Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Its a shame to inform, that a country which is fighting for corruption day in day out,stiil it is spread till the core of it that end of the day either civillion leave it by just saying "kuch nahi ho sakta" or "forget it" but i am sorry I am not going to forget my hard earned money not even a single penny, I have booked a ticket through IRCTC.co.in for the journey on 01st Oct 2011. didn't board the train as i got a confirmed ticket on the same day in different train.next day I filed a TDR which promises a money back within 45 days, i kept on following it up with the IRCTC web team ([protected]) they said after 45 days it would be filed that is on 15th of nov. i waited.. i called again the same no. on 16th of Nov,they said it would be refunded by 15th feb as it takes 90days. i waited.from then I am calling the same team, the responses are as follows:1) send a mail to [protected]@irctc.co.in and tell them about your issue they will help.. NO RESPONSE on mail 2) call[protected]irtctc zonal office) no one picks the call or else hung up without listening anything (mob no.[protected]wrong no. NO RESPONSE 3) IRCTC can't help need to meet Railway commercial manager. New delhi railway station told by Supervisor :shiv shankar kushwaha (IRCTC WEB SUPPORT). I would be able to take the hassle and go to the station and book the ticket I would not have booked it through IRCTC. On top of it the customer service team is rude, not helpful, no etiquette,and bogus customer service.I don't know what to do now.Kindly suggest.If the issue would not resolve from here would definately file a case against them and would make sure the letter should go to the top most authority of the country, because right now i am not concerned about the money, but i doubt the system in our country, and its not worth living here.details are as followed:Transaction Id : [protected],PNR Number :[protected].TDR Entry Date : 02-Oct-2011, Status :Forwarded To Railway.

Dear Sir,
Till approximately 148 days crossed but yet i have not get my e ticket refund ,please confirmed me as early as possible.

Thanks.
NABA GOPAL MAHATO


--- On Fri, 17/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Friday, 17 February, 2012, 8:15 PM

Dear Customer,

We deeply regret for the inconvenience caused to you in this regard.
Your request has already been forwarded to the concern department. As soon as we will be in receipt of any response in this regard, the same will be updated to you. Please co-operate with us.


Thanks & Regards

Rajesh Kumar
Executive, Customer Care,
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[protected]-------- Original Message[protected]--------
Subject: Re: Fw: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:33:41+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir,
Please look in to the below matter as early as possible.
Thanks.
NABA GOPAL MAHATO





--- On Wed, 15/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Wednesday, 15 February, 2012, 8:38 AM

Dear Customer,

We have forwarded your request to the concerned department. It depends upon Railway Authority and refund granted by the Railway shall be credited your account according to their decision.




Thanks & Regards

M Haque
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:25:20+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Dear sir,

Please look in to the below matter as early as possible yet i have not receive the refund.
Thanks.
Naba gopal mahato
MOBILE NO-[protected]


--- On Thu, 2/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Thursday, 2 February, 2012, 11:11 AM

Dear Customer,


With regards to your mail we would like to inform you that and according to the PNR number [protected] you have filled the TDR on Dated"- 24-oct-2011 to Northern Railway and your refund is in still under process. Refund under this category is processed by the railways under the present commercial rules, We have already issue one reminder to concern Railway on Dated: - 31-Jan-2012 for Refund. Once the refund is received from the railways the balance will be credited to your account.


Thanks & Regards
Rajmani Pathak
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[298739]


[protected]-------- Original Message[protected]--------
Subject: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:05:35+05:30
To: [protected]@irctc.co.in
Cc: [protected]@sansad.nic.in, [protected]@rb.railnet.gov.in
[protected][protected][protected][protected]

FYI

--- On Sat, 14/1/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Saturday, 14 January, 2012, 5:26 AM

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Paromita S
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:51:57+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir,
As per your trailing mail 90 days are crossed but yet the refund of my E- ticket was not received.I can understand what is going on your Railway Department.

Thanks.
NABA GOPAL MAHATO





----- Forwarded Message -----
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: N.G Mahato <[protected]@yahoo.com>
Sent: Sunday, 30 October 2011 10:17 AM
Subject: Re: REFUND OF E TICKET.


Dear Customer,

Kindly note that your refund is in process through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules and this process takes minimum 90 days or more. Once the refund is received from the railways the same will be credited to your account.


Thanks & Regards,
Lalita
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@yahoo.com[protected]
Date: Sat, 29 Oct 2011 12:03:54 +0530 (IST)
From: "N.G Mahato" <[protected]@yahoo.com>
Subject: REFUND OF E TICKET.
To: [protected]@irctc.co.in
Dear sir,
I booked E ticket for BBS RAJDHANI EXPRESS for 9/10/2011 PNR NO[protected] from ADRA JN to NEW DELHI but at the departure time only one passenger was confirmed another three passengers were W/L 1,W/L 2 and W/L 3.
There fore the balance passenger fair should be refund to my a/c.
Thanking you.
NABA GOPAL MAHATO













Dear Sir,
Please look in to the below matter as soon as possible.
Thanks.

NABA GOPAL MAHATO

--- On Mon, 12/3/12, N.G Mahato <[protected]@yahoo.com> wrote:

From: N.G Mahato <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Monday, 12 March, 2012, 9:49 AM

fy[protected]

--- On Mon, 12/3/12, N.G Mahato <[protected]@yahoo.com> wrote:

From: N.G Mahato <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Monday, 12 March, 2012, 7:40 AM





Dear Sir,
As per the trailing mail i attached the documents (a)E mail print out with TTE confirmed.(b)Final status of ticket.
I there fore requested you to kindly look in to the matter so i get the proper judgement.
Thanks.

NABA GOPAL MAHATO


--- On Fri, 9/3/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Email From IRCTC
To: [protected]@yahoo.com
Date: Friday, 9 March, 2012, 5:31 AM

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF1/22716/11-12/A1/01.02.12/NR and the reason being : 292-NR/110 Failed to collect TTE certificate in support of the claim. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

I have booked the Tatkal ticket for Patna to Itarsi But at the time of booking the ticket status is about Wating list 68,69 and after final chart prepared my ticket is continue in Weating list 42,43 .So according to the rule of IRCTC that Wait listed status will be not alloud to board the train and they are treated as without ticket so Please refund my Money in my account for the ticket whose PNR No is-[protected] and Transaction ID-[protected]

IRCTC sucks. They should fire all the programmers who have implemented this. Was this a school project?
I cannot imagine anyone releasing this SW. An insult to Railways and the nation.
Fire them all.
Slow, unpredictable response, typos, user interface terrible (try typing 4 characters for station name)...
I have tried from both IRTC User interface (their website) and from makemytrip to book rail ticket.

What a nightmare!

I have booked 3 tickets at IRCTC for Garib Rath - 2909 from Mumbai to Delhi, whereby I have opted for Lower berth since two passenger are above 50 and will be able to manage only at Lower berth. But inspite of having 165 (approx) seats available during booking, birth criteria is ignored and given 2UB and 1MB. And also the series are not continuous. What is a point of choosing the berth, when same cannot be entertained? Also, at least passenger's...

Hi,

I booked my train ticket online via www.irctc.co.in. It was waitlisted even after the chart is prepared. Since I cannot travel on a waitlisted ticket I have decided to cancel it. However system throws an error, "Ticket cannot be cancelled since chart is prepared".

I am neither suppose to travel nor cancel ticket, what does it mean? Look at the height of cheating that too by government org.

Here are my train ticket details:
PNR No: [protected] Train No. & Name: 17210/SHESHADRI EXP Quota: General
Transaction ID: [protected] Date of Booking: 29-Feb-2012 10:04:57 AM Class: SL
From: VIJAYAWADA JN(BZA) Date of Journey: 15-Mar-2012 To: KRISHNARAJAPURM(KJM)
Boarding: VIJAYAWADA JN(BZA) Date of Boarding: 15-Mar-2012 Scheduled Departure: 23:05 *
Resv Upto: KRISHNARAJAPURM(KJM) Distance: 0708 KM Adult: 02 Child: 00

Complaint no1.
Subject:Refund as per Transaction ID [protected]
Sir Kindly refer the above Transaction and the attachment of TDR
i am not satisfied with the Refund as per the TDR attached herewith .Rs 554.00 were charged for 4 passengers Two passengers were not able to travel because train was more than 3 hrs late.Why only Rs.137 have been refunded? This should have been more as the train was more than 3 hrs late .
Kindly satisfy
REGARDS
_sushil kumar Jain
Ph.[protected]
Complaint No.2.
i sent the above eMail to <[protected]@irctc.co.in> Sun, 11 Mar 2012 06:17:06 IST as per reqd.in their eTckt booking site from my mail box

Please activate my acc.. not sure why IRCTC deactivated the account

user id: nikhildshp
mail: [protected]@live.in

THE WEBSITE IS FAR TOO SLOW AT ALL TIMES OF THE DAY AND NIGHT. IT GIVES ERRORS OF COMMUNICATION PROBLEM LOTS OF TIMES. I HAVE CHECKED MY INTERNET AND THE INTERNET IS VERY FAST AND LOADS ALL OTHER SITES IN A FRACTION OF SECOND. THIS SITE IS VERY SLOW AND TAKES MUCH TIME TO BOOK A TICKET. THE RESPONSE ON THE SITE IS HOPELESS. PLEASE HELP ME BY ASKING THE WEBSITE TO REPAIR ITS SERVER PROBLEM OR ANY OTHER PROBLEM IT MAY BE FACING AND GIVE A PROPER SERVICE WHICH IT CLAIMS TO BE GIVING.

i had booked two tickets on 11/3/12 in rajyarani train for 27/3/12 using my irctc login. the amount of 296 had diducted from my sbt account also (ref no> [protected]IG96653953 TRANSFER TO [protected] INDIAN RAILWAYS CATER) . but no ticket produced in my booked history. no sms came to me also. should i repeat the booking. do needful in this matter to get the ticket.
dinesh v
[protected]

Hello Sir / Madam ,
I booked a ticket today ( 10 /03 /2012 ) at 10.55pm from MDU to MS on 23 /4 /2012 through KANYAKUMARI EXP and after the transaction while redirecting the process was down and I didn't receive the ticket . The money is transacted but the ticket is not received . I request you to either REFUND my money or give my ticket to me ASAP .

This is really making me to feel guilty that the SERVICE through IRCTC is not good .
I request you to take immediate action on this issue .

Contact me
Shyam Sundhar ,
Madurai - 3
( [protected]@gmail.com )

Hello,

Today (10/03/2012) I have done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Dhiraj kumar
Call me: [protected]/ [protected]

When IRCTC was started , people wecomed it. Now it is a botheration. It is too slow to have the patience. World is fast and faster, our irctc is slow and slower. Most iritating fact is that , while booking a ticket because of slow process , the fare is deducted but it shows "time expired" . What all nonsense means to embarass the people?
Let I.R. make it quicker , or let it be stopped.
>> Another suggestion : To stop malpractices in internet booking , please start putting " date of birth" of the concerned passengers and that should tally with i- cards. Now only age is put and it can be forged .
Please make programmes accordingly.
But put irctc at fast truck.

The IRCTC website which is used for online e-ticket booking is not working properly near about one month. I am absolutely surprised to say that we are saying that we the world one of the best Nation in IT sector. If we are not able to run a government web site, which is very essential in present generation. Then we don’t have any right so say that we are one of the best Nations in the world. Either it should run properly or close the website & circulate instruction to the customer that online reservation is not possible, only counter ticket is possible. We are unnecessarily wastage our time to book ticket online but failed to book. In the same available tickets are finished & we are hopeless. As an Indian, as a sufferer customer I want to see improvement. Otherwise I will lost faith on such facilities provided by Government or Government undertaking organization.

To whomsoever it may concern

My name is Neerav and I have booked my e-ticket having PNR [protected].
Since 1 week I am trying to check my PNR status but all I am getting is "This service is temporarily unavailable" or some kind of error with code.

I tried in differemt browsers and in different PCs just to clear my doubt of having low connectivity in my network, but the same problem occured even in the fastest connectivity network.
I even tried to check the same via mobile phone service providers and there appears same notification on the screen.
The problem is in Indian Railways services only.

It feels very ridiculous and abhorrent to check every 3-4 hours everyday without achieving result for which we waste time.

I hereby would like to request to convey these greviances to proper authority and hope that the required actions will be taken by responsible persons so that passengers do not suffer for these kind of mistakes.

Neerav Galathia
neerav.[protected]@gmail.com

Respected Sir,
I had book a E-Ticket of Indian railway inwhich details are shown there-
Date-19/03/2012 time-06:27pm
Source station-Baranasi BSB
Destinetion stt- Bhopal BPL
PNR No-[protected]
Train No- 11072
Ticket class-3rd AC
Payble Ammount- 811
Extra Paid- 811
as soon as pls refund my ammount in my SBI account which is used for paying e-ticket
Account no of SBI[protected]


Thanx.

DEAR SIR,
Stop Menace of govt railway ticket counter employees for tatkal /general railway tickets with connivance with illegal railway agents and others nothing is stopped till now only increase commission charges on tickets.nothing changed with irctc web site from timing-8am to 9am irctc only suspends legal agents.

I have booked my ticket from champa to korba on Date:-08.09.11. my TDR reference no:-ekt[protected]. But till date the money has not been refunded yet.

Dear Customer,
Sorry for the inconvenience. Please send your Original Guard Certificate against PNR NO. [protected] , which you have obtained from TTE. In absence of Original Guard Certificate, Refund cannot be Processed. So, Please send your Original Guard Certificate to process the refund on the address given below:-
To,
General Manager (Operations),
Indian Railway Catering and Tourism Corporation Ltd.,
IT Dep’t.-Internet Ticketing Center,
IRCA Building, State Entry Road,
New Delhi-110055

Thanks & Regards,

Sourabh P Singh

[protected]@irctc.co.in

Dhiraj Patra
1:32 PM (24 minutes ago)

to tdrprocess
Dear Sir,

I have already told several times that guard did not gave me any certificate, because I was not aware that a person can travel without the legal ticket (as from your customer care I know now that a person can travel without his/her valid train ticket).

My ticket was confirmed so I traveled [Dhiraj Patra] only while my wife's ticket was in WL, so I called to ur customer support that time, he told that ur wife's ticket will be cancelled automatically. he did not told anything more than that.

And rail have definitely have proved that my wife did not traveled surely as a WL passenger can not travel at all.

If you want to cheat my money no problem go ahead. I shall put it in every where in consumer forum.

If you do not want to return my hard earned money, then you can cheat a person no problem but I will make it a storm your company cant even imagine.

Thanks & Regards-

Dhiraj Patra

The Follwing PNR NO-[protected] id no-[protected] Amount has not been recieved yet, Even i spoke to the TDR Persons but every time i got reply that as soon as the amount will be credited in my account. (115 days completed). Status is showing forwarded to railway
refund is in Under Process
train no- 13352
amt- 4420/-
katpadi to tatanagar
kindly inform to mr r.k.verma
please give me our zone
my email address-
[protected]@rediffmail.com