Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I've booked 3 tickets for garibrath train from vishakapatnam to secunderabad on 24.11.2019 using the irctc website on 20.10.2019.

I've paid the amount through hdfc credit card. I've received a message of amount debited from the bank. But the transaction status is showing 'pending from bank'

Also the ticket is not appearing in the booked ticket history tab of the irctc website.

It is very urgent

Please help

I had created an account on irctc a few years back using my email id but forgot the user id.in an attempt to try and get access to my account again, i have tried using the forgot user id option and entered my email id there. But it keeps on telling me "user not found". When i try to create a new account with my email id, it says "email id already exists". Please help me by resolving this issue so that i can use the irctc site for booking train tickets.

Email id: [protected]@gmail.com

Today 18th oct'19, i made online booking for stay at bhubaneswar railway station ac dormatory retiring room dated 22/10/2019 from 8 hrs to 20 hrs vide pnr no. [protected] further to which i have received payment confirmation message from axis bank which is as follows (Your a/c 036740 is debited with rs 155.00 on[protected]:30:49 at pur/irctc tourism/delhi). But i have not received any booking confirmation from irctc in my email id [protected]@yahoo.in or my mobile number [protected].
Please confirm my booking status

Dear team,
I tried booking the ticket from dwarka to ahmedabad on transaction date: 08/oct/2019, but the transaction failed and my money (₹2689.16/-) got deducted. The transaction id is mentioned in the subject line. However, i haven’t received the money back into my account due to which i am writing this mail to you.

Hope the deducted money is reflected in my account within 2-3 days after the mail is seen in your (Irctc) inbox!

Kindly do the needful at the earliest!

Thanks & regards,
Customer @ irctc

Hello sir
Im online booked my ticket ahmedabad to badnera train name prerana express pnr no [protected] dt.[protected] and i paid rs. 867 this time w/l 60, 59 not confirmed after irctc give me message your ticket is not confirmed your amount will be transfered your bank account withing 3-4 days amount rs 730 but today 16/10/2019 not refunded my cancellation ticket amount in my bank account please give me my amount irctc

Sir/ madam,
I tried to recharge my r wallet with rupees 200 today, using google pay account from my account of susenjit mallick (Dr. [protected]@oksbi). Payment transferred to uts account mobikwik link account, that is zaakpay ([protected]@hdfcbank). Upi transaction id is[protected]. Google transaction id is cicagkcm1dczva.

Kindly look into the matter.

Thanking you.

Yours faithfully
Susenjit mallick
Mobile no - [protected]
Uts mobile no - [protected]
Email id - dr. [protected]@gmail.com

Dear sir/madam,
My name is anindya shankar mukherjee. Today i am trying to add money in the rwallet o[censored]ts app. I am adding money through paytm gateway. But after making the upi payment, paytm and bank are showing that the money is successfully deducted from my account and goes to irctc uts. But in uts app the added money is not showing that is 100 rupees.
It is showing money paid to vpa [protected]@paytm
And upi reference id[protected].
Please solve this issue and credit the money to my rwallet o[censored]ts app or refund the money.
I already mail to [protected]@gmail.com about this issue. But they till not replied.

Hi sir/madam,

Today (Date :[protected], tuesday) had 3ac confirmed tickets for train: 16340 (Nagarcoil to mumbai cstm express) from kjm (Krushnaraj puram station, bangalore karanataka) to kalburgi (Klbg). And we have reached boarding station at 7pm that is 2 and half hour before the train arrival time (9:30pm).

When train is announced it shown coach position wrongly that too in opposite direction, before that i wanted to confirm as i was not able to see display profit a long distance so quickly wanted confirm the coach position so went and checked in ticket counter and they said they don't know and asked me to check whatever is displayed on the board. But that was wrong. Abd another point is, before checking on display i checked in google atleast that was showing coach position properly to some extent. But i thought as it is online so it may not be updated one and it may not be accurate. So i did not believe online coach position. So i started running around 9:18pm here and there to check where will be location of 3a (B1) coach, i even enquired with shop owners on station to get info quickly as train is about to arrive. They also told it will come in the front as display is shown.
And one more thing is train arrival timing is 9:30 but it arrived at 9:20pm only.

Now as per the display we were running in the front and train is already arrived, in this situation who will have time check from front of engine to end train???

Completely we had to again run back as we did not find our coach b1 in the front side. And that too there is a pantry in between, how to handle in this situation?
How will get into our coach?
In this journey, my mother she is 66year old how fast she can run? And my sister along with her two kids with 2 big language bags and 2 small bags, how will she run with these all things??
How to manage this situation?
Who is responsible for this situation?
If something happens to my mother while running then who is responsible for this???
To avoid al these kind of tension from our side we had reached station 2 and half an hours before only. What is the use of it??
I need solution for this kind of problem.

There was one more lady she was travelling alone with 2lagguage bags, she got into some other coach as there was mismatch in the coach position, and there was pantry between actual coach and the coach in which she had got in, how will she manage herself with this situation???
I helped her to get in into atleast nearby coach so that she can teach her coach from inside.

Is this system proper.?
I too have a small 1 year old kid and i usually travel alone with my mil, if i were in this situation with kid and language then what would have happened??

I need solution for this. Atleast some one at ticket counter should be knowing about coach position if it gets changed dynamically.

Who will believe if this kind of things happens? Then it is better to relay on online info instead of offline.
If coach gets changed then have to change the display aswell.

Just put yourself in this position or situation and analyse. You will get to know how much tension it will create.. That too for old age people what they will do if this is the case.

I need response for this big message. And i need solution for this king of issue. Already i have seen somebody has also faced the similar issue.

These are train details for your reference:

Pnr:[protected], trn:16340, doj:15-10-19, 3a, kjm-klbg, dp:21:30,
Amrut ponu pawar+2 b1 12, b1 4, b1 3,
Fare:1875.0, c fee:35.4+pg+ins

Kindly request you to do the needful asap.

Thanks & regards,
Reshma
Indian

I have booked irctc ticket through paytm. I have filed TDR in paytm as there is no other option except through the medium in which I booked. I was forced file TDR as the train (12431) on date 23 Aug 2019, was diverted and is not touching destination station. My PNR is [protected]. I filed TDR as soon as I received message from Railway around 16:30 hrs on 23 Aug 2019. The cost of the above ticket is Rs. 4518. As the train was not touching destination, I planned my travel alternatively through air and it cost around Rs. 12, 500/-. So totally there is a loss of Rs. 17000/-. Screen shot of TDR Filed successfully, SMS from Railway and Circular from Railway regarding diverted trains attached. IRCTC says TDR not filed in time. Paytms says you have not filed TDR in time. Within 72 hours from time of departure of train, TDR should be filed, which I have filed even before. Now I have not received refund so far. Pls. help

The following refund not credited in my bank till date, despite many reminders.
I had also sent my bank statement as requested by them twice. Everytime, i get a automated mail that:
We would like to inform you that your below-enclosed email has been again forwarded to the concerned department. You will receive a reply in this regard shortly.

Details of the refund not credited to my account:
Date of cancellation of e-ticket/: 29-apr-2019
Refund processing date: 01-may-2019
Refund amount: 520.0
Refund reference no: [protected]
Payment option used : credit cards/ debit cards / upi (Powered by irctc) (Aggregator)
Booking reference no: [protected]

I had booked a ec class tkt on shatabdi express for my father, for journey from chennai to bangalore on 13th september2019 for journey on 27 th september.
The booking was made on 13 th sep 2019 on your irctc site. The amount of rs 1324 was debited from our account but we never recd the ticket through mail or phone. Our bank is hdfc and the bank ref no for the above transaction is [protected]. The name of the passenger is vasanth manickam.
Please refund the above amount back to our account, since we did not receive the ticket and hence did not travel.
My tel no is[protected] and my mail id is [protected]@vivacarbon.com
Regards
Vedanth vasant

I have not received the order[protected] booked on september 24th and i have made a complaint on the same day but i got mail from ecatering saying that product was delivered which is not true. Even the money was debited and food was not delivered and i am getting false message from ecatering saying that food is delivered. Please refund the money at the earliest. If issue is not resolved from your end i will make a consumer complaint for the same.

My user id was blocked. On checking up with the customer care, i was informed that they request my complete address along with address proof to pursue the matter. I sended my complete address and proof to pursue the matter by email but i don't recive answer.
I sended some mails but i don't have solution. I sended a picture of my Argentinian document with my complete adress.
I registered with my foreign telefhone number. I bought some train tickeks. therefore I need acces to the site

Name - niharika irctc user id - niharikaneha45 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Sir/Madam,
I tried to book a ticket using IRCTC android app from Santragachi Station (SRC) to Medinipur (MDN) for 14th October, 2019;Monday at Rupashi Bangla Express (12883). Payment done by Google pay and UPI transaction ID is[protected] done on 9th October 2019 at 21:11 hours to IRCTC (razorpay. [protected]@hdfcbank) from account of Susenjit Mallick (dr.[protected]@oksbi), Google transaction ID is CICAgKCmrNXZHg. I sent a mail to IRCTC care, but got no response. Kindly look into the matter.
Thanking you.
Yours faithfully

Sananda Majumder
IRCTC ID- Sananda _15
Mobile no- [protected]
Email ID- [protected]@gmail.com

I booked a railway tatkal ticket from irctc on 23 september 2019 from howrah to kanpur in train no. 12301 for 21 october 2019, but i cancelled my ticket on 4 october 2019.in my irctc account, it is showing that amount has been refunded but i haven't get the amount in my account.
Detail is following:

Name: abhinav dixit
Bank: state bank of india
Branch: barra kanpur
Account no.: [protected]
Pnr no.: [protected]
Refund id: [protected]
Amount: 2055 rs.
If you want more detail kindly let me know and please refund my amount asap.

I tried to renew my season ticket. While doing so, i chose payment gateway to pay the amount of ₹353.22. After i completed successful transaction, money got deducted from my account but still my season ticket didn't renew. Please help on this matter.
I have attached screenshots of the transaction and the reference number as well. The time of transaction is thu 10 october 1:40am.

We were staying in rr room in jaipur we order 2 breakfast and coffee from irtc catering but three food item were missing in breakfast and we didn't get coffee because coffee machine was not working but they don't refund our money even we complain 2 times we didn't get appropriate reply. Date of our rr booking is 16/9/2019 to 17/9/2019 and our room number was 108 double type in provided photo upper 3 item were missing in breakfast.

Ticket/journey details
Registration no. [protected] pnr no. [protected]
Journey date 02/08/2019 class sl
Train no. 12561 train name swatantra s exp
Station from spj station to ndls
Boarding point spj reservation upto ndls
Ticket no. 0 quota e
Date of booking 20/07/2019 total ticket fare (Rs.) 1060
Transaction id [protected] pass/warrent no. 0
Passenger details
Name gender age book status current status conc. Code quota refund claim reason
Payal kumari f 21 s11, 18 s11, 18 gn train diverted and passenger not travelled
S k sharma m 26 s11, 21 s11, 21 gn train diverted and passenger not travelled
Tdr details
Tdr date 02/08/2019 15:45 tdr filed at stn
Registration and edr details
Case registration date 09/08/2019 case registered at office northern railway
Dealer id dandls dealer alloc. Date 13/aug/2019
Top sheet generated yes topsheet gen. Date 13/aug/2019
Assigned to inspector id cminr2 report submission date
Edr fed date refund status repudiated
Refund details
Refund repudiation date 12/09/2019 refund amount (Rs.) 0
Repudiation reason as per chart, passenger has travelled

I tried to book a railway tatkal ticket from irctc on 29 september 2019 from narsinghpur to satna in train no. 15017 for 30 september 2019, but transaction was failed and ticket was not booked. According to the refund rule on the failed transaction of irctc: "since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days". But it has been passed 7 working days bu i haven't get refund amount.
Detail is following:

Name: abhinav dixit
Bank: state bank of india
Branch: barra kanpur
Account no.: [protected]
Refund id: [protected]
Amount: 1555.40 rs.
If you want more detail kindly let me know and please refund my amount asap.