Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Today while booking online ticket under tatkal quota, I have to Logout more than 5 times, just because IRCTC site is showing below error while clicing on the "CLASS" - "UNABLE TO PERFORM TRANSACTOIN. PLEASE TRY LATER". One of the worst site i have encountered. What is the use of TATKAL booking if such problems are faced during booking of the tickets. The matter to be take up seriously.

Hello Sir, Jharkhand express(12874/12873) has 100% delayed status (5to8hrs) throughout the year. If the train is never on time then why dont you scrap the train or work to run the train on time. You have promised ache din for railways through better service this year and this how you are providing ache din for passengers.If the train is running slow then why dont you remove EXPRESS name from the train. Please do something so that train runs on time at least Once in a week.

I, R S BISHT had booked two tickets under tatkal vide PNR No.[protected] Train 12280 berth No. C1 66, C1 67 and date of journey was 20.12.2014, CC, NZM-RKM (Nizamudin Railway Station to Raja Ki Mandi (Agra). The Depature time was 7:05. The fare was Rs.1070/-. I have been waiting for refund but till date the amount has not been refunded or credited in my account. I, therefore, request that the money may be refund to me immediately. R S BISHT [protected] E-MAIL - [protected]@gmail.com

I have booked a ticket form sbp to ngp on 04.01.15, My amount got credited but i hav got my ticket confirmation or PNR no:- [protected], transaction id- [protected].Due to emergency work had to cancel the tour but in irctc my account ticket not shown and so i complain this matter to nearest railway station they were told me to complain on line to irctc .I have made no of call to the call center but no one there to pick or answer my call.Only recorded voice asking me to make the choice but no customer service executive picks the phone once i select 9.I have sent email on this giving my Bill no and ref no.But I didnt get any reply. Now i want to refund my money to my account. vicky

Dear sir/Madam, I am a regular passenger, traveling between chennai and Tirupathi . General ticket holding passengers are getting into reservation coaches and creating inconvenience to people who book their seats. The ttr doesn't seem to be concerned with the issue. I request you to look into the issue and do the needful

Hi, I booked a ticket with transaction id [protected], PNR No: [protected] in 12295 / SANGHAMITRA EXP Train departure time is 09:00 AM . Trying to view the status as it is in PQWL status at 06:00 AM. Tried till 07:00 AM and yet it says "CHART NOT PREPARED". IT IS ONLY 2 HOURS REMAIN, SHOULD I TRY TO BOOK ANOTHER TICKET OR WAIT FOR THIS TICKET TILL LAST MOMENT AND ONE MORE THING, IF TICKET GETS CLEARED AT 9:00 AM, WHEN SHOULD I START FROM MY HOME? Indian rail has a good online facility and strict with rules, however why this leniency with the CHART Timing. Now I am in a fix if I go for another day's ticket OR wait for this to get cleared OR even if it gets cleared, I won;t be having any spare time to reach to station. PLUS, this is a bonus, if I call your inquiry number, after ring beeps for a while I get a message, this number is busy.

kindly erase mobile number [protected] by updating with my current mobile number [protected] for getting sms alerts from IRCTC. from: B.L. Kumar, 30-490/1, PB Colony, Tirumalagiri post, Secunderabad-500015. email id: [protected]@yahoo.com mobile number: [protected]

Dear Sir I have already booked prepaid order ( online payment done ) which is supposed to reach me at bhusaval station using irctc e catering services. Delivery boy resisted delivery stating that payment not received and took away my food. Request you to action on this fraud act immediately. Booking order no 4006 Train cst to jbp Seat G6, 13 Thanks & Regards SHIVA Charan [protected]@gmail.com

I along with my family is travelling to PATIALA city from RISHIKESH in SRIGANGANAGAR EXPRESS train no. 14711. Status of reserved coach was so bad . people who even don't have tickets are boarding the reserved coaches. This clearly indicates that irctc doesn't care about passengers who have their prior resevation .. Even right now I am at Sahranpur station and till now TT has not arrived once to check tickets. Thos is the worst travel experience I am facing and shows the poor quality of Indian railway system.

Dear Sir/Madam, My name is Jitendra Yadav and I would like to highlight our experience while travelling in subject train. I Booked one ticked for one of my friend's family from LLT to BSB on dated 13 April 2015 train no. 02069 for three passengers. However, unfortunately one of the Passenger could not travel due to unavoidable Circumstances. Hence, rest two passengers travelled on said Train and their PNR No. [protected] Seat No. 21, 22 and 23 in Coach No.S3. When Ticket Inspector came for Ticket Checking and my friend Ramesh showed ticket and Valid ID Proof PAN Card and he just requested to TT that one Passenger Shubham is not traveling so kindly do not tick on his name. Then Immediately TT started Shouting on him stridently and he started using abusing words in front of all passengers around 0310AM on 13 April 15. TT was saying that your ID is not proper. Hence, you will be charged fine upto INR 8, 000/-. Then Ramesh who is not fully educated showed him his Driving Licence .But, TTs behavior was same Bad-mannered. Hence, Ramesh got scared and immediately called his elder brother and told entire story over the phone. His elder brother said that please give phone to TT that he wanted to talk. TT when he started talking to his elder brother with again abusing words. After that TT refused to talk to him and started forcing Ramesh for fine INR 8000 and said that if he will not pay then he will ask to GRP at Bhusavan station to put him in Jail. Ramesh got totally feared and start requesting that I do not have that much money and I don’t know why you are behaving like this. Then TT went in another Coach and again came back with three more TTs and start Demanding for Bribe INR 2000 and finally he took INR 1500 from him. Hence, request you to kindly Take this matter on very urgent and do the necessary Action against him to set an example for other Ticket Inspectors. Unfortunately Ramesh could not note his Batch No. and Name. However, it can be find out with the chart details that in Coach No. S3 who was the Inspector. Thanks & Best Regards Jitendra Yadav Mobile no. [protected]

I tried two times to reserve e -ticket through irctc booking system on[protected] .transaction amount is cut from my account but not issued ticket .kindly do needful Txn#[protected]. Rs 393.72 Ref no .IGOOWIBBQ3 . Rs 97.47 Shibu v m [protected] [protected]@gmail.com

SIR I HAVE A VALID HANDICAP CERTIFICATE ISSUED FROM (CMO) AND RAILWAY CONCESSION CERTIFICATE . ON BASE OF CERTIFICATE RAILWAY RESERVATION COUNTER ISSUE TICKET AS WELL AS RESERVATION . BUT HOW I CAN MAKE TICKET WITH IRCTC PLEASE TELL ME COMPLETE SOLUTION.

Dear Madam/Sir I had filed a case for TDR process on 6 August 2012 whose PNR Number [protected]. They replied on 24 September 2012 that: - "As per chart, passenger has travelled". But actually I was on another train on the same day whose PNR number [protected]. So it is not possible that one person travel on two trains on the same day. I mailed the same detail that I was in another train. After that they replied:-Now we have sent letter to CR Railway on 23-October-2012 stating that ‘Passenger Not Travelled.', so please reopen the case. Now, after processing of 3 Year they replied that: - we regret to inform you that refund is not admissible. So please help me and also make the railway system corrupt free. This is not only happened with me, but this type of case always happen normally, that after filling of TDR very lucky one will get their money refund back and in most of the case they said that passenger has travelled. In my case I am proving that it is impossible. So please help me in making the system corrupt free. Thanks and Redgards Ashwani Kumar [protected]

I BOOKID TITCKED 1 APRIL BGS TO JMP BUT PYMENT FAILED THREE TIMES TR ID [protected], [protected]AND [protected] TOTAL PYMENT 5121.00 IRCTC REFUND DATE 09/04/2015 TR ID [protected], [protected]AND [protected] REFUNDED TO MY PNB ACCOUNT BUT NOT INCOMING PYMENT MY PNB ACCOUNT 13/04/2015 PLEASE SEND MY PYMENT REGARD PRINCE KUMAR [protected]@gmail.com +91 [protected]...

I BOOKID TITCKED 1 APRIL MBI TO DLI BUT PYMENT FAILED TR ID [protected] PYMENT 2429.94 IRCTC REFUND DATE 09/04/2015 TR ID [protected] REFUNDED TO PNB BUT NOT INCOMING PYMENT PNB MY ACCOUNT 13/04/2015 PLEASE SEND MY PYMENT REGARD GULSHAN KUMAR [protected]@gmail.com +91 [protected]

Dear sir, This is very regret full movement for me that i am complaining first time against the IRCTC. I had booked ticket from IRCTC online PNR no.-[protected], [protected] . Mentioned train had missed on station mathura jnc. due to train with number 14318 arrived late to mathura junction. I had already inform to IRCTS by Post with proof of station master and as per the rule of Railway but they did not respond any more for refunding amount. Kindly resove the problem for regarding issue.Do need full. Your sincerely Ramesh D patel

Sirs/Madams, I 've been trying to book online train ticket through IRCTC for my journey on 5th Aug 2015 from Madgaon(MAO) to Shoranur(SRR) by Train no 12432-New Delhi to Trivandrum Rajdhani Express.But I could not book the same.When ever I attempt, I get the notification "NA" in the availability column for all the classes.But I 've been able to book ticket for my onward journey from Shoranur to Madgaon by Train no 12431-Trivandrum to New Delhi, Rajdhani Express succrssfully.This difficulty I 've been facing since 1 April 201.Infact when I tried before 1 April for the purpose of knowing the no of seats available, the table was showing the seat availability position against various classes.But quite puzzlingly it does n't show up the same since 1 April when really need to book my ticket.Pl let me know what's to be done for successful booking of ticket for my above journey by Rajdhani Express(12432) from Madgaon to Shoranur on 5Aug. Tks nd rgds, Dr.K.Ramachandralu.

Dear Sir/ Madam, Kindly see the bellow mail for TDR PROCESS, I WAS FILE TDR ON 4TH March but till date i haven't received payment for the same. The train was delayed by 14th Hour at that day & i was not travailed on train..!! I am surprised with the delayed on payment form IRCTC. If this is the situation then i have to bound to file a case in consumer forum also. Kindly reply on urgent basis --- Thanks and regards, SAURABH SRIVASTAVA [protected] From: [protected]@irctc.co.in Sent: Wed, 04 Mar 2015 17:21:59 To: [protected]@rediffmail.com Subject: TDR Process *Dear Customer, * We wish to inform that your request for refund against PNR Number *[protected]* for reason *"Train Late More Than Three Hours and Passenger Not Travelled."*, has been received and the Reference No for this is :*[protected]* The case is being forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf. However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. IRCTC will be reverting shortly with particulars about the Railways that is handling your TDR case based on EDR status. The EDR refund process normally takes 7days. You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History. In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back. For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in This is an Auto generated mail. Please do not reply. -- *With regards, Customer Care, IRCTC, [protected]@irctc.co.in*

Sir, I have booked on 11th April 2015 Eticket for Pune to Kalyan by train no 11010 date of journey is 27th April 2015.In booking form I clearly demand for WINDOW SEAT though the ticket came CNF/D2/53/NC.PNR No-[protected], that means no window seat allowted. You requested to see the matter.

While booking online ticket, I'm facing problem, Aadhar card number is optional but system is not accepting any other ID TYPE number as PAN card or DL number. Plz look over this issue. im not able to book ticket due to this. Rahul Yadav [protected]