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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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513
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+91 44 2530 0000
305
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+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 64

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Kindly have a look on this complaint and do the necessary steps to credit back the amount deducted from me.

In website it says: "since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days."

Its been a month and no process has done.

Transaction id: [protected]

Payment transaction id : p2002071127432227915433br...
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V
Verukonda Monish
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payment successful but ticket not booked

I booked a train ticket in 14042 (Mussoorie express) on 08/03/2020.
However, it shows "pending from bank end" till now. I have used bmi to pay and payment was successful only. Status is not still clear, so i can not book another ticket.
Booking transaction id and

Reservation id - [protected]
Please reslove the issue as soon as possible

Thank you...
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M
Midhun C
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pending from bank end

I have done a booking on 08 mar 2020 and the status shows transaction pending with a description : "pending from bank end".
What should i do?

Upi reference id :[protected]

Ticket booking details are

Pnr number :
Reservation id: [protected]

Train no./name: 16305 / cannanore exp

Ticket type: e-ticket

From: aluva (Awy) 24 mar 2020br...
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Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Train no./train name:12232/ cdg lko express
Ticket type: e-ticket
From: chandigarh (Cdg)
To: lucknow nr (Lko)
Booking date: 4 march 2020
Boarding station: chandigarh (Cdg)
Date of boarding:...
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Address:560013

I would like to complaint about the constant honking by the trains in the residential area at all times of the day & night.

We live in jalahalli (Also refered as hmt watch factory road. The following apartments are facing the problem;
Tata aquila heights
Brigade courtyard
Prestige kensington
Nacen
It is very bad during weekends & holiday season.

I would be of great help if...
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Address:No. 43 PWD main road guru reddy layout B narayanapura, 560016

I booked two tickets for mewar express (From udaipur to nizamuddin, 28th feb 2020). The train got cancelled. On redund status it is showing refunded on 1st march 2020 but i didn't recieve it in ky bank account. It has been 7 days now. I have asked my bank also they said they have no say in this. When will i receive my refund. I have tried contacting irctc customer care i didn't recieve a satisfactory reaponse from their end....
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J
Jerinjoy.n
from Erattupetta, Kerala
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ticket not booked payment debited

Address:686577

I am jerin i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

June 8th 2018

From: jerin joy (Jerinjoy. [protected]@okhdfcbank)
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)

Google transaction id: cicagkc87rw-egbr...
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Hi I have tried to recharge my uts wallet(irctc IR unreserved ticketing) for 300 rs by today(5-mar 6.29 am) via freecharge and 300 rs debited from bank and got confirm message from freecharge that payment is sucess but 300 rs not credited in my uts wallet

Need proper justification from irctc and the amont need to credit back to my wallet...
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I have repeatedly contacted by phone and email trying to get them to send me an otp code to verify my international mobile number.

I live in the uk and have always used icrtc before. I was updating my mobile number and without verification, i cannot access my account anymore.

The last email gave me a ticket code of ticket id:-6308166. I have received many codes by now and spoken to many people on their phones.br...
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C
Chain Janghel
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stay at varanashi room not booked

Address:383/4 st - 3/G~Pragatinagar, Durg, Chhattisgarh, 490006

My name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc my name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc
My pnr no is [protected]my pnr...
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M
Mnn1
from Mumbai, Maharashtra
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idli was so bad... it was stingy

Address:C16 Saraswati society, 390021

Today i am traveling from mumbai to baroda from duble decker and i bough idli from irctc wendor inside train /coach when i opened it it was sticking and it has wire like layers... This is happening for second time... Before one month when i traveled i bought aloo paratha and same happening this is so unfortunate u r playing with passengers health...
Double decker 12931 c10 114/115...
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Sir, for my pnr number [protected], doj[protected], train no-02842, my 2nd ac ticket was from source station mas (Chennai) to destination stn. Src (Santragachi). Train departed from source station as per scheduled time and after travelling approx. 90 minutes train stopped for 2 hrs and then we have been told by tte and also we have received message from railways that that train has been cancelled and will not go further and it will return...
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S
Sanjay Avhad
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i am complaining about my refund amount of two tickets

My name is sanjay, i am complainting about my refund amount of two tickets which debited from my sbi account at 18 february 2020 for cnf ticket booking but ticket did not book and stiil refund has not credited. First amount is 111.8 rupees and second one is 311.8 rupees. First ticket was for traveling from jalna to niphad station by tapowan express and second one for traveling from purna to nashik station by tapowan express. So please kindly...
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H
harishchandra1989
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food quality

Sir i am traveling from kamakhya to prayagraj my dear no s10-77, i ordered food from irctc cater and food deliver by cater after eating food i found that food quality is very low acording to price, and curd which deliver is very bad quality and taste is also acidic which i could not explain.
I request you that please take action against the cater and dealer of north east express for improve food quality in trains....
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P
PriYesh PraSad
from Mumbai, Maharashtra
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tdr request repudiated falsely

Address:800027

I have filed tdr for my ticket on 07/01/2020 which has been repudiated. The reason stated is - 'passenger has travelled'.
Registration number :[protected]
Pnr number : [protected]

But in fact the passenger (My father mr. Naresh prasad) has not travelled in that train as it was running late for more than 3hrs.

Passenger has travelled in another train which was booked in current online quota.br...
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Pnr no [protected] during on line form filled up requested lower berths for senior citizen and spondylitis also wife suffering knee pain. Ignored request and allotted upper and middle berth. Complaint to railmadad whose reply no request for lower berth hence disolved. Cancelled ticket lost 492/- again booked one no: [protected] this time also allotted upper and middle berths. Please help, we find difficult to climb upper and middle berths....
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B
Brij2020
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file tdr/ refund not credited

I file tdr after charting due to one passenger is not travel, but before departure of train pnr no. [protected]. The tdr filing time is near about 8.20 pm and train departure time is 11.25pm. As per irctc care tdr request is repudiated.

My ticket id 5933654 & 6265751, every time they reject.

My question is this as per refund rule tdr is filed after charting but before train departure, tdr is file more the 2hrs...
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K
krishini14
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund from irctc not credited to my account

Address:Railway station, tiruppur, Tirupur, Tamil Nadu, 641603

1. I have applied for a refund amount in irctc on february 6th - rs 730, due to network issues, the amount will be not credited yet.

2. I have applied for a refund amount in irctc on february 9th - rs 1100 and
Rs 857, due to network issues, the amount will be not credited yet.
Also, i have checked with irctc customer care, they said that the amount has been initiated last week and also refunded.
Another...
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R
RahulKu44894057
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food related

Address:Naya tola usri, post+p.s- gogri jamalpur, khagaria Bihar, 10ABCTS5495G2Z7

आदरणीय महोदय, जब मैं दिनांक 26/02/020 सम्पूर्ण क्रांति एक्सप्रेस(12394) ट्रेनों में यात्रा कर रहा था, तो मैंने पाया कि खाना जो परोसा गया था जो बहुत ही घृणित था। जिसका में बर्णन नहीं...
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A
adi here
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account suspended without reason

Address:Ahmad nagar gopsl gunj, Sagar, Madhya Pradesh, 470002

My account of irctc ticket booking registered with mail adarsh. [protected]@gmail.com is suspended without any reason. Lator when i complsin about this thay told to provide aadhar card copy. I provided still account has not been undone. I am bank emplyee posted far from my home every saturday i need to book a ticket but duecto this i am facing problem....
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