Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

i have filed TDR in IRCTC site ,my date of journey was[protected],but i didnt travelled ,on date 14th decemebr 2012 i filed the TDR.
and according to rule its required minimum 90 days to refund the money,i sent mail to irctc cutomer care 5-6 times and he replied onlythat he has forwarded the mail to the concerned person.

MY PNR NUMBER is [protected] and have applied for File TDR and got
> reference number ekt[protected] on 9th of november.till now, i didnt
> get the refund money.


i am not free to do the time pass by sending the same problem through mail daily,i want quick response .

Dear Sir,
i have cancelled the Godavari Express Ticket from Secunderabad to Tuni on 22-OCT-2012.
But the Amount Didn't refunded till now.How many working Days it will take to refund the amount.

Details :
Pnr Number: [protected]
Train No: 12728
Train Name: GODAVARI EXP
From Station: SECUNDERABAD JN(SC)
To Station: TUNI(TUNI)
Date Of Journey: 23-Oct-2012
Date Of Booking: 06-Jul-2012


Cancelled Date: 22-OCT-2012

what should I do to get back my money back.
Please help me out.

Thanks & Regards
V G S Naidu .A
[protected]@gmail.com

Chart preparation and information are not on right time. Due to this, I had to cancel my ticket, had to detain my journey.

Hi,

Today I, Diptesh Ghosh (PNR No : [protected]) had to cancel ticket of the Sealdah Rajdhani Express as due reason of not receiving the reservation status on proper time, where it's departure time is 4.50 PM IST.

I have booked a Tatkal Reservation for 27-Oct.-2012 trip, My ticket status was WL54 at the time of booking, then it was WL43 till 2pm, again that status was changed to WL36 at 3PM on 28th Oct 2012.

I was trying to reach railway Enquiry & customer care for our ticket status for confirmation, but we didn't get the correct information.

According to customer care, chart should be prepared before 2 hours before the departure time 4.50 PM IST. Online PNR status (www.indianrail.gov.in) was showing CHART NOT PREPARED till 3.00 PM IST and was also showing our reservation status WL36. I don't know, why railway system is correcting it's failure for which people are suffering in this type incident. I believe, there might have some manipulation for this incident, Railway department has no right to put the passengers in suffering for their computability, if there is any failure in the system it should be informed in prior time.

I'm staying far away from Sealdah railway station and it takes 1 hr 40 min to reach the station premises, if i don't get sufficient time to start my journey towards Railway station, its impossible to reach. because Railway department is not going to take care of my transportation towards the stations, for which I had to cancel the ticket & had to change journey date. For this I want proper justice for this railway system failure/negligence.

Kindly note this as a formal application to railway system and if it is not a correct address, please forward our concern to proper channel. If this subject is not actively taken to proper channel, i may go-ahead to help of Indian Law for a common citizen to get proper justification.

Waiting for your valued reply.

Regards,
Diptesh (An Indian)

I today tried to book my ticket online but at time of payment the server became too slow & by the time my account got debited some error occured on irctc site & my ticket was not booked inspite of my account got debited. How will i get my refund.

Like i mentioned in the subject, CLOSE, SHUTDOWN, DELETE, THROW AWAY this pathetic website!!!!!!

For god's sake this is not working at all!!!!

only thing which works faster in this site is SIGNOUT button and money transaction part(that also fails most of the time)

what is the point in having this site?????? Please share if you have one good reason!!!!

Hello, Today (26/10/2012) I have done an online transaction to purchase a ticket on 12394 SAMPOORN KRANTI EXP. from NEW DELHI to PATNA on 29/11/2012 for ME Unfortunately after the payment was made through sbi debit cum atm cum payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated. This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount. Expecting a reply as soon as possible. Thanks and Regards,PRABHAT KUMAR :[protected]

My refund is rejected with reason that I didn’t applied within the defined time.
But TDR was filed within the same month, so how come they can say that “Refund was not claimed within prescribed time”.
PNR No:[protected]
My journey date was 29th Apr 2012
And my TDR date is 30th Apr 2012.

PNR No:[protected]
My journey date was 19th Apr 2012
And my TDR date is 30th Apr 2012.

I am going to file a consumer complaint against IRCTC and not the Indian Railway, as you peoples are frontend for the same and the rules are stated on your site and not for Railways.

TDR Rules
• The TDR Refund will be processed as per Extant Railway Rules.
• TDR should be filed within 30 days of Departure of Train.
• The refund process will take at-least 90 days and more
• E-ticket refund request (after chart preparation) can be filed online.
• In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:

GGM/IT,
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Center,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account.
• Refund claims under above clause may require at least 90 days or more for processing.

THE WORST SITE I HAVE EVER SEEN IN MY LIFE , IRCTC IS DOING NOTHING MORE THAN MAKING MONEY , DAILY THEY BOOK TICKETS IN MILLIONS OR SOMETIMES BILLIONS IN RUPEES BUT DON'T USE EVEN A LITTLE PORTION OF PROFIT IN INCREASING THE SITE'S BANDWIDTH , THAT WILL JUST COST THEM IN SOME THOUSAND'S BUT INDEED THEY JUST EVEN DON'T WANNA SPEND EVEN A PENNY SO THAT SITE CAN WORK WELL , ATLEAST THEY CAN EVEN RENT SOME BANDWIDTH FROM SOME OTHER HOSTING COMPANIES LIKE BIGROCK OR HOSTGATOR , BUT THEY WILL NOT , THEY ARE USING SUCH AN OUTDATED HOSTING AND BANDWIDTH METHOD THAT'S JUST WORST , THIS SHOWS THE REPUTATION OF OUR COUNTRY IN FOREIGN MARKET , THERE ARE MANY SITES OTHER THAN IRCTC WHO HAVE MUCH BETTER RANK AND WORK VERY VERY FAST EVEN DURING EMERGENCY OR TATKAL BOOKINGS , BUT INDEED WHAT CAN I SAY IS IN INDIA NO ONW WANNA WORK SOCIALLY , ALL THEY JUST WANT IS FILL THEIR OWN POCKETS AND CARES NOTHING FOR OTHER AND EVEN AFTER THAT THEY PRETEND TO BE THE BEST CARE TAKER .INDIA IS JUST DOWNGRADED BY SUCH THOSE PEOPLE WHO NEVER WORK FOR COUNTRY BUT FOR THEIR OWN SAKE ONLY.

i was booked in e- ticket from BCT TO AED at11.41 pm to 13^th October and amount of Rs 508.00 has been cut to my account BUT the ticket is not booked .now 10 days are going but my Rs 508.00 is not refund to my account...

I found that many of my booking failures are not refunded. Plz find the details of the transactions.

[protected] Settlement Failed Not Booked Rs 1313 axisvbvpg

Transaction ID: [protected]
Date Of Booking: 28-Aug-2012
Total Fare: Rs 1313.00
Refund Status: Payment Not Received From Bank

[protected] Settlement Failed Not Booked Rs 112 SBI Debit
Transaction ID: [protected]
Date Of Booking: 11-Aug-2012
Total Fare: Rs 112.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 381 HDFC
Transaction ID: [protected]
Date Of Booking: 21-Nov-2011
Total Fare: Rs 381.00
Refund Status: Payment Not Received From Bank


Plz do the necessary.

IRCTC online service for rail reservation is very very poor...
It can't handle its users online; specially at 10:00 AM (Tatkal Time) ...
IRCTC "must" learn from GOOGLE who handles users all over the world with no delay...

I tried to book tatkal ticket (availability: 154 tkts); i succeeded till payment (amount deducted from my account) but after that BOOOOM... Service Unavailable, hahahaha...
Again i tried (availability: 94 tkts); i succeeded till make payment but then hahahahaha......
I tried 3rd time (availability: 09 tkts); i succeeded till make payment & saw waiting list 15 ....... sooo funny...
i don't know how much my blood was vaporized during this rubbish "1 hour 20 mins" process ...

My question is that if i paid the amount when availability was 154 then during 2nd attempt why availability was 94, it should be ZERO.

Sir, i tried their customer care no. but of no use
Its my request please ask my question to IRCTC.
Thanks

Shaman Shreshth
Delhi

Day to day IRCTC is becoming worst. If they have any server problem, then they need to stop the service temporarily and they need to work on that.Apart from that IRCTC is running business with inefficient server. By this customers are loosing impression on the site and at the same time customers are loosing their money too.. So I request the concern department to take necessary step for improving the service.

my mobile no.[protected].please give user name and password

Sir I booked ticket from irctc and make payment through sbi drebit card but my Transaction is failed my money is deducted but ticket not booked . please provide me solution & suggestion.
Transaction ID:[protected]
Transaction ID[protected]
Pay Status:Settlement Requested
Total Amount:Rs.1888 i.e Rs 944*2=Rs 1888
Booking date:19/10/2012

I request IRCTC to help me at the earliest and refund the same amount.


Yours Sincerely
MD SARFARAZ AMAN
A/C NO-[protected] S.B.I
[protected]
Email ID :[protected]@gmail.com

It is very irritating to use irctc website to do a booking. Being a user I get harrassed every time for not getting logged in to the website after spending hell lot of time. The site just refuses to open even after 1 hour.
I feel the developers as well as the maintainance team are totall worthless.
Customers time are valuable and that must be respected.
A simple login should hardly take 30 seconds.

sir i am not getting mobile verification code in this no [protected] and my irctc user id is pandey921a.sir plz send me in my no my altenate no. is [protected] its urgent i shall be thankful for urs....

I tried booking tickets for my grandparents as they have to attend a funeral.. it was an emergency travel that they planned for. I got a call when i was in office from my grandparents to book tickets via TATKAL. i tried logging into the site by 9 58am today and i was keep trying until 11 30am. multiple attempts all i was able to reach was till the seat availability option. there were so many times the server loads and kicks me out stating session timeout.. i got frustrated and tried sending my friend to buy a hard ticket where he found a queue which is long enough to make sure he wont even fetch a ticket with waiting list 100. The worst site seen ever is IRCTC.CO.IN, the servers cannot handle traffic, the session time is too low as it kicks out before even it loads the page.. i have an Internet connection which is lightning fast, but the server cannot handle the traffic.. I can definitely say that it is JUST BECAUSE OF THE ILL MAINTENANCE of the site. when the banking websites and other sites with huge traffic can easily manage the traffic EX: face book, Gmail etc.. IS IRCTC Handling more number of members logging in at same time when compared to face book and Gmail??? SITE ADMIN : Please understand that the service you provide is PATHETIC. I clearly understand there are some loop holes in the site where few people are taking advantage. Server Managers can understand what iam trying to point out here.. admin has to find out and work on that.

IT MAKES ME BELIEVE THAT IT WILL TAKE ATLEAST 1000 YEARS FOR INDIA TO BECOME A DEVELOPED COUNTRY..

i shamshad ahmad cancelled i ticket on 11.10.2012 of pnr no [protected] and [protected] but till not recived amount

10 Oct 2012 Internet Debit [protected]
IRCTCL
2329083
Ticket booking 1
[protected] Transaction ID

10 Oct 2012 Internet Debit [protected]
IRCTCL
2329143
Ticket booking 4
[protected] Transaction ID

11 Oct 2012 Internet Debit [protected]
IRCTCL
2332957
Ticket Booking 4
[protected] Transaction ID

No amount has been reversed to the respective bank a/c.
Bank : IndusInd Bank.

Please revert to [protected]@gmail.com

Dear Sir/Madam,

It is a humble request, please increase the number of trains between Lucknow to kathgodam. There are no seats available even if we try to book the ticket one month in advance. If there is some urgency there is no option available to reach on time and at times because of this some very Important things are missed out. The buses are most of the time stuck in jams and ralleys and take 12-14 hours to reach. It would be really great if you could do something about it, may be it will help out someone someday in great need to reach on time