Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Appalled to find an insect in the breakfast(non veg) served on Train No. 12243 MAS-CBE today the 15th June 2015. The matter was reported to the staff and a replacement offered but that does not absolve the concerned authorities of their negligence. Will the railways please wake up and pay the utmost attention to hygiene at all levels. Shame on you.

I do regularly book my railticket through Irctc.co.in portal 7 I did not come accross any problem. But when I was to book my ticket today I came accross the following problem. I am having ATM cum DEBIT card of IDBI BANK When I go to payment option I opt for Debit card payment.List of banks through which Debit Card payment can be made does not include IDBI bank however previously you were going to provide an option by clicking to that option (Where it was mentioned that if debit card payment does not include your bank you could click to this option)we can make payment through other banks mentioned in your list.Today I could not find such an option while making payment.I therefore kindly request you to solve my problem so that i can use IDBI BANK Debit Card for booking rail ticket

I emailed to irctc care no response still now Some team in nagpur. they are cheating in the of name IRCTC. I also cheated by them and i lost of Rs.21, 000/- from them. Please take action or tell me how to or where to complaint about this. Let me explain how they are cheating and how i am cheated by them Firstly i got message from this as below (note i copy pasting every msg i got) Received from AD-ePoint on Mon May 25, 2015 10:47 AM Message: IRCTC Offline Auto Booking Service Just Rs.10500.0 This Service Available IRCTC Travel Agent Fast Tatkal Booking within 5Sec. IRCTC Zone Nagpur[protected] Then i called is no [protected]: he introduced as we are appoint from Irctc. Irctc is giving direct offline Tatkal booking for travel agents it does not required any internet connection at time of tatkal and cost rs.10, 500/- for this first you have send documents. Documents required are pan card, adhar card address proof sends it to our email or to our whatsapp no i will send our email id and whatsapp on. After that he sent msg a like below Received from [protected] on Tue May 26, 2015 11:13 AM Message: [protected]@hotmail.com Phone[protected] WhatsApp After words i emailed my documents and i called him informed that i sent my documents. He said ok sir first we have to get a positive response from Irctc after that transfer the amount to our bank i will bank details. After i got msg like below 1. Received from MM-eIRCTC on Tue May 26, 2015 12:00 PM Message : If you do not wish to receive SMS from sender ID eIRCTC, send STOP eIRCTC to [protected] 2. Received from MM-eIRCTC on Tue May 26, 2015 12:00 PM Message : IRCTC Agent Your Request For Auto Booking Service Summited. 3. Received from BZ-eIRcTC on Tue May 26, 2015 12:09 PM Message: Dear IRCTC Agent Your Civil is Positive For Auto Tatkal Service Please Complete Your Process. 4. Bank detail from is mobile no Received from[protected] on Tue May 26, 2015 12:14 PM Message: IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] BANK OF BARODA IFSC CODE-BARB0RANIDU (FIFTH DIGIT ZERO) IMPS MMID-9012417 IMPS MMID MOBILE NO- [protected] BRANCH - RANIDURGAWATI CHOWK, NAGPUR EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] UNION BANK OF INDIA IFSC CODE-UBIN0554316 IMPS MMID NO-9026913 IMPS MMID MOBILE NO- [protected] BRANCH - JARIPATKA NAGPUR EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] IRCTC ZONE NAGPUR SHEKHAR POTDAR AC-[protected] CARD NO- [protected] STATE BANK OF INDIA IFSC CODE-SBIN0003224 IMPS MMID NO-9002519 IMPS MMID MOBILE NO- [protected] BRANCH-PANCHPAOLI, NAGPUR BRANCH CODE-3224 EMAIL ID - [protected]@HOTMAIL.COM MOBILE NO:- [protected] 5. Received from BZ-eIRcTC on Tue May 26, 2015 12:24 PM Message : IRCTC Agent Your Documents Submitted USB Token Accepted. Your Amount Received Rs10000/SC278/OC222. 6. Received from BZ-eIRcTC on Tue May 26, 2015 12:24 PM Message : Your PAN CARD Update Successfully On IRCTC Don't Use This PAN CARD Other Auto Booking Setup. 7. Received from BZ-eIRcTC on Tue May 26, 2015 12:25 PM Message : Your All Services Active Sucessfully Now Use Agent Auto Booking Service. 8. Received from BZ-eIRcTC on Tue May 26, 2015 12:25 PM Message : IRCTC Auto Tatkal Booking Limit On DOJ 25 PNR. 9. Received from BZ-eIRcTC on Tue May 26, 2015 12:26 PM Message : IRCTC Zone Nagpur Address SHEKHAR POTDAR MIG 1 B10/Q158 HUDCOCOLONY, NEAR BAPUNA WINE SHOP, JARIPHTKA NAGPUR 440014 Reg 57DC5455906J(Only Auto Booking Zone). 10. Received from BZ-eIRcTC on Tue May 26, 2015 12:29 PM Message : IRCTC Agent Auto Booking User Extra Changes on SL 75/PNR, 3AC 150/PNR, 2AC250/PNR, 1AC 450/PNR (1AC Only Selected Train) Agent Service Charges Added SL 150/PNR, 3AC 275/PNR, 2AC 495/PNR, 1AC 550/PNR (Agent Service Charges Do not Debit Your eWallet). 11. Received from BZ-eIRcTC on Tue May 26, 2015 12:29 PM Message : Your USB EToken Dispatch 3-5 Day on Address. Don't Accept Seal Broken. YourEToken SR No.[protected]. 12. Received from BZ-eIRcTC on Tue May 26, 2015 12:32 PM Message: Dear New Irctc Agent Your I'd Verified Please Submit Your Address and Id Proof. Your Irctc Or Irctc Auto Tatkal (CK) User ID KDR70990GY Don't Share This User ID Any One WithActivation. Your New eWallet Balance is Rs.5000.00 After this message i got call from him is that do payment. I said ok i will do I did the payment to is sbi bank from my icici bank reference no [protected]@1.47pm after sometime he called back i did not received payment you did neft payment ok that will come late we wait for 3pm. After that some lady called form this no[protected] she said that you transferred the amount we message that it is failed you entered name is wrong that amount refund to your account. Now do how i instructing like i did how she instructed again i paid 10, 500/- . after she said that amount will reverse to your and usb token u will get in another 3 to 4days and disconnected the call. After this i check with icici customer care about that they amount credited to sbi bank. Tell your beneficiary to go to home branch give written letter to take amount. After this i called him to go to his home branch to give letter but he said i already emailed to our bank i got msg from them also they said that amount reverse to icici bank. After two days again called i him i did get any amount back. he said that amount credited to our account that we will give to by cheque only irctc not accept that to do netbanking i said ok courier that he said ok. After 5days i called[protected] him he not received she received and she said usb token u will get soon and disconnected the call immediately. After next day again i called[protected] he received and he said Irctc people his name rajesh already reached Bangalore he is in electronic city he is installing software for some travel agent next he will come to your place to install. I said i didn’t received any usb dongle. Then he said don’t worry he will instal without dongle . He said and i will message u his mobile no and disconnected the line. Received from [protected] on Wed Jun 03, 2015 01:56 PM Message: [protected] Rajesh I try that no also that no is not reachable. Again i tryed this is[protected] no answer he putted my no in do not disturb list but he will receive in new no listening my voice disconnecting. After this Monday i went to Irctc Bangalore zone to complaint about this. NO response they said this only tour booking counter.They gave your to talk. This is a gang cheating travel agents in the name of IRCTC Central govt . If irctc trap and punish them. irctc will save lot of travel agents like me. Hence humble request to trap them as soon as possible. You can easily trap them. call to that tell them i got msg in last week i want irctc offline what is procedure and how it is work like u talk like that trap them. they are in Nagpur hudco colony. Please don't leave them. I will come anywhere any time to complaint about this issue Thanking you, Gajendra [protected]@gmail.com

sir, i booked a train ticket (JYG ANVT G RATH) which was scheduled to depart from Madhubani(mbi) on 29th of May 2015 .I got message from IRCTC that the train got cancelled on same day .After the cancellation of train till date i have not received the refund amount from IRCTC . PNR-[protected] NAME-BANDANA KUMARI TRAIN NO.-12569

hey my name is rupal tewary and my email id is cuterupal.[protected]@gmail.com i have registered through this email id but yet email id having the activation link is not sent to my id. Though i have got the mobile verification code but the activation link email has not been sent to my id. Its impossible to register without the activation link . so i request you to sent it to me please its ver important...

All the clothes given in coach B1 is given in used matter... They also have denied to replace as they didn't take the responsibility to change the bed rolls. My PNR-[protected] Trn-12377 Dt:[protected] Frm SDAH to NJP Cls-3A P1-B1, 34 P2-B1, 35 P3-B1, 37 All the co passengers have duly opposed it but nothing is going to be change.

I HAVE AN ACCOUNT IN IRCTC. USER NAME ; Saquibzara I ALREADY GOT .THE MOBILE VERFICATION PASSWORD .BUT I CAN NOT GET THE EMAIL VERFICATION PASSWORD.PLS SEND THE EMAIL VERFICATION PASSWORD IN TO MY MAIL ([protected]@gmail.com ) OR ANOTHER WAY TO RESET MY ACCOUNT REGARDS Saquib Husain...

I booked an e ticket on 12 june 2015 to journy from H Nizamuddin to Kannur. I only get a message from irctc . Not recieve an e mail. I cant see the ticket information in irctc website. I can only see it in new transaction option. Transaction ID- [protected]. PNR No- [protected]. My email ID- sabu.[protected]@gmail.com. please solve my problem...

Today I was waiting to book ticket in online for Nagpur at 10 AM. 1st I see available seats 189 in Gitanjali express. But in 1sec all seats were reserved. "Max. 2 tatkal can book in between 10 am to 12 noon" information was showing in my site at time of booking and resisted me to book any tatkal. I didn't book any tatkal ticket that time. Then why the information was showing in my account? This was happened same with other trains. This is completely unexpected, hopeless. I heard from my friends that broker already booked all tickets and I talked to broker and they asured me that I will get ticket. So now we ordinary people will approach to broker to book tickets in high amounts???? This is shame for IRCTC. Broker is performing better then IRCTC.

I booked my ticket from garwa road to rourkela on 28 April 2015 in train no. 18110, the train was late by more than 4 hours at garwa road. I filed the TDR after 3 hours of the actual arrival of the train, but I received only 50% of the refund. Actually I should get full refund if the train is 3 hours late but why did I get only 50%. What should I do to get full refund.

Dear Sir/Madam, While I am doing tatkal booking for Train No: 19309 (GNC Indore Exp), base fare are higher than normal ticket booking. Please refer the attached document for further details. Vadodara to Ratlam fare: (Sleeper Class) Regular ticket base fare: 165 Rs While booking tatkal ticket base fare : 265 Rs Please give me your feedback. Thanks & Regards, Dharmendra M: [protected]

it is repeatedly noted that irctc site hangs or disallows ticket booking from 10 am to 10:15 am for no known reasons. once all tatkal tickets booked site opened for booking as to check regret status on site. is this to encourage to book ticket through agents? I have logged in today to book a ticket and once again noticed the problem. Hope to see some corrective action from your side.

i am having a confirm reservation from kanpur to habeebganj by gorakhpur ltt premium train no02048.pnr no [protected] 3ac.dated 13/06/15. the information provided by railway inquiry system was wrong as i was informed that the train is running late by 45 minutes whereas the train was on time and due to this incorrect information i missed my train. the same information was provided on net also. kindly refund the amount paid by me.

I cancelled 3 tickets on dated 29/06/2015 but still not received the credit in my bank account. Details are Request for refund against PNR Number [protected] for reason "Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.", has been received and the Reference No for this is :[protected] .Date of Cancellation:29-May-2015 Ticket Type: E-ticket Cancellation Please look in the matter and refund the amount into my bank account as soon as possible...

I cancelled 4 tickets both side on dated 11/06/2015 but still not received the credit in my bank account. Details are as below Txn Id [protected] PNR No [protected] Date of Cancellation:11-Jun-2015 06:43:16 HRS Ticket Type: E-ticket Cancellation ID:[protected] Refund Amount:2070.0 Transaction ID:[protected] PNR No [protected] Date of Cancellation:11-Jun-2015 06:41:46 HRS Ticket Type: E-ticket Cancellation ID:[protected] Refund Amount:1975.0 Please look in the matter and refund the amount into my bank account as soon as possible.

Hello Sir, I booked my tickets from Borivali to Ahmedabad, Date of Journey: 16-May-2015, PNR No [protected], Train No./Name: 12931 / ADI DOUBLE DECKR. Train got cancelled and we were not given any information or message via sms or phone. On reaching station half an hour before the departure time we got to know that train has been cancelled. We were then told that amount will be credited back to our respective accounts. We suffered a lot due to this lack of information flow and mismanagement. After that the amount has still not been credited to our account and when it was asked to the inquiry we were told that the TRS should have been filled by us with in 72 hours. But my complain is that we were not responsible for the train cancellation, inspite we suffered a lot due to this and in the end the amount was also not refunded. If the train is cancelled then the amount should be refunded automatically. Please do needful. My contact number is [protected]. Name is Gaurav Vyas.

I would like to mention one thing that I booked three tickets from allahabad to ahmedabad for 13th June 2015 in Patna Ahmedabad SF Premium Special Train. I booked my tickets last week and the availability was 290 seats at that time, when I was redirected to the payment page it showed me rs. 4720 per person and when I am checking the status of the train which is going to depart on 20th June 2015 the availability of the seats are 207 and it's showing rs. 3055 per person. I want to ask you why I have been charged so much? Please solve my query because I feel like I have been cheated. My pnr is [protected]

I booked a ticket (PNR No. [protected]) in 3rd AC by Orissa Sampark Kranti Express ( from New Delhi to Jajpur Keonjhar Road) for 3 of my family members for their journey on 29.05.2015. On the evening of 28.05.2015, I received a SMS from IRCTC on my mobile that the train No. 12820 Orissa Sampark Krant scheduled to start from New Delhi on 29.05.2015 is cancelled by Railways and you may cancel your ticket to claim refund as per railway rules. I wait for 2 hours and cancelled my ticket. But 25% was deducted from the ticket cost. To my surprise, on 29.05.2015 I observed from railway enquiry that the train is running on time. Because of IRCTC message I could not travel and missed an important family marriage. I have sent several mails to irctc customer care and simply they do not bother to respond. Will IRCTC senior bosses will lok into .

I booked a ticket from Chennai Egmore to Tanjore junction. I booked a Two tyre AC ticket( A1 43). The PNR number of the ticket is [protected]. I was degraded from a two tyre AC ticket to a three tyre AC ticket( A1 19). I am an elderly person and I had booked a lower birth. Due to the degradation I was given an Upper birth which discomforted me the whole journey. I wanted to know why there was a degradation in my confirmed ticket and I want a full refund of that journey fare because of the distress caused to me by IRCTC's mistake.

My wife is 56 old lady and having the problem of artheritis. She wants to travel from Pune to Akola pn 24 th June 2015. So I booked for she for garibruth for 24 june. 242 berths were available . I gave preference for lower berth but I have been alloted side upper berth. Instantly I applied for second time and opted for!" book only if lower berth is available". I have been alloted side middle berth. As she has arthritis problem and could not go on side middle berth, I gave the option that book onle lower berth is available. However as to travel on 24 June is necessary for she, I again for the third time instantly booked for she. And that time also she has been alloted side middle berth. When you are saying to opt for lower berth only then why you are alloting side middle berth. Are all lower berths are already booked. This happened three times. Shall I presume that deliberately the side berths are being alloted. For three times I have to cancel the reservations and bear the cancellation charges, who is suffering the loss and loosing Ty he mental peace. Is this a profit making strategy . On one side Gov't. is saying to allot lower berth to senior women for her comfort and IRCTC system is deliberately alloting upper or side middle berths and making profit on cancellation charges. Is this a good service. When I opt for only a lower berth, why they are alloting other upper or middle berth . They should say or inform that lower berth is not available and so booking cannot be done. Are they going to cancel the berths without cancellation charges as I opted for lower berth only. I have to bear loss of rs 95/- for for three times. Will you solve my problem.