Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, I am a registered IRCTC customer. Recently, I booked ticket through online. The details are as follows: Transaction ID: [protected] PNR.No.[protected] Tr.No.11013 Date of Journey:17.06.2015 Date of Booking the ticket: 07.06.2015 Place: Bangalore Jn to Coimbatore Jn. I want to cancel my ticket 36 hours before the Journey. I followed the cancellation procedure v.correctly. But I got some peculiar instruction (Red mark statement on the top) saying that I can't cancel my ticket. Due to this, I couldn't get my refund. Even I tried 24 hours before and 12 hours before to cancel my ticket and followed the correct procedure. But I couldn't do it so. IRCTC can help me getting the refund for the above journey which I didn't undertake.

Dear sir, I have booked my tatkal e-ticket on 23rd june 2015 for new MUMBAI TO AHMEDABAD on sleeper class ..birth preference.My money has deducted from my HDFC BANK AC NET BANKING the money is also get deducted from my account. But unfortunately the ticket and pnr no.is not generated...at irctc site its shows payment requested only sir, please consider my complaint and please refund my money immediately THANKING YOU! TRANSICTION ID: [protected] EMAIL ID:[protected]@gmail.com MOBILE NO:[protected]

Respected Sir/Madam, During the tatkal booking hours of around 10 a.m. on date 22/06/2015, I was trying to book a tatkal ticket for 12289 CSTM-NGP Duronto Express for the journey date of 23/06/2015.The transaction ID is-[protected].The ticket was not booked but the money was debited from my bank account.Then, I get a call from an IRCTC person saying that the amount will be refunded immediately and then he asks me for my card details and the OTP that the bank sent me telling me that this is necessary for the refund.AND AGAIN THE SAME EARLIER AMOUNT OF RS.6825 WAS DEBITED AGAIN.I demand IRCTC that it refunds me the amount earlier and the next debited amount of Rs.6825.6+6825(Rs13650) as quickly as possible to my bank account.Now as I am calling the number from which I got the call and it is not responding. I hope you will help me soon.

Dear Team, please be informed the ticket which has been booked by me through online on 28/05/15 for 19/06/15 from SDAH to ASR on RAC mode and the ticket was cancelled on 08/06/15 but till the time the refund amounts is not credited in my accounts. My PNR number was # [protected]. Kindly refund my money back A.S.A.P. in my account.

my journey date is 25.5.2015 and the train no is 14056..The train is cancelled today..and i file a tdr of this ticket..my tdr file is registered and the registration id is DNF310515W04065...But till now 23.06.2015 its not refund my ticket fare...its only registered but not refunded..plzz as soon as possible refund my money

Dear Sir, I had booked for myself and my wife Mrs. Suniti Misra 1st AC class tickets on line vide PNR no. [protected] for journey from CHENNAI to KOTA by train no.12969 Coimbator - Jaipur Express on 29th May 2015 ( booking was made online on 25th May 2015). Due to non availability of 1st AC berths I was all alloted two berthes in 2nd AC class on same train from HO quota under a new PNR no. given by Railways . I was told that the difference of 1st AC class and 2nd AC class fare will be remitted to the bank a/c automatically through which tickets were booked online. I am still waiting but no refund has been made by RAILWAYS please expedite the refund and inform me on my following permanent address. Kamal Nayan Misra, 1-F-29 Vigyan Nagar, KOTA (RAJ. ) Mobile no. [protected]. Best Regards. K.N.Misra

Respected sir/Madam, Please help us i have reservation the ticket my I.D.-Yashraj12, so my payment is transfered but ticket is not generated.So please help us & return my funds. Thanking You. I.D. Yashraj12 Mob:- [protected], [protected]

Sir I have booked a Ticket for Date of Journey[protected] Ref PNR no [protected] Train No 22913 Transaction ID[protected] Ticket Amount 10744.94 INR For your information train was cancelled on[protected] due to Gujjar Andollan and there was no official information received by me Due to this a lot of inconvenience caused to me and my family the whole plan to visit my ailing Father my Mother got cancelled I am totally frustrated as i have not visited my parents on time apart from this the refund is also not done to my credit card account when i have approached railway authorities through customer care they simply rejected my case they are saying that the refund for cancellation of trains could not be automatically which i was not aware off and now they told me that i would have to file a TDR within 72 Hours to claim the ticket amount since i am financially very weak and taking care of my complete family with to much of struggle i request you to please instruct railway department to refund this amount as early as possible in my credit card account Regards Jayant Tyagi [protected]

Respected sir/madam, During the tatkal booking hours of around 10 a.m. on date 22/06/2015, I was trying to book a tatkal ticket for 12289 CSTM-NGP Duronto Express for the journey date of 23/06/2015.The transaction ID is-[protected].The ticket was not booked but the money was debited from my bank account.Kindly see through that the money is returned back to my bank account. . I hope you will help me soon. Yours faithfully, Ayush kamble

I have registered in irctc with mobile number "[protected]" last day. After completion of registration process i got a notice that an activation link and mobile verification cod has been sent to the respective email id and mobile number. Few minute later i got a mobile verification code. But regret is that i have not received any activating link to my email "[protected]@gmail.com" untill now. I thought probably there would anythng wrong while sign up .i went to intiate the sign up process again but it said email and phone has been already registered... plz sir help me out..i kindly request you to send me the activating link to my email id as soon as possible. Email id - [protected]@gmail.com Mob- [protected]

Hi, Having good faith in IRCTC I booked a parcel on 15th June, 2015 by Ferozpur janata express from Valsad to Mathura. It was supposed to be delivered to mathura the next day. However when it was not received at mathuta and when I tried to trace back I found it was sent to Mumbai. After following up on that they promised deliver the parcel at mathura station on 22.06.2015. Again after cross checking with the staff I got an excuse that the parcel was under heavy load and they could not take it out within the time before train left and now it has reached Ferozpur. It has become more of frustration with going and checking for the same at Mathura station again and again apart from the inconvenience caused due to non delivery of the parcel. This is the reason I have to stay in Mathura till I get the parcel. It has already been about a week. The parcel is moving to every place except the destined station. Please look into this as soon as possible. Consignment number is: [protected] These small negligences and cold behavior by staff are turning out to be disastrous for people like us.

Date: 23rd May PNR number: [protected] Train name: Mewar Express (12964) I had booked my ticket via online reservation system. The train got cancelled due to Gurjar agitation. Since it was not a cancellation by myself but rather the train itself got cancelled, I assumed that IRCTC will refund my money by itself and there is no request that needs to be filed by me. However, till date, I have not received my refund. Could you please check and process my refund. Regards, Ashish Porwal Email ID: [protected]@gmail.com

the ticket was booked from secunderabad to delhi on 22june15 for 27june15 by choosing credit card as payment option. when i clicked on book ticket it failed but i got the message on my phone that the amount for ticket has been paid by the bank on behalf of my credit card. i even did not got the PNR no. please do the needed and confirm the ticket . if needed please call - [protected]

Hi I have booked a ticket today on 22nd June'15 with PNR [protected] for my parents who are age of father 64 and mother 60. As per rule declared in this budget for seat allotment to senior citizen specially to a female passenger, accordingly I have selected a preference for Lower Birth. Surprisingly, after generation of PNR I have seen that IRCTC have allotted Side Upper to my mother and UB to my father. Now, I have cancelled the ticket as my mother cannt travel on Side Upper, this is completely ignorance of rule and insane activity by irctc. Now, who will pay my cancellation charges and who insures that now I will get confirmed ticket.

I HAD A RESERVATION IN SRIDHAM (12192), IT WAS CANCELLED LAST DAY i.e 21ST OF JUNE ... I HAD MY BOARDING AT HBJ AND MY PNR STATUS [protected](GOURAV TIWAR)I... BOARDING TIME AT HBJ STATION WAS 23:30 AND LAST I SAW MY PNR STATUS AT IRCTC.CO.IN WAS CONFIRM TILL 24:00HRS OF THE SAME DAY... AT HBJ STATION STATION MANAGER SAID THE STATION HAS NO CONNECTION WITH IRCTC... SO WHERE WILL THE CUSTOMER GO... OR INDIAN RAILWAYS IS JUST TO MAKE FOOL OF INDIAN PEOPLE... CONTACT NO.-[protected] EMAIL-tiwari.[protected]@gmail.com

17007/SC DBG EXPRESS, PNR No [protected] Date Of Boarding: 07-Jun-2015 Boarding: RAIPUR JN (R) Class: SLEEPER CLASS (SL) Name Age Gender Status Coach ID Berth No/ WL No AGAM K NARAYAN 54 Male CNF S5 1 KIRAN NARAYAN 50 Female CNF S5 4 TDR Filing Date: 07-Jun-2015 17:31:42 HRS TDR Status CR Repudiate Reason For TDR: Passenger Not Traveled. Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF . Kindly

ON 16.06.15, WHEN 25 BIRTHS WERE AVAILABLE, IBOOKED 2 BIRTHS ( BOTH SR. CTZs.)AGAINST PNR [protected] AND B1-14 ( UPPER ) & B-16 ( SIDE UPPER ) BIRTHS HAVE BEEN ALLOTED TO ME. AT THE TIME OF BOOKING 25 BIRTHS WERE AVAILABLE EVEN THEN BOTH UPPER BIRTHS HAVE BEEN ALLOTED. KINDLY ARRANGE TO CONVERT AT LEAST B1-14 TO ANY LOWER BIRTH, SAY B1-9/12/15. PREFERENCE AY PLEASE BE GIVEN TO B1-15.

I booked a Premium Tatkal eticket with transaction ID [protected] on 19th June 2015 through the IRCTC website. It was a confirmed ticket with PNR no [protected], however I got a message at 15:06 PM saying that the ticket had been cancelled with a cancellation ID: [protected]. Since it was a PT ticket, I am entitled to no refund, however I never initated a request to cancel the ticket and hence, I am suffering a loss of 1210/- without cause. Request if the matter could be looked into Thanking you Yours sincerely Ankit Tiwari

yesterday I feeled the form of irctc registration but yet i have not got my password of irctc user account by my gmail account [protected]@ gmail .com but i got my mob. verification code on my mobile the virefication code is rpn834 on my no.+91 [protected] kindly provide me my irctc login passwords on my gmail account please

I booked e-ticket from my irctc id pnr no. [protected], train no. 11471, DOJ: 20/06/2015. Confirmed ticket from Indore to Madan Mahal.. As there was an accident occurred in ITARSI RRI (WCR railway) system, many trains are canceled... And Railways committed to refund full amount for the tickets of canceled trains.. I cancel my ticket on 19/06/2015, pnr no. [protected] before one day of journey as the train (train no. 11471) was canceled and wcr railways also not giving exect information about running and canceling train.. But my full amount was not refunded.. Deducted amount is refunded in my SBI a/c.. As the details from wcr railway are not confirmed by the authorized railway personals and also not on railway sites, it causes heavy trouble as well as canceling of train causes me great loss, I missed my exam which was in jabalpur & railway also deducted my canceled ticket amount... So, plz have a look on my complaint and refund my full amount...