Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Chennai, Tamil Nadu

when i was travelling by banglore express from chennai to banglore on 17.04 2015 i purchased rail neer one bottle in the train. it was not containing date of packing & mrp in the label or bottle. this is in violation of FOOD SAFETY AND STANDARDS (PACKAGING AND LABELLING) REGULATIONS, 2011 why complaint shold not be made to consumer court?

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Address: New Delhi, Delhi

Your messages on my mobile no [protected] stated that the following refunds will be credited to my account PNR NOS Refund Amount INR [protected] 170/ [protected] 55/ [protected] 215/ [protected] 75/ The above amounts have not been credited to my account. Kindly expedite Ramkishangupta ([protected]@yahoo.com)

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Address: Dehradun, Uttarakhand

Dear Sir/ Madam This is to inform you that I have cancelled an e-ticket on 03-Apr-2015 and yet have not received the refunded amount of Rs.1775 after 19 days. One thing to be noted here is that when I am checking my 'Ticket Refund History' it is showing that the money has been refunded on 06-Apr-2015 but my bank account details are showing that I have yet not received the amount. Given below is the transaction details: IRCTC Id: dupont45 Transaction ID: [protected] Transaction Date:03-Apr-2015 PNR No: [protected] Train No./ Train Name 12149 / PUNE PATNA EXP CancellationID /RefundIDTransaction: [protected] TypeTrans.Amt():1832.47 Refund.Amt():1775.0 BankRefund:HDFC Please do the needful Regards Ashutosh Sharma

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Address: Nagpur, Maharashtra

Dear sir, My id: desai1962, 4, Prashantnagar, ajani, nagpur-15. off add: 201/2, Rachana Appt, Farmland, Ramdaspeth, Nagpur. Phone :[protected] I have booked two tkts dt.23/2/15, but as i check today they were not shown in booked history. So I chk my bnk a/c, here amount were deducted. How this happened I do not understand. How i got refund for the tkts not booked but amount deducted from my account? I am enclosing herewith bank details, 4 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 4, 782.78 5 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 3, 094.07 Total amount is 3377.42 You are requested to do needful in the matter Regards Nimish desai

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Address: Gandhinagar, Gujarat

Dear Sir/Madam, This is to bring to your kind attention that; again, now since last 2-3 months, we are unable to access the IRCTC website for booking Tatkal tickets. Kindly look into the matter and take strict actions against those who are creating a huge traffic during the TATKAL booking hours. Thanking you, Ajay Verma Director's Office School of Petroleum Management Pandit Deendayal Petroleum University At & Post: Raisan, Dist: Gandhinagar – 382007 (Gujarat) Tel: +[protected], Cell: +[protected] Email: ajay.[protected]@spm.pdpu.ac.in; Web: www.pdpu.ac.in

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Address: Singrauli, Madhya Pradesh

I was travelling in train no 22830 Shalimar to Bhuj from Bilaspur(C.G.) to katni murwara(KMZ) having PNR NO [protected] dated on 19 April 2015 seat no 66 on S6 coach. The condition coach was very poor and unhygenic it was not cleaned from a long time and there were lots of cockroaches roaming here and there in the coach making their shelters inside passenger's luggage and bags it shows the how Indian Railways is working and how they will fulfill the desire of Prime minister Modi's to make swachh bharat abhiyan succesful. It is requested to take necessary actions against responsible officials, so that same thing should be repeated again anywhere. Neeraj Bannatwala email me at [protected]@gmail.com

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Address: Bangalore Urban, Karnataka

Hi, This is in reference to TDR request for refund against PNR Number [protected] for reason "Passenger Not Travelled.", with Reference No :[protected] filed on 31st Jan 2015. I have not received any update so far on the Refund process. Much to my surprise, the TDR history data is not showing this entry (along with so much other data missing like booked history, etc- a concern shared by many users as apparent from so many complaints on comsumercomplaints.in) Except an auto-generated mail after filing of TDR, there has been No update, No notification and on top of that my request goes missing from TDR history. Where did my booked history and TDR request go?. (FYI, I have checked in Old system as well as new Next Gen E-Ticketing system) This is very shameful for nation's largest e-commerce site. Please take a quick action, it has been already 3 months!! Regards, Jasdeep Singh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 21, 2015

Updated by jasdeep888 Hi,

This is in reference to TDR request for refund against PNR Number [protected] for reason "Passenger Not Travelled.", with Reference No :[protected] filed on 31st Jan 2015.

I have not received any update so far on the Refund process.

Much to my surprise, the TDR history data is not showing this entry (along with so much other data missing like booked history, etc- a concern shared by many users as apparent from so many complaints on comsumercomplaints.in)

Except an auto-generated mail after filing of TDR, there has been No update, No notification and on top of that my request goes missing from TDR history.

Where did my booked history and TDR request go?.

(FYI, I have checked in Old system as well as new Next Gen E-Ticketing system)

This is very shameful for nation's largest e-commerce site.

Please take a quick action, it has been already 3 months!!

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Address: Bangalore, Karnataka

I would like to compalin about TDR amount not refunded for the ticket I did not travel on. I booked normal ticket for me and my wife from pondicherry to bangalore it was waiting to confirm, later I thought it will not be confirmed and I booked another ticket for both o[censored]s under Tatkal reservation. At the time of chart preparing both tickets got confirmed, then I traveled using Tatkal ticket and filed TDR for normal ticket. Still...

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Address: Chennai, Tamil Nadu

Hi, I have been writing to IRCTC support team ([protected]@irctc.co.in) about not being able to change my password for IRCTC login, since Apr 7th. However, I have not received a satisfactory response. Today, when I emailed them again about my issue, I got an email from [protected]@irctc.co.in with the following content. I am surprised how come IRCTC Support team can ask for my login and password details like this. Please confirm if this request is acceptable. =================================================== Dear Customer, Please send us your request for password reset with user id using the same email-id that you have mentioned in IRCTC profile to check the authenticity of this mail. Thanks & Regards Krishna Das [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1278920] ====================================================== More importantly, I need to be able to change my password. Can you please look into this and help resolve my issue? Thanks, Karthikeyan V

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Address: Nagpur, Maharashtra

Dear Team, We have file TDR on dated 14.02.2015 for subjected PNR. As update from you it has been repudiate. We have file TDR before 2 or 3 hour to reach train at boarding station. We have not received any refund till date & time. Only one ticket confirmed & rest of five ticketed wait listed, We could not also travel in Second AC Coach. We have not received any update from concern person & not refund any amount till date & time. You are requested to please look into this matter. Thanks Sankatram Bramhawanshi Nagpur Mobile : [protected]

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rahulbramhe

from Chennai, Tamil Nadu

Apr 21, 2015

We have file TDR on dated 14.02.2015 for subjected PNR. As update from you it has been repudiate.

We have file TDR before 2 or 3 hour to reach train at boarding station. We have not received any refund till date &amp; time.

Only one ticket confirmed &amp; rest of five ticketed wait listed, We could not also travel in Second AC Coach.

We have not received any amount &amp; any update till date &amp; time.

Thanks

Sankatram Bramhawanshi
Nagpur
Mobile : [protected]

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vijaykumarkanwar

from Bikaner, Rajasthan

Apr 21, 2015

Dear please wait for at least 3-4 months for getting TDR refund as TDR processing is taking long time by IRCTC. I have also got my TDR refund after 6 months when I felt that it will not come.

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Address: Hyderabad, Andhra Pradesh

Hi, My PNR number- [protected].. Recently travelled from Visakapatnam to Hyderabad, I have faced lot of problem in the compartment, I have spent 1100 rupees but there is no service for the money spent... blankets not washed.. lot of bed bugs in the berth. Request you to take a severe action against this. Thank you, Kranthi

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Address: Kozhikode, Kerala

i had booked two senior citizen class ac chair car tickets for journey by ac chair car on[protected] by train no.22609 vide PNR no[protected]for journey from kasaragod stn. to calicut stn. the TTE on the said train had issued a form of certificate no.072220 dated[protected] as that day the railway failed to provide a ac chair compartment and advised me to get the refund at calicut station. on[protected]i went to calicut station to get the refund.after being in the que for three hrs i was told to get the refund online as i have booked the tickets on line. i have been trying to submit my refund application online but not able to do so inspite of many attempts. Kindly help and advise.

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Address: Satara, Maharashtra

DEAR SIR, YOUR AUTHORISED VENDOR AT SATARA RAILWAY PLATFORM NO. 1 MURTHI DEVI. SELLING LOCAL PACKAGED DRINKING WATER BOTTALE AT PRICE RS. 20 PER BOTTLE. HAVE FIXED RATES ABOUT PACKAGED DRINKING WATER BOTTALE IF YES THEN YOU HAVE TO DO QUALITY CHECK THIS VENDOR SELLING LOCAL BRAND AT HIGH PRICE IF QUALITY CHECKED DONE BY YOU KINDLY GIVE ME REPORT FOR THE SAME BECAUSE LOCAL BRANDS HAVING POOR QUALITY THEN HOW THEY CAN SELL, IF SELLING HOW CAN THEY CHARGE HIGHER KINDLY REVERT BACK ON THE SAME AT THE EARLIEST NOTE :- LOCAL BRAND NAME LACUS

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Address: Nashik, Maharashtra

Hi, I have filed TDR on date "05-Apr-2015" and its has been refused saying "Reason for Repudiate TDR: As per chart, passenger has travelled", but i did not had traveled. So I am requesting for providing the proof I had traveled to train. I am directly saying its another example of corrupt Indian railway Employee (T.T.E) who did not shown on chart, passengers has not joined the train, i guess he sold this ticket to some other person or not doing his job correctly (updating the passengers list). TDR Details Transaction ID: [protected] Train No./ Name: 12162/LASHKAR EXPRESS PNR Number: [protected] Date of Journey: 05-Apr-2015 Date Of Boarding: 05-Apr-2015 Date of Booking: 06-Mar-2015 From: NASIK ROAD (NK) To: LOKMANYATILAK T (LTT) Boarding At: NASIK ROAD (NK) Cancellation ID: [protected] I am happy to listen the reason. Thanks; -Amit

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Address: Dakshina Kannada, Karnataka

Sir, My e mail I'd is [protected]@GMAIL.COM. and my mobile number is [protected]. I have forgotten my password and unble to retrive even afer answering security question. My IRCTC user name iis PAVANMP. Pl reset my password. Regards. Prakash.

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Address: Gwalior, Madhya Pradesh

Dear Sir / Madam, PNR NO. [protected] WAS BOOKED FOR TWO PASSENGERS DATE OF JOURNEY : 05-MARCH-2015 CLASS : SECOND AC (2A) FROM : INDORE JN (INDB) TO : GWALIOR (GWL) TRAIN NO. : 11125 (IND GWALIOR EXP) STATUS OF PASSENGER -1 WAS CONFIRMED BUT STATUS OF PASSENGER -2 WAS WAIT LISTED EVEN AFTER THE TRAIN DEPARTURE (SNAP SHOT RELATING PNR ATTACHED HEREWITH FOR YOUR EARLY ACTION) BUT TILL TODAY REFUND IS NOT GIVEN TO ME OF THIS WAIT LISTED PASSENGER-2 IT IS REQUESTED TO PLEASE REFUND THE AMOUNT OF WAITLISTED PASSENGER -2

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Address: Visakhapatnam, Andhra Pradesh

I have booked a reservation on the date of 24-mar-2015. Payment was done but ticket was not booked due to some IRCTC internal issues. I thought money will return back ASAP but still I did not receive any updates from IRCTC. Train No./Name : 12727 / GODAVARI EXP Transaction ID : [protected] Date of Journey : 25-Mar-2015 From: VISHAKAPATNAM (VSKP) To: SECUNDERABAD JN (SC) please revert my amount ASAP. For more details please communicate to my gmail id : sk.[protected]@gmail.com

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Address: Dhenkanal, Odisha

Hi, This is a question to irctc how can we believe your authorized agent? I trust the agent because he is an authorized agent of railway.I have booked an e-ticket from an irctc authorized agent dt 19/01/2015 for my return journey in feb14th 2015.Due to some unexpected problem I felled to catch the train and informed the agent immediately to cancel the ticket in the same day and time as he has authorized to cancel the ticket .Till date I have not received any amount from him after the cancellation. After our several calls and reminders he has not picked up the phone and we got his personal no from our reliable source and called, finally he picked up the phone when we asked our refund money he is totally ignoring and behave rudely abused and threatened with dire consequences told us not to pay us any amount and challenge to complaint any railway authority and told he don’t care any railway authority as he has paid money and get authority, Unauthorized behavior of these agents. His office is also closed most of the time. Could you please help on this type of cheating done by the agent as soon as possible because this will not only help us but it will help many to protect from this type of cheating people. The license of such agents should be cancelled. Take a strict action against him immediately. I don’t know how many passengers have been suffering like me on daily basis due to appoint of this types of agent .I felt very bad about your authorized agent. It is the wastage of time and money along with the mental and physical harassment as the said procedure would go long and there is no surety of return of my booked ticket money. I would like to request the Indian railway before giving authorization check the agent background, as per our experience this agent is cheater, thief and gundas. Their behavior, dealings are so unprofessional we are totally surprise how Indian railway can appoint such type of person as their authorized agent. I kindly request you to pay your kind attention towards it. This is my horrible and sad experience with your prestigious railway agent.. Please if you could help with this as soon as possible. Hopefully we will get justice from our prestigious Railway organization. I therefore request to you to kindly admit my case and consider it and provide me the required money that to be returned after cancellation of my tickets along with the interest as i felt harassment in this matter. Expecting my claim ASAP. If you want to know any other information apart from this please let me know through the email. Below are the mentioned details regarding the Ticket booked and agent. Details of Ticket: Train no and Name: 18464/Prasanthi Exp Date of booking: 19 Jan 2015:07:10:08PM Date of Journey: 14-Feb-2015 Class: 3A PNR No: [protected] Transaction ID: [protected] No. of passengers: 1 Boarding : Bangalore CY JN (SBC) Cancelled in the month of Feb2015 Name of the passenger: M R Tripathy Total Amount to be refunded: 1647(cancellation charges applicable on this amount) Agent Details: Corporate Name: KANHAS’ COMMUNICATION TOUR & TRAVELS Agent Name: AMEEYA SAHU Email ID: [protected]@rediffmail.com MobileNo: [protected] /[protected] Address: In front of Kunjakanta Temple, Dhenkanal, Dhenkanal, Orissa-759001, India I hope you will help me to get my money back. Thank you. Regards. UNT

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Manas81

from Kolkata, West Bengal

Apr 19, 2015

Hi,
This is a question to irctc how can we believe your authorized agent? I trust the agent because he is an authorized agent of railway.I have booked an e-ticket from an irctc authorized agent dt 19/01/2015 for my return journey in feb14th 2015.Due to some unexpected problem I felled to catch the train and informed the agent immediately to cancel the ticket in the same day and time as he has authorized to cancel the ticket .Till date I have not received any amount from him after the cancellation.
After our several calls and reminders he has not picked up the phone and we got his personal no from our reliable source and called, finally he picked up the phone when we asked our refund money he is totally ignoring and behave rudely abused and threatened with dire consequences told us not to pay us any amount and challenge to complaint any railway authority and told he don’t care any railway authority as he has paid money and get authority, Unauthorized behavior of these agents. His office is also closed most of the time. Could you please help on this type of cheating done by the agent as soon as possible because this will not only help us but it will help many to protect from this type of cheating people. The license of such agents should be cancelled. Take a strict action against him immediately.
I don’t know how many passengers have been suffering like me on daily basis due to appoint of this types of agent .I felt very bad about your authorized agent. It is the wastage of time and money along with the mental and physical harassment as the said procedure would go long and there is no surety of return of my booked ticket money. I would like to request the Indian railway before giving authorization check the agent background, as per our experience this agent is cheater, thief and gundas. Their behavior, dealings are so unprofessional we are totally surprise how Indian railway can appoint such type of person as their authorized agent. I kindly request you to pay your kind attention towards it. This is my horrible and sad experience with your prestigious railway agent.. Please if you could help with this as soon as possible. Hopefully we will get justice from our prestigious Railway organization. I therefore request to you to kindly admit my case and consider it and provide me the required money that to be returned after cancellation of my tickets along with the interest as i felt harassment in this matter. Expecting my claim ASAP. If you want to know any other information apart from this please let me know through the email. Below are the mentioned details regarding the Ticket booked and agent.

Details of Ticket:
Train no and Name: 18464/Prasanthi Exp
Date of booking: 19 Jan 2015:07:10:08PM
Date of Journey: 14-Feb-2015
Class: 3A
PNR No: [protected]
Transaction ID: [protected]
No. of passengers: 1
Boarding : Bangalore CY JN (SBC)
Cancelled in the month of Feb2015
Name of the passenger: M R Tripathy
Total Amount to be refunded: 1647(cancellation charges applicable on this amount)

Agent Details:

Corporate Name: KANHAS’ COMMUNICATION TOUR &amp; TRAVELS
Agent Name: AMEEYA SAHU
Email ID: [protected]@rediffmail.com
MobileNo: [protected] /[protected]
Address: In front of Kunjakanta Temple, Dhenkanal, Dhenkanal, Orissa-759001, India

I hope you will help me to get my money back.
Thank you.

Regards.
UNT

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SIR A ticket was being booked on 01 Apr 15 at tatkal hours, even though my e ticket booking failed on 01/04/2015 for CPR TO NK journey(06/06/2015) by 11066, payment was debited from my account RS.3226/ ON POS 2002 AT IRCTC TXN #[protected]. A complaint was lodged with the bank but no amount has been cridited in my account till date.The payment was done through debit card.The bank has said that the complain has been raised vide PG[protected] is under progress with the merchant.Till date the complain has not been resolved .Sufficient time has elapsed.Your office is requested to look into the matter and get it resolved at the earliest. VINOD KUMAR MISHRA MOB;[protected] E MAIL;[protected]@GMAIL.COM

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Address: Kolkata, West Bengal

Dear Sir I have booked for ticket from Jasidhi to Howrah by Poorva Exp on 23rd November 2014.PNR No.[protected] Transaction ID :[protected] But the train was running about five hours late.I have returned to Kolkata by another train.After returning I have filed TDR. Reference No: [protected].dt 23.11.2014 But still I am not getting back any amount only communication from IRCTC 'We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly'. Tks lot Biswajit Majumder [protected]

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 404

rail neer bottle not having date of packing & mrp

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Noncrediting of the cancellation amounts of e-ticketing

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The refunded amount after cancelling e-ticket yet to be received after 19 days

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ticket not booked but amount deducted twice

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Non access of IRCTC website during Tatkal timings

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Shabby and unclean condition train no 22830

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TDR not processed since 3 months, also TDR history data missing

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TDR rejected even I did not travel

Issue not resolved - suspicious email

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TDR amount not refunded.

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Bed Bugs in the berth in the entire coach

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refund of journy ticket amount for lower class journy instead of ac chair car

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TAKING EXTRA CHARGES ON PACKAGED DRINKING WATER BOTTALE

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TDR filed and refused saying "passenger has travelled" and amount not refunded.

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IRCTC password reset.

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REFUND OF E TICKET FOR W/L PASSENGER NOT RECIEVED

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Transaction Id 100000197656256

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Mental and physical harassment by unprofessional irctc authorized agent

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DEBIT OF PAYMENT DURING TATKAL BOOKING EVEN AFTER BOOKING FAILED

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No refund of E ticket booking amount

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