Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am a regular user of IRCTC net booking site, Since last few months the Ticket printing facility is not working on the IRCTC booking site. Whenever this option is selected it goes back to login page. Similar problem exists with the "Contact us" option. As a result, one can not register a complaint also !! Request to take up with IRCTC to amend it ASAP regards Praveen Dhavale

Sir/Madam, My name is R. Kamesh. I had a confirmed ticket in First A/C (PNR:[protected], B-Cabin from Thane JN to Raipur JN by Mumbai-Howrah Mail (12809) on 06/19/2015. The train was delayed by about 18 hours due to rains. My experiences after the train reached Thane was nothing short of harrowing: 1. The attendant of the First A/C compartment did not even open the door in Thane. I had to get into another compartment in the heavy rain and then carry my luggage all the way into the First A/C cabin without any help. 2. Even worse, there were rats in my cabin and they did tremendous damage of my luggage and items inside it. Many items that I purchased from the USA were damaged. Also, my food items were consumed. This is completely unacceptable by First A/C standards of Indian Railways. I have taken numerous images of the damages caused with my camera and have also given a written complaint to the coach attendant. I can furnish those images if needed. For the horrible experiences and the damages, I request you to kindly issue me a monetary compensation. Please let me know if additional details are needed. R. Kamesh

Dear sir/madam,
This is to informed you that i am traveled from lucknow ne to bandra terminus dated:- 08-june-2015 alone because of my ticket is partially confirmed and waitlisted passengers did not travel .I am aware wait list passenger did not travel without confirmed ticket that's why i can't bring my wife to travel in wait list ticket & same thing i informed to ticket checker (Tte) . This is his responsibility to provide non travel certificate to me otherwise how i know to collect this certificate .
This is humbly request to release my w/l ticket payment .

Regards
Safdar abbas


Transaction id: [protected] train no./name: 19038/avadh express pnr no [protected]
Date of journey: 08-jun-2015 date of boarding: 08-jun-2015 date of booking: 07-jun-2015
From: lucknow ne (Ljn) to: bandra terminus (Bdts) boarding: lucknow ne (Ljn)
Resv upto: bandra terminus (Bdts) quota: general (Gn) class: second ac (2a)
Ticket amount:4770.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Alina abbas 28 female rlwl 24
Tdr details
Reason for tdr: party partially confirmed/waitlisted and waitlisted passengers did not travel.
Tdr filing date: 10-jun-2015 09:00:40 hrs tdr status tdr repudiate cancellation id: [protected]
Tdr zone: western railway (Wr) registration no: dwr140615w12867 repudiate date: 27-jun-2015

Reason for repudiate tdr: part w/l ticket - non travel certificate not obtained

Respected Sir, My name is Aakash Dhage. I had book a ticket recently through online means. But due to heavy monsoon in Mumbai the train was cancelled. It has been 5 days since, yet I have not received my refund of ticket. The details of journey and ticket is as follows. Ticket Details Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 11057 / AMRITSAR EXPRES Date of Booking : 14-Jun-2015 Class : SLEEPER CLASS Quota : GENERAL Date of Journey : 21-Jun-2015 From : TNA To : DHI Boarding At : TNA Date Of Boarding : 21-Jun-2015 Reservation Upto : DHI Passenger Details Sl. No. Name Age Gender Status Coach Seat / Berth / WL No 1 AAKASH DHAGE 23 Male WL 6 Fare Details Distance : 351 KM Ticket Fare : Rs. 225.00 Service Charge : Rs. 22.80 Total Fare : Rs. 247.80 * As Shown above are the details. please have a note and refund my money as soon as possible with paid tax. Thanks and Regards, Aakash Dhage Navi Mumbai, India.

29.06.2015, Service Staff in Shatabdi asking for tips post breakfast, they brought with them a tray in which they were carrying tissue / Mishri & Saunf, and presenting the tray to each Passenger in the coach & collecting tips, collected around 400 Rupees. this is the same Practice off late followed in all Shatabdi's post all meals. When asked not to do so, service staff said that they get very less salary, they get Rs.3, 000/- per month, hence they are doing so. Pls look in this matter as this is against the Govt. of Delhi Minimum Wage Act.

Sir National e-Governance Plan I Registred for IRCTC But No Massage or Login and Password Recived Payment Detail ============= Transaction ID[protected] Registration No[protected] Amount 1000.00 Date 25 June 2015 Portal Detail =============== CSC Code/VLE ID UP[protected] Name satyendr Contact No [protected] E- Mail [protected]@rediffmail.com Purpose/Category IRCTC Registration

To, General Manager IRCTC –Northern Railway ( IR ) Estate Entry Road New Delhi 11001 Subject: - Refund against PNR NO [protected], [protected] and PNR[protected] Train no .19020, 22914 date of travelling on 24.05.15 and 28.05.15 and 30.05.15 Dear Sir / Madam I have booked my relative tickets through my credit card no [protected] HDFC Bank for travelling on 24/05/14 PNR NO [protected] booking ID no [protected] Train No. 19020 for Rs 7507.47 from Dehradun to Bandra but train was cancelled again ticket booked on 28/05/15 from New delhi to BCT Mumbai PNR NO [protected] dated 28.05.15 booking ID [protected] for Rs 12179.94 which again cancelled, I have booked their tickets vide PNR no [protected] dated 30.05.15 and booking id [protected] from New Delhi to BCT Mumbai train No. 22914 for Rs 19444.94 which was cancelled Total booking amount Rs 7507.47, 12179.94 and 19444.94 total Rs 39132.35 I am using IRCTC site user ID CMP1968 last 5 year and assuming that on line E tickets amount already return automatic if booked on line E tickets. This is first time happen with me my train was cancelled and not get refund. This is big amount and i can’t bear this amount. You are humbly requested to understand my problems and refund the same. Thanking You. Regards Chandra Mohan painuli Plot No. 2 Kalka ji Industrial area New Delhi 110019 [protected]

I booked a conform tatkal ticket PNR no.[protected] from Gwalior to Jabalpur in train no 12190 in 3AC.on[protected]. Ticket was upgraded to 2AC. This informatiom was not given to me either by sms or even TC was not present in coach. This causes great inconvinence to me.There shold be prior information to avoid incovinience to pessenger.

IRCTC has a choice system of ticket to be booked if at least 1 lower is allotted...but when booked the message showed "As you have opted for one lower seat and since no lower is available, the ticket can't be booked". So, I went on to book Side Lower seat but the IRCTC booked two Side Upper seat for two aged person and hence I've to cancel the ticket. Next, I went on to book the ticket under ladies category and bingo IRCTC provided the lower seat this time. And when again I booked the ticket for my Sr. Citizen father, IRCTC again provided me a lower seat. So, in the process of booking 2 seats with 106 availability, it costs me 993.92 (322.23+322.23+202.23+147.23) which would surely be only 322.23 (obviously I'll get 502.23 return, but my peruse is empty for now). This could easily been solved with much better algorithm or may be IRCTC programmed the system to benefit itsel[censored]sing such mean methods. Help me here.

PNR: [protected] / [protected] Journey Details - Mangalore junction to Thane Train - 12134/MUMBAI EXP Date of Journey - 08-Oct-2014 Class: THIRD AC (3A) Train 12134/MUMBAI EXP was rescheduled to 23.00 Hours on 08-October-2014. The actual departure time as per regular schedule was 14.00 Hours. I had filed the TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled". I received a reply from railways as "Train RUN Normal", and NO REFUND PROCESSED. Kindly find the attached notification from Konkan railway corporation limited which shows the train was actually delayed for more than 8 hours. I have dropped multiple emails to [protected]@irctc.co.in but the request hasn't been reopened yet. Request you to escalate this and help me out to get my money refunded.

Dear consumer complaints chair,

I had booked two tickets with same name, one in tatkal 2ac (Seat ab1 14, pnr=[protected], train=12850, 19/06/2015) and one general 2ac booking (Seat a 41). I filed a tdr for the general booking and the tdr status by central railway is given below. Could you please do the needful to refund my amount. In addition please give me as much as more information possible for my tdr cancellation
===============

Transaction id: [protected] train no./name: 12850/pa bilaspur exp pnr no [protected]
Date of journey: 19-jun-2015 date of boarding: 19-jun-2015 date of booking: 14-jun-2015
From: pune jn (Pune) to: raipur jn (R) boarding: pune jn (Pune)
Resv upto: raipur jn (R) quota: general (Gn) class: second ac (2a)
Ticket amount:2055.0 ticket type:e-ticket
Passengers details
Name:ravi joshi
Age : 30 gender :male berth no/ wl no : a 41

Tdr details
Reason for tdr: passenger not travelled.

Tdr filing date: 21-jun-2015 17:17:26 hrs tdr status cr repudiate cancellation id: [protected]

Tdr zone: south east central railway (Sb)

Reason for tdr registration failed: invalid tdr timestmap : cnf

I book tarin ticket for lichchvi exp anand vihar to salempur on dated 28/05/2015
Pnr no-[protected] but tarin cancel on this date. I contact to enquery counter of anand vihar terminal. Enqery officer told me your refund amount automatic return in your account.
So i not cancel my ticket befoe 72 hrs. My refund amount not receive till dated
Please register complaint for refund amount in my account as soon as possible. In this time irctc refuse for amount refund

I had booked a online ticket through IRCTC website as per details below: Train Name - Jhelum Express, Train No. - 11077 Dt. of Journey - 19/06/2015 Class - 3A PNR No. [protected]. Upon reaching the station it was informed to me that the train has been diverted/cancelled. In the above circumstances, since my travel to Karnal was urgent I had to make alternate arrangements. I faced a lot of problems alongwith my family (Kids). There was no information of the said train cancelled from IRCTC. Kindly reimburse my amount.

I have filed TDR on 09.05.2015 for partly confirmed ticket of ACIII class, details are given below but refund has not yet been given. Regards Nirmala Devi TDR Transactions Details Transaction ID: [protected] Train No./Name: 12368/VIKRAMSHILA EXP PNR No [protected] Date of Journey: 09-May-2015 Date Of Boarding: 09-May-2015 Date of Booking: 08-May-2015 From: ANAND VIHAR TRM (ANVT) To: BHAGALPUR (BGP) Boarding: ANAND VIHAR TRM (ANVT) Resv Upto: BHAGALPUR (BGP) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount: 3600.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No RAHUL MISHRA 32 Male CKWL 2 KAJAL MISHRA 22 Female CKWL 3 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 09-May-2015 12:10:15 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER150515W06794

I booked a ticket from BRC to BVI in Golden temple Mail. PNR No [protected]. I got the message from Irctc that the train has been cancelled so please cancel your ticket online to get the refund. So I cancelled my ticket but still didnt get the refund. I got the message again after 10-12 hrs that the train is still on but till that time I already cancelled the ticket. The journey was important to me so I called them and asked if I can still travel which they refused. So I didnt get the refund and also was not able to make the journey. In the message it was clearly written that cancel your PNR online to get refund. I have been mailing them many times but no response. Please look into it. I am attaching the message they sent.

Hello Team, I had cancel my ticket with PNR no.[protected] since the train was cancelled on 19th june but when i m checking my refund the amount that has been refunded is 50% of the original amount. Why i was not refunded with the complete amount ?? Kindly explain about it in details because according to the refund policy i should be refunded the complete amount. Trainn No:12111 / CSTM AMRAVATI EX

SIR I AM MANISH KUMAR RANA...AND I HAVE CANCALLED MY TICKET WITH PNR NUMBER - [protected]. On the date of 7th july of 15...from my IRTC ID - MK227904R BUT I DOES NOT GET MY REFUND STILL YET EVEN AFTER THE CANCELLATION OF TICKET 4 DAYS AGO.SO PLEASE TAKE AS NECESSARY ACTION AGAINAT THIS. THANK YOU MANISH KUMAR RANA ACCOUNT NUMBER -[protected] MOBILE NUMBER -[protected]

Sir, I, Asheesh Kumar Pandey was scheduled from REWA to ANVT on dated 29th may 2015. I got SMS to mobile no [protected] by IRCTC on 28th may 2015, time 8.03pm, Train no. 12427 boarding at REWA dated 29-MAY-15 is cancelled by Railways. Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules. After getting above SMS by IRCTC, I cancelled my ticket as follows below and got refund RS. 2055 only. As per rules of railway I am entitle for full refund of my ticket booked amount. Requesting you please do the needful our booked amount as soon as possible. Cancelled Transaction Details Transaction ID:[protected] PNR No [protected] Train No./Name:12427 / REWA ANVT EXP Date of Journey:29-May-2015 Date Of Boarding:29-May-2015 Class:THIRD AC (3A) From:REWA (REWA) To:ANAND VIHAR TRM (ANVT) Boarding:REWA (REWA) Resv Upto:ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Date of Cancellation:29-May-2015 12:25:01 HRS Ticket Type: E-ticket Cancellation ID:[protected] SL No. Name Age Gender Status Cancellation Date 1 Asheesh K Pandey 40 Male Cancelled 29-May-2015 12:25:01 HRS 2 Roop Rani Pandey 33 Female Cancelled 29-May-2015 12:25:01 HRS 3 Tithi Pandey 13 Female Cancelled 29-May-2015 12:25:01 HRS 4 Sarah Pandey 7 Female Cancelled 29-May-2015 12:25:01 HRS Refund Details Refund Status:REFUNDED Refund Date:31-May-2015 Refund Amount:2055.0

i tried to book a tatkal eticket for my cousin in Sleeper coach in train no 12956. My payment got debited but i have not been provided with any ticket.. neither confirm or waiting. I am now sure that this is intentionaly commited tactics of irctc. this is not the first time i have been tricked. also although mistake is on irctc part, i cant book again as One ticket per IP during tatkal hours has been applied. you can makeout wat exactly has been done by irctc in the attachments.

Hi, I mvSuryanarayana booked ticket on 26June 2015 for 1July2015 from samalkotjn(slo) to chennai egmore on Circar express i completed all process and I paid money by debit card money was cut from my account but I didn't received my ticket and what about my money. And again i booked ticket on 27 July 2015 again money was cut and this time unfortunately I received my ticket