Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

with due respesct,
INCHARGE IRCTC,
sir i had booked a ticket for journey on 05.12 2012 having PNR [protected] and transaction ID [protected],which did not cleared the waiting list.hence as per rules it got cancelled but i did not got the money back within limited period of which i should have got.
so i want you to please forward this issue to the authorised person in due time that i should get the money back as soon as possible.for this i will be grateful to you.
RAMAN RAJ

Dear sir,
My terminal i.d is - INDEL0300016LM provided by irctc for issuing railway tickets but it was not working since 15th april 2011 and showing railway (booking / enquiry) services currently not available due to system upgradation.sorry for the inconvenience.In this process i am the sufferer i lose my customers/money Rs 10000/- taken by irctc for providing license.i dont know how much time they take for upgradation they are forcing me to take extreme step presently i am unemployed.please do the needful.kindly provide me employment by activating my terminal i.d.
regards
pankaj rai

IRCTC is one of the useless ONLINE ticket booking websites if India, especially while trying to book TATKAL ticket through this site.
the chances of getting a tatkal ticket is high when we try to book via ticket booking counter rather than this website.
Please BAN this site and make railway tickets available only at booking counters so that atleast people will know whether they have a chance to get a ticket or not by seeing the queue.
But in this useless site, even after PAYMENT PAGE you cant guarantee your ticket is booked until you can see confirmation page.
Please BAN this site

sir please reset my password
my user id is arjun7354
my email id is [protected]@gmail.com...

HELLO SIR,

WITH EXTREME DISAPPOINTMENT, I WOULD LIKE TO INFORM YOU THAT IRCTC/CONCERNED DEPT. OF INDIAN RAILWAYS IS INVOLVED IN SEVERE FRAUDULENT ACTIVITY WITH RESPECT TO E-TICKET BOOKING AND CONFIRMATION. RECENTLY, ME AND MY FAMILY MEMBERS HAVE SUFFERED SEVERLY, BOTH MENTALLY AND FINANCIALLY BECAUSE OF SUCH ACTIVITY AND SO NOW APPROACHING THIS HON’BLE COURT. PLEASE HELP ME IN THIS CASE OF COMPENSATION.

I WOULD LIKE TO NARRATE MY STORY IN BRIEF………….IT WAS ON 17/12/12 THAT I APPROACHED A REGISTERED TRAVEL AGENT IN KOLKATA TO BOOK 4 (FOUR) TRAIN TICKETS BY HOWRAH-NJP SHATABDI EXPRESS (TRAIN NO.12041) FOR TRAVELLING ON 25-12-12. IMMEDIATELY, THE TRAVEL AGENT, MR.AMIT SINGH BOOKED FOUR WAIT LISTED TICKETS (WL 154 / WL 24 / 0000 to WL 157 / WL 27 / 0000) FOR MY RELATIVES NAMELY, S PAUL (36), S PAUL (11), S HOME (56) AND S SAHA (42). A DAY OR TWO/THREE later, 3 TICKETS GOT CONFIRMED AND 1 TICKET WAS ON WAIT LIST NO.1, WHICH FINALLY BEFORE A DAY OF JOURNEY i.e. ON 24-12-12 GOT CONFIRMED. TO MY SATISFACTION, I SENT A SMS ON 139 WITH PNR NO. AND GOT A CONFIRMATION MESSAGE ONCE AGAIN ON 25-12-12 MORNING AROUND 7:47AM THAT MENTIONED ALL THE PASSENGERS P1 to P4 WERE CONFIRMED AND CHART WAS YET TO BE PREPARED (screenshot attached and submitted).

NOW, THE STORY TURNS…………..MY RELATIVES TRAVELLED ALL ALONG FROM SONARPUR, SOUTH KOLKATA AND REACHED HOWRAH STATION ON TIME ON 25-12-12 AND TO THEIR SURPRISE THEY COULD SEE THAT ALL THEIR TICKETS WERE STILL WAIT LISTED AND THE CHART NOW WAS ALREADY PREPARED. MY RELATIVES WERE DAMM TIRED AND DISAPPOINTED SEEING THE SITUATION AND FINALLY RETURNED FROM HOWRAH RAILWAY STATION. LATER IN THE NIGHT, THEY BOARDED BUS FROM ESPLANADE AND REACHED SILIGURI AFTER A LONG HORRIBLE JOURNEY OF 18-20HRS.

I HAVE THE PROOF WITH ME…….THE SMS WHICH I HAD RECEIVED FROM THE NUMBER 139 BY SMS ( I HAVE THE PROOF IN MY POSSESSION) WHERE THE STATUS WAS CONFIRMED…………..SO THE BIG QUESTION NOW IS HOW THIS FRAUD HAS HAPPENED????? WHEN I ASKED MY TRAVEL AGENT…………HE THEN SAID THAT OFFLATE SUCH KIND OF SITUATION IS HAPPENING QUITE FREQUENTLY……………..ULTIMATELY THE GENERAL PEOPLE ARE THE SUFFERERS, BOTH MENTALLY AND ALSO FINANCIALLY…………..THIS IS A REAL SCAM GOING ON IN THE E-TICKETING SYSTEM (INSIDE RAILWAYS DEPT.) I CAN STRONGLY SAY THAT ALL OFFICIALS ARE INVOLVED IN THESE TYPES OF FRAUDULENT ACTIVITY.
WHO WOULD COMPENSATE ME FOR THE HARASSMENT CAUSED TO ME AND MY FAMILY MEMBERS????? I NEED JUSTICE ON THE SAME AND WOULD ALSO LOOK FOR AN ASSURANCE THAT SUCH INSTANCES WON’T BE REPEATED WITH ANYONE. IT IS THE GENERAL PASSENGER ONLY WHO SUFFERS AND NOT THE OFFICIALS WHO ARE INVOLVED IN SUCH FRAUDS. I AM FLASHING THIS EMAIL TO ALL TYPES OF MEDIA SO THAT PEOPLE COME TO KNOW ABOUT SUCH FRAUDELENT ACTIVITY WHICH CAN VICTIMISE THEM AS WELL.

REGARDS

SAUMYENDU DEY CHOUDHURY
A-112, MANGAL APTS,
VASUNDHARA ENCLAVE,
DELHI-96
contact no.[protected] (Delhi)

Reference No: ekt[protected] dt. 22-August-2012 PNR [protected].
Passenger name : R.M. Zuzarth.

Due to a road accident and a traffic jam while making my way to the Thivim Railway Station on 22-August-12, I was not able to be on time to board the train No. 10112 - Konkankanya. I immediately filed a TDR as detailed above. As per the rules of the Railways, the refund is given to the passenger after 90 days. The 90 days have expired on 22-Nov-2012 and another 40 days have added for the refund making it 120 days. Do not understand does the Railways have their procedures in place or it is just on books ? I am a senior citizen and I look forward to your assistance in expediting the refund of my non-travel on the said train.

R.M. Zuzarth
[protected]

I HAVE BOOK SIX TATKAL TKT FROM JAMMU TO HOWRAH (PNR-[protected], JOURNEY 09 MAY 2011) ON 07 MAY 2011 BY HIMGIRI EXP IN AC 2 TIER . DURING THIS JOURNEY AC 2 TIER COACH NOT ATTACHED IN THIS TRAIN . SO I HAVE SUBMIT TDR FILE FOR REFUND ME EXCESS FARE AND SUBMIT ALL ORIGINAL DOCUMENT TO THE IRCTC. BUT SORRY TO SAY STILL NOW NO REFUND RECEIVED FROM IRCTC . WHEN I CONTACT TO THE IRCTC BY EMAIL THEY REPLY ME THAT REFUND IS UNDER PROCESS AND THEY SEND ANOTHER REMINDER WITH ALL DOCUMENTS TO THE REFUND DEPARTMENT KOLKATA . AFTER THAT I AM ALSO CALL TO THE KOLKATA REFUND OFFICE UNDER EASTERN RAILWAY. THE REPRESENTATIVE ( MR M HUSSAIN , CONT[protected] SAID THAT THEY ARE NOT RECEIVE ANY DOCUMENT FROM IRCTC REGARDING THIS PNR.

SO PLEASE TAKE A ACTION ABOUT THIS MATTER .

RAMEN DEBNATH
M - [protected]

I have an IRCTC account which i am not able to access despite entering correct id and password . Thus i am not able to acess the account nor can use my phone no. and email id to make another irctc account.
I want IRCTC to either activate the account or delete it permanently, so that i can use my no & E-mail ID .

plz help

Pandiyarajan
email - [protected]@gmail.com
mobile no. - [protected]
irctc id - 1748281

Dear Madam/ Sir,

Today[protected] I have made train reservation through www.irctc.co.in, for 5th January 2013( Charminar express) and the waiting list was 126, when i made the payment i have received a msg to my mobile that amount of Rs.316.24 has been deducted towards reservation and when I checked my bank mini statement this was the note- IIN/www.irctc.c/Fee Rs10 ST Rs1.24/20121.

Details:
Train : Charminar express
Type booked: Sleeper class
Waiting List no: 126
Name of the traveller: shaik saleem
Mode: online (www.irctc.co.in)
Berth Preference: upper
Boarding point: Hyderabad deccan
Destination: Sullurpeta
Date:[protected]
Train No: 12760
Time of making transaction: In Between 12:00pm to 1:00 pm


Please suggest me what to do to get back my money.

Regards,
Silar

Hi,
I am terribly upset with the way our Indian Railways Website is working. The server is very slow , thus making the booking of the tatkal ticket an impossible one . The page loads for around 15 mins and finally displays error messages like "Sorry Communication Problem" or "Service unavailable" and so on. We have no other option other than booking the ticket through this non-sense website.

Please do resolve the issue soon.


Thanks,
Vignesh

Now a days, IRCTC Reservation system becomes cheat system, They are manipulating in movement of wight listed passengers while preparing charts. Some times before chart preparation and after chart preparation WL is getting increased. That means Wl jumping is happening. The whole system looks like corrupt system. Beware people of India, Corruption has entered all the places. It's sad for general people.

my self madhu mangal singh. my concern that is no login at irctc.co.in and always show invalid username and password. actually, I have changed their passoword old password replace and new password edit to irctc.co.in then coming with problems. please help me,
user id - sonu6754
email id - [protected]@ymail.com
contact no. - [protected]

Hello Sir,

During festival times, the train tickets need to be provided more. 100s and 1000s of customers are not getting tickets to travel by train. If we travel by bus (private) the bus travels rise the price and misuse customers' money. Kindly provide more transport seats and kinldy ensure that private travel companies do no rise the price (with the assumption as anyway the customer is in full need and will buy it somehow) and misuse customer money.

Even if they rise it, the dishonest profit (quoting high price and selling the ticket) they get from it shall be provided to the poor/needy.

Regards,
Francis.

The above portal is india's top needed website and this is belongs to most profitable Indian govt. company INDIAN RAILWAY but the very sad thing is it's worst site which you have ever visited. Suppose you want to book a ticket through irctc you should have sufficient patience, to book a ticket you need 30 minute to 1 hour+Multiple time page expire+Connection Error+2-3 time money get debited from your account (of course they refund the amount later but think if some one have not enough amount in his/her account then ?) . Of course india will shine one day but not with the speed of irctc.

Dear IRCTC

I am trying Internet Booking for last 2 days with User Name : suri_man. Both Days I logged in around 9.45 am and till 10 AM, it always remain logged in. I was making booking for NDLS (New Delhi)-KPG ( Kopargaon)

After 10 AM, Website goes down with error with any of Web Browser whether Internet Explorer, Chrome, Mozilla.

Today somehow, all details were filled and option for make payment comes but when I clicked the tab, site message said System Failure. Within a Minute’s time, more than 100 tickets of Karnatka Express booked. How it is possible ???? when website opened at 11 AM in the morning, Waiting of 80 tickets in Sleeper class came.

We understood now that THERE IS HUGE NEXUS BETWEEN Indian Railways, IRCTC and Big Agent Mafia. We are planning to file Legal Case in Consumer Court where passengers are made fool by IRCTC.
We will not leave this case like this. Your IT Department intentionally gives way to Agents who make fake ID’s to book tickets as a individual basis.


Please provide us your legal department address so that we will send consumer court notice.

Copy is marked to Indian Railways and Government of India.

my name is deepak bhutani. My user id in [url]www.irctc.co.in[/url] is dpk05. i wants to book tatkal ticket to pune for 22nd December. I was about to reach pune on 23rd december for office use. I tried to book tatkal ticket multiple times through irctc website on 20th december from 10:00 am to 11:00 AM. Again i tried to book ticket on 21st december from 10:30 am to 11:30 am again website didn't respond. this is a poor website. i was very inconvenient from this website. I request to take stick action against irctc website for customer time & other incontinent. In this website i there is only convinced for agents and this website is developed to fascilate agents only.

My name is deepak bhutani
ph. no: [protected]
IRCTC user ID: dpk05

Dear Team,
This is of so much shame and concern that IRCTC being in service for the past 10 yrs or so still isnt able to make its service fool proof.
Though so many change in timings in bookings and tatkal scheme being done, the quality of service is so VERY POOR that its a national waste depending on such a service. Indian Railways being one of the largest Train Networks catering to Millions of customers, being in service since the dawn of railways, has seriously failed in delivering a proper ticketing solution through mode of internet.

When Walmart, Ebay and other online services can cater to millions of request, our essential service provider IRCTC fails again. Cant something be done to cater to this perennial issue. I request the Govt, The Public and the private parties to please stand up and resolve this.

Spending countless minutes on IRCTC is serious National Waste, lets condemn this. It is unreliable, third rate treatment of a nation and of an organisation.

Can the true IRCTC official pls stand up and answer why is this situation so very bad...?

IRCTC Claims that the Tatkal service will and is for the general public to purchase. Well, it is far from the truth. There are touts and brokers who are taking tickets away. I wish I had an evidence to prove my statement.
Also, IRCTC says, consumers can book Online Tatkal tickets, but, whenever I have tried it, the site has been always down and showed this message "Service Unavailable". For this reason, I could not book tickets for my parents on a Tatkal Quota for the Christmas Holidays.
I Hold no grudges against the IRCTC, however, whenever a word has been committed for the General Public it should be maintained and followed religiously. Since I did not get any email for IRCTC Grievance Cell, so I posted my issue here. This is a matter of concern, when it comes to a priority of travelling for the passengers.
Regards,
Puspen Mondal
Mail : puspen.[protected]@yahoo.com

Dear sir,
This is shahbaz asghar have filed TDR which is wrong and there is no option for correction.I cant travel and want my fare refund.my e-ticket details are as follows.
transaction no-[protected]
pnr no-[protected]
date of journey-10/12/2012
TDR file date-09/12/2012
train no-13287
phone no-[protected]

For no reason my User ID on IRCTC, is suspended. There is no option to re-activate my ID on website. The IRCTC call center guys tell me that my ID cannot be activated and I have to create a new Email ID, and buy a new telephone number to create a new ID. Strange!

There is a Toll Free telephone No.[protected] which keeps ringing without any hope on response. The other number[protected]North Zone) , after few attempts, connects to some server which, produces a loud noise of an alien. I got these numbers from Press Infomation Bureau, Government of India website.