Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a train ticket in 01019 / csmt bbs spl on 3r july 2020
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful to day only. Status is not still clear, so i can not book another ticket. Please confirm my ticket.
Booking transaction id - [[protected]]
Reservation id: [protected]

I booked flight ticket travelling from jammu to srinagar but my flight is cancelled due to covid-19. Airline suggested and offered a credit shell voucher for future journey. When i was trying to book ticket from credit shell it is not book than i contacted to irctc because irctc deducted the booking charge and i booked ticket from irctc. Now i want my ticket amount back and i m not interested in credit shell facility and i m not going to travel in future upto 2021 it is my decision. So i m requested for refund than irctc said “we acknowledge the receipt of your email and would like to inform you that airline have protected your pnr amount in the form of a credit shell. You can use it to make a future booking within 1 year of its issuance, for the same passenger (S). You are not eligible for a refund as the booking/travel date criteria does not match” i don’t want to travel so why airline is not refunded my amount. Who give him right to set criteria of my booking. This is illegal. And my credit shell is also not valid there is error in that. I want my money back.

Hi,

I have mailed them countless times, but didn't get any response. Please solve my problem.

Here is the situation.

I registered, paid 116 rupee through my international credit card but cannot verify my mobile number. No otp came after trying for 2 months. Their otp sending system to other countries is faulty. I talked in different forums. Hundreds of people are facing this problem. They paid, but they cannot verify the account because of the otp. Please update the otp facility. Thousands of international tourists are suffering. That's not a good image for your tourism.

My account details

My id - apurbond
[protected]@yahoo.com
Phone - [protected]

My name is Chandra Shekhar Gupta. I have booked my ticket on IRCTC on 22nd March 2020. Money got debited from my account and ticket was not booked. I contacted IRCTC customer care, but every time they only give new date. Its already more than 3 months. Kindly look into it and help me to get my refund.

Booked 2 ticket, both got failed and money got debited.
TransactionID: [protected]
Transaction Amount: 1613.76

TransactionID: [protected]
Transaction Amount: 1291.8

My id seksaria55 mob no [protected] has been deactivated with plea that my passenger list was long
No suitable reply is being recd even after repeated follow up
I have never used it for commercial use
Pl look into

Date of journey :25.04.2020.
From. :psa to hwh.
Pnr :[protected].
Date of journey. :26.04.2020
From. :sdah to njp
Pnr. :[protected]
Date of booked:28.01.2020
Cancellation date:04.06.2020
But refund is not credited in my account.

Recently on 10 June 2020 I booked IRCTC Air ticket for Air India Airlines through IRCTC app but due to Lockdown or Curfew Condition I had forced to cancelled it on 11 June 2020 and that ticket was refundable by charging 250 by irctc but not yet refund by IRCTC please refund my money
Here is the details with screenshot :
Transaction ID : [protected]
PNR : Y5ZWS

My Contact number is [protected]

User is disabled ticket id:-7088708
Me:
While login into irctc getting error as user is disabled.
User id - ajaymangle
Reply from irctc:
We would like to inform you that your user id ajaymangle is inactive due to excess passenger added in master passenger list.
Therefore, you are unable use it.
Sorry for the inconvenience caused please re-register on irctc website with alternate email id and /or mobile no.
Please pay attention at below given suggestions :-
1. If you want to take print-out of your ticket, please send us your pnr no. To [protected]@irctc.co.in. So that we may provide ers copy of your ticket.
2. If you want to cancel your e-ticket, then drop a mail on [protected]@irctc.co.in from your registered email-id (Mentioned in irctc profile).
Me:
There is no limit for addition of passengers in master list then why my id is disabled? Limit should mentioned or else it should not accept more passengers post adding stipulated number of passengers and pop-up error.
I want my id to be enabled. Why should i process for new id? Else you can discard extra passengers from my list & enable my id.
Pls help.
Reply from irctc:
As per t&c of irctc, personal user ids are meant for personal use only.
As per the record available with irctc you have added more than 10 master passenger list linked with your user id.
It seems that you are using your personal user id for commercial gains/miss used, that's why your id was suspended/deactivated and it can't be activated again.
Me:
I have added passengers who are frequently traveling with me. There is no limit to adding names in the list whereas you are suggesting only 10. Also i have received any mail from irctc that master passenger list more than 10 & we noticed that you are your id for commercial gains. I haven't used so for any commercial gains.
Hence its my humble request to you that you may remove all passengers' names from the master list & reactivate my id.
Reply from irctc:
Sorry for the inconvenience caused please re-register on irctc website with alternate email id and /or mobile no.
Me:
Irctc can't deactivate id without any notice to the end user. Also, to book tickets for family members or close friends who don't have access to the irctc website cannot be justified as commercial gains and all. Please provide escalation email id further. I want my same account to be activated.
Reply from irctc:
Sorry for the inconvenience caused please re-register on irctc website with alternate email id and /or mobile no.

On 24th of may 2020, i ordered 4seater dining table from royal oak online. After payment i got the mail that my product will be deliver by 8th of june 2020 but still now i didn't get my product.. Customer service is poor they never respond to your call.. Is it a fake site?

Ticket not received refound amount.
Pnr no:[protected]

Ticket refound amount not received

Sir, IAM ticket 29.5.2020cancelled not refound amount received sir .
PNR No:[protected]

I have booked a train ticket on 23 feb.2020. Pnr no.[protected] from kota to haridwar. Through gateway of patym payment bank. The train cancelled and irctc refunded the amount through gateway of paytm payment bank on 18 feb.2020. But paytm payment bank didn't transferred the money in my bank account yet.

Due to covid all trains are cancelled and my journey train cancel and i cancelled my journey ticket 10 may & 21 may 2020 on 28th may but payment is not refunded in my card. I have also attached the pic of cancelled tickets.

I booked two time ticket on ircrtc.co.in costing amount of ist order id-6965240 rs - 1593.18 & iind order id-6965240, rs - 1593.18 dated 24 may 20. The bank was sbi and payment gateway was sbi debit card. The transaction failed but the money was deducted from my account. How and when will i recover my amount. My mobile number is [protected].

I am an irctc agent through multilink (Multilinkwww.biz-solutionz.com) all railway tickets are auto cancelled and refund processed by railway but company not refund my money. Customer care not pick up the call. I paid all passenger's refund from my wallet, i am very happy if any body help in this matter, please guide me..

I have booked the railway ticket for bharat darshan it was cancelled on 14 april but till today i got no return from irctc and customer care is also not responding to my email and phone calls.

My irctc account was abruptly suspended quoting the reason that i added a non family member to my travellers list. The member whom i added was my friend's daughter who wanted a ticket to go back to delhi in such covid emergency and asked my help to book her ticket.

She is part of my extended family.
Without giving any warning irctc suspended my account and is not refunding the irctc wallet money for approx 1300.

This is sheer dadagiri on account of irctc and they are fooling people for their hard earned money.

My account id is harper

Ticket confirmation
Irctc
Dear gopal s rathore (User id: gopalratho),
Congratulations! Thank you for using irctc's online rail reservation facility. Your booking details are indicated below.
Pnr no. : [protected] train no. / name : 12844 / adi puri exp quota : tatkal
Transaction id : [protected] date & time of booking : 01-mar-2020 10:03:31 hrs class : second ac
From : ahmedabad jn (Adi) date of journey : 02-mar-2020 to : raipur jn (R)
Boarding at : adi date of boarding : 02-mar-2020 scheduled departure* : 02-mar-2020 18:40
Reservation up to : raipur jn (R) scheduled arrival : 03-mar-2020 16:30 adult: 3 child: 0
Passenger mobile no : [protected] distance : 1257km
Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 usha rathore 52 female cnf a1 40
2 navneet rathore 23 male tqwl 1
3 rananjay rathore 27 male tqwl 2

Two tickets were confirmed and one was wait listed
Not received my refund till since two months

Hi, it's almost more than one year and still amounts not credited.