Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear team,

I booked below tickets today online using tatkal option. I was not aware of the refund rule of tatkal –confirm booking. I planned to book tickets for below family members.
1) ganesh sutar - self
2) anushree ganesh sutar - child
3) aarti ganesh sutar-spouse
Travel from mgr chennai central to hubbali
Date of travel : 2nd nov 2019
Pnr numbers.
1) [protected] — booked
2) [protected] — cancelled
Due to spouse leg issue i thougth i will get two lower seat in same compartment and one middle but i got two middle and one upper but it was not feasible for spouse due to leg issue she is unable to onboard on middle /upper seat. So i thought without refund knowledge to book another ticket and hopefully will get two lower and one middle but system again given me two middle and one upper anyways i have to cancel one out of these two duplicate tickets with same member same destination. Boarding from mgr chennai central to hubbali. But when i received email saying that i will not receive refund of another cancelled ticket then i shocked what system is build by irctc, i found system flaw here without provision of cancellation of duplicate ticket., system should not allow below either
1) if members are same they can’t seat at a time on two different seats
2) journey destination is same
And if i’m aware about tatkal - confirmed refund rules i would have never booked another ticket or if the system had been designed according to above two points mentioned it should discard me for booking same journey ticket for same people. Please note this point.

I would like to request to think about the flaws in the above (Two rules) in your system to save other people from financial loss due to this faulty system. And if possible please refund my whole payment for the set of duplicate tickets kindly, consider this valuable suggestion. I would like to cc to consumer complaint forum too here. If they can help me to get refund of my cancelled tickets i will definitely write to them.
Regards,
Ganesh
[protected]

From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: friday, november 01, 2019 11:36 am
To: mukund, ganesh
Subject: cancel ticket

Dear customer,
We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. Please note, no amount shall be refunded against this cancellation.

I am soheb jindani my reg. Mdn: [protected] yesterday i was using imudra wallet in that i add my money 7000 rs after adding the money account in 2 minutes automatically i logged out from wallet then after i am unable to logged in my account i ask customer care for this problem they said your account is blocked for reason of blocking please send us a email, after that i send email regarding my problem in mail they replied only one sentence for my 4 mail (You will get your ticket booking amount refund in 7 working days)

I have not booked any ticket yet my concern is on my imudra wallet they are not understanding this also they not reading mail properly.

Please help me on this my money is stuck in imudra wallet.

I was travelling from delhi to chandigarh on my way and i brought tea and a water bottle the cost of them according to irctc guidelines are rs.7 and rs.15 respectively but the vendor sold me the both for rs.10 and rs.20 respectively it's not about the few rupees it's about the rules which if the government is not itself following. I want a strict action against them

This is in reference to the refund amount to be paid for my cancelled ticket with PNR no. [protected] in Tejas Express for date 30th November 2019.I cancelled my ticket approximately 12 hours before the scheduled departure time.But the amount of refund showing is Rs 210.

The entire ticket costs me Rs 2010.40 and the refund amount showing is very less.As per the policy for Tejas express (Lucknow-Delhi) the amount deducted should be 25 rupees per passenger.

Rail implement otp for refund for agent. If agent mistake to type phone no. He can not get refund but he bound to pay the customer. Agent is simple a human being. Mistake can be happen any time. But no way to recover. If any agent misleading with any customer he should be punished. But but why all agent suffer for this.

Why rail implement this type of rules for agent only. Where a man book ticket in irtctc web site he get cheaper than agent. Unemployment man are take agency from irctc. But now a days very much minimum ticket done by agency everybody buy ticket their own app.in this. Coz app will cheaper that agency.

Agency is suffering from earn. No commission. No tatkal facility no incoming ticket facility. When agency open all ticket finished.

Why rail provide agency, where rail not provide any commission?

This is simply exploit for unemployment people,

Agent give registration charge, annul charge, dongle charge. But no commission. It is dangerous when are more expensive then irctc own website.

And now a days otp refund too much disgusting. Where rail auto cancel waiting ticket. Provide otp after 3 days. Why customer wait 3 days for refund? Where in irctc website when any cancel done refund automatically deposited in their account.

How agent earn or survive.?

Need proper response. Why exploit unemployment people?

I booked two tickets for 17th august from kjm, bangalore to csmt, mumbai in mumbai express (16332)

There were three messages from railways regarding this with following content:

1. T. No.16332 tvc-csmt mumbai exp of 17.08.2019 is diverted viaers-srr-tok-roha-pnvl and train will not touch stations between otp and pune.

2. Correction msg of t. No.16332 tvc-csmt mumbai exp of 17.08.2019 is diverted...

I booked IRCTC ticket on 7 October but the amount debited and not booked ticket, 07 October to till date, refund not received, i contacted IRCTC but he says the only payu help about this,
After that i contact payu, but he not responding or resolve this issue.
My payment gateway is payu

Transaction id : [protected]
booking date : 07/10/2019
payment status : pending from bank end

I have booked 4 births for 75, 72, 59 and 53 years old persons with the preference to lower birth but surpringly not a single seats are alloted to lower birth. So please look into the matter and allot the 2 lower birth seats to very old seniors.
My pnr no is[protected] train no 22835. The journey is kolkata to puri.

Please allot me 2 lower birth and 2 middle birth to travel with senior citizens

I want to cancel tdr filed by me by mistake.
Pnr no-[protected]
Journey date-23/10/19
Ref no-[protected]
I am very much sorry this tdr have been filed by mistake. This has been because i was not having proper information. Please cancel this tdr filed by me. Please cancel this tdr filed by me.
I am sorry. It was filed by mistake.

By~kritarth kumar

Whenever trying to book ticket in tatkal through irctc app we are not able to do it with different kind of errors and it throws out on login page. It only allows to enter when seats are in waiting status. This whole thing happens everytime. I believe so irctc made this app for agents only and it's completely harrasement to normal citizens because irctc know people don't have any option and as a normal citizens they can't do anything

I have tried to book the ticket for

Reservation id: [protected]
Train no./name: 22691 / rajdhani exp
Ticket type: e-ticket
From: secunderabad jn (Sc) 27 oct 2019
To: jhansi jn (Jhs) 28 oct 2019 00:00 hrs
Booking date: 26 oct 2019
Boarding station: secunderabad jn (Sc)
Date of boarding: 27 oct 2019 00:00 hrs

The amount from my credit card is debited but ticket status is showing "pending from bank end".
Please either cancel the ticket and refund my amount or complete the booking so i can cancel. I have booked another ticket after this pending transaction.

Thanks

I travelled from jammutawi to new delhi on 14/10/2019. My pnr is [protected]. For my journey i booked non veg food but on journey but i was served vegetarian food that wasn't fresh and was stale. I did registered a complaint regarding this on "rail madam" 15/10/2019 and my complaint no[protected] and now whenever i tried to see the status regarding my complaint, site shows there is no records available for this complaint. This is really...

Hello,
Last night I tried booking a train ticket at midnight. The money got deducted from my bank of Baroda account but the ticket was not confirmed as the time went out due to IRCTC server was not active. I did not receive my ticket but the amount was cut from my bank account. An amount of rs 810.40 was cut from the account. I request you to refund the amount. The transaction ID is attached below.
Thank you.

I was travelling train12690 from bangalore to chennai 8 am train on 24 th oct2019d
The food quality needs mprovement for price range 40/-

I bought tomoto rice i got one vada, pickle packet 2/- one
When i ate the food i am not satisfied with food qlty tomotorice is very bland no taste, the paruppu vada is big but not up to mark it taste it need be cooked or fried well.

I expect irctc to better food qlty s as irctc is listed company in nse.. We expect food qualitybwith best taste...
Thanks awaiting for the improvement

Idli vada chutney is ok.. Idli qlty can be little more smoother.. Chutney is good.. Coffee, tea stds needsimprovement

Thanks for reading in advance,

Train no-12952
Coach-B2
Seat no-7 (side lower)
Date[protected]
PNR NO-[protected]
I was traveled from New Delhi to Mumbai by Rajdhani express, when i reached Mumbai from Delhi on arrival i saw my bags was bitten by rats, when i bend and saw luggage compartment under my seat, i saw there was a hole on wall under the seat wall, i attached all pictures please fill that hole asap and any other holes in train if there!, otherwise it will happen again and again with all passengers, don't spoil Rajdhani's name

I tried booking two tickets through tatkal quota. Irctc website took all the necessary information and transaction was going on in a smooth run. But, unfortunately the tickets didn't get booked. The money is been deducted from the bank but, the website shows a message "pending from the bank end". Please do let me know if there is any chance i would get my tickets booked?

Hello

I cancelled a ticket thru my irctc blue page,
Customer received the otp,
Ticket is not showing in "ticket cancellation history" tab to further verify otp for refund
Customer is asking for refund, what shall i do
Plz help regarding the same

Pnr number : [protected]

Agent corporate name : fashion zone (Nasik)
Itz id : itzic27742
Blue pae login id : icitzpl03115
Registered mobile number : [protected]

This above mail i have sent to [protected]@irctc.co.in, its been 10 days they are not helping me out, they are just giving me multiple ticket id's every time i ask for status of my refund.

I dont know whom to complain further? Is there any authority bigger then this care guys whom i can complain about them.?

Reservation ID: [protected]
Train No./Name: 22435 / VANDE BHARAT EXP
Ticket Type: E-ticket
From: VARANASI JN (BSB)23 Oct 2019To: KANPUR CENTRAL (CNB)23 Oct 2019 00:00 Hrs
Booking Date: 21 Oct 2019
Vikalp Status: No
Boarding Station: VARANASI JN (BSB)
Date of Boarding: 23 Oct 2019 00:00 Hrs

These are the details of ticket I booked, should I book again? Whom(SBI or IRCTC) should I contact for the refund? How much time will it take to refund?

Hello,

I had booked a ticket on train no. 18520 for journey between ltt to vijaywada junction on 18 oct 19. This train was partially cancelled between ltt to pune which was informed by irctc through sms.

However, irctc has not provided any message for refunding the price for cancellation of partially journey tickets.

Today when i called irctc for refund of partially cancelled ticket, they asked me to file tdr but there is no record available at tdr section for claim.

My points are as below :

1. Why the irctc didn't provide refund of money automatically for partially cancelled tickets to the confirmed passengers as per the final chart?
2. Why didn't the irctc send any message about claiming procedure of this money if this is to be claimed individually?

Irctc is bound to provide the refund of money for partially cancelled tickets and they should immediately facilitate the process for the same. Details placed below for easy reference.

Name of passenger : aditya bera
Date of journey : 18 oct 19
Train no. : 18520
Reservation : ltt to vijaywada
Pnr : [protected]
Coach/seat no. : b3/40

Although there are 536 complaints available on irctc in this forum, has any action taken on it to rectify the problem. I am fed up booking any tatkal tickets in irctc. I have never booked any tatkal ticket, the irctc people are deliberately blocking the site exactly at 8 am every morning. Are they just providing a service for the agents. It is very clear that the ips of the agents alone can access the site. Why is this? Anyway, i really wanted to get use of the consumer complaints forums, if this forum is just for reflecting our thoughts, then there is no use. Please some one let me know, will any action taken on not?