Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I'm trying to register new account with IRCTC, I verified Email, But Mobile verification is pending because I'm not getting OTP.

I have tried this mobile app and website both for last 3 days without any luck.

I searched across social media and found a lot o[censored]sers are complaining about the same. So it seems OTP service is not working.

Please Fix it ASAP. its critical.

Money deduct from paytm but R-wallet is not recharged.

order id: [protected]

UPI ref. ID[protected]

I was cancelled three tickets by booking ID [protected] on 24/07/2021 where tickets cancellation was confirmed but amount not refunded and it's shows refund is pending .

Dear Sir/Madum

I am unable to receive OTP from IRCTC on my mobile number for verification that's why I am unable to login to IRCTC.
Please help me out.
Thank You
Himanshu

I ordered food from IRCTC app at Gudur(GDR), but didn't get the delivery of food. Also I did the payment online. Now, what is the confirmation that IRCTC will come to know that the order is delivered or not ?
Case-1: If delivered it will come to know through the OTP share, (these days delivery boy doesn't even ask for the OTP)
Case-2: If not delivered?? This needs to be answered by IRCTC.
I finally want to raise a complaint regarding the service your are trying to provide.

My money was deducted from gpay transaction is showing settled but the ticket is not yet booked.

Dear Sir
I have booked a ticket on IRCTC having PNR [protected] and paid by bhim upi. I cancelled this ticket on 29 April and IRCTC refunded the amount with the same payment gateway but no amount has credited to my bank account till date.
I also mailed to IRCTC, they confirmed me that they already refunded the same and suggest me to contact my banker for refund and after that i visited my branch but they are unable to help me then i also contacted punjab national bank customer care several time and also discussed to the customer care representative over phone but till date i am not getting any fruitful response from them/pnb. Irctc furnished me the below mentioned transaction refund details..

1.
PNR : [protected]
Reference No. :[protected]
Amount : Rs. 810.0
TRN ID. : [protected]

Also please resolve the following which are also not received to my bank

2.
PNR No. [protected]
Date : 14 May 2021
Amount : 260

3.
Date : 14 May 2021
Reference no.[protected]
Amount : 661.8
Transaction ID : [protected]

I have also attached the screenshots for these querries.

I request you to kindly look into the matter and do the needful at the earliest to refund the amount at the earliest.

Thanks & regards,
Deepak Rathor

PNR number: [protected]
Name Kunal Dwari
Email ID kunal.[protected]@live.com

I Cancelled a train ticket booking on 8th july 2021. Irctc said the refund was initiated on 11 july 2021. But after 9 days i still did not receive my refund.

Payment method was Phonepe using debit card on phonepe.
I contacted phonepe they said that the merchant did not initiate any refund.

IRCTC emailed me that they did refund. I dont understand what to do

Refund Details
Refund ID [protected]
Refund Date 11 July 2021
Reference Number[protected]

Dear Sir/Madam,

I am trying to login to my IRCTC account but website is not sending OTP to my mobile number.

Kindly help urgently.

Thank you.

Regards,
CA Shreya Dosi

Ticket not yet booked but amount debited from my account and refund not yet received kindly clear the issue as soon as possible

Respected Sir, it is to inform you that in
BBS railway station All stall vendor selling all itmes with ₹5 extra charge on mrp. it is therefore requested to look into the matter and take some action to stop cheating for thousands of passengers. thanking you
Was this information

I made a payment on July 17 2021 to irctc amount deducted but purchase not complete also I made contact with irctc they said contact your bank
UPI transection id[protected]

IRCTC didn't think about passanger, If a person having two tickets for a journey, it means they will take a train in two part for a journey. Because direct train routes is not available...

Hello! I forgot my IRCTC user ID and password and unfortunately deleted my email ID nikhil.[protected]@yahoo.com

However, I still have my phone number [protected] linked to the account.

Could you please send me the userID and password changing link to my phone number?

You can mail me on [protected]@gmail.com

Sir/Mam,
I have Filled TDR for

PNR [protected]
From : Ratlam To : Vadodara on date 09/07/21
The Train reach 3.30 hrs late at Ratlam station therefore we didn't travel & Filled TDR
The status of TDR shows CR Repudiate

This is wrong... I want refund
Pls look into this matter

This complaint is in continuation of my previous complaint.

On 14th July, I wanted to book a ticket from my account Anjani443, email id- [protected]@gmail.com from Amritsar to Rajpura ASR NDLS SPL(04666), 15th July, fare - INR 455/-

While booking, I submitted by bank OTP and then proceeded to verify my email id and mobile number. I got OTP on the email address and verified it but NO OTP WAS SENT on my mobile even after repeated attempts. And I wasn't able to access my account as it was showing I EXCEEDED the OTP limit. And charges got deducted from my bank and I COULD'NT BOOK IT. And posted the previous complaint to issue me a refund.

So I created another IRCTC account sharma_sur443 to book a ticket again and got it booked. Name - Surinder Sharma, PNR-[protected], 10 Trn:04666
Dt:15-07-21 Frm ASR to RPJ Cls:CC P1-C1

However, later at night after 14 hours, I got the seat confirmation of the previous ticket whose mobile number wasn't getting verified.Name - Surinder Sharma, PNR-[protected] Trn:04666 Dt:15-07-21 From ASR to RPJ Cls: CC P1-C2, 78

I wouldn't even have booked the ticket again if I had received the mobile verification and ticket confirmation earlier.
All this is really frustrating.

Please process the refund of INR 455/- to my bank account for the ticket PNR-[protected] Trn:04666 Dt:15-07-21

Hi,

I had booked my flight tickets from Visakhapatnam to New Delhi for Air India flight on 24th Oct 2020 and cancelled the booking on 26th Oct 2021. I had received acknowledgement mail from [protected]@irctc.co.in for my cancellation. However till date i had not received refund for my cancellation. i had sent mails but no response from IRCTC. I also tried contacting the customer care number provided in the website and the only reply i hear from them is they are following up with Air India for the refund. At one stage they asked me to directly follow up with Air India directly as the airlines had still not processed the refund claim and hence have to wait. The details of my travel are provided below:

Booking Date: 24-Oct-2020
Cancellation Date: 26-Oct-2020
Travel Date: 31-Oct-2020
From: Visakhapatnam
To: New Delhi
No of Passengers: 3
IRCTC Transaction ID: [protected]
Airline: Air India
PNR No: YH5SP
Flight No: AI 452

Cancellation Confirmation:

Hello
My IRCTC UserName is Anjani443 and email id - [protected]@gmail.com, mobile number - [protected].

I wanted to book a CC ticket ASR NDLS SPL(04666), 15th july 2021 from Amritsar to Rajpura fare INR 455/- .

While booking, I submitted by bank OTP and then proceeded to verify my email id and mobile number . I got OTP on email address and verified it but NO OTP WAS SENT on my mobile even after repeated attempts. And I'm not able to access my account as its showing I EXCEEDED OTP limit for today.

And charges got deducted from my bank and I COULD'NT BOOK IT.

Please look into this matter as soon as possible

I Uday Kumar with PNR NO. V96J7C. I gave several representations regarding my refund from May. Three months passed but, they did not credited my refund to my account. Despite SPICEJET airlines transacted the amount into the mediator platform i.e IRCTC AIR in the month of March for cancellation of tickets due to airlines.
I would like to inform that I submitted all the documents they asked for refund formalities.
I have been waiting for the refund for the last 3 months.
Please take the necessary action.

Unable to recieve OTP on mobile due to which in my account section my transaction history was not showing and I was unable to cancel my e ticket.
Also unable to complete verification process.Email verification has been done.