected] [protected]

Dear sir/madam I am registered member of IRCTC with user id - abhilesh03 (e mail id - [protected]@gmail.com) On 07th July 2015, I got SMS from my bank on my registered mobile no -[protected] saying Rs. 3842.26 was debited from my South indian bank account by IRCTC. Here is the actual SMS that I received - " Dear customer, Your A/c XXXXXXXXX is debited with Rs.3842.26/- Info: DOUBLE CREDIT IRCTS TIC REVERSED." however, I never booked or cancelled any ticket costing this much amount any time as far as I know. Also I am unable to understand what this DOUBLE CREDIT IRCTS TIC REVERSED means and for what reason this amount was debited by IRCTC. Kindly explain the above query and give the details about this deduction as soon as possible.

Booking Tickets 4 months advance is ridiculous. In four months, it is very much possible that your plan will change. And the cancellation charges are heavy. Does other websites like snapdeal, flipkart, amazon etc charges any money on cancellation of the booked items. No refund on Tatkal is another way to earn money. Once I was booked flight from GOA delhi. And I booked Tatkal train from Delhi to bathinda. My flight got delayed by 5 hours. So I had to cancel my train booking. No money was refunded to me. Is it my mistake ? Why should I bear the loss ? If train is getting cancelled, is IRCTC giving any compensation to passengers and penalises the railway ? No. Then why the other side is biased? Whether by introducing new schemes such as book premium tatkal, book 120 days advance, book after 10 AM, agents can't login before 8' O clock etc is offering more seats to passengers. For the same train, the passengers traveeling is still same but the earning to IRCTC is more. Actually when private companies such as amazon, snapdeal etc can provide free booking and cancellation, why not a government company can provide the free service when it is made for it.

I booked my tatkal ticket through my irctc login account on 8th July 2015 in All JAT Express train no 12413 from Delhi to Jammu Tawi to travel on 9th July 2015, while I start booking availability of seats were 169 and I made payment from SBI salaried account a sum of Rs. 477/- but reservation was declined by stating that no seat available and payment dropped. Now I am seeing that WL 01 shown awaiting list. Therefore, I would like to know the circumstances under which my tatkal ticket was not booked even in awaiting nor amount refunded to my accounts so far. Please elicited.