Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I travelled on train 12449 from ratnagiri to bsr on 11/02/20, i took 2 coffee, which was served by pantry car staff on the train, suppose to be rupee10.00 for 150 ml as per rate list in the pantry car, but the server asked me for rupee 30.00., and he served approx 100ml of coffee it was not 150 ml. Aftewr i finished my coffee, i noticed the rate of coffee for 150 ml is mentioned as rupee 10.00. So when he was returning to pantry car i asked...

Train did not reached the boarding point (Erode) on 18th aug 2019, so we couldn't travel and filed tdr for pnr [protected].

Refund case pertaining to pnr no. [protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.

But we didn't travelled in mentioned pnr because it didn't reach erode (Boarding point)

Alternate travel details - post,...

I have booked 2railway tickets through irctc mobile app but after the confirmation of payment page got blank for 40min and my money got debited inr 940.48from my account but my ticket was not booked and when i was checked my account statement the i got remarks in narration column '[protected]- paytmirctcecatering' and reference number '[protected] ' and transaction date in 08/02/2020train name is intercityexpress from new delhi to indore....

We had ordered 3 veg thalis from a hotel in gooty, while traveling on train (17604: from yashwantpur to kacheguda). Order no: 39176245. But we received only one thali and even the taste was extremely bad. Here is the hotel number: [protected].
I request you to refund my money for 2 thalis. And please take this issue seriously, as many customers might be duped this way. Thank you....

Hi,

This is anandraj, i am using frequently the uts mobile apps (Uts id.[protected]) to book unreserved tickets for traveling.

Recently, i have recharged my wallet balance through online paytm - ag on 7th feb 2020 and transaction reference [upi ref no.[protected]]. It got failed but the amount was deducted in my bank account reference for transaction. I have enquired with bank and confirmed that the transaction...

Hello sir/ma'am
I have made a booking on IRCTC on 25th january but due to some error my money got deducted(around 900 rs.)
As according to the rule refund was initiated by the IRCTC on 27th as per the rule of debit card deductions I have waited for 6-7 days but amount was not refunded I tried contacting to both the parties IRCTC and SBI. They both firstly didn't take the responsibility for the delay or not refunding the amount....

I have been using my irctc user id since many years (2007 or so).
I am a regular traveler and books the ticket for myself, my family members.
I have irctc wallet also linked to it.
One fine day when i tried to log in it mentioned user id blcoked. After checking with customer care i came to know about junk profile. Since then i am sending mails to irctc care to unblock and given the details they asked for, till date i...

I was ordering food through uber eats, when i selected paytm as my payment mode, all of sudden amount got debited from my card for zaak epayment services and transaction was unsuccessful.
This is not acceptable and the money should be refunded.

Amount: 523 rupees which have no reference on what transaction being processed. Please take this up and process the refund....

PNR No: [protected] Train No. & Name: 22691 / RAJDHANI EXP Quota: GENERAL (GN) Transaction ID: [protected] Date & Time Of Booking: 30-Oct-2019 10:10:56 HRS Class: THIRD AC (3A) From: KSR BENGALURU(SBC) Date Of Journey: 28-Jan-2020 To: NAGPUR(NGP) Boarding At: KSR BENGALURU(SBC) Date Of Boarding: 28-Jan-2020 Scheduled Departure: 28-Jan-2020 20:00 * Resv. Upto: NAGPUR(NGP) Scheduled Arrival: 29-Jan-2020 15:25 * Adult: 1 Child:
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Dear sir/madam, i had booked a ticket from ghy to slgr journey date 21st - january - 2020, but the train got late from more than 12 hours. I had filed the tdr on the same day at 21-jan-2020 22:39 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late...

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.
My train prayag raj reached allahabad railway at 7 am on 4th feb from delhi.
Irctc retiring room process starts allocating rooms from 8 am, till the time i always wait on platform (No problem). Once counter opened for room allocation then i joined the queue. At my turn the irctc person on the counter asked me for booking details which i gave him...

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.

Issue - most common issue that dormitory most of the time shows "slot not available" on portal so as an alternative i need to book double/single bed room which is expensive than dormitory. It should not be possible all the time that slots are not available because i tried 30 days before also and same message appeared on portal. I tried with both...

Food seller inside train coaches are unauthenticated, they are wearing irctc uniform but it can also be morphed. My suggestion for irctc is to provide name and unique identification number and create an online profile of the seller with photo, whenever we need to identify him we just verify the seller online. Otherwise it is difficult for some people to buy food from random people....

Hi team,

This is regarding the pnr "[protected]", doj 18 jan 2020, train no 11019. There are 3 passengers in the pnr and only 1 ticket got confirmed while on boarding the train. As i can't left my family alone so me and my wife traveled in one ticket. 3rd passenger did not travel and we filed tdr for her. We informed tte same thing to update in his file.

Now i can see the tdr is rejected. Can you please help...

Dear sir,
My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...

I have booked 4 ticket from itwari to raipur in train no. 18240 dateof journey:[protected] pnr [protected]... After preparation of chart i received a message from irctc that i have alloted 4 seats s6-10, s6-11, s6-13, s6-14 and suddenly i received a msg that my ticket has been cancelled and no refund. How can it be possible when i have not cancelled my ticket???

I request you to process the refund for my tickets anyhow since...

I am travelling by kv exp from muv to ndls and allotted rac birth no 39 in b3 coach on 02022020. After completion of passengers tickets checking tte has given bearth to rac passenger who travelled at seat no 55 in same coach instead of my rac ticket. Which is not justified as the rac was upper than all rac passenger. Please look matter and action may be taken to minimise bribe. My pnr no is [protected]...

Money deducted via paytm upi in irctc app but it’s showing transaction failed and pending from bank end.

When i am calling paytm they are stating irctc needs to refund the money as it was successfully transferred to them via paytm gateway.

I have also attached the relevant transaction statements, screenshots and replies from irctc and paytm accordingly on my complaints.

Issue details:
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Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
Irctc website is showing "pending from bank end" status.

Kindly refund the debited amount to my credit card.

Payment gateway: hdfc bank
Credit card company: sbi
Transaction amount: inr 1350
Transaction date: 01feb2020
Transaction time: 02:31 pm...

Hi. I had booked the 2 takkal tickets and both are went to waiting list atlast only one ticket got confirmed and one was not confirmed. But i didn't got the refund for 1 ticket and even more i had filled the tdr but now the status shows as tdr repudiate. What i can do further to get refund. Plese let me know what are details to required to check the same. Thanks in advance....