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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 76

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N
Nagaraja Bharadwaj
from Bengaluru, Karnataka
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ticket id:-5145542:delay in getting ticket ticket id:-5145542

Hi team,
I have planned a journey on 25th of october and booked a ticket in irctc mobile application from bangalore to shimoga on 3rd of october. The transaction has been done through google pay and also the payment is completed but the ticket conformation has not been displayed in the application and message has not been sent to the number that i had given. So i request the team to confirm the ticket within a day.
Regardsbr...
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C
Chaman Chowdhary
from Kolkata, West Bengal
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cr registered on the tdr still refund not received

Address:238,Rai Bahadur road, New Alipore, Kolkata, West Bengal, 700053

I was going to travel from hwh to bbs.
The name of the train was hwh puri exp.
Date is 5-may-2019.
But the train got shortened to kgp and wasn't going to the bbs station.
I filled for the tdr because i didn't take the train.
The tdr is stuck on cr registered.
It has been a long time and i haven't received the refund.
Please look into it, i am student and i don't have that much money.
Please...
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D
dhishanapravi
from Nadapuram, Kerala
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refund on cancelled train ticket

I've cancelled a ticket but i didn't get the refund amount to my bank account till now.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12643 / nizamuddin exp
Transaction date: 10 sep 2019
Ernakulam jn (Ers) tirupati (Tpty)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: pay using bhim (Powered by paytm) also accepts upi
Booking...
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D
dhishanapravi
from Nadapuram, Kerala
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refund on failed transaction

I've booked a ticket, but the transaction got failed and i didn’t receive any money in my account till now.

Train name: kerla s kranti
Train number: 12218
Boarding station: madgaon (Mao)
Date of boarding: 12
Quota: general (Gn)
Class: sleeper class (Sl)
No. Of adults: 1
No. Of children: 0
Bank name: upi (Powered by paytm)
Refund id: [protected]
Refund...
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P
prijoe
from Mumbai, Maharashtra
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complaint regarding refund

Address:Chennai, Tamil Nadu

Dear sir,

On 22nd august i tried booking a ticket from tcr to mas in 12624 with a journey date of 31st aug through my credit card for five passengers in prs avd chennai.in initial transaction 9983.64 was deducted but the ticket was not booked and counter staff told me it will be refunded back but as of today it did not get refund back.in the second transaction ticket go booked with 9475 rupees.

During the day...
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D
Deepak20192
from Mumbai, Maharashtra
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money debited from account but ticket not booked

I have booked ticket booking status is showing pending from bank end but money got debited from my account.

Booking transaction id: [protected]
Booking status: pending from bank end

Train no./name: 12167 / ltt muv express
Ticket type: e-ticket
From: kalyan jn (Kyn) 10 oct 2019
To: varanasi jn (Bsb) 11 oct 2019 00:00 hrs
Booking date: 02 oct 2019...
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A
Ashutosh3910
from Mumbai, Maharashtra
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refund of money of a failed transaction

I was booking 3nos 3a tickets from the irctc on 02.10.19. But due to some reasons the transaction got failed and the money got deducted from my account but ticket not booked.
After few hours i checked my refund status in my irctc account it is telling that the money has been credited but when i checked my bank account it is actually not credited to my account...
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H
hdvora
from Mumbai, Maharashtra
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refund not received for failed transaction done on 5th sept 2019

Address:Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001., New Delhi, Delhi, 110001

Hi team,

Good afternoon. I had tried to book a railway ticket on 5th sept 2019 and the transaction has failed but money has been debited from my account twice but i have still not received my refund.

I have provided all the update to irctc on phone and email but no response yet. The ticket number raised for this problem is — 5041976 but no email response has been received.

When i call the call...
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I
iamsid13
from Delhi, Delhi
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recovering my disabled irctc user id.

Address:Patna, Bihar, 800005

I just made my irctc user id 2-3 days back for booking my train tickets in future and booked one too from kolkata (Koaa) to patna jn (Pnbe) by debit card payments. The server was too slow and was disrupting every second. That's why many of my login attempts were failed initially and even when i was making by payment through card it failed once. And was successfull in second attempt. I don't know the reason but my i found out today that my...
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B
bhushan ugale
from Pune, Maharashtra
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"pending from bank end" money debited but ticket not booked

I booked the ticket on 10th of November from the website of IRCTC but after the money deducted from my BHIM UPI i got the message "Pending From Bank End" so please refund the amount asap. my details are as follows.
From : DVL to BPK
Booking Transaction Id : [protected]
Bank Name: Pay using BHIM (Powered by HDFC BANK) also accepts UPI
Date : 10 November 2019...
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D
Danish Aryan
from Mumbai, Maharashtra
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ticket was cancelled but not refund my account

Address:India, 876
Website:IRCTC

My name danish and am residence meena bazaar imamabada sir, i hope that help me, sir my ticket waitlist booked and pnr number is [protected] after sometimetime same ticket cancelled but not refunded money my account so plz help me sir sbcose why refunded money my not account plz sir i request for u help me refunded my money today date ticket booked 29/09/201...
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R
Rai Shailendra
from Mumbai, Maharashtra
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filed tdr but refund denied

I booked 2 to tickets on 23 june 2019.
3rd ac and sleeper. Both were rac.
So immediately after charting, i filed tdr for sleeper and traveled on the ac ticket.
After 3 months railway is saying that the passenger traveled. And asking for proof.
I have the email of confirmation of the tdr. Which shows the date and timing, that the railway received my tdr request atleast 3:30 before train departure.
Screenshot...
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Address:Bangalore railway station, 560036

I am travelling in train 16220 from bangalore to mysore.in bangalore 100s o[censored]nreserved people are boarded into the train and fighting for seats and also abused with bad words. Even we don't have path to go to toilets also because of crowd in reserved compartment. No action taken by ticket collector. This worst experience that i spent money and reserved the ticket and still i faced all security issues.

After this experience...
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S
Srinivason K U
from Mumbai, Maharashtra
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food complaint

Hi,

We were traveling in train from chennai to virudunagar (Pnr-[protected], trn:16127, dt:27-09-19, coach - b1 - 5 & 6).

We ordered lunch (Rs.70 per lunch) thru catering person, who came and took order inside the coach.

But to our surprise, the person supplied us just a variety rice (Tomatto rice & small portion of lemon pickle). The rice used are idly rice (Only suitable for preparing idly &...
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A
Aditara
from Mumbai, Maharashtra
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irctc tdr status showing cr repudiate

Address:Mumbai City, Maharashtra

Dear sir/madam, i had booked a ticket from mumbai to kudal journey date 5th sept 2019 for my parents who are senior citizens, but the train got late from more than 4-5 hours. I had filed the tdr on the same day at 5th sept 15:54:21 hrs. The status of tdr showing cr repudiate. They were was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket...
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R
rucksana ahamed
from Noida, Uttar Pradesh
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money deducted 2 times by irctc but no ticket booked and money refunded

Address:Kolkata, West Bengal, 700046

I wanted to renew my season ticket on 26/09/2019 through my uts app.
1st time, rs 200/- had been deducted from my icici bank account but uts showed booking failed at 1.25 p. M today. For the 2nd time i've tried to recharge from my paytm account, this time rs 187/- had been deducted by irctc again at 1.26 p. M but no booking done.
I request to the authority to renew my season ticket as soon as possible which is expired today...
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D
dpadvertising
from Bengaluru, Karnataka
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insect in curd (curd pack was purchased by me in running train)

Address:F-3,Heritage plaza,D-82,tara nagar -D,Jhotwara,jaipur, Jaipur, Rajasthan, 302012


Varun singh
To:anand. [protected]@motherdairy.com
26 apr at 1:44 pm

Dear

This is only for information that this product (Mother dairy sweet curd-85 gm) was purchased by me in train no. 12307 between ddu & prayagraj station for my daughter which was eating by her. At the time of eating she told that any dark color material is in curd than we checked and found that this was small insect (Illiya)...
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M
Manjusha Jayam
from Bengaluru, Karnataka
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tatkal ticket amount not refunded even when train is diverted

Address:B-315, LSG GreenVille, 5th Main, Vinayaka Nagar, Hagadur, 560066

I have booked a ticket from bangalore to ballari (Pnr: [protected]) for hampi express to travel on 25th september. At the time of booking it allowed me to book to ballari.
But later the train has been diverted and it is not going to ballari.
So, i have cancelled the ticket and tried to to file tdr, but it is not giving me option to file.
Even when i contacted customer care they are just saying "no refund will be granted...
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A
akshatsaxena22
from Delhi, Delhi
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cancellation amount not refunded in account

Address:New Delhi, Delhi, 110058

Saturday 26 oct 2019 cancelled
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12004 / ljn swran shtbd
Transaction date: 20 sep 2019
New delhi (Ndls) to lucknow ne (Ljn)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: visa/master card (Powered by icici bank)
Booking amount: 4350.0
Refund amount: 4220.0
Refund date: 23 sep...
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S
Saurabh Marda
from Mumbai, Maharashtra
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money deducted but transaction failed on irctc

An amount of rupees1340 was deducted on 26 april 2019 while i was trying to book a ticket on the irctc website.

And i have made the payment by bhim upi application but it shows transaction failed on the irctc website but it shows money had been transferred on the bhim upi application, when opening the bhim application it shows a number which connects directly to the bank and on talking to the bank executive they tell me i need...
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