Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam, I am a personal user of IRCTC online ticket booking facility since long. Tatkal booking is allowed both online and on ticket counter for retail customers from 10 am and for agents from 12 noon. However, when I have tried to book tatkal tickets online using my personal user Id and password, a pop message has been displayed "tatkal booking is not allowed between 8am to 12 noon". Due to the above reason I have faced problems in availing the online tatkal booking facility of irctc. Therefore I would like to seek clarification from you regarding the following : a) why is the online tatkal booking not allowed for retail customers from 10 am. b) how can a retail customer use online system to book a tatkal ticket. Yours faithfully Naveen Saxena

Dear Sir/Ma'am, As per Indian railway department rules and regulation two wheeler parking charge is (0 - 4 Hours) should be Rs.5 but Bangalore main railway station, station code: SBC (Back gate, Near Okalipuram) collecting double it means Rs.10 and if asked anything they reply it has been changed last 3 days back but instruction board showing as 0-4 Hours is Rs.5 and remaining amount will go to their pocket Every day minimum 500 bikes will park and most of the bikes will go within 4 hours so for ex: if 300 bikes means 300*5 = Rs.1500 per day, then think about monthly how much they are collecting extra money from the people. There is no any proof from the people to complaint any one because they will show to us only timing receipt, amount details nothing update in the receipt. My concern is why we have to pay more; our Government wants to see without corruption but small things will happen more corruption Requesting you all please take seriousness on this and take action quickly so it will help full to the Government and people. Hope for the best result from your end, waiting reply.

Sir, Recently i travelled to Mumbai from Jaipur via garib rath on 12th feb'15...I was shocked to see that the pantry car{Meals on Wheels) is asking for high charge of all the food items...Normal tea they are charging Rs 10 which should not cost more than 7 as approved by irctc...As a responsible person i asked the manager of the pantry car to come and discuss the matter for which he tried to influence me by offering free tea...I was most shocked when i came to know that people are paying the same amount for more than 3 months in this train...Really felt bad how these people are looting the common people and irctc people are keeping their mouth shut inspite knowing what all is going on...even TT tried to get this matter off...I can make out at what level this corruption is going on...for every tea i[censored] r charging extra Rs.3 from each one then you can imagine how much money those people are making in a single journey...and this is not just about tea...for all other food items they are charging unnecessarily high cost and irctc people are keeping their eyes off...I will definitely take this matter forward..I am having the contact no. of manager also so that you can take some action against him

Sir I have been travelling on 3T-AC Jammu Mail frequently. Hand Towels are not provided in the bedding packet provided, even though the it is mentioned on the cover that it contains Hand Towels, 2 Bedsheets etc. It is provided only On Demand and that too after lot of hassles. the TTEs know about it, but dont do much. I have lodged complaints, but i am yet to hear anything about it. So when they dont provide Hand towels, why should IRCTC charge for that ? I demand the fares be reduced accordingly.. hari

Dear Sir, I travelled with my wife and son from Tatanagar to Baroda by Howrah Ahmedabad Express(12834) on 19/02/2015 - PNR NO. [protected]. Seat no B 1 - 41, 43, 44. Used bed roll and napkin was supplied by the attendant. Actually TTE allotted our seat to some unauthorised passengers from Howrah to Tatanagar. Those passengers got down at Tatanagar. Such acts of TTE should be immediately stopped. The attendant also kept the doors of Train open through out the journey and unauthorised passengers frequently entered the coach. You are requested to refund adequate amount for the supply o[censored]sed bed roll and napkin. regards, Arup Sarkar Mob No. [protected]

tickets booked on 15 feb 2015 not delivered yet 1) trans id [protected] pnr [protected] train no 12655 2) trans id[protected] pnr [protected] train 16177 3) trans id [protected] pnr [protected] train 12638 pl look into the matter and get the tickets delivered

I was booked train ticket 02/02/2015 from Hubli to Yeswanthpu but it was that time failed to booked train ticket & in my account it was debited Rs.1554, 7 still irs not credited to my account kindly rectify this problem as soon as possible. Regards Chandru [protected]

I was booked train ticket from Hubli ( UBL) To Yeswanthpur (YPR) On the dated 02/02/2015, it was failed to booked train ticket but in my account it was debited & still i didn't get my money its over 18 days, kindly rectify this problem as soon as possible. Regards Chandraprakash [protected]

WE HAVE BOOKED THE TICKETS ON[protected]PNR:[protected] TRAIN NO[protected]PNR-[protected] TRAIN NO12286) WHEN I HAVE CANCELLED THESE TICKETS THE STATUS WAS- 5350, 5420)MONEY WILL BE REFUNDED STILL THE MONEY NOT AT REFUNDED AND THE REFUND STATUS IS - ACCOUNT CLOSED. WE WOULD LIKE TO KNOW WHAT DOES IT MEAN? WHEN MY MONEY WILL BE REUNDED. KINDLY LET ME KNOW WHEN WILL THE AMOUND WOULD BE REFUNDED. I HAVE TRIED TO CUSTOMER CARE BUT NO RESPONCE AND LET ME KNOW WHERE TO COMPLAINT

i S R Rajasekharan hold the ticket by garibrath exp from secbad to rajamundry to day ie, 20.02.2015 with pnr no[protected] train no 12740.yesterday i visited your counter at7.50pm at vidyanagar.thecounter was closed with placing the books at window.when i requested to change my boarding point from secbad to kazipet she replied that it is not possible and it is to be done two days advance.when i told that i contacted 139 enquiry and they told that it can be done before 24 hours she replied the time is over.however it is not so.we contacted the in charge .She advised to launch e complaint for speedy redressal.hence made now. The travel is for a cancer patient aged 82 years.THE EMPOLYEES HAVE NO RESPECT FOR JOB AND LACK PUNCTUALITY AND MANNERS, S R RAJASEKHARAN MOBILE [protected]

I'm travelling today with my family on 16714 RMM-CHENNAI EXP, our reserved seats are B3 coach seat no 1-6. When went to sleep, within 1 hour we have to got out of sleeping because maximum members of our team suffering with lot irritation and we found lot of bugs on our berths. Already many bugs were also scattered through our clothes. It was terrible situation last night and we have spent the night without sleep . I think this is a matter of lack of service and negligence. Please inform me what steps are taken. Other wise I have to take further steps. SUBRATA GUHA/M/45/ B3 1-6

Hi, I request for refund against PNR Number [protected] because train was late around 8 hours and passenger not travelled. But TDR rejected, saying Reason for Repudiate TDR: Miscellaneou. I sent many mails to IRCTC but not getting any response. Please help me to get my lost amount back. Transaction ID: [protected] PNR No: [protected] Train No./Name: 12192 / JBP NDLS SUP EX Date of Journey: 23-Dec-2014 Date Of Boarding: 23-Dec-2014 Class: THIRD AC (3A)

सर नमस्ते, आज कल आपके जितने भी एजेंट हे जो पैसे लेकर तत्काल व् रिजर्वेशन करते हे उन्होंने पब्लिक को लूटने का नया प्लान बनाया हे. सर मेरे ही कुछ मिलने वाले हे जिन्होंने जयपुर - मुंबई का तत्काल टिकट रेलवे स्टेशन के बहार जो एजेंट होते हे उन्हों से बुक करवाय. और मुंबई चले गये. जब मुंबई से वापस आने के लिए ट्रैन में गए तो पता चला की आपका टिकट तो cancel हो गया है। पैसेंजर तो परेशान हो गया फिर भी वो वापस जयपुर आया और एजेंट से कहा तो एजेंट कहता है मुझे कुछ नहीं पता है. मैंने तो टिकट कैंसिल नहीं करवाया है. टिकट चेकर से ही कोई मिस्टेक हो गई होगी आपको TC से सही बात करनी चाहिए थी और लड़ाई करने लग. पैसेंजर रो धो कर वापस आ गया। सर इस समस्या का कोई सलूशन आप लोगो को ही निकाल ना होगा अन्यथा पैसेंजर परेशान ही होंगे. अगर एजेंट टिकट बुक करवाते समय पैसेंजर का मोबाइल नंबर ही डाले और कैंसिल करवाते समय OTP पासवर्ड पैसेंजर के मोबाइल पर आये और वो पासवर्ड एजेंट डाले तभी टिकट कैंसिल हो। बस यहाँ पैसेंजर का टिकट उसी के आधार नंबर से बने या उसके मोबाइल से बने। सर आप से इतना ही है की कोई आप नया सिस्टम बने एजेंट के लिए जिससे पैसेंजर ठगा नहीं जा सके.

User ID: mehfoozk14 I Was Using SBI ATM And I Wanted To Book 2 Ticket In Kushinagr Express[11016] From [Pachora] To [LTT] And I Have Checked In Option Of Book Only If Confirm Tickets Are Allotted, There Was W/L2 and W/L3 So It Wasn't Booked And A Message On Website Was That Tickets Weren't Booked But A Message On Mobile Shown That Tickets Were Booked And Charged 472 Rs From A/c. After That I Booked That Ticket With ICICI Bank ATM And Booked W/L Tickets However. The Message From SBI Was At 12:52 PM While There Was No Booking From SBI. However I Booked Ticket With ICICI at 1:19PM[Proof In Image] My Question Is That Can I Get Refund In My A/c? @IRCTC Please Resolve The Matter ASAP

I have booked a ticket in Jabalpur NDLS (Shridham Express) train no. 12191 Train was running 21 hours late. So I filed TDR . After 1 week of TDR filing I got an email from IRCTC saying I would get 200 rs refund. My complaints are- 1- It's been a month and I didn't get any refund. 2- Why am I getting only 200 Rs refund(ie 50 % of tiket cost) . I have filed TDR within given time limit and I didn't travel.

THIS IS MY USER NAME (garagar) and i reserved a ticket from secundrabad (sc) to samalkot(slo)... but i have not got ticket, and taken money from my account please take my complaint send me my ticket imidiatly...pleaseeeeeeeeeeee..this journy is very importent to me...

An e-ticket PNR No. [protected], Transaction ID [protected] Train No. 12452 Shram Shakti Express, Date of Journey 07 Feb 2015. This was in a waiting list and was not confirm till journey. But still I did not get back my money while it was in waiting till 18 Feb 2015. Now, how do I get my money back in my Account. Please do the needful and oblige me as early as possible. Ashwani Singhal [protected] [protected]

Sir, I have tried to book CC Class ticket from Rajahmundry(RJY) to Anakapalli (AKP) today i.e., on[protected] through State Bank of India Internet Banking. But the booking is failed due to the reason that "Payment Failed". When I checked up with the State Bank of India, the amount of Rs. 612.47 is debited from my account with an indication that it is paid to IRCTC (Ref.[protected]G00PUKCGO TRANSFER TO IRCTC) . I request you to kindly reverse the amount. I am attaching the proof of payment from the SBI Account. Matter may please be treated as URGENT. Regards, -PA PANTHULU, [protected]@gmail.com, Ph:[protected]

On[protected], I cancelled two tickets from Delhi to Katra & Jammu to Delhi.Refund of one ticket has been received but other refund from Delhi to Katra has not been refunded so far. The Trans ID is: [protected] Cancellation ID is: [protected] Pl. do the needful R.K.Saxena [protected]

my pnr no is [protected].actual time of the train on 1st nov 2014 at 00.20 am but the train was late for more than 5 hours and i had filed tdr before the actual departure of the train at 3.33 am.its been more than 2 months and i have not got the refund.it was ac 1 class ticket.I am fedup of writing mails to tdrprocess @irctc.co.in.They say the train departed at right time.how can they lie when i was at the station all night and ultimately had to cancel my trip and catch a morning train to howrah.i have suffered a big loss. refund my money as soon as possible