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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 69

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G
gaurav_talyan
Feb 5, 2020
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I booked online irctc retiring room at allahabad railway station for 4-feb-2020.
My train prayag raj reached allahabad railway at 7 am on 4th feb from delhi.
Irctc retiring room process starts allocating rooms from 8 am, till the time i always wait on platform (No problem). Once counter opened for room allocation then i joined the queue. At my turn the irctc person on the counter asked me for booking details which i gave him like booking ref id, original id proof and all as usual.

Issue:- then he asked the hard copy for my id proof. I had original with me which i already shown him but he insist to provide hard copy.
It is no where mentioned on your website also that at the time of counter passenger have to give hard copy. I requested him to allocate the booked room to me and i said i will provide you hard copy also at the noon time as i have a hearing in high court court at 9:30 am so please let me go but he refused and asked me to quit the line. At 8 am in morning no printout shop is open generally.
I went to near market but all shops were closed. I got late in all these process and my court hearing passed over for which i came from delhi.
This is not the 1st time i booked online irctc retiring room. I booked it hundreds of times in past but never required hardcopy of id proof.
If it is required then there should be clear guidelines at the time of booking or there should be option to upload online. Why hardcopy is required?? Even tickets and all other process moving towards paperless now a days.
Who is responsible for such inconvenience caused? My whole day got waste due to this and my purpose for came allahabad high court defeated only for one page printout. Why that irctc official not allowed me to enter the room even after i showed him original id card which was mentioned in my booking form.
This is very serious issue and should be rectified by irctc so that other passengers should not suffer with same situations in near future.
Please look into this and update me on this.
If need any other information from my side then do let me know
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    gaurav_talyan
    Feb 5, 2020
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    I booked online irctc retiring room at allahabad railway station for 4-feb-2020.

    Issue - most common issue that dormitory most of the time shows "slot not available" on portal so as an alternative i need to book double/single bed room which is expensive than dormitory. It should not be possible all the time that slots are not available because i tried 30 days before also and same message appeared on portal. I tried with both fwd and return journey pnrs with different dates and time but same message appears all the time. I guess there is some issue with irctc website or any wrong intention to force to book single/double bed rooms instead of dormitory. Please look into/ investigate and update on the issue.
    If need any other information from my side then do let me know.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      9205879126
      Feb 5, 2020
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      Food seller inside train coaches are unauthenticated, they are wearing irctc uniform but it can also be morphed. My suggestion for irctc is to provide name and unique identification number and create an online profile of the seller with photo, whenever we need to identify him we just verify the seller online. Otherwise it is difficult for some people to buy food from random people.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      No refund for One untravelled and three WL ticket .PNR [protected] .TDR raised no action taken

      authentication of food seller in train - Comment #3642224 - Image #0
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        asis123
        Feb 4, 2020
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        Address: Hyderabad, Telangana, 500084

        Hi team,

        This is regarding the pnr "[protected]", doj 18 jan 2020, train no 11019. There are 3 passengers in the pnr and only 1 ticket got confirmed while on boarding the train. As i can't left my family alone so me and my wife traveled in one ticket. 3rd passenger did not travel and we filed tdr for her. We informed tte same thing to update in his file.

        Now i can see the tdr is rejected. Can you please help in doing the further investigation. The third passenger was not in the source location i can prove in any legal platform.

        Request to reverify and do the needful.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        I have cancelled booked train ticket0n 18th of this month, so for i have not received any refund.
        Transaction id:[protected]
        pnr number: [protected]
        I have booked four tickets from morappur to tirupur station, Rs.439.66 was deducted, but the status of my ticket was not booked.my transaction id.[protected] date.05 feb 2020.furtherly i fhad mailed to irctc customer care.they assigned me Ticket Id:-6091386 for my mail.

        refund for partially confirmed ticket when one passenger did not travel - Comment #3642206 - Image #0
        Dear team,
        Ticket amount deducted from bank account but in irctc portal its showing pending from bank and ticket not booked.

        Reservation ID: [protected]
        I had cancelled the ticket on 30.12.2019. And amount of 190 has to be credited to my account. But after 12days also it is not done.in the website it is showing refunded on 30.12.2019 and bank name as Indian Bank. Details as below, ,

        Transaction id - [protected]
        Refund id - [protected]
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          shyam@2123
          Feb 4, 2020
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          disable of account

          Address: Patna, Bihar, 801503

          Dear sir,
          My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...
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          Komal Hatwar
          Feb 3, 2020
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          Address: Nagpur, Maharashtra, 440035

          I have booked 4 ticket from itwari to raipur in train no. 18240 dateof journey:[protected] pnr [protected]... After preparation of chart i received a message from irctc that i have alloted 4 seats s6-10, s6-11, s6-13, s6-14 and suddenly i received a msg that my ticket has been cancelled and no refund. How can it be possible when i have not cancelled my ticket???

          I request you to process the refund for my tickets anyhow since it was not our fault...
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Hello,
          I book tickets through irctc application but finally I pay money viz zaapay amount only detected in my account but ticket not booked so kindly check my details and pls update me

          ticket cancellation without intimation by irctc - Comment #3640907 - Image #0
          Irctc — Refund amount is not credited to my account for my cancelled tickets
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            sanjay 8324623
            Feb 2, 2020
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            I am travelling by kv exp from muv to ndls and allotted rac birth no 39 in b3 coach on 02022020. After completion of passengers tickets checking tte has given bearth to rac passenger who travelled at seat no 55 in same coach instead of my rac ticket. Which is not justified as the rac was upper than all rac passenger. Please look matter and action may be taken to minimise bribe. My pnr no is [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              Karnab
              Feb 1, 2020
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              Money deducted via paytm upi in irctc app but it’s showing transaction failed and pending from bank end.

              When i am calling paytm they are stating irctc needs to refund the money as it was successfully transferred to them via paytm gateway.

              I have also attached the relevant transaction statements, screenshots and replies from irctc and paytm accordingly on my complaints.

              Issue details:

              Irctccare open ticket# 6063285

              Irctc transaction id# [protected]

              Upi reference id:[protected]
              +5 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              I booked my ticket from irctc app
              And my ticket was not booked and the money was deducted
              And callers are not responding clearly
              They are not even saying whether my money will come back or not
              Sir refund my money

              money deducted via paytm upi in irctc app but its showing transaction failed and pending from bank end. - Comment #3639980 - Image #0
              Dear sir/ madam It would b great pleasure to provide me claim against ticket been not booked but tranxaxtion been done to IRCT account.
              Tranx id -[protected]
              Date-03/02/2020

              money deducted via paytm upi in irctc app but its showing transaction failed and pending from bank end. - Comment #3640948 - Image #0
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                anandy89
                Feb 1, 2020
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                Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
                Irctc website is showing "pending from bank end" status.

                Kindly refund the debited amount to my credit card.

                Payment gateway: hdfc bank
                Credit card company: sbi
                Transaction amount: inr 1350
                Transaction date: 01feb2020
                Transaction time: 02:31 pm
                +1 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Amount debited in my account transition success but ticket not booked but amount not credited to my account

                money debited from bank but irctc shows "pending from bank end" - Comment #3640955 - Image #0
                money debited from bank but irctc shows "pending from bank end" - Comment #3640955 - Image #1
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                  DINESH SHIVAAJI
                  from Chennai, Tamil Nadu
                  Jan 31, 2020
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                  Hi. I had booked the 2 takkal tickets and both are went to waiting list atlast only one ticket got confirmed and one was not confirmed. But i didn't got the refund for 1 ticket and even more i had filled the tdr but now the status shows as tdr repudiate. What i can do further to get refund. Plese let me know what are details to required to check the same. Thanks in advance.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    bhalotia03
                    Jan 25, 2020
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                    Address: Pune, Maharashtra, 411028
                    Website: Irctc

                    Sir,

                    I have booked ticket on irctc and made payment through your gateway, my money is deducted but my ticket and booked as irctc still showing payment pending from bank. I am attaching the screenshot for the deduction. The payment made is using razorpay gateway and using amazon you payment

                    My irctc user id - bhalotia03
                    My booking was from - jaipur — mumbai

                    Below is the details for which ticket is not booked

                    Rs 1131.80 debited from a/c *8888 on 25-01-20 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report
                    +1 photos
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Jan 25, 2020
                    Updated by bhalotia03
                    Attaching the message displayed from irctc

                    Login page is shaking
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                      kkbkkb4
                      Jan 24, 2020
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                      I booked my ticket on irctc.co.in on[protected], for cnb to ypr and wanted to book the ticket in tatkaal quota. The amount was deducted from bank, but it is showing that pending from bank end. And i have got notification from bank that amount was deducted and the transaction was successful. I am attaching both the files. I want the refund as soon as possible as i need to book the other tickets.
                      +2 photos
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Booked ticket for four persons in Second AC and only one got confirmed at the time of booking till last of Chart Preparation.So we have 1 CNF and 3 WL tickets and filed TDR for 1CNF for not travelling .Total ticket fare is RS 4655 and none travelled and still there is no refund, Kindly help me out in refund process

                      pending from bank end while amount deducted - Comment #3636701 - Image #0
                      Jino Vincent's reply, Jan 27, 2020
                      No action taken still . Status still says ASSIGNED TO A DEALER
                      Sir my irctc user id is disable i dont know how, know i want to cancelled my ticket which is booked already.know problem is that how to cancelled that ticket which is book from that user id, know please advoice to solve this problem
                      I booked a train ticket in Ananthapuri Express from Neyyattinkara to chennai egmore on 26/01/2020.
                      However, it shows "pending from bank end" till now. I have used UPI to pay .
                      Refund not at all occur .

                      pending from bank end while amount deducted - Comment #3638788 - Image #0
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                        Bhupeshsingh95
                        Jan 23, 2020
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                        Address: 495687

                        Hello
                        My 2 transaction refunds is pending between sbi bank and irctc.
                        On calling customer care no.
                        They are blaming each other for my loss. Sbi blame google pay, irctc.
                        Google pay blame irctc, sbi
                        Sbi blame google pay and irctc

                        On going sbi bank, they also don't do the job properly, or you can say they do job of customer according to there account balance.

                        Either your service need some talented employees or more cash or may be it need to blame each other like disgusting politics.

                        Transaction id : [protected]
                        Blaming each other for refunds

                        Transaction id : [protected]

                        Transaction page in your website got refreshed after i finished my transaction in google pay. Your website did not confirm the payment. My account balance deducted but ticket didn't booked.
                        +3 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Sir,

                        I have booked ticket on IRCTC and made payment through your gateway, my money is deducted but my ticket and booked as IRCTC still showing payment pending from bank

                        refunds related - Comment #3636580 - Image #0
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                          Abhiiney Sood
                          from Mumbai, Maharashtra
                          Jan 23, 2020
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                          Address: hoodi halt, Bangalore, Karnataka

                          I booked a train ticket in 14806 / bme ypr ac exp on 23jan20
                          However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
                          Booking transaction id - [[protected]]
                          Reservation id - [[protected]]

                          Paytm wallet transaction id - [[protected]]
                          +1 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          HDFC Bank is not an option available through Netbanking channel to book the tickets. I am forced to use my credit card or debit card to book tickets. Need HDFC bank to be one of the options
                          Hi, today pantry food in charminar Express is nonsense and charging too much. As per the quality it's Rs. 10 food charging at Rs. 80 veg biriyani. Biriyani has no taste and the curry is nonsense. Pathetic food I experienced.
                          Hello, I have forgotten my user id and password, so kindly resolve my issue towards the irctc account. I want to register a new one so please delete the old account of mine.

                          Thanking you
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                            M.kundu
                            from Chennai, Tamil Nadu
                            Jan 21, 2020
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                            Hi Team,

                            Need help for re-activating my IRCTC account "manomohank" . I have sent first mail to [protected]@irctc.co.in on 23 Dec 2019 (ticket id[protected] as suggested by there customer Care. After that they informed me that it was due to " You did not mention proper address in your user id profile so your user id has been deactivated due to Garbage or Junk profile.

                            I have sent all the details what ever they asked for. My question is, i have linked to my Aadhaar card and address is auto fetched and than how come they says not mentioned proper address.

                            I am following up from Dec 23 2019 till than only one answer i received (your below-enclosed email has been forwarded to concern department, you will receive a reply in this regard shortly) but never got a reply from them even after call nothing happened . Please help me on this to immediate re-activation of my account.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Jan 22, 2020
                            Updated by M.kundu
                            Is this complain forwarded to IRCTC ?
                            Feb 08, 2020
                            Updated by M.kundu
                            Hi Team,

                            I don't see any progress, still account is disabled. Please help.
                            Mar 21, 2020
                            Updated by M.kundu
                            is there any progress?
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                              nithish sukumaran
                              Jan 21, 2020
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                              Address: Chennai, Tamil Nadu, 600073

                              Booked a train ticket from mgr chennai ctl (Mas) to aluva (Awy) and the boarding date was 22-dec-2019.
                              Train name : rapti sagar exp.
                              Train no.: 12511.
                              Pnr number : [protected]
                              Transaction id : [protected]
                              Train was delay for 12 hours so i filed tdr as per the advice gave by irctc customer executive.
                              Tdr filing date : 22-dec-2019 00:24:49 hrs
                              For long time i can see the status as cr registered. Reg no.[protected].
                              When do i get the refund?
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              I canced my ticket on 15th December 2019 PNR no.-[protected]. I got my refund on 2nd January 2020. But again on 8th January, the amount got reversed to the place where it came from earlier. Please resolve this issue as soon as possible.
                              I haven't received refund of my cancelled ticket. The train was cancelled on 18/12/19 and I received a message on 23/12/19 that my refund is processed but I have not received yet in my bank account. Refund ID [protected]
                              Swagat kumar Patro's reply, Jan 13, 2020
                              It has been more than 20 days and I have not received refund yet
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                                RichaSG
                                Jan 20, 2020
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                                Address: Chennai, Tamil Nadu, 600125

                                Payment of inr 1718 completed via upi but ticket not booked. Status showing as ‘pending from bank end’. Status of ticket is unclear, and is showing in pending transactions on the application. Kindly refund the amount or confirm the booking of the ticket.

                                Details included in screenshots.

                                Transaction id: [protected]
                                Shatabdi express
                                Mas - sbc
                                Tue 28 jan
                                Txn on 19 jan
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Rudrakshi Sachdeva
                                  Jan 18, 2020
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                                  Hi team,
                                  I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat number 18.
                                  I asked for non veg food and there was a strand of hair in that omelette. This is the second time i am facing this issue so i thought i should complain this time.
                                  You are charging a good amount and still we get such unhygienic food.
                                  This is really unacceptable.
                                  Chefs should wear gloves and caps.
                                  Also, ingredients should be clean and of good quality.
                                  I hope you will take a strict action to avoid such instances.
                                  +3 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    zafar1010
                                    Jan 17, 2020
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                                    Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001, New Delhi, Delhi, 110025
                                    Website: www.irctc.co.in

                                    Dear sir,
                                    I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
                                    Pls find the ticket no. And reminders sent.
                                    - 5493053
                                    - 5493279
                                    - 5720764
                                    - 5795612

                                    Today when contacted they asked me again to send the reminder. I am really pissed off.
                                    The amount to be refunded is : rs. 4985 & rs. 2240

                                    I will share you my pnr no. And other details once i hear from you based on ticket id assigned.
                                    Pls help me in getting my refund back.
                                    Br//zafar
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      iespsv
                                      Jan 17, 2020
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                                      I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited but the ticket has not been booked. Status is showing - pending from bank end. I called my bank also, they told it has been credited to irctc. I called irctc also they told me to wait for half an hour so that status will get updated but i m neither getting response nor my refund
                                      +1 photos
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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