Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear IRCTC

Few days ago i have booked couple of rail tickets from your app and now i am not being able to the cancellation, because there are chance in my plan so I want to reschedule my trip dates. My registered ID is vicky7366
and my registered mobile number is [protected]. And i am not receiving OTP when i am trying to cancel it on my ID. When i am try to call the customer care on [protected]/[protected]
these numbers, no one is responding.
So, please resolve my issue ASAP because it is very urgent. I will be highly obliged.

Transaction id: [protected]

Transaction status : failed

Train no./name: 02303 / hwh ndls special

Transaction date: 2 august 2020

Date of journey : 30 november 2020

Jamui (Jmu) - new delhi (Ndls)

Refund status: nill

Refund id: [protected]

Ticket id:- 7301517

It has gone 8 days but the amount has not been credited yet.

Hi,
I have submitted tdr for pnr [protected]
Journey date was[protected] but still didn't get refund while i am checking current status its showing payment under process from last one month.

I booked a train ticket in 02419 (Gomti exp spl) on 03/08/2020.
However, it shows "pending from bank end" till now. I have used rupay debit card to pay and payment was successful. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

I booked two train ticket in 02059 (Nzm jan shatabdi) on 01/08/2020.
However, it shows "pending from bank end" till now. I have used irctc offical website and debit card of bank of baroda to pay and payment was successful. Status is not still clear, so i can not book another ticket.
Reservation id - [[protected]]

Please refund my money back as soon as possible.

I booked a train ticket in 02182 / nzm jbp sf spl on 31/07/2020.
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]

Paytm wallet transaction id[protected]

I have booked a ticket on 21 february 2020 pnr-[protected] and filed a tdr because i didn't travel on that day because my ticket is in rac. After that they reject my tdr and the reason that they give me is that you have travelled on the ticket but i am not so i again mail irctc and attach a different date ticket from the same month as a proof that i didn't travel on that day and told them to reopen my case and the case is reopened and cr registered but it's almost 4 months but i didn't get my refund yet. I am angry and frustrated at the same time. Although i am attaching a ticket here as a proof.
Please resolve my issue as soon as possible.

If money has been deducted from my google pay but the ticket is not booked, please tell me why the deduction is not booked?

Let me inform you that I want to know clearly about a new system of OTP whether it is for an agent or in favor of common people. Whenever I try to book my Tatkal ticket, I do not get OTP at once. I get it 1 or 2 minutes late and I did not get my confirmed berth. Please direct relevant officials related to these on my current issues.

Hi,

I tried to book ticket through IRCTC website on 03rd March 3295.27 Rupees. Amount deducted but ticket not successful. I spoke with IRCTC customer care they've diverted me to check with bank..
Transaction ID. [protected].

Please check and revert me back.

Regards.
Sripathi

Dear sir.
I bought one water botel and fizz drink on Itarsi JN station shop name R. D. Sharma.
He charged me 15rs water botel 20rs.
And 30 rs fizz drink 40rs.
Its not good to charge more than the MRP to customers.

I have booked may month ticket
Pnr : [protected],
[protected],
[protected],
[protected] this four ticket still now not refunded please consider my complaints,

I was booked 4 train ticket
Pnr : [protected],
[protected],
[protected],
[protected] this four ticket still now not refunded please consider my complaints,

I was booked online ticket unfortunately ticket was not booked but payment will be cut in my account so please refund my amount

It is about seven months, i have not yet received the refund of the cancelled trains, i booked the tickets online.:-

1) pnr no.[protected], dt.10/12/2019, train no.12424, ghy to dbrt.
Name of the passenger : pranab dam kanungo. Age : 67 years.

2) pnr no.[protected] dt. 11/12/2019, train no.12424, ghy to dbrt.
Name of the passenger : pranab dam kanungo, age : 67 years.

I booked a train ticket in 01019 / csmt bbs spl on 3r july 2020
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful to day only. Status is not still clear, so i can not book another ticket. Please confirm my ticket.
Booking transaction id - [[protected]]
Reservation id: [protected]

I booked flight ticket travelling from jammu to srinagar but my flight is cancelled due to covid-19. Airline suggested and offered a credit shell voucher for future journey. When i was trying to book ticket from credit shell it is not book than i contacted to irctc because irctc deducted the booking charge and i booked ticket from irctc. Now i want my ticket amount back and i m not interested in credit shell facility and i m not going to travel in future upto 2021 it is my decision. So i m requested for refund than irctc said “we acknowledge the receipt of your email and would like to inform you that airline have protected your pnr amount in the form of a credit shell. You can use it to make a future booking within 1 year of its issuance, for the same passenger (S). You are not eligible for a refund as the booking/travel date criteria does not match” i don’t want to travel so why airline is not refunded my amount. Who give him right to set criteria of my booking. This is illegal. And my credit shell is also not valid there is error in that. I want my money back.

Hi,

I have mailed them countless times, but didn't get any response. Please solve my problem.

Here is the situation.

I registered, paid 116 rupee through my international credit card but cannot verify my mobile number. No otp came after trying for 2 months. Their otp sending system to other countries is faulty. I talked in different forums. Hundreds of people are facing this problem. They paid, but they cannot verify the account because of the otp. Please update the otp facility. Thousands of international tourists are suffering. That's not a good image for your tourism.

My account details

My id - apurbond
[protected]@yahoo.com
Phone - [protected]

My name is Chandra Shekhar Gupta. I have booked my ticket on IRCTC on 22nd March 2020. Money got debited from my account and ticket was not booked. I contacted IRCTC customer care, but every time they only give new date. Its already more than 3 months. Kindly look into it and help me to get my refund.

Booked 2 ticket, both got failed and money got debited.
TransactionID: [protected]
Transaction Amount: 1613.76

TransactionID: [protected]
Transaction Amount: 1291.8

My id seksaria55 mob no [protected] has been deactivated with plea that my passenger list was long
No suitable reply is being recd even after repeated follow up
I have never used it for commercial use
Pl look into