Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam, This is to bring to your kind attention that; again, now since last 2-3 months, we are unable to access the IRCTC website for booking Tatkal tickets. Kindly look into the matter and take strict actions against those who are creating a huge traffic during the TATKAL booking hours. Thanking you, Ajay Verma Director's Office School of Petroleum Management Pandit Deendayal Petroleum University At & Post: Raisan, Dist: Gandhinagar – 382007 (Gujarat) Tel: +[protected], Cell: +[protected] Email: ajay.[protected]@spm.pdpu.ac.in; Web: www.pdpu.ac.in

I was travelling in train no 22830 Shalimar to Bhuj from Bilaspur(C.G.) to katni murwara(KMZ) having PNR NO [protected] dated on 19 April 2015 seat no 66 on S6 coach. The condition coach was very poor and unhygenic it was not cleaned from a long time and there were lots of cockroaches roaming here and there in the coach making their shelters inside passenger's luggage and bags it shows the how Indian Railways is working and how they will fulfill the desire of Prime minister Modi's to make swachh bharat abhiyan succesful. It is requested to take necessary actions against responsible officials, so that same thing should be repeated again anywhere. Neeraj Bannatwala email me at [protected]@gmail.com

Hi, This is in reference to TDR request for refund against PNR Number [protected] for reason "Passenger Not Travelled.", with Reference No :[protected] filed on 31st Jan 2015. I have not received any update so far on the Refund process. Much to my surprise, the TDR history data is not showing this entry (along with so much other data missing like booked history, etc- a concern shared by many users as apparent from so many complaints on comsumercomplaints.in) Except an auto-generated mail after filing of TDR, there has been No update, No notification and on top of that my request goes missing from TDR history. Where did my booked history and TDR request go?. (FYI, I have checked in Old system as well as new Next Gen E-Ticketing system) This is very shameful for nation's largest e-commerce site. Please take a quick action, it has been already 3 months!! Regards, Jasdeep Singh

I would like to compalin about TDR amount not refunded for the ticket I did not travel on. I booked normal ticket for me and my wife from pondicherry to bangalore it was waiting to confirm, later I thought it will not be confirmed and I booked another ticket for both o[censored]s under Tatkal reservation. At the time of chart preparing both tickets got confirmed, then I traveled using Tatkal ticket and filed TDR for normal ticket. Still...

Hi, I have been writing to IRCTC support team ([protected]@irctc.co.in) about not being able to change my password for IRCTC login, since Apr 7th. However, I have not received a satisfactory response. Today, when I emailed them again about my issue, I got an email from [protected]@irctc.co.in with the following content. I am surprised how come IRCTC Support team can ask for my login and password details like this. Please confirm if this request is acceptable. =================================================== Dear Customer, Please send us your request for password reset with user id using the same email-id that you have mentioned in IRCTC profile to check the authenticity of this mail. Thanks & Regards Krishna Das [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1278920] ====================================================== More importantly, I need to be able to change my password. Can you please look into this and help resolve my issue? Thanks, Karthikeyan V

Dear Team, We have file TDR on dated 14.02.2015 for subjected PNR. As update from you it has been repudiate. We have file TDR before 2 or 3 hour to reach train at boarding station. We have not received any refund till date & time. Only one ticket confirmed & rest of five ticketed wait listed, We could not also travel in Second AC Coach. We have not received any update from concern person & not refund any amount till date & time. You are requested to please look into this matter. Thanks Sankatram Bramhawanshi Nagpur Mobile : [protected]

Hi, My PNR number- [protected].. Recently travelled from Visakapatnam to Hyderabad, I have faced lot of problem in the compartment, I have spent 1100 rupees but there is no service for the money spent... blankets not washed.. lot of bed bugs in the berth. Request you to take a severe action against this. Thank you, Kranthi

i had booked two senior citizen class ac chair car tickets for journey by ac chair car on[protected] by train no.22609 vide PNR no[protected]for journey from kasaragod stn. to calicut stn. the TTE on the said train had issued a form of certificate no.072220 dated[protected] as that day the railway failed to provide a ac chair compartment and advised me to get the refund at calicut station. on[protected]i went to calicut station to get the refund.after being in the que for three hrs i was told to get the refund online as i have booked the tickets on line. i have been trying to submit my refund application online but not able to do so inspite of many attempts. Kindly help and advise.

DEAR SIR, YOUR AUTHORISED VENDOR AT SATARA RAILWAY PLATFORM NO. 1 MURTHI DEVI. SELLING LOCAL PACKAGED DRINKING WATER BOTTALE AT PRICE RS. 20 PER BOTTLE. HAVE FIXED RATES ABOUT PACKAGED DRINKING WATER BOTTALE IF YES THEN YOU HAVE TO DO QUALITY CHECK THIS VENDOR SELLING LOCAL BRAND AT HIGH PRICE IF QUALITY CHECKED DONE BY YOU KINDLY GIVE ME REPORT FOR THE SAME BECAUSE LOCAL BRANDS HAVING POOR QUALITY THEN HOW THEY CAN SELL, IF SELLING HOW CAN THEY CHARGE HIGHER KINDLY REVERT BACK ON THE SAME AT THE EARLIEST NOTE :- LOCAL BRAND NAME LACUS

Hi, I have filed TDR on date "05-Apr-2015" and its has been refused saying "Reason for Repudiate TDR: As per chart, passenger has travelled", but i did not had traveled. So I am requesting for providing the proof I had traveled to train. I am directly saying its another example of corrupt Indian railway Employee (T.T.E) who did not shown on chart, passengers has not joined the train, i guess he sold this ticket to some other person or not doing his job correctly (updating the passengers list). TDR Details Transaction ID: [protected] Train No./ Name: 12162/LASHKAR EXPRESS PNR Number: [protected] Date of Journey: 05-Apr-2015 Date Of Boarding: 05-Apr-2015 Date of Booking: 06-Mar-2015 From: NASIK ROAD (NK) To: LOKMANYATILAK T (LTT) Boarding At: NASIK ROAD (NK) Cancellation ID: [protected] I am happy to listen the reason. Thanks; -Amit

Sir, My e mail I'd is [protected]@GMAIL.COM. and my mobile number is [protected]. I have forgotten my password and unble to retrive even afer answering security question. My IRCTC user name iis PAVANMP. Pl reset my password. Regards. Prakash.

Dear Sir / Madam, PNR NO. [protected] WAS BOOKED FOR TWO PASSENGERS DATE OF JOURNEY : 05-MARCH-2015 CLASS : SECOND AC (2A) FROM : INDORE JN (INDB) TO : GWALIOR (GWL) TRAIN NO. : 11125 (IND GWALIOR EXP) STATUS OF PASSENGER -1 WAS CONFIRMED BUT STATUS OF PASSENGER -2 WAS WAIT LISTED EVEN AFTER THE TRAIN DEPARTURE (SNAP SHOT RELATING PNR ATTACHED HEREWITH FOR YOUR EARLY ACTION) BUT TILL TODAY REFUND IS NOT GIVEN TO ME OF THIS WAIT LISTED PASSENGER-2 IT IS REQUESTED TO PLEASE REFUND THE AMOUNT OF WAITLISTED PASSENGER -2

I have booked a reservation on the date of 24-mar-2015. Payment was done but ticket was not booked due to some IRCTC internal issues. I thought money will return back ASAP but still I did not receive any updates from IRCTC. Train No./Name : 12727 / GODAVARI EXP Transaction ID : [protected] Date of Journey : 25-Mar-2015 From: VISHAKAPATNAM (VSKP) To: SECUNDERABAD JN (SC) please revert my amount ASAP. For more details please communicate to my gmail id : sk.[protected]@gmail.com

Hi, This is a question to irctc how can we believe your authorized agent? I trust the agent because he is an authorized agent of railway.I have booked an e-ticket from an irctc authorized agent dt 19/01/2015 for my return journey in feb14th 2015.Due to some unexpected problem I felled to catch the train and informed the agent immediately to cancel the ticket in the same day and time as he has authorized to cancel the ticket .Till date I have not received any amount from him after the cancellation. After our several calls and reminders he has not picked up the phone and we got his personal no from our reliable source and called, finally he picked up the phone when we asked our refund money he is totally ignoring and behave rudely abused and threatened with dire consequences told us not to pay us any amount and challenge to complaint any railway authority and told he don’t care any railway authority as he has paid money and get authority, Unauthorized behavior of these agents. His office is also closed most of the time. Could you please help on this type of cheating done by the agent as soon as possible because this will not only help us but it will help many to protect from this type of cheating people. The license of such agents should be cancelled. Take a strict action against him immediately. I don’t know how many passengers have been suffering like me on daily basis due to appoint of this types of agent .I felt very bad about your authorized agent. It is the wastage of time and money along with the mental and physical harassment as the said procedure would go long and there is no surety of return of my booked ticket money. I would like to request the Indian railway before giving authorization check the agent background, as per our experience this agent is cheater, thief and gundas. Their behavior, dealings are so unprofessional we are totally surprise how Indian railway can appoint such type of person as their authorized agent. I kindly request you to pay your kind attention towards it. This is my horrible and sad experience with your prestigious railway agent.. Please if you could help with this as soon as possible. Hopefully we will get justice from our prestigious Railway organization. I therefore request to you to kindly admit my case and consider it and provide me the required money that to be returned after cancellation of my tickets along with the interest as i felt harassment in this matter. Expecting my claim ASAP. If you want to know any other information apart from this please let me know through the email. Below are the mentioned details regarding the Ticket booked and agent. Details of Ticket: Train no and Name: 18464/Prasanthi Exp Date of booking: 19 Jan 2015:07:10:08PM Date of Journey: 14-Feb-2015 Class: 3A PNR No: [protected] Transaction ID: [protected] No. of passengers: 1 Boarding : Bangalore CY JN (SBC) Cancelled in the month of Feb2015 Name of the passenger: M R Tripathy Total Amount to be refunded: 1647(cancellation charges applicable on this amount) Agent Details: Corporate Name: KANHAS’ COMMUNICATION TOUR & TRAVELS Agent Name: AMEEYA SAHU Email ID: [protected]@rediffmail.com MobileNo: [protected] /[protected] Address: In front of Kunjakanta Temple, Dhenkanal, Dhenkanal, Orissa-759001, India I hope you will help me to get my money back. Thank you. Regards. UNT

SIR A ticket was being booked on 01 Apr 15 at tatkal hours, even though my e ticket booking failed on 01/04/2015 for CPR TO NK journey(06/06/2015) by 11066, payment was debited from my account RS.3226/ ON POS 2002 AT IRCTC TXN #[protected]. A complaint was lodged with the bank but no amount has been cridited in my account till date.The payment was done through debit card.The bank has said that the complain has been raised vide PG[protected] is under progress with the merchant.Till date the complain has not been resolved .Sufficient time has elapsed.Your office is requested to look into the matter and get it resolved at the earliest. VINOD KUMAR MISHRA MOB;[protected] E MAIL;[protected]@GMAIL.COM

Dear Sir I have booked for ticket from Jasidhi to Howrah by Poorva Exp on 23rd November 2014.PNR No.[protected] Transaction ID :[protected] But the train was running about five hours late.I have returned to Kolkata by another train.After returning I have filed TDR. Reference No: [protected].dt 23.11.2014 But still I am not getting back any amount only communication from IRCTC 'We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly'. Tks lot Biswajit Majumder [protected]

I have book a ticket today from kota to jaipur with PNR [protected] under Tatkal. and it was confirmed ticket suddenly at the time of checking of ticket by mistake it was clicked on cancel ticket and ticket was canceld with status of Cancel on ticket. and i have received a mail the ticket is cancelled but there is no amount will be refund to you. sir, there is no cross verification method apply in cancel ticket process it was just an accedent please help me out and refund the amount after deduction of the Tatkal Charges that is 300 Rs/- and other service charges. and there must be a cross verfication method must be applied at the time of cancellation through mobile or etc.

Regd Refund of TDR Tkt 1st mail sent on 23rd march, 2015 Inbox x Vinod tandon <[protected]@gmail.com> Mar 24 to care, etickets Dear Sir I have Booked the Ticket of My Son in Law and My Daughter from my email ID Vide PNR No [protected]Vide Transaction ID [protected] Against Train No 16613 Journey Dt was[protected] . At That time one tkt was confirmed and 2nd Tkt was not confirmed in same day they cancelled the Journey. At Same time i have filled the TDR as par your systems on same day and same time means[protected] arround 11-00 AM before the Train Reached in Surat after that i have not Recd the Refund . Pls arrange the refund voucher as soon as earliest. thnks [protected]@irctc.co.in Mar 24 ANSWER RECEIVED ON 24TH MARCH to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Regd Refund of TDR Tkt" Thank you, [protected]@irctc.co.in [protected]@irctc.co.in Mar 24 to me Dear Customer, As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. You can check the status of your TDR claim online at IRCTC website using your login account. In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to [protected]@irctc.co.in. We hope from the next time you will follow the same. Thanks & Regards Neeti Poddar Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in [#1135735] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ Vinod tandon <[protected]@gmail.com> Mar 24 to care, etickets Dear C/Care Team, Please kindly refer the below mail & refund the amount. Regards, Vinod Tandon. [protected]@irctc.co.in Mar 24 to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: [Fwd: Regd Refund of TDR Tkt]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1136128]. Please include ticket ID: [IRCTC #1136128] [protected]@irctc.co.in Mar 24 to me Dear Customer, Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. Thanks & Regards Pankaj Rishi Executive, Customer Care [protected]@irctc.co.in Ph:[protected][#1135726] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Regd Refund of TDR Tkt From: [protected]@gmail.com Date:[protected]:42:17+05:30 To: [protected]@irctc.co.in, [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Vinod tandon Dear Sir Recd your mail on[protected] regd TDR Refund till to day i have not ... Mar 30 [protected]@irctc.co.in Mar 30 to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: Regd Refund of TDR Tkt" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1162808]. Please include ticket ID: [IRCTC #1162808] [protected]@irctc.co.in Mar 30 to me Dear Customer, Please note that we have received your mail and your refund will be processed through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules . Once the refund is received from the railways the amount will be credited to your account.Please co-operate with us. Thanks & Regards Pankaj Chauhan Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1162808] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- More 1 of 340 Regd Refund Assigned Tkt # 1196317/ Txn ID [protected] Inbox x Vinod tandon <[protected]@gmail.com> Apr 14 (1 day ago) to care Dear Sir What is the status of above mention assigned tkt refund . Pls help me to whom i can contact him or write mail another deptt pls provide the email id so that i can contact to him and received the refund . thnks [protected]@irctc.co.in Apr 14 (1 day ago) to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Regd Refund Assigned Tkt # 1196317/ Txn ID [protected]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1242819]. Please include ticket ID: [IRCTC #1242819] in the subject line of all future correspondence about this issue. Thank you, [protected]@irctc.co.in [protected]@irctc.co.in Apr 14 (1 day ago) Loading... Vinod tandon <[protected]@gmail.com> 9:27 AM (6 hours ago) DATE:- 15 APRIL, 2015 to care Dear Madam /Sir Pls note down the following details which you required. 1 PNR NO [protected] 2 Used ID vinutandon 3 Date of Booking[protected] 4 Date of Journey[protected] Before journy i have cancelled the both tkt But one tkt was confirmed but 2nd was not confirmed But you have to pay full of amt which tkt was not confirmed immediate, and another one you checked your record . 5 Txn ID No [protected] 6 Assigned tkt ID # 1196317 Pls note i am sending to many mails to your dept but till now they all are playing with me, pls make refund as soon as earliest. thnks [protected]@irctc.co.in 9:33 AM (6 hours ago) to me Greetings, This message has been automatically generated in response to email sent by you having subject: "Re: Regd Refund Assigned Tkt # 1196317/ Txn ID [protected]" There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #1247344]. Please include ticket ID: [IRCTC #1247344] [protected]@irctc.co.in 11:50 AM (4 hours ago) to me Dear Customer, TDR has been filed against Pnr No. [protected]. As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. You can check the status of your TDR claim online at IRCTC website using your login account. Thanks & Regards Neema Bhardwaj Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1247344] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. _________________________________________________________________

its very awkward to say that train no -12968 chennai jaipur express is very worse in every thing .. it has poor maintainence and the very important thing about this train is that they train has nemours numbers of beggers visiting in every 10 to 15 minutes ... it is making travelling very wrost than ever ... its like they train has more of slum people... so please take some immediate steps on this ...

Dear Sir, I booked a ticket for two persons with PNR No.- [protected], from Kanpur to Anand Vihar by Train No.- 13131, Date of Journey was 14.03.2015, Class - 3AC. The train was scheduled to depart 23.15 hrs. From Kanpur, but the train got delayed by more than 4 hrs. Ultimately I filed for TDR on 15.03.2015 at 04.13.03 hrs. Registration No. CNR190315W83710, which has been repudiated with reason "TDR NOT FILED WITHIN ACTUAL DEPARTURE OF TRAIN" Vide cancellation ID No.-[protected]. When we had not traveled on above mentioned ticket due to delay of train for more than 4 hours and filed TDR before actual departure of train, IRCTC should refund my money in full. Keeping in view of above facts we request you to kindly do the needful and please help me to get my refund. Thanking you Sincerely yours Sanjay Kumar Srivastava 15/3, Semal Road, Shipra Suncity, Indirapuram, Ghaziabad - 201014, Mobile: [protected], e-mail: sanjayk.[protected]@yahoo.co.in