Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My irctc account was abruptly suspended quoting the reason that i added a non family member to my travellers list. The member whom i added was my friend's daughter who wanted a ticket to go back to delhi in such covid emergency and asked my help to book her ticket.

She is part of my extended family.
Without giving any warning irctc suspended my account and is not refunding the irctc wallet money for approx 1300.

This is sheer dadagiri on account of irctc and they are fooling people for their hard earned money.

My account id is harper

Ticket confirmation
Irctc
Dear gopal s rathore (User id: gopalratho),
Congratulations! Thank you for using irctc's online rail reservation facility. Your booking details are indicated below.
Pnr no. : [protected] train no. / name : 12844 / adi puri exp quota : tatkal
Transaction id : [protected] date & time of booking : 01-mar-2020 10:03:31 hrs class : second ac
From : ahmedabad jn (Adi) date of journey : 02-mar-2020 to : raipur jn (R)
Boarding at : adi date of boarding : 02-mar-2020 scheduled departure* : 02-mar-2020 18:40
Reservation up to : raipur jn (R) scheduled arrival : 03-mar-2020 16:30 adult: 3 child: 0
Passenger mobile no : [protected] distance : 1257km
Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 usha rathore 52 female cnf a1 40
2 navneet rathore 23 male tqwl 1
3 rananjay rathore 27 male tqwl 2

Two tickets were confirmed and one was wait listed
Not received my refund till since two months

Hi, it's almost more than one year and still amounts not credited.

My irctc account ashfaq2405 got suspended... Without any prior notice

I knew that i never done any fraud or any misuse of my i'd...

I just added more than 10 master names... But they all are our family members and relatives...

When i mailed my issue to irctc i received this type of reply form irctc...

Dear customer,

As per t&c of irctc, personal user ids are meant for personal use only.
As per the record available with irctc you have added more than 10 master
Passenger list linked with your user id.

It seems that you are using your personal user id for commercial
Gains/miss used, that's why your id was suspended/deactivated and it can't
Be activated again.

Note: please use email id registered in your irctc profile for communication with irctc customer care.

Thanks & regards
Akash raksiya
Cce-email
[protected]@irctc.co.in
Ph[protected]/6610661

My user name vvj1961 using last 8 years. Irctc has disabled it from 9.5.2020 without giving any warning. When asked about this via email irctc stating misc. Reason for diabling user id. I have balance of rs.3000 in my irctc wallet. I[censored]ser deactivated, my balance of irctc wallet should be transferred to my account....

Wth pnr [protected] ticket is cancelled.. But still i didn't get my amount back.. Kindly solve this issue

My irctc account is suspended without any reason. Now when i emailed them to activate my account, i got response that account can't be reactivate. K have money in my wallet. So when i asked my money, i got response that that also can't use. If they can't activate account that is fine but atleast they should transfer my wallet money to my bank or new irctc account which i will create.

Today as bookings are opened for special train of covid19.. I am trying to booked ticket since 14:00 hrs.. But i could book a single ticket till now 20: 50hrs.. Just because of showing every time :

X error:
Unable to perform this
Transaction, please try later @
[protected]t20:44:28:041

Please provide me the amount refunded by irctc due to cancelled ticket with reference
Zp5a090b639736d
Zp5a09083fb2c29
Please see this matter and do needful

Dear Your principal agent Multilink is not refunding money
I have Approx Rs. 30000 stuck with them for auto cancelled tickets in lockdown and they said that IRCTC has not refunded the money yet
I request to please refund all money directly to agent's bank account and do not refund to principal agent. They are cheating to all their sub agents.

Sir i had booked 3 tickets on 15th may 2020 to travel on 16th may 2020 from special train 02454
But the money was deducted and ticket generation failed.

And irctc showing the status no response from bank

Irctc transaction id's are - [protected] amount is 1220.89

And 2nd transaction id is [protected] amount 1220.4

In this it is showing amount recieved but did not processed refund till now

Attatchment my bank's statement

Hi,

I booked the ticked but it is showing ¨Pending from Bank end¨. Until I don´t get confirmation, I can´t book another ticket. I have booked ticket through UPI payment.

Please help.

Sir I booked two air tickets as follows:

1. Transaction id [protected] from Hyderabad to Bhubaneswar. booked date is 14.02.2020 and travel date is 05.04.2020.
2. Transaction id [protected] from Bhubaneswar to Hyderabad. booked date is 27.02.2020 and travel date is 13.04.2020.

After complaining many times they are not refunding the full amount till date. As per the recent communication I am not eligible to get the full refund. Please do the needful on this.

Thanks & regards

Hi team,
I have booked ticket on irctc app using zaapay payment gateway.
The ticket is automatically cancelled yet the refund is not credited to my amout
Please check and help me on to the same.
Please note i have checked from my end.
Found that the payment has been refunded to zaakpay pg bank.
But it hasn't been credited to my amout from zaakpay.
The transaction details are as follows:-
Transaction date:- 09-mar-2020
Transaction i'd:- [protected]
Cancellation date :- 15-apr-2020
Cancellation transaction i'd:- [protected]

Hi
I have booked a train ticket from visakhapatnam to secunderabad for dated 17th april 2020 and it got auto cancelled on 16th april as per irctc policy. I didn't got my amount back in my account but in irctc it's showing amount of rs 1080 refunded but zaakpay hasn't refunded it to my account. The refund id is [protected] and pnr was [protected]. Please help in refund of my money.

Hi
With reference to ticket auto cancelled of refund if [protected] didn't received refund in my account, it's showing refund done but zaakpay didn't refunded to my account.Please help.

Sir,
This is regarding refund from irctc. I have booked my ticket from mas to pay on 23 march 2020. Due to covid19 outbreak and lock down, ticket was automatically cancelled by the concerned authority. Under my transaction details, its showing the amount is refunded but it isnt recieved yet in my bank account. Its really sad at this particular covid19 scenario to face such difficulty. It has been more than a month. I humbly request you to go through this matter and help me get rid of this issue. Also the message i recieved from irctc during the cancellation period is enclosed with in this.
Hoping with anticipation
Safa mahmood

(Pnr [protected] ticket cancelled, amt 445 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.)
(Trains originating from 23.03.2020 to 14.04.2020 are cancelled. Full refund will be made automatically for all such tickets to users. Do not cancel your e-ticket)

I Booked a ticket from Bengaluru to Tirunelveli on 4th March 2020. I cancelled the ticket for some reasons. But the refund amount was not credited in my account.

PNR No:46582476
Name: Ayyappan
Mobile: [protected]
Transaction Id:TD45G4745DV
Payment Mode: SBI Credit card

I booked a ticket from bengaluru to tirunelveli on 6th march 2020. Tn government cancelled all the tickets those who booked for covid-19. But still the amount was not refunded to my account. So please check my refund status.
Thank you

Pnr no:[protected]
Name: ayyappan
Mobile no: [protected]
Transaction type: sbi debit card
Transaction id: td456drqf85
Refund amount: 1005

Complaint about the refund of cancellation of the ticket.
The amount (Rs-3885)has be refunded by irctc and not yet credited to the account.
As we took detail from the branch of the account, amount has not been reached to concern bank.