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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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513
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+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

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New Delhi
New Delhi District
Delhi
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 487

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M
mukherjeeraju1
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancel ticket amount not refunded

Address:New Delhi, Delhi

Hi,
I am facing the problem as refund on cancelled tickets is not credited to my account even after 3-4 days.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

I have cancelled a W/L ticket from delhi sarai rohilla to jammu pnr number: [protected] Date of Journey 12th Aug 2012 Ticket cancel on 13 aug 2012 receipt number:[protected].....
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S
sp8344
from Ranchi, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E-TICKET FAILED TRANSACTION REFUND

Address:Ranchi, Jharkhand

Sir ,
I have booked and e-ticket from Hatia (Ranchi) to Howrah in Hatia-Howrah EXP (18616) .But it was not successfully booked due to failed transaction. Also the money has been deducted from my account . But it is showing that no money has been received from the bank .What should be done in order to refund the money by cancelling the transaction....
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D
divyablogger
from Chennai, Tamil Nadu
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took commission without informing

Address:Chennai, Tamil Nadu

Hai,

I booked tickets in IRCTC website before one month.After that it has withdrawn 10rs for four times without my knowledge.This is a faulty and damn waste website.Dont ever book your tickets there.They are accessing our account without our knowledge.Pls be aware.Amidst processing fees they deduce this amount also....Instead it is better we can go directly and book tickets... Waste IRCTC.Poor service!!!...
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M
Mihir Athavale
from Kolhapur, Maharashtra
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SEND ME CONFIRMATION OF IRCTC TICKET

Address:Sangli, Maharashtra

Today (17/08/2012) I have done an online transaction to purchase a ticket on 11012 MAHALAXMI EXP from MIRAJ JN to THANE boarding on 18/08/2012 for PRAJAKTA JOSHI & KAVITA JOSHI. Unfortunately after the payment was made through SBI DEBIT CARD the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" please send me the conformation mail.
thanks...
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J
jeevanps
from Irinjalakuda, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of failed transactions amount

Address:Chennai, Tamil Nadu

I HAVE TODAY [16.08.2012] BOOKED E TICKET FROM CHENNAI EGMORE TO MADURAI JUCTION BY PANDYAN EXPRESS TRAIN NO.12637 FOR THE JOURNEY TO BE UNDERTAKEN ON 06.11.2012 USING MY CANARA BANK ATM CARD [CANARA BANK PAYMENT GATEWAY] . BUT TO MY DISMAY EVENTHOUGH THE AMOUNT OF RS.170/= HAS BEEN DEBITED TO MY ACCOUNT[ I AM BEING A SENIOR CITIZEN] NO TICKET HAS BEEN BOOKED BY IRCTC AND UNDER THE HISTORY OF REFUND OF FAILED TRANSACTIONS IT IS DISPLAYED...
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R
rohitagarwal1912
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Automatic deduction of money without booking ticket

Address:West Bengal

As i was booking my ticket from IRCTC online on 13th August,2012 around 11am to 12.30 am from my SBI VISA card vide no. [protected] and SBI Account Number [protected] Holder Name- Rohit Kumar Agarwal.My money deducted Rs.1896 from my SBI Account but my ticket not booked the ticket i was booking MAMMAR to HOWRAH the date of ticket was 28.11.2012 number of passenger is 4.As the IRCTC session expired the ticket not booked but my money...
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H
hemant_2855
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tatkal ticket booking problems

Address:Pune, Maharashtra

In IRCTC online Tatkal ticket booking system I always getting message
You are Permitted:
1) Only 2 tickets between 08:00 Hrs to 10:00 Hrs per User ID.
2) Only 2 tatkal tickets between 10:00 Hrs to 12:00 Hrs per IP Address.
3) Only 2 tickets between 10:00 Hrs to 12:00 Hrs per User ID.

sometime blocked my login id password and after sometime when finished all Tatkal tickets it works fine.
I...
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D
DR PULKIT KALYAN
from Delhi, Delhi
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no refund of ticket cancellation

Address:Vadodara, Gujarat

Dear Sir/Madam

As per the delay of the train for 37 hours ..I cancelled my ticket on 25-7-12 on the day of journey.... DWARKA EXPRESS from VADODARA TO DWARKA TRAIN NO. 15636 , the PNR is [protected] ....TWO PASSENGER...THE TICKET FARE IS Rs.1595..Its been 20 days that i have not got refund for my cancellation.....
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S
sraj singh
from Roorkee, Uttarakhand
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about mail

sir, myshelf rajeev singh i want say that i registered in irctc for railway ticketing.but i don't get any mail on my account.but i got mobile verification code.my email id is [protected]@gmail .com.i resgistered at 11/08/2012 and user id is srajeev222.so u will send me mail... please i request to you care my mail....
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R
Ramya_sri17
from Mumbai, Maharashtra
Apr 2, 2023
This thread was updated on Apr 2, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR rejected

Address:Rangareddy, Andhra Pradesh

I booked a e-ticket with PNR : [protected] under Tatkal Quota.
The status of passenger 2 (myself) was W/L 1 after Chart preparation. So i did not travel.

Later I booked a TDR. However railway refused to refund the amount for WL1 ticket.

Need help in getting refund.
.
Ramya Ch.
Hyderabad
AP - India....
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I
i.sarma
from Kolkata, West Bengal
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ABOUT REFUND

Address:Udalguri, Assam

i have trying make ticket today from guwahati to tundla throw irctc but amount 932 is debited my account and ticket is not made kindly please refund my amount my name is indra sarma.............and i have cancelled two tickets but i did not refunded into my acoount......pnr number........[protected] and [protected].........please refund me above three tickets amount...
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D
Deepak Raj G
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Extortion in the name of Parking Fee

Address:Bangalore, Karnataka

TO WHOMSOEVER IT MAY CONCERM

Respected Sir/Madame,

I am Deepak Raj from Bangalore; today i.e. 08th August 2012 @ 7:30 am, I had been to Yeshwanthpur,Bangalore Railway Station to pick my uncle & aunt coming from Hyderabad taking Garibrath. I parked my car at the railway station and demanded for a car parking token and person in charge advised that he would provide the token during exit. On exit, he asked me...
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S
sathishr2020
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Problem in Identifying Coach Position in TRL Station

Address:Tamil Nadu

Dear Team,

There is no coach stop indication / Mark in Thiruvallure Railway Station (Station Code: TRL), It is very difficult in getting into correct coach of Mysore- Chennai (Kaveri) Express/16221 at Thiruvallure Railway Station. And moreover there is no announcement of coach position

Kindly take some necessary actions by placing some boards by indication Coach Positions. Similar Issue is faced in Krishnarajapuram...
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M
manojsharmasir
from akola, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REFUND CANCELED TICKET PNR.NO. 6110721616 TICKET PAYMENT IN MY IDBI BANK ACOUNT.NO 51110400000107

Address:Akola, Maharashtra

TO,
GGM (IT),
IRCTC LTD.
INTERNET TICKET
CENTRE IRCTC BUILDING,
STATE ENTRY ROAD, NEW DELHI-110055.


RESPECTED SIR,
AS PER ABOVE SUBJECT, I HAVE BOOKED THE RAIL TICKET OF DATED 18/06/2012. JOURNEY DATE IS 21/08/2012, SOURCE STATION IS NAGPUR TO DESTINATION SATARA. PNR NO IS [protected]. TRANSACTION ID [protected], TRAIN NO. 11040. MAHARASHTRA EXPRESS. THE SAID TICKET IS COSTING...
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A
anuragku
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fraudulent rejection of TDR requests

Hello,

My following claims have been rejected by IRCTC whereas I have not travelled on account of the said TDRs. I am annoyed and disgusted by the deep rooted corruption that lies within Indian railways and wish to legally challenge the rejection of my TDR requested. Therefore, I wish to conduct a judicial enquiry after which the refund of the TDR amounts as well as compensation for the harassment as deemed suitable by the...
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A
aparna_016
from Bulandshahr, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

railway ticket booking

Address:Uttar Pradesh

today i was booking a ticket from kanpur to new delhi in gomti express[protected]. during transaction after sometime msg came "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" and money was deducted from my account but no details of ticket is available... so please look into the matter and refund the amount again as i have already purchased ticket from counter....
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H
hariharan kk
from Chennai, Tamil Nadu
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shubh yatra

Address:Tamil Nadu

i have recieved shubh yatra card from sbi and membership intimation number from irctc on 18 th june 2012
till date my membership number has not been updated inspite of sending series of emails and telephonic talks.
the purpose of gettinng the card is defeated.
my membership no: [protected]
kk hariharan :- [protected]...
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A
amiyarg
from Raia, Goa
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3 no of mobile verification code sent

Address:North Goa, Goa

Sir,
After long efforts i registered irctc personel ticket booking account ' amiyarg' and i received E-mail also. But i receiced 3 nos mobile verification codes.
Kindly intimate wich code i should sent.
Mob No. [protected]
E mail: [protected]@gmail.com

Thanking you
Yours sincerly

P.V.GANGADHARAN
H.NO 48(B), SINDHU NAGAR
CURTI- PONDA-GOA...
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A
arsitar
from Avadi, Tamil Nadu
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flight ticketing

Address:Tiruvallur, Tamil Nadu

IRCTC is allowing Maestro debit card of SBI while doing train reservation. But while doing Flight reservation through IRCTC, Ms Laxmi is saying that

"maestro card is not authorised from bank end right now.Kindly book your
ticket through Net banking."


i suppose the statement is not true. IRCTC being the same host for both air and flight ticketing, can not deny maestro debit card of SBI...
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S
swapn45
from Hyderabad, Telangana
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Payment is done.. but ticket not received

Address:Hyderabad, Andhra Pradesh

dear sir,
i booked a ticket today. payment was delivered but i didnt recieved any ticket. i[censored] have any solution pls contact me through my e-mail i.d.

Ticket History
Pnr Number 0
[protected] SBI IRCTC collect
Train No 17229 Train Name SABARI EXP
From Station (KPD) To Station (SC)
Date Of Journey 20-SEP-2010 Class SL
Boarding (KPD) Resv Upto (SC)
Date Of Booking 02-AUG-2012...
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