Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Kolkata, West Bengal

Hi Team, I have not travelled on 17th April as the tkt was in RAC status and about 30 min. before the actual depature of the train I filed TDR to get my money back and you people have rejected my TDR due to TTE mistake as one of the RAC passenger would have travelled and TTE would have made the mark on my name by mistake. My point over here is why would I file a TDR before departure of a train if I would have planned to travel. Please refund my TDR amount immediately. Thanks, Subhash Kumar Singh 91-[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 07, 2015

Updated by subhas_jnn Still I am waiting my money to be refunded.

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subhas_jnn

from Delhi, Delhi

Jul 3, 2015

Very Good !!

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Address: Pathankot, Punjab

I had applied for IRCTC Union Bank Prepaid Card on 06-June-2015.
I have received the PIN via e.mail on 11.06.2015 but physical card
has not yet received. I don't find customer care number to lodge the complaint
about non delivery of card. Could you kindly help in getting the issue resolved.

RAJENDRA SINGH
[protected]

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ramsurya2910

Aug 29, 2015

Even I applied for the Virtual card on 19th July, 2015 and the Tracking number is [protected]. I tried to reach the UBI and IRCTC customer support by call and as well as by email. But there is no reply even after sending many mails. Totally I am not happy with this service.

Regards
Ramesh

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Address: Kolkata, West Bengal

PNR No. [protected], Transaction ID - [protected]. Train No. 13141, Tishta Torsha Exp. Dated, 13.06.15, From Nabadwip Dham To Malda. Dear Sir, I Like To Inform You That, the above Train was diverted through Bandel, Bardhaman instead of Nabadwip, Katwa Etc. I dont Know the reason, and same day I Filed TDR as per your rule of Refund & after 7 Days I got only 48% of total value of Ticket. But why ? You Should Refund 100 % of Ticket Value. That was your ( Railway's ) mistake. Yes, you can divert your Train from any rout, but you have to inform to the Respective Passenger in advance, you can refund my money but you can"t refund my time which was gone.

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skd1400985

Jul 3, 2015

PNR No. [protected], Transaction ID - [protected]. Train No. 13141, Tishta Torsha Exp. Dated, 13.06.15, From Nabadwip Dham To Malda.

Dear Sir, I Like To Inform You That, the above Train was diverted through Bandel, Bardhaman instead of Nabadwip, Katwa Etc. I dont Know the reason, and same day I Filed TDR as per your rule of Refund & after 7 Days I got only 48% of total value of Ticket. But why ? You Should Refund 100 % of Ticket Value. That was your ( Railway's ) mistake. Yes, you can divert your Train from any rout, but you have to inform to the Respective Passenger in advance, you can refund my money but you can"t refund my time which was gone.

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Address: Ambala, Haryana

As per new policy of Indian Railway w.e.f 1st July 2015 there will be 50% refund on cancellation of tatqal of ticket which is confirmed.And it is confirmed from the depeartment point of view also.But IRCTC refused to follow this policy and not refunded 50% the amount on cancellation of tatqal ticket.Please give directions by which this problem will be solved as early as possible. Deepanshu Arora [protected]

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Address: New Delhi, Delhi

Today i had to board my train from nzm(del)-kcg (hyd) but the train cancled with any intimation. Same i came to knw when i reached station. Pnr-[protected]; train no.- 12708; Fare-1730/- 3A; Seat- B3; 36.Same thing cost me now around 6000/- to reach hyd now, becoz no other train is available. Plz take some action over the same, else i have to go to consumer court.

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Address: Pune, Maharashtra

I tried booking ticket through mobile app of IRCTC. I was asked all the details to be filled for payment after payment i found the session is expired and ticket is not booked.I found my account debited with 1687 INR .this was done on 1st of July while booking ticket form brahmapur to Pune at noon.please do the needful and help me out .please let me know abt my money to be refunded.please help me out

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I was traveling from thiruananthapuram to Changanacherry on manglure express 06402 .when it reached kollam at 10 .10pm I bought 1liter of water and gave him 100rs he gave 80 rs back, I enquired about the mrp he told me that its 20rs but I found out that it is 15 rs he was not ready to give the balance . he and his colleague's weredoing the same .please take necessary action so that this should not happen again

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Address: Ludhiana, Punjab

Dear sir/madam I have my account with indian overseas bank having net banking facility. It is very disappointing that in the list of the banks available for payment in irctc web site portal, indian overseas bank does not appear. Now how should I make my payment for booking?...

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Address: Visakhapatnam, Andhra Pradesh

TDR refund not made for PNR [protected] Cancellation id: [protected] Registration no.: MEO310515W05230 Dear Sir, For the PNR [protected] filled the TDR or 25th of May but till date i have not received any update about the refund and status showing as CR Registered from day 1st.I am requesting you to kindly do the needful. Regards [protected]@hpcl.co.in

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Address: Lucknow, Uttar Pradesh

Sir/Mam I have book a ticket of premium special train no 09422 from Allahabad to Ahmadabad on 13/06/2015 journey date was 22/06/2015 but train is canceled by railway authority due to its own region. when i go for cancellation of the ticket on my ID a message flesh on the ID that "NO NEED TO CANCEL THE TICKET THE TRAIN IS CANCEL" and i was unable to cancel the ticket ofter on click to File TDR same message flesh. so i do not cancel the ticket and wait for refund for 72 hour's as rule of railway but refund amount is not come in my account ofter that on talking with costumer care executives they tell me that you have cross 72 hours of train time and you don't cancel or file TDR so u don't find the refund as per railway rule . sir kindly think about that when train is cancel their is no need to cancel the ticket and refund will send in the account. as the railway's rule that when weighting list of e ticket is not conformed it auto canceled and amount is send in benefisiory account.

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Address: Pune, Maharashtra

I booked a ticket fro Pune-Ara for date of journey 19/06/2015. PNR No is [protected].Train no 12149. The train got cancelled. I tried cancelling the tickets with in 72 hours from the departure time. There was some issue with the irctc website and tickets could not be cancelled. I called up IRCTC team to get the refund after 72 hours of departure time. Now they are not providing the refund. Please help me to get the refund.

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Address: New Delhi, Delhi

I have booked my seat in Garibrath Exp.-12910 for the journey dated[protected] PNR No. [protected] from Nizammudin station to Mumbai Borivali.. But on reaching at the station we came to know about the cancellation of train by itself Indian Railways..Unfortunately i did not able to Cancelled my ticket and after proceeding the same after few days they rejected to refund my money..Its not about the one ticket.It is about 5 ticket which cost me around 4350/-. So its my humble request to Please refund my money.

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abhishekent

from Mumbai, Maharashtra

Jul 2, 2015

Dear Sir/Madam

> Because of Train cancellation by Indian Railway without prior
> intimation to authorized passenger, the passenger got stuck in between
> period and unfortunate TDS has not filed within 72 Hours
>
> I am following the matter with IRCTC and our principal Agent -Multilink from
> last 7 days but no satisfactory response vide ref no.#ML0022989, user
> id mlnk1249, This is very surprising how it can be rejected when
> Train cancelled by Railway Dept. and hesitating to refund the amount
> to our passenger
>
> In the view of genuiness please file TDS on our behalf refund Rs.6640/-
>
> Details
> PNR No: [protected]
> Dtd:23/06/2015
> Train Type: Durono Mail/ 3AC
> Name:
> 1) Kavita F 28
> 2) Anil m 33
> 3)Vaibhav m 9
> 4) Shraddha f6

Is it justified wherein if I have not claimed within 72 hrs then IRCTC/Railway will lapse our refund
' YE KAHA KA NYAY HAI JAB 72 GHNATE ME AAP APNA PAISA CLAIM NAHI KARENGE TO IRCTC/RAILWAY DEPT AAPKA PAISA KHA JAYNEGE" VO BHI UNKI TARAF SE TRAIN CANCELL HOTI HAI TI UNKI RESPONSIBILITY BANTI HAI KI PASSENEGER KA PAISA USKA PURA PAISA REFUND KAR DE

REGDS
ANIL

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Refund of difference of Fare against my 3rd A/c Ticket but forced to travel with my Family in Sleeper Class in peak summer after booking ticket in 60 Days advance booking .Reason as AC Coach not attached in Train no 22620 on 31/05/2015. Raised refund claim thru IRTC site TDR format but no provision for attaching TTE refund certificate in TDR but my, claim for refund rejection reason TTE refund certificate not there. But for your kind information iam having Refund certificate from TTE, pl find below attachement. Hence request to kindly intervene and get difference amount refunded . 1.PNR No [protected] (Attached) 2.Train No : 22620 3.Jouney - From Kayamkulam to Durg. 4. Complaint No : S/SR/TVC/[protected] sms to Railway Minister on Journey date) 5. TDR Claim : Attached

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Address: Faridabad, Haryana

My train in Cancelled from your side. That is not my fault. At end time when we reached station then announce train is cancelled.its a joke. Katra Station Master Says SVDK Premium Train (22680) is out side thekedar Train. it is not Govt. railway train. we are not responsible for this train. But i have no knowledge about that it must be cancelled with in 72 hours from my login account. I request to you please give me my refund as soon as possible. PNR No. [protected] Train Date :[protected] Fare :- 3110/- Train : SVDK to NDLS

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Address: Hyderabad, Andhra Pradesh

Hi.. On june 5th i booked 4 tickets from ctc to sec.From which 2tickets got confirm and 2tickets got waiting list.So waiting listed passengers didn't travelled. As per IRCTC refund rule upto june We should file TDR within 72 hours of departure of train.As per rule i filed TDR but now my status is TDR redupicated. Please refund the required amount for that 2tickets. Here is my Ticket reservation details. Last Transaction Detail Transaction ID: [protected] PNR No [protected] Train No./Name: 18645 / EAST COAST EXP Date of Journey: 05-Jun-2015 Date Of Boarding: 05-Jun-2015 Class: SLEEPER CLASS (SL) From: CUTTACK (CTC) To: SECUNDERABAD JN (SC) Boarding: CUTTACK (CTC) Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 Alo Roy 50 Female LOWER RLWL 2 Bina Roy 25 Female MIDDLE RLWL 3 Susmita Roy 20 Female UPPER Repudiate 4 Sakuntala Panda 28 Female UPPER Repudiate

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Address: New Delhi, Delhi

Dear Sir/Mam, I am a user of irctc online reservation system My name is Abhishek Tiwari and mob. [protected]. I have booked ticket on 26th May for travelling on 27th May in Tatkal Quota. PNR No. of ticket is [protected] Train no.12418 Prayag Raj Express. Unfortunately train has been cancelled by Indian Railways due to some reasons .But till today I did not receive my amount of ₹972.47/- . Please see in this matter and take an early action. Because of bad network I didn't cancelled my ticket by TDR but when the problem solved I cancelled but the cancellation was denied by irctc...I asked when the train was cancelled o why I cancelled the ticket u should pay my all refund as early as possible and please revert me in this matter...

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Address: Raipur, Chhattisgarh

Dear Sir, I have booked ticket from Bhopal to Raipur on 18.06.2015 from Amarkantak Express. Due to fire at Itarsi Junction Amarkantak train was cancelled from Bhopal to Raipur. My PNR No. [protected] and Transaction ID is [protected]. Till date I have not received the refund. Please inform the status.

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jatin477

from Ludhiana, Punjab

Jun 30, 2015

same case happened with me please let me know regarding any update of case

jatin Gupta
[protected]

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Address: New Delhi, Delhi

I am a user of irctc online reservation system and my login id is "lordlisten".My name is Gaurav Jain and mob.[protected]. I have booked ticket on 20th June for travelling on 21st June in tatkal quota.Pnr no.of ticket is [protected] train no.12405 gondwana express.Unfortunately train has been cancelled by indian railways due to some reasons .But till today I did not receive my amount of ₹832.80/- . Plz see in this matter and take an early action.Because of bad network I didn't cancelled my ticket by tdr bur when the problem solved I cancelled but the cancellation was denied by irctc...i asked when the train was cancelled o why I cancelled the ticket u should pay my all refund as early as possible and plz revert me in this matter...

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Hello, I would like to report a complaint against IRCTC management. Details are as follows:- Train No. 18205 (Durg NTV Exp.), Date of Journey[protected], Raipur to Basti, Coach A1 Berth No. 2 & 4. Lata Bhandari F 60 Seema Bhandari F 31 1 Red Suitcase stolen before Manikpur Jn. probably before Katni in the morning of 26th Jun. FIR filed with GRP Manikpur on 26 Jun itself in the train. Suitcase includes : - 1 . Gold stuff - 1 Mangalsutra and 2 finger rings 2. Saris and other stuff I request you to take proper action as there were other bags also reported stolen and its heard that its common thing on this route. Also please be noted attendant on this coach is also missing since that day. Thanks and Regards, Vandana Bhandari Phone # : [protected] / [protected] /

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 30, 2015

Updated by itsme_van Hello,

I would like to report a complaint against IRCTC management.
Details are as follows:-

Train No. 18205 (Durg NTV Exp.), Date of Journey[protected],

Raipur to Basti, Coach A1 Berth No. 2 & 4.

Lata Bhandari F 60
Seema Bhandari F 31

1 Red Suitcase stolen before Manikpur Jn. probably before Katni in the morning of
26th Jun. FIR filed with GRP Manikpur on 26 Jun itself in the train.

Suitcase includes : -
1 . Gold stuff - 1 Mangalsutra and 2 finger rings
2. 15000/- cash
3. Saris and other stuff

I request you to take proper action as there were other bags also reported stolen and its heard that its common thing on this route. Also please be noted attendant on this coach is also missing since that day.

Thanks and Regards,
Vandana Bhandari
Phone # : [protected] / [protected] /

I

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Address: Bathinda, Punjab

Respected sir, I had my train from mumbai to bathinda. All the way i didn't see any of T.t on duty. I wander if the T.t didn't come in the train except A.c coach. Train no.12137, Date of travelling-20/6/2015, PNR no.-[protected], Coach- S-7 seat no.-70. Previously i had written a complaint through sms, on this no.-[protected], i wander if their wasn't a reply to my complaint because this was against the government services. Many a times i have travelled buti couldn't see any T.t doing his duty. I request the authority for whatever action is taken against this is brought to my notice. my contact no.-[protected] Thank you

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 374

TDR Refund Complaint with Transaction ID:100000214042875 and Cancellation ID:100000043283643

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train cancled

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money debited without confirmation of ticket

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taking extra charge for one liter of water

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No option of payment for indian overseas banks account holders in irctc

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to take refund after train is cancel

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Refund not done for train being cancelled

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Regarding refunding of Money

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Refund of 3 A/c Fare as 3AC Coach not attached in train , had to travel in Sleeper Class

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Refund and not a Govt. Train

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Refund of TDR filed tickets

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Amount Rs. 972.47 not refunded till now, PNR- 2748890741

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Refund to tickets

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complaint for my refundable amount

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RED suitcase stolen @ Train No. 18205 (Durg NTV Exp.) , Date of Journey 25-06-2015

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Non-availability of T.t in train

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