Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

PNR Number [protected] /IRCTC Transaction ID [protected],
Amount of Rs. 1020.0
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:07-Oct-2020
Refund processing date:10-Oct-2020
Refund amount:1020.0
Refund reference no:[protected]
Payment Option used : UPI (Powered By PayTM)

In the 'My Profile' of IRCTC after login, I am unable to update the new residential address. It shows only the old residential address which I do not want.

I was booking tickets from pgrl to cbe
I finished all the payment process but got an error
I didn't get my tickets

I booked a railway tatkal ticket from irctc on 10 October 2020 from Kanpur to Bhopal in train no. 02533 for 11 October 2020, but got waiting ticket so I cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but I haven't get.
Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 1605 rs.
If you want more detail kindly let me know and please refund my amount asap.

PNR NO-[protected]
TRAIN NO-02903/MMCT ASR SPL
DATE OF JOUNERY-07/OCT/2020
Registration no[protected]

Kindly send my money or send my ticket

Ticket was not booked but amount is debited.
Please provide the refund -

PNR Number :Reservation ID: [protected]
Train No./Name: 02208 / LATUR CSMT SPLTicket Type: E-ticket
From: LATUR (LUR)02 Nov 2020To: C SHIVAJI MAH T (CSMT)03 Nov 2020 00:00 Hrs
Booking Date: 15 Oct 2020Vikalp Status: No
Boarding Station: LATUR (LUR)Date of Boarding: 02 Nov 2020 00:00 Hrs
Quota: GENERALClass: 3A
Ticket Charge: 1834.58Convenience Fee: 23.6

Transaction ID: [protected]
PNR: [protected]
Train No./Name: 02301 / HWH NDLS AC SPLTransaction
Date: 3 Oct 2020
HOWRAH JN ( HWH) KANPUR CENTRAL
Cancellation/Refund ID: [protected]

The ticket was cancelled on 3rd October but the refund amount is still not credited into my bank account. Please help resolve this issue so that the refund amount is credited to my bank account as soon as possible.

Dear Sir/Mam

I'm Subam Sundar Tudu. I'm unable to receive OTP for my mobile number verification. For "login and booking with OTP" option, I received the OTP within seconds. But during mobile verification, I did not get any OTP. Even after crossing the daily limit, still I did not receive any OTP on my registered mobile number. Then I updated the app, still the problem persisted. So, I request the concerned authorities to solve this problem as soon as possible.

My IRCTC ID is "subamrocky01" and my email ID is "tudu.[protected]@gmail.com

Dear Sir/Madam,

I am a IRCTC member vickymyyho.

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to make online booking.

Thanks & Regards,
Vikram wadkar

I have made a payment on IRCTC website but ticket did not happen and it says payment pending from bank end but money has been deducted from my bank.

My reservation id at IRCTC is [protected].

Please help in this.

IRCTC portal asking to verify mail & mobile number, mail verification is completed but mobile number verification OTP is not coming at all ..even tryed with resend also OTP not coming

My id : ksvickynet

Today I have cancel two ticket among three pnr number is [protected]. But after that no refund processed till now behalf of irctc. Kindly guide me.

Hello team,

I want to update my permanent number and email id which i am using regularly to my IRCTC account. But it is getting failed with error "Already exist"

Login user : Dharmendra2487

Mobile number want to update : [protected]
Email ID want to update : [protected]@gmail.com

Existing Mobile number : [protected] (Not in use now)
Existing mail id : [protected]@gmail.com (Not working)

FYI : the above mail id and number is mine and want to update with my IRCTC account with user id "Dharmendra2487" ..

when i created new account, at that time i have resistered the above mail id and Mobile number . But due to some technical issue from IRCTC side, my account didnt work . So i have created new account with new mail ID and Number which i am not using now.

Can i request IRCTC to delete all churn data because this is a common issue from IRCTC that most of the users are facing.

Regards,
Dharmendra

I was traveling from nizamudin railway station to nashik road.
Dated: 03:10:2020
Train number: 02618
PNR: [protected]

I was charged excess fare for traveling over waited ticket..
I paid 625/- Rupees for the ticket..
While traveling TT took 300 rupees to allow me to travel without giving me my receipt for fine..
And I paid 1100/- Rupees for the excess fare ticket..

I want my refund back..

I have booked a ticket on 20 sept 2020 via IRCTC mobile app using ICICI payment gateway using Central bank of India Debit Card. Due to Some reasons, I cancelled the ticket on 21 Sept 2020. As stated by IRCTC refund amount is processed on 22 Sept 2020 . But I have not get my refund yet.
Please Help. Whenever I call to irctc they say Consult with Payment Gateway and Payment Gateway Says I cant help Consult to Irctc.

I am col tummala amarnath aged 65 retired army officer. I had booked one train ticket vide irctc next gen and paid by my sbi credit card no - [protected] on 06/12/19. However the ticket was cancelled because of non availability of two lower berths and the refund for this ticket (6420.40) till date has not been credited to me. The details are given below:-
Ser transaction date transaction id train no./name: amount
1. 06 dec 2019 [protected] 12214 ypr duronto exp 6420.40

I sent email to irctc and your given below:-

Transaction id: [protected]
S. No rfnd amt status settlementid receipt number actual refund date remarks rfnd type bank refund txn id
1 6420.4 refunded [protected] 09-dec-2019 success full refund [protected]

Dear customer

The refund has been processed against the said txn [protected] at irctc’s end. The refund details with refund arn no is as follows. With the help of arn number you can ask the refund status from your card issuing bank.

Order no. : [protected],
Refund date : 11-dec-19
Refund arn no. : 72300079344000239965499,
Refund amount : 6420.40/-
Acq id : 5759131324396708104059
Last 4 digit card no : 7104

Regards,
Monika jaiswal

However, the refund has not been credited to my sbi card or banker, because irctc is not ready to accept their mistake in crediting the wrong credit card ending with 7104, whereas my sbi credit card end with 4311. Hence the amount is not credited to my card or bank. Request amount of rs 6420.40 be refunded at the earliest.

Transaction id [protected] has 2 pnr's against booking amount of 12068 including irctc charges of 472

Pnr - n6fsrn - refund amount -3868
Pnr - bs5dfl - refund amount - 2532

Airasia has confirmed a full refund of
Basic fare - 5120
Tax - 6476
However irctc has only refunded back 6400 and balance 5196 is still pending since 2 month and am yet to get the refund of the remaining balance amount.

I booked below mentioned confirmed ticket on 17th august 2020 on irctc website.
1. From: gorakhpur railway station to: lokmanya tilak terminus.
2. Coach/seat number: coach number a2/ seat no. 42.
3. Pnr: [protected].
4. Total amount paid: rs 2669.09/-.
5. Scheduled departure date: 18th sep 2020.
6. Name of passenger: nathuni sharma.
7. Age: 50.

Under availability status, this ticket was booked and i got the confirmation with confirmed seat and coach number.

My father mr. Nathuni sharma was forced out of train by train ticket examiner in a rudely and abusive manner, even though he was having a valid ticket.
Now at around 11:30 pm midnight at basti railway station, he has no where to go.

Just because of irctc's misleading ticket confirmation, misconduct, no transparency of chart preparation and irresponsibility of irctc and railway. My father doesn't have any other option to comeback to mumbai.
Now we have only with one option left of air ticket of rs. 8, 107.00/-. Which i have booked just right now.

Indian railways should equally be responsible for no proper synchronization with irctc for ticket confirmation.

As a common man and citizen of india, this is how my father was treated.
I demand full compensation for this travelling including air-ticket i booked for my father's rescue at this time.

Due to this ineffectiveness of irctc and indian railways, my father has to suffer mental torture and embarrassment in front of whole passengers.

Regards,
Dheeraj nathuni sharma
[protected]

I cancelled by tickets by mistake in the irctc rail connect android app (By accidently clicking on cancel button). The app did not mention about the cancellation charge when i clicked on cancel. I was charged rs.420 for cancellation. I do not want to cancel the ticket.