Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We were staying in rr room in jaipur we order 2 breakfast and coffee from irtc catering but three food item were missing in breakfast and we didn't get coffee because coffee machine was not working but they don't refund our money even we complain 2 times we didn't get appropriate reply. Date of our rr booking is 16/9/2019 to 17/9/2019 and our room number was 108 double type in provided photo upper 3 item were missing in breakfast.

Ticket/journey details
Registration no. [protected] pnr no. [protected]
Journey date 02/08/2019 class sl
Train no. 12561 train name swatantra s exp
Station from spj station to ndls
Boarding point spj reservation upto ndls
Ticket no. 0 quota e
Date of booking 20/07/2019 total ticket fare (Rs.) 1060
Transaction id [protected] pass/warrent no. 0
Passenger details
Name gender age book status current status conc. Code quota refund claim reason
Payal kumari f 21 s11, 18 s11, 18 gn train diverted and passenger not travelled
S k sharma m 26 s11, 21 s11, 21 gn train diverted and passenger not travelled
Tdr details
Tdr date 02/08/2019 15:45 tdr filed at stn
Registration and edr details
Case registration date 09/08/2019 case registered at office northern railway
Dealer id dandls dealer alloc. Date 13/aug/2019
Top sheet generated yes topsheet gen. Date 13/aug/2019
Assigned to inspector id cminr2 report submission date
Edr fed date refund status repudiated
Refund details
Refund repudiation date 12/09/2019 refund amount (Rs.) 0
Repudiation reason as per chart, passenger has travelled

I tried to book a railway tatkal ticket from irctc on 29 september 2019 from narsinghpur to satna in train no. 15017 for 30 september 2019, but transaction was failed and ticket was not booked. According to the refund rule on the failed transaction of irctc: "since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days". But it has been passed 7 working days bu i haven't get refund amount.
Detail is following:

Name: abhinav dixit
Bank: state bank of india
Branch: barra kanpur
Account no.: [protected]
Refund id: [protected]
Amount: 1555.40 rs.
If you want more detail kindly let me know and please refund my amount asap.

[protected] - pnr number

I booked the ac 2 tier ticket on 23th august 2019 and i received a twql \ wl2 and twql\ wl 3 for the tickets, since i have a little baby, i decided it was not worth a waiting list and taking risk. The ticket was for the next day the 24th august, so within 10 minutes i cancelled the ticket and booked the next train and got confirmed tickets. But, i checked the tdr and it wasnt listed there, so i sent an email to [protected]@irctc.co.in and after multiple requests they say it was a confirmed ticket and no refund will be processed.
I read through the refund policy and the rules say refund will be done if it is tqwl or waiting list.
Im fedup of emailing them again and again and getting the same response.
I don't want to let go because it's not right. But at this point i'm exhausted sending emails to them.
Ridiculous customer care, im very upset and annoyed.

Dear sir/madam,

Sub: refund of my ticket fare

Refe:

From : solapur jn (Sur) date of journey : 04-aug-2019 to : lokmanyatilak t (Ltt)

Pnr no. : [protected] train no. / name : 11044 / lokamanya tt exp
Boarding at : sur date of boarding : 04-aug-2019

Scheduled departure* : 04-aug-2019 21:25


Since the train is cancelled due to heavy flood and too much rain during this day which announced by railway authorities and railway news
We unable to perform the journey on that day 04.08.2019 from solapur to ltt mumbai

The train no and passenger detail as stated below
Kindly refund the money to my account
Appreciate your co operation in this regard.
Early response is appreciated
Thanks,
Warm regards,
Subramanian. S
Chief cost control expert
E: subramanian. [protected]@maplegc.in
Mobile no: [protected]

I recharge my r wallet through uts. Then i pay in my account rs.102.12/- on 03.09.2019 but my money deduct in bank account without recharge.
I mail many time to irctc but, they are not reply positive.
I regular purchase train ticket through uts (Irctc) a day i recharge my r wallet but this time not recharge, but money deduct in my bank account, i many time mail [protected]@irctc.co.in. But no positive reply,

I booked tickets at 4-10-19. But its showing pending from bank end and no amount is debited from my account but i want to know the status so that i can book another ticket or i can cancel it will it debited later what's the status? As its festival time i want to book tickets. Please resolve it as soon as possible.

Train no. 12962 avantika express
Transaction id - [protected]

Booking transaction id transaction status
[protected] pending from bank end
Friday08nov 2019 pending from bank end
Pnr number :reservation id: [protected]
Train no./name: 12246 / duronto expressticket type: e-ticket
From: renigunta jn (Ru) 08 nov 2019to: howrah jn (Hwh) 09 nov 2019 00:00 hrs
Booking date: 05 oct 2019vikalp status: no
Boarding station: renigunta jn (Ru) date of boarding: 08 nov 2019 00:00 hrs
Quota: generalclass: 1a
Ticket charge: 2955.4convenience fee: 35.4
Bank name: pay using bhim (Powered by hdfc bank) also accepts upi

I got a inconvenience when i am trying to login or registration new user id due to my email shivkr.[protected]@gmail.com is not available .
pl either provide a link for recovery of my previous user id in my email as i forgot previous user id, or make availability of my email id for new user registration.
I Found email error (unable to open with previous email as i forgot user ID & Pwd)
Otherwise You can provide my user ID on my email.

when try to login
Error!

Your IRCTC Account is either not active OR not in verified state.

I have booked eticket (Pnr: [protected]) on 12th april 2019 and cancelled the same on 16th april 2019. The refund amount of rs.995/- is not yet refunded. But, i checked my credit card statement and found that the amount is not yet credited. Request you to kindly look into this issue and refund my money to my credit card.

It has been almost 6 months and am sending frequent emails to irctc but i don't see any proper response. I checked with sbi credit card team and they confirmed that they didn't receive the refund from irctc.

Hi team,
I have planned a journey on 25th of october and booked a ticket in irctc mobile application from bangalore to shimoga on 3rd of october. The transaction has been done through google pay and also the payment is completed but the ticket conformation has not been displayed in the application and message has not been sent to the number that i had given. So i request the team to confirm the ticket within a day.
Regards
Nagaraj bharadwaj

I was going to travel from hwh to bbs.
The name of the train was hwh puri exp.
Date is 5-may-2019.
But the train got shortened to kgp and wasn't going to the bbs station.
I filled for the tdr because i didn't take the train.
The tdr is stuck on cr registered.
It has been a long time and i haven't received the refund.
Please look into it, i am student and i don't have that much money.
Please return my money.

I've cancelled a ticket but i didn't get the refund amount to my bank account till now.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12643 / nizamuddin exp
Transaction date: 10 sep 2019
Ernakulam jn (Ers) tirupati (Tpty)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: pay using bhim (Powered by paytm) also accepts upi
Booking amount: 390.49
Refund amount: 270.0
Refund date: 11 sep 2019

I've booked a ticket, but the transaction got failed and i didn’t receive any money in my account till now.

Train name: kerla s kranti
Train number: 12218
Boarding station: madgaon (Mao)
Date of boarding: 12
Quota: general (Gn)
Class: sleeper class (Sl)
No. Of adults: 1
No. Of children: 0
Bank name: upi (Powered by paytm)
Refund id: [protected]
Refund status: amount credited to bank with reference no.[protected]
Refund amount: 442.7
Bank reference id:[protected]

Dear sir,

On 22nd august i tried booking a ticket from tcr to mas in 12624 with a journey date of 31st aug through my credit card for five passengers in prs avd chennai.in initial transaction 9983.64 was deducted but the ticket was not booked and counter staff told me it will be refunded back but as of today it did not get refund back.in the second transaction ticket go booked with 9475 rupees.

During the day of travel the ticket did not get confirmed and i cancelled the ticket in angamaly railway station but as of today i have not received my refund in the credit card account. Pnr no. [protected] d. Oj 31st august 2019

I tried multiple helpline which was of no use as i was getting referred to different numbers.

I have booked ticket booking status is showing pending from bank end but money got debited from my account.

Booking transaction id: [protected]
Booking status: pending from bank end

Train no./name: 12167 / ltt muv express
Ticket type: e-ticket
From: kalyan jn (Kyn) 10 oct 2019
To: varanasi jn (Bsb) 11 oct 2019 00:00 hrs
Booking date: 02 oct 2019

I was booking 3nos 3a tickets from the irctc on 02.10.19. But due to some reasons the transaction got failed and the money got deducted from my account but ticket not booked.
After few hours i checked my refund status in my irctc account it is telling that the money has been credited but when i checked my bank account it is actually not credited to my account

Hi team,

Good afternoon. I had tried to book a railway ticket on 5th sept 2019 and the transaction has failed but money has been debited from my account twice but i have still not received my refund.

I have provided all the update to irctc on phone and email but no response yet. The ticket number raised for this problem is — 5041976 but no email response has been received.

When i call the call center they keep the phone on hold saying that it is being transferred to senior desk but the call is disconnected. This was done 5 times

I just made my irctc user id 2-3 days back for booking my train tickets in future and booked one too from kolkata (Koaa) to patna jn (Pnbe) by debit card payments. The server was too slow and was disrupting every second. That's why many of my login attempts were failed initially and even when i was making by payment through card it failed once. And was successfull in second attempt. I don't know the reason but my i found out today that my user id is disabled. May be many of login attempts or failed transaction but this has nothing to do with any frauds. That was a complete server problem. I hope irctc should consider this and help me to get my user id back as soon as possible. Thanks.

I booked the ticket on 10th of November from the website of IRCTC but after the money deducted from my BHIM UPI i got the message "Pending From Bank End" so please refund the amount asap. my details are as follows.
From : DVL to BPK
Booking Transaction Id : [protected]
Bank Name: Pay using BHIM (Powered by HDFC BANK) also accepts UPI
Date : 10 November 2019...