Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir, I have booked a ticket in tatkal, after payments done by net banking the website stopped responding.I didnot get any message that ticket has been booked immediately. Since I need the ticket urgently I again booked the ticket with the same name, same ID, same date, same train. this time the transaction was successful. Now when i checked, found that the earlier ticked was also booked. I immediately cancelled one ticket. Due to the website response I lost the payments for which I am requesting them for a refund. I am asking for the refund as the website stopped responding . I am not asking for the tatkal refund as i also knew that tatkal ticket payments is not refundable. I am asking for the refund for wrong booked ticket. If one ticket already booked with all the same details the website should not book another ticket of same details, same name, age, ID proof, same train etc. If IRCTC is not refunding means a person can book as many ticket as he can, with only one id, one name, same age, same train. I hope a positive response Thanks and regards BR Khan

I have on 10.01.2015 booked through IRCTC Online two journey tickets each, from Chennai Central to Bhopal Junction for Journey on 02.03.2015 by TN Express vide PNR No. [protected] and Return Journey from Bhopal Junction to Chennai Central for Journey on 11.02.2015 by TN Express. Eventhough the tickets were booked in the morning well in advance say, 53 and 60days, I have been issued RLWListed tickets. I do not understand the logic of people booking well in advance on prescribed 60 days, how come tickets issued in the beginning of the days itself were "Waitlisted".? One has to wait till 4 hours before the journey time (after preparation of charts?) to get confirmation of seats/berths booked. It is giving the customer anxiety till the last moment. Can anyone in either IRCTC or RAILWAY board clarify this, to my satisfaction please?

sir, kindly make sure and inform me that irctc user id 'sumiratn' which is my id on irctc from which i was booking my ticket on mondey 9/2/2014 in tatkal hours, and a massage was shown that You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address, I want to know that what is my ip addres at that time and who is else one using my ip addresses and booked ticket kindly inform me as soon as possible, they replied...

Dear Sir, I made account in irctc my user id is asm_786. but i recieved only Mobile varification code on my mobile but not recieve Password via email. Kindly resend me password. my email id is [protected]@gmail.com Regard's Akhilesh S. Mishra

I had booked the following ticket by Shatabdi Express Bangalore Chennai but no ticket confirmation has been received however my savings Bank account is debited for ₹727.47as under. Statement of account is attached as under Name Satish S Deshpande Date : 9 Feb 2015 Account Number :[protected] Account Statement from 9 Feb 2015 to 9 Feb 2015 Txn Date Value Date 09.02.2015 9 Feb 2015 9 Feb 2015 TO TRANSFER -INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OUKTN9 TRANSFER T 727.47 booked ticket from Bangalore to Chennai on 14.02.2015

Hello Sir, While attempting to do an Tatkal reservation for khushinagar express (from habibganj to gorakhpur), i got an message saying "ticket not booked". But at the same time my money also got deducted. Could you please let me know in many days I can expect my money back. Transaction id-[protected] Status-payment settled refund date -8/02/2015 yet not recived my money.

Dear Sir, After inserting user name when 'forgot password ' is activated a message is received intimating that 'password sent to registered e-mail id'- but the same is not received by me. My humble request is can you send the password to my registered mobile no or is it possible to view/change my registered e-mail id? Thanking you. Yours faithfully, Sagar

Hi, I have booked a ticket from irctc.co.in with below details. Transaction ID: [protected] Train No./ Name: 12034/NDLS CNB SHT PNR Number: [protected] Date of Journey: 24-Jan-2015 Date Of Boarding: 24-Jan-2015 Date of Booking: 10-Jan-2015 From: NEW DELHI (NDLS) To: KANPUR CENTRAL (CNB) Boarding At: NEW DELHI (NDLS) Resv Upto: KANPUR CENTRAL (CNB) Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 1490.0 Ticket Type: E-Ticket but train was running late more than 10 hours, then I filed a TDR on 24-JAN-2015 and not traveled. today I found return mail with amount(740/-) refund. Why it is 740/- is refund it should be full amount(1490.0/-) Please help me.

Hello Sir, My Complaint W/NR/DLI/[protected] registered on 21/01/2015 15:09 is still pending. My TDR was cancelled, even if i have waited for hours and couldn't access my reservation. Passengers are not well informed on enquiry. I was told that the train was cancelled. I had bear a great loss because of this incident. I know the amount is not very much but the question is of honesty and trust of the consumer. I hope you will intervene personally into matter

Dear Sir/ Maam I booked my tickets on 8th February 2015 at 10 am by tatkal quota, made the payment by my SBI debit card. After sometime at 10:56 am 348/- got cut from my SBI account for I don't know why or for what. The message I received on my cell phone for the cash deducted was: "Purchase worth 347.44 /- on pos 22319097 at oxicash- billdesk Mumbai IND taxn #[protected] 10:56 am 08/02/2015" Please assist my issue as soon as possible. Thank you

I have booked a Tatkal ticket from DHN to KPD for DHANBAD ALAPPUZHE EXPRESS on 29th Jan, 2015 and Date of Journey was 30th Jan, 2015. For reason ' travel without proper ID proof and ticket confirmed for one passenger, this time two passengers ticket have not confirm '. I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. So I request to you, please refund my EFT amount. Ticket details: User ID : dmanojkr1 Date of booking : 29th Jan, 2015 PNR Number : [protected] TXN No : [protected] TRN No : 13351 ( DHN ALAPPUZHAE) DOJ :[protected] From : DHN to KPD Boarding Point : RNC TDR Status : CR Registered TDR Zonal : Southern Railway (SR) Cancellation ID: [protected]. TXN Amount : INR.2610. Final Status at Chart prepared - CLS - SL, P1 - S2, 72. P2 - WL, 0 & P3 - WL, 0 . Thanks & Regards Manoj Kumar Das

Sir, I had booked an e-ticket on 06/02/2015, the details are as follows:- Train no.- 15645/ Guwahati Express. (From LTT to PATNA, Boarding Stn- KHANDWA) Class- 2A PNR No. - [protected] Date of journey - 07/02/2015 When I booked the above ticket, the current status was shown as "CNF", but after the chart preparation my current status was shown as "W/L 1". Due to it, I couldn't travel and my fixed schedule was disturbed. When I consulted the railway officials, even they couldn't reply satisfactory. Please see the matter seriously as tension and economic loss were incurred by me, which ofcourse was not mine. Tnx KUMAR ABHINAV [protected]

Dear sir, I'm Hariprasad, yesterday I was trying to create login I'd for irtc.I got user ID & password, While entering the details suddenly Internet was disconnected, after some time once again I tried to enter user ID& password it shows message was invalid. So please kindly activate my account for irtc My user ID : harip7472 My email ID : [protected]@gmail.com My mobile no: [protected] So please do need full as soon as possible

We booked the Spicejet flight (SG 118) on 3rd Nov, 2014 for a 22nd jan, 2015 flight from Mumbai to Delhi.But Spicejet sent us a mail & sms on 26th Dec, 2014 that due to operational reasons the flight has been cancelled.We quickly booked another flight on Go Air and simultaneously mailed IRCTC & Spicejet to refund the money to our account.We also tried calling on their helpline nos.but could not get through. It has been 1.5 months but no such reply or refund has been made to our accounts. We have mailed them more than 3 times but in vain. Kindly help.

Sir we are travelling from Dardohi to Delhi. The train is delayed for about 6 hours due to this we are not suffering alot sand not able to complete our urgencies. Kindly look into the issue as we are told that this train is usually late by this much time.

Hello, I had booked a tatkal ticket from dehradun (DDN) to lucknow (LKO) for journey on 24-Dec-2014. The train was late more than 6 hrs. so i filed TDR on same day. It is now more than one months but the status is still showing CR Registration. I didn't get my money back. please look into the matter. Details are given below- Transaction ID: [protected] PNR No: [protected] Train No./Name: 12328 / UPASANA EXPRESS Date of Journey: 24-Dec-2014 Date Of Boarding: 24-Dec-2014 Class: SLEEPER CLASS (SL) From: DEHRADUN (DDN) To: LUCKNOW NR (LKO) Boarding: DEHRADUN (DDN) Resv Upto: LUCKNOW NR (LKO) Quota: TATKAL (CK) Ticket Type: E-Ticket TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 24-Dec-2014 22:17:31 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER301214W22221 Thanks And regards! Nripendra Kumar Verma

I, alongwith my family, ie, my wife and a three n alf years daughter had visited Jaipur on 16 th n 17 th January and stayed in your "deluxe" retiring room.I had booked it through your web portal and for two days, it had costed me Rs 4500.00 for two days.
To tell it in the mildest term, it was one of the most pahetic room one can stay.Mind you, it was a DELUXE room, however, no AC was working, only a poorly working heater was provided, the bed sheets were dirty and were changed only after repeated persuasion.On second day of our stay the room was not even cleaned.the bathroom was so dirty that no decent person could use that.I am enclosing the photographs of dirty mug and the contaminated water being supplied.
I have already lodged a complaint available with the station master there, though i have yet to receive any reply.


Now, please pay attention to what i am writing:rooms with this kind of facilities are available at less then Rs 500 or Rs 700 a day, so, why should i pay you the amount which i had paid.So, i want two things from you;


1.Please improve the facilities in the said room at the earliest, considering the fact that Jaipur is one of the most important tourist destination, including foreigners.


2.Refund me the entire amount and a suitable amount of compensation immediately, lest i should be forced to go to consumer court.


Randhir Mishra
[protected]
retiring room id:JPRR131331


note: i have two photographs to show, which cannot be sent bkz of the size

Dear Sir/Madam, I had my ticket from Nizamuddin to Indore in NZM intercity express on 04.02.2015 in 2AC, having PNR no.[protected]. We were 2 persons but only one seat was confirmed & another one was in waiting list. While travelling I asked the TC to provide a certificate for non travelling of wait listed passenger as my friend was not travelling with me (because ticket was not confirmed). The TC told me that he marked absent about that passenger in the list & as this passenger is in waiting list he cannot provide me certificate for the same. As the second person is in waiting list I will automatically get the refund. When I reached Indore I discussed about this to IRCTC customer care then I came to know that there no such rule, for filing refund I will have to get the certificates. As I was not aware about these refund rules because this happened to me for the first time. I am really disappointed that he simply made me fool. Kindly suggest me some solution for as same so that I can get my refunds & please take action on such TC who are making fool of the passengers. Thanks & Regards

Hello Sir, While attempting to do an tatkal reservation for ypr hwh express (from bhubaneswar to howrah), i got an error message saying "Transaction has been dropped". But at the same time my money also got deducted. Could you please let me know in many days I can expect my money back.

SIR, TO-DAY[protected] I HAVE BOOKED ONE E- TICKET Transaction ID: [protected] Train No./Name: 12632 / NELLAI EXPRESS PNRNo: [protected] Payment Option: Canara Bank Ticket Charge: 1925.0 Service Charge: 11.24 Total: 1936.24.This amount is debited from my account. BUT IN MY BANK ACCOUNT THERE IS ANOTHR WRONG DEBIT FOR Ticket Charge: 1551.24 ATM FEE:13.48 Total:1564.72 FOR THIS DEBIT no Transaction ID and No PNR No. is generated. I am shocked to notice that how do you debit for an unbooked e-ticket without my payment order? I request the authority to correct the mistake and refund the amount to my account immediately. I solicit your immediate action in this matter. Thanking you, Yours sincerely, A.Sattaiyappan Mobile:[protected] E-mail: [protected]@gmail.com