Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have book a ticket today from kota to jaipur with PNR [protected] under Tatkal. and it was confirmed ticket suddenly at the time of checking of ticket by mistake it was clicked on cancel ticket and ticket was canceld with status of Cancel on ticket. and i have received a mail the ticket is cancelled but there is no amount will be refund to you. sir, there is no cross verification method apply in cancel ticket process it was just an accedent please help me out and refund the amount after deduction of the Tatkal Charges that is 300 Rs/- and other service charges. and there must be a cross verfication method must be applied at the time of cancellation through mobile or etc.

Regd Refund of TDR Tkt 1st mail sent on 23rd march, 2015 Inbox x Vinod tandon <[protected]@gmail.com> Mar 24 to care, etickets Dear Sir I have Booked the Ticket of My Son in Law and My Daughter from my email ID Vide PNR No [protected]Vide Transaction ID [protected] Against Train No 16613 Journey Dt was[protected] . At That time one tkt was confirmed and 2nd Tkt was not confirmed in same day they cancelled the Journey. At Same time i have filled the TDR as par your systems on same day and same time means[protected] arround 11-00 AM before the Train Reached in Surat after that i have not Recd the Refund . Pls arrange the refund voucher as soon as earliest. thnks [protected]@irctc.co.in Mar 24 ANSWER RECEIVED ON 24TH MARCH to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Regd Refund of TDR Tkt" Thank you, [protected]@irctc.co.in [protected]@irctc.co.in Mar 24 to me Dear Customer, As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. You can check the status of your TDR claim online at IRCTC website using your login account. In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to [protected]@irctc.co.in. We hope from the next time you will follow the same. Thanks & Regards Neeti Poddar Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in [#1135735] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ Vinod tandon <[protected]@gmail.com> Mar 24 to care, etickets Dear C/Care Team, Please kindly refer the below mail & refund the amount. Regards, Vinod Tandon. [protected]@irctc.co.in Mar 24 to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: [Fwd: Regd Refund of TDR Tkt]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1136128]. Please include ticket ID: [IRCTC #1136128] [protected]@irctc.co.in Mar 24 to me Dear Customer, Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. Thanks & Regards Pankaj Rishi Executive, Customer Care [protected]@irctc.co.in Ph:[protected][#1135726] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Regd Refund of TDR Tkt From: [protected]@gmail.com Date:[protected]:42:17+05:30 To: [protected]@irctc.co.in, [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Vinod tandon Dear Sir Recd your mail on[protected] regd TDR Refund till to day i have not ... Mar 30 [protected]@irctc.co.in Mar 30 to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: Regd Refund of TDR Tkt" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1162808]. Please include ticket ID: [IRCTC #1162808] [protected]@irctc.co.in Mar 30 to me Dear Customer, Please note that we have received your mail and your refund will be processed through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules . Once the refund is received from the railways the amount will be credited to your account.Please co-operate with us. Thanks & Regards Pankaj Chauhan Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1162808] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- More 1 of 340 Regd Refund Assigned Tkt # 1196317/ Txn ID [protected] Inbox x Vinod tandon <[protected]@gmail.com> Apr 14 (1 day ago) to care Dear Sir What is the status of above mention assigned tkt refund . Pls help me to whom i can contact him or write mail another deptt pls provide the email id so that i can contact to him and received the refund . thnks [protected]@irctc.co.in Apr 14 (1 day ago) to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Regd Refund Assigned Tkt # 1196317/ Txn ID [protected]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1242819]. Please include ticket ID: [IRCTC #1242819] in the subject line of all future correspondence about this issue. Thank you, [protected]@irctc.co.in [protected]@irctc.co.in Apr 14 (1 day ago) Loading... Vinod tandon <[protected]@gmail.com> 9:27 AM (6 hours ago) DATE:- 15 APRIL, 2015 to care Dear Madam /Sir Pls note down the following details which you required. 1 PNR NO [protected] 2 Used ID vinutandon 3 Date of Booking[protected] 4 Date of Journey[protected] Before journy i have cancelled the both tkt But one tkt was confirmed but 2nd was not confirmed But you have to pay full of amt which tkt was not confirmed immediate, and another one you checked your record . 5 Txn ID No [protected] 6 Assigned tkt ID # 1196317 Pls note i am sending to many mails to your dept but till now they all are playing with me, pls make refund as soon as earliest. thnks [protected]@irctc.co.in 9:33 AM (6 hours ago) to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: Regd Refund Assigned Tkt # 1196317/ Txn ID [protected]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1247344]. Please include ticket ID: [IRCTC #1247344] [protected]@irctc.co.in 11:50 AM (4 hours ago) to me Dear Customer, TDR has been filed against Pnr No. [protected]. As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. You can check the status of your TDR claim online at IRCTC website using your login account. Thanks & Regards Neema Bhardwaj Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1247344] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. _________________________________________________________________

its very awkward to say that train no -12968 chennai jaipur express is very worse in every thing .. it has poor maintainence and the very important thing about this train is that they train has nemours numbers of beggers visiting in every 10 to 15 minutes ... it is making travelling very wrost than ever ... its like they train has more of slum people... so please take some immediate steps on this ...

Dear Sir, I booked a ticket for two persons with PNR No.- [protected], from Kanpur to Anand Vihar by Train No.- 13131, Date of Journey was 14.03.2015, Class - 3AC. The train was scheduled to depart 23.15 hrs. From Kanpur, but the train got delayed by more than 4 hrs. Ultimately I filed for TDR on 15.03.2015 at 04.13.03 hrs. Registration No. CNR190315W83710, which has been repudiated with reason "TDR NOT FILED WITHIN ACTUAL DEPARTURE OF TRAIN" Vide cancellation ID No.-[protected]. When we had not traveled on above mentioned ticket due to delay of train for more than 4 hours and filed TDR before actual departure of train, IRCTC should refund my money in full. Keeping in view of above facts we request you to kindly do the needful and please help me to get my refund. Thanking you Sincerely yours Sanjay Kumar Srivastava 15/3, Semal Road, Shipra Suncity, Indirapuram, Ghaziabad - 201014, Mobile: [protected], e-mail: sanjayk.[protected]@yahoo.co.in

Dear sir/madam.. I was booking my train ticket from my irctc account but unfortunately it was unsuccessful transaction.I could not book my ticket but amount was deducted from my account.Below are the details.. Thank you for using your SBI Debit Card 519XXX4666 for a purchase worth Rs648.72 on POS 2001 at IRCTC txn#[protected]. And it was scheduled at 18:42 pm on April 11, 2015. So till now I did not receive my deducted amount. So please refund my amount.

Sir, I was booked Train Ticket from Chennai Central to Palakkad for the date of 11th June-2015 (two time) As such, the amount was deducted from account SBI A/C No. [protected] Transaction No.[protected] and another Transaction No.[protected]. The amount Rs: 252. 47 each (Total 504. 94 (Five hundred four and ninety four paise) was deducted from my above mentioned account. But no ticket was received. Therefore kindly look into the matter, and take appropriate action to refund my amount to the above account please.

Dear info Irctc Team, There is my train release every state in this month for premier train why are not providing only bihar location any premier train.I am try to book railway ticket so many days but every day something getting issue i am facing this problem i have argent need railway ticket but unable to book.

i have filed TDR on 30 MAR 2015, to cancel Ticket of train no 01656 pune sup SPL. i have not doen journey by that train . Still my TDR was rejected . WHy it was rejected i need reason . The reason which you are giving that chart was prepared and person is travelled is not true . i have done journey on that day by another train from khandwa to pune by, train no 12150 / PNBE PUNE EXP on 30 mar 2015 . how could you reject my TDR . That means that the TC has alloted my seat to somebody else and he has said that person has travelled . this is not Right . if my amount is not refunded, that means i have to take some action . it is not matter of only amount . but this is UNFARE practice of collecting amount .

SIR, BEFORE 01 APR 2015, THE RESPONSE OF IRCTC SERVER DURING TATKAL HOURS (1000 HRS) WAS VERY GOOD. BUT AFTER 01 APR 2015, THE SPEED OF IRCTC SERVER DURING TATKAL HOURS (1000 HRS) IS NOT GOOD. PLEASE LOOK INTO THE MATTER SO THAT WE CAN AVAIL IRCTC TICKETING FACILITY FOR TATKAL TICKETS ALSO.

This is to inform you that water manufactured exclusively for railways is available at bus stands.. Today i bought a water bottle priced at Rs15 written eith "only for railways" from Patiala bus stand... Kindly look into this matter as this is unethical way oand against the law...

Sir, I am Pankaj Kumar yadav have a SBI account No- [protected] (branc- golbazar, muraligang, Dist- Madheapura, State- Bihar PIN-852122). On dated 12 Apr 2015 some one missuse my credit card and booked a E-Ticket with Rs- 4146.00 which IRCTC booked Registration number is POS-[protected] and then after Rs 408.72 on same date deduct from my accoumt. Then Rs-1178.72 and Rs-203.72 on dated 12 Apr 2015. The same complain i booked by costmer care tele No[protected]. They advise me to booked a complain through IRCRT. Pl give the detail of passenger by mail to me. Mail Id- [protected]@gmail.com. Treat matter most urgent.. Thanking you for anticiption

I was travelling with 12034/NDLS CNB SHATABDI on 01 Jan2015 with my 3yr old daughter but the same was delayed by 09 hrs. As train was late for more then three hrs, I filed the tdr requesting the refund on 02Jan. The refund has not been processed yet. The reason given to me is that I should have filed the tdr before actual dep time of the train. Firstly, I can not file tdr before actual dep time of the train. Secondly, as per terms n conditions mentioned on Irctc which says refund can be claimed up to 72hrs of dep. Incase of delay, we can claim full refund. Rules are same for window, i-ticket and e-ticket. I reached the station an hr before as per actual dep time of train with my daughter. I was roaming around gzb station with my daughter and luggage. There's no cloak room. At the station announcement was done at last moment. It was impossible for me to cancel ticket from the station. I have gone through so much with no fault of mine. Now railway is telling me that I have claimed refund at wrong time. Pls help me in getting my money TDR Transactions Details Transaction ID: [protected] Train No./ Name: 12034/NDLS CNB SHT PNR Number: [protected] Date of Journey: 01-Jan-2015 Date Of Boarding: 01-Jan-2015 Date of Booking: 17-Dec-2014 From: GHAZIABAD (GZB) To: KANPUR CENTRAL (CNB) Boarding At: GHAZIABAD (GZB) Resv Upto: KANPUR CENTRAL (CNB) Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 720.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ANAMIKA 32 Female CNF C2 42 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Jan-2015 14:54:26 HRS TDR Status: CR Registered ID: [protected] TDR Zone: NORTH CENTRAL RAILWAY (NC)

Today while booking online ticket under tatkal quota, I have to Logout more than 5 times, just because IRCTC site is showing below error while clicing on the "CLASS" - "UNABLE TO PERFORM TRANSACTOIN. PLEASE TRY LATER". One of the worst site i have encountered. What is the use of TATKAL booking if such problems are faced during booking of the tickets. The matter to be take up seriously.

Hello Sir, Jharkhand express(12874/12873) has 100% delayed status (5to8hrs) throughout the year. If the train is never on time then why dont you scrap the train or work to run the train on time. You have promised ache din for railways through better service this year and this how you are providing ache din for passengers.If the train is running slow then why dont you remove EXPRESS name from the train. Please do something so that train runs on time at least Once in a week.

I, R S BISHT had booked two tickets under tatkal vide PNR No.[protected] Train 12280 berth No. C1 66, C1 67 and date of journey was 20.12.2014, CC, NZM-RKM (Nizamudin Railway Station to Raja Ki Mandi (Agra). The Depature time was 7:05. The fare was Rs.1070/-. I have been waiting for refund but till date the amount has not been refunded or credited in my account. I, therefore, request that the money may be refund to me immediately. R S BISHT [protected] E-MAIL - [protected]@gmail.com

I have booked a ticket form sbp to ngp on 04.01.15, My amount got credited but i hav got my ticket confirmation or PNR no:- [protected], transaction id- [protected].Due to emergency work had to cancel the tour but in irctc my account ticket not shown and so i complain this matter to nearest railway station they were told me to complain on line to irctc .I have made no of call to the call center but no one there to pick or answer my call.Only recorded voice asking me to make the choice but no customer service executive picks the phone once i select 9.I have sent email on this giving my Bill no and ref no.But I didnt get any reply. Now i want to refund my money to my account. vicky

Dear sir/Madam, I am a regular passenger, traveling between chennai and Tirupathi . General ticket holding passengers are getting into reservation coaches and creating inconvenience to people who book their seats. The ttr doesn't seem to be concerned with the issue. I request you to look into the issue and do the needful

Hi, I booked a ticket with transaction id [protected], PNR No: [protected] in 12295 / SANGHAMITRA EXP Train departure time is 09:00 AM . Trying to view the status as it is in PQWL status at 06:00 AM. Tried till 07:00 AM and yet it says "CHART NOT PREPARED". IT IS ONLY 2 HOURS REMAIN, SHOULD I TRY TO BOOK ANOTHER TICKET OR WAIT FOR THIS TICKET TILL LAST MOMENT AND ONE MORE THING, IF TICKET GETS CLEARED AT 9:00 AM, WHEN SHOULD I START FROM MY HOME? Indian rail has a good online facility and strict with rules, however why this leniency with the CHART Timing. Now I am in a fix if I go for another day's ticket OR wait for this to get cleared OR even if it gets cleared, I won;t be having any spare time to reach to station. PLUS, this is a bonus, if I call your inquiry number, after ring beeps for a while I get a message, this number is busy.

kindly erase mobile number [protected] by updating with my current mobile number [protected] for getting sms alerts from IRCTC. from: B.L. Kumar, 30-490/1, PB Colony, Tirumalagiri post, Secunderabad-500015. email id: [protected]@yahoo.com mobile number: [protected]

Dear Sir I have already booked prepaid order ( online payment done ) which is supposed to reach me at bhusaval station using irctc e catering services. Delivery boy resisted delivery stating that payment not received and took away my food. Request you to action on this fraud act immediately. Booking order no 4006 Train cst to jbp Seat G6, 13 Thanks &amp; Regards SHIVA Charan [protected]@gmail.com