Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

During The Month April, may, June the visit on the irctc website is on the large scale. this is the season for summer holidays. There are Agents already they take 2000/- as a commission per ticket. So, the irctc website is the only way for booking the ticket for us. But The Irctc website has the worst server I have ever seen. the website's front page is ok. no issue. but when you start booking your service u can't perform any transcation. Even i[censored] use 4g connection. the website's response of too slow. Today while booking online ticket under tatkal quota, IRCTC site is showing below error while clicing on the "CLASS" - "UNABLE TO PERFORM TRANSACTOIN. PLEASE TRY LATER". One of the worst site i have encountered. What is the use of TATKAL booking if such problems are faced during booking of the tickets. The matter to be take up seriously.

I tried to book tickets from habibganj to kota in jaipur express ac 3 tier.It displayed waiting of 8.When i tried to book the tickets and proceeded to make the transaction, it backed a message "no seats available, transaction dropped".I tried this for 3 times and got the same message .But the tranction cost has been deducted every time.How will i get the amount back.Its almost 9300rs that has been deducted from my account.Please help me with the procedure the procedure to get redunded for unbooked tickets!!

That I have booked my Railway tickets on irctc.co.in site on3-4-2015 from my login I'd name harsimran singh .
That on[protected] I have canceled my ticket's pnr no [protected]and with regards to my cancelation of tickets I have received the message from irctc regarding refund of rs 1040 on my [protected] mobile number but up till now I have not received a single penny from the irctc department in my said account.
I have send email to the irctc customer care but they have not respond me .
I have been facing a mental tension and harassment from the last 10 days.my parents are very strict and were taunting me due to the non recipient of funds.
It is therefore respectly prayed that my refund money of rs 1040 with mental harasment money of rs 2000 may kindly be refund me in my account .

when i was travelling by banglore express from chennai to banglore on 17.04 2015 i purchased rail neer one bottle in the train. it was not containing date of packing & mrp in the label or bottle. this is in violation of FOOD SAFETY AND STANDARDS (PACKAGING AND LABELLING) REGULATIONS, 2011 why complaint shold not be made to consumer court?

Your messages on my mobile no [protected] stated that the following refunds will be credited to my account PNR NOS Refund Amount INR [protected] 170/ [protected] 55/ [protected] 215/ [protected] 75/ The above amounts have not been credited to my account. Kindly expedite Ramkishangupta ([protected]@yahoo.com)

Dear Sir/ Madam This is to inform you that I have cancelled an e-ticket on 03-Apr-2015 and yet have not received the refunded amount of Rs.1775 after 19 days. One thing to be noted here is that when I am checking my 'Ticket Refund History' it is showing that the money has been refunded on 06-Apr-2015 but my bank account details are showing that I have yet not received the amount. Given below is the transaction details: IRCTC Id: dupont45 Transaction ID: [protected] Transaction Date:03-Apr-2015 PNR No: [protected] Train No./ Train Name 12149 / PUNE PATNA EXP CancellationID /RefundIDTransaction: [protected] TypeTrans.Amt():1832.47 Refund.Amt():1775.0 BankRefund:HDFC Please do the needful Regards Ashutosh Sharma

Dear sir, My id: desai1962, 4, Prashantnagar, ajani, nagpur-15. off add: 201/2, Rachana Appt, Farmland, Ramdaspeth, Nagpur. Phone :[protected] I have booked two tkts dt.23/2/15, but as i check today they were not shown in booked history. So I chk my bnk a/c, here amount were deducted. How this happened I do not understand. How i got refund for the tkts not booked but amount deducted from my account? I am enclosing herewith bank details, 4 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 4, 782.78 5 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 3, 094.07 Total amount is 3377.42 You are requested to do needful in the matter Regards Nimish desai

Dear Sir/Madam, This is to bring to your kind attention that; again, now since last 2-3 months, we are unable to access the IRCTC website for booking Tatkal tickets. Kindly look into the matter and take strict actions against those who are creating a huge traffic during the TATKAL booking hours. Thanking you, Ajay Verma Director's Office School of Petroleum Management Pandit Deendayal Petroleum University At & Post: Raisan, Dist: Gandhinagar – 382007 (Gujarat) Tel: +[protected], Cell: +[protected] Email: ajay.[protected]@spm.pdpu.ac.in; Web: www.pdpu.ac.in

I was travelling in train no 22830 Shalimar to Bhuj from Bilaspur(C.G.) to katni murwara(KMZ) having PNR NO [protected] dated on 19 April 2015 seat no 66 on S6 coach. The condition coach was very poor and unhygenic it was not cleaned from a long time and there were lots of cockroaches roaming here and there in the coach making their shelters inside passenger's luggage and bags it shows the how Indian Railways is working and how they will fulfill the desire of Prime minister Modi's to make swachh bharat abhiyan succesful. It is requested to take necessary actions against responsible officials, so that same thing should be repeated again anywhere. Neeraj Bannatwala email me at [protected]@gmail.com

Hi, This is in reference to TDR request for refund against PNR Number [protected] for reason "Passenger Not Travelled.", with Reference No :[protected] filed on 31st Jan 2015. I have not received any update so far on the Refund process. Much to my surprise, the TDR history data is not showing this entry (along with so much other data missing like booked history, etc- a concern shared by many users as apparent from so many complaints on comsumercomplaints.in) Except an auto-generated mail after filing of TDR, there has been No update, No notification and on top of that my request goes missing from TDR history. Where did my booked history and TDR request go?. (FYI, I have checked in Old system as well as new Next Gen E-Ticketing system) This is very shameful for nation's largest e-commerce site. Please take a quick action, it has been already 3 months!! Regards, Jasdeep Singh

I would like to compalin about TDR amount not refunded for the ticket I did not travel on. I booked normal ticket for me and my wife from pondicherry to bangalore it was waiting to confirm, later I thought it will not be confirmed and I booked another ticket for both o[censored]s under Tatkal reservation. At the time of chart preparing both tickets got confirmed, then I traveled using Tatkal ticket and filed TDR for normal ticket. Still they rejected my TDR with the reason that I've not travelled, following are details of both ticket: 1. Ticket whose TDR is rejected. Transaction ID: [protected] Train No./ Name: 11006/CHALUKYA EXP PNR Number: [protected] Date of Journey: 05-Apr-2015 Date Of Boarding: 05-Apr-2015 Date of Booking: 01-Apr-2015 From: PUDUCHERRY (PDY) To: YESVANTPUR JN (YPR) Boarding At: PUDUCHERRY (PDY) Resv Upto: YESVANTPUR JN (YPR) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 1380.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No IMRAN RIZVI 34 Male PQWL 29 AMBREEN KHAN 29 Female PQWL 30 TDR Details Reason For TDR: Passenger Not Travelled. TDR Filing Date: 05-Apr-2015 18:54:15 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: MCR110415W02040 Repudiate Date: 16-Apr-2015 Reason for Repudiate TDR: As per chart, passenger has travelled 2. Ticket detail on which we travelled Transaction ID: [protected] PNR No: [protected] Train No./Name: 11006 / CHALUKYA EXP Date of Journey: 05-Apr-2015 Date Of Boarding: 05-Apr-2015 Class: THIRD AC (3A) From: PUDUCHERRY (PDY) To: YESVANTPUR JN (YPR) Boarding: PUDUCHERRY (PDY) Resv Upto: YESVANTPUR JN (YPR) Quota: TATKAL (CK) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 imran rizvi 34 Male LOWER CKWL 2 ambreen rizvi 29 Female LOWER CKWL Payment Details Payment Option: AXIS Bank Ticket Charge: 2030.0 Service Charge: 44.94 Total: 2074.94 Thanks, Mohd Imran Rizvi m.imran.[protected]@gmail.com

Hi, I have been writing to IRCTC support team ([protected]@irctc.co.in) about not being able to change my password for IRCTC login, since Apr 7th. However, I have not received a satisfactory response. Today, when I emailed them again about my issue, I got an email from [protected]@irctc.co.in with the following content. I am surprised how come IRCTC Support team can ask for my login and password details like this. Please confirm if this request is acceptable. =================================================== Dear Customer, Please send us your request for password reset with user id using the same email-id that you have mentioned in IRCTC profile to check the authenticity of this mail. Thanks & Regards Krishna Das [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1278920] ====================================================== More importantly, I need to be able to change my password. Can you please look into this and help resolve my issue? Thanks, Karthikeyan V

Dear Team, We have file TDR on dated 14.02.2015 for subjected PNR. As update from you it has been repudiate. We have file TDR before 2 or 3 hour to reach train at boarding station. We have not received any refund till date & time. Only one ticket confirmed & rest of five ticketed wait listed, We could not also travel in Second AC Coach. We have not received any update from concern person & not refund any amount till date & time. You are requested to please look into this matter. Thanks Sankatram Bramhawanshi Nagpur Mobile : [protected]

Hi, My PNR number- [protected].. Recently travelled from Visakapatnam to Hyderabad, I have faced lot of problem in the compartment, I have spent 1100 rupees but there is no service for the money spent... blankets not washed.. lot of bed bugs in the berth. Request you to take a severe action against this. Thank you, Kranthi

i had booked two senior citizen class ac chair car tickets for journey by ac chair car on[protected] by train no.22609 vide PNR no[protected]for journey from kasaragod stn. to calicut stn. the TTE on the said train had issued a form of certificate no.072220 dated[protected] as that day the railway failed to provide a ac chair compartment and advised me to get the refund at calicut station. on[protected]i went to calicut station to get the refund.after being in the que for three hrs i was told to get the refund online as i have booked the tickets on line. i have been trying to submit my refund application online but not able to do so inspite of many attempts. Kindly help and advise.

DEAR SIR, YOUR AUTHORISED VENDOR AT SATARA RAILWAY PLATFORM NO. 1 MURTHI DEVI. SELLING LOCAL PACKAGED DRINKING WATER BOTTALE AT PRICE RS. 20 PER BOTTLE. HAVE FIXED RATES ABOUT PACKAGED DRINKING WATER BOTTALE IF YES THEN YOU HAVE TO DO QUALITY CHECK THIS VENDOR SELLING LOCAL BRAND AT HIGH PRICE IF QUALITY CHECKED DONE BY YOU KINDLY GIVE ME REPORT FOR THE SAME BECAUSE LOCAL BRANDS HAVING POOR QUALITY THEN HOW THEY CAN SELL, IF SELLING HOW CAN THEY CHARGE HIGHER KINDLY REVERT BACK ON THE SAME AT THE EARLIEST NOTE :- LOCAL BRAND NAME LACUS

Hi, I have filed TDR on date "05-Apr-2015" and its has been refused saying "Reason for Repudiate TDR: As per chart, passenger has travelled", but i did not had traveled. So I am requesting for providing the proof I had traveled to train. I am directly saying its another example of corrupt Indian railway Employee (T.T.E) who did not shown on chart, passengers has not joined the train, i guess he sold this ticket to some other person or not doing his job correctly (updating the passengers list). TDR Details Transaction ID: [protected] Train No./ Name: 12162/LASHKAR EXPRESS PNR Number: [protected] Date of Journey: 05-Apr-2015 Date Of Boarding: 05-Apr-2015 Date of Booking: 06-Mar-2015 From: NASIK ROAD (NK) To: LOKMANYATILAK T (LTT) Boarding At: NASIK ROAD (NK) Cancellation ID: [protected] I am happy to listen the reason. Thanks; -Amit

Sir, My e mail I'd is [protected]@GMAIL.COM. and my mobile number is [protected]. I have forgotten my password and unble to retrive even afer answering security question. My IRCTC user name iis PAVANMP. Pl reset my password. Regards. Prakash.

Dear Sir / Madam, PNR NO. [protected] WAS BOOKED FOR TWO PASSENGERS DATE OF JOURNEY : 05-MARCH-2015 CLASS : SECOND AC (2A) FROM : INDORE JN (INDB) TO : GWALIOR (GWL) TRAIN NO. : 11125 (IND GWALIOR EXP) STATUS OF PASSENGER -1 WAS CONFIRMED BUT STATUS OF PASSENGER -2 WAS WAIT LISTED EVEN AFTER THE TRAIN DEPARTURE (SNAP SHOT RELATING PNR ATTACHED HEREWITH FOR YOUR EARLY ACTION) BUT TILL TODAY REFUND IS NOT GIVEN TO ME OF THIS WAIT LISTED PASSENGER-2 IT IS REQUESTED TO PLEASE REFUND THE AMOUNT OF WAITLISTED PASSENGER -2

I have booked a reservation on the date of 24-mar-2015. Payment was done but ticket was not booked due to some IRCTC internal issues. I thought money will return back ASAP but still I did not receive any updates from IRCTC. Train No./Name : 12727 / GODAVARI EXP Transaction ID : [protected] Date of Journey : 25-Mar-2015 From: VISHAKAPATNAM (VSKP) To: SECUNDERABAD JN (SC) please revert my amount ASAP. For more details please communicate to my gmail id : sk.[protected]@gmail.com