| Address: New Delhi, Delhi |
Dear Manager -Reservation Desk,
I am still awaiting the refund for the ticket .
Nearly 9 months are going to be over but still there is no response except stories.
Kindly confirm reply IMMEDIATELY or the matter would be reported to Higher Authorities/
Consumer cell for refund of same.
You have the entire trail of mail reminders and assurances given by you about refund.
Awaiting your reply/refund .
Regds
DC Joshi
COPY OF FIRST MAIL SENT IS ATTACHED FOR REFERENCE
On Fri, Sep 26, 2014 at 1:11 PM, D C JOSHI <dc.[protected]@shrirampistons.com> wrote:
Dear Manager -Reservation Desk,
This has reference to the air ticket booked thru your site -IRCTC for my Daughter Harshita Joshi .
This ticket was for sector -LUCKNOW - DELHI -KOLKATTA thru JETCONNECT dated 29th Aug 2014.
The ticket no is[protected] PNR No. QWNQEI [ Scan copy ADDED for ref ]
However since the flight was very late the ticked had to be cancelled partly for LUCKNOW - DELHI sector and the JETCONNECT issued the refund receipt for cancellation + Boarding pass for DEL-KOL sector.
Subsequently this led to further delay and JET Connecting flight for DELHI -KOLKATTA sector also left / was missed . However the AIR INDIA Commander issued necessary instructions and the ticket was switched over from JET to AIR INDIA without any problem on surrendering the same .
JETCONNECT REFUND CLAIM LETTER SHOWN [ COPY ALSO ADDED ]
It is nearly a month has passed and the AIR TICKET REFUND is still held up / awaited .
On calling JET CONNECT they advised to contact IRCTC. And IRCTC call center is not responding to same .
Kindly confirm refund details on to my Bank Account at the earliest.
Thanking in advance
DC Joshi
Contact - [protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Even the promise of resolution in 24 hours seems a farce .
The copy of mail attached :-
[protected][protected][protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: "D C JOSHI" <dc.[protected]@Shrirampistons.com>
Date: [protected]:32
Subject: Re: Fw: REFUND OF IRCTC BOOKED AIR TICKET
Dear Mr Joshi,
Greetings from IRCTC!!!
We acknowledge the receipt of your email and would like to inform
you that we have forwarded your request to our concerned department
and would like to inform you that kindly wait.
Looking forward for your co-operation.
For Any Further Assistance contact us on our Toll free no.[protected]
along with transaction id.
Thank you.
Regards,
Neha
Air Ticketing Executive
IRCTC
[protected][protected][protected][protected][protected][protected]
On Tue, May 5, 2015 1:30 pm, D C JOSHI wrote:
> Dear Manager -Reservation Desk,
>
>
> I am still awaiting the refund for the ticket .
>
>
> Nearly 9 months are going to be over but still there is no response
> except stories.
>
> Kindly confirm reply IMMEDIATELY or the matter would be reported to
> Higher
> Authorities/
>
>
> Consumer cell for refund of same.
>
>
> You have the entire trail of mail reminders and assurances given by
> you about refund.
>
> Awaiting your reply/refund .
>
>
> Regds
>
>
> DC Joshi
[protected][protected][protected][protected][protected]----
>
> On Fri, Sep 26, 2014 at 1:11 PM, D C JOSHI
> <dc.[protected]@shrirampistons.com>
> wrote:
> Dear Manager -Reservation Desk,
>
>
> This has reference to the air ticket booked thru your site -IRCTC
> for my Daughter Harshita Joshi .
>
>
> This ticket was for sector -LUCKNOW - DELHI -KOLKATTA thru
> JETCONNECT
> dated 29th Aug 2014.
>
> The ticket no is[protected] PNR No. QWNQEI [ Scan copy given
> below for ref ]
>
>
>
> However since the flight was very late the ticked had to be
> cancelled partly for LUCKNOW - DELHI
>
> sector and the JETCONNECT issued the refund receipt for
> cancellation + Boarding pass for DEL-KOL sector.
>
>
> Subsequently this led to further delay and JET Connecting flight
> for DELHI -KOLKATTA sector also
>
>> left / was missed . However the AIR INDIA Commander issued
> necessary instructions and the ticket was
>
> switched over from JET to AIR INDIA without any problem on
> surrendering the same .
>
> JETCONNECT REFUND CLAIM LETTER SHOWN [ COPY ALSO ATTACHED BELOW ]
>>
> It is nearly a month has passed and the AIR TICKET REFUND is still
> held up / awaited .
>
>
> On calling JET CONNECT they advised to contact IRCTC. And IRCTC
> call center is not responding to same .
>
> Kindly confirm refund details on to my Bank Account at the
> earliest.
>
> Thanking in advance
>> DC Joshi