Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Madam/Sir I had filed a case for TDR process on 6 August 2012 whose PNR Number [protected]. They replied on 24 September 2012 that: - "As per chart, passenger has travelled". But actually I was on another train on the same day whose PNR number [protected]. So it is not possible that one person travel on two trains on the same day. I mailed the same detail that I was in another train. After that they replied:-Now we have sent letter to CR Railway on 23-October-2012 stating that ‘Passenger Not Travelled.', so please reopen the case. Now, after processing of 3 Year they replied that: - we regret to inform you that refund is not admissible. So please help me and also make the railway system corrupt free. This is not only happened with me, but this type of case always happen normally, that after filling of TDR very lucky one will get their money refund back and in most of the case they said that passenger has travelled. In my case I am proving that it is impossible. So please help me in making the system corrupt free. Thanks and Redgards Ashwani Kumar [protected]

I BOOKID TITCKED 1 APRIL BGS TO JMP BUT PYMENT FAILED THREE TIMES TR ID [protected], [protected]AND [protected] TOTAL PYMENT 5121.00 IRCTC REFUND DATE 09/04/2015 TR ID [protected], [protected]AND [protected] REFUNDED TO MY PNB ACCOUNT BUT NOT INCOMING PYMENT MY PNB ACCOUNT 13/04/2015 PLEASE SEND MY PYMENT REGARD PRINCE KUMAR [protected]@gmail.com +91 [protected]...

I BOOKID TITCKED 1 APRIL MBI TO DLI BUT PYMENT FAILED TR ID [protected] PYMENT 2429.94 IRCTC REFUND DATE 09/04/2015 TR ID [protected] REFUNDED TO PNB BUT NOT INCOMING PYMENT PNB MY ACCOUNT 13/04/2015 PLEASE SEND MY PYMENT REGARD GULSHAN KUMAR [protected]@gmail.com +91 [protected]

Dear sir, This is very regret full movement for me that i am complaining first time against the IRCTC. I had booked ticket from IRCTC online PNR no.-[protected], [protected] . Mentioned train had missed on station mathura jnc. due to train with number 14318 arrived late to mathura junction. I had already inform to IRCTS by Post with proof of station master and as per the rule of Railway but they did not respond any more for refunding amount. Kindly resove the problem for regarding issue.Do need full. Your sincerely Ramesh D patel

Sirs/Madams, I 've been trying to book online train ticket through IRCTC for my journey on 5th Aug 2015 from Madgaon(MAO) to Shoranur(SRR) by Train no 12432-New Delhi to Trivandrum Rajdhani Express.But I could not book the same.When ever I attempt, I get the notification "NA" in the availability column for all the classes.But I 've been able to book ticket for my onward journey from Shoranur to Madgaon by Train no 12431-Trivandrum to New Delhi, Rajdhani Express succrssfully.This difficulty I 've been facing since 1 April 201.Infact when I tried before 1 April for the purpose of knowing the no of seats available, the table was showing the seat availability position against various classes.But quite puzzlingly it does n't show up the same since 1 April when really need to book my ticket.Pl let me know what's to be done for successful booking of ticket for my above journey by Rajdhani Express(12432) from Madgaon to Shoranur on 5Aug. Tks nd rgds, Dr.K.Ramachandralu.

Dear Sir/ Madam, Kindly see the bellow mail for TDR PROCESS, I WAS FILE TDR ON 4TH March but till date i haven't received payment for the same. The train was delayed by 14th Hour at that day & i was not travailed on train..!! I am surprised with the delayed on payment form IRCTC. If this is the situation then i have to bound to file a case in consumer forum also. Kindly reply on urgent basis --- Thanks and regards, SAURABH SRIVASTAVA [protected] From: [protected]@irctc.co.in Sent: Wed, 04 Mar 2015 17:21:59 To: [protected]@rediffmail.com Subject: TDR Process *Dear Customer, * We wish to inform that your request for refund against PNR Number *[protected]* for reason *"Train Late More Than Three Hours and Passenger Not Travelled."*, has been received and the Reference No for this is :*[protected]* The case is being forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf. However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. IRCTC will be reverting shortly with particulars about the Railways that is handling your TDR case based on EDR status. The EDR refund process normally takes 7days. You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History. In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back. For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in This is an Auto generated mail. Please do not reply. -- *With regards, Customer Care, IRCTC, [protected]@irctc.co.in*

Sir, I have booked on 11th April 2015 Eticket for Pune to Kalyan by train no 11010 date of journey is 27th April 2015.In booking form I clearly demand for WINDOW SEAT though the ticket came CNF/D2/53/NC.PNR No-[protected], that means no window seat allowted. You requested to see the matter.

While booking online ticket, I'm facing problem, Aadhar card number is optional but system is not accepting any other ID TYPE number as PAN card or DL number. Plz look over this issue. im not able to book ticket due to this. Rahul Yadav [protected]

Published on Nov 3, 2014 AUTOFILL WITH AUTO PAYMENT WITH SBI NET BANKING FOR this setup mail me at "[protected]@gmail.com" SHOW MORE ALL COMMENTS (9) Share your thoughts Top comments Ranveer Kumar 3 days ago for tatkal software call me [protected] Reply · MD ALAM 1 month ago Fraud is going on be alert ...dont buy any software through by published sites Reply · Tarun kumar Patra 2 months ago CSC Garhbeta-III Block Dev. Office just now joint Reply · TATKALTKT COM 2 weeks ago http://www.tatkaltkt.com/ NOW BOOK GUARANTEED TATKAL TICKET IN JUST SECOND 15-30 CNF PNR CALL @ [protected] FOR DEMO OR FULL VERSION OF ORIGINAL TSYSTEM IN JUST 2000-2PNR, 2500 4PNR, 3000 6PNR CALLING TIME 7AM TO 9AM AND 11AM TO 10PM Reply · Rajendra Das 2 months ago plz sent a link for tatkal Reply · VIVEK GUPTA 3 months ago IRCTC fully AUTOMATIC payment PROCESS 100% GENUINE WITH AUTO REFRESH mail - [protected]@gmail.com, call - [protected] Reply · 1 pragnesh s 2 months ago call me [protected] Reply · satish singh 1 week ago NEW LUNCH TATKAL SOFWARE APRIL 2015 10 SEC MAE PNR, CALL ME SOFTWARE LENE K LIYE USE KRO PHIR LO NO [protected], 2 PNR- 2500, 4 PNR 3500, 6 PNR 4000, Reply · TATKAL E Ticket 1 week ago Software bechna ya kharidna koi badi baat nahi, Baat hai support ki aur original chij ki. Jin logo ko sokh hai ki apne bank account ki security ko leak krna we log sok se sasta software le sakte hai bt tb hoga kya log phone uthana hi band kr denge jb aapke a/c se paise gayab honge. MAI AAP SBHI SE REQUEST KRTA HU KI JIN LOGO KO ORIGINAL " T SYSTEM" SABSE FASTEST SOFTWARE LENA HO WO CALL KRE [protected] PE mere pass sab hai black ts fast icon new china blaster or sab sahi rate pe Reply ·

When our Indian railway system will Change. Trains won't come on time. Cleanness won't be their in the trains and railway stations as well. Trains run late with not in minutes, in hours. Example today I am in Krishna express it's running 1 hour late. South Central railway is in profits why can't it introduce trains with new technology like bullet trains. If you introduce trains like bullet trains more people will like to travel in trains. You will get more profits. Other counties are making and running world's fastest trains our people not even thinking about that. Still we are struggling with 90's trains. Please people wakeup Indian government and Indian railways. Suggestion: we see lot of land beside tracks why can't we start planting trees.

Sir my first two booking from berhampur to gandhidham goes unsuccessful on 01 Apr 2015. The details is as fallows Transaction ID: [protected] and [protected] train no 19454 date of journey 06 Jun 2015. Till now I have not received my money back. Please refund back at the earliest.

I booked a AC dormitory bed in two slots 8th may 2015 20:00 hrs to 9th may 2015 20:00 hrs & 9th may 2015 20:00 hrs to 10th may 2015 20:00 hrs in room no 10F on 9th April 2015 through online booking. My transaction is completed successfully through SBI net banking but still not received the receipt and any confirmation receipt from the railway retiring room site and not even money refunded by the payment gateway and bank charges 11.25 rupees as commission for that transaction and now there are no room available at retiring room of Agra Cant for 9th April to 10th April 2015

Sir, I was doing reservation on my IRCTC account for dated 01.04.2015 from Asansol to New Delhi (Transaction ID and Details receipt is attached).I had used Punjab national bank Debit Card for payment, but transaction was cancelled and consequently Rs.7851.18 was debited from PNB Account No-[protected] in the name of Balwinder Singh as got message on mobile as well it is reflected in Pass Book too. I lodged a complaint to PNB customer care help line No-[protected] vide comlaint No-A[protected] dated 11/04/2015 and they too confirmed about the money of Rs 7851.18 was debited from the said account on 01.04.2015. In this regard, I want to know the present status of my money for refund from IRCTC as it is not refunded till date. Therefore, you are requested to refund my money back in my account at earliest. Failed Transactions Details Transaction ID: [protected] Train No./ Name: 12313/SDAH RAJDHANIEXP Date of Booking: 01-Apr-2015 Date of Journey: 15-Jun-2015 Date Of Boarding: 15-Jun-2015 Date of Arrival: 16-Jun-2015 From: ASANSOL JN (ASN) To: NEW DELHI (NDLS) Boarding At: ASANSOL JN (ASN) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Class: THIRD AC (3A) Payment Status: Payment Failed Bank Name: Punjab National Bank Reservation Status: Not Booked Transaction Amount: 7839.94 No. of Adults: 4 No. of Children: 1 Ticket Type: E-Ticket Regards, Balwinder Singh

sir, I booked a e Tatkal ticket [PNR[protected]] to travel from Trivandrum to Kozhikkode on ![protected] inTRain 16347 {3A]. Being not a confirmed ticket, i cancelled the ticket atonce and took another tickect in Train no 16629.After that i got the message that no amount will be refunded..Let me know the reason . Gopakumar.R. mob.[protected].

Train#19225 didn't come to Amritsar station on 29th March and i had booked a ticket with 6 persons(whole family) from Amritsar to Jammu with PNR#[protected], Transaction ID#[protected]. Train was supposed to reach Amritsar station at 1 AM and at last moment i came to know that train has changed her route from Jalandhar. at last i had to arrange a taxi from Amritsar to Jammu. Now IRCTC is saying i can't file TDR as time had expired. upon calling irctc customer care nobody is picking my call. while e-mailing i'm getting negative response from irctc. now, can anybody tell me if i can get justice.

Hi, I tried to book a flight ticket in the name of Jyoti Devi Behrani using my user id on irctc. Flight Details Sunday - 12th April 2015 Air India - AI - 695 From Hyderabad to Mumbai Departs Hyd at 6:20AM, reaches Mumbai at 7:45AM The transaction failed and the money was debited from my account. Could you please advise if I'll get a ticket or if I'll have to book a new ticket?

, i have put several reminders but of no use, still there is no positive reply from your end, kindly tell me where i can appeal to get the refund, shall i file written complaint in court for the refund against Indian Railway.
Harvinder Singh

From: "[protected]@irctc.co.in" <[protected]@irctc.co.in> To: [protected]@yahoo.com Sent: Friday, April 3, 2015 11:42 AM Subject: Re: Fw: Reminder: PNR No.[protected] : LONG PENDING REFUND MORE THEN ONE AND HALF YEAR OLD Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


FIND ATTACHED HEREWITH ONCE AGAIN OF THE PROOF THAT THE TRAIN WAS MORE
THAN 3 HOURS LATE, IT HAS BEEN VERIFIED AND CHECKED BY YOUR TEAM. THE
INSTRUCTIONS HAS BEEN GIVEN FOR THE REFUND.KINDLY REFUND THE AMOUNT IMMEDIATELY WITHOUT ANY MORE DELAYREGARDS Harvinder Singh[protected] my user id 'harkawal75' Harvinder Singh[protected]

I HAVE BOOKED TICKETS ONLINE THROUGH IRCTC WITH FOLLOWING DETAILS. Transaction Details. PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On: 1-8-2014 Class: SL Internet Service Charge: Rs 11.24 Date Of Journey: 05/8/2014 Railway Zone: SER Total: Rs 751.24 Train No: 12809 Ticket Charge: Rs 740.00 From Station: KHARSIA(KHS) Quota: General To Station: HOWRAH JN(HWH) IRCTC Zone: CCM/Refund/SER 14, Strand Road, kolkatta-700001 Ticket Details S# Name Age Sex Coach Seat Res-Status 1 P K AGARWAL 50 Male 0000/ Booked 2 S K AGARWAL 46 Female 0000/ Booked ON JOURNEY DATE 05/08/2014 I COME TO ENQUIRY TO KNOW THE POSITION OF TRAIN THAN I TOLD THAT TRAIN IS RUNNING LATE BY 2 HRS, AGAIN AFTER 2 HRS ON ENQUIRY CONFIRM ME THAT IT WILL COME AROUND AT 11 PM. I COME AT STATION WITH MY WIFE & ALONG WITH LUGGAGE PRIOR TO 11 PM AND SURPRISED TO KNOW THAT NO INFORMATION WHEN THE TRAIN WILL COME. WE WAITED AT STATION UP TO 5 AM NEXT MORNING & FINALLY TOLD TO US THAT TRAIN IS DIVERTED TO OTHER ROUTE FOR HOWRAH AND IT WILL NOT COME TO KHARSIA. WE GOT A CERTIFICATE FOR THIS AND FILED A TDR ON 06/08/14.FOR REFUND. AFTER THIS WE MAILED MANY REMINDER FOR REFUND AND FINALLY I GOT A MAIL FROM TDR THAT OUR REFUND IS REJECTED DUE TO With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BSE130814V10016 and the reason being : 'No Remark in charting '. I ALREADY EXPLAINED THE REASON ABOVE.NOW GIVEING PROBLEM FACED BY US. I AM HEART PATIENT AND OPERATED TWO TIMES. DOCTORS ADVISED ME NOT TO TAKE STRESS AND ADVISE TO TAKE FULL PRECAUTION DURING TRAVEL. MY WIFE ALSO SUFFERING FROM SOME LADIES PROBLEM AND SAME ADVISE FOR HER ALSO. WE SPENT WHOLE NIGHT AT STATION IN HOT WEATHER, MOSQUITO BITING AND NO FAN WORKING ON THE PLATEFORM, A SINGLE TEA SHOP CLOSED AT 11 PM. THAT NIGHT IS NIGHTMARE FOR US. WE SPENT THAT NIGHT SAME AS WE ARE IN JAIL. WE FACED LOTS OF PROBLEM. ON 6TH AUGUST IN KOLKATA WE HAVE TO ATTEND A MOST URGENT FAMILY FUNCTION BUT WE MISSED ALL. WE DID NOT GET CLEAR STATUS OF TRAIN FROM ENQUIRY. ON 6TH AUG 14 AFTER FILING TDR FOR REFUND AND ATTACHED THE CERTIFICATE ALSO BUT TDR TEAM REJECTED OUR REFUND.

I have forgotten password and need to access profile to cancel tickets. Answer to secret question displays prompt "your password cannot be reset". Incorrect answer clearly states "your answer is incorrect" so my answer is correct. Why am I not able to reset my password? What other way is there to access profile / cancel e-ticket? Please help solve this issue within the week as tickets-to-be-cancelled are booked for next week.

TDR was entered on 04.02.2015 vide following details. TDR Filing Date: 04-Feb-2015 00:32:24 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: SOUTH EASTERN RAILWAY (SE) Registration No: CSE100215W25278 Even after lapse of more than two months, I am yet to receive the TDR refund. sandip k sinha Mob: +[protected]