Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

dear sir/madam Regarding PNR no-[protected], TRAIN NO.12307, HOWRAH exp i have bbooked ONE tickets from jaipur to jodhpur but train was late more than 5hrs so i have cancelled the tickets and filled a TDR on- 12JANUARY 2015 but till now i have not received the refund. pls do the needful AND AGAIN VERIFY THE MATTER.Regards DHIRENDRA

PNR #: [protected] From Solapur to Yesvantpur. DoJ: 28 Dec 2014. Train no: 22134 / Solapur exp. My family and I were to have travelled per the above details. We had been wait listed when we booked. On chart preparation, we saw that 2 out of the 4 seats booked had been confirmed. The other two was still wait listed. I submitted a TDR ref [protected], citing "Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel" I now see that the TDR is repudiated with the reason "As per chart, passenger has travelled"

I have filed a TDR for a Ticket. By Mistake I have selected "Passenger Not Travelled" instead of "Train late for than 3 hours". I have send the mail regarding this to Irctc for updating the same. They acknowledged my mail and inform me that the same will forwarded to railways authorities.After some days i got 50% only in my account instead of 100% as "Train was late for more than 24 Hours" for which i have asked to Update. It's been one month and i have send seven mails to irctc but no reply.It is happening second time with me. Please do the needful. Details: Regarding TDR Filed Reference number -[protected] .

This is a complain regarding the operator providing wrong train status on 139. The incident happened on 16th Jan 2015, around 10PM. We had booking for two passengers in 3AC for below travel: Train number: 15024 Train name: YPR GKP Express Boarding station : Chandrapur (CD) Departure time : 10:14 PM. PNR: [protected] We were continuously checking running status on mobile application. It showed train is running 111 minutes late, last refresh time was 9:30 PM. We made 3 calls to 139 to re-check running status. We were told that train is running around 1 hr 45 mins late. 10:00 PM -> 1:33 seconds 10:02 PM -> 1:13 seconds 10:04 PM -> ~ 1 minute But at 10:30 PM, when we checked again, we found that train has already departed on time. This left the passengers totally helpless on a winter night, when they had to travel urgently to Indore. I need an explanation of above mentioned situation.How can 3 different people on 139 helpline give wrong information? How can indianrail.gov.in show wrong status? Moreover when we filed TDR (was filed within 2 hrs of departure time), it has been rejected with a reason as "Invalid Timestamp". How can a timestamp value be invalied? Timestamp is taken from the system and not manually entered. How can we get a compensation for all the trouble the passengers had to go through to reach Indore from Chandrapur on a winter night with a runtime ticket????

I had applied for a TDR (Reg# DSW031214W14391) PNR # [protected] on Nov 28 2014. It has been almost 2 months and the amount has yet not been credited to my account. This issue is not just about the refund, it is also about the attitude of the railway employees towards the customer. I had called the Hubli Helpline # [protected] almost 10 times. The behaviour of the railway employee was very rude and disrespectful. It is our money for which we need clarification, I felt so helpless and raged over the behaviour of that employee. I request the concerned people that no matter I need to spend 50000 Rs for a 3000 Rs ticket, but this should not be the way Railways operate, at least teach basic etiquette to the employees. Please let me know on how to file a legal notice to the South West Railways and also more importantly against the employee. This is what we citizens get after electing a government.This is what democracy is all about, in the name of fundamental rights we receive abuse and neglect from the government. What a great example we are setting and with such a pathetic government workforce we endeavour to be a 20 trillion economy. I am not perturbed about my money, I felt immensely insulted with the way Railway behaves with its customers. Being the only service provider for long route travel and customers having no other alternative they are soaked with arrogance. We Indians since childhood are taught to adjust, we take great pride that by 2020 we will be the youngest nation with the largest working force and yes even after 2020 we shall continue our legacy of ignorance and laid-back attitude. Please Sir, I need your help . Unless we citizens don't wake and teach these babus that by passing just one clerical exam you are not entitled to make the people dance to your tunes, you are ought to work with highest level of transparency and have accountability to the grievances of the people. The government does not pay you for this rakish and unprofessional behaviour. Abhijeet Chauhan [protected]@outlook.com

Irctc is not calculating the strength of space available in coach, it issues the second class tickets unlimited, due to this the people who got the ticket for 2nd class they are coming into reservation coaches and troubling the passenger in the reservation.cops are help less to stop these people, by this reserved people are not feeling comfort . The TC are collecting money from 2nd class people and they are became silent .they are not following the rules they are officers are not doing their correct duty.

There is no cleanliness in train no 16381knayakumari express the train lots of water leakage and lots of toilet odour from the starting destination i.e.cstm itself how a passenger can travel in this trains the smell affects a lot to the small kids and senior citizens even the passengers who travels in this train.This create illness to all the passengers who are travelling. Railway charges the ticket charges for a safe and clean travelling...

I filed TDR on 07 Jan 2014 17:32 for PNR Number [protected] since train was running late more than 3 hrs and it reached at bhopal station more than 5 hrs late (train actual arrival 13:45 ). I was supposed to catch flight from mumbai next day in morning hence i did not travelled through train and went through bus and filed TDR 1 hour before at 17:32 hrs before train arrival at bhopal station which came close to 18:43 hrs. Please find attached screenshot which displays train arrival at 18:43 took from indianrailinfo.org. Hence train arrived more than 5 hrs late. On irctc website, TDR status is showing CR Repudiate. My case is genuine, Kindly reopen my case and refund at earliest.

Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 19-Dec-2014 14:10:59 HRS TDR Status: CR Registered Cancellation ID: [protected]TDR Zone: SOUTH EASTERN RAILWAY (SE) Registration No: DSE261214W18978 I have not received refund yet. Can you please check and see what is the problem. You can contact me @ e mail address - [protected]@gmail.com

Hi There, I booked a premium tatkal ticket of AP Express 12723/A dated 11th Jan 2015 with PNR [protected]. Train was 14 hour late so I did not travel as I had ticket on 12th Jan from Delhi to Mirzapur at 12am. So my entire planning of got ruined and I cancelled my entire plan. TDR was filed by railway inquiry associate however it is rejected. For the ticket of 600 rupees I paid 2, 000 and did not travel because of train late. I want my money back. Could you help me to get the money back or could you please help me where I can file complain for this. Thank You, Gaus [protected] [protected]@yahoo.co.in

22-Jan[protected]Jan-2015) POS PRCH POS[protected] IRCTC 952.49 22-Jan[protected]Jan-2015) POS PRCH POS[protected] IRCTC 952.49 this a reference no details, amount debited from my account, please return back and do needful

Sir, I am travelling from TRIVENI EXPRESS, (train no. 84369) in which i got seat near window whose window panes and glass is broken. I requested railway staff in train( TC) make some arrangement as it is very much cold weather but he said i will not do anything. And on asking about complain copy he said i can't register my complain. On this when i put my problem in front of on way station master of CHOPAN(CPU) on duty at 10:00 pm, he said that he will not do anything and even refused to register my complain. And then he refused to tell his name also. As i don't find any way to complain, i am sending this mail to u. I request you sir to take some action against them, as i am suffering alot though i have reservation. Thanking you. Yours Vinod kumar sinha(V K SINHA) Mob no. [protected] pnr no. [protected] Train no . 84369 Date of journey: 23 jan 2015 And my ticket is enclosed.

dear sir, I have booked an E Ticket through my personal ID on 27 DEC 2014 of SAKET LINK Exp (21068) from RBL(Raebareli) to LTT(Lokmanyatilak) for the next day. there was one confirmed birth and three waiting birth at the time of booking and it never confirmed the rest birth. So i have Filed TDR as prescribed by a representative of IRCTC Customer care. on 14 of Jan 2015 it was Repudiate due to unreliable reason. after requesting to REOPEN the case it was again repudiate on 22 of January.. PFA enclosed here. Zaid farooqui [protected]

Hi,
We people were working together in an organization and we are from different places of country and we have individual user accounts of IRCTC portal. When no tickets were available under general quota, we were forced to book TATKAL tickets using IRTC online portal. But the portal only allows two TATKAL booking from single Internet provider IP between 10AM and 12PM and when we try to book after blocking hours, even the TATKAL also...

Hi . I boarded the shatabdi exp from jaipur to Ajmer. While booking the ticket we were asked for non veg or veg option . But were informed in train that no food would be provided but we could get food by paying money . Kindly confirm if we are eligible for food or not. The catering is by a company called Arenco catering

i had booked ticket from CSTM to NGP for[protected] for train no. 01013 which was scheduled to depart at 12:20 AM from CSTM. But it was resheduled and was late by more than 3 hrs, hence i filed tdr in the morning on the same day but irctc said it repudiate it. the ticket details are given below. PNR [protected] TRAIN NO. 01013 CANCELLATION ID [protected] DATE OF JOURNEY 07-Jan-2015 TDR FILLING DATE 07-Jan-2015 07:45:26 HRS

Sir, I have booked Train Ticket in talkal by online on 21.1.15 for travel from Tirunelveli to Kanchipuram in 16352/NCJ Mumbai Express PNR No.[protected] for my father-in-law and Mother-in-law. Both are senior sitizen. I have entered his voter ID in the talkal form thro' online and his mobile number. The above passengers were having voter ID in original at the time travelling. But the squad of Railways in Tirunelveli not accepted and collected the fine amount of Rs. 1430/- from them in Excess Fare Ticket bill No.A L 0479645. Apart from Talkal ticket amount of Rs. 890/- the fine amount of Rs. 1430/- were collected. Whether this is correct. Having original ID proof by the passenger, due to online computer booking in the server why the fine amount was collected. Please clarify, if eligible the fine amount may be refund to me at earliest. You reply expected soon. V.CHENTHILKUMAR, SH7 PALLAVAN NAGAR, KANCHIPURAM.

Transaction ID : [protected] Date of Booking : 30-Nov-2014 Date of Journey : 26-Jan-2015 Train No. & Name : 15646 / GHY LTT EXP PNR No. :[protected] Dear IRCTC team, As i had booked a ticket for my family on 30 Nov 14 for my family. that time it was 9 waiting list and after few days it moved to 3 W/L but after that since around 45 days there is no progress on it. i am very surprise and disappointed. i have some doubt that there is some system issue where broker or may be some hiker may cheating on this. so i sincere request to you, kindly look into this matter so that in future poor or long booked ticket traveller may get your good service. looking forward your action if required any and your some comment on this. Thanks and regards, Baleshwar

Sir I was booked Two no, s of I / Ticket for me and my family, and same required to cancel . Detail as under;- 1-Transaction I D;- [protected], PNR; [protected] From Dehli to Khorason road. AC;III DOJ -16 march15. 2-Transaction ID;- [protected] PNR N0. not known, from dehli tokhorason road AC III DOJ - 16 March 15 I have not received above I /Ticket which was required to delivered at my IRCTC address. Now it is requested to IRCTC, kindly cancelled my above ticket and refund my amount in my account please.

I would like to file a complaint regarding a railway crossing guard that is very rude and likes to close the railway crossing as he wishes. At times he closes the crossing 1 hour ahead of the train's arrival. I atempted to discuss this with him today[protected] and he responded with a very rude reply saying that he can open or close the crossing as he wishes and if I don't like it then I can write it in the complaint book but thats not going to work either. He further stated that he will still continue to do as he wishes. I do not belive that this a proper way to talk to a tax payer who is paying his salary. As I noticed the surrounding crossings, they were all open execpt for this one. When I asked for the complaint book then he told me to get out of the car and cross the closed crossing and step inside his foul smelling shack and fill out the the complaint book. I told him that I cannot cross over as it has been shut down by him, he responded that is not his problem. Therefore I opted to complain here. I hope the apporiate action will be taken against him. This happened on[protected] at aprox 3:00pm at the crossing located at Rasulpur Brahamana village in Kapurthala district, Kapurthala, Punjab, 144601. My name is Tejpaul Singh located in the above mentioned village.