Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have just booked three tickets yesterday between 8.07 am to 8.20 am of date 10th May 2015, TRAIN NAME-COROMANDAL EXP.for journey from HOWRAH TO CHENNAI CENTRAL STATION. I Have received three messages of SBI that Rs 3493.72, Rs.1352.49 & Rs.1352.49 was deducted on[protected] at 8:07 am, 8:13 am & 8:20 am respectively. I have checked transaction details but it has not been displayed on irctc website this states that the above ticket have not been booked and total Rs 6198.70 has been deducted for a invalid reason from my SBI saving account.Kindly refund the above amount in my same account with intimation to me. contact number - [protected].

Hi TEam, I have filled a tdr but not getting amount bank says they didnt recieved amount from IRCTc, even though IRCTC told we have refunded the amound. PNRcancellation id [protected] pnr [protected] registration no CNR310115W15705 Txn ID [protected] Date of booking 14 jan 2015

Dear Sir I have filed TDR dated 18-Dec-2014 11:43 AM train no. - 13006/ASR HWH MAIL as train is delayed by more than 16 hours and TDR is rejected by 16 hours and when I talk to the executive today they said we can't do anything as my parents keep on waiting whole night at the station till 10am in morning as ticket booked was online and my parents said to cancel the tickets and now after three months waiting for my money to refund now authority IRCTC have cancelled my TDR so I want to file TDR against them to harass the customers as train late by 16 hours and on cancellation you doesn't refund the TDR on filling proper mails to your department ... Thanks & Regards Gagandeep Singh

I have registered for online railway ticket booking with www.irctc.com with user id gthushar but I could not recover my password. I would request your kind self to cancel all existing registration for online ticket booking through irctc so that I can re register afresh for online ticket reservation. my email address is [protected]@gmail.com

Train cancelled journey dated 22-Jan-2015, PNR no. [protected] transaction id no. [protected] Train no. 12376 / ASN MAS EXPRESS, VSKP TO GDR. TWO Passengers. there is no sms or any other information regarding cancellation from your end. once we came to visakhapatnam station we came to know about cancellation.

I have booked the ticket on 11/03/2015 and cancelled the confirmed ticket on same day (11/03/2015). date of journey is 19/03/2015. Insteed of charging Rs. 30/ticket it was charged Rs.180/ticket. Pnr Number: [protected] Transaction ID: [protected].

I had filed TDR on 25th Dec 2014 01:30:22 AM, and i have given reason "Train Was Late More then 3 hr. and passenger's not travelled" First time IRCTC rejected my TDR with reason "Invalid TDR Timestmap : DELAY". On that time i concerned with customer care and raised ticket to reopen my case because i filed TDR before train reached on my station and train was delay approx 5 hr. IRCTC re-opend my case and then rejected with reason "Train was running ontime". In actual scenario train started from starting point more then 5 hr late. For your information please find details below and some screen shot to prove that train was delayed on 24th Dec 2014. Details> Trian No and Name. 22110/NZM LTT AC EXP Date of Journey. 24Dec2014 Reservation from. Gwalior (GWL) Reservation To. LTT PNR. [protected] Name. Akhil Saxena Mob. [protected] Email. akhil.[protected]@gmail.com I would like to appreciate if you reopen my case, and refund my money ASAP.

I had booked a ticket by 12677 / ERNAKULAM EXP from Bangalore City Junction (SBC) to Ernakulam South Junction (ERS) to travel on[protected]. I got a message also confirming my ticket details, my seat no being C1 65. When I reached the station to my dismay I found that there was no name in the chart on the coach against seat No 65 and it was written (D). The train was in the 4th platform and I went all the way to the 1st platform to enquire in the Enquiry but I was asked to ask the TTR . TTR comes only just before the train starts. Luckily when I checked my PNR number I saw that my seat no was shifted to C1 47. I being young running around was okay but imagine an old lady with luggage travelling alone undergoing such trauma. IRCTC can send another message informing the new seat number and the staff at Enquiry Section can check the PNR number and find out and inform the passenger instead of asking to contact the TTR. Everybody does not have a smartfone with them. The condition of the coach also is pathetic. I hope our Honourable Railway Minister will look into the matter.

my user id is: pubali1998 and e-mail account: [protected]@gmail.com. I booked 6 i-tickets this morning 11/3/15 in Rampurhat intercity from prantik to sealhdah amounting Rupees 526 through net banking and the amount has been deducted from my bank account. But i have not recieved any confirmation from IRCTC in my mobile. further in the booked ticket history of IRCTC transaction charges are not being shown. i request you to immediately look into the matter of grave concern and confirm the tickets. The DATE OF JOURNEY being 16/3/15.

Deer sir, i Sarfraj Ahmad i have personal user id of IRCTC . my user id is ahmad2368 . i was booking railway ticket on 10/03/15 two ticket for GAYA Jun but first ticket is conform but second ticket is not booked and payment deduct in my amount please solve my problem. mobil no [protected] [protected]

I had cancelled below two tickets but still i am not getting refund form irctc. pls do needful Transaction ID CancellationID Refund Status [protected] [protected] SENT_TO_BANK [protected] [protected] SENT_TO_BANK Regards Rajadurai K

I have cancelled my e -ticket(waitlisted) PNR No.[protected] from Jammu Tawi to Bandra terminus on 3rd march 2015 but till date the refund amount of Rs 9690/- has not been credited to my account.I have contacted your customer care executives on the subject issue .The only reply I have received is ---" wait it will be credited, it is in the process.". Can I request you to kindly expedite the refund proccedure and oblige me. Thanks and regards. N.C. Sarkar Mumbai Cell No. [protected]

dear sir iam a bonafide customer of your system on 08-03-15 i had tried to book 2 nos tatkal tickets from my site registered user site Regret to say that till date the amount has not been credited to my net banking a/c the ticket was not booked due to server problem, the details are as follows;- (1) trans id is [protected]IG00RWSERI Transfered to [protected] SBI IRCTCcollect of Rs 1267.47/= (2) Trans id is [protected]G00RWKOP7 Transfer to [protected] SBI IRCTC Collect of Rs 2287.47/= Please take necessary action to refund the above amount at the earliest thanks Jayesh chandra rai cell no [protected]

My ticket against PNR Number [protected] & PNR Number [protected] has been cancelled successfully. But I don't get the refund amount of Rs. 5280 in my account till date. Please take needful action for refund the amount of cancelled ticket. Cancelation Date 08/03/2015 PNR Number: [protected] Refund Amount of Rs. 2640 Cancelation Date 08/03/2015 PNR Number: [protected] Refund Amount of Rs. 2640 Total Amount Rs. 5280 Thankyou Regard's Ajeet Pratap Singh

We have travelled from habibganj to kalyan by gorakhpura -ltt holi special, train no 01048. Because ho delay of the train we have lost one day salary, 8 hrs time and also cancelletion charge of connecting train from kalyan to pune. At habibganj station, train no was nit displayed in the list and not even platform no status. Everyones time is valuable. If irctc is not capable of maintaining holiday special train then its better not to provide this kind of special service. Even in also, nobody was there to provide fresh bedsheets, pillows and blanket in 3 AC coach. I am requesting you to kindly give the conpensation for the salary loss, time lost and cancellation charges. Thanks

I have cancelled two tickets details are given below, Which I have booked using debit card. It shows that the amount is refunded to my account but actually its not credited to my account. The refund date given as per your system is :02-Mar-2015 Refund Id 1: [protected] Refund Amount:410.0 Refund Id 2: [protected] Refund Amount:195.0 Cancellation date (1 & 2): 03-Mar-2015 Please, Refund my amount as soon as possible to my account.

Sir, Last week on Saturday I ordered one plate chappathi and veg curry.I was served with two cappathies but in the bill it was shown I had three.When I shown the bill, without hesitation cashier returned back 10 rupees of one chappathie.Few of my friends had similar experiences.Kindly look into the matter....

I Sangita Sawalkar got a fake call stating that Mr Rahul Kumar Gupta (phone numer-[protected]) is your irctc employee and asked us the details of our bank transaction which we had stated in our complaint regarding "invalid money deduction" on this site.dated[protected].Kindly enquirre about thsi fraud person so that he does not know dupe other customers using ur company name.

Dear Sir/Madam i have filed tdr request as my train pothigai exp i am not for going 2 passenger ticket was filed as tdr. but my amount not refuned.kindly see and take some action My ticket details is as under Transaction ID: [protected]. PNR No: [protected], Train No/Name : 12662/Pothigai Exp Date Of Journey : 29-12-14, Date Of Boarding : 29-12-14 Class : Second AC (2A) From : MADURAI (MDU) To : CHENNAI EGMORE (MS) Boarding : MADURAI (MDU) Resv.Upto : CHENNAI EGMORE (MS) Quota : GENERAL ( GN) Ticket Type : E- Ticket (PQWL) Passenger Details SL.No: Name and Age Sex Berth Reference Concession Status : 1 UMA ANANTH 54 Female PQWL/29Booking Status(PQWL/10Current Status) Updated 2 SUJITHRA 54 Female PQWL/30BookingStatus(PQWL/11Current Status) Updated Payment Details : Payment Option: Canara Bank Debit Card Ticket Charge : 2270.0 Service Charge : 22.47 Total : 2292.47 Saranya Email ID : [protected]@gmail.com

I had tried to book ticket in tatkal quota on 12859 Geetanjali Exp. for the journey date 8-3-2014 on 7-3-2014. Transaction ID's are [protected] and [protected].Tickets have not been booked but the amounts of 4592.47 and 3362.47 rupees for respective transaction ids have been debited from my bank account, the total being 7954.94 rs .Pl see for the return of this amount as soon as possible.