Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Below was the email sent to irctc on 09th feb 2020. They have a customer support team which apparently has no sense of customer support.

Dear team,

This is the snapshot of the ticket that i had booked long back which has my address and all my details.
On what basis does the address look not properly mentioned? Are you guys blocking user accounts at your whim and fancy?

My account and address have been the following for some 7 - 8 years and now you are saying the address is not correct?

To date, i have no communications from irctc regarding the requirement for id proof or documents. You have not even done the basic thing of asking for the details or giving a warning / notice prior to deactivation of accounts. Is this what you call customer care? How can a large institution such as you arbitrarily deactivate accounts without informing the user prior? Or sending an email after deactivation would have helped.

I am attaching my ticket and the relevant id proof. I expect this error from your end to be corrected or i am willing to take this matter further.

This is vidyasagar, today i have booked a 3rd ac tatkal ticket which i haven't got confirmation page in irctc website. So tried 2nd time for the same person which again failed to get confirmation page. But when i looked booked ticket history i saw two confirmed tickets for the same traveller with same login details. How this is possible. This is reduculus having two tickets for same date, train, traveller and login details. This is not fair, you are just cheating people by maintaining this worst website.

I need to book a ticket from tenkasi jn to chennai egmore and i made my transaction through upi today and amount was debited from my account but the ticket was not booked. Please help me get through this problem. It's showing me "pending from bank end"
Please help me to get my refund as early as possible as i need to book my ticket.
Date of incident:[protected]
Company: irctc
Amount debited: rs.382

Sir
I filled TDR on PNR [protected] and now The status is showing failed the train was late by 3 and more hours me and my family waited for train in station for 2-4 hours then i filled TDR and we travelled in BUS, so want refund because my train was late by 3+ hours.
Now the status is showing TDR failed and the customer care was also not helping me.

Tdr was filed on 10th august 2019. Train was running late for more than 3 hours. Tdr refund was approved in dec'19 but refund amount is still under process i. E. Not credited yet.
Pnr no. - [protected]
Refund approved date - 11/12/2019
Payment of refund amount is under process.
Refund status on irctc site is attached.
Please process the refund asap.

Dear sir,
My irctc user id 'rrajeesh19' regularly using from past 6 years is suddenly blocked from your end on january 2020 1st week, i raised a complaint on january 10, thereby got the information as its a garbage account. I produced address proof via mail and got registered complaint with a ticket id 5933011. But still its not resolved even after continous follow up. Please look in to this negligence and resolve as soon as possible.
Regards
Rajeesh r
Ph :[protected]

Sir
I used UPI method to recharge UTS R-wallet mobile app( Under IRCTC).At first attempt money is not credited to my R Wallet but amount deducted from account So, i try to recharge again.
Later bank statement shows money debited twice but recharge done for once.Money debitted from bank account twice but it is not credited in R Wallet for one transaction.
Kindly do the needful.
Thanking you.
Yours faithfully

I had cancelled a ticket pnr no. [protected]. From ndls to ljn. I cancelled it on 3rd feb. Irctc has given credit instruction to payment gateway. Transaction id provided by irctc is [protected]. Bank said that its not our issue. Talk to irctc. Irctc said that they hav given credit insurance. Kindly help me
I shall be highly obliged to you
Regards
Suhaib ahmad
Date of booking 21/01/2019
Date of cancellation 03/02/2020
Date of refund according to irctc 04/02/2020
Amount to be refunded 1990.00
Registered mobile number [protected]

Dear irctc team,

Don't make it as a big issue.. Please make sure they won't repeat it again in the future... I can understand it is very difficult to get good food while traveling in india by train.. Had many insident today while brought a pazhanpori we couldn't finish it because it had smell me and my friend throw it in shornur that i brought it from outside sellers not from the train catering.. And afternoon from mangalore i brought a fish curry meals for 100 rupees per meal that is also i couldn't complete because of bad quality..

Dear irctc,
I am travelling now in 22150. I am sitting in s9 seat number. I brought a upma for my breakfast but while i am eating i found one cockroach in it.. I went to pantry and talked to the supervisor but he said it may happen because so many cockroaches are there he said. They are not serving hygienic food at all kitchen is soo dirty. Service guys are all not serving hygienically. Please do the needful i have a video to share you and other passengers also took it in there mobile too regarding this.

I travelled on train 12449 from ratnagiri to bsr on 11/02/20, i took 2 coffee, which was served by pantry car staff on the train, suppose to be rupee10.00 for 150 ml as per rate list in the pantry car, but the server asked me for rupee 30.00., and he served approx 100ml of coffee it was not 150 ml. Aftewr i finished my coffee, i noticed the rate of coffee for 150 ml is mentioned as rupee 10.00. So when he was returning to pantry car i asked him about charging more and giving less quantity of coffee, he said there are two types of coffee, and he gave me rupee 15.00 wala coffee.
First of all he never mentioned that he has two types of coffee or two types of tea, one for 10, other one is for 15., since it is not listed in rate list in pantry car two different types of coffee with two different rates. And i have observed that this is common practice of charging more for the product and giving less quantity all the time, this is clearly cheating, i guess people don't have time to report or want to deal with this kind of problem.
When i went to talk to pantry car manager, i got my rupee 10 back for charging extra also i made sure that he provide me extra coffee for serving less quantity in first instance, he gave me receipt, which was legal for the price and quantity. I am sure he would not have given me receipt for rupee 15 for 100 ml coffee.in fact server was arguing and manager was supporting him that he had given 150 ml of coffee for special coffee which he charged me rupee 15.00.
I am sure everyday this pantry car staff must be making lots of money by charging extra and serving less quantity. Of tea/coffee with full support of manager in charge on the pantry car.
How can this be stopped? I know it is just small amount of rupee 5 for tea/coffee + getting less quantity for a cup of tea/coffee. Millions of passengers travel everyday on indian railway and this is common practice of cheating is on.
Hope there will be some strict rule comes in to effect so people don't have to pay more, in fact they can get better product for the price they pay if there is no cheating involve.

Train did not reached the boarding point (Erode) on 18th aug 2019, so we couldn't travel and filed tdr for pnr [protected].

Refund case pertaining to pnr no. [protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.

But we didn't travelled in mentioned pnr because it didn't reach erode (Boarding point)

Alternate travel details - post, we got ticket 20th aug 2019 from erode (Ed) to mas, same three passengers travelled in pnr [protected].

Please take necessary action on this.

Ttr would have verified passenger details with id proof right, we can identify from this. Please investigate.

I have booked 2railway tickets through irctc mobile app but after the confirmation of payment page got blank for 40min and my money got debited inr 940.48from my account but my ticket was not booked and when i was checked my account statement the i got remarks in narration column '[protected]- paytmirctcecatering' and reference number '[protected] ' and transaction date in 08/02/2020train name is intercityexpress from new delhi to indore. Yet my money is not credit back so please arrange refund as soon as possible and also i would like to share one thing that after this failure was happen i was booked my tickets again in same train and that time i got my tickets but amount of first time not refunded yet.

We had ordered 3 veg thalis from a hotel in gooty, while traveling on train (17604: from yashwantpur to kacheguda). Order no: 39176245. But we received only one thali and even the taste was extremely bad. Here is the hotel number: [protected].
I request you to refund my money for 2 thalis. And please take this issue seriously, as many customers might be duped this way. Thank you.

Hi,

This is anandraj, i am using frequently the uts mobile apps (Uts id.[protected]) to book unreserved tickets for traveling.

Recently, i have recharged my wallet balance through online paytm - ag on 7th feb 2020 and transaction reference [upi ref no.[protected]]. It got failed but the amount was deducted in my bank account reference for transaction. I have enquired with bank and confirmed that the transaction was success and adviced check with paytm.

Hence, need your assistance to refund the amount in my wallet balance or my bnk account.

Anandraj

Hello sir/ma'am
I have made a booking on IRCTC on 25th january but due to some error my money got deducted(around 900 rs.)
As according to the rule refund was initiated by the IRCTC on 27th as per the rule of debit card deductions I have waited for 6-7 days but amount was not refunded I tried contacting to both the parties IRCTC and SBI. They both firstly didn't take the responsibility for the delay or not refunding the amount. And after a long conversation and mail IRCTC gave me the prove of initiating a successful refund of mone on 27th january with providing the proper bank transact refund Id. Now on another end when I contacted to the SBI customer care they are continuously saying to contact the IRCTC even after the proper resolution given by the IRCTC. Now both the parties are playing with not taking the responsibility and even after this SBI persons are saying "what can we do may be IRCTC have not refunded the money to us".
It's very hurtful to see these type of irresponsibilities by these TOP service providers. Please help me with proper resolution and help me to get my money back.

My IRCTC transaction id-[protected].

My bank transaction id-
243082.

Please help me with this issue I will be highly obliged to you.

I have been using my irctc user id since many years (2007 or so).
I am a regular traveler and books the ticket for myself, my family members.
I have irctc wallet also linked to it.
One fine day when i tried to log in it mentioned user id blcoked. After checking with customer care i came to know about junk profile. Since then i am sending mails to irctc care to unblock and given the details they asked for, till date i didnot get any response and i am facing severe problem in booking the tickets.
User id : sri1prihan

I was ordering food through uber eats, when i selected paytm as my payment mode, all of sudden amount got debited from my card for zaak epayment services and transaction was unsuccessful.
This is not acceptable and the money should be refunded.

Amount: 523 rupees which have no reference on what transaction being processed. Please take this up and process the refund.

PNR No: [protected] Train No. & Name: 22691 / RAJDHANI EXP Quota: GENERAL (GN) Transaction ID: [protected] Date & Time Of Booking: 30-Oct-2019 10:10:56 HRS Class: THIRD AC (3A) From: KSR BENGALURU(SBC) Date Of Journey: 28-Jan-2020 To: NAGPUR(NGP) Boarding At: KSR BENGALURU(SBC) Date Of Boarding: 28-Jan-2020 Scheduled Departure: 28-Jan-2020 20:00 * Resv. Upto: NAGPUR(NGP) Scheduled Arrival: 29-Jan-2020 15:25 * Adult: 1 Child:

Dear sir,

Request you to control on Catering services Rajadhani express.

A. From Bangalore to Nagpur

Please find attached my ticket and pictures for your reference .

1. Morning Tea - skipped for all passengers . When I asked service person about this service, he told, tea served along with breakfast .

2. during breakfast, tea served in normal cup. (No logo Indian railway. No pot service)

3. See Vegetable qty offered to all passengers during Lunch . when I asked, he is adjusting from extra.

Called TT, Catering Manager and showed and witnessed by fellow passengers. Manger offering me additional because I raised concern. He is saying, think about myself not to bother about fellow passengers .

fellow passengers never raise concern . Catering managers utilizing their weakness .

We pay money and GST because we expect RAJADHANI Express some thing better than other trains. But situation horrible.

B. From Nagpur to Bangalore

1. Lunch - He skipped Pickle Packet not only for me, but for all . when I asked coach bearer, he told "I forgot" Forgot for all .

unfortunately some foreigner also travelling. She is see the way they are separating food near wash room, very horrible situation.

Please act sir. Appreciate if you acknowledge this mail. Really its an harassments. killing the ego . Insulting Passengers by supplying food only name sake.

Best regards

AK Rao

Dear sir/madam, i had booked a ticket from ghy to slgr journey date 21st - january - 2020, but the train got late from more than 12 hours. I had filed the tdr on the same day at 21-jan-2020 22:39 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 21-jan-2020 ticket amount: 1505.00