Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

To whomsoever it may concern, We book tatkal tickets because you assure us tickets once they are booked online through IRCTC. But I have experienced the ridiculous situation of not getting a ticket even if the ticket amount is debited from my bank account. After all your booking formalities are completed it shows "Session time out! Please log in again!" or something like that. How come money is deducted and session gets timed out? Of course you refund the amount later, but all other tickets would have gone into waiting list by the time I re-login (Thanks to IRCTC). I wish to comment on one more aspect of your booking system. How many alpha-numeric characters do you need to confuse the robots (whom you think are your targets of getting confused)? The pathetic style in which the characters and displayed are more than enough to confuse any robot, and striking it makes even normal human beings who are your stupid customers(including myself) confused and tensed during the hurry-burry process of tatkal booking . Please do whatever you can as soon as possible so that none of your customers experiences these kind of troubles in future. Thanks!

myself pratik shingru and my mother were travelling from mumbai cst to akola on 30th may by train no.02019 cstm nagpur premium express in 2tier ac compartment on seat no28 and30. as it was the premium train we were supposed to get lunch in morning. as the train was late it was around 12pm in the afternoon. i was operated for a major shoulder injury while travelling and was not in a condition to talk a lot. and the pantryboys were very arrogant and they were not even paying any heed to us.we have asked the boys several time about the food and we were also telling them that we were going to get down at the next stop and they were annoying us. and even after telling so much we didnt get the food while travelling. so i wanna complain about the pantry boys, manager and request you to take appropriate action against them. and i request you to pay me back the expenses for food for both o[censored]s.

Hi, I raised TDR cancellation against PNR No. [protected] om 21-Apr-2015 11:06:18 HRS but till take the status showinng "CR Registered" and it stuck on it from past 1 month. Please update me the process and time duration it will take to complete the application. Its almost more than one month i am waiting to get my calculated money. Regards, Syed Zahir +91-[protected]

It has become a usual problem with IRCTC. Tatkal booking has become impossible for the common man. Looks like things are deliberately made tough and problematic for non-agents. 1) The available tickets for 2AC is just 10 or max 15. Can you imagine the situation when thousands of people trying to go for that? No one knows where the remaining seats are allocated? 2) Most of the time getting to the "Book Now" link is the biggest challenge. The site loads very slow and once it loads the available tickets are gone in a jiffy. 3) If we are lucky and manage to get the page loaded to click on the coach, the site throws an error "Site unreachable" or "Service to the site is unavailable". 4) The situation is almost same for non-tatkal tickets too. Most of the time the tickets are in waiting list. But when we manage to get confirmed confirmed tickets at the last minute and we travel, the coaches are literally empty. It looks like the IRCTC officials are working hand in glove with the agents in creating this mess. There is high level of corruption in IRCTC. We need some resolution fast.

We would like to complain about the non responsiveness of tatkal booking through IRCTC in almost everyday. The website used to be fine and accessible 1month ago. But from last 1month its been seen to be non reachable and non responsive on daily basis. Being a frequent traveller, we are loosing the opportunity to confirm tatkal booking and reserve berth/seat and ultimately change in travel plan which becomes tremendous troublesome.

Dear Sir/Madam It has become impossible for a common man like me to book Tatkal tickets online. I could never book a single Tatkal ticket online (Especially AC tickets) on my last 20 - 25 attempts. I am using a 3G internet connection. So I am sure that it is not happening due to slow bandwidth. The following things happen when I try to book a tatkal ticket online at 10 am. 1) The Login Captcha becomes more tough from 10 am to 11 am. 2) It takes about 3 - 5 minutes to load a new page. Sometimes it just kicks me out instead of loading a new page. 3) The sites becomes unreachable when I opt for Tatkal. It becomes reachable the next moment when I opt for Regular Ticket (Not Tatkal). This is just ridiculous. 4) E-wallet is not allowed just when it is mostly needed. I cannot use E-wallet from 10 am to 11 am. Due to this, I have to leave the IRCTC website for final payment (I don't have a credit card) and after payment it does not return to IRCTC site most of the time. Consequently, I have to wait a week or more for the refund in spite of not being able to book a ticket.

It's very awful to say that the experience during Tatkal reservation was very poor. Today I had been trying to get a Tatkal booking but all the time I was getting a message "The site is currently unreachable. Please try after sometime.". Is corruption started in IRCTC as well? Attached screen shot is taken on the 3rd attempt!!

in my sbi bank a/c statement i found 11.25 rs gt deducted just after the day i booked my tickt from irctc though i am nt confirmed what is the reason behind deduction .one of the expert telling its from irctc...bt why??? DEBIT ICJ[protected]IG0ABRTTN6Commission of IG0AB 11.25

Sir, i bring to your notice that money is debited from my IOB account by IRCTC for the following transactions without my concern. please PROVIDE THE DDETAILS 29.05.2015 IRCTC-VID[protected] RS 57.01 25.05.2015 IRCTC-VID[protected] RS.46.81 25.05.2015 IRCTC-VID[protected] RS.76.79

I am in train now and train is like hell it is full like general coach even general coach is nt like tht i never seen. I totaly waste my money for a reservation if i am getting same stuff and same pain here so why i m taking reservation..??? Is there any rule and tt that can mange everything...??? Please do something pleasee

I booked the below attached ticket and it was in waiting list 6. I was not aware that if the ticket is in waiting list i am not allowed to travel in Jan Shatabdi. Than this lady Ticket Checker named "Satya Sethi" came and asked me for my ticket i showed her that in mobile phone. After that she was so rude to me and abused me instead of explaining me the policy in a polite manner and told me to get out of the train in a threatening tone and said otherwise she will cops. I asked her that at least be polite am i frequent traveler however i was not aware about the policy of jan shatabdi. than i changed my train in Karnal. I explained that lady that i have already paid money for that ticket also and there is no refund given back to me from Railways. But she didn't listen to me at all. Is this the right way to talk to the regular customers of Indian Railways ? I am very disappointed from the services received today and didn't receive my money back also. This lady ticket checker even don't know how to speak with customers and behaved in an illiterate way. I am shocked what kind of staff is been appointed by Indian Railways. I accepted that policy but i asked her that please be polite and do not insult but she never stopped. However this is not the right way to speak to the customers. I am sure for one thing that if Indian Railways will not take corrective actions against this complaint i will never travel again in Indian Railways. If Indian Railways really takes care of their customers than please advise.

i cancelled 3 tickets on 12/05 but only got refund amount of one ticket. rest two ticket refund amount is showing refunded in icici account but i had paid all my tickets through my sbi account. refund id -[protected] and [protected]. please refund the amount properly as soon as possible. my id-UDITNRAWAT

Dear Sir,

This is to inform you that I was trying to book a ticket on sunday(31.05.2015) but instead of 31.05.2015 by mistake i chose (sunday) 07.06.2015 as date of journey and booked a premium ticket as it was an urgency to travel.But after booking when i took a print out i noticed that by mistake i have booked a wrong travel date and now i want to cancel this ticket with PNR number [protected] but irctc is not allowing with message premium ticket booked with dynamic fares cannot be cancelled.I have send 9 mails to [protected]@irctc.co.in but every time their retuen mail says Premium special train is introduced from Railway on the busy sector with dynamic fare pricing. Cancellation is not allowed in this train thus no Refund shall be granted. However, full refund shall be admissible only if the train is fully cancelled.

Kindly advice me how i can get my refund as already i paid double amount for booking and i m lossing Rs 2582.47/- if this ticket will not be cancelled

Regards

Prashant Kataria
[protected]

I have reserved four e ticket from your website in train no 12802 purushottam express with pnr no[protected] from ndls to tata. But a message has been received by me that the scheduled train on 30.05.2015 has been cancelled so cancel your ticket to get refund but in the website of train enquiry system it is not mentining that the train is cancelled so please clarify that whether the train is canceled or not on 30.05.2015. Whether the message came to me was false

I had booked a tatkal ticket in North East Express (12506) for 29-05-15. I got message from IRCTC at 8.31 PM[protected] that "Train No. 12506 boarding at AVNT dated 29-MAY-15 is cancelled by Railways.Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules. After cancelling the ticket when ZERO amounts refunded. Again I got message from IRCTC at 3.31 AM[protected] that Train no. 12506 (AVNT-GHY) leaving AVNT on date 29.05.15 is running as per its scheduled time. Please ignore previous msg. Who is responsible for this. So I humbly request to refund the amount. If you are not done, I will constrained to move Consumer Redressel Forum.

Dear Sir/Mam, I booked ticket by irctc the details is, Transaction no- [protected] PNR: [protected] train No.- 22406 date of journey: 29-may-2015 SMS BY irctc Date Time :[protected], 20:12 TrainNo.22406 boarding at ANVT dated 29-May-2015 is canceled by railways. PL Cancel your PNR No. [protected] online to get refund as per railways rules. then i cancel ticket, 2. Date Time[protected], 20:33) your tkt cancelled, pnr, [protected], amt 480 will be refunded in your account. but cancellation charge deduct why cancellation forced by IRCT if train cancel then full amount refund as rules. Now i get again message Date Time :[protected], 11:57) Dear user, Before proceeding for journey, Pl confirm train cancellation status via www.indianrail.gov.in/rail inquiry 139.Plz ignore previous sms, if received. Then checked, train is not cancel, you tail me what are doing this type of system failure, I am going for very urgent work and then my work is loss, and returning ticket is cancel, so loss my time and money also. So i am decide going to media house and give the sms sequence by irctc and discussion about irctc performance. I am very upset because my wife and daughter in village, i am going for return with both because my baby is not good now how handle if any happening in that time. Rakesh Kumar Singh [protected]

yesterday (28.-5.2015) I got an sms from IRCTC about cancellation of today's (29.05.2015) train no. 12260 and it also stated cancel your PNR to get the refund. I tried to check online, but network failure was shown. I cancelled my ticket and shocked to find that rs. 1030 is cut from total amount of rs 4070. I continuously tried IRCTC customer care and at last executive replied me very casually that the sms has been sent by mistake. he did not promise full refund. I request him to cancel my last cancellation. he told me that not at all possible and blamed me for not checking the train status. thus IRCTC just transfer their fault to innocent consumer, who believe them. It is their duty to arrange altrernative for the suffered people. it is now impossible to buy arrange another ticket in this rush hour. flight ticket also very costly. and for their wrong doings why we will pay cancellation charge. we did not have any intention to cancel our journey. now when i am seeing my train is just at time, what will be my metntal suffering. IRCTC MUST REFUND FULLY WITH COMPENSATION. I am not only singled one out. there are so many customers of different train, who are duped by IRCTC by cancelling their train tickets beleivivg IRCTC and now finding that their trains running on time. It is an intentional act of money making rackets. IRCTC SHOULD BE punished for it

I have booked a ticket on dated 28th May 2015 for the next day train in O Sampar Kranti, Train No. 12820. Around 8:25pm on 28th May, I got a message that the train has been cancelled. The next day when I checked the running status its showing that the train is in right time.

booked a ticket 1 month ago in train number 12431 on 30.03.2015. Yesterday around 8pm I received a message from IRCTC that the my train has been cancelled and so I should cancel my ticket. After cancelling the ticket when an amount of Rs.70 was deducted I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear...

Hello Sir/Madam, I would like to share my experience with online booking for tatkal tickets on IRCTC portal. Whenever I try to book ticket online around 10-10:20 am gives me error "Service To This Site Is Temporarily Suspended " and "Service unavailable". Then I asked my friends and family to check and they have experienced the same. And it comes to normal once all tickets have booked. (We observed this trend for 2 months) Why does this happen every time?