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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
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8609
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1003
down
495

Phone:
Phone:
up
300
down
193

Mobile:
Mobile:
up
294
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8609
Pending
0
Resolved
235
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (3224)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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 chaur72
Pnr Number: [protected] for Train No: 51034
Train Name: CSTM FAST PASS From Station: SAINAGAR SHIRDI(SNSI)
To Station: MUMBAI CST(CSTM)
Date: 29/12/2012 Class: 3A Boarding: SAINAGAR SHIRDI(SNSI)
the train was cancelled on 29th December, we come to know about this
after reaching SNSI station,
It was clearly written on chart board as well in TC office that 51034
was cancelled at SNSI station.
You can check the trainenquiry.com on 29th december the 51034 was
cancelled. We also checked on the same
day.
How i could travel in cancelled train , after that i purchase a ticket
to mumbai via manmad and reached mumbai by different train.
I request to check log of 29th December, the train 51034 was cancelled
on that day.
I am 100% correct on this, train was cancelled and there is no chance
to travel on cancelled train.
Please look into this... this is serious concern, you are showing a
fake letter no: BCR080113V74019 and the reason being : 'As per chart,
passenger has traveled'
How one can traveled in Cancelled train.

IRCTC — TDR PAYMENT

filled two TDR on date 07-01-09 ref no ekt [protected] and ekt [protected] both trd are approved by Admin, however, till date the payment has not been released. KIndly let me know the reason why my payment is not given back I have continously writing to TDR department on regular baisis but no reply from their side. Kindly let me the the excact position. PNR NO is [protected] and [protected] tickets of 3AC the train no 3049 was cancelled.

I filled a complaint on railway website Complaint no GAX[protected] on 15 July 09 received a mail from Group General Manager.IT.Corporate that Dear Mr Harvinder Singh, Your case has been forwarded to the department concerned and you will receive a mail regarding the status of the refund.Thank you.
However, till today no mails no calls no refund of payment has been done.
Please refund the amount which is pending from last 10 months !!!


Reference No : ekt[protected]

TDR Filing Date :28-Apr-2009


Dear IRCTC,

I had applied for TDR on 28.04.2009 for the PNR number PNR Number

[protected] Booked On[protected] with Transaction ID [protected]


Where-in none of the passenger traveled or boarded the train


While checking the status in TDR history section, the TDR status is

showing as ADMIN Approved but still haven't received the refund yet


Kindly request you to process the refund as early as possible



regards
Manish
Please refund the amount which is pending from last 04 months !!!


Reference No : ekt[protected]

TDR Filing Date :19-DEC-2010


Dear IRCTC,

I had applied for TDR on 19.12.2010 for the PNR number PNR Number

[protected] Booked On 06.12.2010 with Transaction ID [protected]

REASON FOR TDR-TRAIN LATE MORE THAN TREE HOURS AND PASSENGER NOT TRAVELLED



Kindly request you to refund AMOUNT

IRCTC — payment issues

I tried to book a trian ticket through irctc. I lost the ticket fare from my account but my ticket was not booked yet. Please tell me how to recover that amount from irctc to my account as early as possible.
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    IRCTC — No Refund of TDR filed in IRCTC

     Nidhi Pal
    Dear Sir,
    I had booked 4 tickets from NewDelhi- Chennai Central in Rajdhani Express travel date 10th May'13 but...
    Complaint comments  Comments  (12)Complaint category Railways

    IRCTC — Refund amount is not credited to my account for my cancelled tickets

     Jahnavi M
    I've booked the tickets for To and Fro, and both got cancelled due to some reasons.
    I haven't received the...
    Complaint comments  Comments  (44)Complaint category Railways

    IRCTC — while booking tatkal e ticket sbi atm cum debit card not shown in payment options list

     Manoj Kumar Singh
    Sir, I must be joined my job on Sunday 30 June 13 at Coimbatore, Tamilnadu so, i was booking a tatkal e ticket by my computer...
    Complaint comments  Comments  (7)Complaint category Railways

     shiv020879
    Hi,

    I was booking the ticket through net banking but I got error message that request has been cancelled. But I see that ticket amount was been deducted from my bank account . How come the ticket has been booked and amount got deducted?

    When I got the error message ( screen shot attached) I dropped my husband a email saying that to book 2 tickets as there were few tickets.

    I did a inquiry with the IRCTC customer care about the refund of the ticket which was booked due to error.. by cancelling the ticket but they refused to do so & they deducted the amount for cancellation.
    When I requested to refund the losses they refused & asked to approach the court.

    Complain number : [IRCTC #2547088]

    Request you to consider my case & ask them to refund the loss which was deducted by the cancellation of the ticket.

    Thanks


    Refund of ticket which was booked after getting error message

    getting fault messages — account

    sir,
    I am getting several messages in my mobile[protected] from ICICI bank .Today i got it again like-> " Your Total Avbl Bal for AC XXXXXX000191 is INR 691.01 as on[protected] ".
    Actually i have no account in ICICI bank,till i m getting these messages.
    So plz verify it.

    IRCTC — Refund of booked ticket

    I have booked two ticked for the train HUSSAIN SAGAR EXP- Train no 2702, from BAGAMPET to DADAR, the date of journey was[protected], CLASS-2A. PNR no [protected]. At the time of booking ticket status was waiting list; on the date of journey ticket one of the ticket was confirmed to RAC, and another was WATING LIST 1, so i have not boarded in the train.

    When i had made a call to customer care centre of IRCTC for the refund of money, i got the answer that "once you put an email to [protected]@irctc.co.in your money will be refund within two days. so i had put an email but till money was not refunded to my account. Again several times i made call to customer care centre, i got reply that there is time limit for refund of money.
    Booked tatkal ticket on line for 6 persons from MADGOAN to Trivandrum on 17.9.2010 on Train No. 2998. I have given SBI credit card particulars for on line payment. After that a message appeared on the screen giving site for redirect and complaints. No further information is available. Kindly confirm the position urgently.
    My E-mail id: [protected]@rediffmail.com.
    Mobile No.[protected]
    From N. Sukumaran Nair
    Complaint comments  Add a commentComplaint category Railways

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       rakesh nigam
      IRCTC COMPLAINT REGARDING TDR REFUND AMOUNT

      I CANCELLED MY TICKET BEARING PNR -[protected] (MANGALORE TO MUMBAI) COSTING RS 1230 ON 17 JUNE 2013 BECAUSE THE TRAIN WAS LATE FOR MORE THAN 6 HOURS. AS PER THE RULES OF RAILWAYS 100% AMOUNT OF THE TICKET SHOULD BE REFUNDED.BUT IRCTC REFUNDED ONLY 50% i.e RS 615.

      I HAVE ATTACHED THE COPY OF THE WEB PAGE OF IRCTC SHOWING ALL THE DETAILS.


      TDR REFUND AMOUNT

      IRCTC — Refunding of TDR amount

      Dear Sir,
      I have booked a ticket on 8-9-2008 from Jammu Tawi to Amritsar PNR No. [protected]
      The Train Late More Than Three Hours so i am file a TDR on[protected] for the refund of ticket amount which is approved by the admin.
      The TDR status shown to me is:
      TDR Status : Admin Approved
      Reference No : ekt[protected]
      TDR Filing Date : 30-Oct-2008
      Refund Status : Refund under Process
      Refund Date : Not Available
      Refund Amount : Rs.0.00

      It takes more than 6 months but i am not recieved my payment yet.
      Please look at this matter.
      This has been really ahorrible experience with the IRCTC as I am yet to received my refund towards the TDR request which is filed on 04the may 2009.These guyes even are not replying to my mails and updating me of any progress. I am really disapoointed of this horrible customer serivce.

      Can anyone help me out as I am crying in wilderness and no help from this (irctc).

      Please guide me.

      sudhir
      [protected]

      IRCTC — Regarding TDR Refund

      Dear Admin,

      I booked a e-ticket and I have cancelled the ticket on the date of journey as Train was late more than three hou
      rs and I have not travelled, I filed TDR for the refund of my Fare.
      It has been 15 days over and still the refund is not done. The status is still showing as "Forwarded To Railway". I have furnished the details of TDR filing below.


      TDR Details
      PNR Number: [protected]
      Date Of Journey: 22/3/2011
      Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled
      TDR Status: Forwarded To Railway
      Reference No:ekt[protected]
      TDR Zone: CR
      TDR Filing Date: 22-Mar-2011
      Refund Status: Refund under Process
      Refund Date: Not Available Refund Amount: Rs.0.00



      Please let me know, how to get my money back.
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         arathi4
        On Tuesday - Morning around 7:40 AM, I was browsing www.irctc.co.in website with my registered user profile - login ID arathi4. While doing this I was looking for a confirmed ticket quickly and somehow the web-site got hung. When I tried to login again it displayed the message that my profile has been deactivated.
        After few attempts <considering Irctc website to be faulty>, I called the helpdesk to inquire about the same and to my surprise they told that my profile has been deactivated because they found my activities suspicious and my activities were deemed as "tempering the website".

        This is absolutely false. When I sent an email with the explanation, I received a response that was more humiliating that - "You are found suspicious with the tampering activities on IRCTC

        website, hence your profile is deactivated. Please avoid these type of

        activities otherwise deterrent action will be taken in this regard."

        I claim that I am innocent and there is something wrong with the IRCTC website and not my fault. I demand the organization to restore my profile and send me an apology note. I am ready to face any inquiry that could prove me Guilty.

        If required, I can provide my login credentials in the appropriate way to facilitate the findings.

        IRCTC — IRCTC not ready to accept its fault and refund money

        Hi,
        I had booked two e-tickets through irctc for date [protected], Pnr no. [protected] and [protected], pnr no [protected] . I got email from IRCTC saying that those tickets have been successfully booked.

        When my travel date came close, due to some reason I wanted to cancel those tickets (Surely before the chart preparation). However, I found that those tickets were not available on booked history tab. Due to this reason I was not able to cancel my tickets.

        Now its 2-3 days passed above the journey date. I have mailed to [protected]@irctc.co.in about this issue.

        IRCTC is saying that i should file TDR for the refund.

        But if I go for TDR filling, my major amount will be deducted, although there has been no fault from my side.

        I request irctc to please understand this situation and refund the whole amount of my tickets.

        I will be able to provide what ever proofs irctc requires for this.

        Can people from consumer complaints help me for justice.

        Thanks
        Anjali Sondhi
        Email: anjali.[protected]@gmail.com
        Complaint comments  Add a commentComplaint category Travel & Vacations

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          IRCTC/Online Booking — amount deducted but ticket not booked

           imemi78
          Hello sir today I was booking ticket from hubli to bangalore rani chanamma express dated 14 june 2013 but amount deducted...
          Complaint comments  Comments  (15)Complaint category Railways

           mka_agr
          Please find below my mail to railways on 9th May 2013:-

          With Reference to your PNR No: [protected] & [protected], *_the train met with an accident after the verification of tickets by the TTI due to which the train was re-routed to Bhubaneswar Station. As the train was re-routed & also was late for more than 3 hours, there was no confirmation about the departure time of the train from the railway authorities. Hence, the passengers did not travelled and got down at Bhubaneswar Railway Station. Request you to kindly analyse the case again and process for refund of applicable amount.

          Reply by railways on 20th May 2013:-

          We are extremely sorry for the inconvenience caused to you. Kindly note that your case has been regretted by Railways, if you have any proof *(like presence in office, medical certificate or PNR No. of other ticket in case of alternate travelling etc.)* of not travelling then*please* specify so that we can again forward your case to the concerned Railways to chase your refund.

          My reply to railways on 21st May 2013:-

          Dear Sir,
          This is really a very shameful reply by the railways that an
          accidental train passenger, whose life could have been in danger need
          to hunt for a proof that he has not travelled. At that point in time
          when there was so much of risk involved, how can a passenger be in a
          mindset to arrange for proof of not travelling. In any case, if the
          train has met with an accident and has been re-routed, anyways the
          passenger would be given refund. How can the railway expect a proof,
          which the passenger could not have arranged at that point of time.
          This should have been the railways responsibility to check whether the
          accidental train passengers have continued their journey or not.
          Anyways, there is no such proof which can prove that the passenger has
          not travelled, except the "cancellation of the return ticket PNR" from
          Raipur-Bhubaneswar dated 05/04/2013 which was cancelled because the
          onward journey itself did not happened on 03/04/2013. The PNR No. of
          the return journey is [protected] & [protected]. If this information is
          sufficient for refund, then it would be great for the already troubled
          passengers, or else there would be nothing called as GOOD FAITH in this country, especially railways.

          Reply by Railways on 8th June 2013:-
          Dear customer,
          We are extremely sorry for the inconvenience caused to you.
          Kindly note that your case has been regretted by Railways, if you have any proof *(like presence in office, medical certificate or PNR No. of other ticket in case of alternate travelling etc.)* of not travelling then *please* specify so that we can again forward your case to the concerned Railways to chase your refund.

          Please help.
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             knsundar
            I have booked a ticket to Thrissur (TCR) on[protected] thro' WWW.IRCTC.CO.IN, with wait listed. after chart preparation, i have not get confirmed. hence, i have submitted TDR online before train leaves the boarding station. even to-day i gone through with www.irctc.co.in link shows refund under process. my question is, when www.irctc.co.in booking responsibility, why they are not taking responsible for refund. I wrote to customer care for refund, they simply answered, please contact the regional commercial manager. i processed all transaction through only with www.irctc.co.in. whether the government would initiate any solution to online ticketing bonafide paasengers.

            IRCTC — Non Refund of Booked Ticket

            Sir,
            Ref:PNR Nos.[protected], [protected]

            I booked 2 tickets on 04.03.09 by using my SBI ATM Card but while processing I have pressed the back button while processing, so one ticket detail wasn't displayed, so I booked another ticket. For this 3 tickets amount has been reduced in my account. Ticket bearing PNR No.[protected] did not confirm. But I have received only one ticket amount as refund so kindly give clarification for this.
            Dear Sir,
            On 23rd May I was booking a traveling ticket through irctc from new delhi to chhapra train no.2554 and date of journey was 29-jun and username is gudduap, but internet connection has gone failure during paymeant process.Because of this i have not gotten my ticket but balance has gone deducted from my sbi a/c no.[protected].So, therefor i am requesting to you refunding my money and confirm me through mail [protected]@rediffmail.com or either telephonic inormation on [protected].I have also called on sbi customer care but they are saying that you will be reverse my payment.I am calling on your customer care more than 25-30 times, but no one is recieving the call.So..Plz.do needfull help

            IRCTC — Non refund of ticket

            Sir,

            I had booked a rail ticket through IRCTC portal for journey on 21/04/2010. As the train was delayed for more than 3 hours due to mishap on that sector, I had filed a TDR on 22/04/2010.The amount has not been refunded to me till date,even though I had reminded IRCTC several times through mail to settle my refund.I am giving the full details of the TDR filed by me.
            Kindly help me to get the refund.

            Santosh Pai R

            Transaction Details

            PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
            Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
            Date Of Journey: 21/4/2010 Railway Zone: WR Bank: Federal Bank
            Total: Rs 151.00 Train No: 6338 Ticket Charge: Rs 141.00
            From Station: ALUVA(AWY) Quota: General To Station: KANNUR(CAN)
            IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

            Ticket Details
            S No. Name Age Sex Coach Seat Res-Status
            1 SIDDHARTH S PAI 17 Male S5 0049/ LB Booked

            TDR Details
            Reason For TDR: Train Late More Than Three Hours. TDR Status: Forwarded To Railway Reference No: ekt[protected]
            TDR Zone: WR TDR Filing Date: 22-Apr-2010
            Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
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               wadhwa27ashok
              S No.. Transaction ID PNR No. Total Amount Bank Reason
              1 [protected] [protected] Rs 256.24 hdfcvbvpg Cancelled
              2 [protected] [protected] Rs 2827.47 hdfcvbvpg Cancelled
              3 [protected] [protected] Rs 256.24 hdfcvbvpg Cancelled
              4 [protected] [protected] Rs 2827.47 hdfcvbvpg Cancelled
              ihave booked above tickets on 16 april and payment made by credid card (Andhra bank),and after i have cancilled all tickets,but not received above amount ,till 04/06/13
              Complaint comments  Add a commentComplaint category Railways

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                IRCTC — Poor/substandard Catering in Shatabdi

                 Tribhu MRatta
                I traveled as per details below:
                PNR Train Coach/seat Date
                [protected] 12003 C-8/20 and...
                Complaint comments  Comments  (3)Complaint category Food

                 mathews aj
                On[protected] I was ordered my breakfast poori masala in IRCTC Canteen located in 1st floor,Athulya Infopark,Kakkanad,Cochin and i had paid 100/- rupees instead of 30/-rupees.The employee in cash counter gave a token(for breakfast food) and a 10/- rupees balance instead of 60/- rupees.After my breakfast i was asked for remaining balance amount and then they replied me please come after 11'o clock.I met them at 12.00PM,I didn't get any cash balance and they were treated me as a liar.I lost my 60 rupees.Please check this issue and refund rupees 60/- as soon as possible.

                IRCTC — Remaining Amount not received from IRCTC

                Dear Sir/Mam
                I am booked the one ticket 5 March 2011 Date of Journey 17 March 2011 From Gurgaon to Jodhpur But Train was cancelled on 17 March 2011 and I am file the TDR for refund But after some days I am received only 122/- But my ticket amount is 244 + 10 = 254 . Many times i mailed to IRCTC but always same reply received your amouunt credit shortly... But 5-6 month I am not received remaining amout....Train Number 14059/DLI JSM EXPRESS, PNR NO.[protected] .

                Regards
                Sumer
                Complaint comments  Add a commentComplaint category Food

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                  IRCTC Website — Worst ticket booking service

                   Sudeep.Ramu
                  I was using IRCTC web site for the ticket booking service from past 4 years, but now a days this web site is providing poor,...
                  Complaint comments  Comments  (12)Complaint category Railways

                  IRCTC — IMPROPER ALLOTMENT OF SEAT

                   doraianand
                  ON 25TH,MAY/ IN TRAIN JAN SHATABDI,Train Number : 12078,pnr no.[protected] , on my ticket i had no.D5 /45,46,47(WS).BUT IT...
                  Complaint comments  Comments  (3)Complaint category Railways

                  IRCTC — No Refund for Cancelled e-Ticket

                   jitendra singh lic
                  I had booked eticket on[protected] being Transaction ID No.[protected] and PNR No.[protected] for which total fare of Rs.1080/-...
                  Complaint comments  Comments  (38)Complaint category Railways

                   op3
                  Dear all who is reading...

                  First of all ,I want to ask what is mean by tatkal ticket ???
                  In my view it is said that urgently ticket required for travel so it mean that people can get travel in urgently whenever required.......

                  But No, i think government have open Tatkal in the view of making money for other people.

                  From So many Day i try to have ticket but no success...in way of Internet online or in counter line ..

                  As people who is standing in line from night to morning so that he/she may be get ticket but result there is already only 10-15 ticket left for general public other ticket already sold to Agent to higher payable person,

                  and on Online i[censored] try it, response that page is unavailable or error ....
                  in that situation everyone think that page is in traffic due to heavy people try to connect ,,

                  But no, in real case all the agent throughout the country is already having the ticket before we should get it.

                  Think lightly, if government really want to give the service to public then why the government is not looking for the same,


                  Thanks,
                  General Public.
                  SIR I ALSO TATKAL TICKET BOOKING TIME 10:00 AM SHOW THE Unable to perform Transaction. Please try later. IN IRCTC WEB SO PLEASE CONSIDER TO IT.


                  THANKING TO YOU

                  R K SINGH
                  AHMEDABAD
                  Any time IRCTC website say, This site is currently unreachable. Please try after some time.
                  What is IRCTC or Ministry of Railways doing to improve this website performance? This is just RIDICULOUS, waiting for 1 hour to book a single ticket!!!
                  Worst service. Poor service. Bad service. IRCTC website.
                  Whenever i try to book ticket exactly at 10:00 AM its said site is currently unreachable then what the purpose of tatkal scheme?
                  Complaint comments  Add a commentComplaint category Railways

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                    IRCTC E Ticketing — userid unlock

                     pkkar2008
                    I have forget my password and unfortunately my registered id is no longer available . So they should map it to new id which...
                    Complaint comments  Comments  (1)Complaint category Railways

                    IRCTC — Tatkal Ticket Booking

                     mayank.bhadauria
                    HI

                    I have to book a Tatkal ticket from IRCTC, As per new rules it starts after 10 Am ,
                    I was so ready...
                    Complaint comments  Comments  (5)Complaint category Railways

                     ankitdr86
                    Dear Sir,

                    On 13/05/2013 i made online ticket booking from IRCTC.co.in website.Payment of Rs.491.00 through my boi debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries" and no ticket has been booked.. kindly advice for further action..
                    with regards
                    Dr. Ankit Shah
                    [protected]
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