Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am using irctc site for my railway ticket booking. I have forgot my user password. My user Id is "g_charania"
Kindly help me in getting new password. My residential address is as under:

502, Mulund Saraswati,
MHADA Colony,
Mulund (E), Mumbai-400081.

Thanks & regards,

GIRISH CHARANIA

Dear Sir,

I booked my ticket from Bhubaneswar(BBS) to Mumbai on 8 January 2012 in 2 tier AC two months prior to the journey. I was alloted seat no. 17 in A1. On the journey date, only 1 hour before the departure I received a message on my mobile that my seat number has changed to A1 -57. However only after the arrival of the train in BBS I found that there was no ac 2 compartment in the train and coach A1 was changed to ac 3 tier. The ticket checker has no explanation for the same and he ensured that proper refund will be provided before the end of the journey, which I have not received yet. The details of my journey are as follows
Passenger name: Niharika Singh
PNR Number: [protected]
Ticket type: e ticket
Date Of Journey: 08/1/2012
Total: Rs 1858.00
Train No and name: 11020 , Konark Express


First of the all it was irresponsible on the part to railways not to give any prior information on the matter. Also the attached compartment A1 was dirty and old compared to the other ac 3 compartments in the train. Kindly look into the matter and ensure that proper explanation and refund is provided

Thank you
Niharika Singh

Dear Sir/Ma'am,

With Reference to the following details, I'd filed a TDR as the train was diverted and was not coming to the boarding station ie Secunderabad, due to the Telangana Issue & Rail Roko Agitation. The reason stated on irctc for non refund is that the reservation is from tatkal quota. Whether the ticket be through Tatkal or General Quota but how could I board the train when its not coming to the boarding station. I had an urgent interview scheduled on that day and was suppose to leave. Therefore, I got the reservation through tatkal quota. Is there any fault of passengers that the train didn't reach the boarding station.
I have mailed twice at [protected]@irctc.co.in and have also been trying the phone number but no reply.

It will be very grateful of you to please look into the matter and consider the request as its a genuine case of not boarding due to train diversion because of Telangana Issue and Rail Roko Agitation.

The details are as follows :
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 24/9/2011 Railway Zone: CR Bank: SBIAssociate
Total: Rs 351.00 Train No: 12749 Ticket Charge: Rs 341.00
From Station: SECUNDERABAD JN(SC) Quota: Tatkal To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sanjay Singh 30 Male 0000/ Booked

TDR Details
Reason For TDR: Train Diverted And Passenger Not Travelled.
TDR Status: CCM Regretted
Reference No: ekt[protected]
TDR Zone: CR
TDR Filing Date: 25-Sep-2011

Refund Details
Refund Status: Refund Not Approved
Refund Date: 06-Jan-2012
Refund Amount: Rs.0.00
Remarks: 6497-CR/60 No refund on tickets issued on tatkal File No :. File No -641/Y/51482/11/12/E6. The case is repudiated

Dear Sir/ Madam,

I had cancelled train ticket of PNR No: [protected] on 28 Oct. 2011. As my salary account in CITI Bank was closed by which i booked this ticket, i informed IRCTC by mail to [protected]@irctc.co.in, [protected]@irctc.co.in about this on same date of cancellation. I also mentioned the new account details in which money should be refunded. I got complaint refrence number from IRCTC 2000714. Again i called customer care and got another refrence number: 90207. After all this also after nearby 2 months i didn't get money refund.

I request you to look into this matter and take appropriate action.

Thanks & Regards
Mayank Kumar Agrawal
[protected]@gmail.com
+91-[protected]

Dear Sir/Madam,

I was booking for Tatkal E-ticket from MAS to SBC on 27-dec-2011 for journey date 28-dec-2011, but after i made my payment of Rs 268 on my debit card IRCTC site didnt open and message came that error occured.

I check for the refund status for failed transaction which shows that i made no payment.

Transaction id = [protected]
amount: Rs 258 + extra(10) for sbi card bank charges.
sbi bank detials for above transaction is "POS[protected] IRCTC "

Kindly do the needful
Nagesh
[protected]

I have booked a ticket from jaipur to Jodhpur on 26th Dec 2011 for the travelling date 27th dec 2011. But after making the payment, instead of showing window for printing ticket following error came. My amount was also deducted. I want IRCTC to take necessary actions as soon as possible

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄


Anukriti Bansal
[protected]@yahoo.com

Dear sir
I was a passenger in AC 3TIER with my family in navjeevan express from AHMEDABAD TO CHENNAI ON 22/12/2011(PNR NO[protected],BERTH NO-58,59,61,62,TRAIN NO-12655).On 23/12/2011,I ordered for two vegitarian meal.The supplier was Mr. VIJAY TIWARI AND CATERING SERVICE WAS ARENCO CATERING CHENNAI.After serving food he collected Rs100/-)from me for two vegetarian meal.(a vegeterian meal comprise normal dal,3normal parottai,rice, one pappad,one cup curd and subji).I enquired about him why he took Rs 50/- for single meal.he then gave Rs 20/- back to me from Rs100/- and told that normal meal cost Rs32/-.pappad is additonal and one parotta is also additional for the single meal.however i didnot direct him to bring any additional item to me. on my request he provide a bill to me(bill no9403) showing veg meal -64,2pappad-06 ,2 parotta Rs 10, total-80/-.he didnot provide 200ml water with the meal and he has no answer at all.Then i requested him to provide menu card and he promised me to provide it in gudur station but later not obliged
sir this is type of loot in open is very shameful to railway and I expect railway will look in to this matter very seriously and take necessary step to deregister the licence of the firm and the person MR VIJAY TIWARY MAY GET SUITABLE PUNISHMENT
yours faithfully
JAYAN P SAMUEL(DEPUTY COMMANDANT),6BN NDRF,GANDHINAGAR(GUJARAT),M NO-[protected]

Sir,
This is regarding overcharging of tea at tea stall in chengannur railway station. The tea stall at platform n:2 running by IRCTC is taking Rs 6/- for a tea instead of a standard rate of Rs 5/-. the importance of this 1/- is that, this railway station is the centre point of pilgrimers to sabarimala and ten thousands of people are coming in one day. the price list is covered with paper and when questioned he has given me tea for Rs 5/-. Pl. do the needful to take an action aganist this culprit...

rgds,
shan

sir...
i forgot my user id and password but i remember my email id [protected]@yahoo.co.in... i have to cancel my ticket which is on 23 dec.. and pnr no. is [protected].. plz help me out as early as possible...

Reply is still awaited from your side.
If you are not giving me permanent solution the i am going to consumer court.





WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:11 PM -----
From: Akhil Katiyar/RCOM/RelianceADA
To: [protected]@irctc.co.in
Date: [protected]:35 PM
Subject: Fw: payment not credited in my a/c( [IRCTC #65352]


Dear IRCTC,
There is not any satisfactory response from your side, After tremendous follow up to you but result is zero.plz reply me soon

Hopefully YOU MAY DO SOMETHING for my refund.


PNR no. -
[protected]

Transaction ID - [protected]





WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:08 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:41 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]



Dear Customer,

We would like to inform you that your below enclosed email has been again forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Anju Prasad
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:42:55+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear payment of Rs 235 still not credited in My. a/c










WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:28 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:05 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]




Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Gaurav Chauhan
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:18:02+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]











WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:09 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:22 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]





Dear Customer,
Kindly note that still we are unable to find your attachment. Please send it again in PDF format to pursue the matter.




Thanks & Regards

Anju Prasad
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[67010]


[protected]-------- Original Message[protected]--------
Subject: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:57:40+05:30
To: [protected]@irctc.co.in
Cc:
[protected][protected][protected][protected]

ticket ID:

[IRCTC #65352]










WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:48 AM -----
From: Akhil Katiyar/RCOM/RelianceADA
To: [protected]@irctc.co.in
Date: [protected]:03 PM
Subject: payment not credited in my a/c




plz find screen shot of my bank a/c statement & plz provide refund of 235 Rs against

PNR no. -
[protected]
Transaction ID - [protected]

At 1pm i was trying to book ticket from mumbai to pune for 20th december. The site as usual was working very slow taking several minutes to load each page. But I have booked tickets with IRCTC earlier too and this is a regular issue.

Anyway I entered my sbi debit card details and submitted. It showed processing page mentioning not to reload.

After some time there was a page showing "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ " link was "https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/fssResponse.jsp&quo...⇄

It is now showing under FAILED PAYMENT REFUND STATUS

Transaction ID 1 [protected] Settlement Requested Not Booked

I faced a similar problem few months back.

IRCTC should improve their server and website.

IN BETWEEN AGRA TO GWALIOR ONE PANTRY-MAN CAME IN COMPARTMENT IN MAGALA LAKSHDWEEP (DELHI TO KERALA) AND TOOK ORDER FOR LUNCH. AFTER SOME TIME HE BROUGHT FOOD AND SERVED. I ALSO TOOK, HE ASKED FOR 50 RUPEES FOR VEG LUNCH. I GAVE 500 RUPEES, HE RETURNED ME 350 AND TOLD THAT REMAINING HE WILL RETURN EARLIEST AS HE IS ALSO GOING TO KERALA. BUT WHEN I TOOK THE FOOD, FOOD WAS NONVEG SO DOUBT CAME IN MIND THAT PERSON MAY ALSO BE FAKE AND I IMMEDIATELY WENT TO PANTRY CAR AND SEARCHED THE MAN. THE MAN WAS NOT THERE AND ALSO THE IDENTIFIED PERSON FOR A2 COACH FOOD BOOKING DID NOT BOOK FOOD ALSO. THEN I CAME TO KNOW THAT WRONG PERSON HAS ENTERED INTO THE COACH AND CHEATED WHOLE COACH AND BROUGHT MY 100 RUPEES. THESE TYPE THINGS CAN ONLY BE ARE HAPPENED BY INVOLVEMENT OF THE RAILWAY AUTHORITIES. BECAUSE IT IS THE PERSON'S DUTY TO BOOK ALL PERSONS'S LUNCH/DINNER AND WHY HE HAS NOT DONE HIS DUTIES AND PROTECTING HIM VERY BRAVELY THAT HE HAS NOT BOOKED THE LUNCH MEANS WHAT THIS TYPE OF THING ARE CONDUCTED HIM KNOWLEDGE.

I booked my Rail Travel on IRCTC WEB regularly. I booked under Tatkal Scheme for travel from Mumbai Central to Delhi by Rajdhani ETD 4.40 pm. my tkt was under wait list no.8. I was to travel on 29th Nov.2011. At 3.40 pm I checked the WEB and I was informed that I am still under W/L 8. Hence I was sure of not getting into the train as W/L passengers are not allowed. I was compelled to book my air tkt for 30th Nov. by paying exhorbitant rate. I booked my travel for 6.00 am on Kingfisher by paying Rs. 4140/=. Now Railway Dept. is refusing to give me refund of my train fare Rs.2275/= saying that tkt was confirmed at laast moment and no refund on Tatkal tkt is permissible. I was never informed by SMS that tkt is confirmed and I looked at the site at 3.40pm wherein the W/L was same and hence I had no option but to book Ait tkt as my reaching Delhi on 30th Nov. was very important.
On 14th Dec. IRCTC confirmed to me that my refund is under process and in 90 days I ill get credit of amount paid by me. But now they have refused to entertain my refund claim under one or the other pretext. I am unable to understand them and hence I need your Help in settling this matter amicabaly.

Regards

Dilip Desai
Mbl. 91-[protected]

Dear sirs/ Madam,
As below said mail details i had sent to irctc & there customer care phone no.[protected] i have spoken to Mr. Vivek more than 40 times since last 4 monts & till the date i have not recieved my money back.
So, i am requesting to take care of this complaint as well as try to get my money as soon as possible.





Dear Customer,
Please note that afresh reminder has been given to the concern
department for taking some rapid action on given issue. So please
co-operate with us in this regard till receiving any update. As soon
as we will be in receipt of information, the same will be conveyed to
you.

Thanks & RegardsSumeetaExecutive, Customer [protected]@irctc.co.inPh:[protected]www.irctc.co.in-------- Original Message -------- Subject: Fw: [Fwd: Fw: Fw: refund details]
Date: Wed, 14 Dec 2011 11:00:49 +0530 (IST)
From: National Office Mart <[protected]@yahoo.com>
Reply-To: National Office Mart <[protected]@yahoo.com>
To: [protected]@irctc.co.in <[protected]@irctc.co.in>
CC: [protected]@irctc.co.in <[protected]@irctc.co.in>
References: <4EC0BD96.[protected]@irctc.co.in> <[protected].[protected]@10.34.29.25> <[protected].35511.[protected]@web95714.mail.in.yahoo.com>


Thanks

Regards

Pravin
National Office Mart
No. 54, Josier Street,
Nungambakkam,
Chennai - 600 034
Ph. +[protected] / 99
Mobile. +91 [protected]
----- Forwarded Message -----
From: National Office Mart <[protected]@yahoo.com>
To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
Sent: Tuesday, 15 November 2011 2:57 PM
Subject: Re: [Fwd: Fw: Fw: refund details]

Dear leena before advising sum one make sure that your people i.e. your department is taking a prompt action on the customer query.

Thanks

Regards

Pravin
National Office Mart
No. 54, Josier Street,
Nungambakkam,
Chennai - 600 034
Ph. +[protected] / 99
Mobile. +91 [protected]
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: National Office Mart <[protected]@yahoo.com>
Sent: Monday, 14 November 2011 1:10 PM
Subject: Re: [Fwd: Fw: Fw: refund details]

Dear Customer,
With regards to your mail, we would like to inform you that we have forwarded your request to the concerned department. You will be receiving the same shortly.
In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to [protected]@irctc.co.in.
We hope from the next time you will follow the same. *
Thanks & [protected]@irctc.co.inwww.irctc.co.in[protected]
----->> -------- Original Message --------> Subject: Fw: Fw: refund details> Date: Mon, 14 Nov 2011 11:53:11 +0530 (IST)> From: National Office Mart <[protected]@yahoo.com>> Reply-To: National Office Mart <[protected]@yahoo.com>> To: [protected]@irctc.co.in <[protected]@irctc.co.in>, [protected]@irctc.co.in > <[protected]@irctc.co.in>> References: <[protected]@pg142> > <[protected].57313.[protected]@web95708.mail.in.yahoo.com> > <[protected].25826.[protected]@web95704.mail.in.yahoo.com> > <[protected].[protected]@10.34.29.25>>>>>> *Thanks>> Regards>> Pravin> National Office Mart> No. 54, Josier Street,> Nungambakkam,> Chennai - 600 034> Ph. +[protected] / 99> Mobile. +91 [protected]*> ----- Forwarded Message -----> *From:* "[protected]@irctc.co.in" <[protected]@irctc.co.in>> *To:* National Office Mart <[protected]@yahoo.com>> *Sent:* Saturday, 22 October 2011 3:26 PM> *Subject:* Re: Fw: refund details>>> Dear Customer,> We have forwarded your request to the concerned department. You will > be receiving the same shortly.>>>>>>>> Thanks & Regards,> Yudhvir Singh> [protected]@irctc.co.in www.irctc.co.in [protected]> ----- Message from [protected]@yahoo.com[protected]> Date: Thu, 20 Oct 2011 15:58:01 +0530 (IST)> From: National Office Mart <[protected]@yahoo.com>> Reply-To: National Office Mart <[protected]@yahoo.com>> Subject: Fw: refund details> To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>> Cc: "[protected]@irctc.co.in" <[protected]@irctc.co.in>>>>>>>>> > Thanks>>>> Regards>>>> Pravin>> National Office Mart>> No. 54, Josier Street,>> Nungambakkam,>> Chennai - 600 034>> Ph. +[protected] / 99>> Mobile. +91 [protected]>>>> ----- Forwarded Message ----->> From: National Office Mart <[protected]@yahoo.com>>> To: care <[protected]@irctc.co.in>>> Sent: Wednesday, 19 October 2011 4:02 PM>> Subject: Re: refund details>>>>>> Thank you very much for your support but unfortunately we had closed>> on 28.07.2011 so, the bank people are saying that we do not account>> in your name so our people will not except this money they would have>> returned the same so better to concern you people that now where is>> my money has gone.>> Let me the reply immediately as i am tired with this issue any of the>> person is making me full i will take a legal action on that either>> your department or the bank.>> > Thanks>>>> Regards>>>> Pravin>> National Office Mart>> No. 54, Josier Street,>> Nungambakkam,>> Chennai - 600 034>> Ph. +[protected] / 99>> Mobile. +91 [protected]>>>>>> ________________________________>> From: care <[protected]@irctc.co.in>>> To: [protected]@yahoo.com>> Sent: Wednesday, 19 October 2011 3:34 AM>> Subject: refund details>>>>>>>> > > > Dear>> Customer,>> > The refund has been>> processed against the said txns at IRCTC?s end. The refund details with>> refund ARN no is as follows. With the help of ARN number you can ask>> the refund>> status from ATM>> switch center.>> > Date Of Refund Processed by IRCTC Date Of Refund Processed by Axis>> Bank Transaction ID Merchant Transaction Reference Order ID Refund>> Amount RRN Refund ARN Number>> 14-Aug-11 16-Aug[protected] [protected] 1659813 2,670.00 > >>[protected] 75105171228000073695257>> 14-Aug-11 16-Aug[protected] [protected] 1659656 2,670.00 > >>[protected] 75105171228000073742851>> 14-Aug-11 16-Aug[protected] [protected] 1660947 4,108.00 > >>[protected] 75105171228000073680101>> 14-Aug-11 16-Aug[protected] [protected] 1659522 2,290.00 > >>[protected] 75105171228000073683600>> 14-Aug-11 16-Aug[protected] [protected] 1660407 5,210.00 > >>[protected] 75105171228000073695927>> 14-Aug-11 16-Aug[protected] [protected] 1659850 1,780.00 > >>[protected] 75105171228000073680002>> 14-Aug-11 16-Aug[protected] [protected] 1660542 6,162.00 > >>[protected] 75105171228000073696636>> 14-Aug-11 16-Aug[protected] [protected] 1660691 6,162.00 > >>[protected] 75105171228000073692163>> > > Please>> also note that the above refund detail has received from the>> concerned Payment>> Gateway through which the said transaction has been done. The refund ARN is>> generated only when the refund is processed from payment gateway (with Visa/>> Master gateway), to respective card issuing bank. If it is not reflecting>> in your statement as given above then please contact your ATM switch>> center with above ARN no. to get the refund details (pls get your ATM>> switch center contact detail from your respective card issuing>> bank).>> > Hope it will>> clarify. We request you to please do not break the below mail chain>> for this particular issue in>> your successive mails.>> Received>> > Regards>> Sandeep>> Kaur>> IRCTC>> Ltd>>> ----- End message from [protected]@yahoo.com -----

Reply as received from IRCTC

"Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ECO Railway on 04-Jul-2011 .We have already issued Reminders on 15-Sep-2011 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 11-October-2011 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account."

Please do necessary action, for the quick process of the case.

Thanking You

Regards,
Bibhuti B Mishra
[protected]@gmail.com

Repected Sir ,

I booked ticked for jammu from panipat (up & down). Due to late arrival of train I cancelled the ticket. But very less amount I received. Please reFund the balance amount. The detail of ticket is as unDer:-
PNR No. date ticket amount refund amount lose
[protected] 23.11.11 1286.00 616.00 670.00 (12hrs late)
[protected] 26.11.11 766.00 496.00 270.00
[protected] 27.11.11 596.00 446.00 150.00
Total 2648.00 1558.00 1090.00
Please see my complaint and request. And refund my balance amount.

I shall be very thankful to you for this.
I belong to middle family, I have more value of this amount.
Regards
Vikas
[protected]

eticket TDR Filed, No Refund
E-ticket booked through IRCTC on 07/11/2011 with PNR number : [protected] , for journey date :09/11/2011 from BDTS TO SIBO. The reasons for filing the TDR were : 1) The ticket is under wait list wait list only one ticket is conformed and all other three ticket is in wait list
2) So only one pasanger is travalled other three not travelled .
The TDR was filed on 15/11/2011 as per the rules but I have not received any refund against the filed TDR.
they reply that
"Sorry for the inconvenience. Kindly note your PNR No. [protected] has been Regreted by Railways saying that "TDR not filed within time limit of the actual departure of the train."

i have send so many email to irctc but they reply that u r request send to railway department
dear sir,
i am still watting for ur reply & for your feed back

pradeep jain


From: pradeepD jain <[protected]@ymail.com>
To: tdrprocess <[protected]@irctc.co.in>
Sent: Tuesday, 29 November 2011 12:29 PM
Subject: Re: no certificate issued by t c

dear...

Please refund amount of Rs.528 for a failed transaction dtd. 04/12/2011.
Gateway booked: State bank of India
Train Name: 11093 MAHANAGARI EXPRESS
From Station : KALYAN (KYN)
To Station : BURHANPUR (BAU)
Transaction ID: – [protected]Amount: Rs.528/-
Due to some Transactions the ticket was not booked and the status showed that "PAYMENT NOT RECIEVED FORM BANK".
My mob. No. is [protected] and Emil id – mmodi.[protected]@gmail.com
Ticket History
Pnr Number: 0Transaction ID: [protected]Train No: 11093
Train Name: MAHANAGARI EXPFrom Station: (KYN)To Station: (BAU)
Date Of Journey: 01-Jan-2012Class: SLBoarding: (KYN)
Resv Upto: (BAU)Date Of Booking: 04-Dec-2011Total Fare: Rs 518.00
Refund Details


Payment Not Received From Bank



Yours Faithfully

Manish Modi, Itwara, Burhanpur, (Madhya Pradesh)

I had booked ticket by Punjab Mail Express for travel on 13th August 2011 by 3 AC class for travel from New Delhi to Khandwa. PNR no was [protected] and this was booked through my IRCTC account.

I had some urgent work and hence I had filled TDR on 12th August 2011.

After 3 month and several communications with IRCTC I got a mail that my TDR is rejected by Railway saying that "As per chart Passenger has travelled. The case is repudiated File No 641/Y/36454/11/12/E3

I had shocked with reply as I had not travelled. Either the ticket checker by mistake made an entry that I travelled or he sold the seat unofficially.
I have no proof that I have not travelled as my office was closed on that day (Saturday) where the attendance electronically registered with CCTV camera.

I know my money will not be refund by Railway as i have no proof but this situation shows that what will happen with a common man who have no evidence and if the ticket checker writes he has travelled when the passenger has not travelled.

This system should be modified by railway as dishonest persons are using it as income tools from common man.

Avinash Soni-New Delhi