Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi I m travelling in train no. 04410 new delhi to basti but train is very delayed 4 hrs late from their scheduled time and I have to reach at last 8:30 a.m on 11/06/2015 but still I am in train at Lucknow in basti my niece met with an accident she is serious and I am going there to shift her Lucknow or delhi due no good hospital facilities over there to provide good treatment but she is serious over there you people are not understanding any passengers problem still your train driver is not driving properly or might be he hasn't have instruction or signals to run train. Please do some thing I don't have any option to change commuting to basti except this train please do something as earlier and give reply asap.

Dear Sir, I took a ticket from HJP TO ndls but It was stolen and after that I return ANVT for generating duplicate ticket but there is no one who solve my problem. Details of ticket which I provided in slip of ticket for is Chandan Kumar, 3rd ac From HJP to NDLS on 18june age 26 and no. Which is provided for status of pnr is [protected] and address is H-154 SECTOR 63 NOIDA U.P

I have filed TDR for refund of money due to train cancellation. Irctc sends me the below reply. "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CCR160515V01037 and the reason being : 'Miscellaneous' How can they say like this. The train got cancelled we had to suffer a lot due to that and then too they are saying that your money will not be refunded. Seriously annoyed. Kindly see to this matter. Details: Booked Tickets History Pnr Number: [protected] Transaction ID: [protected] Train No: 12321 Train Name: HWH MUMBAI MAIL From Station: SATNA(STA) To Station: MUMBAI CST(CSTM) Date: 09/5/2015 Class: 3A Boarding: SATNA(STA) Resv Upto: MUMBAI CST(CSTM) Quota: General

Today m traveled new Delhi to Deoband. I have my e ticket. But T.T was come n said ticket m show him message but he was said that if you r in waiting u r not allowed to traveled on that train. My waiting was 42. I had carry voter card. But he didn't saw...and charged me 410rs.

I cancelled a 2AC ticket which was booked on 4th june 2015 . It's DOJ is 24th july 2015 . The PNR no. is [protected] . It has already been five days since cancellation but I have not got any refund against it . Please help me in getting my refund. I shall be obliged. Thank you, Ujjwal Chatterjee

sir I have cencelled the following ticket immediately see the tatkal waitlisted ticket and book another ticket for my travel..Hence please refund the ticket amount Ticket Details Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12632 / NELLAI EXPRESS Date of Booking : 02-Jun-2015 Class : SECOND AC Quota : TATKAL Date of Journey : 03-Jun-2015 From : MDU To : MS Boarding At : MDU Date Of Boarding : 03-Jun-2015 Reservation Upto : MS Passenger Details Sl. No. Name Age Gender Status Coach Seat / Berth / WL No 1 BALASUBRAMANI K 58 Male CKWL 3 Fare Details

Hi, I missed the train on 15th May 2015. The train was late by 65 minutes. I filed the TDR request within 2 hours of Actual departure time but IRCTC people are not accepting the claim. Below are my details: PNR [protected] Date of journey 15th May 2015 Train : 09309 KCVL INDB EXP Eranakulam Jn to Indore Jn *TDR filing time :{* 15-May-2015 16:51:12*}(Filed by Customer/on behalf of customer) Train's actual departure time was 15:45 but IRCTC people are not agreeing. I am 100% sure because I was there at the station but there is not website where I can pull the data and prove. Can you help me to get the refund because the train was late by 65 minutes but they are not agreeing to it. Thanks!

I have purchased 600 ml Mazza MRP 37.00 from a stall of IRCTC at platform No. 3 of New Jalpaiguri station at a price of Rs. 45.00. The stall is besides S4 coach of Down Tista Torsa Exp. The date of journey is 08.06.15 and my PNR No. was[protected]. I had asked the shop keeper for the reason why he is charging extra he replied thats for cooling.The same has happend for Good day biscuits MRP 10.00 purchased at Rs. 12.00 and he did not answered why he has taken extra. My question is whether that stall has the right to take extra money beyond MRP.

i have booked ticked on 30 may 2015, but due to time off i have not get ticke tbut amount was debited from my account. till time not received same on my account. Refund status shows amount refund on 01/06/2015. But accutual not received yet. Refund Status S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 30-May-2015 [protected] FAILED 772.47 772.47 AXIS REFUNDED 01-Jun-2015

Hi, My mother was travelling on train no 22353 ( from patna to Bangalore Cantt) which is a special train on 4th June 2015. Being a special train we were charged with heavey fares due to dynamic pricing etc...but at the same time the service was so poor that it made all the passengers to cry. 1. First of all the train is usually delayed and the same happens on 4th June of no reason. This has become a usual routine for the special trains, especially this one. 2. Since the train has very less scheduled stoppages, chances of outside food vendor is minimal or no. At the same time the train do not have a Pantry service which is of huge surprise to many. Most of the people were unprepared for this and had to suffer . Throughut the train journey, ther was no one to take order, no catering available and because of minimal stoppage train no outside vendors also came in to sale the food. This was a horrible experince after paying that huge price for tickets. 3. Again, toilets were soiled and no one was there for the cleaning . Even the water in train remain unavailable for most of the duration and finally refilling was done after long.. This is unacceptable and torturous.

I had booked a ticket from Bombay to New Delhi for my family holiday in Train 22913 (special train run by Indian Rail). The train was cancelled on the last moment i.e. travel date 22 May 15 at 4.00 pm and train got cancelled at 3.00 pm. We were informed that the ticket refund will be automatically be credited in your account. On further inquiry post 15 days, as i did not got refund in my credit card, i was informed that you / train passenger is required to cancel the ticket with in 72 hours of travel other wise refund is not allowed. This rule seems to be very pathetic as the train is cancelled by the Indian Rail and the refund should be processed automatically. And to the surprise I got to know this after numerous call to a pathetic call center of IRCTC[protected]

Dear sir, this is to inform you that my ticket pnr:[protected] from delhi to chandigarh by kalka shatabdi was cancelled automatically without any prior information. I was neither refunded the transaction. So kindly seek to the matter and do the needfull to refund my money of the cancelled ticket.

PNR NO. :- [protected], DEAR SIR, TRAIN HAS BEEN CANCLED FROM IRCTC, AND I HAVE TRIED TO CANCLE THE TICKECT, BUT I COULD NOT CANCLE DUE TO YOUR SERVER PROBLEM, SO PLS CHECK THIS MATTER AND REFUND BALANCE, , I WILL THANKFULL TO YOU, my contact no. is [protected] [protected]@gmail.com

Dear Sir I have booked a online Train ticket Transaction Number [protected] PNR [protected] TRAIN NUMBER 22209 FROM BCT TO NDLS DATE OF JOURNEY 29 MAY 15 CLASS 3AC Sir train was cancelled due to the Gujjar agitation by Railway Authority but my money has been not credited till now it is 13 days

Hi, I am Anurag Agarwal booked a ticket for 4 family persons from delhi(ndls) to jasidih(jsme) for 18th feb by train#.12304(Poorva Express). As train was more then 10 hr late so we didn't traveled by it and filled the TDR. It was more then 3 months and still i didnt receive the refund. Details are: PNR Number: [protected] Registration No: DER240215W38849a Cancellation ID: [protected] TDR Status: CR Registered Transaction ID: [protected] Please do the needful and resolve this issue asap. email;[protected]@gmai.com

Dear Sir/Madam, I have booked a ticket on Tatkal. The PNR:[protected].I have used IRCTC web interface to book my ticket. There were two passengers on this ticket out of which the booking status of 1 is confirmed and the other is in waiting list status. Then I cancelled the ticket. Before cancelling the ticket I have clearly read the refund policy on : http://www.indianrail.gov.in/refund_Rules.html Section 3.5 It was mentioned that for a Partially Confirmed Tatkal Ticket there will be full refund where as I just got the money back for the waiting list passenger and the full amount for confirmed passenger on the ticket was deducted. On eniqury to [protected]@irctc.co.in, I was informed that for Partially Confirmed Tatkal Ticket, if the cancellation was done 6 hours before departure or 2 hours after departure, then only ther will be full refund. I emailed them the above link (http://www.indianrail.gov.in/refund_Rules.html Section 3.5). After few days of discussion over email they send me the screen print of same page with the rule updated. I would request you to check the case throughly. Also to check when http://www.indianrail.gov.in/refund_Rules.html page was last updated from the log. This is a mere case of fraud with the customer. I have read the rules before making cancellation which was never updated in the website and only during my email conversation with irctc team the website has been updated. If required I can forward you the email chain this will show a clear picture when the communication statred and you can check the website updated only after that with the rules. I am not saying there is a change in rule but the upadted rule was not updated in website when I made the cancellation. I have also tried calling the irctc team over phone to discuss the issue. The chennai team asked me to consult with Delhi team as they can't help but the customer care number of Delhi irctc team never gets connected. Finally the IRCTC team is replying me back that they are just web interface to book or cancel the tickets. They can't help anything more. And that is why I am writing here. Hope to get a satisfactory resolution.

I was travelling in first class ticket from sealdah(kolkata) to jaipur on 14/05/2015 bearing PNR [protected] & [protected](Cabin A-4 tickets, Cabin B-2 tickets) Both the tickets were booked through irctc website. The problem i faced was from Kanpur on 15/05/2015 when 2 passengers had left in Cabin B I was shocked to see the railway attendents sleeping in the seats which became vacant there. I was really feeling uncomfortable with my sister & mother.Having taken seat in first class, I was disgusted with such kind of pathetic service. Please improve the service & quality of railway attendent so that in future no other problem is faced by passengers. Regards, ROHIT BAFNA [protected]

Hi Team, I had booked a ticket from IRCTC site (ALD-NDLS) on 27th May15 for travel date 29th May2015 (Tatkal). But train got cancelled but I haven’t received refund till date. Got to know from customer care that if train got cancelled we need to cancel ticket else after 72 hours same will not be refunded. Please help me in getting refund as no where it is mentioned if train got cancelled we need to cancel ticket. As normal ticket cancellation we get refund in 3-4 days. I was expecting that only but same is not done. Then I called customer care today and got news that now it is non-refundable. I will be oblige if you look into this matter. Thanks Ankit Begwani [protected]

Sir, I am a registered IRCTC customer. Recently, I booked ticket through online. The details are as follows: Transaction ID: [protected] PNR.No.[protected] Tr.No.11013 Date of Journey:17.06.2015 Date of Booking the ticket: 07.06.2015 Place: Bangalore Jn to Coimbatore Jn. I want to cancel my ticket 36 hours before the Journey. I followed the cancellation procedure v.correctly. But I got some peculiar instruction (Red mark statement on the top) saying that I can't cancel my ticket. Due to this, I couldn't get my refund. Even I tried 24 hours before and 12 hours before to cancel my ticket and followed the correct procedure. But I couldn't do it so. IRCTC can help me getting the refund for the above journey which I didn't undertake.

The ERS CSTM train schedule to reach booked station (TLY) on 4 am on 4th May 2015. But due to derailment and disturbance in Konkan railway, the train has reached the station on 5th May 2015 ( 24 hrs late) . I have raise the TDR on same day and I got the replay from IRCTS that train had ran on schedule time and no refund possible. Since all the record of train running are available with IR, this kind of baseless reason shall not be given for refund of ticket fare Rs 1800/-