Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Feb 5, 2026
Complaints 10875
Resolved
1837
Unresolved
9038
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 415

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Apor
from Mumbai, Maharashtra
Mar 7, 2015
Report
Copy

Address: Mumbai City, Maharashtra

Dear Concern, Today on 7th March I did a Tatkal booking for 8th March for 2 passengers. I made the payment through my credit card. The payment went through and I got an email and a sms for the same but to my surprise the TICKETS were not issued!!! Now, my parents (senior citizens) have to travel tomorrow. Please advise of how to get these tickets issued Transaction id: [protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    majhi sravan kumar
    from Chandigarh, Chandigarh
    Mar 7, 2015
    Report
    Copy

    Address: Chennai, Tamil Nadu

    SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] [protected] VSKP BZA 25-Feb-2015 CR Repudiate 02-Mar-2015 13:00:59 HRS 2 [protected] [protected] RGDA VSKP 25-Feb-2015 CR Repudiate 02-Mar-2015 13:00:41 HRS 3 [protected] [protected] BZA MAS 26-Feb-2015 CR Repudiate 02-Mar-2015 13:00:18 HRS 4 [protected] [protected] VBL MAS 19-Feb-2015 CR Repudiate 19-Feb-2015 08:27:26 HRS 5 [protected] [protected] VZM MAS 19-Jan-2015 CR Registered 18-Jan-2015 17:55:11 HRS
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      kam2251977
      Mar 7, 2015
      Report
      Copy

      Address: Ahmedabad, Gujarat

      Sir, During first booking the payment has been deducted but during process the booking failed found. so i log out and login again. I checked my booking history but no booked ticked found. Then i go to book ticked again in that 2 times bank session expired and after that i booked my ticked. So when i checked my booking history. i found 2 ticked booked for the same and in same compartment. I cancelled one of the two.. Pls do need ful and please refund me for that is it was not my mistake. This is the server mistake.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      View replies
      Sir...What is the meaning of this Site


      On which I didn't got reply since many days.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        RISHAVVA
        from Mumbai, Maharashtra
        Mar 6, 2015
        Report
        Copy

        Address: Surat, Gujarat

        Dear Sir, We are traveling from Surat to Delhi from August Kranti Rajdhani Express ( Train No: 12953 ). The water bottles given to we're found to be with Broken caps. We asked for other bottles but those were also in same condition. Kindly do the needful. Regards, Rishav Bansal
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          saahilanas
          from Mumbai, Maharashtra
          Mar 6, 2015
          Report
          Copy

          Address: Lucknow, Uttar Pradesh

          On 06/03/2015, i want to book ticket for going to agra for my brother journy date 07/03/2015 train name patnp kota 13237. Problem- when i was booking ticket a problem occured a massage displayed "you are only permitted to book 2 tickets between 10am to 12 pm on same ip address." But i could not book a single ticket in such time. Same problem i have faced 2 times more before tw months The question arises Is there a prolem with irctc Or Irctc site could be hacked. I want answer if i can not book tickets through irctc in emergency then why tatkal service on irctc avaiabe, close it or solve it. I want to tell you ther
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          View replies
          Its the strategy of IRCTC and they want you to book ticket through agents only by doing this for which they are getting commissions. Its not just you, there are millions of people in india facing this issue and railways are not paying any heed to it.
          IRCTC is a cheater and gives all the tickets to its agents to earn huge income.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shabarish babu m
            from Mancheral, Telangana
            Mar 5, 2015
            Report
            Copy

            Hi, while booking tickets through irctc the captche is major issue. While login also while going for payment page if we give valid captche also it is showing as invalid. Because of this issue we have missed tickets many times. Kindly resolve this.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              herry23
              from Anand, Gujarat
              Mar 5, 2015
              Report
              Copy

              Address: Anand, Gujarat

              Dear Sir/mam Train no.18405 puri - ahemdabad express Pnr no..[protected] coach no.A1 seat no.19 Sir I have been travel in this train & also this coach 5 long years, I have complain abt this coach manually so many times bcz the coach Is very old & bad conditions I think sleepar class coach is much better than this AC coach so plz sir improve coach quality otherwise provide new coach
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                alapati91
                from Chennai, Tamil Nadu
                Mar 4, 2015
                Report
                Copy

                Address: Chennai, Tamil Nadu

                pnr no-[protected], DOJ-1/3/2015, SL, S5, 46. SIR/MAM that day of journy i had booked a ticket. but sonme other person occupied my seat. he starts from tpty and he shows the same no what i shown. then immidiatley i had moved to TC/TT and requestd to provide my seat. he told to me i will come. i am watitng morethan 2 hrs and again go to him and ask about my bearth. he again said that i wll come. " the full night form 8-00pm to 8-00 am the night i had traveld on by standing near foot path" i had already paid money, my bearth was confromed but i am not getting my seat. 4th time i am going to tc/tt he said that other prson seat was updated and it was in B3. i am requsted him to sit in b3 he wat not accept my request. pls understand my problem and thing form my side. my irctc login id was " alapati91" pls cal me back [protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  anshuman93
                  from Gurgaon, Haryana
                  Mar 4, 2015
                  Report
                  Copy

                  Address: Mathura, Uttar Pradesh

                  sir, while travelling in train no. 13240 on dated 1/3/2015. i found that condition of coaches is unhygience i.e stink smell is coming out from toilet, toilet paper, hand wash, and water is not available. And insecets were moving freely on the beds. floor of the coaches were dirty . Bad smell are coming from the coaches. please solve the problem immediately.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    manojmgs
                    from Delhi, Delhi
                    Mar 4, 2015
                    Report
                    Copy

                    Address: New Delhi, Delhi

                    I have booked a ticket, while booking it was showing availability of 140 tatkal seats but within 1 minutes while I have entered payment details My ticket was booked with 55 waiting. Okey no issue, But while refunding money By automatic cancellation they have deducted a good amount of 40 rs + other charges. My concern is that If I am deliberately cancelling my ticket then you may charge, but when unconfirmed e ticket is not valid for travelling why you are booking so many waiting and still much worse that you are charging for it. This is really a loot. Please stop it.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    View replies
                    Ya everyone knows this and only indian railways are unaware about this and not taking any action against IRCTC..
                    IRCTC sells all its tickets to its authorised agents who charged between Rs.600-1000 per sleeper class ticket and can issue ticket within few hours.
                    They all are here to loot public and gives useless reason that there are many counters and according to them it was booked from counters. Now anyone explain is it possible to get 500 tickets from ticket counter within 5 mins ? In india its not possible..
                    Hope indian railway takes action against IRCTC and give contract to some trusted company..
                    Reply
                    Regarding PNR Number: [protected] I have complaint regarding the Tatkal ticket cancellation process :1. I booked tickets in Tatkal Quota from Mumbai to Jaipur DOJ 7th March 2014 2. 6th March evening I noticed 1 ticket was waitlisted and hence decided to cancel the ticket as it was mandatory for both passengers to travel together as they are senior citizens.3. After cancellation I noticed that out of 3500 Rs only Rs 1715 were reversed.4. I didn't get any prompt about the money deducted before the final cancellation confirmation.5. As per the commercial transaction guidelines for Online transactions we should have been informed of the deduction charges at the time of cancellation before the final click, not doing the same is a cheating with consumer.6. When we called up IRCTC customer care ( From - [protected] to [protected]) we were told by CC agent Gaurav blandly that we should have waited for last 6 hours and during that time full refund would have been processed. This point is not mentioned anywhere in the guidelines for the cancellation transactions.I demand refund of the full amount of this ticket and also I want answer to my complaint on point no. 5 and 6 mentioned above. As I believe there is no financial loss to IRCTC and Indian Railways due to my cancellation as that one birth will anyways be allocated to another passenger My money should be refunded.
                    Please address the issue.RgComplainant -Dr Radhe Shyam Agrawal ( [protected] )
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Brajesh Singh 97
                      from Gurgaon, Haryana
                      Mar 4, 2015
                      Report
                      Copy

                      Address: New Delhi, Delhi

                      Dear Sir This is the Details of my Ticket. I filed the TDR for 2nd passenger at 21/12/2014 (same day as DOJ), because the train was late more than 3 HRS and passenger not traveled. Thus I file TDR and yet the refund not come in my account. And the details of this tickets is not in my IRCTC Account ID, so i can not check the progress status of refund. PNR:[protected], TRAIN:12815, DOJ:21-12-14, SL, CNB-NDLS, Dep:10:20, BRAJESH SINGH+1, S12 40, S12 38, Fare:580, SC:11.24+PG CHGS Please help me [protected]@gmail.com
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        shubhash bajaj
                        from Ludhiana, Punjab
                        Mar 3, 2015
                        Report
                        Copy

                        Address: Chandigarh, Punjab

                        Ì have available user id but the password has been forgot by me. During help of password the security question "i.E. Name of pet-" it has been also forgot by me.


                        Need your help.

                        Thnx & regards

                        S k bajaj

                        My user id is-{skbajaj41} & my registered mail id is- "[protected]@gmail.com"...
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          harish2012
                          from Kagal, Maharashtra
                          Mar 3, 2015
                          Report
                          Copy

                          Address: Jamnagar, Gujarat

                          I have travelled vide [protected] in 12478 jammu jat exp S-10 berth number 72. Sir, there was no water available in toilet. No persion has caqmefor cleaning the toilet even single time. Even there was no water in toilet, people were still using that toilet. PM and railway minister say lot on swach bharat, where as on ground reality does not come with only words. you have to show some thing on ground. Rates of item sold in pentry car, rate list may be pasted in all the compartment of coaches to avoid mal functioning. TT's are full of corruption plz look into the matter.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srinivasa Pakala
                            from Bengaluru, Karnataka
                            Mar 3, 2015
                            Report
                            Copy

                            Refunded amount not reflected in my bank account

                            Address: Bangalore, Karnataka

                            Dear Sir,


                            On 24th of February, using my Syndicate Bank Debit Card, I have made a transaction in IRCTC by booking tickets for my family to go to my native place. This costed me 4462/-INR and the transaction number is [protected] and PNR for the same is [protected].


                            However I have changed my travelling plans later and cancelled the above mentioned ticket on 27th February and expecting my refunded...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            A
                            Anil473
                            from Noida, Uttar Pradesh
                            Mar 2, 2015
                            Report
                            Copy

                            Address: New Delhi, Delhi

                            I had book two tickets from LKO (Lucknow) to NDLS (NDLS) on 21st Feb for the Journey date of 22nd Feb. Out of two tickets one tickets goes to waiting list and one got confirmed.. Now i didn't get refund for another ticket... It has been almost 7 working days
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              SK Ratnakar
                              from Bhopal, Madhya Pradesh
                              Mar 2, 2015
                              Report
                              Copy

                              Address: Bhopal, Madhya Pradesh

                              Pnr no.[protected] booked on 4feb15 for DOJ 2Mar15 tr, no, 12967 in 3Ac for skratnakarM74 and Amita ratnakarF66 wlno.2&3 not cleared although booked about a month earlier.It is quite strange and unbelievable.status remained same even after one month, We had to cancel journey as Etkt remained waiting.Pl look into the system and for any anomaly
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                AAST
                                from Hyderabad, Telangana
                                Mar 1, 2015
                                Report
                                Copy

                                overcharging of tea/ breakfast by Pantry

                                Address: Mumbai City, Maharashtra

                                Details Train:12955 Date and Time: 01/03/2015 8:30 AM PNR [protected] The pantry delivery boys were charging Rs.10/- for a standard cup of tea instead of the prescribed Rs.5/- and Rs.50/- for breakfast instead of Rs.30/- All the attendants were hand in gloves in this act and acted rather sheepishly on questioning. I brought this to the attention of the TT as well who refused to take any stand and did not provide the complaint book...
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                S
                                spupadhye
                                from Pune, Maharashtra
                                Mar 1, 2015
                                Report
                                Copy

                                Address: Kolhapur, Maharashtra

                                Dear Sir/ Madam, I had submitted TDR on 26-Oct-2014 19:27:18 HRS, but till date I do not received my TDR amount. Cancellation ID- [protected]. PNR Number-[protected]. From- KOAA To- GRD. TDR Status - CR Registered. Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  rajesh kumar passi
                                  from Delhi, Delhi
                                  Mar 1, 2015
                                  Report
                                  Copy

                                  Address: Jalandhar, Punjab

                                  Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card No.[protected] at the date of 15 Feb. 2015.The transaction id is [protected].but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS[protected] IRCTC 2. POS PRCH POS[protected] IRCTC
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  View replies
                                  Write ur contact detail we will help you


                                  Thanks,
                                  Irctc, support
                                  Reply
                                  dear sir,
                                  [protected]
                                  this is my contact number
                                  Reply
                                  Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card at the date of 15 Feb. 2015.The transaction id is [protected].but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS[protected] IRCTC 2. POS PRCH POS[protected] IRCTC
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    GEONA
                                    from Delhi, Delhi
                                    Feb 28, 2015
                                    Report
                                    Copy

                                    Address: Kozhikode, Kerala

                                    In order to book 2S in Janasadabdi 12075 amount 137.47 got debited from my HDFC account, but seat wasn't booked(340+ seats were there). After confirmation page for money transfer, no booking status was shown. Since ticket was not booked, Later I tried again, and was able to book with PNR [protected]. Refund me with the amount. Date 01-March-2015.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Konkan Railway
                                      1
                                      (152)
                                      Southern Railway
                                      1
                                      (778)
                                      Central Road Research Institute
                                      1
                                      (2)