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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 72

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Yashrith
Jan 8, 2020
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In my i mudra wallet 10000rs has been stuck since 15 sept 19. My ticket i'd is 5006188. My mobile no. Is [protected]. After several phone call and various trailing mail no response from imudra wallet. Whenever i call irctc i got a response that technical team is working on it and they will contact me shortly. But after four months holding telephone line for several hour, just same answer, please have some patience. Please sort out this issue.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dear sir maine 06/01/2020 ko patliputra to saharsa k liye janhit Expres(13206)me ticket book krna chaha but ticket book v nhi huwa or mera paytm acc.[protected] se money deducted ho gya plz sir return my money .Mera transaction Id hai [protected] or refrensh upi Id[protected] hai.
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My PNR number is [protected] my train was cancelled for my destation.Filled TDR but was rejected by railway stating not cancelled for boarding.Now IRCTc is blaming Central railway and central railway to IRCTC.Dont know who will process my refund
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In the IRCTC login I have booked the ticket but it was wait list so want to cancel the ticket but its showing no records

When in Login, My Transaction - Booked Ticket History

I am not able to see any records I have to cancel the ticket but could not do so

Kindly provide a resolution to it

Login id - tsiddiqui
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Hi
I tried to book tickets but money deducted from bank but tickets not booked. I need to book ticket but waiting for refund.
I have used Google pay to pay.
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    cnsameer
    Jan 8, 2020
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    Address: India, Ernakulam, Kerala, 682307

    Id 6088446
    Booked ticket from ers to bengaluru using credit card. The user id entered many times in the verification column in the final stage of booking. As it was not done the ticket was cancelled after the specific time. But the payment was not refunded. This was the 2nd time. On first time before 1 hour of the above cancellation same thing happened but refund was instant.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Booked 3AC on 1/6/2020.Showing as "Pending from Bank End"
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    paul vinoth's reply, Jan 6, 2020
    Booked 3AC railway ticket from chennai to nellai via debit card on 1/6/2020.status Showing as "pending from Bank End"
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      sangeet roy
      Jan 8, 2020
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      Address: Irctc guwahati, Kamrup Metropolitan, Assam

      I have ordered meals through online in irctc app, which was about to delivered in guwahati station but they have not delivered my meals. My order number was 37269510 my pnr number is [protected] vendor is padma raj and phone number is [protected]. I have evn called the vendor he have even assured me that the meal ia about to reach but they have not provided the same. I m not well and i need food on time so that i can have my medicnes. I really want strict actions should be taken against them
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        Karishma Harlalka
        Jan 7, 2020
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        Dear Sir,
        I, Jayprakash Vishwakarma bearing PAN No: AGVPV4723G, is not an
        employee of SR DFM S N C RAILWAY JHANSI from FY 2016-17 till date. However, my 26AS reflects Salary from the same and so TDS is also deducted.
        Hence, I am not able to claim refund of the TDS deducted on my original income.

        Kindly rectify the mistake made by department.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        Travelling in s6 coach of Konark express from Mumbai. Lot of rats in the coach
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          Sonal30
          Jan 7, 2020
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          Address: C. V. Raman Hall of residence, NIT Rourkela, 769008

          I booked a waiting list ticket ( PNR [protected] ) in Gitanjali Express( 12860) on 07/01/2020 through IRCTC App ( Transaction ID- [protected] ). I cancelled the same ticket before chart preparation. The ticket amount was 240 excluding the service charges, but after cancellation It showed the refund amount 120, which should be 180 as per the IRCTC cancellation charges for WL ticket. Why I was charged extra money for cancelling my ticket.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          I booked a train ticket in 12289 (CSTM NGP DURANTO) on 29/12/2019.
          However, it shows "pending from bank end" till now. I have used Axis bank debit card to pay and payment was successful, but ticket not booked.
          Booking transaction id - [[protected]]
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            D
            Dmishra1103
            Jan 6, 2020
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            Transaction id: [protected]
            Pnr number: [protected] train no: 12190
            Train name: mahakoshal exp from station: jhansi jn (Jhs) to station: chitrakutdham k (Cktd)
            Date of journey: 27-dec-2019 class: 3a
            Booking date: 26 dec 2019 total fare amount: 1165.89

            Tdr filing date: 27-dec-2019 21:50:16 hrs
            Tdr reason: train late more than three hours and passenger not travelled.

            I have booked a tatkal ticket from jhansi
            To chitrakutdham. (Train name: mahakoshal exp, date of journey was 27-dec-2019.)
            For reason, train delayed more than 3 hours and
            The passenger has not traveled, i filled the tdr
            For the same in irctc against my ticket,
            But the amount was not refunded yet.
            Could you please help me with this?

            Thank you
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              mahendra naidu1986
              Jan 5, 2020
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              Address: 3rd floor oxford flaza S.D.road Secunderbad, Hyderabad, Telangana, 500003

              I have transfer some money to p. K. Febin and managers for showing business to tirupati to dharmavaram train side vending food supply you first and installments ten lakh of money in six months is strictly your business, any amount more than the slope amounted to 2030000./-payed to online sent, i don't give you money back no business. I have been deceived, (1p. K. Febin,) team members, (2saiyyad) (3 m. Naveen kumar) (4 b. R. Chandra vellu) (5 p. K. Zairoz) (6 k. Anuvansika) (7 c. Nagabhushan chowdary) (8 chand jith) (9 vijayarami reddy) (1 t. T. Vasudev rao) (11 jasz enterprises). They all cheated together and i have deposited money from my bank to the bank, p. K. Febin and team members cheating. I reqst case, i pray that it will do me justice.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                purujitnath
                Jan 5, 2020
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                Address: Sonitpur, Assam, 784110

                Dear sir/madam,
                Passengers not willing to travel as the train was late for more than three hrs. This two pnr"s not yet refunded to the said account or wallet, i have mailed several times to the concern deptt. But issue has not solved.
                I have enclosed two different jpg file of these pnr's herewith. Already five month passed and the passengers are waiting to avail their refund money. Please solve these issues & refund the amount at the earliest. Thanking your
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                Transaction from bank done but status is pending from bank end i booked on 24-2-19 on 8.07 am please help is my ticket booked or not what should in such case.
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                  S
                  Skg dhn
                  Jan 5, 2020
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                  Pnr : [protected]

                  Above ticket was booked in train 12872
                  As train was running late more than 4 hours, i had cancelled, but irctc team says to file tdr

                  Pl note cancellation done at 1:46 pm while train time is 2:39 pm, it was late by more than 4 hours

                  I had to cancel as i had to reach kolkata sooner for which i booked in jansatabdi later same day in current reservation and travelled (Pnr : [protected]) by paying. This should clarify your concern that i was intentionally avoiding travel.

                  If i had intention to not travel, then why would i plan back in next train when early train was preferable which was running late
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Hi my name is nester fernandes and i have entered wrong email [protected]@gmai.com and would like to have it changed to [protected]@gmail.com
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                    S
                    shrooti23
                    Jan 3, 2020
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                    Address: Indore, Madhya Pradesh, 452011
                    Website: www.utsonmobile.indianrail.gov.in/RDS/login?5

                    Dear sir / mam,
                    I have booked a season ticket on uts app from mobile no. [protected] (Which is the login id), i did payment through google pay and money got deducted two times, i thought money will be refunded but no refund initiated yet. I m sharing transaction id of both transactions kindly initiate a refund as soon as possible.
                    Transaction id 1:[protected]
                    Transaction id 2:[protected]
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Jan 03, 2020
                    Updated by shrooti23                     i have contacted irctc complaint no. as well as uts complaint no but no answere given. uts people say irctc will solve irctc says u have not used irctc login id so we cant help.
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                      K
                      khaitansk
                      Jan 2, 2020
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                      I have cancelled a IRCTC ticket booked online per the below details:
                      PNR# [protected]
                      Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 27-Sep-2019
                      Refund processing date: 30-Sep-2019
                      Refund amount: 3430.0

                      I got an email from IRCTC mentioning that the amount had been refunded. But I never got the money. I have sent atleast 10-15 emails to them about the cancellation refund, but till date it has not been processed.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      I booked a train ticket in 08408 / BBS AC SPL on 23/12/2019.
                      However, it shows "pending from bank end" till now. I have used the Phonepe wallet to pay and payment is showing successfull. Status is not still clear, so i can not book another ticket.please look into this matter.
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                        A
                        AryanKatiyar27
                        Dec 31, 2019
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                        Pnr number [protected]
                        Irctc transaction id [protected],
                        Price of ticket - 905 inr
                        Amount to be refunded - 680 inr
                        Date of cancellation of ticket : 24-dec-2019
                        Refund reference no:[protected]
                        Booking reference no: [protected]
                        Date of journey - 2 jan, 2020
                        Date of cancellation of ticket - 24 dec, 2019
                        Date of booking - 14 dec, 2019
                        Please look into this matter.
                        I hope i will my refund soon
                        Thank you
                        Regards
                        Aryan katiyar
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          [email protected]
                          Dec 31, 2019
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                          Address: Akola, Maharashtra, 444002

                          While booking tatkal ticket online site or irctc app always invalid captcha even though it is correct type. When seats become full or not available or wait list in tatkal then it recognised captcha correctly book waiting tatkal ticket.
                          If it's possible for irctc please shut off tatkal system and cease customers loot in 1hr. Or correct this bug
                          It's not possible for everyone to come in queue from 8 am to book. Ticket from station.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          I am traveling train number 11020 Konark express from Solapur to pune S10 in as I ordered lunch but received only rice and cater denied to give me my money back and talking in abusing language.very disappointed.lunch value taken 80rs but not giving 30 RS value meal.
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                          Mera user name or password disabled ho gya h please use thik Kar dijiye n bahut dikkat ho rha h Mera user ID and yadavjimdr h password h Yadav306
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                            finozvs
                            Dec 30, 2019
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                            I have a regular, conscientious, law-abiding user of irctc services for the past 12-14 years or more. Suddenly, about 2 weeks back, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them several times over the past 2 weeks, and sent several mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply.my ticket id is 5771302
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            I booked train ticket from my irctc login id and paid Rs 862.69/- via ZAAKINDIANRAILWAYSCA.Money was taken and booking was not one so far.I booked ticket on24th December from Madurai to Chennai .so i want refund . HDFC Bank Reference number is[protected]
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                            kvkchandru's reply, Dec 28, 2019
                            Booking was not done*
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                              Ajaysantwai
                              from Mumbai, Maharashtra
                              Dec 28, 2019
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                              Address: Surat, Gujarat

                              Hello i was travelling from jaipur to surat on dated 11-12-19 in train number 12980 in 3rd ac class with general ticket.
                              I had boarded the 3rd ac coach with asking the tc and he had charged me extra than mentioned in receipt. Through vacant seat was there he had given me then also he had taken charge of penalty and difference fare other than this he had charged me more. He had charged me 2500₹ and given me receipt of 1390₹ and bought a general ticket of 250₹ total my journey cost is of 2750₹
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Udita Ganguly
                                from Khamanon, Punjab
                                Dec 28, 2019
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                                My name is udita ganguly. I have booked a ticket on tatkaal through my brother's irctc account - devogang3 and paid through my debit card. However the ticket was in wailting so i cancelled the ticket on 22nd december 2019, that is on the same day, when i booked the ticket for tatkaal. For which i got a message that the amount of rupees 2835 will be refunded into my account in 3-4 days. But it still not arrived yet.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Kamran Arif
                                  from Delhi, Delhi
                                  Dec 27, 2019
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                                  Address: 560076

                                  Hello Sir/Mam,

                                  I had booked a ticket for my family on 16 December 2019.

                                  Please find the required details:

                                  PNR Number: [protected]
                                  Transaction ID: [protected]

                                  Although one seat got RAC and rest were in waiting list I did not get my refund till now.

                                  I have tried calling the IRCTC Customer care but still no response from there end.

                                  Kindly help me on this.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Amit Gaurav
                                    from Mumbai, Maharashtra
                                    Dec 27, 2019
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                                    Address: Krishna, Andhra Pradesh, 521101

                                    My user id is disable from irctc without information. When i talked about it. They told me due to not registered address in irctc account. I have proof already my account registered with proper address. I already sent address proofs at ([protected]@irctc.co.in) irctc email id. Already 7 days completed but no response taken from irctc.
                                    So, i request you please take action against irctc.

                                    With regards,
                                    Amit gaurav
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Shubham Maratha
                                      from Pune, Maharashtra
                                      Dec 27, 2019
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                                      I booked a train ticket in 16209 (All MYS Express) on 27/12/2019.
                                      However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                                      Booking transaction id - [protected]
                                      Reservation id - [protected]

                                      Paytm wallet transaction id - [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        RamaRamesh
                                        from Bengaluru, Karnataka
                                        Dec 26, 2019
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                                        I have a registered Last month in irctc site and using irctc ticket booking services . When I wanted to login to cancel one ticket booked earlier, I was surprised to see, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them, and sent mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply. My complaint ticket no is 5768415.
                                        Request you to help to restore my login.

                                        Thanking you
                                        Rama Ramesh
                                        [protected]
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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