Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, I was trying to purchase a online ticket from irctc website for a premium train from mumbai central to lucknow in 3A. The website was showing a fare of 2570 . But later when I purchased the ticket the money diducted was around 5000. I had purchased 5 tickets on 21/04/15 and the date of journey was 30/04/15. The name of the train is lucknow premium train with no 09013. Transaction id for the same is [protected] with pnr no [protected].Also if i would have tried to return the ticket no refund would have been provided. So it is my humble request to see to it that if Indian railway is providing premium ticket they should inform the customer about the actual price of the ticket so that no further customer may suffer after purchasing the ticket. For any further details please contact me. [protected], [protected]

sir i have tried a ticket from secunderabad to visakhapatnam for 3 days in irctc website but at exactly 10.00 AM the site is giving somany errors like "concessional tickets are not allowed for this train/quota" or "this site is unreachable" or "the site is suspended" . previously before 1 year irctc site is very worst and now from 3 months we are feeling irctc is nice but the word is not standed now sir. we dont know any misuse is happening in irctc or there may be any other reason. the higher officials are requested to lookinto this issue and solve the problem as old people and ladies cannot go by bus as irctc is the only option railway ticket booking because the railway counters are always busy with the brokers.

On May 1st i booked a tatkal ticket from KCG to SBC with train 12785 after i paid the money through net banking Rs.487 was deducted from my account and i got a message on my screen stating that the booking failed. 15 minutes after this i got a message on my cell saying "your tkt cancelled.PNR [protected], amt 305 will be refunded in your account". I should get back Rs.487 and not Rs.305.

The IRCTC site doesn't function properly during initial Tatkal hours. The site shows error like "This site is currently unreachable. Please try after some time" and that also at 10:02 or 10:03 am which is the starting of Tatkal window. If you don' want people to book tickets online then shut down this service and declare that you guys suck and we have to pay extra money to Brokers/Agents to get Tatkal Tickets. I am also attaching a screen-shot of the site during this time and it has been happening for last four days so I got irritated and had to file this complaint. I don't know whether by posting here any action will be taken or not since IRCTC doesn't replies to mails.

from Past 5 days the site is showing the the Error "This site is currently unreachable. Please try after some time". Just before 10 A.M the site will work and at tatkal time it shows error and when the all ticked booked again the site will resume and will show all the waiting list or regret.What they are doing why they are not resolving the problem.

Dear sir, This is Jagdish prasad.Today on date 30.4.2015 I have booked a ticket from bilwara to Delhi sarai rohilla in 12982 chetak exp in 3A class from premium tatkal quota the journey date is 1 May2015. The IRCTC shown the total charge of the ticket is Rs.1110 -/ but when i booked the ticket the total amount of Rs. 2174.94 has deduct from my account also the printed ticket shown Ticket fare Rs 2130 and IRCTC service charge Rs. 44.94. How it is possible and why my Rs 1064.94 more deduct for this ticket. Please give me the detail for this deduction and refund my extra money at earlier basis.My booked ticket details are below- Pnr no. [protected] Booking date 30.4.2015 Journey date 1.5.2015 Quota Premium tatkal Passenger Name Jagdish prasad Ticket fare Rs. 1110 -/ Deduct amount Rs. 2174.94 -/ Boarding point Bhilwara Reservation from Bhilwara Reservation upto Delhi s rohilla Passenger Mobile Number [protected] Thanking you With Best Regards Jagdish Prasad

Hi Sir, I have booked Tatkal e-ticket 2s(SL) for my father Mr. Kuldeep Rai Sharma from Amrisar(ASR) Departure-16:25 to BINA-Junction (Bina) for journey on 10 April 2015(Train 18238/ Chhatishgarh Express).My faher is a Retired Clerk from PSEB (Punjab State Elecrticiy Board).He was travelling alone and on Demand of Ticket Collector(TT) he Show the Sms of Ticket on mobile, printed copy of e-ticket and Orginal ID proof mentioning his name, Employee Code And Pan card number on it (Photo Id card issue by Central Government-PSEB) as well as show the voter card id, but the Ticket Collector(TTR) refused to accept that as an identity proof which is totally unacceptable and insane behaviour of the ticket collector. Then, TTR was asking for the PAN CARD Only as a identity proof of him, but my father does not have the PAN card right at the moment.The TTR behaved rudely and fined Rs.940 (double the actual ticket fare for ), which is totally unaccepatable as such, i have already paid for this ticket in the tatkal by paying the amount of Rs. 642.47 online. If i had already paid for the ticket, the why my father had paid extra 940 rs. as a fine to the ticket collector, if he had show him all the valid proof of him as a identifty proof. As per photo Id proof concern, it is clearly mentioned in the tatkal ticket e-Slip that any of the mentioned below Photo Id card will be consider as the valid id proof. Voters ID card issued by the election commission of India PAN card issued by Income-tax department. Driving license issued by RTO. Photo ID card having serial number issued by the State/Central Government. Credit card issued by banks with laminated photograph. etc.. My father is travelling alone and he is senior citizen.The language which TTR had used was very abusing and it was harassment to the senior citizen I paid Rs. 642.47 (Transaction ID - [protected], PNR-[protected]) for booking the tickets (online) and my father paid a fine of Rs.940 (Recipt no-E029047 Dated- 11th April 2015)). So totally we have paid up ~Rs.1582 (which is totally insane). I NEED JUSTICE and I need to be charged only what I should be charged.Also the TTR who has harassed my father and caused mental torture to them should be punished. So I need to escalate this issue, as well as I need to get back my money if he has charged us wrongly. Thanks, Aradhana

I tried to book tatkal ticket from my id from last two days but after filling the details of passengers it do not proceed for payment. Again IRCTC have been captured by brokers and corrupt officers. Mr railway minister wake up and do needful for public.

Today through online ticket mode i booked Ticket with following details Name of passenger ; A SANDHYA Date of Journey ;[protected] from; Secunderabad To Nanded ; By Train No. 17058 Amt. debited; Rs. 734.94 SCBVISA CREDIT CARD( by Stanchart Credit Card empowered through ICICI bank--CARD is in the name -A. VINOD RAO Again i booked for second time for the same journey same person as above.i got ticket under PNR no. [protected] Second time Amt debited Rs.734.94. For same transaction Kindly tell me /guide me what i should i do . YOur IRCTC website is not user friendly It is very cumbersome Pl. cmodify to make it user friendly. will your people care for such feed back A. Vinod Rao email--<[protected]@manage.gov.in> mobile-[protected]

1.One ticket for 2 passengers was booked between LKO_LTT for travel on 12/4/15. PNR No.[protected]. Ticket was in wait list. Trains origin was Kushinagar. 2. After preparation of Chart 1 passenger ticket was confirmed whereas other remained in Wait list. Hence none of the passenger travelled. 3. TDR was filed at 15.25 hrs on 11/4/15 itself. Cancellation ID [protected] against actual departure of train in the midnight on 12/4/15. 4. TDR was Repudiated by Central Railway TDR Zone stating "TDR not within 2/3/3 hrs (CNF/RAC/WL) of Act Dep of Trn.) The ticket TDR was filed much before the actual departure of train, in fact, approximately 7 hrs before. Hence entitled for refund against the cancellation. 5. Pl refund amount against cancellation and send credit to my bank account.

I am facing problem for past one week that not able to book tatkal tickets and getting error "site is unreachable please try after some time". After 10.02 AM, all the tickers have been booked and shows waiting list. How tickets are being booked when I get error message. IRCTC should enquire the reason and resolve it immediately. The same thing is happening for past one week.

Dear Sir/Ma'am This is to inform you that my name is Sumit Gupta booked my tickets from NZM to NK and back NK to NZM on 16 March 2015. I was travelled as per schedule on 20March2015 from NZM to NK, but due to some personal reasons i could not travel on 23Mar2015 i.e NK to NZM. I was tried to cancel it online but due to some errors on IRCTC site I cud not cancel the ticket on same day before prepairing chart. I was than file the TDR on 25March with the reason for TDR: Unable to cancel due to error message received from PRS system. After few days it was repudiated by IRCTC. Kindly look into the matter and do the needful.Details as follows: PNR [protected] Transaction ID [protected] Cancel ID [protected] TDR Status TDR Repudiate. Thanks and Regards Sumit Gupta +[protected]

A sum of rupees 2236 has been deducted from my account on 7 april 2015 at 10:02:55 .Kindly refund the said amount in my account .my Transaction ID [protected] or [protected]. The system should be upgraded in the public services.

I booked e-ticket from Rohtak JN to Jhansi vide PNR No. [protected] for train No. 12422 for dated 27.04.2015. This train was cancelled. We also booked return e-ticket from Jhansi to Karnal vide PNR No.[protected] for train No.11057 returning on 28.04.2015 in tatkal booking. The outgoing train No. 12422 was canelled. So, we could not go to Jhansi. So we have to cancelled our return ticket. Here is a case of deficiency in Service on the part of Railway. The railway should refund us the Amount of Tatkal ticket vide PNR No.[protected]. Please refund us the full amount. Amar Nath Arora [protected]@gmail.com [protected]

my ticket PNR No. is [protected] dated 19 april-2015 from Bharatpur to Kota. I have filled TDR due to delay the train(train no. 13237) more than 4 hrs. but still i have not received my refund money. please do the needful. with regards TUFAN SINGH

From, Krishnaprasad J Pillai Flat no.6, Chitshakthi Vilas ltd, Subhash Cross Road, navapada Dombivli (West), thane – 421202 Ph no. [protected] Email Id - [protected]@gmail.com Sub:- 1, Misbehavior and not briefing the penalty breakup 2, Not making receipt (but made when insisted) 3, Refund of the excess amount charged by TTE Sam David. Sir, I travelled from trichur to Neyyattinkara on 16/4/15. Egmore trains start from Guruvayoor. I started from trichur at 9.30 Pm with II class sleepers ticket by paying Rs. 95 At alleppy I found some reserved berths were empty as the boys (students) were not sleeping so I slept with their permission. At Neyyattinkare TTE Mr. Sam David started asking me penalty without receipt. I insisted he gave me receipt no. A.M.0358145. which Rs. 280 penalty and Rs. 230 ticket charges which is excess. Kindly refund me the excess amount and take actions against the TTE Mr. Sam David at the earliest The copy of penalty receipt and the ticket is attached herewith original receipt and ticket is already submitted in the office of Sr. DCM Trivandrum Southern Railway on 17/04/2015

Hi Team, Today (29/04) i have tried to book tatkal ticket from SC to BZA after 10:00 P.M. I have clicked on "SL" of required train, I got message as "This site is not reachable". I have logged off and log in again. I have followed the same process, I was able to see the available seats and clicked on booknow. In next screen I have filled journey details and clicked on next but i got a message as "Regret/WaitingList". I have tried to look for available seats for the same train what I have choosen, surprisingly I am able to see available seats. Again i tried to book but i got a message as "This site is not reachable". From above all my doubt is how the tickets have been booked by others even though the site is not reachable. My doubt is, is it site connectivity issue or my internet connection issue. I am sure that i have sufficient speed in my internet connection. Please have a look into this, if this is an issue kindly find out RCA. This will improve the user experience and site performance as well. I was missed to take screenshots of messages as i was in a hurry to book ticket. Regards, Prasad K

dear sir, i had tried many times to book tatkal ticket today from allahabad to raipur at 10.00 am enquiry shows 76 tickets available but when i tried to book ticket every time shows error you can book only two tickets from your id during 10.00 am to 12.00 noon. it is the question mark on the transparency. sunil kumar lucknow [protected]

While checking availability it shows "Unable to reach the site, please try after some time" After few trails it took to passenger details and after filling all details, captcha correctly again it shows same error and some time "re-enter the captcha and try again". Retried for sometime entering captcha correctly, it logged out me. Site is not able handle the traffic during critical hours. Please fix this as soon as possible. Thanks.

sir, Kindly note down that i want to book tatakal ticket from bdts to rani before 10 everything was normal but as soon as it was 10 am and i go for tatakal ticket the errors come that this site is currently unreachable . some how if tried continuously and enter in second stage i.e filling the form than i click on the make payment again same message is coming than after 10.20 i can book ticket without any error but it was no use as i book 19 wl tickets in suryanagri. while agent are booking tickets easily so i request you kindly look into this matter as some. i had taken print sys as proof for that.