Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Today when i tried tatkal online booking through irctc, all the seats r vanished within a 1 minute. After every few seconds system logs out giving error as enquiry limit is exceeded. How can there be limit for enquiry?? Heard lots of improvement done in site by government but i dont get a feel of it anywhere. Captcha provided during login is so difficult to understand that it delays ur login into site and during that time all the seats are full.

I hv 1 patient travelling with me who is also senior citizen, i choose option 2 lower birth, but they donot provide even single birth, how my patient travel in uper birth who is a operation patient, My pnr no is [protected] Train no 12488

during travelling it is observed that trains are being stopped at the remote areas in the name of that the track is not clear. on 18.06.15, i travelled train no.12397 pnr no.[protected]. mahabodhi express. there were 500 passengers in that boggy, mostly withouy reservation. teh train was delaed by 5 hrs.full day lost.the train was running like elephant no one cared.msotly the train was stopped in jungle app.min one hour each. too horible.

I tried booking my train ticket for me and my family on IRCTC. They have this new option where we can select to book only if we get confirmed lower birth, I selected that, but they deduct the money from my account and then show that the lower birth is not available! They give the option to continue or cancel, I cancelled here and the transaction failed but my money is deducted and will now be refunded after 3-4 days! I did this 3 times as I desperately needed to book tickets and needed a lower birth for my father, but due to this problem I ended up with Rs 35000 stuck with IRCTC and still no ticket booked. And now I didn't have any further money to make the booking! This is the dumbest payment method available on a website. How can you deduct the money then show the availability of the seats!

I booked ticket for my wife and father for ANVT GKP Special train 05027, PNR No. [protected]-scheduled on 17.06.2015. While booking there was option to fill food category whether Veg or Non- Veg. I applied for Non-Veg. While boarding on train at 20.55 on 17.06.2015, it was announced that no dinner will be provided at night. Food will be provided tomorrow and tomorrow morning they provide sandwhich with tea. I fail to understand if they are charging triple times the fare and also in writing saying that we will provide food than why such mischievious act on the part of catering. Govt. is trying to fool us. I request you to please refund the catering chrges levied to me as there was deficiency in services from your part. Thanks Regards Shailesh SIngh [protected]

Hi Team, I was trying to get the tatkal tickets.But my 2 transaction get failed after deduction of money from my account.I am trying to all the consumer number you have provided over the internet but no one is picking up the phone.Please tell me how much time will it take to get my money back for those failed transcations. Is there any deduction made from IRCTC on this ? Transcation ID:[protected] and [protected]

ticket detail. 1.pnr no.[protected], train.12311, doj:08-04-15, 2A, HWH-MGS, Dep;19:40, PritiRai, A3 20, 1430, sc 22.47+PGCHGS 2. Varanasi to HWH, Date 24.04.15, PNR.[protected], Priti Rai, shiv kumar rai, Neeti rai, i want to request a refund for my university because i am Assistant Professor in Mizoram University i need the old ticket for claiming Home Town LTC so you please send me ticket very soon.

Dear Sir, Train arrived on 04.06.2015 at 02 a.m (morning) at jaipur and TDR filed early morning at 06:41 a.m sharp in the morning. So suggest me how can a passeng file TDR with 02 hrs from train departure time. The distance from station to residense is about 1:30 hrs and for E Ticket TDR can be filled through online and the same can be possible when I used Net Connection always even at station also (As per your guideline) . Atleast in late night train or early morning train you should observed how passenger can file TDS within 02 hrs. Kindly look into the matter and do the needful at your end.

My PNR no. was [protected]. I was travelling from Delhi to Lucknow in C9 coach (seat No. 74, 73) of train no. 12004 on 07.6.15.The AC was not working right from Delhi to Lucknow. It is requested to refund the AC component of the ticket, The complaint was also lodged by my wife Neelu Srivastav who was travelling with me on that day, through internet.

I got a sms from DM-IRCTCi stating that Train no: 12953 boarding at BHARUCH dated 30-MAY-15 has been cancelled by Railways. Please cancel your PNR no; [protected] online to get refund as per railway rules. I got sms on 28th May at 8:00 PM. When I cancelled my ticket, 620 rupees was charged as cancellation fee. However, this is not my fault. Railways send us sms to cancel the ticket and then charging for the same. I had to book an urgent flight ticket at a very high price. I have called multiple times as well as wrote multiple emails to irctc. Each time they say that this matter has been forwarded to senior authority. Please do needful.

sir i am unable to reserved my ticket because of inability of book now option which is give by the sites of ability ...which is not given today on tatkal reservation 20/06/15 ...amethi to bhopal in the train of bhopal pratapgarh superfast

myself Devasheesh, i was trying to book a train ticket from allahabad to bangalore. As per recent rules changed from 1st of June i think, according to which ac coaches tickets will be booked from 10.00 to 10.30 am and sleeper coaches tickets will be booked fro 10.30 to 11.00 am. But when was checking the booking status at 10.10 am it showed already in waiting. plz check it i have printed the screen n attached it in the mail. and the same happened for ac coach also.

my tdr was filed for cancellation but refund was not given and a wrong reason for repudite was given. my ticket transaction no.:[protected] ticket was surrendered at 00.38hours date 19th may 2015 which was within 2 hour of actual departure of train. ticket cancellation id:[protected] journey date 18th may dep time 23.20 pm. passengers didnt tranvelled as ticket were partially conformed.

Blankets were just folded and kept in a cover which were not sealed too and look very dirty with previous passengers hair strands and all on the bed sheets and pillow covers are stained.How can someone provide such service even after charging the necessary price.I want proper answer..journey date 18th june 2015, coach no:g8, garibrath, destination:secunderabad

I have booked a NCJ - CSTM(i.e. 16382/CAPE MUMBAI EXP) confirmed ticket for 10.06.15 . The passenger wanted to board the train from Tirunelveli (TEN) but this train travel in different route. So I tried to cancelled it on 09.06.15 at 23.00hrs that means 8 hours before departure of train. The IRCTC sytem didn't allowed me to cancel the ticket reflecting a message " Chart has been prepared cant cancel the ticket " & promted me to File TDR. So I filed TDR giving the reason as " Train Diverted from boarding station" and asked for refund. Today on 18.06.15 while seeing the TDR refund status it is written " TDR Repudiate ". I am a New IRCTC user & this is the first time I filing TDR for refund & that too because the system didnt support to cancel the ticket. Please help in getting my refund. I am attaching my TDR filing copy for your perusal. Awainting for your valuable support in this. MY IRCTC ID : karthik83n E-mail: [protected]@hotmail.com Contact No: [protected] Thanks & Regards, R.Karthik +91 [protected]

Sir, This is to inform you that the Reserved tickets for all classes for Wainganga train is unavailable for the next 2 months. Every time i try to book the tickets it display as NOT AVAILABLE on every friday. Iam not sure why this non availability of tickets is not available for the passengers when there is availablity in all trains. Kindly let me know why this happening and please ensure there are tickets avaialable especilally for this train.Looking for the reply. Thanks.

Sir, This is to inform you that i have booked a tatkal ticket PNR Number:[protected] for 4 passengers travelling from Yeshwanthpur Jn to Pune on 07th June 2015. Out of which one was confirmed and other 3 is in waiting state. Name Age Gender Status Coach ID Berth No/ WL No ARVIND 28 Male CKWL 15 BABITA 26 Female CKWL 16 POOJA 27 Female CKWL 17 As per the IRCTC rule Tatkal waiting list passengers are not allowed to travel, hence all three waiting list passengers were not travel. After that I sent a mail to IRCTC, on 1st TDR was filled . Up to 17th June at 01.Pm the status of TDR Shows CR Register. transaction ID: [protected] Train No./Name: 16587/YPR BKN EXP PNR No [protected] Date of Journey: 07-Jun-2015 Date Of Boarding: 07-Jun-2015 Date of Booking: 06-Jun-2015 From: YESVANTPUR JN (YPR) To: PUNE JN (PUNE) Boarding: YESVANTPUR JN (YPR) Resv Upto: PUNE JN (PUNE) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Ticket Amount:2500.0 Ticket Type:E-ticket This is complete injustice, Person who travelled was not aware about this certificate procedure so he didn`t took certificate from the ticket checker. Infact Ticket Checker did not provided Certificate by his own. It was not a small amount, it was about 2500 rs. I request you to escalate this issue and get my money refunded. How will 4 people and 2 kids will travel in only single confirmed seat?? it was quite a common sense thing, still TDR has been repudiate. Kindly look into this issue and make my refund asap. Thanks, Rishabh Jain. Deloitte US India.

Respected Sir, Your new timing is totally suitable for the Agents. I am a common man booked my ticket from raibareli to Ldh from Last 5 days sleeper class in tatkal timing but when the booking is opened I fill my form or necessary details in few seconds but the seat is going to waiting list this routing is running by Last 5 days but ticket is not confimed. Please change your time from 11.00 to 10.00. So that the common man can also booked the ticket so easily. Thanks & Regards Jitender Kumar

This is in reference to the TDR I had filed one day before departure of date. The details are as below - PNR - [protected] Cancellation ID - [protected] The TDR is accepted as it says that TDR was not filled within 3 hours of departure of train. But the TDR was filled one day before departure. It seems there is an error at your end in processing of TDR. Please reconsider. Also, out of 2 tickets, one was wait listed, hence I should get the refund of the above transaction.

As per you have change the booking time for AC (10 AM) and non AC (11 AM) coach which is very convenient to the user but there is a need of some changes in your website. As per my feeling the way of checking per IP address over ticket booking should be change for both AC and non AC booking. personally I feel that if someone booked two AC ticket at 10 AM from my office that means I will not be able to booked sleeper ticket at 11 AM which is unacceptable. because the system give error like "You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address". This problem needs to be resolve if it is, If you have any concern then kindly mail on "imran.[protected]@gmail.com". I am pleased to hear from you regarding any solution on this.