Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, From past few weeks, I am facing this issue while booking with tatkaal. Before that I used to book tickets with ease. Now while booking, between 10:00 and 10:05, the site says "current unreachable". The customer care tells us to clear all caches, etc. Those are all bad excuses. I always open the site in Incognito mode, so there is no role of cache. There can be two reasons 1) This is done purposefully under the influence of agents and brokers. The online booking is all blocked so that the agents can cash in on Rs 500/- to 1000/ per head. OR 2) The software used for this website is pathetic, so as the software company who built this. Please hand the software to some good company who build sites like Flipkart etc. Please take action. Traveling from place to other is becoming increasing difficult and next to impossible for common man, even in Sleeper category. Thanks

Dear Sir i have booked a ticket from IRCTC on 7 MAY'15 for 30 MAY'15, NANDAN KANAN Express, Train no 12816. On 28 May i got message from IRCTC that the train has been cancelled by Railways and i have to cancel my PNR to get the amount refunded. On 30 May when i checked with others, i was surprised to know that the train was not actually cancelled and even i have not received the full amount. I just want to know why the full amount was not refunded as it was not my fault, it was railways fault and why the IRCTC has sent the wrong message regarding the cancellation of the above said train. Thanks Anoop Kumar Pathak

It has become almost impossible to book tatkal ticket through IRCTC web site. I have heard from various sources that agents are charging commission for providing tatkal ticket. The site shows the availability of tickets in tatkal at 10:00 AM, but i am not able to book it even after having very good internet speed.

Om Sri Sai Ram Sai Ram everyone, I am one of the devotee of Sri Sathya Sai Baba. I would like to request everyone on a particular issue. On God's Grace I hope everyone hearing my request will come forward on this. In Sri Sathya Sai Prasanthi Nilayam Railway Station, every train has very less halting. Because of this many old people and patients cannot catch the train. It would be very difficult for them. Since it is a holy place, there are lakhs of people visiting here. So Kindly requesting the Railways Department to make all the trains passing via Sri Sathya Sai Prasanthi Nilayam to halt for 10 to 15 minutes. I request and hope all the sai devotees to come forward on this issue. Thank you. Sai Ram..

sir i had booked tickets from ludhiana to sehore for 25th may but my tickets were in the waiting list and i got a message from irctc that out of 2734 rs i would be refunded 2610rs because my tickets were not confirmed but i was refunded with the amount of 2165 rs . my pnr no. is [protected].

Train No.-14645, pnr no.-[protected], Transaction id-[protected], Passenger Name- MV SEVARKODIYON . From DLI to JAT on 31/05/2015 . booked tatkal ticket through online but TTR asked to deboard the train and he said my name was not in the list, as i said i booked the ticket in tatkal through online and i have enclosed the copy of the same with this . So i need to be paid for this and my train fare must be refunded. If not taken further action i will go legally

My Name is Harsh Srivastava, I have been using IRCTC for booking of tickets for quite a long time and my user id is srivicky01. After coming of Shri Modi Ji as Prime Minister, the IRCTC service was upgraded to a high speed system and I really appreciate the steps taken by Ministry of Railways for providing facilities to the IRCTC users that they became able to book tickets online by using IRCTC ID and that led to uprooting of brokers and agents who showed fear to general public of non-booking of tickets in TATKAL because of the slowest speed of IRCTC system. It is really unfortunate to inform/complain you that the IRCTC system has again become friendly to those agents/brokers as for last one month, most of the IRCTC users including Me, have faced a problem i.e. whenever I tried to book ticket in TATKAL, it showed a message that "the site is currently unreachable, try after some time" exactly at 10:00 a.m. If this be a situation, that the site is unresponsive exactly at 10:00 a.m. till 10:15 or 10:20 a.m. and in the meantime the TATKAL quota of tickets gets full, this appears that Railways is trying to mechanize IRCTC such a way that gives agents/brokers to mint money by booking TATKAL for others as they charge Rs. 500/- to 1000/- extra for one passenger ticket. Keeping in view the problem faced by the general public and even mine, I request IRCTC and Ministry of Railways that IRCTC facilities is needed by general public, and kindly dont make it privilege facility for agents/brokers. Hope u take immediate action in public interest Regards Harsh Srivastava.

Yes, I am also facing same problem. I was login to online irctc site 9:55am.. it is working fine. and when clock turned to 10:00AM getting error : This site is currently unreachable. Please try after some time! . After 5 mins page is up and train status went to CWL/WLxx . Most of time this is happening ...I think purposely some one doing or hacking this site. Authorise person should look into it and take right action . Thanks

To whomsoever it may concern, We book tatkal tickets because you assure us tickets once they are booked online through IRCTC. But I have experienced the ridiculous situation of not getting a ticket even if the ticket amount is debited from my bank account. After all your booking formalities are completed it shows "Session time out! Please log in again!" or something like that. How come money is deducted and session gets timed out? Of course you refund the amount later, but all other tickets would have gone into waiting list by the time I re-login (Thanks to IRCTC). I wish to comment on one more aspect of your booking system. How many alpha-numeric characters do you need to confuse the robots (whom you think are your targets of getting confused)? The pathetic style in which the characters and displayed are more than enough to confuse any robot, and striking it makes even normal human beings who are your stupid customers(including myself) confused and tensed during the hurry-burry process of tatkal booking . Please do whatever you can as soon as possible so that none of your customers experiences these kind of troubles in future. Thanks!

myself pratik shingru and my mother were travelling from mumbai cst to akola on 30th may by train no.02019 cstm nagpur premium express in 2tier ac compartment on seat no28 and30. as it was the premium train we were supposed to get lunch in morning. as the train was late it was around 12pm in the afternoon. i was operated for a major shoulder injury while travelling and was not in a condition to talk a lot. and the pantryboys were very arrogant and they were not even paying any heed to us.we have asked the boys several time about the food and we were also telling them that we were going to get down at the next stop and they were annoying us. and even after telling so much we didnt get the food while travelling. so i wanna complain about the pantry boys, manager and request you to take appropriate action against them. and i request you to pay me back the expenses for food for both o[censored]s.

Hi, I raised TDR cancellation against PNR No. [protected] om 21-Apr-2015 11:06:18 HRS but till take the status showinng "CR Registered" and it stuck on it from past 1 month. Please update me the process and time duration it will take to complete the application. Its almost more than one month i am waiting to get my calculated money. Regards, Syed Zahir +91-[protected]

It has become a usual problem with IRCTC. Tatkal booking has become impossible for the common man. Looks like things are deliberately made tough and problematic for non-agents. 1) The available tickets for 2AC is just 10 or max 15. Can you imagine the situation when thousands of people trying to go for that? No one knows where the remaining seats are allocated? 2) Most of the time getting to the "Book Now" link is the biggest challenge. The site loads very slow and once it loads the available tickets are gone in a jiffy. 3) If we are lucky and manage to get the page loaded to click on the coach, the site throws an error "Site unreachable" or "Service to the site is unavailable". 4) The situation is almost same for non-tatkal tickets too. Most of the time the tickets are in waiting list. But when we manage to get confirmed confirmed tickets at the last minute and we travel, the coaches are literally empty. It looks like the IRCTC officials are working hand in glove with the agents in creating this mess. There is high level of corruption in IRCTC. We need some resolution fast.

We would like to complain about the non responsiveness of tatkal booking through IRCTC in almost everyday. The website used to be fine and accessible 1month ago. But from last 1month its been seen to be non reachable and non responsive on daily basis. Being a frequent traveller, we are loosing the opportunity to confirm tatkal booking and reserve berth/seat and ultimately change in travel plan which becomes tremendous troublesome.

Dear Sir/Madam It has become impossible for a common man like me to book Tatkal tickets online. I could never book a single Tatkal ticket online (Especially AC tickets) on my last 20 - 25 attempts. I am using a 3G internet connection. So I am sure that it is not happening due to slow bandwidth. The following things happen when I try to book a tatkal ticket online at 10 am. 1) The Login Captcha becomes more tough from 10 am to 11 am. 2) It takes about 3 - 5 minutes to load a new page. Sometimes it just kicks me out instead of loading a new page. 3) The sites becomes unreachable when I opt for Tatkal. It becomes reachable the next moment when I opt for Regular Ticket (Not Tatkal). This is just ridiculous. 4) E-wallet is not allowed just when it is mostly needed. I cannot use E-wallet from 10 am to 11 am. Due to this, I have to leave the IRCTC website for final payment (I don't have a credit card) and after payment it does not return to IRCTC site most of the time. Consequently, I have to wait a week or more for the refund in spite of not being able to book a ticket.

It's very awful to say that the experience during Tatkal reservation was very poor. Today I had been trying to get a Tatkal booking but all the time I was getting a message "The site is currently unreachable. Please try after sometime.". Is corruption started in IRCTC as well? Attached screen shot is taken on the 3rd attempt!!

in my sbi bank a/c statement i found 11.25 rs gt deducted just after the day i booked my tickt from irctc though i am nt confirmed what is the reason behind deduction .one of the expert telling its from irctc...bt why??? DEBIT ICJ[protected]IG0ABRTTN6Commission of IG0AB 11.25

Sir, i bring to your notice that money is debited from my IOB account by IRCTC for the following transactions without my concern. please PROVIDE THE DDETAILS 29.05.2015 IRCTC-VID[protected] RS 57.01 25.05.2015 IRCTC-VID[protected] RS.46.81 25.05.2015 IRCTC-VID[protected] RS.76.79

I am in train now and train is like hell it is full like general coach even general coach is nt like tht i never seen. I totaly waste my money for a reservation if i am getting same stuff and same pain here so why i m taking reservation..??? Is there any rule and tt that can mange everything...??? Please do something pleasee

I booked the below attached ticket and it was in waiting list 6. I was not aware that if the ticket is in waiting list i am not allowed to travel in Jan Shatabdi. Than this lady Ticket Checker named "Satya Sethi" came and asked me for my ticket i showed her that in mobile phone. After that she was so rude to me and abused me instead of explaining me the policy in a polite manner and told me to get out of the train in a threatening tone and said otherwise she will cops. I asked her that at least be polite am i frequent traveler however i was not aware about the policy of jan shatabdi. than i changed my train in Karnal. I explained that lady that i have already paid money for that ticket also and there is no refund given back to me from Railways. But she didn't listen to me at all. Is this the right way to talk to the regular customers of Indian Railways ? I am very disappointed from the services received today and didn't receive my money back also. This lady ticket checker even don't know how to speak with customers and behaved in an illiterate way. I am shocked what kind of staff is been appointed by Indian Railways. I accepted that policy but i asked her that please be polite and do not insult but she never stopped. However this is not the right way to speak to the customers. I am sure for one thing that if Indian Railways will not take corrective actions against this complaint i will never travel again in Indian Railways. If Indian Railways really takes care of their customers than please advise.

i cancelled 3 tickets on 12/05 but only got refund amount of one ticket. rest two ticket refund amount is showing refunded in icici account but i had paid all my tickets through my sbi account. refund id -[protected] and [protected]. please refund the amount properly as soon as possible. my id-UDITNRAWAT