Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

RESPECTED SIR/MAM TODAY ON DATED 15/02/15 I WAS TRYNG TO BOOK MY RAIL TICKET FROM UMB TO KIUL WITH TRAIN NUMBER 13006 ASR HWH MAIL AT YOUR OFFICIAL WEBSITE (WWW.IRCTC.CO.IN) BUT ITS VERY STRAING TO ME THAT MY PAYMENT Rs: 696.24 HAS BEEN DEBIT FROM MY HDFC BANK ACCOUNT BUT TICKET STATUS IS SHOWING FAILED TICKET SO PLEASE REVERT ME AS SOON AS POSSIBLE GURJIT SINGH TRANSACTION ID IS : [protected] TRAIN NAME / NO : 13006/ASR HWH MAIL MOBILE NO : [protected]

1. Booking transaction id [protected] failed tiket not booked but payment made by andhra bank card for rs 301.
Pl.Give the credit to a.B.Card

2.Booking transaction id [protected] failed ticket not booked.But payment made by andhra bank card hor rs 186.24pl. Give credit

I have book a tatkal ticket which PNR No-[protected] Delhi to Lucknow in Awadh ASM Express (Train no-15910) an 13feb 2015.But I have check my Booked ticket history.I find that there is show Cancelled mod and not refundable amount, whenever I did not cancelled my ticket.So how ticket is automatically cancelled.Please solve my problem as soon as possible. Thanks, Manoj kumar Singh [protected]

During my travel from NCJ to MS on Jan 30th 2015 in three tier AC Coach B1 (coach no. SW12112) as the wheels of that coach was flat (due to rubbing / worn out reasons and poor maintenance) it was creating heavy vibration inside the berth and the whole night the travel was hell. I spoke to one of the employee of railways and he confirmed the poor maintenance of wheels due to which the rail was also getting damaged. Hope the concerned authorities will look into the matter.

i tried to book a tatkal ticket from jammu to pune. while payment, when i was at bank gateway i got logged out and when i logged again session had expired. no booking details came as a sms or mail. so i tried `from other login and booked the ticket and after that i received the message of first booking. PNR [protected] Transaction id [protected]

I booked train tickets for my parents, SENIOR CITIZENS, online and chose the option of Book Only if BOTH LOWER berths are allotted. But after the payment was made, I found that both the seats allotted were upper berths, SU and Upper. As they cannot travel on upper berths, I have to cancel the tickets and hence cancellation charges. SURPRISED !!! How the ticket was issued without fulfilling the requirements of BOTH LOWER berths.

Hello sir, Last day i was trying to book ticket, DEE to DEHRADUN(DDN) but after payment option your server show unable to process.Money had deducted from my account but ticket had not booked.Please refund my cash. Here the detail is: My Transaction id is: [protected] Amount : 1231.24 Reservation status : Not Booked Failure Reason : FAILED Transaction Date: 12-Feb-2015 Please refund my money.

Failed Transactions S.No. Transaction ID From To Date of Journey Reservation Status Trans.Amt() Transaction Date Payment Status Failure Reason 1 [protected] PUNE BSP 08-Apr-2015 Not Booked 2992.47 13-Feb-2015 Payment Settled FAILED 2 [protected] PUNE HYB 13-Feb-2015 Not Booked 851.24 12-Feb-2015 Payment Settled Late FAILED 3 [protected] PUNE HYB 13-Feb-2015 Not Booked 851.24 12-Feb-2015 Payment Settled Late FAILED 4 [protected] MAO PUNE 09-Feb-2015 Not Booked 721.24 14-Dec-2014 Payment Failed FAILED THESE ARE THE FOUR TRANSACTIONS OF WHICH I HAVEN'T RECEIVED MY MONEY BACK, I ALSO CHECKED MY ACCOUNT DETAILS BUT MONEY RECEIVED YET. 1). Failed Transactions Details Transaction ID: [protected] Train No./ Name: 22845/PUNE HATIA SUP Date of Booking: 13-Feb-2015 Date of Journey: 08-Apr-2015 Date Of Boarding: 08-Apr-2015 Date of Arrival: 09-Apr-2015 From: PUNE JN (PUNE) To: BILASPUR JN (BSP) Boarding At: PUNE JN (PUNE) Resv Upto: BILASPUR JN (BSP) Quota: GENERAL (GN) Class: THIRD AC (3A) Payment Status: Payment Settled Bank Name: Union Bank of India Reservation Status: Not Booked Transaction Amount: 2992.47 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket 2)Failed Transactions Details Transaction ID: [protected] Train No./ Name: 17031/HYDERABAD EXP Date of Booking: 12-Feb-2015 Date of Journey: 13-Feb-2015 Date Of Boarding: 13-Feb-2015 Date of Arrival: 14-Feb-2015 From: PUNE JN (PUNE) To: HYDERABAD DECAN (HYB) Boarding At: PUNE JN (PUNE) Resv Upto: HYDERABAD DECAN (HYB) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Late Bank Name: Union Bank of India Reservation Status: Not Booked Transaction Amount: 851.24 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket 3) Failed Transactions Details Transaction ID: [protected] Train No./ Name: 17031/HYDERABAD EXP Date of Booking: 12-Feb-2015 Date of Journey: 13-Feb-2015 Date Of Boarding: 13-Feb-2015 Date of Arrival: 14-Feb-2015 From: PUNE JN (PUNE) To: HYDERABAD DECAN (HYB) Boarding At: PUNE JN (PUNE) Resv Upto: HYDERABAD DECAN (HYB) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Late Bank Name: Union Bank of India Reservation Status: Not Booked Transaction Amount: 851.24 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket 4) Failed Transactions Details Transaction ID: [protected] Train No./ Name: 12779/GOA EXPRESS Date of Booking: 14-Dec-2014 Date of Journey: 09-Feb-2015 Date Of Boarding: 09-Feb-2015 Date of Arrival: 10-Feb-2015 From: MADGAON (MAO) To: PUNE JN (PUNE) Boarding At: MADGAON (MAO) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Payment Status: Payment Failed Bank Name: Union Bank of India Reservation Status: Not Booked Transaction Amount: 721.24 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket I tried booking these but no ticket get only transaction happened from my account.So technically i don't get any refund yet so please refund my money.

Hi, Concern: As per my experience, last 2 days payment process is worst. But upto payment process it looks fine while compare to previous. Better to improve performance of payment process as well payment failed transactions. Request: If payment is failure, amount is hold in ur account more than 3 days. Better to improve failed transactions amount ll be refund in same day, every one will happy Thanks

It is in the rules of duronto train that everyone will get water supple aain ater 20 hours. They sent the water when we all went to them asking for it. there are no good facilities and and the train is also 4 hours late. we are travelling at the moment in the duronto train from howrah to delhi. -Vinay bafna. +[protected]

Hello sir, Last day i was trying to book ticket, NDLS to ALLAHABAD, but after payment option your server show unable to process.Monety had deducted from my account but ticket had not booked.Please refund my cash. Here the detail is: My Trasaction id is: [protected] Amount : 2512.47 Reservation status : Not Booked Failure Reason : FAILED Transaction Date: 12-Feb-2015 Please refund my money.

I am a regular passenger and i always book trains from irctc.co.in but it is highly frustrating when you do not let customer book train through your portal showing your service "TEMPORARILY UNAVAILABLE TO THIS SITE" at the time of tatkal booking . Why is it that a normal person cannot book a train but due to this error advantage is for the booking agents and your department who takes bribe from such agents make normal people suffer . Either you provide me a compensation for this, i have the proof of my failure transaction or i am going to put forth this on every social media network and it will be judged by Mr. Arvind Kejriwal .

Details : Train from NDLS to LJN, Train No./ Name: 12004/LJN SWRAN SHTBD

Manas Gupta
[protected]

Today morning I tried to book tatkal ticket once i using my HDFC Credit card but some problem with the web site i have not got any intimation but amount Rs.496.24 was deducted. And in another card ICICI also i tried to book in the morning the money Rs.496.24 was taken but still 8.00p.m in the evening its not shown in the ticket booking history or any other mode it was not shown after that I went to the station and booked the ticket. Now I got a message from AD-IRCTCi saying Your tkt cancelled PNR [protected] amount Rs.310/- will be refunded in your account. What about the balance amount. Please arrange to pay the balance amount

I tried to book the ticket of Shri BK Thapar from Moradabad to Chandigarh in RMR-CDG express (Train No. 15031) through irctc online site for Feb.16, 2015. I filled all the details but the ticket was not booked. however, Rs 322.47 were deducted from my SBI Account.On the IRCTC screen the message was displayed " Rejected from Bank{ Transaction Id: [protected]} You can choose another payment option and try again" Therefore, i again filled all the details with another SBI account but again ticket was not booked. However Rs 322.47 was again deducted from my SBI account. This time also a message appeared on IRCTC screen " Rejected from bank { Transaction No. [protected]} You can chhose another payment mode and try again. Thus there are two times when ticket was not booked but each time money was deducted from my SBI accounts.
You are requested to look into the matter and refund Rs. 644.94 back into my respective SBI accounts at the earliest.
Thanks
Dr. B.C.Saini

I booked one ticket for[protected] by 12509 from Bangalore City Jn. to Guwahati in 3A through E-Ticketing using SBI debit card for which an amount of Rs. 2363.00 has been deducted from my account for which confirmation has been sent in mobile no. vide POS SBIRCTC at IRCTC txn #[protected], but the ticket has not been generated yet. Kindly refund the amount immediately to avoid legal complication.

Dear Sir, This is Sherin Philip. made a transaction with credit card with IRCTC. I booked two tickets but thrise the amount is deducted from the account. Kindly refund me the amount for which transaction the ticket is not issued. Ref. Nos. [protected] [protected] [protected] Among them two transaction has been done but not three. Warm Regards, Sherin Philip Mob. [protected] sherin.[protected]@yahoo.co.in

Dear IRCTC team I am Veankateshkumar D ticket not generated but 4 time Rs 672.48 amount or payment deducted from bank account by net banking total Rs 2689.92, I have done an online transaction to purchase E ticket, after the payment was made through ICICI bank Internet banking the amount Rs 2689.92 got debited from my bank account, following message displayed on screen DOWNTIME MESSAGE DUE TO MAINTENANCE ACTIVITY E TICKETING SERVICE WILL NOT BE AVAILABLE. Still also we have not received any king of confirmation message of mail form IRCTC, please refund total amount to my bank account. Thanks and regards Venkatesh kumar D

Hello, I tried to book the tatkal tickets from Bandra Terminus(BDTS) to Marwar Jn.(MJ) junction for date 13-Feb-2015. I filled all the details and Payment was successful, but the Ticket was not booked. I got below error messages, - weblogic.common.resourcepool.ResourceLimitException: No resources currently available in pool Eticekting-DataSource to allocate to applications, please increase the size of pool and retry. This happened for 3 times when I tried to book tickets, each time i got the same error. My transaction number are:- [protected] [protected] [protected] Please work on it and help me revert back my money to my account. Thanks and regards, Chandra bhan Singh. [protected]@gmail.com

Ticket not generated and payment deducted - I have done an online transaction to purchase an e-ticket. After the payment was made through SBI bank Internet banking the amount Rs.1301.24 got debited from my bank account. Following message is displayed on the screen: DOWNTIME MESSAGE DUE TO MAINTENANCE ACTIVITY E-TICKETING SERVICE WILL NOT BE AVAILABLE. INCONVENIENCE CAUSED IS DEEPLY REGRETTED. I got an sms citing the transaction particulars. Unfortunately, I could not able to check the transactions or generated ticket. Sir please refund me my amount immediately or generate my tickets. Transaction Reference No - IG00PDKJU7 amount - 1301.24 Date & Time - 12/02/2015 10:23:31

I have booked a Tatkal ticket from NDLS to NGP for AP EXPRESS on 30th Jan, 2015 and Date of Journey was 31st Jan, 2015. For reason ' it was in waiting list so i cancelled the ticket and when i was cancelling the ticket only rs.35 should be charged out of rs.1720, there was a message from irctc stating that amount will be refunded but it is been 12 days but the amount has not refunded yet. So I request to you, please refund my EFT amount. Ticket details: User ID : S2634 Date of booking : 30th Jan, 2015 PNR Number : [protected] TXN id : [protected] Train No./Name: 12724 / A P EXPRESS DOJ :[protected] From : NDLS to NGP Boarding: NEW DELHI (NDLS) Resv Upto: NAGPUR (NGP)Class: THIRD AC (3A)Quota: TATKAL Ticket Type: E-Ticket (CK)Cancellation ID: [protected]. TXN Amount : INR.1685. . Thanks & Regards SACHIN GULIA