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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 62

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Hi,

I have booked a ticket [ pnr : [protected] ] and the journey date was 27th april. But this ticket was auto cancelled by irctc due to covid-19 on 14th april. Now if i go to the cancelled ticket section i can see the below messages.

"amount credited to bank with reference no.[protected]". But till date the amount is not credited in my bank account.

Can you please check it? I have attached the screen of of the ticket details.

Regards,
Soumik

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Address: 3g zone ballupur chowk dehradun

I have book rail tkt by irctc but transaction fail or refund not done so plzase refund my account refund id zp5a[protected]b2

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I booked two tatkal tickets from irctc app.
1 ticket is confirmed and another is in waiting. After the chart preparation one 1 ticket name is available in the chart so. Only one person was travelled.
I mentioned reason for claiming refund is "party/family ticket partially confirmed and wl/rac passengers did not travel".
But my case is repudiated.
Tickets details are :
Transaction id - [protected]
Pnr - [protected]
Train - asr kir express (15708)
Booking date - 17 mar 2020
Traveling date - 18 mar 2020
Class - 3a
Boarding - ludhiana jn (Ldh)
Destination - kanpur central (Cnb)
Passenger 1 - gurmeet singh confirmation b1 14 upper
Passenger 2 - manjeet kaur wl/1
Total ticket fare - 2800
Payment method - paytm wallet

Tdr details -
Tdr date & time - 18/03/2020 10:47 hrs.
Case registration date - 24/03/2020
Case registered at - north east frontier railway
Status - case repudiated.
Repudiation date - 20/04/2020
Repudiation reason - ticket not surrendered upto 30 minutes before the scheduled departure of the train.

This is online ticket how can i surrender this.
Please help me.

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Railway refunded amount but amount not credited in my account

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Mera ticket 15 ko cancel hua hai aur 17 april se paymet gatway pe ruka hai.please refund this payment

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I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

Details of the transaction:

Pnr number : [protected]
Date of cancellation of e-ticket : 15.04.2020
Refund amount: 2630.00
Transaction id:-[protected]
Refund id:-[protected]

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May 01, 2020

Updated by aayushideal I did not receive my refunded amount of irctc. My rail ticket got cancelled due to covid 19 outbreak. It was refunded by irctc's end but zaap pay did not refunded it.

Details of the transaction:

Pnr number : [protected]
Date of cancellation of e-ticket : 15.04.2020
Refund amount: 2630.00
Transaction id:-[protected]
Refund id:-[protected]

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Address: Ichapur West Bengal

On 21 feb 2020 i booked, train ticket, through irctc by use canara bank debit card, the money (Rs. 6017.36) was debited from my saving a/c[protected].
Then cancelled the ticket on 19-mar-2020. Pnr number : [protected]
Cancellation id : [protected].

Money was refunded by irctc by two instalment, rs.5220.0 on 21-mar-2020 and rs.760.00 on 04-apr-2020. But only rs.5220.00 creadited to my account, and rs 760.00 bank refund txn id - [protected], 04 apr 2020 not creadited till date

S. No rfnd amt status settlementid date
1 760.0 refunded [protected] 04-apr-2020 bank refund txn id - [protected]
2 5220.0 refunded [protected] 21-mar-2020 bank refund txn id - [protected]

Canara bank ichapur, west bengal.
Baa/c no[protected]
Ifsc-cnrb0002804
I am really confused whether the problem is with irctc or canara bank. When i ask irctc customer service they are blaming the bank and similarly when asked to canada bank customer care they are blaming irctc

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 04, 2020

Updated by tintingungun Please Delete/remove this complain, as problem solved. Thank you again.

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Address: Laxmi chawl sunder nagar tunga village, saki vihar road powai, Mumbai

Dear team,

Please flowing below details
& Confirm refund date
Note. IRCTC status Refunded

Train no.12165
Transaction I'd [protected]
Transaction date 15 APR
Refund reference no:ZP59b9cba6a751c
Amount 3400
Regards

Pramod Pal
[protected]

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I want back my money against cancellation refund amount ₹1685.00, which debited indian overseas bank. Yet not credited refunded by irctc on 27.04.2020. I were purchased a waiting list amount of ₹1720.00 from visakhapatnam to panskuraticket from irctc on journey date was 16.04.20. But unfortunately it was cancelled on covid-19, so it was refunded ₹ ₹1685.00 by irctc powered through zaakpay on 07.04.2020.
Details are:
Thursday16apr 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 22874 / vskp digha exptransaction date: 15 apr 2020
Visakhapatnam (Vskp) panskura (Pku) refund status: refunded
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Booking amount: 1720.4refund amount: 1685.0
Refund date: 16 apr 2020
Boarding station: visakhapatnam (Vskp) reservation upto: panskura (Pku)
Ticket type: e-ticketquota: general
Refund details: amount credited to bank with reference no. Zp5a2b09dcd581c
Name age gender status cancellationdate
Sk liakat ali 53 male cancelled 15-apr-2020 07:34:18

Take an action and credit my amount to my said bank.

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I've booked the tickets from chennai to mumbai and it got cancelled due to the extended lockdown till may 3rd.
I haven't received the money yet to my account

Ticket details
1)
Transaction id: [protected]
Cancellation id:
[protected]
Pnr number:
Train no: 11028
Train name: mumbai mail
From station: chennai central
To station: cstm
Date of journey:[protected]

Date of booking:[protected]
Total ticket fare: rs 582.70

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Tickets were cancelled on 15th april by irctc automatically for 26th april and it shows the refund status as sent to bank in refund history but hasn't received any refund amount yet.

It's been more than 11 days since my ticket is cancelled, yet i had not recieved any refund and customer care service is pathetic, each time i get same answer that it will be processed in 3-4 working days and they hang up even not listening to customer that it's been already 11 days.

Pnr -[protected], [protected]

Let me know how much more time it will take for amount to get refunded or is there any action require from my end.

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Address: VILL+PO- HARNAHI,SHEOHAR

I cancelled my ticket but no refunded money come in my account..
Ticket details
1)
Pnr number:[protected] train no: 12557
Train name: sapt krnti exp from station: muzzaffarpurto station:anand vihar
Date of journey: 29 april-2020 class: 3a

Date of booking:[protected] total ticket fare: rs 1435.40

Refund details
Cancelled date:[protected]refund amount: rs 1335.0 refund status:
Refund date:[protected]
2)

Pnr number:[protected] train no: 12558
Train name: sapt krnti exp from station: anand viharto station: muzaffarpur
Date of journey:[protected] class: 3a

Date of booking:[protected] total ticket fare: rs 2835.40

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The amount 4902.15 was debited from my bank account number [protected] on date 02.04.2020 for the purpose of railway ticket booking. The mode of payment used was debit card. After cancellation of train due to lockdown on date 17.04.2020 a refund has been initiated by irctc.
The refund transaction details as provided by irctc are given below:
Refund transaction id - [protected]
Refund date : 17.04.2020
Refund status : refunded
Refund amount : 4830.0 rs.
Amount credited to bank with reference no. :[protected]
The refund amount is not yet credited to my bank account kindly do the needful.
Your sincerely
Name : rajveer atal
Mobile no : [protected]

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May 5, 2020

Complaint marked as Resolved

please do mail and mention u r problem if they cantdo they forward complain to senior or particular department thanks i got my refund

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Hi,
My tickets got canceled due to covid19. Details are as follows:
First train: —
Transaction id: [protected]
Pnr number: [protected]
Train no: 12953 / aug kr raj exp
From station: mmct
To station: nzm
Date of journey: 01 may 2020
Class: 3ac
Date of booking: 02 jan 2020
Total ticket fare: 4546

Refund details
Cancelled date: 13 apr 2020
Refund amount: rs 4130
Refund status: refunded
Refund date: 14 apr 2020

Second train: —

Transaction id: [protected]
Pnr number: [protected]
Train no: 12554 / vaishali exp
From station: ndls
To station: gkp
Date of journey: 02 may 2020
Class: 3ac
Date of booking: 03 jan 2020
Total ticket fare: 2386

Refund details
Canceled date: 16 apr 2020
Refund amount: rs 2350
Refund status: refunded
Refund date: 17 apr 2020

On the irctc website for both the ticket, it is showing as refunded but it is not credited in my bank account.

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[protected] Forwarded message[protected]Sir, Most humbly I beg to say that I have cancelled four e tickets (PNR NO [protected], [protected], [protected], [protected]) on 22nd March 2020. The cancellation charge is already refunded by IRCTC on 31st March, 2020 which is credited to my A/c on 08th April, 2020. But the remaining amount which is refunded by IRCTC on 23rd March, 2020 to the bank, it is still pending. Till date it is not credited by IRCTC or bank to my account. For Ref.No, Refund ID & for other details plz. view the attachments. Pl. Sir enquire into matter & try to resolve it as soon as possible. Thanks with regards.

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Address: Omr road spice roots PTC buss stop Thoraipakkam

Website: Irctc

Dear sir/madam, on 03/04/2020 I was booking the air ticket, transaction failled but money debited from the bank account.And irctc has been refunded on 05/04/2020 but till now the money is not credited so kindly do the needful Air ticket transaction ID [protected] payment mode Debite card.

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Dear sir/ ma'am
I had booked tickets from irctc on 21/03/2020 that had cancelled very next day on 22/03/2020 due to vivid 19. Irctc had refunded the amount by 27/03/2020.
But yet that refund amount (2865) did not credit to my account.
Refund tranjection id :-
[protected]

Please refund at earliest.

Please find the attached document

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Dear sir/madam, kind attention of public relation officer

I was forced to cancel my tickets which was scheduled on 08/04/2020 and 09/04/2020 to tirupati on 20/04/2020 due to prevailing corona threat.
But later i came to know that railway ministry has taken decision to refund full amount for the journeys from 22nd march to 15th april, since my journey falls in the above time period, i would like to request you to refund the full amount instead of 50%.

I received only 50% of the ticket amount with reference number ips ref dt[protected] irctc mobil and ips ref dt[protected] irctc mobil. I once again reiterate my date of journey falls on 08/04/2020 and 09/04/2020

Pnr details :

[protected] and [protected]

Partial amount refunded details :

370rs with details[protected] mobile app)
370rs with details[protected] mobile app)

Kindly refund full amount as per recent railway refund policy

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by sam090450 Date of cancellation of the ticket is on 20/03/2020 instead of 20/04/2020 which was erroneously mentioned in my complaint dated on april 18 2020.
Kindly acknowledge and expediate the full refund

May 23, 2020

Updated by sam090450 Even after 2 months of cancellation of tickets, I received only 50%. I have not received the full refund.
Despite my remainders to expediate the process, there is no response from your side or from customer care.
Off late it is very difficult to reach customer care over phone. Please let me know the status

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Website: air.irctc.co.in

IRCTC cancelled a flight without my knowledge or intimation. Order id: [protected].
I have already sent 5 emails. I have called them 5 times. They asked me to send an email each time I called.

Apr 17, 2020

Updated by Abhinav Dangi The email summary is:

Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: Nxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Please contact me on this number : [protected]
Thanks & Regards
Abhinav Dangi

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On Tue, Apr 14, 2020, 8:01 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
IRCTC team,
I had called the customer care on Saturday, 11th April. They assured me that this issue shall be resolved by Saturday night. Can you provide an update. It has been 3 days since then.
I'm waiting for the complete refund. Please do the needful as soon as possible.

Abhinav Dangi

On Mon, Apr 13, 2020, 1:41 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
+Naman Jain

On Thu, Apr 9, 2020, 1:49 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
I tried calling you twice. Let me share the incidents for both:
1. First time, I waited for around 20 mins. After that, you kept me on hold for some time and dropped the call.
2. Second time, I waited for around 25 mins. After you picked it, the customer care representative said the following:
"Can you hear me (3)" in the minimum possible time and dropped the call.
This kind of practice is unacceptable. I'm going to complain this.

Abhinav Dangi

On Thu, Apr 9, 2020 at 12:56 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: NXxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Thanks & Regards
Abhinav Dangi

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Refund not credited to my account.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2430.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-mar-2020
Refund processing date:03-apr-2020
Refund amount:2430.0
Refund reference...

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