Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

, i have put several reminders but of no use, still there is no positive reply from your end, kindly tell me where i can appeal to get the refund, shall i file written complaint in court for the refund against Indian Railway.
Harvinder Singh

From: "[protected]@irctc.co.in" <[protected]@irctc.co.in> To: [protected]@yahoo.com Sent: Friday, April 3, 2015 11:42 AM Subject: Re: Fw: Reminder: PNR No.[protected] : LONG PENDING REFUND MORE THEN ONE AND HALF YEAR OLD Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


FIND ATTACHED HEREWITH ONCE AGAIN OF THE PROOF THAT THE TRAIN WAS MORE
THAN 3 HOURS LATE, IT HAS BEEN VERIFIED AND CHECKED BY YOUR TEAM. THE
INSTRUCTIONS HAS BEEN GIVEN FOR THE REFUND.KINDLY REFUND THE AMOUNT IMMEDIATELY WITHOUT ANY MORE DELAYREGARDS Harvinder Singh[protected] my user id 'harkawal75' Harvinder Singh[protected]

I HAVE BOOKED TICKETS ONLINE THROUGH IRCTC WITH FOLLOWING DETAILS. Transaction Details. PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On: 1-8-2014 Class: SL Internet Service Charge: Rs 11.24 Date Of Journey: 05/8/2014 Railway Zone: SER Total: Rs 751.24 Train No: 12809 Ticket Charge: Rs 740.00 From Station: KHARSIA(KHS) Quota: General To Station: HOWRAH JN(HWH) IRCTC Zone: CCM/Refund/SER 14, Strand Road, kolkatta-700001 Ticket Details S# Name Age Sex Coach Seat Res-Status 1 P K AGARWAL 50 Male 0000/ Booked 2 S K AGARWAL 46 Female 0000/ Booked ON JOURNEY DATE 05/08/2014 I COME TO ENQUIRY TO KNOW THE POSITION OF TRAIN THAN I TOLD THAT TRAIN IS RUNNING LATE BY 2 HRS, AGAIN AFTER 2 HRS ON ENQUIRY CONFIRM ME THAT IT WILL COME AROUND AT 11 PM. I COME AT STATION WITH MY WIFE & ALONG WITH LUGGAGE PRIOR TO 11 PM AND SURPRISED TO KNOW THAT NO INFORMATION WHEN THE TRAIN WILL COME. WE WAITED AT STATION UP TO 5 AM NEXT MORNING & FINALLY TOLD TO US THAT TRAIN IS DIVERTED TO OTHER ROUTE FOR HOWRAH AND IT WILL NOT COME TO KHARSIA. WE GOT A CERTIFICATE FOR THIS AND FILED A TDR ON 06/08/14.FOR REFUND. AFTER THIS WE MAILED MANY REMINDER FOR REFUND AND FINALLY I GOT A MAIL FROM TDR THAT OUR REFUND IS REJECTED DUE TO With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BSE130814V10016 and the reason being : 'No Remark in charting '. I ALREADY EXPLAINED THE REASON ABOVE.NOW GIVEING PROBLEM FACED BY US. I AM HEART PATIENT AND OPERATED TWO TIMES. DOCTORS ADVISED ME NOT TO TAKE STRESS AND ADVISE TO TAKE FULL PRECAUTION DURING TRAVEL. MY WIFE ALSO SUFFERING FROM SOME LADIES PROBLEM AND SAME ADVISE FOR HER ALSO. WE SPENT WHOLE NIGHT AT STATION IN HOT WEATHER, MOSQUITO BITING AND NO FAN WORKING ON THE PLATEFORM, A SINGLE TEA SHOP CLOSED AT 11 PM. THAT NIGHT IS NIGHTMARE FOR US. WE SPENT THAT NIGHT SAME AS WE ARE IN JAIL. WE FACED LOTS OF PROBLEM. ON 6TH AUGUST IN KOLKATA WE HAVE TO ATTEND A MOST URGENT FAMILY FUNCTION BUT WE MISSED ALL. WE DID NOT GET CLEAR STATUS OF TRAIN FROM ENQUIRY. ON 6TH AUG 14 AFTER FILING TDR FOR REFUND AND ATTACHED THE CERTIFICATE ALSO BUT TDR TEAM REJECTED OUR REFUND.

I have forgotten password and need to access profile to cancel tickets. Answer to secret question displays prompt "your password cannot be reset". Incorrect answer clearly states "your answer is incorrect" so my answer is correct. Why am I not able to reset my password? What other way is there to access profile / cancel e-ticket? Please help solve this issue within the week as tickets-to-be-cancelled are booked for next week.

TDR was entered on 04.02.2015 vide following details. TDR Filing Date: 04-Feb-2015 00:32:24 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: SOUTH EASTERN RAILWAY (SE) Registration No: CSE100215W25278 Even after lapse of more than two months, I am yet to receive the TDR refund. sandip k sinha Mob: +[protected]

Respected Sir, I M.V.MADHUKAR REDDY had booked a ticket on[protected] in the form of Tatkal Destination From Secunderabad to Visakhapatnam...where i got the confirmation message about the deduction of my money from my SBI Savings account No. [protected] AS RAO NAGAR BRANCH. Where i had lodged a compain with the bank also and here after they asked me to mail a complaint to the IRCTC also.where in my irctc login details i got the failed transaction details where i had taken a screen shot am attaching the file so please help to refund my money back. Thanks & Regards M V MADHUKAR REDDY

Vide PNR No.[protected] I booked two AC Chair Car tickets by Swaran Shatabdi from NDLS to JUC (Jalandhar City) on 25 Apr 15 for self (SP Chhabra, age 65 yrs+) and wife (Mrs Kamal Chhabra, age 62 yrs+). Confirmed seats allotted are in Bogey C-1 and C-12. Wonder we both being senior citizens over 65 and 62 years of age can travel so called together and so separately. At the time of booking Availability Chart showed 48 clear seats. By all accounts, on an average there could be 4 seats in each bogey. Even if we request another passenger to shift from C-1 to C-12, who will move ? Please develop your seat allotment software so as to accommodate passengers in the same or at the most next close compartment and not to the farthest end of the train. We hope you realise our problem and find a solution. Can we request for courtesy of a quick and responsible response ? Sincerely SP Chhabra (Mobile [protected]) Residence:B-1/81(GF), Sushant Lok-3, Sector 57, Gurgaon-122011(Haryana).

I had book ed 2 tickets through IRCTC on Internet Banking system o[censored]nion Bank of India, one was on 26th March, 2015 PNR No. [protected] from ERS to MDS, Train No. 16128 and another was on 27th March, 2015 PNR No.[protected] from MDS to ERS, Train No. 16127. But I cancelled both tickets on 1st April, 2015 and I received massage from IRCTC stating that refund money will be credited in your Account. But till not I did not receive any refund amount of Rs. 140.00 and Rs. 125.00 for both tickets. I contacted with Union Bank of India and they told me that they have not received any refund amount from IRCTC. Please see this matter and do the needful.

Dear IRCTC Complaint Services, Today i tried to book Tatkal booking Kota J. to New Delhi but the online IRCTC services is not working prooperly and took more than 1 hour to book a singel ticket. This is very bad servicer i ever face in onliine booking. Regards, Sandeep Kumar Rapra [protected]

I was Booking A ticket since 10 am an the website is not opening after 5 min it gets refresh and it was urgent for me to book the ticket the whole system is corrupt and at 10 57 am the site goes under maintenance activity they are making people mad all the irctc is corrupt they book ticket only for agent it is bad service for people the government should see for common people not for the agent we are the one because of our they are in the government

I have cancelled a ticket vide transaction ID [protected] and cancellation ID [protected] dt. 17.03.15 and the status shows the refund amount has been credited to HDFC bank, Regret to say that I have purchased the ticket through SBI credit card in JANUARY'15. No amount has been credited to my said A/C. Necessary action may please be taken so that the amount ie. Rs 2370=00 be refunded immediately.

I have filed TDR as the chart prepared at source and i was not able to cancel it. I filed it before arrival time at of Boarding station on 11th of Feb as per below details. Still struggling to get the refund. PNR No. [protected] Journey Date 12th Feb Boarding Station Ujjain

On 23.02.2015 booked online ticket for a journey from Tellicherry to Trichur on 02.03.2015 for 6 persons by train No. 22150. On arriving the station it is informed that train is running late by more than 6 hours. As the purpose would not be served we have cancelled the ticket and filed TDR for which the details are furnished below. PNR : [protected] Tr. ID [protected] TDR Reg: BSR070315W65062 Cancellation ID [protected] Status is seen CR Registered for the last one month. Please arrange to refund our amount immediately.

on 4th of this month I was trying to book a II tier AC ticket from Bagalkot to Yeshwanth pur(Bangalore). An amount of Rs 1742 was deducted from my account(checked from Bank and is reflected in my bank passbook-SBI, Hebbal, Bangalore). The ticket was not booked (due to some error) and amount is not refunded so far till 8th April 2015. How to get it resolved?

Dear Sir / Madam, I have cancelled Tatkal ticket from Gulbarge to Guntakal Train No. 11013/COIMBATORE Exp vide PRN No: [protected] Dated:[protected] due to delay train by 3 Hours 20 min. TDR has been filed on[protected] & same has been attached. More than Four months had been lapsed of filling TDR, still I am not get the any refund from your end. Please confirm the refund status on priority. Train delay by 3.20 Min as Railway enquiry system screen shot & train ticket cancelled (TDR) details is attached for your refernce.

I was booking ticket from sc to rjy for[protected].I booked at 21:41 on 7-4-015.Money was debited from my sbi account to irctc account, but ticket was not booked.The Transaction Ref No is IG00VPZSH8.So, please kindly refund the amount to my sbi account.

Dear Sir/Mam I booked an air ticket vide PNR no.K3JPTY on 2.04.2015 and on the same day i cancelled the ticket. Just after the cancellation i talked to the customer care of Indigo and they informed me that they have refunded the entire amount to IRCTC. But when i contacted IRCTC through mail 0n 02.04.2015 they informed me that it will be refunded in 5 to 6 days but i did not get any credit. When i again contacted IRCTC thrugh Mail on 06.04.2015, they said it will take another 15 days. Its beyond my comprehension that why there is so much delay when u have alreday got the money from Airlines. Moreover i think the customer care are extending the time without looking at the problem and not adhere the guidelines. Hence pls furnish me the refund policy of the IRCTC and advise me the status of the refund. Regards Sanket Sharma [protected]

Hi Team, Very much disappointed to write this mail and waste of my time too. The below tickets ([protected] & [protected]) booked on 3rd Feb 2015. Due to plan change I have cancelled the tickets. 1st partial for one person and second time for other two people, which means complete ticket is cancelled. The booking amount paid Rs.2242.48. Find the transaction details from bank statement. 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFDML7 TRANSFER T 1, 121.24 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFEZS6 TRANSFER T 1, 121.24 After deduction of Charges Re-fund amount should be Rs.1950 which was credited to account correctly on 12th Feb 2015. Find the transaction details from bank statement. 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFEZS6-- [protected] [protected]IX[protected].00 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFDML7-- [protected] [protected]IX[protected], 020.00 Now the concern is on 20th March 2015 there was sudden deduction of Rs.1300 from account. When I checked with bank it is confirmed that Re-Fund amount taken back by IRCTC. Find the transaction details from bank statement. 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 It is not the excess amount Re-funded it is correct amount re-funded to my account. Check and re-fund the amount Rs.1300 (620 +680) to my account as soon possible. Attached IRCTC transaction details for reference. Do reach me over my mobile ([protected]) if you require any further details. After the above complaint have sent 16 mails to IRCTC till amount not created. 24th March got a reply "Kindly note that we have given credit instructions to payment gateway against the PNR NOs [protected]/ [protected] . It will reflect in your account at the earliest." to the complaint ID :- 1134892. After this no update from IRCTC and though after the multiple reminders only get auto reply. Today i reached to customer care[protected] the Customer Care Executive again she is asked to write mail and wait. She was not ready to help too and no basic courtesy too. Kindly help me. Gilbert D'Souza [protected]

My user ID 'svsbsnl' is reset ed password recently. After done the process system i am working get problem. From that movement user not opening. even i tried the forget pass ward also no use. So I am requesting you please rectify the problem and make me facilitate to use the user id . Thanking you sir expecting early reply s v sankar cell no -[protected] [protected]@yahoo.co.uk

DEAR SIR/MADAM MY NAME IS DASARATHA RAO I BOOKED TATKAL TICKET TODAY DATE WAITING LIST OF 35. I GO THROGH YOUR TERMS AND CONDITION CHAR SHOULD PREPARE BEFORE TRAIN DEP 3 TO 4 HOURS BEFORE. I WAITED UP 1.15 BY NET STILL WAITING LIST IS 23. I CANCEL TRIP TO SHIRDI AFTER I RECEIVED MES FROM IRCTC IT SAY YOUR TICKET IS CONFIRM. I AM STAYING VALPAI GOA IF IWANT TO GO VASCO BY BUS IT WILL TAKE 2ND HALF HOUR. MY TRAIN IS 3PM IT IS NOT POSSIBLE TO REACH TO VASCO RAILWAY STATION. SO I AM REQUESTING PLEASE REFUND MY AMOUT OF (602.00Rs SIX HUNDRED TWO ONLY) .ONCE AGAIN I AM RERQUESTING PLEASE REFUND MY AMOUT. THANKS AND REGARDS DASARATHA RAO [protected] MOBI NO [protected]@yahoo.com

April 1st I booked my Thakkal Ticket.But i cant get it.amount detected in my account.please consider this mail.plaese refund my amount is 1, 383.71. ;BIL/[protected]/T Chg Rs10 ST Rs1.24/[protected]. my email id : [protected]@ymail.com my user id :mkarthik25