Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.
My train prayag raj reached allahabad railway at 7 am on 4th feb from delhi.
Irctc retiring room process starts allocating rooms from 8 am, till the time i always wait on platform (No problem). Once counter opened for room allocation then i joined the queue. At my turn the irctc person on the counter asked me for booking details which i gave him like booking ref id, original id proof and all as usual.

Issue:- then he asked the hard copy for my id proof. I had original with me which i already shown him but he insist to provide hard copy.
It is no where mentioned on your website also that at the time of counter passenger have to give hard copy. I requested him to allocate the booked room to me and i said i will provide you hard copy also at the noon time as i have a hearing in high court court at 9:30 am so please let me go but he refused and asked me to quit the line. At 8 am in morning no printout shop is open generally.
I went to near market but all shops were closed. I got late in all these process and my court hearing passed over for which i came from delhi.
This is not the 1st time i booked online irctc retiring room. I booked it hundreds of times in past but never required hardcopy of id proof.
If it is required then there should be clear guidelines at the time of booking or there should be option to upload online. Why hardcopy is required?? Even tickets and all other process moving towards paperless now a days.
Who is responsible for such inconvenience caused? My whole day got waste due to this and my purpose for came allahabad high court defeated only for one page printout. Why that irctc official not allowed me to enter the room even after i showed him original id card which was mentioned in my booking form.
This is very serious issue and should be rectified by irctc so that other passengers should not suffer with same situations in near future.
Please look into this and update me on this.
If need any other information from my side then do let me know

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.

Issue - most common issue that dormitory most of the time shows "slot not available" on portal so as an alternative i need to book double/single bed room which is expensive than dormitory. It should not be possible all the time that slots are not available because i tried 30 days before also and same message appeared on portal. I tried with both fwd and return journey pnrs with different dates and time but same message appears all the time. I guess there is some issue with irctc website or any wrong intention to force to book single/double bed rooms instead of dormitory. Please look into/ investigate and update on the issue.
If need any other information from my side then do let me know.

Food seller inside train coaches are unauthenticated, they are wearing irctc uniform but it can also be morphed. My suggestion for irctc is to provide name and unique identification number and create an online profile of the seller with photo, whenever we need to identify him we just verify the seller online. Otherwise it is difficult for some people to buy food from random people.

Hi team,

This is regarding the pnr "[protected]", doj 18 jan 2020, train no 11019. There are 3 passengers in the pnr and only 1 ticket got confirmed while on boarding the train. As i can't left my family alone so me and my wife traveled in one ticket. 3rd passenger did not travel and we filed tdr for her. We informed tte same thing to update in his file.

Now i can see the tdr is rejected. Can you please help in doing the further investigation. The third passenger was not in the source location i can prove in any legal platform.

Request to reverify and do the needful.

Dear sir,
My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...

I have booked 4 ticket from itwari to raipur in train no. 18240 dateof journey:[protected] pnr [protected]... After preparation of chart i received a message from irctc that i have alloted 4 seats s6-10, s6-11, s6-13, s6-14 and suddenly i received a msg that my ticket has been cancelled and no refund. How can it be possible when i have not cancelled my ticket???

I request you to process the refund for my tickets anyhow since it was not our fault...

I am travelling by kv exp from muv to ndls and allotted rac birth no 39 in b3 coach on 02022020. After completion of passengers tickets checking tte has given bearth to rac passenger who travelled at seat no 55 in same coach instead of my rac ticket. Which is not justified as the rac was upper than all rac passenger. Please look matter and action may be taken to minimise bribe. My pnr no is [protected]

Money deducted via paytm upi in irctc app but it’s showing transaction failed and pending from bank end.

When i am calling paytm they are stating irctc needs to refund the money as it was successfully transferred to them via paytm gateway.

I have also attached the relevant transaction statements, screenshots and replies from irctc and paytm accordingly on my complaints.

Issue details:

Irctccare open ticket# 6063285

Irctc transaction id# [protected]

Upi reference id:[protected]

Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
Irctc website is showing "pending from bank end" status.

Kindly refund the debited amount to my credit card.

Payment gateway: hdfc bank
Credit card company: sbi
Transaction amount: inr 1350
Transaction date: 01feb2020
Transaction time: 02:31 pm

Hi. I had booked the 2 takkal tickets and both are went to waiting list atlast only one ticket got confirmed and one was not confirmed. But i didn't got the refund for 1 ticket and even more i had filled the tdr but now the status shows as tdr repudiate. What i can do further to get refund. Plese let me know what are details to required to check the same. Thanks in advance.

Sir,

I have booked ticket on irctc and made payment through your gateway, my money is deducted but my ticket and booked as irctc still showing payment pending from bank. I am attaching the screenshot for the deduction. The payment made is using razorpay gateway and using amazon you payment

My irctc user id - bhalotia03
My booking was from - jaipur — mumbai

Below is the details for which ticket is not booked

Rs 1131.80 debited from a/c *8888 on 25-01-20 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report

I booked my ticket on irctc.co.in on[protected], for cnb to ypr and wanted to book the ticket in tatkaal quota. The amount was deducted from bank, but it is showing that pending from bank end. And i have got notification from bank that amount was deducted and the transaction was successful. I am attaching both the files. I want the refund as soon as possible as i need to book the other tickets.

Hello
My 2 transaction refunds is pending between sbi bank and irctc.
On calling customer care no.
They are blaming each other for my loss. Sbi blame google pay, irctc.
Google pay blame irctc, sbi
Sbi blame google pay and irctc

On going sbi bank, they also don't do the job properly, or you can say they do job of customer according to there account balance.

Either your service need some talented employees or more cash or may be it need to blame each other like disgusting politics.

Transaction id : [protected]
Blaming each other for refunds

Transaction id : [protected]

Transaction page in your website got refreshed after i finished my transaction in google pay. Your website did not confirm the payment. My account balance deducted but ticket didn't booked.

I booked a train ticket in 14806 / bme ypr ac exp on 23jan20
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
Booking transaction id - [[protected]]
Reservation id - [[protected]]

Paytm wallet transaction id - [[protected]]

Hi Team,

Need help for re-activating my IRCTC account "manomohank" . I have sent first mail to [protected]@irctc.co.in on 23 Dec 2019 (ticket id[protected] as suggested by there customer Care. After that they informed me that it was due to " You did not mention proper address in your user id profile so your user id has been deactivated due to Garbage or Junk profile.

I have sent all the details what ever they asked for. My question is, i have linked to my Aadhaar card and address is auto fetched and than how come they says not mentioned proper address.

I am following up from Dec 23 2019 till than only one answer i received (your below-enclosed email has been forwarded to concern department, you will receive a reply in this regard shortly) but never got a reply from them even after call nothing happened . Please help me on this to immediate re-activation of my account.

Booked a train ticket from mgr chennai ctl (Mas) to aluva (Awy) and the boarding date was 22-dec-2019.
Train name : rapti sagar exp.
Train no.: 12511.
Pnr number : [protected]
Transaction id : [protected]
Train was delay for 12 hours so i filed tdr as per the advice gave by irctc customer executive.
Tdr filing date : 22-dec-2019 00:24:49 hrs
For long time i can see the status as cr registered. Reg no.[protected].
When do i get the refund?

Payment of inr 1718 completed via upi but ticket not booked. Status showing as ‘pending from bank end’. Status of ticket is unclear, and is showing in pending transactions on the application. Kindly refund the amount or confirm the booking of the ticket.

Details included in screenshots.

Transaction id: [protected]
Shatabdi express
Mas - sbc
Tue 28 jan
Txn on 19 jan

Hi team,
I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat number 18.
I asked for non veg food and there was a strand of hair in that omelette. This is the second time i am facing this issue so i thought i should complain this time.
You are charging a good amount and still we get such unhygienic food.
This is really unacceptable.
Chefs should wear gloves and caps.
Also, ingredients should be clean and of good quality.
I hope you will take a strict action to avoid such instances.

Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
Pls find the ticket no. And reminders sent.
- 5493053
- 5493279
- 5720764
- 5795612

Today when contacted they asked me again to send the reminder. I am really pissed off.
The amount to be refunded is : rs. 4985 & rs. 2240

I will share you my pnr no. And other details once i hear from you based on ticket id assigned.
Pls help me in getting my refund back.
Br//zafar

I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited but the ticket has not been booked. Status is showing - pending from bank end. I called my bank also, they told it has been credited to irctc. I called irctc also they told me to wait for half an hour so that status will get updated but i m neither getting response nor my refund