Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Today(29/03/2015) while travelling to New Delhi from kharagpur in the train Purshotam express (12801), I found something very much anyoing, catering people the were charging the customer for any edible thing very ruthlessly. They sell tea for Rs.10 and cold drink at Rs.4o and it's clearly printed the price is Rs.34 . They can sell it at most Rs.36 or Rs.37 by justifying cooling charges but no they are sturd. I got antagonist when I asked them a bottle of water which costs Rs.15 as printed and I paid Rs.20, then the caterer said he do not have change of Rs.5 so either I have to have two bottles or have to pay exact amount in change. When I denied to buy two bottles then he said, if you want to purchase do what I said to you else you leave the bottle or forget the extra Rs.5 . I was so frustrated because of his behaviour so I visited to his manage and explain him whole scenario I got surprise when I found the same reaction from the manager as well. I asked him several times that could you please show me the irctc price list of the edible things, he just ignored and keep on wasting my time. I insisted then somehow he showed me that price list, in which I haven't seen the price of cold drinks and many more. I asked him that do you know that you caterer are selling things at high price he kept silent. Then I asked him that will you able to provide me any complaint form, he not at all cooperating, so I left the thing. I also want to bring in notice that when they are suppose to sell the things at that exact print price why they don't sell the good brands, for example they sell mango splash instead of maza/slice which cost the same to the consumers but low margin for the seller. The catering who were in the pantry car of Purshotam express(12801) where Meals on Wheels and the name of manager was Mr. Suraj Singh. Hope you will look into the matter and take necessary steps. Thanks & Regards Deepak A Rangari PNR- [protected]

What kind of service this 139 is providing ?? Is it making fool of the passengers??. Today on 29 march, 2015 such a disappointed service had been provided by the 139 that has taken my trust from this number. I had missed my train because of 139 service. Train no. 19414Which is scheduled at 8:05 at bhopal junction, according to 139 service it was 1 hr 30min late that too i checked it at 7:30 . Then suddenly when i checked the status of my train again at 8:30 then it was stated that THE TRAIN HAD DEPARTED. It was very annoying . I am very angry by this careless service . If 139 cannot provide good service then it must be shutdown. Also, i checked status on http://m.runningstatus.in/status/19414/[protected] This site was also showing the same status. This is totally an unrealistic situation for a passenger who wants to reach the destination on time. Also, my seat was reserved in tatkal so their is no provision of getting back my money. I have incurred loss of 645 INR. It puts an extra burden on me as i am a student. This really amounts to unreliability of railway services. The matter needs to be looked upon and a stringent measure needs to be taken to curb this issues and ask for compensation.

An e ticket was booked vide PNR [protected] train no. 12204 D.O.J[protected], CC, JUC-NDLS, Dep.05:35, ARVINDER KAUR, J2, 58 fare: 415, sc22.47+PG CHGS. The train could not be boarded and TDR was filed on[protected] at about 5.00 am. The refund has not been received in the bank account till date. Kindly send the refund in the bank account which was debited to make payment. Thanks

sir/madam, I travelled in 12724 AP exp fro ndls to sc at 0400h on 28 Mar 15 as the train was rescheduled at ndls. My PNR is [protected] and berth No. S9-9. As the waiter of the coach, did not provided water and curd both times at lunch and dinner for Mr. Ali aged 74yrs, he had omplained to the waiter why he did not provided these despite reminders, Mr. Ali also complained that the chapatis provided were of lunch times and hard. He said he would reduce 5 to 10 rupees. By this he started misbehaving with the senior citizen as co-passenger, I could not tolerate and I interrupted. By this he said TUM KYON BEECH ME AA RAHE HO BE TUMNE TO KUCH KHAYA NAHI" When I objected to this by saying give respect, he said tumhare jaise bhikari ko kya ijjat and hit on my eye which swollen and blood also came. I took photos of my injured face. After I along with Mr. Ali went to Pantry supervisor and complaned about this and shown my injured face. We asked for complant book three times at three different times, but the supervisor did not produce. The same was complained at Secunderabad vide compaint No. 260484 at about 0600h after alighting the train. This kind of behaviour by pantry staff like goons is not acceptable keeping the prestigious Indian Railways reputation in the world. What examples are we setting to the visitors and to our own people. The passengers are scared even to ask them for thier right. Even the waiter did not take order for Veg Biryani at dinner. This thing was also asked by me but he said there are wandering waiters they would provide. If this is the case then what is the fun of having a Pantry Car which is run by such supervisor and such goons. Please look into the matter. I did not report to Police because I have to rejoin my job by 05 Apr 15 at Siachen Glaciers. I am a soldier who is guarding the nation and even part of rescue operations of civilians who are in deep troubles. JAI HIND.

I have booked an e-ticket on 03.11.2014 Train No 17236 for travelling from TEN to HSRA on 31.12.2014 for 4 persons vide PNR No [protected]. I have cancelled 2 passengers out of 4 on 25.12.2014. I have received SMS from IRCTC stating that 2 tickets were cancelled and Rs 510.00 would be credited to my account.But till date the amount has not been credited. I have already lodged a complaint with IRCTC on 06.02.2015 vide Complaint No W/SW/SBC/[protected]. Till date, the amount has not been refunded. Regards, K.Arunachalam ( Mobile No 91-[protected])

I have booked a ticket in AC Coach (CC) in intercity Express on dated 22.03.2015 for journey date[protected] from BDL to LKO. Transaction ID-[protected] and PNR no-[protected]. but on that date there was no AC coach in that train so we suffered a lot. please refund my difference amount because we travelled in general class. thanks

Sir, i have filled TDR for PNR No.-[protected] on same day with reason " TRAIN DELAY MORE THAN THREE HOUR AND PASSENGER NOT TRAVELLED. IN TDR Status it is showing TDR Status: TDR Repudiate Reason for Repudiate TDR: Delay in online TDR filing / TDR filed after 30 days

Dear IRCTC team pls note that I do frequent ticket booking on IRCTC.com for hassle free transaction. One of my TDR is not yet settled after giving so many reminders. it's been a long time to get a revert on the same. TDR was filled Reference No: [protected]. I did not travelled as we had connecting flight and we applied for TDR on the same day as the chart was prepared..kindly do the needful to settle the transaction of the same.

I have booked railway tickets on 24/03/2015. Its total cost is 600. They deducted Rs. 11.24 as tax for each bookings. Then they have deducted Rs.11.25 on 26/03/2015 without prior information. i would like to know the reason for deducting amount from my account. Kindly resolve the issue.

Dear Sir, This is to inform you that I had a ticket for 4 persons for travelling from Rajgangpur to Howrah on 07.10.2014. But unfortunately one was confirmed & rest three was waitlisted. So naturally the confirmed passenger traveled & rest of the three persons did not travel. The TTE has given me a TDR / GR certificate for refund of the fare for that 3 persons. I claimed the same in online in TDR site. They have given a Ref.no. [protected]. PNR no. of my ticket was [protected]. I request you to please look into this mater urgently & oblige. Waiting for your good reply. Thanks & Regards B. PRASAD Ph.[protected]

I travel in 12863 - howrah Yeshwantpur train quite very frequently and noticed that the ladies compartment in this train is filled only by males where in the ladies who get In hardly find place even to stand. Why is that this situation is not questioned by police and the benefits though given to women they're not getting benefitted.

Myself, Ms. Bhakti Baheti and Mr. Ujjwal Baid had booked two dormitory rooms online at Thane Station (MH) on 28th Feb. and the check in date was 20th March, 2015. I had specified gender as 'female', had paid the charges and booking was successful. However, when we reached there, we came to know that the dormitory was only for gents and ladies were not allowed. If this is the case, I should not be allowed to book the room itself. It caused very much inconvenience to us and our money was also wasted. Following are the details of booking: PNR No: [protected] Transaction ID: [protected] RR Reference Number: TNARR167176 Travel Authority No: [protected] Please kindly look into this matter and process our refund. Thanking you.

Name-pratap sarkar Work-indian navy PNR:[protected], TRAIN:11016, DOJ:26-03-15, SL, BPL-ET, Dep:12:00, PRATAP SARKAR, S5 63, Fare:140, SC:11.24+PG CHGS I had need a water bottle and i asked to the pantry pls give me a water bottle they told me that our water bottle price 20/_rs but i told them that water bottle price is 15 rupees then why you r taking 5 rupees extra they miss behave with me and told me that you can do whatever you can .pls i requested that stop that type of curroption.and take neccessary action against all those r involbe in corruption.

hello, i have booked a e-ticket from howrah (hwh) to indore (indb)... my money has been deducted from my bank account but ticket has not been book yet... So, i want the refund of the money.. you can check the screenshots.. please help transaction ID : [protected] you can check.. please help.

I have to visit some place with my family but new rule is getting as obstacles for booking family ticket between 8 - 12 . Ur site saying after 12 noon u can book ticket for family's .How? After 12 all seats will go to WL then how I conform by ticket through online .Instead of this "One Ticket Can Be Booked Online " Ur site can stop giving service.why Ur online booking service is opened for told others that we have some kind of website that can book ticket .

Dear Irctc Bhagyanagar express 17233 is the worst operated train in SCR circle. It never reaches destination on time. Why not please try operating it on time?. If there are some other express trains which need to cross this, then why not operate this in another time window?. Please improve the train on time running performance. Specially the timing followed by this train on 25-March 2015 has been pathetic. Thanks.

i had filled the tdr FOR THE PNR NO:pnr no:[protected] on December 2014 but up to now i didn't get the refund and not responding to any mail you can check out the required details bellow TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Filing Date: 08-Dec-2014 16:38:25 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EAST COAST RAILWAY (EO) regards y.srikanth [protected]

Could you please provide me the details, How the railway fixes the parking fee in different stations, I faced large different amount from station to station. First thing, i did not get the computerized slip from the parking area holder's, i only get the slip (small with manually entered the amount). He said that, for the Vehicle car, the rate is 50 per day. If i park the vehicle for 5 days the amount will be 250 (50*5). Is it right amount, our station code is below (kannur) Stationcode, CAN. Zone(s) · Southern Railway · Division(s) · Palakkad.but the same days parking in other station, they only taking reasonable price. Please provide the replay as soon as possible, because i am going to pay this week. Also please mention, which department is authorized for parking area related responsibility

I cancelled one ticket on 31 oct 2014 after chart preparation, so that time i filled TDR Now tdr status is CR registered, but now 4 months gone i did not get any refund on this cancelled ticket : please find attachment with this complaint

The train number 16570 kcg to ypr express on 19th March 2015. We had unpleasant experience in coach# S1 had stincking smell, unclean berths and too many cockroaches. It was worst experience I had in the 16570 train as i entered the train miserably I was not able sit on the berths allotted to me that had lot of dust and dirt on top of it. I myself cleaned the S1 56 and 53 berths allotted to us for travelling and we could not have lunch by seeing the cockroaches coming from every corners and the toilets where sticking and full of cockroaches impossible to step inside and use it. Entire night we could not sleep in the coach S1 of Train 16570 on 19th March as the cockroaches where coming on our body. Really I had very worst experience where entire night I was awake. I had informed the tt also to take the action against it. Please resolve it and make the irctc experience pleasant one. i will not use 16570 train from now on for booking is the message I am carrying forward. Request to give best service to the customer. I did not take any photo otherwise I would have upload the same.