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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 64

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K
Komal Pangam
Apr 8, 2020
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This is regarding the ticket booked on 8th march on irctc website which got failed while booking. But even though the amount from bank account was deducted of rs. 2561.8 and i didn't got my refund back.

I have been following up with the bank and irctc for past 1 month for this refund but i have been told that the request has been forwarded to concern department. But i have not yet recieved my refund yet.

Below are my details for transaction:
User id : pangamko
Transaction id: transaction id: [protected]
Transaction date: 8 mar 2020
Transaction amount: 2561.8

Kindly assist me in getting my refund as i am not able to get any response from irctc.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Pratik1117
    Apr 8, 2020
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    I have had booked 2 tickets on 22nd march and 23 march.
    But both of the trains were cancelled due to covid-19 outbreak.

    But i still haven't received the refund amount on my account.
    If you could please let me know by when should i expect the credit.

    The deatails of both the tickets are below.

    Ticket of 23march:
    Transaction id: [protected]

    Pnr: [protected]

    Train no./name: 12246 / duronto express

    Transaction date: 23 mar 2020

    Yesvantpur jn (Ypr) howrah jn (Hwh)

    Cancellation/refund id: [protected]

    Booking amount: 3590.4

    Refund date: 24 mar 2020

    Boarding station: yesvantpur jn (Ypr)

    Reservation upto: howrah jn (Hwh)

    Ticket type: e-ticket

    Quota: general

    Refund details: amount credited to bank with reference no. 75503720086039157624570

    Ticket of 22 march

    Transaction id: [protected]

    Pnr: [protected]

    Train no./name: 12246 / duronto express

    Transaction date: 23 mar 2020

    Yesvantpur jn (Ypr) howrah jn (Hwh)

    Cancellation/refund id: [protected]

    Booking amount: 3590.4

    Refund date: 24 mar 2020

    Boarding station: yesvantpur jn (Ypr)

    Reservation upto: howrah jn (Hwh)

    Ticket type: e-ticket

    Quota: general

    Refund details: amount credited to bank with reference no. [protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      Srinibas pati
      from Angamali, Kerala
      Apr 10, 2020
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      I booked a railway ticket from irctc.on 10 mar 2020 I cancelled that ticket which pnr no - [protected].
      Irctc not send me refund amount from 10 mar 2020.
      When I call him they ask for mail him.when I mail him he give reply my refund is in process.they are not send my refund amount after 1 month.
      Please check this sir and send me refund amount.
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        R
        ramendra87
        Apr 6, 2020
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        Website: www.irctc.co.in

        Hi,
        I have cancelled my 3 tickets but amount not credited in my account. Its showing sent to bank from 13 days.
        Please see the cancelled tickets details for your reference.

        1- tuesday23jun 2020cancelled
        Transaction id: [protected]pnr: [protected]
        Train no./name: 14257 / k v exptransaction date: 23 mar 2020
        Rae bareli jn (Rbl) new delhi (Ndls) refund status: sent_to_bank
        Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
        Booking amount: 1855.4refund amount: 1440.0

        2- wednesday24jun 2020cancelled
        Transaction id: [protected]pnr: [protected]
        Train no./name: 12445 / uttar s krantitransaction date: 23 mar 2020
        New delhi (Ndls) shmata vd katra (Svdk) refund status: sent_to_bank
        Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
        Booking amount: 4197.36refund amount: 1700.0

        3-sunday28jun 2020cancelled
        Transaction id: [protected]pnr: [protected]
        Train no./name: 12920 / malwa expresstransaction date: 23 mar 2020
        Shmata vd katra (Svdk) new delhi (Ndls) refund status: sent_to_bank
        Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
        Booking amount: 4197.36refund amount: 1700.0
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        I did not get refund in my bank account. The ticket was automatically cancelled on 27 March, 2020. The refund status is showing: SENT_TO_BANK. But I did not get the refund. Please solve my problem as soon as possible.
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          P
          Pretty M
          Apr 5, 2020
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          Resolved

          I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of coronavirus, irctc cancelled tickets. I received refund initiated mail for both the tickets. But i received refund money in my account on 31st march for 14th april ticket only. After waiting for 5 days with no doubt of anything pending from bank side, i am making a complaint against irctc to irctc for not refunding my money for journey date 12th april 2020. Kindly refund back my money.
          Apr 16, 2020
          Complaint marked as Resolved 
          11 days journey from the day of complaint raised to complaint resolved . Frequently updating status at Consumer Complaints Forum. Frequently emailing to [email protected] and [email protected]. Two request emails to bank for the credit status in the account. Finally received money in my account today. Thank you Consumer Complaints for providing a forum. Thank you IRCTC for refunding back my money.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Apr 11, 2020
          Updated by Pretty M
          It's been 6 days of me raising a complaint but did not receive the payment yet. I had emailed to [protected]@irctc.co.in which allotted ticket id 6631424 for the complaint but no solution. Please refund back my money.
          Apr 11, 2020
          Updated by Pretty M
          If IRCTC doesn't take my complaint serious and doesn't resolve it soon, I would move to Consumer Court for the slack response.
          Apr 15, 2020
          Updated by Pretty M
          Today is 15th April yet no solution.
          IRCTC [protected]@irctc.co.in replied to my email on 12th April asking for details of ticket. Since then no response to my email. IRCTC ate up my money. Bank people are giving better services now. They refund the EMIs debited maximum within 1 week. IRCTC is very ignorant and casual towards customer service. I wish Piyush Goyal does something good to speed up the redressal of complaints.
          Apr 16, 2020
          Updated by Pretty M
          11 days. Frequently updating status at Consumer Complaints Forum. Frequently emailing to [protected]@irctc.co.in and [protected]@irctc.co.in. Two request emails to bank for the credit status in the account. Finally received money in my account today. Thank you Consumer Complaints for providing a forum. Thank you IRCTC for refunding back my money.
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            D
            Dinesh_Singh_Kakan
            Apr 5, 2020
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            Address: Mumbai

            I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total lockdown announced by shri. Narendra modiji the bookings were cancelled.

            On 27th i received a sms stating that the refund has been initiated & it would reflect in my account in next 3-4 days. But it's almost 9 days now but still not received the refund as well as no proper response on email or twitter.

            Transaction id :- [protected]

            Only ticket id's & a transaction id are provided but no solution as to by when i will be receiving the amount!!

            Please refund asap!!
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Dear sir/madam

            My IRCTC cancellation tickets amount not refunded
            Plz check may details sir
            User ID is .jhie
            M.no[protected]

            refund not received against pnr - 8630871390 - Comment #3671801 - Image #0
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              R
              Rilu sahu
              Apr 4, 2020
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              Amount refund
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                K
                Kumar Porkodi
                Apr 4, 2020
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                IRCTC verification code not received
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                  S
                  samir ghui
                  Apr 3, 2020
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                  Hi, I booked a ticket using Irctc website on Apr3 2020. I can see that money has been debited from my bank account but the booking seems to be pending with status "Pending from bank end".

                  Booking transaction ID : [protected]

                  Could you please help
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                    A
                    Anita Munda
                    Apr 2, 2020
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                    Address: IRCTC

                    Dear sir,
                    I wish to bring it to your kind notice that, with reference to the non-receipt of refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 6286.38 has been processed as per below details:
                    Pnr number: [protected]
                    Transaction id: [protected]
                    Train number/name: 20818 / bubneswr rjdhni
                    Booking date: 11 jan 2020
                    From: new delhi (Ndls) 12 apr 2020
                    To: rourkela (Rou) 13 apr 2020 12:15 hrs
                    Ticket type: e-ticket
                    Vikalp status: no
                    Boarding station: new delhi (Ndls)
                    Date of boarding: 12 apr 2020 17:05 hrs
                    Booked from: irctc website
                    Ticket charge:
                    Insurance policy opted: yes
                    Quota: general
                    Class: 2a
                    Total fare amount: 6286.38
                    Convenience fee: 35.4
                    Bank name: credit cards/ debit cards / upi (Powered by irctc)
                    Charting status: chart not prepared
                    Insurance company: shriram general insurance
                    Policy issue date: 11-jan-2020 hrs
                    Travel insurance premium: 0.98 including gst
                    Insurance (No of psgn): 2

                    I have booked two tickets for one i got refund on 30.03.2020.
                    Kindly do the needful.
                    Thanks & regards.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Mai sujeet chauhan train ticket cancel kiya tha lekin uska refund Hamare account me abhi tak nahi aaya refund reference Id. ZP5a156d0053c67 please Mera paisa mere account me jald se jald transfer kare

                    no refund received of cancelled ticket pnr 2306503928 - Comment #3671578 - Image #0
                    Sir, I had taken out the ticket from IRTC from Google and my money has not been refunded yet and I deleted my UPI but made another UPI but did not refund it yet and later the process was showing but still failed. when it will be done

                    no refund received of cancelled ticket pnr 2306503928 - Comment #3671596 - Image #0
                    Vijendra Jaswal's reply, Apr 4, 2020
                    Sir, I had taken out the ticket from IRTC from Google and my money has not been refunded yet and I deleted my UPI but made another UPI but did not refund it yet and later the process was showing but still failed. when it will be done
                    Trying to book tickets from yesterday, i have dont 4-5 transactions from different bank accounts, at the end the amount is getting deducted but the PNR is not generated. Receiving an error "PENDING FROM BANK END".

                    Not one but for all the transactions
                    I booked a ticket from new delhi to bapudham motihari.I paid the ticket fare with phonepe upi.From phonepe end it is showing successful but on irctc it is showing pending from bank end.What's the problem
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                      E
                      Eraianban
                      from Pune, Maharashtra
                      Mar 31, 2020
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                      Pnr numbers below has got cancelled due to train cancellation due to covid.
                      Pnr numbers:
                      [protected]
                      [protected]
                      [protected]
                      [protected]

                      The refund amount is not including the paid convenience fee plus gst. However itcts send mail that they are giving full refund. But irctc customer care mentioned that convenience fee is not refundable. The irctc should make everyone clear about the refund amount. Either the convienece fee is refundable or not refundable.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Dear sir my train was cancel but not recive tickets amount ticket information is given below

                      PNR no. [protected]
                      Jounery date. 29march2020
                      Booking date. 9march2020
                      Name. Omshankar
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                        A
                        Avijit Yadav
                        Mar 30, 2020
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                        Address: 801503

                        I booked ticked on march 13, train number 20801, magadh express, but unfortunately it failed but amount is deducted from bank,
                        Train number - 20801
                        Booking date - 13 march 2020
                        Boarding date - 14 march 2020
                        From patna to delhi
                        Reservation id: [protected]
                        Booking transaction id : [protected]
                        It is showing pending from bank end,
                        Plzz help me, provide my money back
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        PNR NO - [protected]
                        TRAIN NO - 16101
                        DOJ - 8th April 2020

                        I did not receive full refund as per the govt. announcement due to Covid19.
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                          vksvikash09
                          Mar 30, 2020
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                          Address: Pune, Maharashtra, 411028

                          With reference to the above subject line I would like to inform you that I have cancelled the ticket PNR no- [protected] from Pune to Danapur 2 pessanger in 3rd AC on 7th March 2020. Booking was done through IXIGO TRAIN App and payment was done through HDFC debit card no- [protected].

                          The time of cancellation I have selected UPI refund option UPI is linked to Mob No- [protected] for quick refund but I did not get refund amount Rs.3410.0.
                          +2 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            skpamddae
                            from Delhi, Delhi
                            Mar 30, 2020
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                            I purchased indigo air ticket through my irctc account on 21.03.2020, but subsequently canceled the same on 22.03.2020 due to lockdown of the country. The ticket was from hyderabad to ranchi on 23.03.2020. The pnr no. Was dwrb5e and cancelation was done through indigo website. The present status shows complete and money returned to irctc. But till date the refund money rs. 3999/- is yet to received.
                            I request to irctc kindly refund my air ticket cancelation money.
                            S k pradhan
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              M
                              Mohd Arman SRK
                              Mar 30, 2020
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                              for refund

                              Address: K, 6 haji colony ghaffar manzil ext part 2, Jamia nagar okhla new delhi 110025, 110025

                              I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my amount is not refund please solve my problem urgently my detail is given below.

                              Transaction id: [protected]
                              Kiul jn (Kiul) anand vihar trm (Anvt) transaction date: 16 mar 2020
                              Transaction amount: 2102.7
                              Failure reason: choice of confirm berths not met
                              Since your ticket has...
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                              kisortiwari
                              Mar 28, 2020
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                              Dear sir/madam,
                              As per captioned, i had a train on 21/03/20 with confirm ticket (Pnr [protected]).
                              But as per appeal of h'ble pm shri narendra modi, i decided to participate in the said "janta curfew" on 22 mar 20. Hence i decided to file tdr after chart preparation for full refund of my money.
                              But i was unable to do so (I also read in business line that if anyone cancel or wants to cancel ticket from 21 march to 15 april, full refund will be given)..

                              Please resolve my issue and refund my money as soon as possible.

                              Regards,
                              Kishor kumar
                              [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                SONI CONSULTANTS
                                Mar 27, 2020
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                                Address: Jodhpur, Rajasthan, 342006

                                I have cancelled my Train Ticket due to Covid Disease which is spread across India and World, but still Ticket Cancellation charges of Rs. 380/- is deducted, kindly clarify.
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                                  vikaskerudi
                                  Mar 25, 2020
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                                  Address: 14 Main Kumarswamy Layout, 2512, 560078

                                  I have not received refund even after 90 days of filing TDR for the reason train got delated more than 3 hours.pnr [protected] mail was sent to irctc ticket id 6471362 i called manny times no resolution received.they say we have not received refund. they were rude and every time says will transfer call to senior and keep on hold for long period and later disconnect the call
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  My irctc account is disable.but I have to cancel e-ticket urgent by 20/3/2020.
                                  what are the possible ways to reactive my account imediately
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                                    Amar5936
                                    Mar 23, 2020
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                                    Address: Valsad, Gujarat, 396001

                                    Hello,
                                    I am here to complain about the rendering services of irctc app, as I had booked a ticket on 16th March and it had got money deducted from google pay UPI and yet my ticket was not booked.
                                    Its been 7 days and I havent got any refund on that.
                                    Kindly look into this as the money was deducted from my account and the transaction failed after that as it showed session timed out and I was thrown outside the session after being charged the whole ticket amount.
                                    I hereby request to be refunded my money back.
                                    I will attach a screenshot of the data of the failed transaction.
                                    Kindly look into that asap.

                                    Thanks & Regards,
                                    Amar.
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                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      soni2700
                                      Mar 23, 2020
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                                      Dear sir/madam,
                                      I had booked a ticket from agra cantt to rajpura journey date 15 mar 2020, but the train got late from more than 3 hours. I had filed the tdr on the same day at 15 - mar-2020 18:51:56 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 15-mar-2020 ticket amount: 1023.6 tdr filing date: 15-mar-2020 18:51:56 hr tdr zone: northern railway (Nr) reason for tdr registration failed: invalid tdr timestmap : delay
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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