Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

on 4th of this month I was trying to book a II tier AC ticket from Bagalkot to Yeshwanth pur(Bangalore). An amount of Rs 1742 was deducted from my account(checked from Bank and is reflected in my bank passbook-SBI, Hebbal, Bangalore). The ticket was not booked (due to some error) and amount is not refunded so far till 8th April 2015. How to get it resolved?

Dear Sir / Madam, I have cancelled Tatkal ticket from Gulbarge to Guntakal Train No. 11013/COIMBATORE Exp vide PRN No: [protected] Dated:[protected] due to delay train by 3 Hours 20 min. TDR has been filed on[protected] & same has been attached. More than Four months had been lapsed of filling TDR, still I am not get the any refund from your end. Please confirm the refund status on priority. Train delay by 3.20 Min as Railway enquiry system screen shot & train ticket cancelled (TDR) details is attached for your refernce.

I was booking ticket from sc to rjy for[protected].I booked at 21:41 on 7-4-015.Money was debited from my sbi account to irctc account, but ticket was not booked.The Transaction Ref No is IG00VPZSH8.So, please kindly refund the amount to my sbi account.

Dear Sir/Mam I booked an air ticket vide PNR no.K3JPTY on 2.04.2015 and on the same day i cancelled the ticket. Just after the cancellation i talked to the customer care of Indigo and they informed me that they have refunded the entire amount to IRCTC. But when i contacted IRCTC through mail 0n 02.04.2015 they informed me that it will be refunded in 5 to 6 days but i did not get any credit. When i again contacted IRCTC thrugh Mail on 06.04.2015, they said it will take another 15 days. Its beyond my comprehension that why there is so much delay when u have alreday got the money from Airlines. Moreover i think the customer care are extending the time without looking at the problem and not adhere the guidelines. Hence pls furnish me the refund policy of the IRCTC and advise me the status of the refund. Regards Sanket Sharma [protected]

Hi Team, Very much disappointed to write this mail and waste of my time too. The below tickets ([protected] & [protected]) booked on 3rd Feb 2015. Due to plan change I have cancelled the tickets. 1st partial for one person and second time for other two people, which means complete ticket is cancelled. The booking amount paid Rs.2242.48. Find the transaction details from bank statement. 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFDML7 TRANSFER T 1, 121.24 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFEZS6 TRANSFER T 1, 121.24 After deduction of Charges Re-fund amount should be Rs.1950 which was credited to account correctly on 12th Feb 2015. Find the transaction details from bank statement. 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFEZS6-- [protected] [protected]IX[protected].00 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFDML7-- [protected] [protected]IX[protected], 020.00 Now the concern is on 20th March 2015 there was sudden deduction of Rs.1300 from account. When I checked with bank it is confirmed that Re-Fund amount taken back by IRCTC. Find the transaction details from bank statement. 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 It is not the excess amount Re-funded it is correct amount re-funded to my account. Check and re-fund the amount Rs.1300 (620 +680) to my account as soon possible. Attached IRCTC transaction details for reference. Do reach me over my mobile ([protected]) if you require any further details. After the above complaint have sent 16 mails to IRCTC till amount not created. 24th March got a reply "Kindly note that we have given credit instructions to payment gateway against the PNR NOs [protected]/ [protected] . It will reflect in your account at the earliest." to the complaint ID :- 1134892. After this no update from IRCTC and though after the multiple reminders only get auto reply. Today i reached to customer care[protected] the Customer Care Executive again she is asked to write mail and wait. She was not ready to help too and no basic courtesy too. Kindly help me. Gilbert D'Souza [protected]

My user ID 'svsbsnl' is reset ed password recently. After done the process system i am working get problem. From that movement user not opening. even i tried the forget pass ward also no use. So I am requesting you please rectify the problem and make me facilitate to use the user id . Thanking you sir expecting early reply s v sankar cell no -[protected] [protected]@yahoo.co.uk

DEAR SIR/MADAM MY NAME IS DASARATHA RAO I BOOKED TATKAL TICKET TODAY DATE WAITING LIST OF 35. I GO THROGH YOUR TERMS AND CONDITION CHAR SHOULD PREPARE BEFORE TRAIN DEP 3 TO 4 HOURS BEFORE. I WAITED UP 1.15 BY NET STILL WAITING LIST IS 23. I CANCEL TRIP TO SHIRDI AFTER I RECEIVED MES FROM IRCTC IT SAY YOUR TICKET IS CONFIRM. I AM STAYING VALPAI GOA IF IWANT TO GO VASCO BY BUS IT WILL TAKE 2ND HALF HOUR. MY TRAIN IS 3PM IT IS NOT POSSIBLE TO REACH TO VASCO RAILWAY STATION. SO I AM REQUESTING PLEASE REFUND MY AMOUT OF (602.00Rs SIX HUNDRED TWO ONLY) .ONCE AGAIN I AM RERQUESTING PLEASE REFUND MY AMOUT. THANKS AND REGARDS DASARATHA RAO [protected] MOBI NO [protected]@yahoo.com

April 1st I booked my Thakkal Ticket.But i cant get it.amount detected in my account.please consider this mail.plaese refund my amount is 1, 383.71. ;BIL/[protected]/T Chg Rs10 ST Rs1.24/[protected]. my email id : [protected]@ymail.com my user id :mkarthik25

I BOOK A TICKET UNDER TATKAL SKIM IN RAJDHANI EXPRESS MY TICKET WAS GONE ON WAITING OF 11 THEN I CANCEL THE TICKET MY CANCELLATION ID IS [protected] THEN AFTE TWO DAY I CHECK MY ACCOUNT I GOT NO ANY REFUN MONEY PLEASE GIVE MY REFUND MONEY

The Transaction bearing the transaction ID [protected], was for reservation of 2 Seats from Mangalore to Bangalore. But due to non - availability of Seats of the Preferred Berth, the seats where not reserved. It says, the payments has been settled, how ever I have not received the same in my Bank A/C so far.

Iam traveling in 12697, chennai - Trivandrum sup fast exp in B1/ 41. Yesterday I had boarded from Podanur. That time I had asked the attender to change the pillow cover . He had taken the pillow with him and brought back the same without any change. When I asked him, he had shouted on me that he can't buy new pillow for me from Erode .After making a complaint to theTTE only he had changed it. From the mid-night onwards he is switching on the lights of each compartment and making everyone wake up without any reason at each and every half an hour.At 0530 he had switched on the lights of whole compartment and collecting the bedsheets and pillows and was telling that it is rule to switch on the lights at Kazhakkootam but at the same time the trian has just left kollam jn.

When i have been travelling in the train of the Dakshin express that i have been faced a lot of problem 1)Can i know that is the reservation train or passenger train.Because that Even we have the reservation also we have the no place to site or to sleep. 2)The passenger who do not have the ticket also they have been made the journey in this train and there have been site in the reservation site with demand 3)T.C is also not cheeking the...

I HAVE BOOKED THE AIR TKT FOR THE JOURNEY FROM DHARMSHALA TO DELHI ON 27TH DEC FOR FOUR PERSONS. ON 22ND DEC THE AIR INDIA CANCELLED MY TKT PNR Z8CK5 ALLOWING FULL REFUND DUE TO OPERATIONAL REASONS. BUT IRCTC HAVE DEDUCTED RS 250+ 1055 AS CANCELLATION FEE WHICH IS NOT IN ORDER AS AIR INDIA BOOKING OFFICE HAS CONFIRMED ABT FULL REFUND. AT LEAST 10 MAILS HAVE BEEN SENT TO IRCTC BUT EVEN AFTER 3 MONTHS THE BALANCE AMT OF 5000 ODD RUPEES HAS NOT BEEN REFUNDED TO ME.

On 01/04/2015, I tried for ticket booking for the journey from Bandel to Raxoul through Mithila Exp (3A). But I could not success to book my ticket though the payment was made on that time for twice (1) on 01/04/2015 at 08.06 am for Rs. 1046.19 ( Transaction no.[protected] & (2) on 01/04/2015 at 08.28 am for Rs. 1046.19( Transaction no.[protected]. The refund also has not been made till date (05/04/2015). Please refund my hard money without further delay.

The Transaction ID - [protected] Date of booking : 04.04.2015 Amount : Rs.1147.47 Type ; Takal booking The payment from my Internet banking was successful and the amount was deducted but my ticket not booked then I once again booked my ticket . Kindly refund my amount Rs.1147.47 to my account

hi, Dear sir, i booked to online railway reservation from nisha jain & bhoomi jain to haldia city but we r not got any reservation details like PNR no, SMS, Email confirmation, not taken any print out hence amount Rs. 782 deducted from axis bank net banking. our transaction details below mentioned 04-Apr[protected]Apr-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected] TRANSFER TO [protected] MINISTRY OF RAILWAYS E 782.00 kindly confirmed the status of if booked or not booked, if booked kindly confirm the PNR no to [protected]

Sir, I have tried several times to book ticket through your website with my valid user id'satyabhr'.I have entered correct station code of both source and destination code but I always get a message 'enter valid station code.This is really very embarrassing.pl help me as quick as possible.This is very urgent. Thanking you, S.P. Behera cell:[protected] e mail:spbprakash.[protected]@gmail.com

hi, Dear sir, i booked to online railway reservation from Koppal (KBL) to Bangalore city but we r not got any reservation details like PNR no, SMS, Email confirmation, not taken any print out hence amount Rs. 282 deducted from SBI net banking. our transaction details below mentioned 04-Apr[protected]Apr-2015) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG00VFUIB4 TRANSFER TO [protected] MINISTRY OF RAILWAYS E 282.47 kindly confirmed the status of if booked or not booked, if booked kindly confirm the PNR no to [protected]

Due to over sight third ticket was booked between 8 am to 10 am on 1/4/15, amount is also deducted of rs .2913=70 from my account of HDFC Bank Bhusawal. vide Ref No[protected][protected] Indian Railway), pl do the needful for refund of amount of rs. 2913= 70 ps prakash atmaram nagdev [protected]

I have booked Ticked on 1st of April '2015 from Jabalpur to Pune IInd A/c twice but both the time Amount Rs. 3119.94 was debited from my A/c but Ticket was not generated in computer. You are requested to refund Rs. 6239.88/- as early as possible.