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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 61

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A
Angrajdeep
Aug 10, 2020
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Transaction id: [protected]

Transaction status : failed

Train no./name: 02303 / hwh ndls special

Transaction date: 2 august 2020

Date of journey : 30 november 2020

Jamui (Jmu) - new delhi (Ndls)

Refund status: nill

Refund id: [protected]

Ticket id:- 7301517

It has gone 8 days but the amount has not been credited yet.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    balwant6487
    Aug 10, 2020
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    Address: Pandav nagar delhi

    Hi,
    I have submitted tdr for pnr [protected]
    Journey date was[protected] but still didn't get refund while i am checking current status its showing payment under process from last one month.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      A
      ay1shp2nd3y
      Aug 4, 2020
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      I booked a train ticket in 02419 (Gomti exp spl) on 03/08/2020.
      However, it shows "pending from bank end" till now. I have used rupay debit card to pay and payment was successful. Status is not still clear, so i can not book another ticket.
      Booking transaction id - [protected]
      Reservation id - [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        N
        napitravi3
        Aug 1, 2020
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        Address: C2 MILAT NAGAR Borkhera Kota

        I booked two train ticket in 02059 (Nzm jan shatabdi) on 01/08/2020.
        However, it shows "pending from bank end" till now. I have used irctc offical website and debit card of bank of baroda to pay and payment was successful. Status is not still clear, so i can not book another ticket.
        Reservation id - [[protected]]

        Please refund my money back as soon as possible.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          N
          nikhil1011
          Jul 31, 2020
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          I booked a train ticket in 02182 / nzm jbp sf spl on 31/07/2020.
          However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
          Booking transaction id - [protected]

          Paytm wallet transaction id[protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            N
            Nawazishahmad
            Jul 31, 2020
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            Address: Western Railways

            I have booked a ticket on 21 february 2020 pnr-[protected] and filed a tdr because i didn't travel on that day because my ticket is in rac. After that they reject my tdr and the reason that they give me is that you have travelled on the ticket but i am not so i again mail irctc and attach a different date ticket from the same month as a proof that i didn't travel on that day and told them to reopen my case and the case is reopened and cr registered but it's almost 4 months but i didn't get my refund yet. I am angry and frustrated at the same time. Although i am attaching a ticket here as a proof.
            Please resolve my issue as soon as possible.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              Prajapati Dulechand
              Jul 28, 2020
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              If money has been deducted from my google pay but the ticket is not booked, please tell me why the deduction is not booked?
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                N
                Naffy Kon
                from Powai, Maharashtra
                Jul 21, 2020
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                Let me inform you that I want to know clearly about a new system of OTP whether it is for an agent or in favor of common people. Whenever I try to book my Tatkal ticket, I do not get OTP at once. I get it 1 or 2 minutes late and I did not get my confirmed berth. Please direct relevant officials related to these on my current issues.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  Alluraiah
                  Jul 20, 2020
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                  Hi,

                  I tried to book ticket through IRCTC website on 03rd March 3295.27 Rupees. Amount deducted but ticket not successful. I spoke with IRCTC customer care they've diverted me to check with bank..
                  Transaction ID. [protected].

                  Please check and revert me back.

                  Regards.
                  Sripathi
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    Ahmed Nawshad
                    Jul 20, 2020
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                    Address: Itarsi railway station canteen name R. D. Sharma.Platform number 2.

                    Dear sir.
                    I bought one water botel and fizz drink on Itarsi JN station shop name R. D. Sharma.
                    He charged me 15rs water botel 20rs.
                    And 30 rs fizz drink 40rs.
                    Its not good to charge more than the MRP to customers.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      R
                      Ramkutti
                      from Nattam, Tamil Nadu
                      Jul 12, 2020
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                      I have booked may month ticket
                      Pnr : [protected],
                      [protected],
                      [protected],
                      [protected] this four ticket still now not refunded please consider my complaints,
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        Ramkutti
                        from Nattam, Tamil Nadu
                        Jul 12, 2020
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                        I was booked 4 train ticket
                        Pnr : [protected],
                        [protected],
                        [protected],
                        [protected] this four ticket still now not refunded please consider my complaints,
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          J
                          JAYPRAKASH RABIDAS
                          Jul 9, 2020
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                          I was booked online ticket unfortunately ticket was not booked but payment will be cut in my account so please refund my amount
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            D
                            Damkanungo
                            Jul 9, 2020
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                            It is about seven months, i have not yet received the refund of the cancelled trains, i booked the tickets online.:-

                            1) pnr no.[protected], dt.10/12/2019, train no.12424, ghy to dbrt.
                            Name of the passenger : pranab dam kanungo. Age : 67 years.

                            2) pnr no.[protected] dt. 11/12/2019, train no.12424, ghy to dbrt.
                            Name of the passenger : pranab dam kanungo, age : 67 years.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              L
                              Lakshminarayana P
                              Jul 3, 2020
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                              Address: 41, Ganesh Nagar Rd, Datta Prasad Housing Society, Ganesh Na

                              I booked a train ticket in 01019 / csmt bbs spl on 3r july 2020
                              However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful to day only. Status is not still clear, so i can not book another ticket. Please confirm my ticket.
                              Booking transaction id - [[protected]]
                              Reservation id: [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                V
                                Vikas Singh Bhadouriya
                                Jul 1, 2020
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                                I booked flight ticket travelling from jammu to srinagar but my flight is cancelled due to covid-19. Airline suggested and offered a credit shell voucher for future journey. When i was trying to book ticket from credit shell it is not book than i contacted to irctc because irctc deducted the booking charge and i booked ticket from irctc. Now i want my ticket amount back and i m not interested in credit shell facility and i m not going to travel in future upto 2021 it is my decision. So i m requested for refund than irctc said “we acknowledge the receipt of your email and would like to inform you that airline have protected your pnr amount in the form of a credit shell. You can use it to make a future booking within 1 year of its issuance, for the same passenger (S). You are not eligible for a refund as the booking/travel date criteria does not match” i don’t want to travel so why airline is not refunded my amount. Who give him right to set criteria of my booking. This is illegal. And my credit shell is also not valid there is error in that. I want my money back.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  S
                                  Shahadat Apurbo
                                  Jun 30, 2020
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                                  Hi,

                                  I have mailed them countless times, but didn't get any response. Please solve my problem.

                                  Here is the situation.

                                  I registered, paid 116 rupee through my international credit card but cannot verify my mobile number. No otp came after trying for 2 months. Their otp sending system to other countries is faulty. I talked in different forums. Hundreds of people are facing this problem. They paid, but they cannot verify the account because of the otp. Please update the otp facility. Thousands of international tourists are suffering. That's not a good image for your tourism.

                                  My account details

                                  My id - apurbond
                                  [protected]@yahoo.com
                                  Phone - [protected]
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    S
                                    shekharYML
                                    Jun 29, 2020
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                                    My name is Chandra Shekhar Gupta. I have booked my ticket on IRCTC on 22nd March 2020. Money got debited from my account and ticket was not booked. I contacted IRCTC customer care, but every time they only give new date. Its already more than 3 months. Kindly look into it and help me to get my refund.

                                    Booked 2 ticket, both got failed and money got debited.
                                    TransactionID: [protected]
                                    Transaction Amount: 1613.76

                                    TransactionID: [protected]
                                    Transaction Amount: 1291.8
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      S
                                      seksaria54
                                      from Kota, Rajasthan
                                      Jun 24, 2020
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                                      My id seksaria55 mob no [protected] has been deactivated with plea that my passenger list was long
                                      No suitable reply is being recd even after repeated follow up
                                      I have never used it for commercial use
                                      Pl look into
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        I
                                        Ippili Ramesh
                                        Jun 24, 2020
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                                        Address: Ippili Ramesh,Marripadu (vill),GARUDABHADRA (post);Pin 532222.ANDHRAPRADESH.

                                        Date of journey :25.04.2020.
                                        From. :psa to hwh.
                                        Pnr :[protected].
                                        Date of journey. :26.04.2020
                                        From. :sdah to njp
                                        Pnr. :[protected]
                                        Date of booked:28.01.2020
                                        Cancellation date:04.06.2020
                                        But refund is not credited in my account.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Jun 24, 2020
                                        Updated by Ippili Ramesh
                                        Cancellation refund not credited in my Bank account.
                                        I can also put bank statement.

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