Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We are trying to register (For 3 hours now), to indian railway. We are tourists and cannot buy online without registration. We have not received our sms code. We have triple checked that the number provided is correct and resent the code to the given number several times. Could you please rectify.

Kind regards,

Tiffany and tim
[protected]@yahoo.com

Dear sir i do 5000 add money transaction on irctc i mudra app but transaction failed and money debited from my account.

I contact to irctc customer care they say money will be auto credit in your account in 6-7 working days but today is 8th working days and still i not got my money and irctc customer care representative not talking to me in good manners they disconnecting my call.

My transaction details are here

Transaction date - 22 nov. 2019
Irctc i mudra id - [protected]
Ticket id - 5530249

Sir please initiate my refund because i am a student and need money

Payment proof is attached

Hi,

I had to travel on 9th august 2019 from pune to jhansi but train (17305) was cancelled and i could not travelled and then i filled tdr on 10th aug 2019.
I am still waiting for refund amount i don't get positive response from irctc customer care.
Customer care executive forward the call to senior by saying they can't solve the query and after forwarding the call. Senior never recieve the call and then calls get disconnected automatically.
From aug 2019 to dec 2019 it has been 4-5 months.

Please help me to get the refund.

Name: zameer ansari
Mob:[protected]
Train no: 17305
Date of journey: 09aug2019
Pnr:[protected]

While recharging uts wallet by 100 rs, my money got deducted but still the uts wallet balance is 0 rs.

Upi transaction id is[protected]
It was done through mobikwik (In the uts app) then i choose upi, then my g-pay upi id... It was a hundred rupees recharge. I've attached all the screenshots that i think a valid proof to give my money back.....

We have been served very bad quality of food in dibrugarh rajdhani express. After having meal my stomach got upset. We request you to refund our amount at earliest and take necessary action. Below is the pnr details
Pnr-[protected]
Trn:20503
Dt:29-11-19
Frm cpr to ndls
Cls:3a
P1-b11, 25
P2-b11, 28
Chart prepared
Helpline no.: customer care 138, security 182

Hi
Hi,

My irctc ticket dated 29/11/19 transaction id: [protected] is showing a status of pending from bank end, but my money debitted from bank.
My transaction mode was upi from kotak 811 app.
With a transaction number:[protected]Kotak 811 bank)
Kindly provide a solution for the above asap. Do i require to book another ticket for the same? Or will it be settled for irctc?

Sir,
I tried to book two times railway reservation tickets through irctc online
E-ticketing facility on 26th november 2019, during the booking process my transactions could not succeed due to choice of at least one lower berth not met and reservations were not done, but the amount of rs.669.17ps was deducted two times during my two reservations process from my bank account totalling to rs.1338.34ps. I request you to kindly look in to the issue and debit back my amount to my account.

User name of irctc - bns1008.
Failed transaction id-1- [protected]
Failed transaction id-2- [protected]
Card - saraswat bank debit card
Pay status - payment requested
Reservation from - dadar to ratnagiri
Reservation upto - ratnagari
Date of failed transaction - 26th november 2019
Date of journey - 18th february 2020
Train name – tutari express
Train no. -11003
Class - sleeper class
Ticket type - e ticket

Please solve this matter urgently
Name-pooja
Ph-+91 [[protected]]
Email id - [protected]@gmail.com

Dear sir
I have filed a tdr (Cancled by irctc) for the below mentioned details
Tdr date: 07.11.2019 11:29:08 hr
Transaction id: [protected]
Pnr no.: [protected]
Train no: humsafar express
Passenger: 3
Date of journey: 07.11.2019 09:50:00 hr

Reason: i filed tdr as not travelled on that day not get the seat on lower berth as my fater and mother was sick.
But now tdr status ise saying repudiate where as i filed the tdr within 2 hrs after train started and travelled that day.

Thanks and regards

Basudev pathi
Mobile - [protected]

My self Supriya Kushwah
My order no. 33053405
on 2/11/19 i ordered the food but i didn't received & you saying that i recd please look at the matter i want my money back 170/-
You can see my Transaction
i didn't get any response i mailed to [protected]@irctc.co.in i was trying to reach you but not get any response
Please Co-operate
call to 1323 they saying send mail to [protected]@irctc.com complaint on that
but that mail is not valid
we are a stupid n you behave like fraud
i didnt get my money they are saying we delivered it such a liar
shame for this
i can't trust at all nowards
Please guys while booking be carefull

Hi,

I have booked ticket on irctc using paytm dt.[protected] from axis bank credit card and the amount debited inr 1263.91 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Vide t. No.[protected] irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund till today.

Sir, i am travelling in 12313 sealdah rajdhani and i found a cockroach in my meal provided by train pantry. Kindly improve the catering in rajdhani atleast. Kindly look into this matter. I am still travelling in the train and hope that rest of meal should be served hygenic. After commiting a mistake meal attendant was behaving like nothing unique has happended to me.

Transaction id [protected]
Tuesday12nov 2019failed
Transaction id: [protected]pnr:
Train no./name: 12664 / howrah expresstransaction date: 11 nov 2019
Tiruchchirapali (Tpj) bhubaneswar (Bbs) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)
Booking amount: 2462.7refund amount: 2462.7
Refund da

For below 3 transactions, the amount is deducted but the tickets are not booked. From last 3 months the amount is still not refunded. Bank is saying the transaction were successful and irctc saying they have not received the amount. Need a suggestion how to move forward.

Transaction ids -
Transaction id: [protected]
Transaction id: [protected]
Transaction id: [protected]

Iin/irctc /[protected]/[protected]/ 372.7
Iin/irctc /[protected]/[protected]/ 372.7
Iin/irctc /[protected]/[protected]/ 1, 117.70

Regards,
Gajendra

Hello sir.

I booked ticket on 19/10/2019.

Cancelled it on 20/11/2019.

After, i received sms from irctc that my refund is initiated.

After many days i called irctc customer care, they replied very rudely that refund has been processed, and told me to contact my bank, bank person said without details they cant tell me anything.

Pnr number is [protected].

Screenshot...

I have booked eticket (Pnr: [protected]) on 12th april 2019 and cancelled the same on 16th april 2019. As per the below attached, is shows the amount is refunded. But, i checked my credit card statement and found that the amount is not yet credited.

I have provided all the ticket booking, cancellation, credit card statement also but no action taken since april'2019.

Gopinath here, i have traveled on 22-nov-2019, pnr-[protected]
Trn:12653
Dt:22-11-19
Frm tbm to tpj
Cls:3a
P1-rc, b5, 47
Chart prepared, while i entered the train in my seat 47, occupaid by another lady (Not in p1, p2) i was contacted ttr, i am having this seat, kindly confirm the allocation, later he came and shouting, why you are not informing like that. I said i already asked you sir, he was drunken, he shouting, and leave the place, where the old lady occupaid, i am not getting seats. This the behaving largest railway network in india, stupid foolish ttr drunks in working hours. Great.

I am add 5000 rupees in my i mudra wallet via upi and money deducted from my account but not credited in imudra wallet.

And they are not responding me

Please help me i want my 5000 back in my original payment source because i borrowed this money from someone

I have payment proof

So please help me and return my money back as soon as possible

Payment proof attached

I have booked a ticket for pnr no [protected] cancelled on 18.09.2019 but provided all the documents till date i have not received any refund amount.

If i call the customer service no of irctc they are telling it will be refund in 2 or 3 working day also i am not able to excellant this issue to three seniors.

Worst kind of service provided by irctc.

Ticket reference no:- trna1jck2kvtbv
Ticket id 5398239

I have tried to recharge r-wallet in uts using zaakpay but it is not credited to my r wallet account. However it is deboted from my account.. The screenshot of the transaction is attached here. I want refund of the money as it is debited from my account. It is really unfair to debit the amount. It is for uts r-wallet. Please refund the amount as soon as possible. Rs. 100 has been debited from tha account...

I had raised a complaint regarding refund for pnr: [protected] and till date the amount has not been credited to my account (Complaint ticket id[protected].

Customer care is rude and gives standard reply "your request has been forwarded to the concerned team". Its been 6 months and more than 100 calls and emails. They have even stopped replying to my emails. And such has been the case that now the customer care guys even remember my ticket id by memory.

Two months ago, a supervisor named nadeem assure me that he is personally looking into this. Yet nothing has been done yet.

Please help me out in this regard. This is mental harassment.