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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 50

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B
bhaiyu123
Jun 20, 2021
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Address: saraswati nagar, in front of S.P.M. gate no. 4,rasuliya

I am not getting OTP for my mobile verification for ID activation. Please resolve my issue as I have to reserve my seat.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    S
    Surabhi Sawant
    Jun 16, 2021
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    Hi Team,

    I have filled in and registered for new IRCTC ID and email OTP was triggered and accepted.
    For the phone number that I have provided there is no OTP triggered due to which I am unable to complete my registration. Please check and resolve this urgently as I have to book tickets on priority for my travel.

    Regards,
    Surabhi Sawant
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      R
      Rupali R
      Jun 16, 2021
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      Sir, I AM trying to login my irctc account but I haven't got otp on my registered mobile number. My mobile number is [protected].
      Please send otp so that I can't complete my login process soon.
      Its urgent
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        sofiyan ahmad
        Jun 15, 2021
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        Dear Sir/Madam,

        I am an IRCTC member.

        The website is not sending code for the Mobile and Email Verification Process on my mobile. And, therefore I am not able to log in to the IRCTC website.

        Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

        Thanks & Regards,
        Sofiyan Ahmad
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          udaishashi
          Jun 15, 2021
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          Dear Sir/Madam,

          I am a irctc member

          The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

          Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

          Thanks & Regards
          Udai Pratap Singh
          [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            A
            anuragbhartia
            Jun 15, 2021
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            My user id is bharanurag. Mobile OTP is not being generated, and I am not able to use the IRCTC services because of this.

            Either IRCTC should stop forcing mobile OTP generation or improve their infrastructure for the same. This is gross violation of my right to services. Their officers at highest level should be held accountable for such serious lapse at the system level.

            They are just wasting public money, and not even giving proper service
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              pawankumarm1
              Jun 14, 2021
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              During the recharge in irctc e-wallet of 800 Rs. the transection fail and money deducted from my account

              upi ref id[protected]paytm upi)
              transection date 14/06/2021
              order id [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                A
                Abd0291
                Jun 9, 2021
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                On 9th June 2021, 2.45AM, At platform no 5 of Jaipur railway in asked rail neer from trolly number 27, Omprakash prabhdas he was selling rail neer for 20 but mrp for it is 15.
                I request from railway to take legal action on his behaviour
                +1 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Today I'm travelling in a hwh Bikaner spl train no12371. I purchased rail neer at rs 20 but it's printed in bottle 15.
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                  S
                  Swara swa
                  from Kolkata, West Bengal
                  Jun 3, 2021
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                  I tried to book 2 tickets on irctc air on May 17th 2021 via paytm wallet, Money deducted but ticket didn't get booked.
                  After checking with IRCTC air they told it could be the issue at PayTM end but they have raised refund from their end. Then I checked with PayTM they gave me an order id saying the issue was at irctc end.
                  Now problem is whoever has the issue I'm not getting the refund amount. Even I checked with my bank they said they haven't received any refund request from said merchants.
                  Below are the details :
                  Amount deducted : 4720.18 Rs.
                  Travel date : July 2nd
                  From Kolkata to Agartala (flight ticket)
                  Status : Not booked.

                  Kindly check and refund asap.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    C
                    chvge58
                    from Mumbai, Maharashtra
                    Jun 3, 2021
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                    Address: IRCTC
                    Website: www.irctc.co.in

                    I haved booked Air tickets AIR INDIA to travel from New Delhi to Rajkot on 18th June 2021. Due to prevailing situations, we do not want to travel. I have cancelled ticket through IRCTC portal on 3rd May 2021 but refund is not deposited in my bank account.
                    Reference:
                    Ticket PNR: Y2VBH
                    AIR INDIA AI-403
                    Date of Travel:[protected]
                    Date of Cancellation: 3-5-2021
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      P
                      Pradip_121160
                      May 23, 2021
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                      PNR - [protected]
                      My date of journey was 17th May, 2021. The departure time of the train was 22:05 hours. I tried to file a TDR before the schedule departure of train but was unable to do because of internet problem, also I was unable to call customer care as I was not having their number. From the very next day I continuously mailed them to file the TDR and also called them but they are telling TDR is to be filled before schedule departure and are not understanding my problem of internet issue. The ticket price was Rs 6805, which is very expensive. I request IRCTC to please consider this case and refund the amount, if not full they can deduct cancellation charges.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        Shashivicky
                        May 21, 2021
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                        Refund not credited on cancelled TKT.
                        +1 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          M
                          May 14, 2021
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                          Hi i have booked my bike from Secunderabad Jn to Srikakulam Road on my PNR and having parcel booking no: [protected].
                          but my bike did not delivered as per scheduled time and they delivered after 4 days. i requested customer care and concerned railway staff for the same but no response and denied my calls and rejected my complaint. when i called to Secunderabad parcel office staff are very rude and not updated reasons for holding my bike in the different location instead of destination. after i requested railway staff at they loaded my bike after two days and it got delivered after 4 days from date of booking. i waited nearly two days at destination railway for my bike and it spoiled my tour schedule and unnecessary expenses are happened due to your carelessness. because your mistake and negligence my plans are spoiled and got stuck due to covid pandemic.
                          and one more final twist is at delivery parcel station demanded money for handing over my bike to me. even corresponding railway pracel clerk encouraged this kind of activities.

                          Regards,
                          Anand
                          [protected]
                          +1 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            D
                            Dillipsahu
                            May 11, 2021
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                            Dear Sir I am not getting refund from IRCTC against PNR SM2R9Q service provider Air Vistara, As intimated by Air Vistara they have generated ACM against above PNR but still I am not getting refund from IRCTC(Only one ticket). My contact No. [protected]
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Address: secunderabad

                              Hi i have booked my bike from Secunderabad Jn to Srikakulam Road on my PNR and having parcel booking no: [protected].
                              but my bike did not delivered as per scheduled time and they delivered after 4 days. i requested customer care and concerned railway staff for the same but no response and denied my calls and rejected my complaint. when i called to Secunderabad parcel office staff are very rude and not updated reasons for holding my...
                              +1 photos
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                              D
                              Dilip Gupta9967
                              May 8, 2021
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                              Address: mumbai

                              I have cancelled my irctc ticket on 27th march 2021 but my refund amount still not credit in my account please check
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              my ticket pnr [protected] refund id [protected]
                              reference no ZP5c0f324dac8ee please check sir and refund my amount Rs.1960

                              Irctc refund credit issue - Comment #3832776 - Image #0
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                                R
                                Rajapathy
                                May 7, 2021
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                                Resolved

                                I intiated ticket booking at 11.25 AM, May 2 from chennai egmore to Thirichirappali. The ticket not booked but amount debited from my account. Till yet, I didn't get the refund. Kindly check the details and refund my money. I also attached the payment details.
                                +1 photos
                                Jun 1, 2021
                                Complaint marked as Resolved 
                                I am really sorry for the wrong complaint.I got my money at 5 May for the ticket booking. I apologise for my mistake.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                When I will get my refund..kindly give me the TAT.I didn't receive my money
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                                  A
                                  Ajeet133223
                                  Apr 30, 2021
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                                  Address: Narharpur madhuban basaha bajpatti sitamarhi bihar pin code 843314
                                  Website: Lnmunivercity TPSL

                                  Sir mai ug part 1 ke exam diya tha or result aaya to honours paper 1, 2 ke scrutiny apply kiye ro payments pending hai or mera account se payments cut gaya hai, mera roll n.[protected] hai
                                  Mera mobile n. [protected] passtransaction n. MEDR/lnmunivercit/8525/ transaction date 17/04/2021
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    R
                                    Ranjeet1222
                                    from Delhi, Delhi
                                    Apr 30, 2021
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                                    Refund not received yet.

                                    Dear sir / madam,

                                    I did not receive my refund amount, but irctc says the amount has been refunded, but no amount has been returned to my account, please resolve the problem as soon as possible.

                                    Note: *The harshest penalty should be imposed on them, a penalty for delay in returning the amount.*

                                    *IRCTC will have to return the refund along with the penalty.*

                                    [protected]-------=-------Screenshot...
                                    +1 photos
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                                    pppankajsaini
                                    Apr 29, 2021
                                    Resolved
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                                    Resolved

                                    Website: www.irctc.co.in

                                    I try to book TATKAL ticket on 22/04/2021, status is booking failed, and refund status is showing refund has been added to your bank account, there is no refund since last 7 days. I already confirmed with bank for the same

                                    Date of booking : 22/04/2021
                                    Transaction Id: [protected]
                                    boarding station: NNO
                                    reservation upto: GKP
                                    Class : sleeper
                                    amount : Rs 2293.76

                                    Please resolve this as soon as possible
                                    +1 photos
                                    May 2, 2021
                                    Complaint marked as Resolved 
                                    Refund has been processed successfully
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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