Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear irctc,
I am travelling now in 22150. I am sitting in s9 seat number. I brought a upma for my breakfast but while i am eating i found one cockroach in it.. I went to pantry and talked to the supervisor but he said it may happen because so many cockroaches are there he said. They are not serving hygienic food at all kitchen is soo dirty. Service guys are all not serving hygienically. Please do the needful i have a video to share you and other passengers also took it in there mobile too regarding this.

I travelled on train 12449 from ratnagiri to bsr on 11/02/20, i took 2 coffee, which was served by pantry car staff on the train, suppose to be rupee10.00 for 150 ml as per rate list in the pantry car, but the server asked me for rupee 30.00., and he served approx 100ml of coffee it was not 150 ml. Aftewr i finished my coffee, i noticed the rate of coffee for 150 ml is mentioned as rupee 10.00. So when he was returning to pantry car i asked him about charging more and giving less quantity of coffee, he said there are two types of coffee, and he gave me rupee 15.00 wala coffee.
First of all he never mentioned that he has two types of coffee or two types of tea, one for 10, other one is for 15., since it is not listed in rate list in pantry car two different types of coffee with two different rates. And i have observed that this is common practice of charging more for the product and giving less quantity all the time, this is clearly cheating, i guess people don't have time to report or want to deal with this kind of problem.
When i went to talk to pantry car manager, i got my rupee 10 back for charging extra also i made sure that he provide me extra coffee for serving less quantity in first instance, he gave me receipt, which was legal for the price and quantity. I am sure he would not have given me receipt for rupee 15 for 100 ml coffee.in fact server was arguing and manager was supporting him that he had given 150 ml of coffee for special coffee which he charged me rupee 15.00.
I am sure everyday this pantry car staff must be making lots of money by charging extra and serving less quantity. Of tea/coffee with full support of manager in charge on the pantry car.
How can this be stopped? I know it is just small amount of rupee 5 for tea/coffee + getting less quantity for a cup of tea/coffee. Millions of passengers travel everyday on indian railway and this is common practice of cheating is on.
Hope there will be some strict rule comes in to effect so people don't have to pay more, in fact they can get better product for the price they pay if there is no cheating involve.

Train did not reached the boarding point (Erode) on 18th aug 2019, so we couldn't travel and filed tdr for pnr [protected].

Refund case pertaining to pnr no. [protected] has been regretted by railways. On verification railway has conveyed that the passenger (S) have/has travelled.

But we didn't travelled in mentioned pnr because it didn't reach erode (Boarding point)

Alternate travel details - post, we got ticket 20th aug 2019 from erode (Ed) to mas, same three passengers travelled in pnr [protected].

Please take necessary action on this.

Ttr would have verified passenger details with id proof right, we can identify from this. Please investigate.

I have booked 2railway tickets through irctc mobile app but after the confirmation of payment page got blank for 40min and my money got debited inr 940.48from my account but my ticket was not booked and when i was checked my account statement the i got remarks in narration column '[protected]- paytmirctcecatering' and reference number '[protected] ' and transaction date in 08/02/2020train name is intercityexpress from new delhi to indore. Yet my money is not credit back so please arrange refund as soon as possible and also i would like to share one thing that after this failure was happen i was booked my tickets again in same train and that time i got my tickets but amount of first time not refunded yet.

We had ordered 3 veg thalis from a hotel in gooty, while traveling on train (17604: from yashwantpur to kacheguda). Order no: 39176245. But we received only one thali and even the taste was extremely bad. Here is the hotel number: [protected].
I request you to refund my money for 2 thalis. And please take this issue seriously, as many customers might be duped this way. Thank you.

Hi,

This is anandraj, i am using frequently the uts mobile apps (Uts id.[protected]) to book unreserved tickets for traveling.

Recently, i have recharged my wallet balance through online paytm - ag on 7th feb 2020 and transaction reference [upi ref no.[protected]]. It got failed but the amount was deducted in my bank account reference for transaction. I have enquired with bank and confirmed that the transaction was success and adviced check with paytm.

Hence, need your assistance to refund the amount in my wallet balance or my bnk account.

Anandraj

Hello sir/ma'am
I have made a booking on IRCTC on 25th january but due to some error my money got deducted(around 900 rs.)
As according to the rule refund was initiated by the IRCTC on 27th as per the rule of debit card deductions I have waited for 6-7 days but amount was not refunded I tried contacting to both the parties IRCTC and SBI. They both firstly didn't take the responsibility for the delay or not refunding the amount. And after a long conversation and mail IRCTC gave me the prove of initiating a successful refund of mone on 27th january with providing the proper bank transact refund Id. Now on another end when I contacted to the SBI customer care they are continuously saying to contact the IRCTC even after the proper resolution given by the IRCTC. Now both the parties are playing with not taking the responsibility and even after this SBI persons are saying "what can we do may be IRCTC have not refunded the money to us".
It's very hurtful to see these type of irresponsibilities by these TOP service providers. Please help me with proper resolution and help me to get my money back.

My IRCTC transaction id-[protected].

My bank transaction id-
243082.

Please help me with this issue I will be highly obliged to you.

I have been using my irctc user id since many years (2007 or so).
I am a regular traveler and books the ticket for myself, my family members.
I have irctc wallet also linked to it.
One fine day when i tried to log in it mentioned user id blcoked. After checking with customer care i came to know about junk profile. Since then i am sending mails to irctc care to unblock and given the details they asked for, till date i didnot get any response and i am facing severe problem in booking the tickets.
User id : sri1prihan

I was ordering food through uber eats, when i selected paytm as my payment mode, all of sudden amount got debited from my card for zaak epayment services and transaction was unsuccessful.
This is not acceptable and the money should be refunded.

Amount: 523 rupees which have no reference on what transaction being processed. Please take this up and process the refund.

PNR No: [protected] Train No. & Name: 22691 / RAJDHANI EXP Quota: GENERAL (GN) Transaction ID: [protected] Date & Time Of Booking: 30-Oct-2019 10:10:56 HRS Class: THIRD AC (3A) From: KSR BENGALURU(SBC) Date Of Journey: 28-Jan-2020 To: NAGPUR(NGP) Boarding At: KSR BENGALURU(SBC) Date Of Boarding: 28-Jan-2020 Scheduled Departure: 28-Jan-2020 20:00 * Resv. Upto: NAGPUR(NGP) Scheduled Arrival: 29-Jan-2020 15:25 * Adult: 1 Child:

Dear sir,

Request you to control on Catering services Rajadhani express.

A. From Bangalore to Nagpur

Please find attached my ticket and pictures for your reference .

1. Morning Tea - skipped for all passengers . When I asked service person about this service, he told, tea served along with breakfast .

2. during breakfast, tea served in normal cup. (No logo Indian railway. No pot service)

3. See Vegetable qty offered to all passengers during Lunch . when I asked, he is adjusting from extra.

Called TT, Catering Manager and showed and witnessed by fellow passengers. Manger offering me additional because I raised concern. He is saying, think about myself not to bother about fellow passengers .

fellow passengers never raise concern . Catering managers utilizing their weakness .

We pay money and GST because we expect RAJADHANI Express some thing better than other trains. But situation horrible.

B. From Nagpur to Bangalore

1. Lunch - He skipped Pickle Packet not only for me, but for all . when I asked coach bearer, he told "I forgot" Forgot for all .

unfortunately some foreigner also travelling. She is see the way they are separating food near wash room, very horrible situation.

Please act sir. Appreciate if you acknowledge this mail. Really its an harassments. killing the ego . Insulting Passengers by supplying food only name sake.

Best regards

AK Rao

Dear sir/madam, i had booked a ticket from ghy to slgr journey date 21st - january - 2020, but the train got late from more than 12 hours. I had filed the tdr on the same day at 21-jan-2020 22:39 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 21-jan-2020 ticket amount: 1505.00

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.
My train prayag raj reached allahabad railway at 7 am on 4th feb from delhi.
Irctc retiring room process starts allocating rooms from 8 am, till the time i always wait on platform (No problem). Once counter opened for room allocation then i joined the queue. At my turn the irctc person on the counter asked me for booking details which i gave him like booking ref id, original id proof and all as usual.

Issue:- then he asked the hard copy for my id proof. I had original with me which i already shown him but he insist to provide hard copy.
It is no where mentioned on your website also that at the time of counter passenger have to give hard copy. I requested him to allocate the booked room to me and i said i will provide you hard copy also at the noon time as i have a hearing in high court court at 9:30 am so please let me go but he refused and asked me to quit the line. At 8 am in morning no printout shop is open generally.
I went to near market but all shops were closed. I got late in all these process and my court hearing passed over for which i came from delhi.
This is not the 1st time i booked online irctc retiring room. I booked it hundreds of times in past but never required hardcopy of id proof.
If it is required then there should be clear guidelines at the time of booking or there should be option to upload online. Why hardcopy is required?? Even tickets and all other process moving towards paperless now a days.
Who is responsible for such inconvenience caused? My whole day got waste due to this and my purpose for came allahabad high court defeated only for one page printout. Why that irctc official not allowed me to enter the room even after i showed him original id card which was mentioned in my booking form.
This is very serious issue and should be rectified by irctc so that other passengers should not suffer with same situations in near future.
Please look into this and update me on this.
If need any other information from my side then do let me know

I booked online irctc retiring room at allahabad railway station for 4-feb-2020.

Issue - most common issue that dormitory most of the time shows "slot not available" on portal so as an alternative i need to book double/single bed room which is expensive than dormitory. It should not be possible all the time that slots are not available because i tried 30 days before also and same message appeared on portal. I tried with both fwd and return journey pnrs with different dates and time but same message appears all the time. I guess there is some issue with irctc website or any wrong intention to force to book single/double bed rooms instead of dormitory. Please look into/ investigate and update on the issue.
If need any other information from my side then do let me know.

Food seller inside train coaches are unauthenticated, they are wearing irctc uniform but it can also be morphed. My suggestion for irctc is to provide name and unique identification number and create an online profile of the seller with photo, whenever we need to identify him we just verify the seller online. Otherwise it is difficult for some people to buy food from random people.

Hi team,

This is regarding the pnr "[protected]", doj 18 jan 2020, train no 11019. There are 3 passengers in the pnr and only 1 ticket got confirmed while on boarding the train. As i can't left my family alone so me and my wife traveled in one ticket. 3rd passenger did not travel and we filed tdr for her. We informed tte same thing to update in his file.

Now i can see the tdr is rejected. Can you please help in doing the further investigation. The third passenger was not in the source location i can prove in any legal platform.

Request to reverify and do the needful.

Dear sir,
My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...

I have booked 4 ticket from itwari to raipur in train no. 18240 dateof journey:[protected] pnr [protected]... After preparation of chart i received a message from irctc that i have alloted 4 seats s6-10, s6-11, s6-13, s6-14 and suddenly i received a msg that my ticket has been cancelled and no refund. How can it be possible when i have not cancelled my ticket???

I request you to process the refund for my tickets anyhow since it was not our fault...

I am travelling by kv exp from muv to ndls and allotted rac birth no 39 in b3 coach on 02022020. After completion of passengers tickets checking tte has given bearth to rac passenger who travelled at seat no 55 in same coach instead of my rac ticket. Which is not justified as the rac was upper than all rac passenger. Please look matter and action may be taken to minimise bribe. My pnr no is [protected]

Money deducted via paytm upi in irctc app but it’s showing transaction failed and pending from bank end.

When i am calling paytm they are stating irctc needs to refund the money as it was successfully transferred to them via paytm gateway.

I have also attached the relevant transaction statements, screenshots and replies from irctc and paytm accordingly on my complaints.

Issue details:

Irctccare open ticket# 6063285

Irctc transaction id# [protected]

Upi reference id:[protected]

Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
Irctc website is showing "pending from bank end" status.

Kindly refund the debited amount to my credit card.

Payment gateway: hdfc bank
Credit card company: sbi
Transaction amount: inr 1350
Transaction date: 01feb2020
Transaction time: 02:31 pm