Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a tkt in ghy sc special (02514) on 16 dec 2019, filed tdr and get refunded on 13 feb 2020 but it didn't reflect on my account still 25.02.2020.
I contacted everyone who involved in payment procedure but no one able/willing to help me. (Phonepay customer care, sbi customer care, sbi branch visited personally)

I attached some ss for reference.

Mail me once you get any solution.

Pnr-[protected]
Train no -13006
Regretfully i would complain about the management of indian railways that no bedsheet has been provided untill 8.00pm of today (24.02.2020) after 3hrs of boarding at 5.00pm from varanasi junction. The attendant is reluctant and is informing that there is no bedsheet with them. Kindly look into the matter and solve immediately as it is cusing an inconvenience.

For pnr number [protected] train departure date january 26, 2020. Train was not going to destination station i. E. Pune and hence we did not board the train. Tdr was filed and there has been no refund so far. Please look into the matter and refund the amount as train was diverted and the train was not touching the destination station. There is no fault from our end. As soon as we got to know that the train is not going to the destination station, we filed the tdr and did not board the train. Also, post that, we have received a reply that tdr is repudiated because train run was normal. Please check properly before giving any reply. This is completely a lie that train was normal. This is not acceptable as a railway is lying and we want our full refund. Railway message screen shot is attached as a proof that train was not touching the destination station.

I have booked a retiring room for my wife and mother at tiruchi railway station.

Pnr no is [protected].

Transaction id: [protected]

Total amount: rs. 752

Break-up
Tariff: rs 650
Gst: rs 78
Total: rs 728

What is the accountability for the remaining 24 rs (Rs 752-rs728)?
Why it is not getting printed in the ticket?

I am an middle class man. For booking a room of rs 650/-, i have spent rs 755.55/-.

Give me the break-up details for rs. 24

Trying to book irctc web site tickets on 20th feb and payment for 3752.20 debited from my account of icici bank via transaction i'd [protected] but ticket not booked because of failed transaction as informed by irctc.

Journey was from ahmedabad to agra cant for 3 members of my family. Via train for 27 th feb 2020.

Images of mail received from bank attached with this letter.

No refund received back for failed transaction.

Kindly refund urgently.

Train no. 11024 was delayed by more than 3 hours, i had filled the tdr no.[protected] dt. 30.08.2019. The refund is approved on 18.12.2019 even raised the complaint on pgportal. Surprising still the refund has not been done even after the confirmation that it is processed and shortly i will get the refund. I have made no of calls and also shared the mail but no response from railways.

Below was the email sent to irctc on 09th feb 2020. They have a customer support team which apparently has no sense of customer support.

Dear team,

This is the snapshot of the ticket that i had booked long back which has my address and all my details.
On what basis does the address look not properly mentioned? Are you guys blocking user accounts at your whim and fancy?

My account and address have been the following for some 7 - 8 years and now you are saying the address is not correct?

To date, i have no communications from irctc regarding the requirement for id proof or documents. You have not even done the basic thing of asking for the details or giving a warning / notice prior to deactivation of accounts. Is this what you call customer care? How can a large institution such as you arbitrarily deactivate accounts without informing the user prior? Or sending an email after deactivation would have helped.

I am attaching my ticket and the relevant id proof. I expect this error from your end to be corrected or i am willing to take this matter further.

This is vidyasagar, today i have booked a 3rd ac tatkal ticket which i haven't got confirmation page in irctc website. So tried 2nd time for the same person which again failed to get confirmation page. But when i looked booked ticket history i saw two confirmed tickets for the same traveller with same login details. How this is possible. This is reduculus having two tickets for same date, train, traveller and login details. This is not fair, you are just cheating people by maintaining this worst website.

I need to book a ticket from tenkasi jn to chennai egmore and i made my transaction through upi today and amount was debited from my account but the ticket was not booked. Please help me get through this problem. It's showing me "pending from bank end"
Please help me to get my refund as early as possible as i need to book my ticket.
Date of incident:[protected]
Company: irctc
Amount debited: rs.382

Sir
I filled TDR on PNR [protected] and now The status is showing failed the train was late by 3 and more hours me and my family waited for train in station for 2-4 hours then i filled TDR and we travelled in BUS, so want refund because my train was late by 3+ hours.
Now the status is showing TDR failed and the customer care was also not helping me.

Tdr was filed on 10th august 2019. Train was running late for more than 3 hours. Tdr refund was approved in dec'19 but refund amount is still under process i. E. Not credited yet.
Pnr no. - [protected]
Refund approved date - 11/12/2019
Payment of refund amount is under process.
Refund status on irctc site is attached.
Please process the refund asap.

Dear sir,
My irctc user id 'rrajeesh19' regularly using from past 6 years is suddenly blocked from your end on january 2020 1st week, i raised a complaint on january 10, thereby got the information as its a garbage account. I produced address proof via mail and got registered complaint with a ticket id 5933011. But still its not resolved even after continous follow up. Please look in to this negligence and resolve as soon as possible.
Regards
Rajeesh r
Ph :[protected]

Sir
I used UPI method to recharge UTS R-wallet mobile app( Under IRCTC).At first attempt money is not credited to my R Wallet but amount deducted from account So, i try to recharge again.
Later bank statement shows money debited twice but recharge done for once.Money debitted from bank account twice but it is not credited in R Wallet for one transaction.
Kindly do the needful.
Thanking you.
Yours faithfully

I had cancelled a ticket pnr no. [protected]. From ndls to ljn. I cancelled it on 3rd feb. Irctc has given credit instruction to payment gateway. Transaction id provided by irctc is [protected]. Bank said that its not our issue. Talk to irctc. Irctc said that they hav given credit insurance. Kindly help me
I shall be highly obliged to you
Regards
Suhaib ahmad
Date of booking 21/01/2019
Date of cancellation 03/02/2020
Date of refund according to irctc 04/02/2020
Amount to be refunded 1990.00
Registered mobile number [protected]

Dear irctc team,

Don't make it as a big issue.. Please make sure they won't repeat it again in the future... I can understand it is very difficult to get good food while traveling in india by train.. Had many insident today while brought a pazhanpori we couldn't finish it because it had smell me and my friend throw it in shornur that i brought it from outside sellers not from the train catering.. And afternoon from mangalore i brought a fish curry meals for 100 rupees per meal that is also i couldn't complete because of bad quality..

Dear irctc,
I am travelling now in 22150. I am sitting in s9 seat number. I brought a upma for my breakfast but while i am eating i found one cockroach in it.. I went to pantry and talked to the supervisor but he said it may happen because so many cockroaches are there he said. They are not serving hygienic food at all kitchen is soo dirty. Service guys are all not serving hygienically. Please do the needful i have a video to share you and other passengers also took it in there mobile too regarding this.

I travelled on train 12449 from ratnagiri to bsr on 11/02/20, i took 2 coffee, which was served by pantry car staff on the train, suppose to be rupee10.00 for 150 ml as per rate list in the pantry car, but the server asked me for rupee 30.00., and he served approx 100ml of coffee it was not 150 ml. Aftewr i finished my coffee, i noticed the rate of coffee for 150 ml is mentioned as rupee 10.00. So when he was returning to pantry car i asked him about charging more and giving less quantity of coffee, he said there are two types of coffee, and he gave me rupee 15.00 wala coffee.
First of all he never mentioned that he has two types of coffee or two types of tea, one for 10, other one is for 15., since it is not listed in rate list in pantry car two different types of coffee with two different rates. And i have observed that this is common practice of charging more for the product and giving less quantity all the time, this is clearly cheating, i guess people don't have time to report or want to deal with this kind of problem.
When i went to talk to pantry car manager, i got my rupee 10 back for charging extra also i made sure that he provide me extra coffee for serving less quantity in first instance, he gave me receipt, which was legal for the price and quantity. I am sure he would not have given me receipt for rupee 15 for 100 ml coffee.in fact server was arguing and manager was supporting him that he had given 150 ml of coffee for special coffee which he charged me rupee 15.00.
I am sure everyday this pantry car staff must be making lots of money by charging extra and serving less quantity. Of tea/coffee with full support of manager in charge on the pantry car.
How can this be stopped? I know it is just small amount of rupee 5 for tea/coffee + getting less quantity for a cup of tea/coffee. Millions of passengers travel everyday on indian railway and this is common practice of cheating is on.
Hope there will be some strict rule comes in to effect so people don't have to pay more, in fact they can get better product for the price they pay if there is no cheating involve.

Train did not reached the boarding point (Erode) on 18th aug 2019, so we couldn't travel and filed tdr for pnr [protected].

Refund case pertaining to pnr no. [protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.

But we didn't travelled in mentioned pnr because it didn't reach erode (Boarding point)

Alternate travel details - post, we got ticket 20th aug 2019 from erode (Ed) to mas, same three passengers travelled in pnr [protected].

Please take necessary action on this.

Ttr would have verified passenger details with id proof right, we can identify from this. Please investigate.

I have booked 2railway tickets through irctc mobile app but after the confirmation of payment page got blank for 40min and my money got debited inr 940.48from my account but my ticket was not booked and when i was checked my account statement the i got remarks in narration column '[protected]- paytmirctcecatering' and reference number '[protected] ' and transaction date in 08/02/2020train name is intercityexpress from new delhi to indore. Yet my money is not credit back so please arrange refund as soon as possible and also i would like to share one thing that after this failure was happen i was booked my tickets again in same train and that time i got my tickets but amount of first time not refunded yet.

We had ordered 3 veg thalis from a hotel in gooty, while traveling on train (17604: from yashwantpur to kacheguda). Order no: 39176245. But we received only one thali and even the taste was extremely bad. Here is the hotel number: [protected].
I request you to refund my money for 2 thalis. And please take this issue seriously, as many customers might be duped this way. Thank you.