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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 64

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I've booked the tickets from chennai to mumbai and it got cancelled due to the extended lockdown till may 3rd.
I haven't received the money yet to my account

Ticket details
1)
Transaction id: [protected]
Cancellation id:
[protected]
Pnr number:
Train no: 11028
Train name: mumbai mail
From station: chennai central
To station: cstm
Date of journey:[protected]

Date of booking:[protected]
Total ticket fare: rs 582.70

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Tickets were cancelled on 15th april by irctc automatically for 26th april and it shows the refund status as sent to bank in refund history but hasn't received any refund amount yet.

It's been more than 11 days since my ticket is cancelled, yet i had not recieved any refund and customer care service is pathetic, each time i get same answer that it will be processed in 3-4 working days and they hang up even not listening to customer that it's been already 11 days.

Pnr -[protected], [protected]

Let me know how much more time it will take for amount to get refunded or is there any action require from my end.

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Address: VILL+PO- HARNAHI,SHEOHAR

I cancelled my ticket but no refunded money come in my account..
Ticket details
1)
Pnr number:[protected] train no: 12557
Train name: sapt krnti exp from station: muzzaffarpurto station:anand vihar
Date of journey: 29 april-2020 class: 3a

Date of booking:[protected] total ticket fare: rs 1435.40

Refund details
Cancelled date:[protected]refund amount: rs 1335.0 refund status:
Refund date:[protected]
2)

Pnr number:[protected] train no: 12558
Train name: sapt krnti exp from station: anand viharto station: muzaffarpur
Date of journey:[protected] class: 3a

Date of booking:[protected] total ticket fare: rs 2835.40

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The amount 4902.15 was debited from my bank account number [protected] on date 02.04.2020 for the purpose of railway ticket booking. The mode of payment used was debit card. After cancellation of train due to lockdown on date 17.04.2020 a refund has been initiated by irctc.
The refund transaction details as provided by irctc are given below:
Refund transaction id - [protected]
Refund date : 17.04.2020
Refund status : refunded
Refund amount : 4830.0 rs.
Amount credited to bank with reference no. :[protected]
The refund amount is not yet credited to my bank account kindly do the needful.
Your sincerely
Name : rajveer atal
Mobile no : [protected]

May 5, 2020

Complaint marked as Resolved

please do mail and mention u r problem if they cantdo they forward complain to senior or particular department thanks i got my refund

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Hi,
My tickets got canceled due to covid19. Details are as follows:
First train: —
Transaction id: [protected]
Pnr number: [protected]
Train no: 12953 / aug kr raj exp
From station: mmct
To station: nzm
Date of journey: 01 may 2020
Class: 3ac
Date of booking: 02 jan 2020
Total ticket fare: 4546

Refund details
Cancelled date: 13 apr 2020
Refund amount: rs 4130
Refund status: refunded
Refund date: 14 apr 2020

Second train: —

Transaction id: [protected]
Pnr number: [protected]
Train no: 12554 / vaishali exp
From station: ndls
To station: gkp
Date of journey: 02 may 2020
Class: 3ac
Date of booking: 03 jan 2020
Total ticket fare: 2386

Refund details
Canceled date: 16 apr 2020
Refund amount: rs 2350
Refund status: refunded
Refund date: 17 apr 2020

On the irctc website for both the ticket, it is showing as refunded but it is not credited in my bank account.

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[protected] Forwarded message[protected]Sir, Most humbly I beg to say that I have cancelled four e tickets (PNR NO [protected], [protected], [protected], [protected]) on 22nd March 2020. The cancellation charge is already refunded by IRCTC on 31st March, 2020 which is credited to my A/c on 08th April, 2020. But the remaining amount which is refunded by IRCTC on 23rd March, 2020 to the bank, it is still pending. Till date it is not credited by IRCTC or bank to my account. For Ref.No, Refund ID & for other details plz. view the attachments. Pl. Sir enquire into matter & try to resolve it as soon as possible. Thanks with regards.

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Address: Omr road spice roots PTC buss stop Thoraipakkam

Website: Irctc

Dear sir/madam, on 03/04/2020 I was booking the air ticket, transaction failled but money debited from the bank account.And irctc has been refunded on 05/04/2020 but till now the money is not credited so kindly do the needful Air ticket transaction ID [protected] payment mode Debite card.

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Dear sir/ ma'am
I had booked tickets from irctc on 21/03/2020 that had cancelled very next day on 22/03/2020 due to vivid 19. Irctc had refunded the amount by 27/03/2020.
But yet that refund amount (2865) did not credit to my account.
Refund tranjection id :-
[protected]

Please refund at earliest.

Please find the attached document

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Dear sir/madam, kind attention of public relation officer

I was forced to cancel my tickets which was scheduled on 08/04/2020 and 09/04/2020 to tirupati on 20/04/2020 due to prevailing corona threat.
But later i came to know that railway ministry has taken decision to refund full amount for the journeys from 22nd march to 15th april, since my journey falls in the above time period, i would like to request you to refund the full amount instead of 50%.

I received only 50% of the ticket amount with reference number ips ref dt[protected] irctc mobil and ips ref dt[protected] irctc mobil. I once again reiterate my date of journey falls on 08/04/2020 and 09/04/2020

Pnr details :

[protected] and [protected]

Partial amount refunded details :

370rs with details[protected] mobile app)
370rs with details[protected] mobile app)

Kindly refund full amount as per recent railway refund policy

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by sam090450 Date of cancellation of the ticket is on 20/03/2020 instead of 20/04/2020 which was erroneously mentioned in my complaint dated on april 18 2020.
Kindly acknowledge and expediate the full refund

May 23, 2020

Updated by sam090450 Even after 2 months of cancellation of tickets, I received only 50%. I have not received the full refund.
Despite my remainders to expediate the process, there is no response from your side or from customer care.
Off late it is very difficult to reach customer care over phone. Please let me know the status

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Website: air.irctc.co.in

IRCTC cancelled a flight without my knowledge or intimation. Order id: [protected].
I have already sent 5 emails. I have called them 5 times. They asked me to send an email each time I called.

Apr 17, 2020

Updated by Abhinav Dangi The email summary is:

Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: Nxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Please contact me on this number : [protected]
Thanks & Regards
Abhinav Dangi

Hide quoted text

On Tue, Apr 14, 2020, 8:01 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
IRCTC team,
I had called the customer care on Saturday, 11th April. They assured me that this issue shall be resolved by Saturday night. Can you provide an update. It has been 3 days since then.
I'm waiting for the complete refund. Please do the needful as soon as possible.

Abhinav Dangi

On Mon, Apr 13, 2020, 1:41 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
+Naman Jain

On Thu, Apr 9, 2020, 1:49 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
I tried calling you twice. Let me share the incidents for both:
1. First time, I waited for around 20 mins. After that, you kept me on hold for some time and dropped the call.
2. Second time, I waited for around 25 mins. After you picked it, the customer care representative said the following:
"Can you hear me (3)" in the minimum possible time and dropped the call.
This kind of practice is unacceptable. I'm going to complain this.

Abhinav Dangi

On Thu, Apr 9, 2020 at 12:56 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: NXxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Thanks & Regards
Abhinav Dangi

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Refund not credited to my account.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2430.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-mar-2020
Refund processing date:03-apr-2020
Refund amount:2430.0
Refund reference...

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I am aaishwarya bajaj i have ordered food on 19/03/2019 for pnr no. [protected] of 112 rs the amount was deducted from my account but still the refund was not credited. It was showing that the refund will be credited within 15 days but still the amount is not credited.
I had mailed them many time every time they give me new ticket no.
Please refund as soon as possible.
Thanking you

Warm regards
Aaishwarya bajaj

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Address: OFT, QTR NO 405B, TRICHY-620016

I have booked tickets and cancelled tickets accordingly before railway circular of full return owing to outbreak of covid 19.
This i have done because of avoid contamination.
But it has been come to my notice that refund amount against each tickets including retiring room has not been credited in my account although i cancelled all the tickets more than 10 days back.
Now, as per recent circular of policy, i supposed to get full amount.
Request to do needful accordingly and reply the present status as per following tickets.
The followings are the details of the tickets: —

In details

13
Apr 2020
Cancelled
Pnr number : [protected]
Cancellation id : [protected]
Train name : jan shatabdi ex
Train no.: 12083
Tiruchchirapali (Tpj) coimbatore jn (Cbe)
Cancellation date : 23-mar-2020 14:57:38 hrs
Booking amount : 1395.0 + 35.4 = rs.1430.4
Refund amount : 825.0 your reply: —

Thursday
16
Apr 2020
Cancelled
Pnr number : [protected]
Cancellation id : [protected]
Train name : uam mtp passr
Train no.: 56137
Udagamandalam (Uam) metupalaiyam (Mtp)
Cancellation date : 23-mar-2020 14:58:45 hrs
Booking amount : 435.0+17.7 = rs. 452.7/-
Refund amount : 255.0 your reply: —

Friday
17
Apr 2020
Cancelled
Pnr number : [protected]
Cancellation id : [protected]
Train name : jan shatabdi exp
Train no.: 12084
Coimbatore jn (Cbe) tiruchchirapali (Tpj)
Cancellation date : 23-mar-2020 14:59:14 hrs
Booking amount : 1395.0 + 35.4 = rs. 1430.4
Refund amount : 825.0 your reply: —

*retiring room booked from 16/04/20 : 2000 to 17/04/20 : 0800
Transaction id: [protected]
Rr ref number: cberr1755955
Date of booking: 12/02/2020 12:16:05
Room no. Dr1/ double/deluxe
Paid: rs 713.0+85.56+20=rs 823.0 your reply: —

D c kar
[protected]

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Address: Narsapura district ( kolar) karnataka pin - 563133

Website: [email protected]

Dear sir,
I am the customer of vijay bank account number - [protected].
I request that my amount of 1510/- was stucked because of cancellation of tickets.
My transaction id - [protected]
Pnr number : [protected] for tracking status.
The same amount has been already initiated from the irctc site.
Kindly release my amount of 1510/- from my bank account.

Regard

Shahbaz ali.

+1 videos

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Apr 15, 2020

Updated by Shahbazali My money not refund my account.

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Website: IRCTC

I am nandini rajdev. I booked a train ticket with pnr no. [protected] for 14 april and the refund status is showing 575+60 refunded to the account and the refund date is 8 april but i didn't receive any refund in my account. Please help me to rectify this issue as soon as possible. I have sent multiple mails but they always generate a ticket id and never resolves it. Below is the response for my issue

Greetings,

This message has been automatically generated in response to email sent by you having subject:

Ticket id:-6681332

There is no need to reply to this message right now. Your email has been assigned ticket id:-6690591
Please include

Ticket id:-6690591

In the subject line of all future correspondence about this issue.

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I booked a train ticket via irctc app and the train got cancelled on the journey date. Though the refund process was initiated by the irctc but even after more than 15 days iater since the date of journey, my refund has not been credited to my bank account.
My ticket details are following...

Pnr no. : [protected]
Train no. / name : 13238 / kota pnbe exp quota : tatkal
Transaction id : [protected] date & time of booking : 21-mar-2020 10:20:00 hrs class : third ac

Date of cancellation of e-ticket/date of failure of e-ticket booking:23-mar-2020

Refund processing date:25-mar-2020
Refund amount:1720.0

Refund reference no:p2003250333439688108923

Please look into the matter 🙏

Apr 16, 2020

Complaint marked as Resolved

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Website: www.irctc.co.in

Wednesday01Apr 2020CANCELLED
PNR: [protected]
Train No./Name: 12397 / MAHABODHI EXPTransaction Date: 27 Mar 2020
GAYA JN ( GAYA) NEW DELHI ( NDLS)Refund Status: REFUNDED
Bank Name: Credit cards/ Debit cards / UPI (Powered by IRCTC)
Booking Amount: 2716.38Refund Amount: 2680.0
Refund Date: 1 Apr 2020

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My two online reservation tickets have been cancelled automatically. The irctc initiated refund of Rs 1520 on 25 and 28 march and 1 April, 2020. They said the refund amount would be credited within 7 working days. But the said amount has not been credited to the bank account yet

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I have booked two train tickets through irctc eeb site. But due the lock down declared by the PM the trains were cancelled. They initiated the refund on 25 and 27 march, 2020. They told the amount will be credited to the account within seven days. But the said amout of Rs 1520 (760*2) has not been credited yet.

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I HAVE CANCELLED the ticket on 25 of March and it was processed on 29th of March. Till yet i have not received the amount of my refund. The irctc says that it has refunded the amount to the bank but it has been 8 days and the bank has yet not credited it in my account.
Please make the proper enquiry and resolve the issue.

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