Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

One of the TDR Rules as below

* The refund process will take at-least 90 days and more

What does mean ,What is the maximum time period to get refund.They should provide maximum number of cut off days to refund.

Simply they cancel this TDR service instead of this rule.

Will any body notice this !!!!!!!!!!!!!!!!!!!!

The Website to buy online tickets for train journey of Indian Railways thru- IRCTC is found to be highly in accessible amounting to negligence in the public service sector, partisan accessability towards agents for buying tickets and working aganist the interests of legitimate public requirement. I have personally tried to register for the online booking of train tickets thru- IRCTC website, which was really annoying to find that the website never maintain the connectivity. In this way it took nearly 6 hard hours for online registration itself. In fact, this issue, I have been experiencing even when I was trying from outside India, which, I was impressed that the website may not be accessible from outside India. Later, it was found that the same problem persists even from within India. After registering, I have been trying to book the online reservation, which was again a nightmare experience for log-in. After log-in, the website simply disconnected for no reason at the verge of issuing ticket. The disconnections happen, especially when all the credit card details are fed into. This rises suspicion that some third party is accessing continuosly to sabotage the attempts of buying tickets. All this exercises took almost 6 hours but finally I could not get the ticket online. Later, when I tried to buy the tickets thru- some other private online agencies, the ticket was generated in less than 7 minutes with extra charges of INR 25/-.
This needs an investigation on the whole system by cyber-crime department. Please do needful. Thanks & Regards -- murthii.

I have booked on line railway tickets on dt. 22&23 March 2012&mode of payment through SBI DEBIT CARD ,but after making payment ticket has not booked
Train NO. 14853 FROM JAIPUR TO JODHPUR
DT. of journey 20.05.2012
A/C NO.S.B.B.J [protected]
TRANSACTION ID [protected] &[protected] ; as per failed payment refund status

So please solve my complaint. My irctc ID is R181K & mail ID [protected]@yahoo.in

RAJ KUMAR SONI
[protected]

Actually i have booked tatkal train ticket on 22.03.2012 Durgapur to Varanasi( Total 6 passengers in two tatkal tickets).
based on that ticket i have booked return ticket on23.03.2012 (Mugal sarai to Durgapur)also.( Total 6 passengers in two tickets).
But the onward train almost 8 hours delay.so that reasons i cant come back on the return date. in this reason total my money and time wasted.
In this case what is my mistake.
Please consider my situation and kindly refund the amount.
Travel details mentioned below for your reference:


Onward Journey Train No-12333
S.no Journey details PNR no Transaction no Remarks
1. Durgapur to Varanasi [protected] [protected]
2. Durgapur to Varanasi [protected] [protected]

Return Journey-Train no- 19305
S.no Journey details PNR no Transaction no Remarks
1. Mugal sarai to Durgapur [protected] [protected]
2. Mugal sarai to Durgapur [protected] [protected]

I had booked Rajdhani tickets in TATKAL quota for[protected] for 3 passengers, all were on Wait List at the time of booking. Only one ticket got confirmed and as per procedure as it was an E-ticket I had filled the TDR form and submitted on the same day itself. The procedure said that the reply would come anytime before 90 days, so I had to wait till then after which they said that as per their records passengers have travelled on that ticket. Where as I have the boarding pass and ticket of the next day early morning flight to Delhi of one of the passengers which I have also attached to this complaint.

Booking details:
PNR No [protected] Train No 12953
Train Name AUG KR RAJ EXP From BCT
To NZM Date [protected]
Class 3A Boarding Point BVI
Reservation Up-to NZM Quota Tatkal

Passenger Details:
S# Name Age Sex Seat/Berth Coach Status
1 RASIKA S PATIL 031 Female 0000 CKWL 68
2 SHRIYA S PATIL 007 Female 0000 CKWL 69
3 SANDHYA SALVI 025 Female 0000 CKWL 70
Total Fare 00004670


Sir, kindly look into the matter and let me know if you need any more details. The following is the mail that I have been writing to them.

As told to you I have the flight tickets & boarding pass of the next day i.e[protected].

This is in ref. to your letter. Kindly note that only one seat had been confirmed and the remaining two (2) seats were on WAIT LIST. I had immediately applied for the TDR as per procedure as it was an e-ticket.

Also I have the ticket and boarding pass of Sandhya Salvi who had travelled by flight the next day i.e[protected].

Kindly request you to look into the matter and reply as early as possible.

Kindly find the attached scan copies of Boarding pass and E-ticket as proof. Kindly request you to look into the matter and send the refund amount immediately to me.

Thanking you

Sanjay Patil

Sir / Madam,


I had booked the Qtrly Suburban Train Pass (Mumbai) on 15th March 2012. But till date have not received the same.

Upon contacting your Agent - Overnite Express Ltd, (No. 26853100 to 110) am being directed to their sub- agent whose name is Raju (No. [protected]) and advised to call him. Have been contacting him for last 3 days and his patent answer is "have given to my person for delivery"

Also please note that I am a member of your Shub yatra scheme. I always book my outstation tickets through your website and never had any problems. But this time I am really disappointed with the service of your agents, who doesnt care about the priorities of a valued customer.

I really hope you might help me in this regard as am beginning to lose confidence in your service over this issue.

Waiting for a positive response from your side.

Regards
Girish Pai
[protected]

sir/mam,
I have booked ticket in irctc website to travel in simhapuri express dated[protected], i booked ticket on[protected], but the payment transaction has failed and they showed some error in the server, but Rs.221 has been deducted from my account and i didn't get any ticket from irctc, instead they are showing a message telling that " payment not received from the Bank", now what should i do to get my money back? i have the transaction id with me. please do me this favour

Its a shame to inform, that a country which is fighting for corruption day in day out,stiil it is spread till the core of it that end of the day either civillion leave it by just saying "kuch nahi ho sakta" or "forget it" but i am sorry I am not going to forget my hard earned money not even a single penny, I have booked a ticket through IRCTC.co.in for the journey on 01st Oct 2011. didn't board the train as i got a confirmed ticket on the same day in different train.next day I filed a TDR which promises a money back within 45 days, i kept on following it up with the IRCTC web team ([protected]) they said after 45 days it would be filed that is on 15th of nov. i waited.. i called again the same no. on 16th of Nov,they said it would be refunded by 15th feb as it takes 90days. i waited.from then I am calling the same team, the responses are as follows:1) send a mail to [protected]@irctc.co.in and tell them about your issue they will help.. NO RESPONSE on mail 2) call[protected]irtctc zonal office) no one picks the call or else hung up without listening anything (mob no.[protected]wrong no. NO RESPONSE 3) IRCTC can't help need to meet Railway commercial manager. New delhi railway station told by Supervisor :shiv shankar kushwaha (IRCTC WEB SUPPORT). I would be able to take the hassle and go to the station and book the ticket I would not have booked it through IRCTC. On top of it the customer service team is rude, not helpful, no etiquette,and bogus customer service.I don't know what to do now.Kindly suggest.If the issue would not resolve from here would definately file a case against them and would make sure the letter should go to the top most authority of the country, because right now i am not concerned about the money, but i doubt the system in our country, and its not worth living here.details are as followed:Transaction Id : [protected],PNR Number :[protected].TDR Entry Date : 02-Oct-2011, Status :Forwarded To Railway.

Dear Sir,
Till approximately 148 days crossed but yet i have not get my e ticket refund ,please confirmed me as early as possible.

Thanks.
NABA GOPAL MAHATO


--- On Fri, 17/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Friday, 17 February, 2012, 8:15 PM

Dear Customer,

We deeply regret for the inconvenience caused to you in this regard.
Your request has already been forwarded to the concern department. As soon as we will be in receipt of any response in this regard, the same will be updated to you. Please co-operate with us.


Thanks & Regards

Rajesh Kumar
Executive, Customer Care,
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[protected]-------- Original Message[protected]--------
Subject: Re: Fw: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:33:41+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir,
Please look in to the below matter as early as possible.
Thanks.
NABA GOPAL MAHATO





--- On Wed, 15/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Wednesday, 15 February, 2012, 8:38 AM

Dear Customer,

We have forwarded your request to the concerned department. It depends upon Railway Authority and refund granted by the Railway shall be credited your account according to their decision.




Thanks & Regards

M Haque
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: Re: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:25:20+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Dear sir,

Please look in to the below matter as early as possible yet i have not receive the refund.
Thanks.
Naba gopal mahato
MOBILE NO-[protected]


--- On Thu, 2/2/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Thursday, 2 February, 2012, 11:11 AM

Dear Customer,


With regards to your mail we would like to inform you that and according to the PNR number [protected] you have filled the TDR on Dated"- 24-oct-2011 to Northern Railway and your refund is in still under process. Refund under this category is processed by the railways under the present commercial rules, We have already issue one reminder to concern Railway on Dated: - 31-Jan-2012 for Refund. Once the refund is received from the railways the balance will be credited to your account.


Thanks & Regards
Rajmani Pathak
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[298739]


[protected]-------- Original Message[protected]--------
Subject: Fw: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:05:35+05:30
To: [protected]@irctc.co.in
Cc: [protected]@sansad.nic.in, [protected]@rb.railnet.gov.in
[protected][protected][protected][protected]

FYI

--- On Sat, 14/1/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Fw: REFUND OF E TICKET.
To: [protected]@yahoo.com
Date: Saturday, 14 January, 2012, 5:26 AM

Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Paromita S
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: REFUND OF E TICKET.
From: [protected]@yahoo.com
Date:[protected]:51:57+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear Sir,
As per your trailing mail 90 days are crossed but yet the refund of my E- ticket was not received.I can understand what is going on your Railway Department.

Thanks.
NABA GOPAL MAHATO





----- Forwarded Message -----
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: N.G Mahato <[protected]@yahoo.com>
Sent: Sunday, 30 October 2011 10:17 AM
Subject: Re: REFUND OF E TICKET.


Dear Customer,

Kindly note that your refund is in process through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules and this process takes minimum 90 days or more. Once the refund is received from the railways the same will be credited to your account.


Thanks & Regards,
Lalita
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Message from [protected]@yahoo.com[protected]
Date: Sat, 29 Oct 2011 12:03:54 +0530 (IST)
From: "N.G Mahato" <[protected]@yahoo.com>
Subject: REFUND OF E TICKET.
To: [protected]@irctc.co.in
Dear sir,
I booked E ticket for BBS RAJDHANI EXPRESS for 9/10/2011 PNR NO[protected] from ADRA JN to NEW DELHI but at the departure time only one passenger was confirmed another three passengers were W/L 1,W/L 2 and W/L 3.
There fore the balance passenger fair should be refund to my a/c.
Thanking you.
NABA GOPAL MAHATO













Dear Sir,
Please look in to the below matter as soon as possible.
Thanks.

NABA GOPAL MAHATO

--- On Mon, 12/3/12, N.G Mahato <[protected]@yahoo.com> wrote:

From: N.G Mahato <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Monday, 12 March, 2012, 9:49 AM

fy[protected]

--- On Mon, 12/3/12, N.G Mahato <[protected]@yahoo.com> wrote:

From: N.G Mahato <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Monday, 12 March, 2012, 7:40 AM





Dear Sir,
As per the trailing mail i attached the documents (a)E mail print out with TTE confirmed.(b)Final status of ticket.
I there fore requested you to kindly look in to the matter so i get the proper judgement.
Thanks.

NABA GOPAL MAHATO


--- On Fri, 9/3/12, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Email From IRCTC
To: [protected]@yahoo.com
Date: Friday, 9 March, 2012, 5:31 AM

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF1/22716/11-12/A1/01.02.12/NR and the reason being : 292-NR/110 Failed to collect TTE certificate in support of the claim. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

I have booked the Tatkal ticket for Patna to Itarsi But at the time of booking the ticket status is about Wating list 68,69 and after final chart prepared my ticket is continue in Weating list 42,43 .So according to the rule of IRCTC that Wait listed status will be not alloud to board the train and they are treated as without ticket so Please refund my Money in my account for the ticket whose PNR No is-[protected] and Transaction ID-[protected]

IRCTC sucks. They should fire all the programmers who have implemented this. Was this a school project?
I cannot imagine anyone releasing this SW. An insult to Railways and the nation.
Fire them all.
Slow, unpredictable response, typos, user interface terrible (try typing 4 characters for station name)...
I have tried from both IRTC User interface (their website) and from makemytrip to book rail ticket.

What a nightmare!

I have booked 3 tickets at IRCTC for Garib Rath - 2909 from Mumbai to Delhi, whereby I have opted for Lower berth since two passenger are above 50 and will be able to manage only at Lower berth. But inspite of having 165 (approx) seats available during booking, birth criteria is ignored and given 2UB and 1MB. And also the series are not continuous. What is a point of choosing the berth, when same cannot be entertained? Also, at least passenger's...

Hi,

I booked my train ticket online via www.irctc.co.in. It was waitlisted even after the chart is prepared. Since I cannot travel on a waitlisted ticket I have decided to cancel it. However system throws an error, "Ticket cannot be cancelled since chart is prepared".

I am neither suppose to travel nor cancel ticket, what does it mean? Look at the height of cheating that too by government org.

Here are my train ticket details:
PNR No: [protected] Train No. & Name: 17210/SHESHADRI EXP Quota: General
Transaction ID: [protected] Date of Booking: 29-Feb-2012 10:04:57 AM Class: SL
From: VIJAYAWADA JN(BZA) Date of Journey: 15-Mar-2012 To: KRISHNARAJAPURM(KJM)
Boarding: VIJAYAWADA JN(BZA) Date of Boarding: 15-Mar-2012 Scheduled Departure: 23:05 *
Resv Upto: KRISHNARAJAPURM(KJM) Distance: 0708 KM Adult: 02 Child: 00

Complaint no1.
Subject:Refund as per Transaction ID [protected]
Sir Kindly refer the above Transaction and the attachment of TDR
i am not satisfied with the Refund as per the TDR attached herewith .Rs 554.00 were charged for 4 passengers Two passengers were not able to travel because train was more than 3 hrs late.Why only Rs.137 have been refunded? This should have been more as the train was more than 3 hrs late .
Kindly satisfy
REGARDS
_sushil kumar Jain
Ph.[protected]
Complaint No.2.
i sent the above eMail to <[protected]@irctc.co.in> Sun, 11 Mar 2012 06:17:06 IST as per reqd.in their eTckt booking site from my mail box

Please activate my acc.. not sure why IRCTC deactivated the account

user id: nikhildshp
mail: [protected]@live.in

THE WEBSITE IS FAR TOO SLOW AT ALL TIMES OF THE DAY AND NIGHT. IT GIVES ERRORS OF COMMUNICATION PROBLEM LOTS OF TIMES. I HAVE CHECKED MY INTERNET AND THE INTERNET IS VERY FAST AND LOADS ALL OTHER SITES IN A FRACTION OF SECOND. THIS SITE IS VERY SLOW AND TAKES MUCH TIME TO BOOK A TICKET. THE RESPONSE ON THE SITE IS HOPELESS. PLEASE HELP ME BY ASKING THE WEBSITE TO REPAIR ITS SERVER PROBLEM OR ANY OTHER PROBLEM IT MAY BE FACING AND GIVE A PROPER SERVICE WHICH IT CLAIMS TO BE GIVING.

i had booked two tickets on 11/3/12 in rajyarani train for 27/3/12 using my irctc login. the amount of 296 had diducted from my sbt account also (ref no> [protected]IG96653953 TRANSFER TO [protected] INDIAN RAILWAYS CATER) . but no ticket produced in my booked history. no sms came to me also. should i repeat the booking. do needful in this matter to get the ticket.
dinesh v
[protected]

Hello Sir / Madam ,
I booked a ticket today ( 10 /03 /2012 ) at 10.55pm from MDU to MS on 23 /4 /2012 through KANYAKUMARI EXP and after the transaction while redirecting the process was down and I didn't receive the ticket . The money is transacted but the ticket is not received . I request you to either REFUND my money or give my ticket to me ASAP .

This is really making me to feel guilty that the SERVICE through IRCTC is not good .
I request you to take immediate action on this issue .

Contact me
Shyam Sundhar ,
Madurai - 3
( [protected]@gmail.com )

Hello,

Today (10/03/2012) I have done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Dhiraj kumar
Call me: [protected]/ [protected]

When IRCTC was started , people wecomed it. Now it is a botheration. It is too slow to have the patience. World is fast and faster, our irctc is slow and slower. Most iritating fact is that , while booking a ticket because of slow process , the fare is deducted but it shows "time expired" . What all nonsense means to embarass the people?
Let I.R. make it quicker , or let it be stopped.
>> Another suggestion : To stop malpractices in internet booking , please start putting " date of birth" of the concerned passengers and that should tally with i- cards. Now only age is put and it can be forged .
Please make programmes accordingly.
But put irctc at fast truck.