Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: C/first/135 lajpat nagar New delhi-24, Do, New Delhi, Delhi, 110024

Dear sir I am traveling ranchi to anand vihar date 9/3/2020 I was get down in Kanpur railway station there is the contactor name Agarwal in platform no 2 I purchased janta khana he charged from all passengers 20/- par janta khana but railway rate is 15/- I said I write your comlient he do what ever you want I don't care and when I said give me a bill he said go your train and don't asked the bill I have that stall photog raph also for you reference please take the action against him

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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This is with regards to my SBI Credit card payment, I had a failed transaction while booking IRCTC Ticket on the 11th of January 2019.

This was reported with SBI Cards in the month of January 2019 with following complaint no. C-1433A2486231 and R-1433A2837438 and the same issue was also raised with the IRCTC call center.

But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

They are stating that payment has been withheld by IRCTC and amount is debited from credit card.

I need the failed transaction details from a user IRCTC user ID : vikaskankariya. Along with a confirmation that refund is initiated with the transaction number.

The statement and the transaction details is attached for Rs. 1904 & Rs. 1904. Total Rs.3808.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by Vikas Kankariya It is more than 5-6 weeks the complaint is been raised but know one has replied. If this is not addressed then will file a written application to the court of law.

We request you to take the action immediately.

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Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
I paid using my upi via axis
When and how can i get my money back?

I have booked to dindugal to chennai
I have called customer support several times, they said our server was error call me after 10 mins. I have called again, they are saying the same issue again.
Kindly note this issue please

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Sai signature apartments nanakramguda, 500032

I have dropped multiple mails ti irctc customer care mail id with ticket numbers:6293215, 6295179, 6312522, 6321134, 6328449, 6343052, 6360649, 6299611, 6365474. All the time customer care representatives aresaying that 'kindly wait for some more time, concerned team is checking the issue and will get back to you soon. Kindly help to reactivate the account as i have already sent my aadhar copy as i requested. Please help in resolving this asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rajkumarsanga

Mar 10, 2020

Money debited from bank account during my irctc transaction, however ticket was not booked. Please find the below transaction id of irctc and UPI.
Upi transaction id[protected]
Irctc transaction id- [protected].
Kindly look into the issue and initiate the refund.
Thank you.

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L

Lalit Duggal

Mar 10, 2020

PNR [protected]
इतनी बेकार और घटिआ हालत वाला खाना एक झुगी झोपडी वाला बी नहीं बनाता होगा

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P

Prakash Kumar Panjiyar

Mar 10, 2020

I booked a train ticket on irctc app for 17007/SC DBG EXPRESS on 13/02/2020. However, after booking the ticket it shows "pending from bank end". I have used phonepay UPI to pay and payment was successful but status is showing pending from bank end. Reservation id - [[protected]]

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Address: TALUK OFFICE ROAD, 577427

I have attempted 5 times to book my tickets in railway from shimoga to bangalore and your irctc website says that the tickets not booked inspite of payment received by the irctc. It is nothing but a case fit for sec 420 of ipc (Cheating). When the amount has been credited to irctc then how could you deny to provide the services to passengers. It is nothing but a fraud and cheat to the passengers. I just not claiming the amount, i need the justice and i will attain it through the competant jurisdiction of law.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Kindly have a look on this complaint and do the necessary steps to credit back the amount deducted from me.

In website it says: "since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days."

Its been a month and no process has done.

Transaction id: [protected]

Payment transaction id : p2002071127432227915433

Ernakulam town (Ern) trivandrum cntl (Tvc)

Transaction date: 7 feb 2020

Transaction amount: 442.7

Payment status: pending from bank end

Failure reason: no response from bank

Train name: trivandrum exptrain number: 12695
Boarding station: ernakulam town (Ern) date of boarding: 09
Quota: tatkal (Tq) class: sleeper class (Sl)
No. Of adults: 1no. Of children: 0
Bank name:refund id: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 08, 2020

Updated by Midhun C and here is the payment receipt by application during booking

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Ram krushna

Mar 10, 2020

Booked a train ticket in 18646 (East cost Express) on 23/04/2020.
However, it shows "pending from bank end" till now. I have used Credit & Debit cards / Net Banking / Wallet / UPI (powered by Airpay) pay and payment was successful 2 days before. Status is not still clear, so i can not book another ticket.so please resolve my issue.

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P

pramod nagalikar

Mar 10, 2020

Dear sir,
Irctc has not refund my partially booked tickets with booking txn ID [protected] and refund seq ID [protected]/[protected].
despite of many mails and calls made no one is responding and no money has been refund so far.
out of 3 tickets booked only one ticket amount was returned.

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I booked a train ticket in 14042 (Mussoorie express) on 08/03/2020.
However, it shows "pending from bank end" till now. I have used bmi to pay and payment was successful only. Status is not still clear, so i can not book another ticket.
Booking transaction id and

Reservation id - [protected]
Please reslove the issue as soon as possible

Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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B

Bassu1994

Mar 10, 2020

Dear sir

I am Basavaraj going to BNC to RC seat no S2 47 in this time in this time TT was come and enquired 2 times with dress night and morning the same thing is some was enquiring again without dress code please take a action against T T he was checking a S2 coch @the time of 9:00 I clk please tack action against that person

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P

PRATIBHA HANWATE

Mar 10, 2020

In my transactions section I am unable to view my previously booked tickets . Please resolve the problem as soon as possible. I am unable to view all my previously booked tickets. I have booked 3 tickets on the official website of IRCTC .

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I have done a booking on 08 mar 2020 and the status shows transaction pending with a description : "pending from bank end".
What should i do?

Upi reference id :[protected]

Ticket booking details are

Pnr number :
Reservation id: [protected]

Train no./name: 16305 / cannanore exp

Ticket type: e-ticket

From: aluva (Awy) 24 mar 2020

To: kannur (Can) 24 mar 2020

Booking date: 08 mar 2020

Vikalp status: no

Boarding station: aluva (Awy)

Date of boarding: 24 mar 2020

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Train no./train name:12232/ cdg lko express
Ticket type: e-ticket
From: chandigarh (Cdg)
To: lucknow nr (Lko)
Booking date: 4 march 2020
Boarding station: chandigarh (Cdg)
Date of boarding: 05 march 2020
Quota: tatkal
Class: ac 3 tier
Amount deducted:1384.09
Bank name: paytm payment bank

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 560013

I would like to complaint about the constant honking by the trains in the residential area at all times of the day & night.

We live in jalahalli (Also refered as hmt watch factory road. The following apartments are facing the problem;
Tata aquila heights
Brigade courtyard
Prestige kensington
Nacen
It is very bad during weekends & holiday season.

I would be of great help if operators are considerate towards people living close to the railway tracks.

Thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: No. 43 PWD main road guru reddy layout B narayanapura, 560016

I booked two tickets for mewar express (From udaipur to nizamuddin, 28th feb 2020). The train got cancelled. On redund status it is showing refunded on 1st march 2020 but i didn't recieve it in ky bank account. It has been 7 days now. I have asked my bank also they said they have no say in this. When will i receive my refund. I have tried contacting irctc customer care i didn't recieve a satisfactory reaponse from their end.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 686577

I am jerin i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

June 8th 2018

From: jerin joy (Jerinjoy. [protected]@okhdfcbank)
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)

Google transaction id: cicagkc87rw-eg
Upi transaction id:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 06, 2020

Updated by Jerinjoy.n Please see the reply.of Razor pay

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S

shaiksubhani

Mar 6, 2020

I booked a train ticket in 17252 (GNT KCG express) on 06/03/2020.
However, it shows "pending from bank end" till now. I have used BHIM UPI wallet to pay and payment was successful TODAY. Status is not still clear, so i can not book another ticket.

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Hi I have tried to recharge my uts wallet(irctc IR unreserved ticketing) for 300 rs by today(5-mar 6.29 am) via freecharge and 300 rs debited from bank and got confirm message from freecharge that payment is sucess but 300 rs not credited in my uts wallet

Need proper justification from irctc and the amont need to credit back to my wallet

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have repeatedly contacted by phone and email trying to get them to send me an otp code to verify my international mobile number.

I live in the uk and have always used icrtc before. I was updating my mobile number and without verification, i cannot access my account anymore.

The last email gave me a ticket code of ticket id:-6308166. I have received many codes by now and spoken to many people on their phones.

I need a solution to this problem so that i can access my booked tickets and can book new tickets.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 383/4 st - 3/G~Pragatinagar, Durg, Chhattisgarh, 490006

My name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc my name is chain das janghel i booked rooms for 5 person and 2 double beded rooms at varanashi on[protected]. Money deducted from bank but room not booked. Please refund money which is deducted by irctc
My pnr no is [protected]my pnr no is [protected]my pnr no is [protected]
My pnr no is [protected]

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Address: C16 Saraswati society, 390021

Today i am traveling from mumbai to baroda from duble decker and i bough idli from irctc wendor inside train /coach when i opened it it was sticking and it has wire like layers... This is happening for second time... Before one month when i traveled i bought aloo paratha and same happening this is so unfortunate u r playing with passengers health...
Double decker 12931 c10 114/115

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Sir, for my pnr number [protected], doj[protected], train no-02842, my 2nd ac ticket was from source station mas (Chennai) to destination stn. Src (Santragachi). Train departed from source station as per scheduled time and after travelling approx. 90 minutes train stopped for 2 hrs and then we have been told by tte and also we have received message from railways that that train has been cancelled and will not go further and it will return back to source stn chennai due to caa protest. After that as per railways train cancellation rules railway is supposed to give full refund but they refunded only 50 % (Rs.3110) of total fare. (Rs.5950). I have send so many mails to [protected]@irctc.co.in but till date they keep on writing refund is under process.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

docvivekjain

Mar 3, 2020

Vivek Jain
Reservation ID: [protected]
Train No./Name: 12011 / KALKA SHTBDI
Ticket Type: E-ticket
From: NEW DELHI (NDLS)04 Mar 2020 To: CHANDIGARH (CDG)04 Mar 2020 00:00 Hrs
Booking Date: 26 Feb 2020
Vikalp Status: No
Boarding Station: NEW DELHI (NDLS)
Date of Boarding: 04 Mar 2020 00:00 Hrs

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P

Pasdenger

Mar 3, 2020

The condition of A1 coach very bad.
The toilets are terrible.
The coach should be replaced by a new coach.

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My name is sanjay, i am complainting about my refund amount of two tickets which debited from my sbi account at 18 february 2020 for cnf ticket booking but ticket did not book and stiil refund has not credited. First amount is 111.8 rupees and second one is 311.8 rupees. First ticket was for traveling from jalna to niphad station by tapowan express and second one for traveling from purna to nashik station by tapowan express. So please kindly request for refunding my total amount 423.6 rupees.
Thank you!

Mar 2, 2020

Complaint marked as Resolved

I just want my refund as soon as possible my mobile no - 9921103882 and email - [email protected] Ac no. 32520818868 IFSC - SBIN0000440

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 03, 2020

Updated by Sanjay Avhad still their is no any reply from irctc . what did about my complaint

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Sir i am traveling from kamakhya to prayagraj my dear no s10-77, i ordered food from irctc cater and food deliver by cater after eating food i found that food quality is very low acording to price, and curd which deliver is very bad quality and taste is also acidic which i could not explain.
I request you that please take action against the cater and dealer of north east express for improve food quality in trains.

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Address: 800027

I have filed tdr for my ticket on 07/01/2020 which has been repudiated. The reason stated is - 'passenger has travelled'.
Registration number :[protected]
Pnr number : [protected]

But in fact the passenger (My father mr. Naresh prasad) has not travelled in that train as it was running late for more than 3hrs.

Passenger has travelled in another train which was booked in current online quota.
Pnr - [protected]

Please make it clear that how can same passenger tavel in same route on same time in two different trains.

I have attached e-ticket of that train from which passenger has actually travelled.

I want the full refund as soon as possible

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rakshya Manu

from Lala, Assam

Mar 3, 2020

From IRCTC site money deducted, PNR generated, but no ticket yet details in irctc

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Rakshya Manu's reply, Feb 23, 2020

PNR 2408469469
From IRCTC site money deducted, PNR generated, but no ticket yet details in irctc

M

Mrsk Swasthika

Mar 3, 2020

Sorry I forgot my user id and password so I can't book any reservations so please help to me to resend my user id and password too

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 68

kanpur railway platform

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I had a failed transaction while booking irctc ticket by sbi credit card

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pending from bank end

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irctc user id is disabled since last 10 days and no action has been taken yet despite sending multiple mails and my aadhar copy as requested

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quash the irctc website

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refund not credited into my account (error while booking : pending from bank end)

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payment successful but ticket not booked

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pending from bank end

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transaction status=pending from bank end

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honking by train operators in residential area (bangalore)

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refund not received after 7 days of cancelled train

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ticket not booked payment debited

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300 rs debited from bank but not credited in uts wallet irctc ir unreserved ticketing app

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otp not received to verify mobile number

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stay at varanashi room not booked

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idli was so bad... it was stingy

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my full ticket fare refund is pending for train cancelled by india railways

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i am complaining about my refund amount of two tickets

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food quality

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tdr request repudiated falsely

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