Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, I booked a ticket using Irctc website on Apr3 2020. I can see that money has been debited from my bank account but the booking seems to be pending with status "Pending from bank end".

Booking transaction ID : [protected]

Could you please help

Dear sir,
I wish to bring it to your kind notice that, with reference to the non-receipt of refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 6286.38 has been processed as per below details:
Pnr number: [protected]
Transaction id: [protected]
Train number/name: 20818 / bubneswr rjdhni
Booking date: 11 jan 2020
From: new delhi (Ndls) 12 apr 2020
To: rourkela (Rou) 13 apr 2020 12:15 hrs
Ticket type: e-ticket
Vikalp status: no
Boarding station: new delhi (Ndls)
Date of boarding: 12 apr 2020 17:05 hrs
Booked from: irctc website
Ticket charge:
Insurance policy opted: yes
Quota: general
Class: 2a
Total fare amount: 6286.38
Convenience fee: 35.4
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Charting status: chart not prepared
Insurance company: shriram general insurance
Policy issue date: 11-jan-2020 hrs
Travel insurance premium: 0.98 including gst
Insurance (No of psgn): 2

I have booked two tickets for one i got refund on 30.03.2020.
Kindly do the needful.
Thanks & regards.

Pnr numbers below has got cancelled due to train cancellation due to covid.
Pnr numbers:
[protected]
[protected]
[protected]
[protected]

The refund amount is not including the paid convenience fee plus gst. However itcts send mail that they are giving full refund. But irctc customer care mentioned that convenience fee is not refundable. The irctc should make everyone clear about the refund amount. Either the convienece fee is refundable or not refundable.

I booked ticked on march 13, train number 20801, magadh express, but unfortunately it failed but amount is deducted from bank,
Train number - 20801
Booking date - 13 march 2020
Boarding date - 14 march 2020
From patna to delhi
Reservation id: [protected]
Booking transaction id : [protected]
It is showing pending from bank end,
Plzz help me, provide my money back

With reference to the above subject line I would like to inform you that I have cancelled the ticket PNR no- [protected] from Pune to Danapur 2 pessanger in 3rd AC on 7th March 2020. Booking was done through IXIGO TRAIN App and payment was done through HDFC debit card no- [protected].

The time of cancellation I have selected UPI refund option UPI is linked to Mob No- [protected] for quick refund but I did not get refund amount Rs.3410.0.

I purchased indigo air ticket through my irctc account on 21.03.2020, but subsequently canceled the same on 22.03.2020 due to lockdown of the country. The ticket was from hyderabad to ranchi on 23.03.2020. The pnr no. Was dwrb5e and cancelation was done through indigo website. The present status shows complete and money returned to irctc. But till date the refund money rs. 3999/- is yet to received.
I request to irctc kindly refund my air ticket cancelation money.
S k pradhan

I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my amount is not refund please solve my problem urgently my detail is given below.

Transaction id: [protected]
Kiul jn (Kiul) anand vihar trm (Anvt) transaction date: 16 mar 2020
Transaction amount: 2102.7
Failure reason: choice of confirm berths not met
Since your ticket has...

Dear sir/madam,
As per captioned, i had a train on 21/03/20 with confirm ticket (Pnr [protected]).
But as per appeal of h'ble pm shri narendra modi, i decided to participate in the said "janta curfew" on 22 mar 20. Hence i decided to file tdr after chart preparation for full refund of my money.
But i was unable to do so (I also read in business line that if anyone cancel or wants to cancel ticket from 21 march to 15 april, full refund will be given)..

Please resolve my issue and refund my money as soon as possible.

Regards,
Kishor kumar
[protected]

I have cancelled my Train Ticket due to Covid Disease which is spread across India and World, but still Ticket Cancellation charges of Rs. 380/- is deducted, kindly clarify.

I have not received refund even after 90 days of filing TDR for the reason train got delated more than 3 hours.pnr [protected] mail was sent to irctc ticket id 6471362 i called manny times no resolution received.they say we have not received refund. they were rude and every time says will transfer call to senior and keep on hold for long period and later disconnect the call

Hello,
I am here to complain about the rendering services of irctc app, as I had booked a ticket on 16th March and it had got money deducted from google pay UPI and yet my ticket was not booked.
Its been 7 days and I havent got any refund on that.
Kindly look into this as the money was deducted from my account and the transaction failed after that as it showed session timed out and I was thrown outside the session after being charged the whole ticket amount.
I hereby request to be refunded my money back.
I will attach a screenshot of the data of the failed transaction.
Kindly look into that asap.

Thanks & Regards,
Amar.

Dear sir/madam,
I had booked a ticket from agra cantt to rajpura journey date 15 mar 2020, but the train got late from more than 3 hours. I had filed the tdr on the same day at 15 - mar-2020 18:51:56 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 15-mar-2020 ticket amount: 1023.6 tdr filing date: 15-mar-2020 18:51:56 hr tdr zone: northern railway (Nr) reason for tdr registration failed: invalid tdr timestmap : delay

Hi,

I have cancelled a ticket with pnr number :[protected]
I checked the current status
Which is still in waiting list (4 members rqwl4 to rqwl7)
So i have cancelled on 17 march
I have paid 1900 for the 4 tickets (475 each) while booking,

The railway e-ticket refund policy says when
We cancel waiting list ticket before 48 hours,
We will be charged rs 60 for each person
And for the confirmed ticket it will be rs 120 per person

As i have cancelled the ticket which was in waiting list i should have to get refund of 1660/-

(60 person and for 4 persons it will be 240/-
1900-240= 1660/-)

I have to get 1660/-,
But refund is initiated for rs1420/-

Refund the remaining amount.

Regards,
Jagadeesh

Pnr number - [protected]
Transaction id - [protected]
Cancellation/refund id - [protected]
Transaction date - 06 march 2020
Train number - 12004
Date of journey - 08 march 2020
Refund amount - 3620
Refund status in irctc shows refunded but amount not yet refunded in my bank account. It has been more than 15 days now. Please help me out here. As soon as possible.

Hi sir,
Iam c mahesh,, i had booked irctci tour packages i mean visakha araku tour but it now cancelled. Customer care told to me the amount is re funded, but iam not received in account i had to checked. My trastion id [protected]
Please consider my issues
Thanking you
[protected]
Yours faithfully
C mahesh

Date - 18 march 2020
I booked an e-ticket of train no. 13420 from gangapur city to varanasi with reservation id: [protected].
The ticked charge has been debited from my account which i have paid using paytm upi and upi reference id is[protected] but its status is still pending from bank end.
The transaction detail is in the photo attached below....

Dear Sir,

I have booked railway retiring rooms for Rameswaram through online website vide the following references.

Sl No - Booking Ref. - PNR NO
1 - RMMRR1772598 - [protected]
2 - RMMRR1772580 - [protected]

Due to unforeseen circumstances, I had cancelled the reservations on 01.03.2020 and the refunds approved for Rs.456/- and Rs.171/- respectively on 02.03.2020 vide the shown IRCTC website status and the status are showing as "SETTLED". But till now (17.03.2020 at 06.15 pm) the refund amounts have not been credited to my account from which the payments have been made. Screen shots attached.

I have made several requests over customer helpline numbers and through emails towards expedite of refunds by sending the appropriate scanned copy of the account statement as proof of non credit of refunds. As there is no response from the customer help centre, I have escalated the issue to the concerned higher authority Mr. Harendra singh over his mobile number [protected] on 13.03.2020 and upon his request I have forwarded him the complaints made through email on the same date.

But till now even after the lapse of 15 days, the refund amounts have not been credited to my account. I regret to note about the uncaring attitude of the retiring room help line authorities and their higher officials towards their customers. Please expedite the refunds.

With warm regards
V. Dhandapani
[protected]
[protected]@gmail.com

This is with regards to my IRCTC Payment made for Ticket Booking on date 11-Jan 2019 for amount of Rs. 1904.39 and Rs.1904.39 (two times). The ticket booking was through my IRCTC SBI credit card for which the ticket was not booked and the transaction failed.

Till date I haven’t received any payment for IRCTC for the failed transaction and for this SBI Credit card is charging me Late fee and Interest amounting to Rs. 14, 995/-.

This issue was already raised through IRCTC call center and mails, and always got a reply that same is not claimed by IRCTC and they do not have any transaction details.

This issue was also raised with SBI Credit card department and received a complaint number C-1433A2486231 and R-1433A2837438. But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

The transaction details given by SBI card customer care center on 17th March 2020, stating that amount requested by IRCTC from SBI credit card is on 14th Jan 2019, where, IRCTC has got credited in their bank account. I have received the transaction number as below :

1. For 1st debit of Rs. 1904.39 having Ref :[protected] ARN 74661709014901149424040

2. For 2nd debit of Rs. 1904.39 having Ref :[protected] ARN 74661709014901149428900

Further, the login ID of IRCTC account is : vikaskankariya

Name of the user : Vikas Kankariya

I request IRCTC department to look into the details above and issue the refund for the failed transaction along with the Interest amount of Rs.14, 995/-

Sir i booked ticket for mmct to ndls. I choose upi for payment. It is showing pending from bank end and the money is deducted from my bank account.
Please resolve the issue
Booking transaction id : [protected]
Train no./name: 22209 / ndls duronto exp
Booking date: 17 mar 2020
Boarding station: mumbai central (Mmct)
Email: [protected]@gmail.com

Why cancellation charge is applied for tatkal waitlisted ticket where probability of confirmation is below 50% and user does a manual cancellation. As a consumer i have not utilized any service from the railway. Applying charge for confirmed ticket make sense that i have booked or blocked a seat, but when system itself has not alloted the seat and show probablity below 50%, then when user cancels, a charge is applied which is not ethical to apply.