| Address: Agra, Uttar Pradesh |
Ref : Pl ref
(i) My Tkt PNR no [protected] and [protected].
(ii) My TDR file dt 30/05/2013, TDR ref no [protected].
(iii) IRCTC email dt 26 Jun 2013 and 08 July2013;
(iv) My email dated 30-june-2013 and 25/07/2013
(v) My telephonic conversation at customer care IRCTC dt 02/09/2013
(vi) IRCTC reply dt 22 Apr 2015 on my application dt 19 Apr 2015
Sir,
I write following points for consideration please :
1 I took e-tkt for journey from Agra-cantt to Chennai by train no 12434 Rajdhani Exp for dt 29/05/2013 for five persons (PNR no [protected]). Out of which one adult and one child was in waiting position after preparation of reservation chart. Thereafter I retain computerised tkt ( having PNR no. [protected]) for one adult and one child.
2 It was not possible for me to sit on two different births in different coaches of same train at same time.
3 On verbal enquiry at railway stn: Agra-cantt enquiry office I intimated that person in waiting status on e-tkt (PNR no [protected]) treated without tkt as the fare of one adult and one child automatically refund to A/c holder.
4 During journey period when fare not refunded to my a/c I filled TDR on 30/05/2013(TDR ref no [protected]). But no – action taken on TDR and refund not made to me.
5 Obviously it is a case of cheating of railway managers i;e neither to mention clearly weather the waitlisted person of e-tkt can travel with partial confirm person of that e-tkt or not. There is no option for cancellation of waitlisted passenger on partial confirm e-tkt after preparation reservation chart. And also no action taken on TDR filed while train in running position.
In view of above It is requested to look into facts of points mentioned above and pass order to refund the fare of one adult and one child of e-tkt (PNR no [protected] ) as I filled TDR when train was in running position.
Thanking You.
Sanjeev Kumar Chhonker 2, EME Enclave, Madhu Nagar, AGRA-282001, Mobile: [protected] date : 04 May 2015
Even the promise of resolution in 24 hours seems a farce .
The copy of mail attached :-
[protected][protected][protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: "D C JOSHI" <dc.[protected]@Shrirampistons.com>
Date: [protected]:32
Subject: Re: Fw: REFUND OF IRCTC BOOKED AIR TICKET
Dear Mr Joshi,
Greetings from IRCTC!!!
We acknowledge the receipt of your email and would like to inform
you that we have forwarded your request to our concerned department
and would like to inform you that kindly wait.
Looking forward for your co-operation.
For Any Further Assistance contact us on our Toll free no.[protected]
along with transaction id.
Thank you.
Regards,
Neha
Air Ticketing Executive
IRCTC
[protected][protected][protected][protected][protected][protected]
On Tue, May 5, 2015 1:30 pm, D C JOSHI wrote:
> Dear Manager -Reservation Desk,
>
>
> I am still awaiting the refund for the ticket .
>
>
> Nearly 9 months are going to be over but still there is no response
> except stories.
>
> Kindly confirm reply IMMEDIATELY or the matter would be reported to
> Higher
> Authorities/
>
>
> Consumer cell for refund of same.
>
>
> You have the entire trail of mail reminders and assurances given by
> you about refund.
>
> Awaiting your reply/refund .
>
>
> Regds
>
>
> DC Joshi
[protected][protected][protected][protected][protected]----
>
> On Fri, Sep 26, 2014 at 1:11 PM, D C JOSHI
> <dc.[protected]@shrirampistons.com>
> wrote:
> Dear Manager -Reservation Desk,
>
>
> This has reference to the air ticket booked thru your site -IRCTC
> for my Daughter Harshita Joshi .
>
>
> This ticket was for sector -LUCKNOW - DELHI -KOLKATTA thru
> JETCONNECT
> dated 29th Aug 2014.
>
> The ticket no is[protected] PNR No. QWNQEI [ Scan copy given
> below for ref ]
>
>
>
> However since the flight was very late the ticked had to be
> cancelled partly for LUCKNOW - DELHI
>
> sector and the JETCONNECT issued the refund receipt for
> cancellation + Boarding pass for DEL-KOL sector.
>
>
> Subsequently this led to further delay and JET Connecting flight
> for DELHI -KOLKATTA sector also
>
>> left / was missed . However the AIR INDIA Commander issued
> necessary instructions and the ticket was
>
> switched over from JET to AIR INDIA without any problem on
> surrendering the same .
>
> JETCONNECT REFUND CLAIM LETTER SHOWN [ COPY ALSO ATTACHED BELOW ]
>>
> It is nearly a month has passed and the AIR TICKET REFUND is still
> held up / awaited .
>
>
> On calling JET CONNECT they advised to contact IRCTC. And IRCTC
> call center is not responding to same .
>
> Kindly confirm refund details on to my Bank Account at the
> earliest.
>
> Thanking in advance
>> DC Joshi