Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Team, I had booked a ticket from IRCTC site (ALD-NDLS) on 27th May15 for travel date 29th May2015 (Tatkal). But train got cancelled but I haven’t received refund till date. Got to know from customer care that if train got cancelled we need to cancel ticket else after 72 hours same will not be refunded. Please help me in getting refund as no where it is mentioned if train got cancelled we need to cancel ticket. As normal ticket cancellation we get refund in 3-4 days. I was expecting that only but same is not done. Then I called customer care today and got news that now it is non-refundable. I will be oblige if you look into this matter. Thanks Ankit Begwani [protected]

Sir, I am a registered IRCTC customer. Recently, I booked ticket through online. The details are as follows: Transaction ID: [protected] PNR.No.[protected] Tr.No.11013 Date of Journey:17.06.2015 Date of Booking the ticket: 07.06.2015 Place: Bangalore Jn to Coimbatore Jn. I want to cancel my ticket 36 hours before the Journey. I followed the cancellation procedure v.correctly. But I got some peculiar instruction (Red mark statement on the top) saying that I can't cancel my ticket. Due to this, I couldn't get my refund. Even I tried 24 hours before and 12 hours before to cancel my ticket and followed the correct procedure. But I couldn't do it so. IRCTC can help me getting the refund for the above journey which I didn't undertake.

The ERS CSTM train schedule to reach booked station (TLY) on 4 am on 4th May 2015. But due to derailment and disturbance in Konkan railway, the train has reached the station on 5th May 2015 ( 24 hrs late) . I have raise the TDR on same day and I got the replay from IRCTS that train had ran on schedule time and no refund possible. Since all the record of train running are available with IR, this kind of baseless reason shall not be given for refund of ticket fare Rs 1800/-

Dear Sir, I am travelling by GWL Barauni mail (11124) on 09th Jan 15, boarded at Jhansi, travelling to Gorakhpur, my PNR num is [protected] for RAC in B1 63. I have asked AC operator for pillow, he said there is one pillow for one berth only and we don't have pillows to give you, you May complaint to anybody. Pls confirm this is the rule or not. If he sI ocorrect, My question is, when you are taking full payment for the ticket then why you are not giving a pillow for RAC passengers?? Pls reply me at the earliest. My mobile number is [protected]

INR 2021.60 was debited from my account when I was booking a ticket from www.irctc.co.in but the ticket was not booked nor the amount was refunded back to my account. The transaction details are Transaction ID: S3177795 Description: POSTXN/[protected]:24:17/5503001 Bank: Andhra Bank Card No: [protected]

Sir/madam I have tried to create an account on IRCTC website using username: shajahants, mobile number: [protected], email id: [protected]@gmail.com . They informed that they will send confirmation message to both email id and mobile number. And I only got the mobile number confirmation but not email confirmation. As password will only be sent to email id I request you to sent me an email with password immediately. Yours faithfully Shajahan T S

Hi Team, Kindly refund my amount immediately as ticket not confirmed and also one transaction failed . Dear Team I am huge trouble unable to book ticket from last one week. Tried 4 time but ticket not booked. My 15000 rs are stuck in irctc . So refund my money today so I can book ticket tomorrow. Below are the transaction detail. 1. Transaction I'd: [protected] payment failed. 2. Transaction Id;: [protected] ticket not confirmed. User I'd : Neer 198704 Mobile: [protected]

dear sir/madam whenever we open irctc site for booking ticket at 10 am there are many problem we face alwayes. 1) capcha are very difficult to read on this perticular time. 2) We can't search all given train tatkal availability status it automatically sign out after 2-3 click on different train. 3) When we reach in booking page after facing these problem, filling our detail and as we click on next it showing processing and take so much time until tatkal available site finished. 4) All these problem Happens always and not with me but all person facing same problem.

i had booked a ticket from Varanasi to Gorakhpur for DOJ - 03/06/2015. but the train got canccelled at the last minutes . i request you to refund ticket money as soon as possible . the data of my ticket is as followed. Transaction No-[protected], PNR no- [protected], train no. - 15007 DOJ - 03/06/2015. hope

I have visited TANUKU railway station which was situated at west godavari, in AP with my vehicle but the owners of cycle parking the licence was given by railway authorities they are forcefully demanding to take token to parking at railway premises without the customers opinion . Are you giving licenses to the cycle parking owners at railway premises to demand the customers by force to parking the vehicles ? they are maintaining so meany dowdy people to demand to parking the vehicle at railway premises. The Owners are showing any identity cards when they are demanding to park at railway.

Dear Sir 1. I have booked ticket from Jabalpur to Pune which was not confirmed in final list. 2. Detail of ticket is From Jabalpur to Pune, Train No [protected], Patna Pune Express, date 31 May 15, Number of passenger two (Lt Col DCS Mayal and Rashmi Mayal), class 2 AC. 3. The train was late by more than three hours. In order to manage seat, I waited for the train to come and did not cancel the ticket after final list declared. When the train arrived in the station I tried my best to arrange the seat, but due to heavy rush same could not be organised. I decided to refund my ticket when train was in the jabalpur platform. When I reached the cancellation counter My ticket was not refunded.Insoite of contacting all official including CRS, Asst Station Master my refund was not given. 4. As I was busy in confirming next day ticket, I could not follow the same. Next day I got confirm ticket in Pune Jabalpur Special . My PNR No for next day train PNR was [protected] which was confirmed later in the evening. 5. After reaching pune I am applying for refund. In view of the above may I request you to refund.My Contact No [protected], Add Lt Col DCS Mayal, MINTSD, Wanowrie, Pune Mah 411040

TRAIN NO. 12623 PNR NO.[protected]TICKET NO.[protected]S 8 (65, 66, 67, 68) My family including 11year old son, 6 year old daughter, myself and wife, both suffering from back pain had a harrowing trip(s) due to jerky boggy. We had similar experiences on 5th June when we travelled to Chennai. And also during our trip to Chennai and back during 1st week of May 2015. Today, we came to know through newspaper that lot of people had this sufferings for the past two years or so due to the jerk in boggies in Trivandrum Mail train. Added to the above, dozens of people who have no reservations or even ordinary tickets were travelling in the compartment, spoiling the mood of our trip by not vacating our reserved seats, talking and making noices throughout the night etc.We were also worried about the safety of our kids as well as the security to our valuables. All in our family lost sleep and my wife could not go to office on Monday. Those who were in the reservation boggy without reservation were very happy.. but people like me with reserved tickets were feeling tired and tensed. Needless to say the cleanliness of the toilets, with more than 100 people using it instead of 72. Toilets were stinking and the pathway filled with people sitting, sleeping and having fun. Is the safety, security, convenience of train passengers deteriorating day by day ? The TTR of my boggy was trying to vacate a few but couldnt. Please look into it not only for my sake but for the crores of Indians. I can smell a huge disaster just because of carelessness of a few concerned N Balasundar

I Have registered my for online railway ticket booking with IRCTC, But i could not get the site opened for online ticket booking. I request you to kindly cancel all existing registration for online ticket booking through IRCTC. so as to enable me to register a fresh for online railway ticket booking. my email id: [protected]@gmail.com my mobile no: [protected] Kindly do the needful

C. Anil Kumar PNR No [protected] Train No17652 Kacheguda to Chennai Egmore 18.05.2015 Waiting list not conformed auto cancelled amount auto credited Rs 365 only as against actual amount of Rs 428.71. Why should I lose Rs 68.71 (service charge a & PG charges) for no service availed. Hence I demand for full refund of amount.

Transaction ID: [protected] PNR No Train No./Name: 17058 / DEVAGIRI EXP Date of Journey: 09-Jun-2015 Date Of Boarding: 09-Jun-2015 Class: SLEEPER CLASS (SL) From: H SAHIB NANDED (NED) To: KALYAN JN (KYN) Boarding: H SAHIB NANDED (NED) Resv Upto: KALYAN JN (KYN) Quota: TATKAL (CK) Ticket Type: E-ticket Passenger Details Payment Details Payment Option:State Bank of India Ticket Charge:405.0 Service Charge:22.8 Total:427.8

In Golden temple train on 7 June 2015, coach A2, where Sunil Sharma was TC, two ladies passenger with a kid(less than 5 yrs. old) boarded. They had confirmed ticket of 3 persons where 1 passenger was not travelling with them. TC did not explained them any process of claiming money refund in case of passenger not turned up and started shouting at them and used very abusive language on those 2 ladies. And then he sold that seat to someone else in very high rate and then all the attendants and TCs distributed money among themselves. When ladies told them that they will complain then TC Sunil Sharma said that he don't care and don't afraid of anyone.

DEAR ALL, I HAVE BOOKING FOR SHATABDI TRAIN FROM AMRITSAR TO NEW DELHI FOR DATED 28-APRIL-2015 BUT DUE TO FARMER STRIKE THE TRAIN HAS NOT COME TO AMRITSAR THE PNR NO. [protected] SO I HAVE FILE TDR AGAINST IT BUT I HAVE RECEIVED ON REFUND OF AMOUNT RS 850 ONLY AGAINST AMOUNT 1750 KINDLY CONFIRM REASON WHY THE FULL AMOUNT NOT REFUNDED TRAIN HAS BEEN CANCELLED KINDLY REFUND THE BALANCE AMOUNT

Dear Sir, I have booked three ticket through IRCTC. But Train is cancelled, I wrote mail to IRCTC for Refund but IRCTC guy told me that you wrote late mail so we can not forward to railway for refund. Then I told to IRCTC Guy why are you refund against PNR No. [protected] which journey Date was 27/05/15 and i have wrote mail against all the PNR on same day. Please do something for my refund. Sunil Jha [protected]

PNR # [protected] was booked by me thru net for Rs 822.47 but was automatically cancelled by the system since my WL ticket was not confirmed .. Why IRCTC deducted huge amount from from me for no mistake from my side as I got only Rs 650 please give me the remaining amount

I had canceled my ticket on 29the May, 2015. Though the status of my ticket canceled and the fund has been refunded on 30th May, I haven't received any amount till date. I tried calling the customer care number but no response. I paid for the ticket through SBI debit card. Kindly refund the amount soon, it has already been too late. Here are my details: Name: Cancelled Transaction Details Transaction ID:[protected] PNR No [protected] Train No./Name:16210 / AJMER EXPRESS Date of Journey:18-Jun-2015 Date Of Boarding:18-Jun-2015 Class:SLEEPER CLASS (SL) From:MYSORE JN (MYS) To:PUNE JN (PUNE) Boarding:MYSORE JN (MYS) Resv Upto:PUNE JN (PUNE) Quota: GENERAL (GN) Date of Cancellation:29-May-2015 18:37:06 HRS Ticket Type: E-ticket Cancellation ID:[protected]