Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Team IRCTC, I'm very happy with the efforts being taken to develop train services. But I'm afraid with the privatisation being happening these days. For your knowledge I had a very bad experience at an additional current ticket vending counters (mostly privately operated) in the basement of Pune Railway Station. Usually I see that these counters deny to issue Platform Tickets to the Customers. I guess they do not have the right to deny this service as the other counter person issues the Platform ticket. BUT THIS COMPLETELY DEPENDS ON THEIR MOOD. Last Sunday on date[protected] at 11 am I had visited station to attend my parents who were on the way to my native via Pune. I visited one of the ticketing counter in the basement and the CHILD (a person of age between 15-18 years) was handling this counter. I requested him to issue platform ticket. He denied rudely saying that we have stopped issuing platform ticket since 01st March, 2015. For your information I had got the platform tickets from the same vendor on Thursday i.e.[protected] @ around 3.30 pm. For this I objected him not to tell lie and if he does not wishes then he should speak true and not with false statements (and that too in a polite manner using term DADA - Meaning Brother in Marathi). The child came heavily (aggressively) upon me and said "I DO NOT WISH TO ISSUE PLATFORM TICKETS TO YOU, DO WHATEVER YOU WISH YOU CAN". Meanwhile another person approached him to issue platform ticket and he accepted him to issue with the ONLY INTENT TO SHOW ME THAT IT IS HIS WISH. In fact they charge Re.1/- additional for the platform tickets. I do not understand why Government is hiring such HOOLIGANS as their ticket vendors. In fact Government keeps asking to waive off Subsidies on various utilities provided by Govt. say for an instance Cooking Gas. Even these Gas Vendors are RUDE and seem to be a bit HOOLIGAN type. We as a common man cannot even argue to our point else we would get beaten up with these vendors as they have unity within them. Further to view my thought. I have been seeing request of Modi Govt. to waive off Subsidy on LPG voluntarily. Till Saturday I was of the view that I as a Citizen of India should contribute and support Government in overcoming their hurdles and decided to waive off subsidy on my LPG Connection. BUT AFTER RLWY PLATFORM INCIDENCE & DUE TO THESE FREQUENT NUISANCES WITH THE VENDORS I HAVE CHANGED MY MIND AND HAVE FORMED OPINION THAT NOT TO WAIVE OFF ANY SUCH SUBSIDY. I hope something positively would be taken by the Government from my Incidence. Regards, Narayan Bung Email ID: [protected]@yahoo.co.in

Dear Sir/ Madam, This is heights of irresponsibility of the Indian Railways, irrespective of the board that issues the refund. A meager amount of 2045 INR is taking almost 2 MONTHS to be refunded. I had to face the inconveniences because of your incompetence of the delayed trains and now the inconvenience of not getting my money back. This has gone way out of hand and i have showed enough of patience. Following are my details for your reference : Transaction ID : [protected] PNR Number : [protected] Train Number : 12141 Name of passenger : Arindam Pal TDR filed : 8th Feb 2015. Following are the List of TRAILING Mails that have transpired : On Tue, Mar 3, 2015 at 12:42 PM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that all refund policy is framed by Indian Railway. TDR Refund is process/approved/repudiated by zonal Railway as per Refund Rules. IRCTC forward the case to Zonal Railway on the basis of customer requests. Once refund received from Zonal Railway, it will be credited back to customer account.Your cooperation is highly solicited in this regard. Thanks & Regard Sonali Bansal Executive Customer care [protected]@irctc.co.in Ph[protected] [#1031997] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: Re: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:34:20+05:30 To: [protected]@irctc.co.in Cc: [protected]@irctc.co.in [protected][protected][protected][protected] Dear Sir/ Madam, This is wrt to the trailing mail. Its almost 1 Month that there is No Refund. This is outrageous. I have never faced so much of problems from the railways. The Trains in more than 5 Hours LATE. I had spend my night in the CST Station. As per Your Noms, I file for a Refund ON TIME. But still is it is taking almost 1 Month to get a meager amount of INR 2045. This is by far the most troublesome experience i have had with the Railways. Following are the details : Transaction ID : [protected] PNR Number : [protected] Train Number : 12141 Name of passenger : Arindam Pal TDR filed : 8th Feb 2015. I still request you to kindly expedite on the matter immediately and refund the requisite amount. Thanks, Arindam Pal. Managing Partner. AP Engineers & Consultants +[protected] On Fri, Feb 20, 2015 at 2:36 PM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that we are in the process of communicating this refund process online with most of the Railway Zones to make the refund process faster and are expediting the matter with the competent authorities but still amount of refund is decided and granted by the concerned Railway zones and this process takes some time. Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. Thanks & Regards Shambhu kumar Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#977515] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:29:43+05:30 To: [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Dear Sir/Madam, This is with respect to the trailing mail. Its been 12 Days that the cancellation is still in process. This is my first time that I am facing so much of an inconvenience from your end. Requesting you to kindly expedite on the matter and revert back as it has been way to long. Looking forward for your favorable reply. Thanks, Arindam Pal. Managing Partner. AP Engineers & Consultants +[protected] On Sun, Feb 15, 2015 at 8:17 AM, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that we are in the process of communicating this refund process online with most of the Railway Zones to make the refund process faster and are expediting the matter with the competent authorities but still amount of refund is decided and granted by the concerned Railway zones and this process takes some time. Kindly cooperate with us, once the refund is received from the railways the amount will be credited to your same account. . Your case is being dealt by CCM/Refund..Chief Commercial Manager/Refund East Central Railway(ECR), Biscomaun Tower, 5th Floor, West Gandhi Maidan, Patna-800001 .(EC Railway Zone). Thanks & Regards Laxmi Saini Executive (Customer Care) [protected]@Irctc.co.in Ph[protected] www.Irctc.co.in[#946777] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: Re: [Fwd: Re: Cancellation of ticket] From: arindham.[protected]@gmail.com Date:[protected]:32:47+05:30 To: [protected]@irctc.co.in Cc: [protected][protected][protected][protected] Dear Sir, Thank you for your reply. Please do understand my reticence. I am aware that the railway board and the IRCTC are different entities altogether. I would just want to know, the tentative tenure required to refund the amount. In case of your inconvenience, it will be also of great help if you could guide me to the correct source (email address, contact number, etc.), to whom i will be able to raise my concerns. Looking forward for your favorable reply. Thanks & warm regards, Arindam Pal. +[protected]. On Wed, Feb 11, 2015 at 8:37 PM, <[protected]@irctc.co.in> wrote: Dear Customer, As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. Thanks & Regards Vinay Executive, Customer Care [protected]@irctc.co.in www.irctc.co.in [#930972] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ -------- Original Message -------- Subject: Re: Cancellation of ticket Date: Wed, 11 Feb 2015 20:00:37 +0530 From: Arindam Pal <arindham.[protected]@gmail.com> To: [protected]@irctc.co.in References: <CACSEMJ8Hh59e_rdF=teRF3gBnrsyR-OfOQ1j_TmhrouxQB=[protected]@mail.gmail.c...⇄ Dear Sir / Madam, This is with respect to the trailing mail. My TDR was filed from your end on 8th Feb 2015. Requesting you to kindly make me aware of how long does it take for the refund to take place as i haven't received the money. This being my first time in the process, would highly appreciate if you could co-operate with me. Attached with this mail are the details of the TDR and the transaction. Thanks and regards, Arindam Pal. +[protected] On Sun, Feb 8, 2015 at 3:17 AM, Arindam Pal <arindham.[protected]@gmail.com <mailto:arindham.[protected]@gmail.com>> wrote: Dear Sir / Madam, Requesting you to please cancel my ticket and do send me the TDR Number. Details of the ticket are as follows: Transaction ID : [protected] PNR Number : [protected] Train Number :12141 Name of passenger : Arindam Pal The train being excessively late, i need to cancel my ticket. I havent started the journey. Requesting you to kindly guide me on the cancellation process, for me to do the needful. Thanks & regards, Arindam Pal. +[protected].

Dear Sir/Madam, In spite of so many emails and phone conversations my problem is not resolved. It’s testing my patience, hence request you to resolve my issues ASAP. Moreover all my booking histories and details of TDR’s are missing please look into it and resolve my problem. & NOTE: I have filed TDR on[protected], same date was my Date of Journey: PNR No. [protected]. Ticket was for 3 passengers travelling from HWH to DURG out of three tickets only 1 ticket got confirmed and other 2 were in Waiting List, so none of three traveled. TDR was filed on same date much before train left station i.e. HWH. Initially it was rejected and later after telephonic conversation I couldn't find my histories in IRCTC account. Reference No. Provided to me was. 1072727. Anil Kumar Basak

I have filed TDR for not travelling journey on 04-Feb-2015 19:44:41 HRS. However refund is yet to be approved. Below are the details of TDR. Please close this matter as soon as possible. SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] [protected] ERS BSR 04-Feb-2015 CR Registered 04-Feb-2015 19:44:41 HRS.

Hi IRCTC I had booked a ticket from Koaa to Njp for the 29 the March 2015 with scheduled departure at 20:45. I missed my train and wanted to cancel the ticket to get the refund. The station master said that since the cancellation counter had closed we will get the refund on the next day after 6am In the online portal it showwd the ssystem is down due to system update. I could not cancel due to your fault The pnr number is [protected]

Hi Today(29/03/2015) while travelling to New Delhi from kharagpur in the train Purshotam express (12801), I found something very much anyoing, catering people the were charging the customer for any edible thing very ruthlessly. They sell tea for Rs.10 and cold drink at Rs.4o and it's clearly printed the price is Rs.34 . They can sell it at most Rs.36 or Rs.37 by justifying cooling charges but no they are sturd. I got antagonist when I asked them a bottle of water which costs Rs.15 as printed and I paid Rs.20, then the caterer said he do not have change of Rs.5 so either I have to have two bottles or have to pay exact amount in change. When I denied to buy two bottles then he said, if you want to purchase do what I said to you else you leave the bottle or forget the extra Rs.5 . I was so frustrated because of his behaviour so I visited to his manage and explain him whole scenario I got surprise when I found the same reaction from the manager as well. I asked him several times that could you please show me the irctc price list of the edible things, he just ignored and keep on wasting my time. I insisted then somehow he showed me that price list, in which I haven't seen the price of cold drinks and many more. I asked him that do you know that you caterer are selling things at high price he kept silent. Then I asked him that will you able to provide me any complaint form, he not at all cooperating, so I left the thing. I also want to bring in notice that when they are suppose to sell the things at that exact print price why they don't sell the good brands, for example they sell mango splash instead of maza/slice which cost the same to the consumers but low margin for the seller. The catering who were in the pantry car of Purshotam express(12801) where Meals on Wheels and the name of manager was Mr. Suraj Singh. Hope you will look into the matter and take necessary steps. Thanks & Regards Deepak A Rangari PNR- [protected]

What kind of service this 139 is providing ?? Is it making fool of the passengers??. Today on 29 march, 2015 such a disappointed service had been provided by the 139 that has taken my trust from this number. I had missed my train because of 139 service. Train no. 19414Which is scheduled at 8:05 at bhopal junction, according to 139 service it was 1 hr 30min late that too i checked it at 7:30 . Then suddenly when i checked the status of my train again at 8:30 then it was stated that THE TRAIN HAD DEPARTED. It was very annoying . I am very angry by this careless service . If 139 cannot provide good service then it must be shutdown. Also, i checked status on http://m.runningstatus.in/status/19414/[protected] This site was also showing the same status. This is totally an unrealistic situation for a passenger who wants to reach the destination on time. Also, my seat was reserved in tatkal so their is no provision of getting back my money. I have incurred loss of 645 INR. It puts an extra burden on me as i am a student. This really amounts to unreliability of railway services. The matter needs to be looked upon and a stringent measure needs to be taken to curb this issues and ask for compensation.

An e ticket was booked vide PNR [protected] train no. 12204 D.O.J[protected], CC, JUC-NDLS, Dep.05:35, ARVINDER KAUR, J2, 58 fare: 415, sc22.47+PG CHGS. The train could not be boarded and TDR was filed on[protected] at about 5.00 am. The refund has not been received in the bank account till date. Kindly send the refund in the bank account which was debited to make payment. Thanks

sir/madam, I travelled in 12724 AP exp fro ndls to sc at 0400h on 28 Mar 15 as the train was rescheduled at ndls. My PNR is [protected] and berth No. S9-9. As the waiter of the coach, did not provided water and curd both times at lunch and dinner for Mr. Ali aged 74yrs, he had omplained to the waiter why he did not provided these despite reminders, Mr. Ali also complained that the chapatis provided were of lunch times and hard. He said he would reduce 5 to 10 rupees. By this he started misbehaving with the senior citizen as co-passenger, I could not tolerate and I interrupted. By this he said TUM KYON BEECH ME AA RAHE HO BE TUMNE TO KUCH KHAYA NAHI" When I objected to this by saying give respect, he said tumhare jaise bhikari ko kya ijjat and hit on my eye which swollen and blood also came. I took photos of my injured face. After I along with Mr. Ali went to Pantry supervisor and complaned about this and shown my injured face. We asked for complant book three times at three different times, but the supervisor did not produce. The same was complained at Secunderabad vide compaint No. 260484 at about 0600h after alighting the train. This kind of behaviour by pantry staff like goons is not acceptable keeping the prestigious Indian Railways reputation in the world. What examples are we setting to the visitors and to our own people. The passengers are scared even to ask them for thier right. Even the waiter did not take order for Veg Biryani at dinner. This thing was also asked by me but he said there are wandering waiters they would provide. If this is the case then what is the fun of having a Pantry Car which is run by such supervisor and such goons. Please look into the matter. I did not report to Police because I have to rejoin my job by 05 Apr 15 at Siachen Glaciers. I am a soldier who is guarding the nation and even part of rescue operations of civilians who are in deep troubles. JAI HIND.

I have booked an e-ticket on 03.11.2014 Train No 17236 for travelling from TEN to HSRA on 31.12.2014 for 4 persons vide PNR No [protected]. I have cancelled 2 passengers out of 4 on 25.12.2014. I have received SMS from IRCTC stating that 2 tickets were cancelled and Rs 510.00 would be credited to my account.But till date the amount has not been credited. I have already lodged a complaint with IRCTC on 06.02.2015 vide Complaint No W/SW/SBC/[protected]. Till date, the amount has not been refunded. Regards, K.Arunachalam ( Mobile No 91-[protected])

I have booked a ticket in AC Coach (CC) in intercity Express on dated 22.03.2015 for journey date[protected] from BDL to LKO. Transaction ID-[protected] and PNR no-[protected]. but on that date there was no AC coach in that train so we suffered a lot. please refund my difference amount because we travelled in general class. thanks

Sir, i have filled TDR for PNR No.-[protected] on same day with reason " TRAIN DELAY MORE THAN THREE HOUR AND PASSENGER NOT TRAVELLED. IN TDR Status it is showing TDR Status: TDR Repudiate Reason for Repudiate TDR: Delay in online TDR filing / TDR filed after 30 days

Dear IRCTC team pls note that I do frequent ticket booking on IRCTC.com for hassle free transaction. One of my TDR is not yet settled after giving so many reminders. it's been a long time to get a revert on the same. TDR was filled Reference No: [protected]. I did not travelled as we had connecting flight and we applied for TDR on the same day as the chart was prepared..kindly do the needful to settle the transaction of the same.

I have booked railway tickets on 24/03/2015. Its total cost is 600. They deducted Rs. 11.24 as tax for each bookings. Then they have deducted Rs.11.25 on 26/03/2015 without prior information. i would like to know the reason for deducting amount from my account. Kindly resolve the issue.

Dear Sir, This is to inform you that I had a ticket for 4 persons for travelling from Rajgangpur to Howrah on 07.10.2014. But unfortunately one was confirmed & rest three was waitlisted. So naturally the confirmed passenger traveled & rest of the three persons did not travel. The TTE has given me a TDR / GR certificate for refund of the fare for that 3 persons. I claimed the same in online in TDR site. They have given a Ref.no. [protected]. PNR no. of my ticket was [protected]. I request you to please look into this mater urgently & oblige. Waiting for your good reply. Thanks & Regards B. PRASAD Ph.[protected]

I travel in 12863 - howrah Yeshwantpur train quite very frequently and noticed that the ladies compartment in this train is filled only by males where in the ladies who get In hardly find place even to stand. Why is that this situation is not questioned by police and the benefits though given to women they're not getting benefitted.

Myself, Ms. Bhakti Baheti and Mr. Ujjwal Baid had booked two dormitory rooms online at Thane Station (MH) on 28th Feb. and the check in date was 20th March, 2015. I had specified gender as 'female', had paid the charges and booking was successful. However, when we reached there, we came to know that the dormitory was only for gents and ladies were not allowed. If this is the case, I should not be allowed to book the room itself. It caused very much inconvenience to us and our money was also wasted. Following are the details of booking: PNR No: [protected] Transaction ID: [protected] RR Reference Number: TNARR167176 Travel Authority No: [protected] Please kindly look into this matter and process our refund. Thanking you.

Name-pratap sarkar Work-indian navy PNR:[protected], TRAIN:11016, DOJ:26-03-15, SL, BPL-ET, Dep:12:00, PRATAP SARKAR, S5 63, Fare:140, SC:11.24+PG CHGS I had need a water bottle and i asked to the pantry pls give me a water bottle they told me that our water bottle price 20/_rs but i told them that water bottle price is 15 rupees then why you r taking 5 rupees extra they miss behave with me and told me that you can do whatever you can .pls i requested that stop that type of curroption.and take neccessary action against all those r involbe in corruption.

hello, i have booked a e-ticket from howrah (hwh) to indore (indb)... my money has been deducted from my bank account but ticket has not been book yet... So, i want the refund of the money.. you can check the screenshots.. please help transaction ID : [protected] you can check.. please help.

I have to visit some place with my family but new rule is getting as obstacles for booking family ticket between 8 - 12 . Ur site saying after 12 noon u can book ticket for family's .How? After 12 all seats will go to WL then how I conform by ticket through online .Instead of this "One Ticket Can Be Booked Online " Ur site can stop giving service.why Ur online booking service is opened for told others that we have some kind of website that can book ticket .