Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Kindly note,
During Vacation time its impossible to book a confirmed reservation or tatkal ticket as according to me IRCTC gives all its tickets to its authorised agents to loot people who charged between 500-1000 per sleeper class ticket.
Railways are not taking any action against them and that is the reason we are suffering.
I gave many complaints to them but all were unanswered.

This is the earning tricks of railways and IRCTC because they know that even waiting list tickets won't get confirmed they will get cancellation amount of Rs.70/- and if we travelled with waiting list ticket we will be charged according to ticketless traveler rules. Any how we only suffer and they keep on extorting our hard earned money.

In order to book ticket in SL Class in toofan exp (13007) at 6-3-2015 around 19:00, Amount ticket charge-1605.00, service charge-11.24, got debited from my sbi account but ticket not booked.all detail is
transaction id-[protected], train no-13007(U ABHA TOOFAN), date of journey[protected], class-SL,
from ara to bti, passenger no- 3
please sir refund my amount

Dear Mr. Jaganathan,

We understand that our official has spoken to you and addressed your concern.

Regards,
ICICI Bank Customer Service Team

Sir...What is the meaning of this Site


On which I didn't got reply since many days.

Its the strategy of IRCTC and they want you to book ticket through agents only by doing this for which they are getting commissions. Its not just you, there are millions of people in india facing this issue and railways are not paying any heed to it.
IRCTC is a cheater and gives all the tickets to its agents to earn huge income.

Ya everyone knows this and only indian railways are unaware about this and not taking any action against IRCTC..
IRCTC sells all its tickets to its authorised agents who charged between Rs.600-1000 per sleeper class ticket and can issue ticket within few hours.
They all are here to loot public and gives useless reason that there are many counters and according to them it was booked from counters. Now anyone explain is it possible to get 500 tickets from ticket counter within 5 mins ? In india its not possible..
Hope indian railway takes action against IRCTC and give contract to some trusted company..

Regarding PNR Number: [protected] I have complaint regarding the Tatkal ticket cancellation process :1. I booked tickets in Tatkal Quota from Mumbai to Jaipur DOJ 7th March 2014 2. 6th March evening I noticed 1 ticket was waitlisted and hence decided to cancel the ticket as it was mandatory for both passengers to travel together as they are senior citizens.3. After cancellation I noticed that out of 3500 Rs only Rs 1715 were reversed.4. I didn't get any prompt about the money deducted before the final cancellation confirmation.5. As per the commercial transaction guidelines for Online transactions we should have been informed of the deduction charges at the time of cancellation before the final click, not doing the same is a cheating with consumer.6. When we called up IRCTC customer care ( From - [protected] to [protected]) we were told by CC agent Gaurav blandly that we should have waited for last 6 hours and during that time full refund would have been processed. This point is not mentioned anywhere in the guidelines for the cancellation transactions.I demand refund of the full amount of this ticket and also I want answer to my complaint on point no. 5 and 6 mentioned above. As I believe there is no financial loss to IRCTC and Indian Railways due to my cancellation as that one birth will anyways be allocated to another passenger My money should be refunded.
Please address the issue.RgComplainant -Dr Radhe Shyam Agrawal ( [protected] )