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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 413

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H
hemant2_thakur
from Mumbai, Maharashtra
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RUDE BEHAVIOUR AGAINST LADIES

Address:Agra, Uttar Pradesh

We were on a trip to Golden Temple. I was with my friend ( girl ) and her mother. While returning back to Mumbai on 20.02.2015, we were having TATKAL ticket, the ticket agent booked the ticket on my friend name instead of her mother name . While I & her mother were carrying the valid original ID proof, she was not having any ID. On the way, a ticket checker was checking and told us that the main name on the chart should carry the ID proof....
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R
rishabh tyagi 1993
from Delhi, Delhi
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MONEY NOT REFUND AGAINT CANCELLATION OF TICKET

Address:Chennai, Tamil Nadu

I HAVE NOT RECEIVED MY MONEY EVEN AFTER 5 WORKING DAY. I CANEL MY TICKET DUE TO SOME REASON BUT I GOT THE CANCELLATION CONFIRMATION SMS BUT I DID'T RECEIVED MY AMOUNT YET. PNR NO-[protected] NAME- RISHABH TYAGI JOURNEY- CHENNAI TO NEW DELHI TRAIN- TAMIL NADU EXPRESS....
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A
AnkitaAgar
from Pune, Maharashtra
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CR Repudiate Status for TDR Request

Address:Chandigarh, Chandigarh

Hi, This is in reference with the PNR: [protected]. The train was running late by 2 hrs 15 mins due to which I did not travel. I applied online for TDR vide TDR number Transaction ID: [protected]. Following are the details of the TDR Status: Reason For TDR: Passenger Not Travelled. TDR Filing Date: 24-Jan-2015 00:36:16 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Reason...
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J
Johneyem
from Jaipur, Rajasthan
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deducted payment without booking ticket

Address:Pune, Maharashtra

tried booking ticket from pune jn to secunderabad on 23.02.2015 at 11:02:27 ( IP 223.188.89.162 ) to travel on 25.02. 2015 by Shatabdi exp. payment of 1787 has been debited from my account without booking ticket. Again i had to book ticket for the same train. Pl refund the the amount debited for the first booking....
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A
ankitbisht1992
from Gurgaon, Haryana
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TDR Refund against cancellation

Address:New Delhi, Delhi

I had registered TDR against train cancellation on 30/12/2014 almost 50 days ago. But still it shows refund under process. On calling IRCTC customer care they always says its under process. My reference no for TDR filing is ekt[protected] and PNR no. for the ticket is [protected]. Date of Journey was 30/12/2014 Kindly help me in receiving refund against the same. Kind Regards Ankit Bisht [protected]...
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A
Anu
from Mumbai, Maharashtra
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Online booking for Tatkal tickets

Address:Mumbai City, Maharashtra

Dear Sir/Madam, I am a personal user of IRCTC online ticket booking facility since long. Tatkal booking is allowed both online and on ticket counter for retail customers from 10 am and for agents from 12 noon. However, when I have tried to book tatkal tickets online using my personal user Id and password, a pop message has been displayed "tatkal booking is not allowed between 8am to 12 noon". Due to the above reason I have faced...
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S
sreedhar murthy
from Kolkata, West Bengal
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Collecting more money for two wheeler parking in Railway station

Address:Bangalore, Karnataka

Dear Sir/Ma'am, As per Indian railway department rules and regulation two wheeler parking charge is (0 - 4 Hours) should be Rs.5 but Bangalore main railway station, station code: SBC (Back gate, Near Okalipuram) collecting double it means Rs.10 and if asked anything they reply it has been changed last 3 days back but instruction board showing as 0-4 Hours is Rs.5 and remaining amount will go to their pocket Every day minimum...
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S
satyaanuj
from Mumbai, Maharashtra
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high cost charge for the food in trains

Address:Jaipur, Rajasthan

Sir, Recently i travelled to Mumbai from Jaipur via garib rath on 12th feb'15...I was shocked to see that the pantry car{Meals on Wheels) is asking for high charge of all the food items...Normal tea they are charging Rs 10 which should not cost more than 7 as approved by irctc...As a responsible person i asked the manager of the pantry car to come and discuss the matter for which he tried to influence me by offering free tea...I was most...
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V
vr hari
from Jammu, Jammu and Kashmir
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Hand towels Not Provided in 3T AC- Jammu Mail

Sir I have been travelling on 3T-AC Jammu Mail frequently. Hand Towels are not provided in the bedding packet provided, even though the it is mentioned on the cover that it contains Hand Towels, 2 Bedsheets etc. It is provided only On Demand and that too after lot of hassles. the TTEs know about it, but dont do much. I have lodged complaints, but i am yet to hear anything about it. So when they dont provide Hand towels, why should IRCTC...
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Address:Vadodara, Gujarat

Dear Sir, I travelled with my wife and son from Tatanagar to Baroda by Howrah Ahmedabad Express(12834) on 19/02/2015 - PNR NO. [protected]. Seat no B 1 - 41, 43, 44. Used bed roll and napkin was supplied by the attendant. Actually TTE allotted our seat to some unauthorised passengers from Howrah to Tatanagar. Those passengers got down at Tatanagar. Such acts of TTE should be immediately stopped. The attendant also kept the doors...
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R
raghukay
from Pune, Maharashtra
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non delivery of tickets

Address:Ahmedabad, Gujarat

tickets booked on 15 feb 2015 not delivered yet 1) trans id [protected] pnr [protected] train no 12655 2) trans id[protected] pnr [protected] train 16177 3) trans id [protected] pnr [protected] train 12638 pl look into the matter and get the tickets delivered...
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G
gundmi
from Bengaluru, Karnataka
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Re-imburse amount

I was booked train ticket 02/02/2015 from Hubli to Yeswanthpu but it was that time failed to booked train ticket & in my account it was debited Rs.1554, 7 still irs not credited to my account kindly rectify this problem as soon as possible. Regards Chandru [protected]...
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G
gundmi
from Bengaluru, Karnataka
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Re- imburse amount

I was booked train ticket from Hubli ( UBL) To Yeswanthpur (YPR) On the dated 02/02/2015, it was failed to booked train ticket but in my account it was debited & still i didn't get my money its over 18 days, kindly rectify this problem as soon as possible. Regards Chandraprakash [protected]...
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Address:New Delhi, Delhi

WE HAVE BOOKED THE TICKETS ON[protected]PNR:[protected] TRAIN NO[protected]PNR-[protected] TRAIN NO12286) WHEN I HAVE CANCELLED THESE TICKETS THE STATUS WAS- 5350, 5420)MONEY WILL BE REFUNDED STILL THE MONEY NOT AT REFUNDED AND THE REFUND STATUS IS - ACCOUNT CLOSED. WE WOULD LIKE TO KNOW WHAT DOES IT MEAN? WHEN MY MONEY WILL BE REUNDED. KINDLY LET ME KNOW WHEN WILL THE AMOUND WOULD BE REFUNDED. I HAVE TRIED TO CUSTOMER CARE...
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S
srrs1958
from Gannavaram, Andhra Pradesh
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staff at counter closed counter before time

Address:Hyderabad, Andhra Pradesh

i S R Rajasekharan hold the ticket by garibrath exp from secbad to rajamundry to day ie, 20.02.2015 with pnr no[protected] train no 12740.yesterday i visited your counter at7.50pm at vidyanagar.thecounter was closed with placing the books at window.when i requested to change my boarding point from secbad to kazipet she replied that it is not possible and it is to be done two days advance.when i told that i contacted 139 enquiry and they told...
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J
Jabulani
from Lalganj, Bihar
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Excessive bugs on reserved seat

Address:Uttar Dinajpur, West Bengal

I'm travelling today with my family on 16714 RMM-CHENNAI EXP, our reserved seats are B3 coach seat no 1-6. When went to sleep, within 1 hour we have to got out of sleeping because maximum members of our team suffering with lot irritation and we found lot of bugs on our berths. Already many bugs were also scattered through our clothes. It was terrible situation last night and we have spent the night without sleep . I think this is a matter...
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A
ashishgo2
from Bhopal, Madhya Pradesh
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TDRR Repudiate wrongly

Address:Jabalpur, Madhya Pradesh

Hi, I request for refund against PNR Number [protected] because train was late around 8 hours and passenger not travelled. But TDR rejected, saying Reason for Repudiate TDR: Miscellaneou. I sent many mails to IRCTC but not getting any response. Please help me to get my lost amount back. Transaction ID: [protected] PNR No: [protected] Train No./Name: 12192 / JBP NDLS SUP EX Date of Journey: 23-Dec-2014 Date Of Boarding: 23-Dec-2014 Class:...
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C
CP Kanojiya
from Delhi, Delhi
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Reservation Agent

Address:Jaipur, Rajasthan

सर नमस्ते, आज कल आपके जितने भी एजेंट हे जो पैसे लेकर तत्काल व् रिजर्वेशन करते हे उन्होंने पब्लिक को लूटने का नया प्लान बनाया हे. सर मेरे ही कुछ मिलने वाले हे जिन्होंने जयपुर...
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S
Shaikh Mehfooz Alam
from Mumbai, Maharashtra
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Not Booked A Ticket But Money Debited From Account

Address:Mumbai City, Maharashtra

User ID: mehfoozk14 I Was Using SBI ATM And I Wanted To Book 2 Ticket In Kushinagr Express[11016] From [Pachora] To [LTT] And I Have Checked In Option Of Book Only If Confirm Tickets Are Allotted, There Was W/L2 and W/L3 So It Wasn't Booked And A Message On Website Was That Tickets Weren't Booked But A Message On Mobile Shown That Tickets Were Booked And Charged 472 Rs From A/c. After That I Booked That Ticket With ICICI Bank ATM And...
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A
Archit Rastogi
from Delhi, Delhi
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Not getting TDR Refund

Address:Bhopal, Madhya Pradesh

I have booked a ticket in Jabalpur NDLS (Shridham Express) train no. 12191 Train was running 21 hours late. So I filed TDR . After 1 week of TDR filing I got an email from IRCTC saying I would get 200 rs refund. My complaints are- 1- It's been a month and I didn't get any refund. 2- Why am I getting only 200 Rs refund(ie 50 % of tiket cost) . I have filed TDR within given time limit and I didn't travel....
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