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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 386

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Address:New Delhi, Delhi

I booked the below attached ticket and it was in waiting list 6. I was not aware that if the ticket is in waiting list i am not allowed to travel in Jan Shatabdi. Than this lady Ticket Checker named "Satya Sethi" came and asked me for my ticket i showed her that in mobile phone. After that she was so rude to me and abused me instead of explaining me the policy in a polite manner and told me to get out of the train...
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U
uditnrawat
from Mumbai, Maharashtra
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amount not refunded after cancellation

Address:Sonbhadra, Uttar Pradesh

i cancelled 3 tickets on 12/05 but only got refund amount of one ticket. rest two ticket refund amount is showing refunded in icici account but i had paid all my tickets through my sbi account. refund id -[protected] and [protected]. please refund the amount properly as soon as possible. my id-UDITNRAWAT...
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P
prash43
from Jaipur, Rajasthan
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Non cancellation of ticket

Address:Jaipur, Rajasthan

Dear Sir,

This is to inform you that I was trying to book a ticket on sunday(31.05.2015) but instead of 31.05.2015 by mistake i chose (sunday) 07.06.2015 as date of journey and booked a premium ticket as it was an urgency to travel.But after booking when i took a print out i noticed that by mistake i have booked a wrong travel date and now i want to cancel this ticket with PNR number [protected] but irctc is not allowing with...
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R
R K P
from Ahmedabad, Gujarat
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regarding cancellation of train

Address:Gurgaon, Haryana

I have reserved four e ticket from your website in train no 12802 purushottam express with pnr no[protected] from ndls to tata. But a message has been received by me that the scheduled train on 30.05.2015 has been cancelled so cancel your ticket to get refund but in the website of train enquiry system it is not mentining that the train is cancelled so please clarify that whether the train is canceled or not on 30.05.2015. Whether the message...
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A
Awdhesh Mishra
from Delhi, Delhi
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Fraud cancellation message from IRCTC

Address:New Delhi, Delhi

I had booked a tatkal ticket in North East Express (12506) for 29-05-15. I got message from IRCTC at 8.31 PM[protected] that "Train No. 12506 boarding at AVNT dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules. After cancelling the ticket when ZERO amounts refunded. Again I got message from IRCTC at 3.31 AM[protected] that Train no. 12506 (AVNT-GHY) leaving AVNT on date 29.05.15...
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R
rakesh1012
from Gurgaon, Haryana
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Wrong Information Sent on Mobile

Address:New Delhi, Delhi

Dear Sir/Mam, I booked ticket by irctc the details is, Transaction no- [protected] PNR: [protected] train No.- 22406 date of journey: 29-may-2015 SMS BY irctc Date Time :[protected], 20:12 TrainNo.22406 boarding at ANVT dated 29-May-2015 is canceled by railways. PL Cancel your PNR No. [protected] online to get refund as per railways rules. then i cancel ticket, 2. Date Time[protected], 20:33) your...
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D
Debika Basu
from Mumbai, Maharashtra
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intentional wrong sms about train cancellation

Address:New Delhi, Delhi

yesterday (28.-5.2015) I got an sms from IRCTC about cancellation of today's (29.05.2015) train no. 12260 and it also stated cancel your PNR to get the refund. I tried to check online, but network failure was shown. I cancelled my ticket and shocked to find that rs. 1030 is cut from total amount of rs 4070. I continuously tried IRCTC customer care and at last executive replied me very casually that the sms has been sent by mistake. he did...
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C
Chiranjiv Mohanty
from Delhi, Delhi
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IRCTC Manipulating Costumer

Address:New Delhi, Delhi

I have booked a ticket on dated 28th May 2015 for the next day train in O Sampar Kranti, Train No. 12820. Around 8:25pm on 28th May, I got a message that the train has been cancelled. The next day when I checked the running status its showing that the train is in right time....
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Address:Aligarh, Uttar Pradesh

booked a ticket 1 month ago in train number 12431 on 30.03.2015. Yesterday around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.70 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear...
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S
safalp
from Pune, Maharashtra
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IRCTC- Service To This Site Is Temporarily Suspended ERROR

Address:Pune, Maharashtra

Hello Sir/Madam, I would like to share my experience with online booking for tatkal tickets on IRCTC portal. Whenever I try to book ticket online around 10-10:20 am gives me error "Service To This Site Is Temporarily Suspended " and "Service unavailable". Then I asked my friends and family to check and they have experienced the same. And it comes to normal once all tickets have booked. (We observed this trend for 2 months) Why does...
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S
SriniRacha
from Hyderabad, Telangana
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Very Poor Service of IRCTC

Address:Hyderabad, Andhra Pradesh

Hi, I am R Srinivas working as a Software Engineer in one of the Top most MNC. wants to complaint about the irctc website as i am a frequent traveller and i use the mode as irctc to book the tickets but every time when i try to use the tatkal facility i feel really bad that i was not able to book the ticket. though i am using a high speed internet and a high end machine along with that i will sit half an hour before the booking . but...
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IRCTC Tatkal Booking Error "This site is currently unreachable. Please try after some time" Everyday you get this error. If you are not capable of doing a job even for years. Then yu are not fit for it. Give it to better people and you take up some dump jobs which yu are capable of....
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Address:New Delhi, Delhi

I had a ticket booked in SDAH DURONTO EXP(train No-12260) for 29.05.15.Just a day before my journey I got message from IRCTC that "Train No.12260 boarding at NDLS dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules"....
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J
jagadeeswararao
from Visakhapatnam, Andhra Pradesh
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overcharge for extension of journey

Address:Hyderabad, Andhra Pradesh

I travelled with my son ( 2 passengers) from VSKP to SC in Train No.12727 on 14.05.15 with PNR No. [protected] by paying Rs.1, 010/-. When I requested TC in MMTS train for extension of journey from SC to SKP by showing my already performed journey ticket, he charged Rs.520/- for 2 members and issued me an EXCESS FARE TICKET No. V 0208009. It appears, the TC in MMTS train charged Extra.. It is requested to kindly clarify me whether the fare...
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D
Debika Basu
from Mumbai, Maharashtra
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Wrong sms about train cancellation

Address:New Delhi, Delhi

I booked a ticket in train number 12260 dated[protected] on 02.04.2015. my pnr status [protected]. Yesterday (28.05.2015)around 8pm I received a message from IRCTC on my vodafone no. [protected] that the train has been cancelled and so I should cancel my ticket. After cancelling my confirmed ticket I shocked to find that an amount of Rs.1030 was deducted. I called the IRCTC helpline. And after that they just casually said that because of a...
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Kaushal Singh
from Gurgaon, Haryana
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Train canceled

Address:New Delhi, Delhi

booked a ticket of 29.05.2015 in train number 22406 on 30.03.2015. Today around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.220 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear...
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Address:New Delhi, Delhi

I booked a ticket of 30.05.2015 in train number 12570 on 31.03.2015. Today around 8pm I received a message from IRCTC that the train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an ammount of Rs.250 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear...
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U
Ubbi
from Mumbai, Maharashtra
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refund amount is not given full

Address:Mumbai City, Maharashtra

i have booked my ticket in train no. 12953 travelling on 30/5/15 from mumbai to NZM . i received the sms on my mobile cancellation of dated train & to cancel the confirm tkt at 8.01 pm, train is cancelled by railway. My pnr no. is [protected] in 3AC My complain is I m suppose to get full fare refund instead of i got amt 1540...
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Address:Kolkata, West Bengal

cant book tatkal ticket through net, but agent can able to arange ticket with higher amount. exactly 10.00am sharp their block the website, by this common people unable to book tatkal ticket. please do strict action against irctc head management and their employee. All are corrupted...i try to booked ticket more then 10 times in 10days, i also went to a railways station at 5.00am but nothing happen....
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PALASH MISHRA
from Bhopal, Madhya Pradesh
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TATKAL RESERVATION ON IRCTC WEBSITE

Address:Raipur, Chhattisgarh

FROM SOME DAYS AS LONG AS THE TATKAAL OPENS IN THE SITE ...FOR AN UNKNOWN REASON SITE EXPIRES AND DISPLAYS A MESSAGE OF " SITE IS UNREACHEABLE PLEASE TRY AGAIN LATER" AND SUDDENLY AFTER 4-5 MINUTES SITE REOPENS OR GETS OK ITSELF TILL THEN ALL SEATS OF TATKAAL CATEGORY GETS FINISHED... THIS IS SERIOUS CASE ...I WS BOOKING A TATKAAL FOR MY NAVY INTERVIEW AND THIS HAPPENS AND I FAILED TO ATTEND MY INTERVIEW.. THIS HAS BEEN FACED BY ME...
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