Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is regarding the ticket booked on 8th march on irctc website which got failed while booking. But even though the amount from bank account was deducted of rs. 2561.8 and i didn't got my refund back.

I have been following up with the bank and irctc for past 1 month for this refund but i have been told that the request has been forwarded to concern department. But i have not yet recieved my refund yet.

Below are my details for transaction:
User id : pangamko
Transaction id: transaction id: [protected]
Transaction date: 8 mar 2020
Transaction amount: 2561.8

Kindly assist me in getting my refund as i am not able to get any response from irctc.

I have had booked 2 tickets on 22nd march and 23 march.
But both of the trains were cancelled due to covid-19 outbreak.

But i still haven't received the refund amount on my account.
If you could please let me know by when should i expect the credit.

The deatails of both the tickets are below.

Ticket of 23march:
Transaction id: [protected]

Pnr: [protected]

Train no./name: 12246 / duronto express

Transaction date: 23 mar 2020

Yesvantpur jn (Ypr) howrah jn (Hwh)

Cancellation/refund id: [protected]

Booking amount: 3590.4

Refund date: 24 mar 2020

Boarding station: yesvantpur jn (Ypr)

Reservation upto: howrah jn (Hwh)

Ticket type: e-ticket

Quota: general

Refund details: amount credited to bank with reference no. 75503720086039157624570

Ticket of 22 march

Transaction id: [protected]

Pnr: [protected]

Train no./name: 12246 / duronto express

Transaction date: 23 mar 2020

Yesvantpur jn (Ypr) howrah jn (Hwh)

Cancellation/refund id: [protected]

Booking amount: 3590.4

Refund date: 24 mar 2020

Boarding station: yesvantpur jn (Ypr)

Reservation upto: howrah jn (Hwh)

Ticket type: e-ticket

Quota: general

Refund details: amount credited to bank with reference no. [protected]

I booked a railway ticket from irctc.on 10 mar 2020 I cancelled that ticket which pnr no - [protected].
Irctc not send me refund amount from 10 mar 2020.
When I call him they ask for mail him.when I mail him he give reply my refund is in process.they are not send my refund amount after 1 month.
Please check this sir and send me refund amount.

Hi,
I have cancelled my 3 tickets but amount not credited in my account. Its showing sent to bank from 13 days.
Please see the cancelled tickets details for your reference.

1- tuesday23jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 14257 / k v exptransaction date: 23 mar 2020
Rae bareli jn (Rbl) new delhi (Ndls) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 1855.4refund amount: 1440.0

2- wednesday24jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 12445 / uttar s krantitransaction date: 23 mar 2020
New delhi (Ndls) shmata vd katra (Svdk) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 4197.36refund amount: 1700.0

3-sunday28jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 12920 / malwa expresstransaction date: 23 mar 2020
Shmata vd katra (Svdk) new delhi (Ndls) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 4197.36refund amount: 1700.0

I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of coronavirus, irctc cancelled tickets. I received refund initiated mail for both the tickets. But i received refund money in my account on 31st march for 14th april ticket only. After waiting for 5 days with no doubt of anything pending from bank side, i am making a complaint against irctc to irctc for not refunding my money for journey date 12th april 2020. Kindly refund back my money.

I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total lockdown announced by shri. Narendra modiji the bookings were cancelled.

On 27th i received a sms stating that the refund has been initiated & it would reflect in my account in next 3-4 days. But it's almost 9 days now but still not received the refund as well as no proper response on email or twitter.

Transaction id :- [protected]

Only ticket id's & a transaction id are provided but no solution as to by when i will be receiving the amount!!

Please refund asap!!

Amount refund

IRCTC verification code not received

Hi, I booked a ticket using Irctc website on Apr3 2020. I can see that money has been debited from my bank account but the booking seems to be pending with status "Pending from bank end".

Booking transaction ID : [protected]

Could you please help

Dear sir,
I wish to bring it to your kind notice that, with reference to the non-receipt of refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 6286.38 has been processed as per below details:
Pnr number: [protected]
Transaction id: [protected]
Train number/name: 20818 / bubneswr rjdhni
Booking date: 11 jan 2020
From: new delhi (Ndls) 12 apr 2020
To: rourkela (Rou) 13 apr 2020 12:15 hrs
Ticket type: e-ticket
Vikalp status: no
Boarding station: new delhi (Ndls)
Date of boarding: 12 apr 2020 17:05 hrs
Booked from: irctc website
Ticket charge:
Insurance policy opted: yes
Quota: general
Class: 2a
Total fare amount: 6286.38
Convenience fee: 35.4
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Charting status: chart not prepared
Insurance company: shriram general insurance
Policy issue date: 11-jan-2020 hrs
Travel insurance premium: 0.98 including gst
Insurance (No of psgn): 2

I have booked two tickets for one i got refund on 30.03.2020.
Kindly do the needful.
Thanks & regards.

Pnr numbers below has got cancelled due to train cancellation due to covid.
Pnr numbers:
[protected]
[protected]
[protected]
[protected]

The refund amount is not including the paid convenience fee plus gst. However itcts send mail that they are giving full refund. But irctc customer care mentioned that convenience fee is not refundable. The irctc should make everyone clear about the refund amount. Either the convienece fee is refundable or not refundable.

I booked ticked on march 13, train number 20801, magadh express, but unfortunately it failed but amount is deducted from bank,
Train number - 20801
Booking date - 13 march 2020
Boarding date - 14 march 2020
From patna to delhi
Reservation id: [protected]
Booking transaction id : [protected]
It is showing pending from bank end,
Plzz help me, provide my money back

With reference to the above subject line I would like to inform you that I have cancelled the ticket PNR no- [protected] from Pune to Danapur 2 pessanger in 3rd AC on 7th March 2020. Booking was done through IXIGO TRAIN App and payment was done through HDFC debit card no- [protected].

The time of cancellation I have selected UPI refund option UPI is linked to Mob No- [protected] for quick refund but I did not get refund amount Rs.3410.0.

I purchased indigo air ticket through my irctc account on 21.03.2020, but subsequently canceled the same on 22.03.2020 due to lockdown of the country. The ticket was from hyderabad to ranchi on 23.03.2020. The pnr no. Was dwrb5e and cancelation was done through indigo website. The present status shows complete and money returned to irctc. But till date the refund money rs. 3999/- is yet to received.
I request to irctc kindly refund my air ticket cancelation money.
S k pradhan

I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my amount is not refund please solve my problem urgently my detail is given below.

Transaction id: [protected]
Kiul jn (Kiul) anand vihar trm (Anvt) transaction date: 16 mar 2020
Transaction amount: 2102.7
Failure reason: choice of confirm berths not met
Since your ticket has...

Dear sir/madam,
As per captioned, i had a train on 21/03/20 with confirm ticket (Pnr [protected]).
But as per appeal of h'ble pm shri narendra modi, i decided to participate in the said "janta curfew" on 22 mar 20. Hence i decided to file tdr after chart preparation for full refund of my money.
But i was unable to do so (I also read in business line that if anyone cancel or wants to cancel ticket from 21 march to 15 april, full refund will be given)..

Please resolve my issue and refund my money as soon as possible.

Regards,
Kishor kumar
[protected]

I have cancelled my Train Ticket due to Covid Disease which is spread across India and World, but still Ticket Cancellation charges of Rs. 380/- is deducted, kindly clarify.

I have not received refund even after 90 days of filing TDR for the reason train got delated more than 3 hours.pnr [protected] mail was sent to irctc ticket id 6471362 i called manny times no resolution received.they say we have not received refund. they were rude and every time says will transfer call to senior and keep on hold for long period and later disconnect the call

Hello,
I am here to complain about the rendering services of irctc app, as I had booked a ticket on 16th March and it had got money deducted from google pay UPI and yet my ticket was not booked.
Its been 7 days and I havent got any refund on that.
Kindly look into this as the money was deducted from my account and the transaction failed after that as it showed session timed out and I was thrown outside the session after being charged the whole ticket amount.
I hereby request to be refunded my money back.
I will attach a screenshot of the data of the failed transaction.
Kindly look into that asap.

Thanks & Regards,
Amar.

Dear sir/madam,
I had booked a ticket from agra cantt to rajpura journey date 15 mar 2020, but the train got late from more than 3 hours. I had filed the tdr on the same day at 15 - mar-2020 18:51:56 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 15-mar-2020 ticket amount: 1023.6 tdr filing date: 15-mar-2020 18:51:56 hr tdr zone: northern railway (Nr) reason for tdr registration failed: invalid tdr timestmap : delay