Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,
we booked the ticket thru IRCTC site, Cancelled ticket because of flight delay. Discussed in airport ,They accepted cancellation for ticket. Tranvelled another flight. in the attached document they clearly written on ticket. Cancelled ticket in IRCTC , we cancelled ticket 15 days back still not yet refuned. Please help me for this

Thanks
sarma
[protected]

Dear sir,
am pavan i have booked 3 tickets from irctc website from yeshwanthpur to kundapur an ammount of 781 has been deducted from my account but the ticket has not booked....so plsease solve this issue n refund my ammount....

SBI
TRANSCATION ID: [protected]

Hello IRCTC,

I booked booked tatkal ticket from IRCTC with booking status of CKWL 10.Later some at Ernakulam IRCTC changed the status to CKWL 12. Upto CKWL 10 got confirmed and we are unconfirmed.Who is the VIP influencing the booking?

I want immediate termination of the doing this type of manipulations>

EXTRACTS of my booking :

Booking details:

PNR No [protected] Train No 17229
Train Name SABARI EXPRESS From ERN
To SC Date[protected]
Class 3A Boarding Point ERN
Reservation Upto SC Quota Tatkal

Passenger Details:

S# Name Age Sex Seat/Berth Coach Status
1 MOHANA 036 Female 0000 CKWL 10
Total Fare 00001414



PNR Status Details

PNR-Number:[protected]
Train Number: 17229 Train Name: SABARI EXPRESS Date: 12- Jan- 2013
From Station: ERN To station: SC Reservation upto: SC
Boarding point: ERN Class: 3A No of passengers: 1
Charting Status: CHART PREPARED Upgraded Class:



Status Report
S# Booking Status Current Status
1 W/L 12 W/L 2

Hi,

I tried to book 2 tickets for 3-tier AC coach in GWL BJU Mail (Train Number 11124) on 10-Jan-2013. I used my CITI bank debit card to book the tickets but the transactions failed. I tried to book tickets for two times and both the times, transactions failed. Two times, Rs. 876 (Fare) and Rs. 30 (Service Charges) - a total of Rs. 1782 was deducted from my CITI bank account without booking any ticket.

Error message at IRCTC said - Payment not received by the bank
I escalated the same problem to CITI bank customer service and got the below reply -

"Dear Ms. Mishra, This is with reference to your query dated January 10, 2013. Our records indicate that you have made online purchase of Rs. 876.00 on January 10, 2013 towards IRCTC.CO.IN. We confirm that the purchase has been successfully made and the payment has been effected to the Merchant vide Payment Voucher (PV) [protected] and trace number 760839, 760887. We request you to contact the service provider quoting the above reference numbers for further assistance. For any further assistance, please feel free to contact our 24*7 CitiPhone banking division. You can visit the following link to know all our CitiPhone numbers:https://www.online.citibank.co.in/customerservice/citiphone.html Thank you for accessing Citibank Online. Sincerely, Anju KarManager Customer Care"

Please refer to PV [protected] and trace numbers - 760839 and 760887 and refund my money which is Rs. 876+ Rs. 876+ Rs.15+ Rs.15.
= Rs. 1782 to the same CITI bank account.

Thanks.

My self Mr. Sudarshan Patil. I had file one TRD which is yet not refunded. For your information:


PNR Number [protected]
Transaction ID [protected]
Booked On 23/11/2011
Date of journey 25/01/2012
Date OF TDR 25/01/2012
online Refund Status: Refund under Process


Thanks & Regards
Sudarshan Patil.

On 8th Jan'13, when I visited the site irctc.co.in for checking seat availability on 17th Jan'13 from INDORE (INDB) to HOWRAH (HWH) - Train No. 22911 (Shipra Express), at 7:34pm I saw as AVAILABLE but when I booked the tickets according to my requirement of 3 seats and made transaction it finally booked my tickets with waiting list as WL 50, WL 52 and WL 51. Can you please let me know how perfect is this link with the updations or booking. As per my knowledge it is the only link which allows to book tickets. I made a transaction on this illusion and has spend Rs.1431. I had to immediately cancel my ticket after seeing such good reliable results from this link.
I am sending an attachment which shows that after the cancellation of my tickets still there was availability shown in the link. ( Attachment 1- after the cancellation availability shown. Attachment 2 - Cancellation time shown on right end corner with the details of the tickets. )

I please request you to refund me the money or either make some reliable links to book the tickets which actually keep an updated data. Waiting for at least a good positive responsive showing a good long term firm.

Regards
Mrinalika Ghosh.
[protected]@gmail.com
[protected]

Dear Fellow Indians,

this is to inform a small episode of one more pathetic episode of misbehaviour and non compliance towards sincereity of one's functional and moral duties towards his or her job, please dont take it as a story of another agitated Indian citizen as it is a small episode and the undersign prays and begs for some suitable action against the people who have been mentioned here.

My Name- Charak Mandhyan

PNR NO- [protected]

Date of journey- 5/1/2013

time of episode- 10.45 pm

train number- 18234

train name narmada express

Main Problem- Attendent not changing the used blanket already lying on the berth

Name of attendent- Ravindra Dorgaro

Service contract number- EL/w/bsp/2003/269

"Mere Paaas Kambal hai he nahi khan se doo jisko chaho complaint kar do" his simple words when asked twice thrice to change the blanket

Name of TC- S K Verma

"Kambal wagerha to reuse he hote hai naye kahan se de dey itni safai chahiye to safar hee mat kariye" words of man who has responsibility of more than 100 passengers at least

on top of it " yeh private log hotey hai in par humara koi control nahi complaint karni hai to website par kar dijye, and started making fun of the undersigned

this is where Indian railways lies today which has a glorified history of more than 100 years

I know such episodes happen daily and common man only ignores but the statement of Mr S K Verma that please lodge a complaint against the management in website gave me this strength and wisdom to bring this episode inthe eyes of the appropriate authorities

hope this will atleast make aware the apropriate authorities how shabby the scene is today while you are travelling in AC two tier so lets pray to god about the situation in sleeper and general coaches

With regards,

Charak

Hello Sir,

I need to get printouts of some old tickets so that i can show in my company to get the tax exemption under LTA. But when i am trying it in IRCTC site, i am not bale to do it. First of all tickets are not showing in the booked history. I have PNR no. for one ticket so when i am searching it with PNR no. i am getting that ticket but not able to print it.

Please help me in this.

Thank...

with due respesct,
INCHARGE IRCTC,
sir i had booked a ticket for journey on 05.12 2012 having PNR [protected] and transaction ID [protected],which did not cleared the waiting list.hence as per rules it got cancelled but i did not got the money back within limited period of which i should have got.
so i want you to please forward this issue to the authorised person in due time that i should get the money back as soon as possible.for this i will be grateful to you.
RAMAN RAJ

Dear sir,
My terminal i.d is - INDEL0300016LM provided by irctc for issuing railway tickets but it was not working since 15th april 2011 and showing railway (booking / enquiry) services currently not available due to system upgradation.sorry for the inconvenience.In this process i am the sufferer i lose my customers/money Rs 10000/- taken by irctc for providing license.i dont know how much time they take for upgradation they are forcing me to take extreme step presently i am unemployed.please do the needful.kindly provide me employment by activating my terminal i.d.
regards
pankaj rai

IRCTC is one of the useless ONLINE ticket booking websites if India, especially while trying to book TATKAL ticket through this site.
the chances of getting a tatkal ticket is high when we try to book via ticket booking counter rather than this website.
Please BAN this site and make railway tickets available only at booking counters so that atleast people will know whether they have a chance to get a ticket or not by seeing the queue.
But in this useless site, even after PAYMENT PAGE you cant guarantee your ticket is booked until you can see confirmation page.
Please BAN this site

sir please reset my password
my user id is arjun7354
my email id is [protected]@gmail.com...

HELLO SIR,

WITH EXTREME DISAPPOINTMENT, I WOULD LIKE TO INFORM YOU THAT IRCTC/CONCERNED DEPT. OF INDIAN RAILWAYS IS INVOLVED IN SEVERE FRAUDULENT ACTIVITY WITH RESPECT TO E-TICKET BOOKING AND CONFIRMATION. RECENTLY, ME AND MY FAMILY MEMBERS HAVE SUFFERED SEVERLY, BOTH MENTALLY AND FINANCIALLY BECAUSE OF SUCH ACTIVITY AND SO NOW APPROACHING THIS HON’BLE COURT. PLEASE HELP ME IN THIS CASE OF COMPENSATION.

I WOULD LIKE TO NARRATE MY STORY IN BRIEF………….IT WAS ON 17/12/12 THAT I APPROACHED A REGISTERED TRAVEL AGENT IN KOLKATA TO BOOK 4 (FOUR) TRAIN TICKETS BY HOWRAH-NJP SHATABDI EXPRESS (TRAIN NO.12041) FOR TRAVELLING ON 25-12-12. IMMEDIATELY, THE TRAVEL AGENT, MR.AMIT SINGH BOOKED FOUR WAIT LISTED TICKETS (WL 154 / WL 24 / 0000 to WL 157 / WL 27 / 0000) FOR MY RELATIVES NAMELY, S PAUL (36), S PAUL (11), S HOME (56) AND S SAHA (42). A DAY OR TWO/THREE later, 3 TICKETS GOT CONFIRMED AND 1 TICKET WAS ON WAIT LIST NO.1, WHICH FINALLY BEFORE A DAY OF JOURNEY i.e. ON 24-12-12 GOT CONFIRMED. TO MY SATISFACTION, I SENT A SMS ON 139 WITH PNR NO. AND GOT A CONFIRMATION MESSAGE ONCE AGAIN ON 25-12-12 MORNING AROUND 7:47AM THAT MENTIONED ALL THE PASSENGERS P1 to P4 WERE CONFIRMED AND CHART WAS YET TO BE PREPARED (screenshot attached and submitted).

NOW, THE STORY TURNS…………..MY RELATIVES TRAVELLED ALL ALONG FROM SONARPUR, SOUTH KOLKATA AND REACHED HOWRAH STATION ON TIME ON 25-12-12 AND TO THEIR SURPRISE THEY COULD SEE THAT ALL THEIR TICKETS WERE STILL WAIT LISTED AND THE CHART NOW WAS ALREADY PREPARED. MY RELATIVES WERE DAMM TIRED AND DISAPPOINTED SEEING THE SITUATION AND FINALLY RETURNED FROM HOWRAH RAILWAY STATION. LATER IN THE NIGHT, THEY BOARDED BUS FROM ESPLANADE AND REACHED SILIGURI AFTER A LONG HORRIBLE JOURNEY OF 18-20HRS.

I HAVE THE PROOF WITH ME…….THE SMS WHICH I HAD RECEIVED FROM THE NUMBER 139 BY SMS ( I HAVE THE PROOF IN MY POSSESSION) WHERE THE STATUS WAS CONFIRMED…………..SO THE BIG QUESTION NOW IS HOW THIS FRAUD HAS HAPPENED????? WHEN I ASKED MY TRAVEL AGENT…………HE THEN SAID THAT OFFLATE SUCH KIND OF SITUATION IS HAPPENING QUITE FREQUENTLY……………..ULTIMATELY THE GENERAL PEOPLE ARE THE SUFFERERS, BOTH MENTALLY AND ALSO FINANCIALLY…………..THIS IS A REAL SCAM GOING ON IN THE E-TICKETING SYSTEM (INSIDE RAILWAYS DEPT.) I CAN STRONGLY SAY THAT ALL OFFICIALS ARE INVOLVED IN THESE TYPES OF FRAUDULENT ACTIVITY.
WHO WOULD COMPENSATE ME FOR THE HARASSMENT CAUSED TO ME AND MY FAMILY MEMBERS????? I NEED JUSTICE ON THE SAME AND WOULD ALSO LOOK FOR AN ASSURANCE THAT SUCH INSTANCES WON’T BE REPEATED WITH ANYONE. IT IS THE GENERAL PASSENGER ONLY WHO SUFFERS AND NOT THE OFFICIALS WHO ARE INVOLVED IN SUCH FRAUDS. I AM FLASHING THIS EMAIL TO ALL TYPES OF MEDIA SO THAT PEOPLE COME TO KNOW ABOUT SUCH FRAUDELENT ACTIVITY WHICH CAN VICTIMISE THEM AS WELL.

REGARDS

SAUMYENDU DEY CHOUDHURY
A-112, MANGAL APTS,
VASUNDHARA ENCLAVE,
DELHI-96
contact no.[protected] (Delhi)

Reference No: ekt[protected] dt. 22-August-2012 PNR [protected].
Passenger name : R.M. Zuzarth.

Due to a road accident and a traffic jam while making my way to the Thivim Railway Station on 22-August-12, I was not able to be on time to board the train No. 10112 - Konkankanya. I immediately filed a TDR as detailed above. As per the rules of the Railways, the refund is given to the passenger after 90 days. The 90 days have expired on 22-Nov-2012 and another 40 days have added for the refund making it 120 days. Do not understand does the Railways have their procedures in place or it is just on books ? I am a senior citizen and I look forward to your assistance in expediting the refund of my non-travel on the said train.

R.M. Zuzarth
[protected]

I HAVE BOOK SIX TATKAL TKT FROM JAMMU TO HOWRAH (PNR-[protected], JOURNEY 09 MAY 2011) ON 07 MAY 2011 BY HIMGIRI EXP IN AC 2 TIER . DURING THIS JOURNEY AC 2 TIER COACH NOT ATTACHED IN THIS TRAIN . SO I HAVE SUBMIT TDR FILE FOR REFUND ME EXCESS FARE AND SUBMIT ALL ORIGINAL DOCUMENT TO THE IRCTC. BUT SORRY TO SAY STILL NOW NO REFUND RECEIVED FROM IRCTC . WHEN I CONTACT TO THE IRCTC BY EMAIL THEY REPLY ME THAT REFUND IS UNDER PROCESS AND THEY SEND ANOTHER REMINDER WITH ALL DOCUMENTS TO THE REFUND DEPARTMENT KOLKATA . AFTER THAT I AM ALSO CALL TO THE KOLKATA REFUND OFFICE UNDER EASTERN RAILWAY. THE REPRESENTATIVE ( MR M HUSSAIN , CONT[protected] SAID THAT THEY ARE NOT RECEIVE ANY DOCUMENT FROM IRCTC REGARDING THIS PNR.

SO PLEASE TAKE A ACTION ABOUT THIS MATTER .

RAMEN DEBNATH
M - [protected]

I have an IRCTC account which i am not able to access despite entering correct id and password . Thus i am not able to acess the account nor can use my phone no. and email id to make another irctc account.
I want IRCTC to either activate the account or delete it permanently, so that i can use my no & E-mail ID .

plz help

Pandiyarajan
email - [protected]@gmail.com
mobile no. - [protected]
irctc id - 1748281

Dear Madam/ Sir,

Today[protected] I have made train reservation through www.irctc.co.in, for 5th January 2013( Charminar express) and the waiting list was 126, when i made the payment i have received a msg to my mobile that amount of Rs.316.24 has been deducted towards reservation and when I checked my bank mini statement this was the note- IIN/www.irctc.c/Fee Rs10 ST Rs1.24/20121.

Details:
Train : Charminar express
Type booked: Sleeper class
Waiting List no: 126
Name of the traveller: shaik saleem
Mode: online (www.irctc.co.in)
Berth Preference: upper
Boarding point: Hyderabad deccan
Destination: Sullurpeta
Date:[protected]
Train No: 12760
Time of making transaction: In Between 12:00pm to 1:00 pm


Please suggest me what to do to get back my money.

Regards,
Silar

Hi,
I am terribly upset with the way our Indian Railways Website is working. The server is very slow , thus making the booking of the tatkal ticket an impossible one . The page loads for around 15 mins and finally displays error messages like "Sorry Communication Problem" or "Service unavailable" and so on. We have no other option other than booking the ticket through this non-sense website.

Please do resolve the issue soon.


Thanks,
Vignesh

Now a days, IRCTC Reservation system becomes cheat system, They are manipulating in movement of wight listed passengers while preparing charts. Some times before chart preparation and after chart preparation WL is getting increased. That means Wl jumping is happening. The whole system looks like corrupt system. Beware people of India, Corruption has entered all the places. It's sad for general people.

my self madhu mangal singh. my concern that is no login at irctc.co.in and always show invalid username and password. actually, I have changed their passoword old password replace and new password edit to irctc.co.in then coming with problems. please help me,
user id - sonu6754
email id - [protected]@ymail.com
contact no. - [protected]