Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked FOUR TATKAL ticketS from DEWAS to GANDHINAGAR(Train no 19010) on 15/11/2012 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 1249/24 was, however, debited to my AXIS account, BUT ACTUALLY TICKETS WERE NOT BOOKED. . Their Failed transaction ID with irctc is- [protected] dated 15/11/2012.

So please do the refund to my respective account .

I HAVE BOOKED MY TICKET FROM ANAND VIHAR TERMINALS TO ALLAHABAD JUNCTION USING SBI ATM CUM DEBIT CARD.THOUGH THE AMOUNT WAS DEDUCTED, THE TICKET WAS NOT GENERATED.
DETAILS
TRAIN-ANVT PNBE SPL(03210)
DATE OF TRAVEL-18/11/12
DATE OF BOOKING-14/11/12
TRANSACTION ID-[protected]
HOW THE MONEY WILL GET REFUNDED

I changed my mobile number . When I try to login irctc then it shows your mobile number is not verified, for verification CLICK HERE TO RE-SEND MOBILE VERIFICATION CODE and then i do the same thing. But I can't receive the code till the time.How i could be use my account sothat i can do make changes in my past tickets

Sir,
I got registered for railway booking with IRCTC but I could not activate the account properly due to some technical glitch.Now when I go for log in message of wrong log- in id or p/w comes. Kindly have all the the registration cancelled against e mail ID ld.thakur @yahoo.com so that I can register afresh .

L D Thakur

This morning, booking opened for a Diwali special train at 8AM. I tried booking exactly at 8:01AM and I was seeing the status as 'Available 120'. When proceeded and made the payment, The payment was declined with the following error which I don't understand because none of the cases written here matched mine.

"The reservation as per your requested details could not be processed due to one of the following reasons

1.Communication Failure.
2.Berth Allocation could not be met.
3.Compact Accommodation Request not met.
4.Opening day booking (120 days in advance/ less than 120 days in advance for some trains) is not permitted before 08.00 A.M.

The money debited from your account will be credited to you.
For any queries,please use reference number [protected].

To try another Transaction, please use this link to Book Another Ticket
We regret that your transaction couldnot be processed.
"

(1) There cannot be any comminication failure when I have a high speed internet works all the time.
(2) I didn't opt for any specific berth requirement
(3) I don't know what is "Compact Accommodation Request" and I have not requested for such an option.
(4) I tried booking at 8:01 as per irctc website's clock. So I was on time! Any comments on this??

When I went back to try to book again immediately within 2 minutes, the status changed to "REGRET/WL100".

Now I have two complaints..

(1) Why was my first booking failed? And the website is so poorly designed that It takes the money and then fails. And the refund will be made after three or four days. As a software engineer, I see that this website doesn't follow any kind of design logics or ergonomics. This website shows its worst face during Tatkal booking time everyday. When will this be improved?

(2) Where were the 120+ confirmed and the other waiting list tickets gone in 3 minutes? Do you think all booked by the people of India? I dont think so. Does irctc working to serve people or the agents? There is no fair reservation policy being implemented here. When you have a quota for 'Ladies' with negligible number of seats(no use in that), why dont a quota with limited seats are given for agents and prohibiting the agents from booking from the general quota reservation tickets.

I know you would have received the multiple similar complaints from many people across India and No results yet. But It is my responsibility to shout loud again. Is anybody there to help!

~ Common-Indian-man-fighting-everyday-to-live

[Attaching a screen shot for those who don't trust people words]

Failed transaction details
1 [protected] Payment Settled Requested Rs 194 hdfcvbvpg
2 [protected] Payment Settled Requested Rs 194 hdfcvbvpg

i have have been charged twice. and my ticket is not processed.my ticket is for the 4th of November 2012.

Transaction Id Train No. Dt of journey Dt of booking Amt
[protected] 12712 [protected] [protected] 452/-
[protected] 16125 [protected] [protected] 1048/-
[protected] 16125 [protected] [protected] 1048/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12830 [protected] [protected] 322/-
[protected] 12739 [protected] [protected] 519/-
[protected] 8464 [protected] [protected] 988/-

Sir, i have booked the above transactions via net for which pnr has not been generated, but the amount has been debited to my account, as the transactions failed the refunds has not been made till date. Pl instruct the concerned banks to refund the same . Thank u.

I had booked two tickes from Bhatapara To Kacheguda sleeper class namely 1.mansukh 2.Harsha
money deducted from my SBI acct. through ATM cum debit card but tickets are not provided . My
mobile no. is [protected] , email addresss is [protected]@gmail.com

i have filed TDR in IRCTC site ,my date of journey was[protected],but i didnt travelled ,on date 14th decemebr 2012 i filed the TDR.
and according to rule its required minimum 90 days to refund the money,i sent mail to irctc cutomer care 5-6 times and he replied onlythat he has forwarded the mail to the concerned person.

MY PNR NUMBER is [protected] and have applied for File TDR and got
> reference number ekt[protected] on 9th of november.till now, i didnt
> get the refund money.


i am not free to do the time pass by sending the same problem through mail daily,i want quick response .

Dear Sir,
i have cancelled the Godavari Express Ticket from Secunderabad to Tuni on 22-OCT-2012.
But the Amount Didn't refunded till now.How many working Days it will take to refund the amount.

Details :
Pnr Number: [protected]
Train No: 12728
Train Name: GODAVARI EXP
From Station: SECUNDERABAD JN(SC)
To Station: TUNI(TUNI)
Date Of Journey: 23-Oct-2012
Date Of Booking: 06-Jul-2012


Cancelled Date: 22-OCT-2012

what should I do to get back my money back.
Please help me out.

Thanks & Regards
V G S Naidu .A
[protected]@gmail.com

Chart preparation and information are not on right time. Due to this, I had to cancel my ticket, had to detain my journey.

Hi,

Today I, Diptesh Ghosh (PNR No : [protected]) had to cancel ticket of the Sealdah Rajdhani Express as due reason of not receiving the reservation status on proper time, where it's departure time is 4.50 PM IST.

I have booked a Tatkal Reservation for 27-Oct.-2012 trip, My ticket status was WL54 at the time of booking, then it was WL43 till 2pm, again that status was changed to WL36 at 3PM on 28th Oct 2012.

I was trying to reach railway Enquiry & customer care for our ticket status for confirmation, but we didn't get the correct information.

According to customer care, chart should be prepared before 2 hours before the departure time 4.50 PM IST. Online PNR status (www.indianrail.gov.in) was showing CHART NOT PREPARED till 3.00 PM IST and was also showing our reservation status WL36. I don't know, why railway system is correcting it's failure for which people are suffering in this type incident. I believe, there might have some manipulation for this incident, Railway department has no right to put the passengers in suffering for their computability, if there is any failure in the system it should be informed in prior time.

I'm staying far away from Sealdah railway station and it takes 1 hr 40 min to reach the station premises, if i don't get sufficient time to start my journey towards Railway station, its impossible to reach. because Railway department is not going to take care of my transportation towards the stations, for which I had to cancel the ticket & had to change journey date. For this I want proper justice for this railway system failure/negligence.

Kindly note this as a formal application to railway system and if it is not a correct address, please forward our concern to proper channel. If this subject is not actively taken to proper channel, i may go-ahead to help of Indian Law for a common citizen to get proper justification.

Waiting for your valued reply.

Regards,
Diptesh (An Indian)

I today tried to book my ticket online but at time of payment the server became too slow & by the time my account got debited some error occured on irctc site & my ticket was not booked inspite of my account got debited. How will i get my refund.

Like i mentioned in the subject, CLOSE, SHUTDOWN, DELETE, THROW AWAY this pathetic website!!!!!!

For god's sake this is not working at all!!!!

only thing which works faster in this site is SIGNOUT button and money transaction part(that also fails most of the time)

what is the point in having this site?????? Please share if you have one good reason!!!!

Hello, Today (26/10/2012) I have done an online transaction to purchase a ticket on 12394 SAMPOORN KRANTI EXP. from NEW DELHI to PATNA on 29/11/2012 for ME Unfortunately after the payment was made through sbi debit cum atm cum payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated. This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount. Expecting a reply as soon as possible. Thanks and Regards,PRABHAT KUMAR :[protected]

My refund is rejected with reason that I didn’t applied within the defined time.
But TDR was filed within the same month, so how come they can say that “Refund was not claimed within prescribed time”.
PNR No:[protected]
My journey date was 29th Apr 2012
And my TDR date is 30th Apr 2012.

PNR No:[protected]
My journey date was 19th Apr 2012
And my TDR date is 30th Apr 2012.

I am going to file a consumer complaint against IRCTC and not the Indian Railway, as you peoples are frontend for the same and the rules are stated on your site and not for Railways.

TDR Rules
• The TDR Refund will be processed as per Extant Railway Rules.
• TDR should be filed within 30 days of Departure of Train.
• The refund process will take at-least 90 days and more
• E-ticket refund request (after chart preparation) can be filed online.
• In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:

GGM/IT,
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Center,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account.
• Refund claims under above clause may require at least 90 days or more for processing.

THE WORST SITE I HAVE EVER SEEN IN MY LIFE , IRCTC IS DOING NOTHING MORE THAN MAKING MONEY , DAILY THEY BOOK TICKETS IN MILLIONS OR SOMETIMES BILLIONS IN RUPEES BUT DON'T USE EVEN A LITTLE PORTION OF PROFIT IN INCREASING THE SITE'S BANDWIDTH , THAT WILL JUST COST THEM IN SOME THOUSAND'S BUT INDEED THEY JUST EVEN DON'T WANNA SPEND EVEN A PENNY SO THAT SITE CAN WORK WELL , ATLEAST THEY CAN EVEN RENT SOME BANDWIDTH FROM SOME OTHER HOSTING COMPANIES LIKE BIGROCK OR HOSTGATOR , BUT THEY WILL NOT , THEY ARE USING SUCH AN OUTDATED HOSTING AND BANDWIDTH METHOD THAT'S JUST WORST , THIS SHOWS THE REPUTATION OF OUR COUNTRY IN FOREIGN MARKET , THERE ARE MANY SITES OTHER THAN IRCTC WHO HAVE MUCH BETTER RANK AND WORK VERY VERY FAST EVEN DURING EMERGENCY OR TATKAL BOOKINGS , BUT INDEED WHAT CAN I SAY IS IN INDIA NO ONW WANNA WORK SOCIALLY , ALL THEY JUST WANT IS FILL THEIR OWN POCKETS AND CARES NOTHING FOR OTHER AND EVEN AFTER THAT THEY PRETEND TO BE THE BEST CARE TAKER .INDIA IS JUST DOWNGRADED BY SUCH THOSE PEOPLE WHO NEVER WORK FOR COUNTRY BUT FOR THEIR OWN SAKE ONLY.

i was booked in e- ticket from BCT TO AED at11.41 pm to 13^th October and amount of Rs 508.00 has been cut to my account BUT the ticket is not booked .now 10 days are going but my Rs 508.00 is not refund to my account...

I found that many of my booking failures are not refunded. Plz find the details of the transactions.

[protected] Settlement Failed Not Booked Rs 1313 axisvbvpg

Transaction ID: [protected]
Date Of Booking: 28-Aug-2012
Total Fare: Rs 1313.00
Refund Status: Payment Not Received From Bank

[protected] Settlement Failed Not Booked Rs 112 SBI Debit
Transaction ID: [protected]
Date Of Booking: 11-Aug-2012
Total Fare: Rs 112.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 381 HDFC
Transaction ID: [protected]
Date Of Booking: 21-Nov-2011
Total Fare: Rs 381.00
Refund Status: Payment Not Received From Bank


Plz do the necessary.

IRCTC online service for rail reservation is very very poor...
It can't handle its users online; specially at 10:00 AM (Tatkal Time) ...
IRCTC "must" learn from GOOGLE who handles users all over the world with no delay...

I tried to book tatkal ticket (availability: 154 tkts); i succeeded till payment (amount deducted from my account) but after that BOOOOM... Service Unavailable, hahahaha...
Again i tried (availability: 94 tkts); i succeeded till make payment but then hahahahaha......
I tried 3rd time (availability: 09 tkts); i succeeded till make payment & saw waiting list 15 ....... sooo funny...
i don't know how much my blood was vaporized during this rubbish "1 hour 20 mins" process ...

My question is that if i paid the amount when availability was 154 then during 2nd attempt why availability was 94, it should be ZERO.

Sir, i tried their customer care no. but of no use
Its my request please ask my question to IRCTC.
Thanks

Shaman Shreshth
Delhi

Day to day IRCTC is becoming worst. If they have any server problem, then they need to stop the service temporarily and they need to work on that.Apart from that IRCTC is running business with inefficient server. By this customers are loosing impression on the site and at the same time customers are loosing their money too.. So I request the concern department to take necessary step for improving the service.