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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 73

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A
Ajaysantwai
from Mumbai, Maharashtra
Dec 28, 2019
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Address: Surat, Gujarat

Hello i was travelling from jaipur to surat on dated 11-12-19 in train number 12980 in 3rd ac class with general ticket.
I had boarded the 3rd ac coach with asking the tc and he had charged me extra than mentioned in receipt. Through vacant seat was there he had given me then also he had taken charge of penalty and difference fare other than this he had charged me more. He had charged me 2500₹ and given me receipt of 1390₹ and bought a general ticket of 250₹ total my journey cost is of 2750₹
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Udita Ganguly
    from Khamanon, Punjab
    Dec 28, 2019
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    My name is udita ganguly. I have booked a ticket on tatkaal through my brother's irctc account - devogang3 and paid through my debit card. However the ticket was in wailting so i cancelled the ticket on 22nd december 2019, that is on the same day, when i booked the ticket for tatkaal. For which i got a message that the amount of rupees 2835 will be refunded into my account in 3-4 days. But it still not arrived yet.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      K
      Kamran Arif
      from Delhi, Delhi
      Dec 27, 2019
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      Address: 560076

      Hello Sir/Mam,

      I had booked a ticket for my family on 16 December 2019.

      Please find the required details:

      PNR Number: [protected]
      Transaction ID: [protected]

      Although one seat got RAC and rest were in waiting list I did not get my refund till now.

      I have tried calling the IRCTC Customer care but still no response from there end.

      Kindly help me on this.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        A
        Amit Gaurav
        from Mumbai, Maharashtra
        Dec 27, 2019
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        Address: Krishna, Andhra Pradesh, 521101

        My user id is disable from irctc without information. When i talked about it. They told me due to not registered address in irctc account. I have proof already my account registered with proper address. I already sent address proofs at ([protected]@irctc.co.in) irctc email id. Already 7 days completed but no response taken from irctc.
        So, i request you please take action against irctc.

        With regards,
        Amit gaurav
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Shubham Maratha
          from Pune, Maharashtra
          Dec 27, 2019
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          I booked a train ticket in 16209 (All MYS Express) on 27/12/2019.
          However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
          Booking transaction id - [protected]
          Reservation id - [protected]

          Paytm wallet transaction id - [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            R
            RamaRamesh
            from Bengaluru, Karnataka
            Dec 26, 2019
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            I have a registered Last month in irctc site and using irctc ticket booking services . When I wanted to login to cancel one ticket booked earlier, I was surprised to see, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them, and sent mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply. My complaint ticket no is 5768415.
            Request you to help to restore my login.

            Thanking you
            Rama Ramesh
            [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              C
              Chetupalli Kiranmayee
              from Thiruvananthapuram, Kerala
              Dec 25, 2019
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              Address: PLOT NO.47, 27-22/16/1, SRI KRISHNA NAGAR, SAFILGUDA, Hyderabad, Andhra Pradesh, 500056

              Hi,
              I booked ticket from secunderabad to shirdi[protected]
              Transaction got timed out but amount got debited and ticket not booked.
              Amount of 3, 185/- with payment id pay_dwm16rdjoysfre is debited.

              In the below attached screenshot "submit" button is not active

              So can i know whether the ticket is booked or amount will be refunded?
              If it will be refunded, when will i get refunded money?
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                M
                [email protected]
                from Burla, Odisha
                Dec 24, 2019
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                Address: H/No-237/C, Raghunath Jew Lane, Telenga Bazar, Cuttack, Cuttack, Odisha, 753009

                The transaction was failed.
                Ticket not booked but money debited.
                Transaction id - [protected]
                Transaction date-12th december, 2019

                Payment details:
                Paytm upi
                Reference id[protected]

                It's been more than a week and refund has not been initiated.
                Please look into the matter.
                I've attached the screenshot of the transactions.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  sindhursai
                  from Ongole, Andhra Pradesh
                  Dec 24, 2019
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                  Hi,
                  My irctc account (Sindhursai) is suspended for no reason. When i tried contacting their customer support they responded saying it is suspended for "fraudulent activity". I am using this account from past 10 years, it had all my travel records in it an i don't want to create a new account as i don't even have another mobile number.
                  As far as i can remember the only activity i did with my account is booking tickets for me and my family for 3 planned trips, now i even cannot access the tickets and manage (Cancel) them.
                  I would like to know the definition of "fraudulent activitiy" and how do they determine a "fraudulent activity"?
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Dec 28, 2019
                  Updated by sindhursai                   Waiting from past few days but no response crom IRCTC.
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                    V
                    vzit2008
                    from Pune, Maharashtra
                    Dec 24, 2019
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                    Booking date: 01-jul-2019
                    Travel date: 02-jul-2019
                    Tdr date: 02-jul-2019

                    I am following up to get my refund for past 6 months. This tdr was raised for 2 tickets within same pnr number[protected]. Tdr was approved partially for 1 ticket. I am following to get the approval for other one. Kindly check the status and update me asap. I had also raised a complaint via rail madad site but they closed the complaint with below remark:

                    "pnr — [protected] this case has been forwarded to –south western railway railways with reference number –
                    [protected] on dated – 09-jul-2019 for further necessary action."

                    I agree that the case has been forwarded to "south western railway" but shouldnt there be any time line to resolve it.?

                    Kindly check and do the needful.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      V
                      vzit2008
                      from Pune, Maharashtra
                      Dec 24, 2019
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                      Booking date: 01-jul-2019
                      Travel date: 02-jul-2019
                      Tdr date: 02-jul-2019

                      I had booked a ticket to travel to pune from cstm.
                      However due to heavy rainfall, train was cancelled between cstm to pune. I had raised the tdr to get the refund and have
                      Been following up for around 6 months. But i have not got my refund and instead my request was cancelled with the reason as
                      Passenger has travelled. I am not sure how irctc is claiming that passenger has travelled on a train that was cancelled. I have
                      Followed up for around 6 months via call and emails. This is my last attempt, hope i get my refund.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        P
                        prasad831
                        from Korba, Chhattisgarh
                        Dec 23, 2019
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                        Respected sir,
                        This complaint is regarding the beverages and breakfast provided by irctc in railway coaches. I recently purchased coffee worth 25 rupees where as exact price is 15 rupees only and seller of irctc are providing at expensive that th pdf online irctc price. I have experienced twice, thrice or more than that while travelling in train.
                        We suggest you to provide appropriate bill while delivering food or beverages in train coaches. Please look at this concern as soon as possible because it's already difficult to common man to afford and they are literally getting looted in trains. Thank you hope you take on this action as soon as possible.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        My login id is disabled by irctc Android app
                        Reply
                        I have cancelled ticket in month of September 14 because train was late more than 3 hours and passenger did not travel. I should have got my refund within 10 days but they haven’t refunded my money yet. I have attached a mail from there side which contains same reply from last 2 months.
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                          _
                          _sahil_
                          from Gurgaon, Haryana
                          Dec 23, 2019
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                          Address: Tilak Nagar,Kurla, Mumbai City, Maharashtra, 400089

                          Dear sir/madam
                          I am writing this complaint about a. J. S caterers, who operate there restaurant cum snack store at lokmanya tilak terminus. They have got a big menu board behind the billing counter which i think is only to befool people because on the board the price mentioned are the one prescribed by the irctc but they are charging as per there will.
                          Same is the case with snacks i. E. Chips, soft drinks etc. The guy at the counter said it is arp (Apna retail price) when i argued about why is he charging extra than mrp.
                          It's irctc's fault because it is the money what matters for them.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            A
                            arnab7295
                            from Pune, Maharashtra
                            Dec 22, 2019
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                            I am using irctc account to book ticket. From last suddenly my account disabled, after sending mail to the customer support, they replied that
                            "we would like to inform you that your user id - * is inactive due to multiple fraudulent activities.
                            Therefore, you are unable use it.
                            Sorry for the inconvenience caused please re-register on irctc website with alternate email id and /or mobile no."
                            My ticket id is 5723759.
                            After calling to customer support they are not supporting.
                            I don't even understand for what reason my account was disabled.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              P
                              pavankumartalla
                              from Hyderabad, Telangana
                              Dec 21, 2019
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                              Address: HIG 622,Somanadh Apts, Flat No 201,KPHB, PHASE 6, Hyderabad, Andhra Pradesh, 500082

                              I travelled from chennai to hyderabad on 20 dec 2019. I ordered egg biryani from irctc catering and they gave curd with it. I notice the curd was already crossed the expiry date. It was manufactured on 04 dec 2019 with best before 15 days, which means by 20 dec 2019 is expired. Irctc, such a big company, is looting common man money like anything and not providing any extra coaches or seats. Getting seat during tatkal is hell.

                              One more point, are 3 trains to hyderabad is sufficient from chennai considering heavy there are more people travelling either ways.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              I have booked Tatkal ticket on 21/12/2019 but ticket not booked my money of 1700 deducted on two taransaction ids [protected]&[protected] please make my refund as soon as possible sir
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                              I checked out from Yaatri Nivas Sampath, Howra in room no 107 in the night of 17/18 Dec 2019 and forgot my watch but after few minutes when I returned for the watch, the house keeping staff on duty named Munna who just went after our checkout in room, denied that he found any watch. While i am sure he has found. Please resolve the matter.
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                                D
                                Dr.Santoshkumar
                                from Lakshmeshwar, Karnataka
                                Dec 19, 2019
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                                Address: Gulbarga, Karnataka, 585103

                                I have booked ticket in ac2 and when i wanted to cancel, it shown unable to cancel file tdr so i filed tdr but its showing tdr failed of pnr [protected] karnataka express from kalaburagi to bangalore on 19/12/2019 and i filed tdr more then 6 hrs before before train departure, so kindly let me knw whether i get refund or not.
                                Every time i m not recieving my refund amount though sometimes it's not confirmed even
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Dec 19, 2019
                                Updated by Dr.Santoshkumar                                 Pls check it out

                                View replies
                                Myself Babu jagir.I tried to book a ticket from IRCTC but was unsuccessful . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund . Below are the details
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                                My two wheeler was booked on 14th november 2019 from the bhusawal railway station to deliver at visakhapatnam with reference number [protected].
                                till date the booked item is not delivered to desired location.

                                kindly look into this.
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                                  S
                                  Soveen
                                  from Chennai, Tamil Nadu
                                  Dec 18, 2019
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                                  Address: Bangalore, Karnataka, 560039

                                  Dear sir or madam

                                  I traveling on the pnr-[protected]
                                  Trn:16527
                                  Dt:18-12-19
                                  Frm ypr to pgt
                                  Cls:sl
                                  Rac s8- 63

                                  Tte. Not allotted berth in the train..

                                  If the railway is not able provide berth for canceled tickets, should refund half of the ticket amount where in 2 travelled in the same berth at a time

                                  Waiting for ptony response

                                  Regards
                                  Soveen c v
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    P
                                    phanindrav
                                    from Pune, Maharashtra
                                    Dec 18, 2019
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                                    I booked tickets well inadvance for rajdhani ac 2 tier to travel from mumbai to new delhi.

                                    I got 2 upper seats and 2 side upper seats when i booked 6 months in advance.

                                    There is no way to choose seats and due to this stupid site and reservation, i am at the mercy of fellow passengers whom i have to beg every time to change seats.

                                    This is not a family friendly website and created by brain dead people.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      C
                                      charlessdb
                                      from Bengaluru, Karnataka
                                      Dec 17, 2019
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                                      I was creating a new account on irctc, (User name charlessdb) i have got mobile varification code but not reciveed e mail varification code. Please send e mail varification code on my e mail address "[protected]@yahoo.co.in"

                                      I have been trying for over a week already.. No email id verification otp sent by irctc

                                      My email id: [protected]@yahoo.co.in

                                      Please help...
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        F
                                        Fahad Azmi
                                        Dec 17, 2019
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                                        Address: Lucknow, Uttar Pradesh

                                        Dear sir,

                                        Reference: booking transaction detail [protected], 12003 / ljn swran shtbd, lucknow to delhi.

                                        The booking status showing pending from ank end. What should i do in this case and how long should i wait?

                                        If this fails then i can book it again. But if isnt then it might get duplicate the bookings.

                                        Please guide and help us.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        View replies
                                        R wallet re charge kiya. lekin bank account se paise to cut gaye re wallet nil batla raha hai
                                        recharge date 08/12/2019
                                        Reply
                                        Booking transaction I'd [protected], amount is deducted from my account.

                                        Train number 12967
                                        From segm to jp
                                        Date of booking 7 dec 2019

                                        But ticket status is not booked.

                                        What should I do now.?
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