Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

actully i am travelling in howrah ahm xps...nd by mistake i take the train of super xpress nd i hv the normal general ticket... i accept that was my mistake...by tt came nd shouted at me nd force by leave the train by saying """ nikal jao trin se nd pushing me backside...""""" Is it the right procedure???? i dnt knw his name..bt i want to punish him ... kindly help??????

Hi Please note that vide Transaction ID : [protected] being departed from Tatanagar to Patna on 20th January 2015, the said train have been cancelled by Railway. Self have tried to cancelled the said ticket, but failed to do so. Thereafter, after confirmation from customer care department due to 'cancellation option' have not been functional, we have done TDR on[protected] in midnight. As per customer care confirmation, the said refund amount will be transfer to my account with 6 to 7 working days. But till date the said have been refunded back. Enclosed all relevant details for your ready reference. Please do the needful at the earliest. Regards P Kumar

Hi - I have visited NDLS to Kolkata dated on 6th March_15 in Rajdhani Exp having PNR no [protected], at the time of travel dinner served in train, FOOD quality is very poor, Today (16th March_15 )i am travling returns from Kaolkata to NDLS in Rajdhani Exp, having PNR no [protected], my coach no A1 birth no 36, , I requested to u please help to provide good in train at the time, Regards, Kaushal Kumar [protected]

Dear Sir I have booked cricket booking transaction id is[protected] booking failed and amount from my account deducted rupees 230.38 so please do the needful for my refund thank & regards Daya shankar prajapati mobile number[protected]

sir. i have filed tdr request as my train 13008/U A TOOFAN EXP was late for more than 3 hrs on Date Of Boarding: 30-Dec-2014. and 3 passengers ticket was filed as tdr and total amount was 1950 but 970 rs is refunded, my whole amount is not refunded. kindly see and take some action. Please check below ticket deatils: Transaction ID: [protected] PNR No: [protected] Train No./Name: 13008/U A TOOFAN EXP Date of Journey: 30-Dec-2014 Date Of Boarding: 30-Dec-2014 Class: THIRD AC (3A) From: SHRI GANGANAGAR (SGNR) To: AGRA CANTT (AGC) Quota: GENERAL (GN) Ticket Type: E-Ticket Ticket Amount: 1950.0 Passengers Details Name Age Gender Status Coach ID Berth No/ WL No RAKESH CHARAYA 60 Male CNF B1 11 SAROJ CHARAYA 59 Female CNF B1 13 SHIV KUMAR 58 Male CNF B1 14 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 30-Dec-2014 22:59:08 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Refund Details Refund Status: REFUNDED Refund Date: 07-Jan-2015 Refund Amount:970 My Contact Detail: email:minakshi.[protected]@yahoo.com Mob:[protected]

Dear Sir, I am using the pandian express (12637 & 12638) since last 5 years by booking in advance, When I am travelling the RAC will be cleared on the basis of " First come first served". But last two months the clearing RAC in above train is not happened like this. For Example my pnr number for last travel by using that train is [protected].When it was booked 45 days back I am in W/L 67, then turned in to RAC.But I came to know W/L 120 also shared the same seat in RAC. Before the chart preparation I am in RAC 20, then later it was allotted RS-8 63, but one who is having RAC 42 ( before chart preparation) then turned into RS -5 55 got the berth. I am wondering how the RAC cleared to that passenger? Not for me...If it is a case what basis RAC clearing happened in our system..Even we can use the help of Operational research or PERT CPM in order to solve the above issue.The intention of mail is atlest it should not repeated in future. Kindly consider this mail as a voice of consumer and I am frequently travelling in the above express. Thanks & Regards, Mohan [protected]

Kannur-yeshwanthpur express 16258 has been continuously running late. I have been regularly travelling in this train for weekends and 5.05 am it is supposed to reach hosur...it has not reached unitill 8am On 16.03.2015. And then it is kept held for another one hour at hosur. People travelling in this train have work on mondays and with the expectation of reaching early travel in this train. even my duty timing is 8.30 at madiwala...and its already 9 and train is at hosur yet. This has been a regular issue And makes buses a better travel option to bangalore than this train. I request the authorities to kindly look into this matter Asap.

train no 15910 avadh assam exp 15/03/2015 lalgarh to Bahadurgarh seat no 2ac 25 & 27 Nitin Sharda .lost my purse red colour . Chain pulling near jhakhal railway statIon .he picked my purse and other purse and run throug .pls tell what is security about your passenger .your attendant is not here .no security is here .pls tellll

FROM LAST WHOLE WEEK I AM TRYING TO BOOK TICKETS FROM LTT TO SHG BUT I AM NOT ABLE TO GET CONFIRM TICKETS. TODAY AT 08.41 AM I WAS ABLE TO PAY THE TICKETS FARE FROM MY NETBANKING FACILITIES STILL MY TICKETS WERE NOT BOOKED. HOW CAN ABOUT 497 TICKETS CAN BE BOOKED AND IT GOES TO 148 W/L IN JUST 20 SECONDS. BECAUSE OF AGENTS NORMAL PEOPLES ARE NOT ABLE TO GET TICKETS

Transaction id:[protected] train no: 13134/ BSB SDAH express date of journey:01/01/2015 date of booking:24/12/2014 (12:42 hrs) pnr no:[protected] I have booked four tickets through IRCTC from Zamania to Sealdah (ref: above mentioned details). However the train was cancelled on the scheduled date of journey for dense fog. Accordingly I thought that the ticket amount will be automatically refunded and transferred into the relevant bank account but till date I have not received the refund. Thanks.

CANCELLATION AMOUNT PERTAINS TO THE FOLLOWING DETAILS WAS NOT RECEIVED Transaction ID: [protected] PNR No: [protected] Train No./ Train Name 17239 / SIMHADRI Refund Status: SENT_TO_BANK Refund Amount: 890.0 kindly arrange for refund with regards K RADHASWAMY

I was trying to book a ticket form Bhubansehwar to Delhi in Rajdhani Express for 15th Mar and was online well before 10AM. Till 10 AM everything went smooth . But as soon as 10AM struck, my session was logged out. Now when I tried to re-login the site did not open. When it did open the CAPTCHA played smart. It showed words so jumbled into each other that it became so difficult to see and I faltered thrice. Even after so many hiccups I found that the tickets availability from 132 earlier dropped to 62 in no time. When I filled the form and went for booking it said this service is not available this time. after 2 unsuccessful attempts I finally managed to get thorugh again facing the challenging and highly jumbled up CAPTCHA characters. Post all this effort I was unsure that I would get a confirmed ticket or not and thats what happened. I could manage only WL-12&13 tickets after all this effort. I sincerely believe that IRCTC has made lives o[censored]s commoners very easy post the online launch but it is now into favouring all the DALALs and Insiders I guess. How come this happens only when you go for a tatkal ticket. Now when I am login its so smooth. The CAPTCHAs are so simple, nice and readable. THERE IS A BIG SCAM GOING ON I BELIEVE AND SOME SERIOUS ACTIONHAS TO BE TAKEN. MIND YOU THIS WAS NOT THE ONLY TIME I HAVE FACED THIS PROBLEM, BUT I HAVE TO VENT MY ANGER ONLY THIS TIME. Pls do something about this.

First Time I booked flight ticket with IRCTC, but amoount deducted and status was showing "Requested" Not received any PNR or ticket number, tried calling customer care [protected], but this number shows invalid. Tried calling other number of IRCTC customer care, they doesn't help and share one another contact details, called on that number n number of times, no body picked up the call. Pls call at [protected]. Rahul

THIS IS REGARDING THE COMPLAINT REGISTERED AGAINST INDIAN RAILWAY. I HAVE BOOKED THETICKETS FROM IRCTC .. THE DETAILS ARE AS FOLLOWS PNR:- [protected] TRAIN NO:- 15018 DATE OF JOURNEY:[protected] AT THE TIME OF BOOKING I GOT CONFIRMD SEAT IN BOGIE NO S2A...WHICH WAS SUPPOSED TO B ON THE FRONT SIDE OF THE ENGINE BUT AT THE TIME OF BOARDING THAT BOGIE WAS MISSING & NO PRIOR WARNING WAS THERE...AND THE PASSENGERS WERE SENIOR CITIZEN WHO WERE CARRYING TWO BAGS...WHEN THE TRAIN CAME AT CHALISGAON STATION THEY GOT CONFUSED AND HARASSED TOO.. I STRONGLY AGAINST THIS IRRISPONSIBLE MANAGMENT OF INDIAN RAILWAY

Sir, I booked a ticket with PNR no [protected] for journey on 14.12.2014 from Koderma to Kalyan Jn. I was not travel because Train 12321 was more than 6 hrs late. and also filed a TDR with reason Train more than 3hrs late. but IRCTC rejected my complain and write to reason train was not late more than 3 hrs, but train was came more than 6 hrs at Koderma Station.. May i request to you kindly approch to IRCTC and rectify the problem Thanking you Yours Faithfully, Mukesh Kumar Mob No- [protected]

Dear Sir I book the ticket From Bangalore To Patna Boarding at Chennai Booking date 5/1/2015 Date Of Journey 7/1/2015 Train Name Sangamit/ra Exp. Train No. 12295 Class 2A. 2 Passengers TDR reference ID as: ekt[protected] and the refund is still awaited from IRCTC. PNR NO .[protected]. Total Tkt Amount. 5228 . I Would like to notify you here is, If i book through IRCTC will get refund in 7 days in case of any failures, the same thing In VIA taking more than 90 days. As a agent our funds are locked liked this how can we make business? Please take this as our complaint/request and the necessary action asap...

i booked a ticket on 6 MAR 2015 through internet banking using SBI accont, the ticket charges were deducted from my account at same the time. But after two days i.e. 8 mar 2015 again Rs 11.25 was deducted from my account showing "DEBITICI[protected]IG00RSOED4Commission of IG00R-" this had heppaned earlier too. What is This? Refund my money as possible as and do provide me the details amount the deduction of the amount after one day for the transaction made a day earlier. Why its happened? Details of the deducted amount from my SBI account is given below.. 28 Oct2014DEBITICH[protected]IG00CTWWL3Commission of IG00C-11.25 15 Nov2014DEBITICH[protected]IG00ETTMO4Commission of IG00E-11.25 5 Feb 2015 DEBITICI[protected]IG00ODAEV8Commission of IG00O-11.25 8 Mar 2015 DEBITICI[protected]IG00RSOED4Commission of IG00R-11.25

I Ashok and booked the tickets on 16th feb 2015 from DVD-GNT(train no.12805) though SBI debit card banking.Due to technical problem transaction is failed and money is debited two times with the transaction numders are [protected] & [protected] from the account to IRCTC

I have written 30 times(below mail) to IRCTC regarding the refund of the money, there is no proper response also when i asked under which rule they have decided to refund of money, no reply has been given till date. Dear Sir, Subject : With respect to your email regarding the TDR amount to be refunded. Sir, i have booked an e-ticket with PNR no. [protected]. The date of the journey was 16-Feb-2015 from Raipur at 12:40 PM, which is the departure time from Raipur. The amount i have paid for 3-AC was 1472.47. Due to some reason i was unable to travel, so i had to cancel the ticket, since the chart was already prepared i filed online TDR at "16-Feb-2015 05:26:42 HRS" Now today i am getting an email regarding the refund of cancelled ticket. It says that amount "725" has been refunded, which is wrongly calculated and against the refund rules namely Ministry of railway notification new delhi dated 6th june 2013. According to the file Amendments_RefundRules_2406.pdf, Rule 7A, which is related to the cancellation of e-ticket, in which sub-clause (2) says that "in case of confirmed e-ticket refund shall be granted in accordance with rule 6". Sub-clause (b) of the rule 6 says that "if the ticket is presented for the cancellation between forty eight hours upto six hours before the scheduled departure of the train, cancellation charge shall be twenty five percent of the fare". I have filed TDR online at 16-Feb-2015 "05:26:42 HRS" the scheduled departure time was 12:40 PM, that means there is difference of 7 hours, 13 minutes and 18 seconds, which is inside of "upto six hours" of said Rule 6 (even if i take source departure time it will be inside the bracket given in the rule 6). Accordingly the deduction amount should be 368.11 Rs.only and the rest amount which comes out to be " 1104.35 Rs " should be refunded. Kindly please look into the situation and provide the necessary input from your side and do the needful, as i am a student, this is a big amount for me. Thank You. Attached : Please look into the Refund rules file, which is attached.Also find the TDR filing date and time and e-ticket. PS. Please also note that when one searches for the rules for the cancellation one gets many link like this which says same about the refund :http://www.services.irctc.co.in/beta_htmls/refundrules.html

i had book etickets from my card . and due to some personal problem i had cancelled it, but not yet got amount refund to my account its more then 15days ..., i think its very long time id is [protected], pnr is [protected] and another is id [protected] and pnr [protected]