Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — Ticket not delivered - amount deducted

I was trying to book a I Ticket with IRCTC Website , while booking after making the payment using by HDFC Netbanking option, the web browser did not get redirected to IRCTC portal, so i did not get any confirmation regarding the booked ticket. However if i see the booking history, it says no history found.

So i am not sure whether the ticket is being booked or not as i do not have any reference number, neither the ticket got delivered to my registered address .
Still the amount has been deducted from my HDFC Bank account

Booking date: 05/10/2010
IRCTC Log In ID used: SADINENI_V
Name: Venkat sadineni
Registered Email ID: [protected]@ymail.com
Train Number: 1019/KONARK EXPRESS
Date Of Journey: 07/10/2010
From: PUNE(PUNE)
To: BEGUMPET(BMT)
No Of passenger: 01
Ticket type : TATKAL
Bank account used : HDFC
Amount: INR 313 +11 service tax = 341

hello,
i tried to book a tathkal ticket for train prashanthi express from bangalore city to eluru town..after entering the bank details of andhra bank i got as "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ didnt get any ticket generated..the amount was debited...

please respond me how i can get back my money to my bank account..

thank you,
harikrishna.v
[protected]

Sir
I have a customer of IRCTC in everyday booked a ticket by online. My complaint is past failure transfer amount is not refunded or not generated in my account. My fully transfer in the SBI gateway, account No: [protected]. this following
details for your reference
Settlement failed amount:
Transaction ID: [protected] - Refund amount is RS 310
Transaction ID: [protected] - Refund amount is RS 610
Transaction ID: [protected] - Refund amount is RS 385
Transaction ID: [protected] - Refund amount is RS 385
the above transaction failed amount is refunded in my account
please respond me how i can get back my money to my bank account..

Thanking you

Yours
M.Shunmuga Priyan
Research scholar
Anna University
Chennai-25
Mob: [protected]

Indian Railways — ticket not generated money debited

I booked a 2 ac ticket from mumbai to delhi at 11 30 today thru net banking .the money got debited from my account and ticket or pnr not generated .web page expired and re login also not hapenning.pl help

SIR,
I AM AN REGISTERED USER OF IRCTC AS Zahir4U, I USED TO BOOK ONLINE RAIL TICKET THROUGH IRCTC USING MY SBI ATM CUM DEBIT CARD.BUT ON 18TH MAY 2009 I WAS BOOKING E-TICKET USING MY SBI CARD(RS.2383)WITH TWO TRANSACTIONS, BUT TICKET NOT CAME NOT EVEN ITS SHOWING FAILED TRANSACTION ON IRCTC' WEB SITE BUT MONEY HAVE BEEN DEDUCTED FROM MY ACCOUNT.I ALSO LIKE TO MENTION THE TRANSACTION ID'S ( [protected], [protected], [protected] ).I ALSO CALLED THE IRCTC'S CUSTOMER CARE TO GET THE DETAILS OF SUCH ID'S.BUT THEY SAID BETTER TO SEND AN MAIL, I ALSO SEND AN MAIL, BUT THE REPLY IS NOT UNDERSTANDABLE BY ME.SO I THOUGHT ITS BETTER TO INFORM CONSUMER FORUM.SO SIR ITS A REQUEST PLEASE LOOK AFTER MY MATTER AND TAKE AN APPROPRIATE ACTION TO IT.
I AM FROM WEST BENGAL, JALPAIGURI.MY MOB:[protected].

Without any information, train diverted his root on 18/05/09 from phulera Station instead of Gandhi Nagar Station. I am having the written note from station master with his stamp
I filed tdr on 25/05/09 of PNR no- [protected]. Admin has been approved my amount but still i am
waiting for the same. I marked mail on [protected]@irctc.co.in for refunding my amont.

Revert from TDR Process

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 27.05.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 04.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

I received revert from tdr process on 05/09/09 but still amount is not credited to credit card company.

my contact no- [protected]

Dear sir
>
>
> i have booked e ticket and cancelled e-ticket due to train is running late
> by more than 3 hours.i have filed TDR against E-Ticket PNR No: [protected]
> and TDR Reference number.ekt[protected] and i have got refunded amount
> of Rs 1552-/( 50% of ticket value) only. Actually as per railway rules if
> train is more than 3 hours late the refund amount should be full value of
> ticket of Rs 3104/-..After more than three month money not refunded Kindly
> verify my ticket get me my balance amount.
>
> thanking you
> your's sincerely
> Sushil Kumar
>
>
> Transaction Details
> PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
> Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
> Date Of Journey: 10/01/2011 Railway Zone:NR IRCTC Bank:ICICIBANK
> Total: Rs 3124.00 Train No: 14673 Ticket Charge: Rs 3104.00
> From Station: GORAKHPUR JN(GKP)Quota: General To Station: DELHI(DLI)
> IRCTC Zone: IRCTC
>
> Ticket Details
> SN Name Age Sex Coach Seat Res-Status
> 1 Sunil kumar 26 Male 0000/ booked
> 2 Nandlal Prasad 52 male 0000/ booked
> 3 Nathu prasad 40 Male 0000/ booked
> 4 Sujit kumar 20 Male 0000/ booked
> TDR Details
> Reason For TDR: Train Late More Than Three Hou
> rs And Passenger Not Travelled
> . TDR Status: EDR APPROVED Reference No: ekt[protected]
> TDR Zone: NR TDR Filing Date: 11-ja-2011
>
> Refund Details
> Refund Status: Sent for refund Refund Date: 17-jan-2011 Refund Amount:
> Rs.1552.00 Remarks: No remark

My name is Kunal Shinde and i made transaction on 02/06/2011 for my railway reservation ticket from Delhi to mumbai, but suddenly due to some technical problem it is failed and i didn't received any ticket. so please refund my money into my account

Details :

IRCTC ID- ravi0318 (from this account i made booking)
HDFC Account No:-[protected]
HDFC Net ID:- 35757889

Dear sir,

I have booked 5 tickets from madgaon to calicut for 23rd of june on 13th june using the online reservation service of irctc. But when i tried to make the payment it is said that the transaction is not possible. I didnt get any pnr number and a sum of Rs.1430/- was debited from my account on 13th june.
my sbi account number :[protected]
my sbi card number :[protected]
when i enquired in the railway office the ticket booking has not been registered and directed me to register a complaint in the respective site.
kindly take this into consideration and please refund the above amount that has been debited from my account as soon as possible.

Yours faithfully,
M.K. VISHNU
ph. no. : [protected]

Sir, I am done 05 seats for irctc online reservation to my irctc acount sam_chitte, to 04 jul 11, i will be pay money from my SBI Debit Card of Rs. 3596 from Jammu tawi to Didingul Jn. but some internet connection will be fault that time. so my reservation ticket is not get. then i call to costomer care that replies complaint to irctc. so pl 10 day held but no refund money in my acount so pl request to action on my complaints.

Myself, Dr Deepti Vimal with log in user name as deepswap78 had applied for TDR.I had my journey from Sevagram to Secunderabad dated 2nd July 2010 under Tatkal quota in Train Patna - Secunderabad Express, 12792.My PNR number is [protected].Train was late for more than three hours so i had to cancel my trip and therefore i didnt travelled and had applied for TDR.The scheduled time of arrival at Sevagram station is 12:56 pm and i had applied for TDR at around 4:10 pm.Train came after 4:30 pm.
My reference number is ekt[protected].Now my TDR status says CCM Regretted.Does this mean my money is now not refundable?Why is it so if my train was late for more than 3 hrs? I am eligible for the refund of money.

respected sir,
i have made a reservation on 14th august in tatkal kota,and cancelled it on the same date.The amount which was mean to be refunded(rs 774/-) had not yet been refunded.kindly please look after it and heip me.pnr number is:[protected],ticket was made on the name of nikita shrivastvava.
thank you

No Refund For Tatkal Reservations See To Rules & Regulations

You will get the money in another 1 week. It takes time to process refund by the bank. First ask others about the issue rather than getting impatient about money not refunded. Be at peace.

Hello,

I have booked my railway ticket with Username: reddy_L and i recently cancelled that ticket i.e., on 31-08-12 and finally when i see on website on 02-09-12,it shows money is refunded on 02-09-12 but actually till now 06-09-12 ,my money is not refunded into my account.

My following details as follows:PNR No:[protected], Transaction Id:[protected], RECEIPT NUMBER:[protected]

So please follow this post and take some necessary action against them.

With Regards,
Sampath Reddy.

sir my pnr no [protected] and another pnr n0-[protected] date of journey[protected]
train did not come on station. why my money is not refunded???????????

hello i am ratnesh .
i booked one ticket from chennai to Titlagarh via dhanbad express on 8th of april, 2013. but unfortunately i had to cancel the ticket on 29th because my exam have been preponed.
its showing that the money has been refunded to the account on 3rd may itself, but its not been refunded actually.
i need the money as soon as possible.so please check the details soon, and contact me if further details are required.
contact no- [protected]
pnr number of the ticket-[protected]

dear sir

I had 2 tickets of same name on sam date in same train

Ticket1 pnr----[protected] Pratik Maheska 16yrs 3ac bgp to mgs date---10/5/13 from BGP Express

ticket2 pnr---[protected] Pratik Maheska 16yrs sleeper bgp to mgs date---10/5/13 from BGP Express



as after the chart preparation ticket1 got confirm and upgraded to 2ac, i filed the tdr of ticket2 as passenger has not travelled.

how one travell on two tickets at the same time

my money should be returned as fast as possible

Thanking you

Bijay kumar Maheska

Advocate

i booked a ticket from sambalpur (odisha) to new delhi in train with no 18507 which i cancelled on 08-JUL-2013 now the status is that the amount is refunded on 10-JUL-2013...but the amount is not refunded to my account till date....my pnr no is [protected] trnsaction id [protected] pls help me get my money as soon as possible..my id is"[protected]@gmail.com" thank you!!!

I had booked a train ticket for me and my friend for train no 12805 JANMABHOOMI EXP VSKP to SC which is boarded on 15/09/2013.through online in irctc website.when the chart is prepared we had a waiting list of 8 and 9 .when we consulted the TT about the matter he said that we had not been alloted the seat and also ticket is not valid for travelling in general . he said that the money will be refunded back as it is booked through online.so we rushed to the ticket counter and brought another ticket.when we checked the status of our refundable amount it shows that there are no refund available .

I had booked a ticket from IRCTC (PNR No:[protected]) using which i was supposed to travel from Cuttack to Bangalore on 16th Oct. On that very day the train was running late by more than 7 hrs. So i had to cancel my journey.
In order to cancel my ticket i had to file TDR in the IRCTC website. So i called the Customer Care Executive of IRCTC inquiring of how and at what time i should file TDR against my ticket. A lady had picked up the call and she told me that as the train is running 7 hrs late so you can file the TDR anytime within that delayed time and i did the same.
On 4th Nov i received a mail from IRCTC stating that my request has been regretted and the reason being "TDR was filed beyond the prescribed time limit".
I replied them saying that IRCTC is sole responsible for my regression of refund since i had done what their Customer Care Representative had advised me to do. I had asked them for more investigation into this matter as i cannot let my money go for not travelling. But till now i haven't got any response from them. Even after sending reminder mail they are ignoring me and trying to hide from me.

Dear Sir/Madam,

Against my TDR request no - less amount have been refunded. Entire Rs.1455.00 should have been refunded but only Rs.480.00 has been refunded.

According to the new TDR rules 100% of the amount had to be refunded as the train was late by more than 3 hours and passenger has not traveled. The train was late by more than 3 hours that day.

Please do the needful.

Details are as below:

IRCTC Zone: Chief Commercial Manager Refund, North Western Railways Jaipur
Reference No: ekt[protected]
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
TDR Filing Date: 16-Jan-2014

Thanks
Abhilash
singhvi.[protected]@gmail.com

i have cancelled a ticket and the money has not been refunded

Cancelled Date: 07-FEB-2014
Refund Amount: Rs 1635.0
Receipt Number: S4883098/158/RCTC02014
Refund Date: 10-FEB-2014

its showing that it has been rfunded but the money has not been credited in my account.

my mobile no. is [protected]
my email is [protected]@gmail.com

Dear Sir/Mam,
We travelled from lalkuan to new delhi on 29th june 2014 in train number 02039/LKU NDLS AC SPL with PNR number [protected]. we had e-ticket which was partially confirmed i.e. confirmed for 2 and waiting for 2. As in waiting passesngers are not allowed to travel in e-tickect, only 2 o[censored]s with confirmed seats travelled. On boarding we requested TC for a non travel certificate for other 2 members he denied and said that they do not have any such certificate and he will not be able to provide us anything. We requested him number of times on which he said that the money will automatically be refunded and they do not provide with any certificate. We also filed TDR that very day with registration number DNR050714W05441. We called IRCTC and reported the matter as we have faced this issue earlier also and they said they will take it further to indian railways, But On 4th we received a TDR repudiate mail. What can one do when TC himself is not providing with the certificate and bluntly refuses on demanding non travel certificate for waitlist passengers. Please help.

Dear irctc, on[protected] my ticket was not booked in tatkal but money was debited from my account.
transaction id.[protected]..train no.12295 from chennai cent. to patna jn. please try to refund as soon as possible..email id . [protected]@gmail.com

Sir
I am a registered user of IRCTC. I cancelled one ticket but the amount not refunded. Details of cancellation is as follows:
Cancelled Transaction Details


Transaction ID: [protected]
PNR No: [protected]
Train No./ Train Name 12006 / KALKA SHTBDI


Date of Journey: 22-Oct-2014
Date Of Boarding: 22-Oct-2014

Class: EXECUTIVE CLASS (EC)


From: KALKA (KLK)
To: NEW DELHI (NDLS)
Boarding: KALKA (KLK)


Resv Upto: NEW DELHI (NDLS)
Quota: GENERAL (GN)
Date of Cancellation: 19-Oct-2014 18:21:46 HRS


Ticket Type: E-Ticket

Cancellation ID: [protected]

Cancelled19-Oct-2014 18:21:46 HRS


I need your help

Dear Sir
I am a registered user of IRCTC. I cancelled a ticket but its amount was not returned. Please find the details of the cancelled ticket.
Cancelled Transaction Details


Transaction ID: [protected]
PNR No: [protected]
Train No./ Train Name 12006 / KALKA SHTBDI


Date of Journey: 22-Oct-2014
Date Of Boarding: 22-Oct-2014

Class: EXECUTIVE CLASS (EC)


From: KALKA (KLK)
To: NEW DELHI (NDLS)
Boarding: KALKA (KLK)


Resv Upto: NEW DELHI (NDLS)
Quota: GENERAL (GN)
Date of Cancellation: 19-Oct-2014 18:21:46 HRS


Ticket Type: E-Ticket

Cancellation ID: [protected]


Passenger Details
SNoNameAgeGenderStatusCancellation Date1U PAL49MaleCancelled19-Oct-2014 18:21:46 HRS2B SINHA47MaleCancelled19-Oct-2014 18:21:46 HRS3G MUKHERJEE45MaleCancelled19-Oct-2014 18:21:46 HRS

Please help me get my refund.


Dr. Goutam Mukherjee
Associate Professor
M: [protected]
Kolkata

From: learner.[protected]@hotmail.com
To: [protected]@irctc.co.in; [protected]@irctc.co.in
Subject: TDR not refunded file the case again
Date: Mon, 17 Mar 2014 21:15:49 +0530

My money has not been refunded, why is irctc or rail department doing this kind of misbehaviour to me. Case is crystal clear and still im not getting my amount back...Please forward this case to your concerned authoroties and refund my money at the earliest, now this has been the height of toleranace for me...I will defenately take the action against this if not resolved early..
Ph-[protected]
PNR No:[protected]


From: learner.[protected]@hotmail.com
To: [protected]@irctc.co.in
Subject: Consumer Forum Court case
Date: Wed, 13 Nov 2013 16:21:44 +0530

Ph-[protected]
PNR No:[protected]
From: learner.[protected]@hotmail.com
To: [protected]@irctc.co.in
Subject: RE: Email From IRCTC
Date: Thu, 1 Aug 2013 19:22:28 +0530

I have also mailed to courier department of IRCTC but no reply was given, I am attaching screenshot of email as a proof that no Ticket was delivered to me.

Dear Rakesh Kumar Tondon,

I am sending this mail to you, because how IRCTC people working and not taking care of customer and no one care of customers money.

I hope you will care of issue.

Please check my all mail before this mail all correspondent with IRCTC and Overnight Express


Thanking You,

Prakash Rasal


I am Prakash Rasal regular customer of IRCTC, I Have booked my session ticket on 11 September 2014, as per IRCTC ticket will delivered within 36hrs. and my session ticket is valid form 15 September 2014 (I have attached the screen shot of ticket below) I have called overnight courier services on [protected] they confirm my address and said we are close on every saturday and sunday (13-14 September 2014) I told i have booked ticket on 11 September 2014 they said me we got late ticket from IRCTC today (Monday 15 Sept 2014) from IRCTC but overnight courier web site shows status In-Transit : Out For Delivery at MUMBAI Saturday, September 13, 2014, (Screen shot attached) overnight courier told me you will get ticket today or tomorrow (15 or 16 Sept 2014) but the have not delivered monday I have called 2-3 times to overnight courier finally i have taken 2days windows ticket Virar to Churchagate and 17 September I have booked the new session ticket from windows.

Today date 19 September 2014 courier person come my door 8:30am to delivered the session ticket i have not accepted ticket I told him please return this ticket IRCTC.


What is the my loss?

1) I have paid Rs. 865 and i can't get ticket on time,
2) 2 Days Virar to Churchgate ticket purchased with log Q
3) After waiting 5 days I have purchased new session ticket

What I need?


Refund my money Rs. 865 from

I don't want to deal with overnight courier services,

Please let me know refund status asap;


Thanking You,

Prakash Rasal
Mo. [protected]

Hi Sir,


I have written 20 mails to [protected]@irctc.com. Still I have not received my refunded amount. They simply reply saying that issue has been forwarded to the concerned department.

Dear Sir,
I have cancelled 2 tickets against which I yet not received the refund amount of Rs.430(approx). Following are the details:
Name - P ALOK, Age-21,
PNR No Transaction id Train Name and No

[protected] [protected] 12704/FALAKNUMA EXPRESS
[protected] [protected] 13071/HWH JMP EXPRESS

I had booked 3 tickets for 29th May 2015 from Kolkata to Hyderabad .My transaction id:[protected]. PNR number:[protected], Train name:Faluknuma, time: 7:25am, Train no:12703, date of journey:29th May 2015, from HWH TO SC. My one ticket was RAC 15 and the other two tickets were on waitlist one and two. As I did not get confirmed tickets I cancelled my tickets at 8 am on 29th May.2015. I registered TDR. My status now shows CR Registered. I still have not received my money. I would like to know in how many days will I receive my amount.

NOT RECEIVED REFUND

PNR NO-[protected] ID-[protected]

Password automatically appears

When I attempt to type the User ID, the Password is automatically appears without typing my secret password by default, which is to be stopped. Please suggest the procedure to rectify. PSN MURTY [protected] [protected]@yahoo.com

regarding recovery of account

Dear sir, I am not able to recover my old password.so help me to recover my password. Email id is [protected]@gmail.com phone no.[protected] username:Dhavalllll

activation link

Ihavatioe thecesfully ragisterd on irctc But activation [protected]@gmail.com

ticket booked but it is not showing in irctc booked ticket history

Recently I booked 3-4 tickets they all are not showing in my booked history, as I want to cancel this e-ticket dated 21 June 2014 with PNR no - [protected] train no 12823, please cancel this ticket sir and refund my money

my user id has been deactivated

My irctc acount has been de activate plz tell how to activate

I have an IRCTC account which is locked second time.
When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.
I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at[protected] and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.
I sent an email at [protected]@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-login.html and got an automated email as Ticket Confirmation for the request.
IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.

I have paid Fare by my SBI devit card but i have not received my I ticket and i have get some message that is "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄

My transaction id is [protected]
Train No: 2401
Date Of Journey: 04-Dec-2010
From Station: (PNBE)
To Station: (NDLS)
Total Fare: Rs 720.00

So please help for how i get my i ticket or Balance

sir,i tried to book railway reservation tickets through IRCTC e-ticketing facility on 29th of jan 2011 during the booking process due to network failures my transaction could not succeed and reservation was not done . when i checked my account on 29th of jan 2011 balance is showing less amount by Rs 790 . I request you to kindly in to the issue and credit back my amount to my account .
card details:
card no.[protected]
branch : SBI , Maharajur Ghaziabad u

Today (21/02/2012) I have done an online transaction to purchase a ticket on all KRBA EXPRESS froM visakapatnam to raipur on 22/02/2012 .I Unfortunately after the payment was made through sbi debit card payment, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanking u,
lavanya,
call me [protected]

IRCTC — RAILWAY TICKET NOT GENERATED

TODAY (30/11/2012) I BOOKED TICKET FROM LTT(MUMBAI) TO HAZARIBAGROAD(HZD) THEN I THIS TYPE OF PROMPT WILL OCCURED "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ .AND TICKET NEITHER BE CREATED.......

bs — unable to open id

i m unable to open my id. pls do the needfull asap
my id is '' johora''
my no is [protected]

IRCTC — unable to open my account

I am not able to open my account at the irctc.My ID is rklverma and my pass word is aruna60. I want to cancel few of my tickets which are in my account and I dont have there PNR numbers also. Please help.
Dr P K Verma
[protected]@yahoo.com

After cancillation my ticket not refunded my money till dated.I have purched tkt Pune to delhi worth 1072/- rs for 2 persons on 17th Feb and I have received sms for cacilation my ticket and refunded money but still I have not get in my account.Please help me because I have informed to my bank Standard Charted Bank for this but they also still not replied.Please help me sir.

Sajal Bhardwaj

Dear Sir,

I am not able to login to IRCTC website for booking ticket. My user id is - vicky8757 and my Registered Mobile Number is [protected]. I have been typing the correct user ID and Password, however it is telling INVALID User Name or Password. Kindly reset the password. Kindly do the needful.This is the first time I am facing problem.

My email id is vicky.[protected]@yahoo.com

Regards
vicky jangid

website of tourism of maharashtra — email address of this site is not working

Maharashtra governments tourism website is www.maharashtratourism.gov.in and when i tried to send email on there email address [protected]@maharashtratourism.gov.in of MTDC's REGISTERED OFFICE at mumbai.so that was failed so if that email is not working why they have given at there website contact option. i wanted to ask them about vacancy and carrer in MTDC because in this section also they have not provided any information. hope you will help me out.

IRCTC — refund not received till now

Sir/Mam
I cancelled my 2 tickets from irctc(user id - ankur_g90) - 3 days before and yesterday....
and till now i haven't recieved my refund money back...
PNR no. of the tickets cancelled are-
1. [protected]
2. [protected]

Also, more money has been deducted from my pnb acc.(user id-AQK004557) during last reservations from irctc....

I hope u will check for the same and solve it.

IRCTC — Refund of Cancelled Tickets Not Received - IRCTC

Details of the Conversation on Phone with IRCTC Official

26/05/2010 Time : 11:10 AM
Had A Talk on Phone No.[protected] and told The official who was on the line the complete Scenario related to the Refund Status, but before I Could finish the talk the phone line was disconnected. I think It was a female voice and I think that she told me was that it normally takes 3-4 working days for the amount to be credited back in the account. So lets wait for another 3-4 working days. Meanwhile continously trying but Customer Care is always busy.

26/05/2010 Time : 11:40 AM
Again Had A Talk With IRCTC Official (Neetu), told her the full scenario and the problem, first of all she was not ready to accept the blunder related to Failed Transaction, but when I told her that It has happened she told me send me the details of the transaction. I told her that already I have sent the email with all the related details. Again now I will send her all attachments for making everything clear.

Below is the copy of the email that I have already sent to IRCTC

Note: Pls Find the attached Files which were requried by the IRCTC Official (Neetu) as per the telcom with her dated 26/05/2010 11:40AM.

My userid (irctc.co.in) is : rizaameen

Also Pls guide as to what actually is to be done for getting the refund back ASAP. Looking forward for early co-operation in this regard.

1. IRCTC-Complaint Booking Ticket No. 1132350
2. IRCTC-Complaint Booking Ticket No. 1132424

Dear Sir/Madam,
This is to inform you that I had booked two tickets through irctc.co.in. Details related to the same are furnished below. Now the Problem is that due to un avoidable circumstances I had to cancel the tickets. Today i.e. 25/05/2010 I Cancelled the Tickets through the same website of irctc.co.in. Just wanted to confirm by when the amount will be credited to my account. For Your info I had Booked the Tickets using my ICICI Credit Card. Details Related to the Complete Transaction is given below.
Booking Status
Transaction ID PNR Number From To Date Of Journey Reservation Status Date of Booking
[protected] [protected] CSTM NGP 29/05/2010 Delivered 19/04/2010
[protected] [protected] NGP CSTM 27/05/2010 Delivered 19/04/2010

Cancellation Status
Transaction ID PNR Number From To Total Amount Refund Amount Cancelled On Type of Ticket
[protected] [protected] CSTM NGP 979 909 25/05/2010 eticket
[protected] [protected] NGP CSTM 656 606 25/05/2010 eticket

Till Here everything if fine but when I go in the Refund Status - Cancelled Tickets Section of The Website It Says "No Cancellation Ticket Detail" And When I check the Refund Status - Failed Transactions It shows two transactions

S No. Transaction ID Pay Status Reservation Status Total Amount Bank
[protected] Settlement Failed Not Booked Rs 254 ICICIBANK
[protected] Settlement Failed Not Booked Rs 515 ICashCard

When I Click on the Above Transactions ID's The Detail that it shows is totally different i.e. It is not related to the travel details for which the tickets were booked and then cancelled. It is altogether a different transaction which is displayed there. Pls. check the failed transactions how it is reflecting over there, because it is creating a confusion. As per the ticket Cancellation info displayed above My Credit Card Account should have been Credited by 909 + 606 Amount Which till now is not been credited. Pls guide me as to when it will be credited. I Know that IRCTC.co.in is a good website but this time sorry to say the expereince was not good. Pls look into the matter urgently. Waiting for your Early response regarding this matter. I am unaware of to whom should I escalate this matter to get the refund. All the options that are available on the website I have tried out and when I got finally got tired I thought that You Will finally help me out in getting my refund as early as possible.

Thanks & Regards
--
Mr.Riza E Rab Ameen
Technical Expert SAP/ERP/CRM (SAP - Techno-Functional Consultant)
+91-[protected]
Prefered Email : [protected]@gmail.com

It takes 3-4 days to refund. Please wait.

Regards,
Arnab Chakraborty
Email - [protected]@gmail.com

IRCTC — CANCELLED TICKET REFUND NOT RECEIVED

I cancelled a ticket on 09 Nov 2012 for train from Kalka to N Delhi, Shatabti Express.
PNR No is [protected] and Transaction ID is [protected].
It is more than a week now, I am yet to receive the refund for my cancellation.
May I request your expertise to resolve the problem. Thanks

I have cancelled on online my both way journey to Jaipur in 12/2015(probably in the 2nd week). I have received my refund of Rs.1330-for return journey from Jaipur to Chennai(vide POS[protected]. But I have not received refund for my onwards journey( Chennai to Jaipur).
The PNR No.[protected]
Transaction ID: [protected]
Train No: 12164
Dt. of Journey:26.12.2015

please do needful for the refund of my cancelled tickets immediately

My IRCTC account has been blocked since 3 months. I have approached IRCTC via Mail/Phone still my issue is not resolved. I have been facing high challenges in arranging railway reservation tickets. Request you to pls look into this matter and do the needful.

This shows the lack of insight of the railway minister in developing India!

agreed but this is not the place to discuss this

I am traveling from Vasai road to secunderabad and there AC is not working as required. I complained many time to solve the problem but no one takes the responsibility to solve the problem. He avoided me. Kindly let me know this kind services you are providing to the passenger.

Request you to please try to provide the better services for passenger.

yes it is very bad