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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jan 19, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 68

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V
Verukonda Monish
Mar 8, 2020
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I booked a train ticket in 14042 (Mussoorie express) on 08/03/2020.
However, it shows "pending from bank end" till now. I have used bmi to pay and payment was successful only. Status is not still clear, so i can not book another ticket.
Booking transaction id and

Reservation id - [protected]
Please reslove the issue as soon as possible

Thank you
+1 photos
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Dear sir

I am Basavaraj going to BNC to RC seat no S2 47 in this time in this time TT was come and enquired 2 times with dress night and morning the same thing is some was enquiring again without dress code please take a action against T T he was checking a S2 coch @the time of 9:00 I clk please tack action against that person

payment successful but ticket not booked - Comment #3659329 - Image #0
In my transactions section I am unable to view my previously booked tickets . Please resolve the problem as soon as possible. I am unable to view all my previously booked tickets. I have booked 3 tickets on the official website of IRCTC .
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    Midhun C
    Mar 8, 2020
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    I have done a booking on 08 mar 2020 and the status shows transaction pending with a description : "pending from bank end".
    What should i do?

    Upi reference id :[protected]

    Ticket booking details are

    Pnr number :
    Reservation id: [protected]

    Train no./name: 16305 / cannanore exp

    Ticket type: e-ticket

    From: aluva (Awy) 24 mar 2020

    To: kannur (Can) 24 mar 2020

    Booking date: 08 mar 2020

    Vikalp status: no

    Boarding station: aluva (Awy)

    Date of boarding: 24 mar 2020
    +1 photos
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      R
      Raunak0599
      Mar 8, 2020
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      Hi,

      I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
      What to do now?
      When and how can i get my money back?

      Train no./train name:12232/ cdg lko express
      Ticket type: e-ticket
      From: chandigarh (Cdg)
      To: lucknow nr (Lko)
      Booking date: 4 march 2020
      Boarding station: chandigarh (Cdg)
      Date of boarding: 05 march 2020
      Quota: tatkal
      Class: ac 3 tier
      Amount deducted:1384.09
      Bank name: paytm payment bank
      +3 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        D
        dpp79
        Mar 7, 2020
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        Address: 560013

        I would like to complaint about the constant honking by the trains in the residential area at all times of the day & night.

        We live in jalahalli (Also refered as hmt watch factory road. The following apartments are facing the problem;
        Tata aquila heights
        Brigade courtyard
        Prestige kensington
        Nacen
        It is very bad during weekends & holiday season.

        I would be of great help if operators are considerate towards people living close to the railway tracks.

        Thanks
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          R
          Rudrabhad
          Mar 6, 2020
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          Address: No. 43 PWD main road guru reddy layout B narayanapura, 560016

          I booked two tickets for mewar express (From udaipur to nizamuddin, 28th feb 2020). The train got cancelled. On redund status it is showing refunded on 1st march 2020 but i didn't recieve it in ky bank account. It has been 7 days now. I have asked my bank also they said they have no say in this. When will i receive my refund. I have tried contacting irctc customer care i didn't recieve a satisfactory reaponse from their end.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            J
            Jerinjoy.n
            from Erattupetta, Kerala
            Mar 6, 2020
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            Address: 686577

            I am jerin i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

            See below mentioned transaction

            June 8th 2018

            From: jerin joy (Jerinjoy. [protected]@okhdfcbank)
            Issuer bank: hdfc bank

            To: razorpay ([protected]@hdfcbank)

            Google transaction id: cicagkc87rw-eg
            Upi transaction id:[protected]
            +2 photos
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Mar 06, 2020
            Updated by Jerinjoy.n
            Please see the reply.of Razor pay

            I booked a train ticket in 17252 (GNT KCG express) on 06/03/2020.
            However, it shows "pending from bank end" till now. I have used BHIM UPI wallet to pay and payment was successful TODAY. Status is not still clear, so i can not book another ticket.

            ticket not booked payment debited - Comment #3658055 - Image #0
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              K
              Kishoregowth
              Mar 5, 2020
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              Hi I have tried to recharge my uts wallet(irctc IR unreserved ticketing) for 300 rs by today(5-mar 6.29 am) via freecharge and 300 rs debited from bank and got confirm message from freecharge that payment is sucess but 300 rs not credited in my uts wallet

              Need proper justification from irctc and the amont need to credit back to my wallet
              +2 photos
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                F
                foxyrani
                Mar 5, 2020
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                I have repeatedly contacted by phone and email trying to get them to send me an otp code to verify my international mobile number.

                I live in the uk and have always used icrtc before. I was updating my mobile number and without verification, i cannot access my account anymore.

                The last email gave me a ticket code of ticket id:-6308166. I have received many codes by now and spoken to many people on their phones.

                I need a solution to this problem so that i can access my booked tickets and can book new tickets.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  C
                  Chain Janghel
                  Mar 3, 2020
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                  Address: 383/4 st - 3/G~Pragatinagar, Durg, Chhattisgarh, 490006

                  My name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc my name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc
                  My pnr no is [protected]my pnr no is [protected]my pnr no is [protected]
                  My pnr no is [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    M
                    Mnn1
                    from Mumbai, Maharashtra
                    Mar 3, 2020
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                    Address: C16 Saraswati society, 390021

                    Today i am traveling from mumbai to baroda from duble decker and i bough idli from irctc wendor inside train /coach when i opened it it was sticking and it has wire like layers... This is happening for second time... Before one month when i traveled i bought aloo paratha and same happening this is so unfortunate u r playing with passengers health...
                    Double decker 12931 c10 114/115
                    +1 photos
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                      A
                      avinash saha
                      from Delhi, Delhi
                      Mar 3, 2020
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                      Sir, for my pnr number [protected], doj[protected], train no-02842, my 2nd ac ticket was from source station mas (Chennai) to destination stn. Src (Santragachi). Train departed from source station as per scheduled time and after travelling approx. 90 minutes train stopped for 2 hrs and then we have been told by tte and also we have received message from railways that that train has been cancelled and will not go further and it will return back to source stn chennai due to caa protest. After that as per railways train cancellation rules railway is supposed to give full refund but they refunded only 50 % (Rs.3110) of total fare. (Rs.5950). I have send so many mails to [protected]@irctc.co.in but till date they keep on writing refund is under process.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Vivek Jain
                      Reservation ID: [protected]
                      Train No./Name: 12011 / KALKA SHTBDI
                      Ticket Type: E-ticket
                      From: NEW DELHI (NDLS)04 Mar 2020 To: CHANDIGARH (CDG)04 Mar 2020 00:00 Hrs
                      Booking Date: 26 Feb 2020
                      Vikalp Status: No
                      Boarding Station: NEW DELHI (NDLS)
                      Date of Boarding: 04 Mar 2020 00:00 Hrs
                      The condition of A1 coach very bad.
                      The toilets are terrible.
                      The coach should be replaced by a new coach.
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                        S
                        Sanjay Avhad
                        Mar 2, 2020
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                        My name is sanjay, i am complainting about my refund amount of two tickets which debited from my sbi account at 18 february 2020 for cnf ticket booking but ticket did not book and stiil refund has not credited. First amount is 111.8 rupees and second one is 311.8 rupees. First ticket was for traveling from jalna to niphad station by tapowan express and second one for traveling from purna to nashik station by tapowan express. So please kindly request for refunding my total amount 423.6 rupees.
                        Thank you!
                        +2 photos
                        Mar 2, 2020
                        Complaint marked as Resolved 
                        I just want my refund as soon as possible my mobile no - 9921103882 and email - [email protected] Ac no. 32520818868 IFSC - SBIN0000440
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Mar 03, 2020
                        Updated by Sanjay Avhad
                        still their is no any reply from irctc . what did about my complaint
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                          harishchandra1989
                          Mar 1, 2020
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                          Sir i am traveling from kamakhya to prayagraj my dear no s10-77, i ordered food from irctc cater and food deliver by cater after eating food i found that food quality is very low acording to price, and curd which deliver is very bad quality and taste is also acidic which i could not explain.
                          I request you that please take action against the cater and dealer of north east express for improve food quality in trains.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            PriYesh PraSad
                            from Mumbai, Maharashtra
                            Feb 29, 2020
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                            Address: 800027

                            I have filed tdr for my ticket on 07/01/2020 which has been repudiated. The reason stated is - 'passenger has travelled'.
                            Registration number :[protected]
                            Pnr number : [protected]

                            But in fact the passenger (My father mr. Naresh prasad) has not travelled in that train as it was running late for more than 3hrs.

                            Passenger has travelled in another train which was booked in current online quota.
                            Pnr - [protected]

                            Please make it clear that how can same passenger tavel in same route on same time in two different trains.

                            I have attached e-ticket of that train from which passenger has actually travelled.

                            I want the full refund as soon as possible
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            From IRCTC site money deducted, PNR generated, but no ticket yet details in irctc
                            Rakshya Manu's reply, Feb 23, 2020
                            PNR 2408469469
                            From IRCTC site money deducted, PNR generated, but no ticket yet details in irctc
                            Sorry I forgot my user id and password so I can't book any reservations so please help to me to resend my user id and password too
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                              Mithu Chakraborty
                              from Kolkata, West Bengal
                              Feb 29, 2020
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                              Pnr no [protected] during on line form filled up requested lower berths for senior citizen and spondylitis also wife suffering knee pain. Ignored request and allotted upper and middle berth. Complaint to railmadad whose reply no request for lower berth hence disolved. Cancelled ticket lost 492/- again booked one no: [protected] this time also allotted upper and middle berths. Please help, we find difficult to climb upper and middle berths. My mobile no [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Brij2020
                                Feb 27, 2020
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                                I file tdr after charting due to one passenger is not travel, but before departure of train pnr no. [protected]. The tdr filing time is near about 8.20 pm and train departure time is 11.25pm. As per irctc care tdr request is repudiated.

                                My ticket id 5933654 & 6265751, every time they reject.

                                My question is this as per refund rule tdr is filed after charting but before train departure, tdr is file more the 2hrs before train scheduled departure.

                                I attached screenshot of tdr confirmation mail from irctc.
                                +1 photos
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                                  krishini14
                                  Feb 27, 2020
                                  Resolved
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                                  Resolved

                                  Address: Railway station, tiruppur, Tirupur, Tamil Nadu, 641603

                                  1. I have applied for a refund amount in irctc on february 6th - rs 730, due to network issues, the amount will be not credited yet.

                                  2. I have applied for a refund amount in irctc on february 9th - rs 1100 and
                                  Rs 857, due to network issues, the amount will be not credited yet.
                                  Also, i have checked with irctc customer care, they said that the amount has been initiated last week and also refunded.
                                  Another side, we have checked with the bank also, they registered a complaint regarding this.

                                  Kindly check and refund the amount.
                                  Feb 28, 2020
                                  Complaint marked as Resolved 
                                  Amount has been refunded.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    RahulKu44894057
                                    Feb 27, 2020
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                                    Address: Naya tola usri, post+p.s- gogri jamalpur, khagaria Bihar, 10ABCTS5495G2Z7

                                    आदरणीय महोदय, जब मैं दिनांक 26/02/020 सम्पूर्ण क्रांति एक्सप्रेस(12394) ट्रेनों में यात्रा कर रहा था, तो मैंने पाया कि खाना जो परोसा गया था जो बहुत ही घृणित था। जिसका में बर्णन नहीं कर सकता हूं महोदय सबसे ज्यादा दुःख इस बात की है, कि में जनरल डब्बा बैठा था और इसी डिब्बा में एक गरीब के साथ कितनी बड़ी अनियाय होता है वो सायद आप समझ सकते हैं जब वो खाना देने के लिए आया तो मैने भी एग बिरयानी लिया जिसका कीमत 90 रूपया लिया गया लेकिन सच तो ये है कि वो 90 पैसे के भी लयाक नहीं थे कारण यह है कि वो खाना कम से कम 2/3दिन की बासी खाना था जो किसी भी वक्ती के लिए बहुत ही हानिकारक साबित हो सकता है क्युकी ये जनरल डिब्बे में कोई देखने के लिए तो नहीं आता किया है या नहीं इसलिए श्रीमान से में प्राथना करता हूं कि कृपीया इसकी जांच करे ताकि आने वाले समय में किसी को परेशानी का सामना ना करना पड़े कृपया अपने भोजन की गुणवत्ता में सुधार करें। धन्यवाद
                                    इसका में पिक भी लिया हू और बिल भी इसपे भी आप फोकस कर सकते है
                                    By- Rahul Kumar
                                    At- Khagaria Bihar
                                    [protected]
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      adi here
                                      Feb 25, 2020
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                                      Address: Ahmad nagar gopsl gunj, Sagar, Madhya Pradesh, 470002

                                      My account of irctc ticket booking registered with mail adarsh. [protected]@gmail.com is suspended without any reason. Lator when i complsin about this thay told to provide aadhar card copy. I provided still account has not been undone. I am bank emplyee posted far from my home every saturday i need to book a ticket but duecto this i am facing problem.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Feb 25, 2020
                                      Updated by adi here
                                      Irctc complizn ticket no is 6141344
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                                        C
                                        Chinjuz
                                        Feb 25, 2020
                                        Resolved
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                                        Resolved

                                        1. Pnr: [protected]
                                        2. Train: okha ers exp; 3rd ac
                                        3. Ahmedabad junction to kozhikode
                                        4. Date booked for; 07mar2020
                                        5. Cancelled on: 14feb2020
                                        6. Refund id: [protected]

                                        The refund status says it has been refunded but it is not yet credited to my account as on 25feb2020. I request you to kindly resolve this issue and help me receive the refund amount as early as poosible.
                                        Feb 28, 2020
                                        Complaint marked as Resolved 
                                        Thank you so much for the prompt action due to which I got the refund within one day of raising the issue.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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