Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Pnr : [protected] Train number: 15667 I, along with my family boarded from NJP railway station .there was no bedding provided to us(4 passengers in AC 2 tier coach, A1. On asking for bedding, the staff member gave us used sheets. We denied. He said I don't have any.on complaining to the TT, he also gave the same reply This is not the way to deal with passengers .We paid for the services yet no service is being provided to us. Please take firm action against the staff

I did not get refund for the e-tickets booked for which the scheduled train was cancelled and had to make alternate arrangements causing lot of inconvenience. I was told that the refund will be paid automatically as it happens in case of W/L e-ticket not getting confirmed. Booked Ticket details are as follows. Booked Ticket History Last Transaction Detail Transaction ID: [protected] PNR No [protected] Train No./Name: 12910 / BDTS GARIB RATH Date of Journey: 30-May-2015 Date Of Boarding: 30-May-2015 Class: THIRD AC (3A) From: VADODARA JN (BRC) To: BORIVALI (BVI) Boarding: VADODARA JN (BRC) Resv Upto: BORIVALI (BVI) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 VANDANA JAIN 40 Female NO CHOICE RLWL 2 SANJANA JAIN 14 Female NO CHOICE RLWL Payment Details Payment Option:HDFC Bank Ticket Charge:960.0 Service Charge:44.94 Total:1004.94

TDR filed not yet refunded I have been registered TDR on 1st juneThe details are as follows Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 01-Jun-2015 23:03:38 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: WESTERN RAILWAY (WR) Registration No: MWR080615W11877 Till now I didn't received any reply or cash credited in to my account Please advice what to do

Kindly advise if i will get refund amount and when. Transaction ID: [protected] Train No./Name: 14888/BARMER KLK EXP PNR No [protected] Date of Journey: 27-May-2015 Date Of Boarding: 27-May-2015 Date of Booking: 24-May-2015 From: BIKANER JN (BKN) To: CHANDIGARH (CDG) Boarding: BIKANER JN (BKN) Resv Upto: CHANDIGARH (CDG) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1780.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No MAHAK MUNJAL 27 Female RLWL 29 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Filing Date: 30-May-2015 13:49:42 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No: DNR030615W40599

i have booked train ticket in tatkal quota from vskp to tpty on[protected] in my bank account amount will be deducted but ticket not conformed .i complainted bank they r telling its irctc problem u give complain to irctc can u refund my amount to my account my account number [protected] name shaik inthiyaz i did not get any message for deducting money but amount gone 512 rupees this is ref number [protected]IG0AELAZY9 TRANSFER TO [protected] MINISTRY OF RAILWAYS E narration:TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki

sir! I have registered my irctc account but unfortunately i have forgotten my password. And also there no mail about irctc in my email account..so when tried to registered with a new account it shows that the previous mobile number and email id is already registered.so plzz send me my user id n password to my mail account. My email id - [protected]@gmail.com mobile number -[protected]

Dear Sir/Madam The train 12909 & PNR NO.[protected] DT.23/05/2015 was cancelled by Railway Dept. without Sending SMS to customer.We scheduled our Tour to Shimla through other Route.We took Rajdhani Train by paying 8500 for 2 seats.We asked Tc Mr. Sanjay Sharma about Refund of our Eticket, he told Railway will Automatically refund in your Bank Account as its Railways Mistake. We returned from tour on 6th June'15 & immediately mailed IRCTC for refund.If Railway is responsible for cancelling the train due to uncertainity(their own problem) then it should refund the money automatically into customers respective Bank account or send SMS "pls cancel your ETicket same day". No SMS & NO REFUND. IT IS SERIOUS MISTAKE OF IRCTC.IRCTC IS NOW NOT READY TO REFUND. Kindly look into this matter seriously. Regards, Asha Bhat

My name is Gopi Vinayak and my email id is [protected]@gmail.com. I have registered through this email id but I have not yet recieved an email having the activation link and username and password. But I have got the mobile verification code. Its impossible to register without the activation link. I request you to look into this issue and resolve this and send me the email regarding the required information and confirmation of registration.

Appalled to find an insect in the breakfast(non veg) served on Train No. 12243 MAS-CBE today the 15th June 2015. The matter was reported to the staff and a replacement offered but that does not absolve the concerned authorities of their negligence. Will the railways please wake up and pay the utmost attention to hygiene at all levels. Shame on you.

I do regularly book my railticket through Irctc.co.in portal 7 I did not come accross any problem. But when I was to book my ticket today I came accross the following problem. I am having ATM cum DEBIT card of IDBI BANK When I go to payment option I opt for Debit card payment.List of banks through which Debit Card payment can be made does not include IDBI bank however previously you were going to provide an option by clicking to that option (Where it was mentioned that if debit card payment does not include your bank you could click to this option)we can make payment through other banks mentioned in your list.Today I could not find such an option while making payment.I therefore kindly request you to solve my problem so that i can use IDBI BANK Debit Card for booking rail ticket

I emailed to irctc care no response still now Some team in nagpur. they are cheating in the of name IRCTC. I also cheated by them and i lost of Rs.21, 000/- from them. Please take action or tell me how to or where to complaint about this. Let me explain how they are cheating and how i am cheated by them Firstly i got message from this as below (note i copy pasting every msg i got) Received from AD-ePoint on Mon May 25, 2015 10:47 AM Message: IRCTC Offline Auto Booking Service Just Rs.10500.0 This Service Available IRCTC Travel Agent Fast Tatkal Booking within 5Sec. IRCTC Zone Nagpur[protected] Then i called is no [protected]: he introduced as we are appoint from Irctc. Irctc is giving direct offline Tatkal booking for travel agents it does not required any internet connection at time of tatkal and cost rs.10, 500/- for this first you have send documents. Documents required are pan card, adhar card address proof sends it to our email or to our whatsapp no i will send our email id and whatsapp on. After that he sent msg a like below Received from [protected] on Tue May 26, 2015 11:13 AM Message: [protected]@hotmail.com Phone[protected] WhatsApp After words i emailed my documents and i called him informed that i sent my documents. He said ok sir first we have to get a positive response from Irctc after that transfer the amount to our bank i will bank details. After i got msg like below 1. Received from MM-eIRCTC on Tue May 26, 2015 12:00 PM Message : If you do not wish to receive SMS from sender ID eIRCTC, send STOP eIRCTC to [protected] 2. Received from MM-eIRCTC on Tue May 26, 2015 12:00 PM Message : IRCTC Agent Your Request For Auto Booking Service Summited. 3. Received from BZ-eIRcTC on Tue May 26, 2015 12:09 PM Message: Dear IRCTC Agent Your Civil is Positive For Auto Tatkal Service Please Complete Your Process. 4. Bank detail from is mobile no Received from[protected] on Tue May 26, 2015 12:14 PM Message: IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] BANK OF BARODA IFSC CODE-BARB0RANIDU (FIFTH DIGIT ZERO) IMPS MMID-9012417 IMPS MMID MOBILE NO- [protected] BRANCH - RANIDURGAWATI CHOWK, NAGPUR EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] UNION BANK OF INDIA IFSC CODE-UBIN0554316 IMPS MMID NO-9026913 IMPS MMID MOBILE NO- [protected] BRANCH - JARIPATKA NAGPUR EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] CARD NO- [protected] STATE BANK OF INDIA IFSC CODE-SBIN0003224 IMPS MMID NO-9002519 IMPS MMID MOBILE NO- [protected] BRANCH-PANCHPAOLI, NAGPUR BRANCH CODE-3224 EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] 5. Received from BZ-eIRcTC on Tue May 26, 2015 12:24 PM Message : IRCTC Agent Your Documents Submitted USB Token Accepted. Your Amount Received Rs10000/SC278/OC222. 6. Received from BZ-eIRcTC on Tue May 26, 2015 12:24 PM Message : Your PAN CARD Update Successfully On IRCTC Don't Use This PAN CARD Other Auto Booking Setup. 7. Received from BZ-eIRcTC on Tue May 26, 2015 12:25 PM Message : Your All Services Active Sucessfully Now Use Agent Auto Booking Service. 8. Received from BZ-eIRcTC on Tue May 26, 2015 12:25 PM Message : IRCTC Auto Tatkal Booking Limit On DOJ 25 PNR. 9. Received from BZ-eIRcTC on Tue May 26, 2015 12:26 PM Message : IRCTC Zone Nagpur Address SHEKHAR POTDAR MIG 1 B10/Q158 HUDCOCOLONY, NEAR BAPUNA WINE SHOP, JARIPHTKA NAGPUR 440014 Reg 57DC5455906J(Only Auto Booking Zone). 10. Received from BZ-eIRcTC on Tue May 26, 2015 12:29 PM Message : IRCTC Agent Auto Booking User Extra Changes on SL 75/PNR, 3AC 150/PNR, 2AC250/PNR, 1AC 450/PNR (1AC Only Selected Train) Agent Service Charges Added SL 150/PNR, 3AC 275/PNR, 2AC 495/PNR, 1AC 550/PNR (Agent Service Charges Do not Debit Your eWallet). 11. Received from BZ-eIRcTC on Tue May 26, 2015 12:29 PM Message : Your USB EToken Dispatch 3-5 Day on Address. Don't Accept Seal Broken. YourEToken SR No.[protected]. 12. Received from BZ-eIRcTC on Tue May 26, 2015 12:32 PM Message: Dear New Irctc Agent Your I'd Verified Please Submit Your Address and Id Proof. Your Irctc Or Irctc Auto Tatkal (CK) User ID KDR70990GY Don't Share This User ID Any One WithActivation. Your New eWallet Balance is Rs.5000.00 After this message i got call from him is that do payment. I said ok i will do I did the payment to is sbi bank from my icici bank reference no [protected]@1.47pm after sometime he called back i did not received payment you did neft payment ok that will come late we wait for 3pm. After that some lady called form this no[protected] she said that you transferred the amount we message that it is failed you entered name is wrong that amount refund to your account. Now do how i instructing like i did how she instructed again i paid 10, 500/- . after she said that amount will reverse to your and usb token u will get in another 3 to 4days and disconnected the call. After this i check with icici customer care about that they amount credited to sbi bank. Tell your beneficiary to go to home branch give written letter to take amount. After this i called him to go to his home branch to give letter but he said i already emailed to our bank i got msg from them also they said that amount reverse to icici bank. After two days again called i him i did get any amount back. he said that amount credited to our account that we will give to by cheque only irctc not accept that to do netbanking i said ok courier that he said ok. After 5days i called[protected] him he not received she received and she said usb token u will get soon and disconnected the call immediately. After next day again i called[protected] he received and he said Irctc people his name rajesh already reached Bangalore he is in electronic city he is installing software for some travel agent next he will come to your place to install. I said i didn’t received any usb dongle. Then he said don’t worry he will instal without dongle . He said and i will message u his mobile no and disconnected the line. Received from [protected] on Wed Jun 03, 2015 01:56 PM Message: [protected] Rajesh I try that no also that no is not reachable. Again i tryed this is[protected] no answer he putted my no in do not disturb list but he will receive in new no listening my voice disconnecting. After this Monday i went to Irctc Bangalore zone to complaint about this. NO response they said this only tour booking counter.They gave your to talk. This is a gang cheating travel agents in the name of IRCTC Central govt . If irctc trap and punish them. irctc will save lot of travel agents like me. Hence humble request to trap them as soon as possible. You can easily trap them. call to that tell them i got msg in last week i want irctc offline what is procedure and how it is work like u talk like that trap them. they are in Nagpur hudco colony. Please don't leave them. I will come anywhere any time to complaint about this issue Thanking you, Gajendra [protected]@gmail.com

sir, i booked a train ticket (JYG ANVT G RATH) which was scheduled to depart from Madhubani(mbi) on 29th of May 2015 .I got message from IRCTC that the train got cancelled on same day .After the cancellation of train till date i have not received the refund amount from IRCTC . PNR-[protected] NAME-BANDANA KUMARI TRAIN NO.-12569

hey my name is rupal tewary and my email id is cuterupal.[protected]@gmail.com i have registered through this email id but yet email id having the activation link is not sent to my id. Though i have got the mobile verification code but the activation link email has not been sent to my id. Its impossible to register without the activation link . so i request you to sent it to me please its ver important...

All the clothes given in coach B1 is given in used matter... They also have denied to replace as they didn't take the responsibility to change the bed rolls. My PNR-[protected] Trn-12377 Dt:[protected] Frm SDAH to NJP Cls-3A P1-B1, 34 P2-B1, 35 P3-B1, 37 All the co passengers have duly opposed it but nothing is going to be change.

I HAVE AN ACCOUNT IN IRCTC. USER NAME ; Saquibzara I ALREADY GOT .THE MOBILE VERFICATION PASSWORD .BUT I CAN NOT GET THE EMAIL VERFICATION PASSWORD.PLS SEND THE EMAIL VERFICATION PASSWORD IN TO MY MAIL ([protected]@gmail.com ) OR ANOTHER WAY TO RESET MY ACCOUNT REGARDS Saquib Husain...

I booked an e ticket on 12 june 2015 to journy from H Nizamuddin to Kannur. I only get a message from irctc . Not recieve an e mail. I cant see the ticket information in irctc website. I can only see it in new transaction option. Transaction ID- [protected]. PNR No- [protected]. My email ID- sabu.[protected]@gmail.com. please solve my problem...

Today I was waiting to book ticket in online for Nagpur at 10 AM. 1st I see available seats 189 in Gitanjali express. But in 1sec all seats were reserved. "Max. 2 tatkal can book in between 10 am to 12 noon" information was showing in my site at time of booking and resisted me to book any tatkal. I didn't book any tatkal ticket that time. Then why the information was showing in my account? This was happened same with other trains. This is completely unexpected, hopeless. I heard from my friends that broker already booked all tickets and I talked to broker and they asured me that I will get ticket. So now we ordinary people will approach to broker to book tickets in high amounts???? This is shame for IRCTC. Broker is performing better then IRCTC.

I booked my ticket from garwa road to rourkela on 28 April 2015 in train no. 18110, the train was late by more than 4 hours at garwa road. I filed the TDR after 3 hours of the actual arrival of the train, but I received only 50% of the refund. Actually I should get full refund if the train is 3 hours late but why did I get only 50%. What should I do to get full refund.

Dear Sir/Madam, While I am doing tatkal booking for Train No: 19309 (GNC Indore Exp), base fare are higher than normal ticket booking. Please refer the attached document for further details. Vadodara to Ratlam fare: (Sleeper Class) Regular ticket base fare: 165 Rs While booking tatkal ticket base fare : 265 Rs Please give me your feedback. Thanks & Regards, Dharmendra M: [protected]

it is repeatedly noted that irctc site hangs or disallows ticket booking from 10 am to 10:15 am for no known reasons. once all tatkal tickets booked site opened for booking as to check regret status on site. is this to encourage to book ticket through agents? I have logged in today to book a ticket and once again noticed the problem. Hope to see some corrective action from your side.