Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked 3 tickets under PNR No.[protected] for travelling from Howrah to Mathura by Udyan abha Express on 15.08.2015. While booking the tickets, I had mentioned Sr.Citizen quota with the choice of Lower Birth. But alas! not a single Lower Birth is allotted to any of the 3 members. My mother has recently undergone "both Knee Replacement" surgery. As such it is not possible for her to travel in Middle/Upper Birth. I, therefore request you to allot atleast one Lower Birth under the above PNR. I have already lodged complaint in Railway's official site under Ref No. W/SE/KGP/[protected] but, till today I did not receive any response. D.P.Ray mail. [protected]@gmail.com mobile [protected]

Earlier there was ladies quota in double decker train, but now that has been removed. As it is well known that the seats in this train are bit closer to each other, it becomes uneasy for ladies to travel, when they had to sit with men or in between two men. Hence it would be very convenient if ladies quota is again brought into this system.

on 29 june 2015 i booked online air ticket of jet airways of mumbai but the ticket did not booked and payment is debited from my account. my account name is harmony events and cultural group.so i request to you to credit the payment which is debited from my account

A peson having no any offical uniform and ID proof with him say that he his railway staff..refuse to show me his ID proof..use some unfair word and show me his ego and anger..all that happening in VAISALI EXP on 9 th june 2015 from DEOS TO NDLS..kindly take strong action against him..kindly send me any complain email id at [protected]@GMAIL.COM

I had booked a first time online ticket through IRCTC website as per details below: Train Name - Jhelum Express, Train No. - 11077 Dt. of Journey - 19/06/2015 Class - 3A PNR No. [protected].There was no information of the said train diverted /cancelled from IRCTC. Upon reaching the station it was informed to me that the train has been diverted/cancelled. In the above circumstances, i am facing a lot of problems alongwith my wife and kids, Hence i had to make alternate arrangements. Sir kindly help us

This is about Lokmanya Tilak Train from Coimbatore to Lokmanya. Previously S10 was for unreserved sleeper. Now, they started giving reservation in same coach as well as they issue unreserved sleeper tickets. Though we reserve ticket in advance, we still suffer from rush and no point in getting sleeper coach ticket if you r just sitting all through your journey. S10 though reserved coach for namesake, its a general sleeper where people stand n travel. With your sleeper ticket, you r not allowed to sleep. And no TTR ll come to this coach. It's became a matter of money. They just sell tickets and no convenience for people.

Sir i have booked ticket from delhi sarai rohilla to gwalior but train had cancelled and booking clerk told me that ticket will be cancelled automatically but refund amount is not credited in my acount. Pnr no. [protected] Transaction id [protected] From DEE to GWL Date of journey 18/06/2015

Sirs, On 25/6/15 at 0804 hours. I purchased 3 tickets from Mumbai CST to Wardha and transferred Rs 1267.80 through internet from my account in ICICI Bank, However I did not get the ticket, Therefore at 1704 hours on 25/6/15, I again paid to IRCTC Rs. 1267, 80 for the same tickets (PNR no. [protected]), I have thus paid Rs 1267.80 twice to IRCTC for 3 tickets from Mumbai CST to Wardha. A copy of a statement of account issued by ICICI Bank showing two debits of Rs. 1279.20 is attached. Kindly therefore arrange to refund Rs. 1267, 80 to me at the earliest. Thanks and Regards.

I am a regular user of IRCTC net booking site, Since last few months the Ticket printing facility is not working on the IRCTC booking site. Whenever this option is selected it goes back to login page. Similar problem exists with the "Contact us" option. As a result, one can not register a complaint also !! Request to take up with IRCTC to amend it ASAP regards Praveen Dhavale

Sir/Madam, My name is R. Kamesh. I had a confirmed ticket in First A/C (PNR:[protected], B-Cabin from Thane JN to Raipur JN by Mumbai-Howrah Mail (12809) on 06/19/2015. The train was delayed by about 18 hours due to rains. My experiences after the train reached Thane was nothing short of harrowing: 1. The attendant of the First A/C compartment did not even open the door in Thane. I had to get into another compartment in the heavy rain and then carry my luggage all the way into the First A/C cabin without any help. 2. Even worse, there were rats in my cabin and they did tremendous damage of my luggage and items inside it. Many items that I purchased from the USA were damaged. Also, my food items were consumed. This is completely unacceptable by First A/C standards of Indian Railways. I have taken numerous images of the damages caused with my camera and have also given a written complaint to the coach attendant. I can furnish those images if needed. For the horrible experiences and the damages, I request you to kindly issue me a monetary compensation. Please let me know if additional details are needed. R. Kamesh

Dear sir/madam,
This is to informed you that i am traveled from lucknow ne to bandra terminus dated:- 08-june-2015 alone because of my ticket is partially confirmed and waitlisted passengers did not travel .I am aware wait list passenger did not travel without confirmed ticket that's why i can't bring my wife to travel in wait list ticket & same thing i informed to ticket checker (Tte) . This is his responsibility to provide non travel certificate to me otherwise how i know to collect this certificate .
This is humbly request to release my w/l ticket payment .

Regards
Safdar abbas


Transaction id: [protected] train no./name: 19038/avadh express pnr no [protected]
Date of journey: 08-jun-2015 date of boarding: 08-jun-2015 date of booking: 07-jun-2015
From: lucknow ne (Ljn) to: bandra terminus (Bdts) boarding: lucknow ne (Ljn)
Resv upto: bandra terminus (Bdts) quota: general (Gn) class: second ac (2a)
Ticket amount:4770.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Alina abbas 28 female rlwl 24
Tdr details
Reason for tdr: party partially confirmed/waitlisted and waitlisted passengers did not travel.
Tdr filing date: 10-jun-2015 09:00:40 hrs tdr status tdr repudiate cancellation id: [protected]
Tdr zone: western railway (Wr) registration no: dwr140615w12867 repudiate date: 27-jun-2015

Reason for repudiate tdr: part w/l ticket - non travel certificate not obtained

Respected Sir, My name is Aakash Dhage. I had book a ticket recently through online means. But due to heavy monsoon in Mumbai the train was cancelled. It has been 5 days since, yet I have not received my refund of ticket. The details of journey and ticket is as follows. Ticket Details Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 11057 / AMRITSAR EXPRES Date of Booking : 14-Jun-2015 Class : SLEEPER CLASS Quota : GENERAL Date of Journey : 21-Jun-2015 From : TNA To : DHI Boarding At : TNA Date Of Boarding : 21-Jun-2015 Reservation Upto : DHI Passenger Details Sl. No. Name Age Gender Status Coach Seat / Berth / WL No 1 AAKASH DHAGE 23 Male WL 6 Fare Details Distance : 351 KM Ticket Fare : Rs. 225.00 Service Charge : Rs. 22.80 Total Fare : Rs. 247.80 * As Shown above are the details. please have a note and refund my money as soon as possible with paid tax. Thanks and Regards, Aakash Dhage Navi Mumbai, India.

29.06.2015, Service Staff in Shatabdi asking for tips post breakfast, they brought with them a tray in which they were carrying tissue / Mishri & Saunf, and presenting the tray to each Passenger in the coach & collecting tips, collected around 400 Rupees. this is the same Practice off late followed in all Shatabdi's post all meals. When asked not to do so, service staff said that they get very less salary, they get Rs.3, 000/- per month, hence they are doing so. Pls look in this matter as this is against the Govt. of Delhi Minimum Wage Act.

Sir National e-Governance Plan I Registred for IRCTC But No Massage or Login and Password Recived Payment Detail ============= Transaction ID[protected] Registration No[protected] Amount 1000.00 Date 25 June 2015 Portal Detail =============== CSC Code/VLE ID UP[protected] Name satyendr Contact No [protected] E- Mail [protected]@rediffmail.com Purpose/Category IRCTC Registration

To, General Manager IRCTC –Northern Railway ( IR ) Estate Entry Road New Delhi 11001 Subject: - Refund against PNR NO [protected], [protected] and PNR[protected] Train no .19020, 22914 date of travelling on 24.05.15 and 28.05.15 and 30.05.15 Dear Sir / Madam I have booked my relative tickets through my credit card no [protected] HDFC Bank for travelling on 24/05/14 PNR NO [protected] booking ID no [protected] Train No. 19020 for Rs 7507.47 from Dehradun to Bandra but train was cancelled again ticket booked on 28/05/15 from New delhi to BCT Mumbai PNR NO [protected] dated 28.05.15 booking ID [protected] for Rs 12179.94 which again cancelled, I have booked their tickets vide PNR no [protected] dated 30.05.15 and booking id [protected] from New Delhi to BCT Mumbai train No. 22914 for Rs 19444.94 which was cancelled Total booking amount Rs 7507.47, 12179.94 and 19444.94 total Rs 39132.35 I am using IRCTC site user ID CMP1968 last 5 year and assuming that on line E tickets amount already return automatic if booked on line E tickets. This is first time happen with me my train was cancelled and not get refund. This is big amount and i can’t bear this amount. You are humbly requested to understand my problems and refund the same. Thanking You. Regards Chandra Mohan painuli Plot No. 2 Kalka ji Industrial area New Delhi 110019 [protected]

I booked a conform tatkal ticket PNR no.[protected] from Gwalior to Jabalpur in train no 12190 in 3AC.on[protected]. Ticket was upgraded to 2AC. This informatiom was not given to me either by sms or even TC was not present in coach. This causes great inconvinence to me.There shold be prior information to avoid incovinience to pessenger.

IRCTC has a choice system of ticket to be booked if at least 1 lower is allotted...but when booked the message showed "As you have opted for one lower seat and since no lower is available, the ticket can't be booked". So, I went on to book Side Lower seat but the IRCTC booked two Side Upper seat for two aged person and hence I've to cancel the ticket. Next, I went on to book the ticket under ladies category and bingo IRCTC provided the lower seat this time. And when again I booked the ticket for my Sr. Citizen father, IRCTC again provided me a lower seat. So, in the process of booking 2 seats with 106 availability, it costs me 993.92 (322.23+322.23+202.23+147.23) which would surely be only 322.23 (obviously I'll get 502.23 return, but my peruse is empty for now). This could easily been solved with much better algorithm or may be IRCTC programmed the system to benefit itsel[censored]sing such mean methods. Help me here.

PNR: [protected] / [protected] Journey Details - Mangalore junction to Thane Train - 12134/MUMBAI EXP Date of Journey - 08-Oct-2014 Class: THIRD AC (3A) Train 12134/MUMBAI EXP was rescheduled to 23.00 Hours on 08-October-2014. The actual departure time as per regular schedule was 14.00 Hours. I had filed the TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled". I received a reply from railways as "Train RUN Normal", and NO REFUND PROCESSED. Kindly find the attached notification from Konkan railway corporation limited which shows the train was actually delayed for more than 8 hours. I have dropped multiple emails to [protected]@irctc.co.in but the request hasn't been reopened yet. Request you to escalate this and help me out to get my money refunded.

Dear consumer complaints chair,

I had booked two tickets with same name, one in tatkal 2ac (Seat ab1 14, pnr=[protected], train=12850, 19/06/2015) and one general 2ac booking (Seat a 41). I filed a tdr for the general booking and the tdr status by central railway is given below. Could you please do the needful to refund my amount. In addition please give me as much as more information possible for my tdr cancellation
===============

Transaction id: [protected] train no./name: 12850/pa bilaspur exp pnr no [protected]
Date of journey: 19-jun-2015 date of boarding: 19-jun-2015 date of booking: 14-jun-2015
From: pune jn (Pune) to: raipur jn (R) boarding: pune jn (Pune)
Resv upto: raipur jn (R) quota: general (Gn) class: second ac (2a)
Ticket amount:2055.0 ticket type:e-ticket
Passengers details
Name:ravi joshi
Age : 30 gender :male berth no/ wl no : a 41

Tdr details
Reason for tdr: passenger not travelled.

Tdr filing date: 21-jun-2015 17:17:26 hrs tdr status cr repudiate cancellation id: [protected]

Tdr zone: south east central railway (Sb)

Reason for tdr registration failed: invalid tdr timestmap : cnf

I book tarin ticket for lichchvi exp anand vihar to salempur on dated 28/05/2015
Pnr no-[protected] but tarin cancel on this date. I contact to enquery counter of anand vihar terminal. Enqery officer told me your refund amount automatic return in your account.
So i not cancel my ticket befoe 72 hrs. My refund amount not receive till dated
Please register complaint for refund amount in my account as soon as possible. In this time irctc refuse for amount refund