Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had raised a complaint regarding refund for pnr:Â [protected] and till date the amount has not been credited to my account (Complaint ticket id[protected].

Customer care is rude and gives standard reply "your request has been forwarded to the concerned team". Its been 6 months and more than 100 calls and emails. They have even stopped replying to my emails. And such has been the case that now the customer care guys even remember my ticket id by memory.

Two months ago, a supervisor named nadeem assure me that he is personally looking into this. Yet nothing has been done yet.

Please help me out in this regard. This is mental harassment.

Dear sir i book tatkal ticket through irctc app @11 am and payment completed @11:04 am but my all tickets send to wait list when i again check tickets @11:09 am 185 tickets are available then again i check ticket @ 11:11 am again i saw 0145 tickets available why my ticket why my ticket in waitlisted? I send you all snap plz take necessary action for fraud

I booked tickets on train 17206 2 ac journey date 16/11/19 for family of 4 members.
I was surprised to see that all the berths were side upper berth.
On checking with the ticket collector he showed no interest and refused to help me.
Indian railway is great.
By spending some money i could have travelled by flight.
Appreciate the service provided to me and my aged family 27 hours journey all separated old parents have to sit and travel due to upper berth alloted to them.

Urgent need to confirm for "pending from the bank end"
I tried to book my ticket on irctc website, the amount was debited from my bank account but my ticket is not booked. I was got the error like pending from bank end. I am not able to confirm the booking is done or yet to wait.

Please confirm should i book another ticket or not.
Also, if its not booked my ticket then refund my money to book for next.

Booking transaction id : [protected]
Transaction status : pending from bank end
Booking on[protected]
Journey date:[protected]

I have cancelled my ticket on 31st october but as on 14th november 2019 i have not received my refund. I have contacted irctc customer care and they are just telling me that its already refunded but they are not providing me any transaction details. I have contacted my bank but there is no such transaction occur till now.
Pnr no. [protected]
Cancellation id: [protected]

Tried booking tickets in tatkal and payment through upi failed with status - pending with the bank. While the money is already deducted, i retried the payment and ended up getting deducted for second time, both times money got deducted, no ticket is booked but my money is deducted.

Upi payment failed twice money deducted twice but ticket not booked

Dear
Sir/madam

My name is sandesh das. I was two transactions on 06/11/19 for tickets cancelation, but refunded money is not credit my bank acount kindly check my transction details
User id. Jhie
Transaction o[censored]nit.2
Mobile no [protected]
Email. [protected]@gmail.com
Refund amount 820, 820=1640
1) transaction i'd. [protected]
2) transaction i'd. [protected]
Plz check my attachment

I want to draw attention to the fact that irctc tatkal ticket does allow to book as it is always showing invalid captcha until ticket availability does not end for the particular train. I have been trying to book single ticket since last two weeks. I am escallating this issue to top level management including pmo office that let you check log of the ticket which ids are booking regular tickets. Is there any setting on server side or any bug that does not allow to book ticket during 1st 1-2 minutes of tatkal booking. I also suspect that some people are doing backend entries of ticket booking in railway reservation system. You can easily find log of those entry with help of external auditor. You need to check this issue on very high priority. You need to setup team to investigate this issue and take stern action for those persons who are involved for this issue. If you are incapable to resolve\invetigate this issue, need to resign from your job for your incapability to solve this issue.

In train no 12302, B7 Pantry person denying to provide food egg cary as my request.

In earlier provide same food in same train as I request,

just want to know

Why he is deny to provide food ?

In train no 12302, B7 Pantry person denying to provide food egg cary as my request.

In earlier provide same food in same train as I request,

just want to know

Why he is deny to provide food ?

Respected sir

With the reference of above subject matter to don't get refund in my account my pnr no is [protected] journey for the date of 05/08/2019 the train was canceled due to heavy rain
I have file tdr requests for 06/08/2019 08:30 am but right now don't receive refund in my account then please right tacan actions earliest possible
Thanking you

I have booked an online ticket from irctc next generation eticketing system and paid from my husband's debit card, amount paid through the bank as i got a message from bank but when i saw booking status it is showing the "payment is pending from bank end".
The page does not show any tickt details, it seems that my tickt did not get booked. What i should do to get get my ticket booked or get my money returned?
My journey date is 31 st december 2019

Pnr number :
Reservation id: [protected]
Train no./name: 20802 / magadh express
Ticket type: e-ticket
From: new delhi (Ndls) 31 dec 2019
To: allahabad jn (Ald) 01 jan 2020 00:00 hrs
Booking date: 11 nov 2019
Vikalp status: no
Boarding station: new delhi (Ndls)
Date of boarding: 31 dec 2019 00:00 hrs
Quota: generalclass: sl
Ticket charge: 393.19convenience fee: 17.7
Bank name: credit cards/ debit cards / upi (Powered by irctc)

I booked my railway ticket through irctc app from beas to agra cantt. Whose pnr no. Is [protected] and the journey date was 30th june 19. The train was not touching the boarding station, so i filed tdr for my refund of rs.2330.98/-. Earlier it was showing that refund has been approved and will be initiated soon. After that it was showing for refund it was sent to bank. Today when i checked the status online it was showing account closed. But no amount was credited into my account till today as almost more than 4 months has been passed away. So please inquire about it and make my refund soon.

I recently booked a ticket via irctc app through the razorpay (G-pay) option provided on the irctc app. The transaction was processed and the amount was deducted from my account but the app showed that the transaction was unsuccessful and the ticket didn't get booked. The ticket details are as follows:-
Name of passenger:- nagarjuna s
Upi transaction id:[protected]
Transaction date:[protected]
Pfa screenshot for your reference.

Kindly review into the matter asap.

Dear respected mam/ sir
I m traveling to delhi from lucknow to delhi in shatabdi train no 12003 i want to complain about food and water bottle size food quality day by day getting worst and water bottle now they are providing 500ml instate of 1000ml
How one person can sarvive in 500ml water for 6hr please look into this matter we paying high but we are not getting anything.

I tried to book ticket from mettupalayam to chennai train but received an error as reservation failed during tatkal on 10/11/2019. Amounthas been debited for transaction id : [protected] using debit card for nilgiri express train no 12671
Amount has not yet refunded back and ticket is also not boooked fo this transaction.
Kindly refund my amount as early as possible.

I refilled my uts application's r-wallet with rs.100 through paytm then through upi using google pay app. Money has been debited from my bank account but the wallet balance still shows rs.0.
I checked paytm for the transaction but it doesn't shows any transaction, neither failed nor successful.
I am gonna take paytm also into this.
I want my money back

On 4th nov2019 i cancelled a booked ticket and at same day one of my transaction got failed. The failed transaction amt is deducted from my bank. Now irctc showing that both the amount are refunded on 6th nov 2019 but i didn't get credited amount in my bank account. Details are attached as image.

Plz look into these and solve the issue.

Thanks

Hi,
I have tried to book tickets from irctc app on nov 6th, 2019 and made the payment through google pay via razorpay. Money was deducted from my account but tickets were never booked (Irctc didn't receive the money).
Doj - 18th nov, 2019
Travelling - aurangabad to pune (2 tickets)
Transaction id[protected]Google pay)

Kindly look into it and revert back the money.

I have an irctc account which i am not able to access. I have remembered my email id and irctc id but forget my password. Thus i am not able to acess the account nor can use my phone no. And email id to make another irctc account.
I want irctc to either activate the account or delete it permanently, so that i can use my data again.

Emailed:- [protected]@gmail.com
Irctcid:- vntvtsl

I booked a tatkal ticket on 25th october in the irctc official app but on 26th i came to know that the train is late more than 12 hrs. So i decided to file a tdr and then booked a ticket on 29th and then went on 30th but today in my bookings it is showing tdr repudiate due to passenger travelled but i did not travel as you can see i have attached a copy of my bookings and it clearly states that i travelled on 30. The irctc needs to see about it and they don't have a customer support team. They should also work on this. Please help me with that. The booking shows tdr repudiate.