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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 76

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A
abhishek.shah.85736
from Kolkata, West Bengal
Nov 16, 2019
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Address: Howrah, West Bengal

Dear sir i book tatkal ticket through irctc app @11 am and payment completed @11:04 am but my all tickets send to wait list when i again check tickets @11:09 am 185 tickets are available then again i check ticket @ 11:11 am again i saw 0145 tickets available why my ticket why my ticket in waitlisted? I send you all snap plz take necessary action for fraud
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    bondapalli sai chandra
    from Delhi, Delhi
    Nov 16, 2019
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    Address: 533003

    I booked tickets on train 17206 2 ac journey date 16/11/19 for family of 4 members.
    I was surprised to see that all the berths were side upper berth.
    On checking with the ticket collector he showed no interest and refused to help me.
    Indian railway is great.
    By spending some money i could have travelled by flight.
    Appreciate the service provided to me and my aged family 27 hours journey all separated old parents have to sit and travel due to upper berth alloted to them.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Book ticket through atm card. Canceal on 20.11.2019
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      P
      Pinky T
      from Badlapur, Maharashtra
      Nov 15, 2019
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      Address: DOMBIVLI, Thane, Maharashtra, 421201

      Urgent need to confirm for "pending from the bank end"
      I tried to book my ticket on irctc website, the amount was debited from my bank account but my ticket is not booked. I was got the error like pending from bank end. I am not able to confirm the booking is done or yet to wait.

      Please confirm should i book another ticket or not.
      Also, if its not booked my ticket then refund my money to book for next.

      Booking transaction id : [protected]
      Transaction status : pending from bank end
      Booking on[protected]
      Journey date:[protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Dear sir,
      I am traveling to Jammu Tawi in train no 12549. Charging socket of seat number 71, coach number S7 is not working. It's over 34 hours journey. Please take appropriate action.
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        D
        deep3villa
        from Mumbai, Maharashtra
        Nov 14, 2019
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        Address: Thane, Maharashtra, 401305

        I have cancelled my ticket on 31st october but as on 14th november 2019 i have not received my refund. I have contacted irctc customer care and they are just telling me that its already refunded but they are not providing me any transaction details. I have contacted my bank but there is no such transaction occur till now.
        Pnr no. [protected]
        Cancellation id: [protected]
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          V
          vijaydixon
          from Bengaluru, Karnataka
          Nov 14, 2019
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          Address: Bangalore, Karnataka

          Tried booking tickets in tatkal and payment through upi failed with status - pending with the bank. While the money is already deducted, i retried the payment and ended up getting deducted for second time, both times money got deducted, no ticket is booked but my money is deducted.

          Upi payment failed twice money deducted twice but ticket not booked
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Nov 14, 2019
          Updated by vijaydixon
          The payment was done through a phonepe UPI on both the occasions and I had raised it to them, and the complaint reply from phonepe says,

          "
          We have successfully credited the amount and the merchant's partner bank has confirmed the receipt of the payment.
          "

          Now IRCTC says, its pending with the bank.
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            S
            sandesh kkkkk
            from Faridabad, Haryana
            Nov 13, 2019
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            Address: Faridabad, Haryana, 121005

            Dear
            Sir/madam

            My name is sandesh das. I was two transactions on 06/11/19 for tickets cancelation, but refunded money is not credit my bank acount kindly check my transction details
            User id. Jhie
            Transaction o[censored]nit.2
            Mobile no [protected]
            Email. [protected]@gmail.com
            Refund amount 820, 820=1640
            1) transaction i'd. [protected]
            2) transaction i'd. [protected]
            Plz check my attachment
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              V
              Vijay Kishor Prasad
              from Mumbai, Maharashtra
              Nov 12, 2019
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              Address: Plot No-6/1C-10,Panchganga Society, NNP, Goregaon East,Mumbai-400065, Mumbai City, Maharashtra, 400065

              I want to draw attention to the fact that irctc tatkal ticket does allow to book as it is always showing invalid captcha until ticket availability does not end for the particular train. I have been trying to book single ticket since last two weeks. I am escallating this issue to top level management including pmo office that let you check log of the ticket which ids are booking regular tickets. Is there any setting on server side or any bug that does not allow to book ticket during 1st 1-2 minutes of tatkal booking. I also suspect that some people are doing backend entries of ticket booking in railway reservation system. You can easily find log of those entry with help of external auditor. You need to check this issue on very high priority. You need to setup team to investigate this issue and take stern action for those persons who are involved for this issue. If you are incapable to resolve\invetigate this issue, need to resign from your job for your incapability to solve this issue.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Please check my account i am allresy creat account but i show account not acctivate either not verify state my user name SUKHVINDER
              mobile no-[protected], email id [protected]@gmail.com
              BooK pnr : [protected]
              Transaction ID: [protected]

              Book Date: 30 Jun 2019

              Payment Mode : UPI [protected]@okaxis
              Cancel Date: 17-Aug -2019
              Cancellation/Refund ID: [protected]
              Bank Name: Visa/Master Card(Powered By HDFC BANK)
              Refund Amount: 195.0
              Refund Date: 19 Aug 2019
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                F
                Fsmhp Udaan
                from Noida, Uttar Pradesh
                Nov 11, 2019
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                Address: P-22, F.F, LEFT SIDE, PVT COLONY, SRINIWASPURI, New Delhi, Delhi, 110065

                In train no 12302, B7 Pantry person denying to provide food egg cary as my request.

                In earlier provide same food in same train as I request,

                just want to know

                Why he is deny to provide food ?

                In train no 12302, B7 Pantry person denying to provide food egg cary as my request.

                In earlier provide same food in same train as I request,

                just want to know

                Why he is deny to provide food ?
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                I, sivaprasad reddy chadive registered in IRCTC with the phone number is [protected] and the email is [protected]@gmail.com. The mentioned email id is not correct.I request you to change the registered email and register the new email id, [protected]@gmail.com
                With regards
                Sivaprasad reddy chadive
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                  B
                  from Mumbai, Maharashtra
                  Nov 11, 2019
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                  Address: Q-112 shrinandnagar vejalpur Ahmedabad, Ahmedabad, Gujarat

                  Respected sir

                  With the reference of above subject matter to don't get refund in my account my pnr no is [protected] journey for the date of 05/08/2019 the train was canceled due to heavy rain
                  I have file tdr requests for 06/08/2019 08:30 am but right now don't receive refund in my account then please right tacan actions earliest possible
                  Thanking you
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  I am online ticket booking 14/08/2019 jabalpur to ajmer
                  But train destination station cancelled
                  Complain TDR but 90 days complete
                  I have call IRCTC but IRCTC give me answer north western railway is pending case refundd not received
                  Reference No for this is :[protected]
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                    M
                    Megha.Sahu
                    from Gurgaon, Haryana
                    Nov 11, 2019
                    Resolved
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                    Resolved

                    I have booked an online ticket from irctc next generation eticketing system and paid from my husband's debit card, amount paid through the bank as i got a message from bank but when i saw booking status it is showing the "payment is pending from bank end".
                    The page does not show any tickt details, it seems that my tickt did not get booked. What i should do to get get my ticket booked or get my money returned?
                    My journey date is 31 st december 2019

                    Pnr number :
                    Reservation id: [protected]
                    Train no./name: 20802 / magadh express
                    Ticket type: e-ticket
                    From: new delhi (Ndls) 31 dec 2019
                    To: allahabad jn (Ald) 01 jan 2020 00:00 hrs
                    Booking date: 11 nov 2019
                    Vikalp status: no
                    Boarding station: new delhi (Ndls)
                    Date of boarding: 31 dec 2019 00:00 hrs
                    Quota: generalclass: sl
                    Ticket charge: 393.19convenience fee: 17.7
                    Bank name: credit cards/ debit cards / upi (Powered by irctc)
                    Nov 16, 2019
                    Complaint marked as Resolved 
                    I got my money back
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      N
                      nikhil kathpal
                      from Allahabad, Uttar Pradesh
                      Nov 11, 2019
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                      Address: 282010

                      I booked my railway ticket through irctc app from beas to agra cantt. Whose pnr no. Is [protected] and the journey date was 30th june 19. The train was not touching the boarding station, so i filed tdr for my refund of rs.2330.98/-. Earlier it was showing that refund has been approved and will be initiated soon. After that it was showing for refund it was sent to bank. Today when i checked the status online it was showing account closed. But no amount was credited into my account till today as almost more than 4 months has been passed away. So please inquire about it and make my refund soon.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        N
                        Nagarjuna Sunkara
                        from Chennai, Tamil Nadu
                        Nov 10, 2019
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                        I recently booked a ticket via irctc app through the razorpay (G-pay) option provided on the irctc app. The transaction was processed and the amount was deducted from my account but the app showed that the transaction was unsuccessful and the ticket didn't get booked. The ticket details are as follows:-
                        Name of passenger:- nagarjuna s
                        Upi transaction id:[protected]
                        Transaction date:[protected]
                        Pfa screenshot for your reference.

                        Kindly review into the matter asap.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          C
                          CHANDER PAL Gangwar
                          Nov 10, 2019
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                          Address: New Delhi, Delhi

                          Dear respected mam/ sir
                          I m traveling to delhi from lucknow to delhi in shatabdi train no 12003 i want to complain about food and water bottle size food quality day by day getting worst and water bottle now they are providing 500ml instate of 1000ml
                          How one person can sarvive in 500ml water for 6hr please look into this matter we paying high but we are not getting anything.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            A
                            ashaelsy
                            from Delhi, Delhi
                            Nov 11, 2019
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                            I tried to book ticket from mettupalayam to chennai train but received an error as reservation failed during tatkal on 10/11/2019. Amounthas been debited for transaction id : [protected] using debit card for nilgiri express train no 12671
                            Amount has not yet refunded back and ticket is also not boooked fo this transaction.
                            Kindly refund my amount as early as possible.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              Sarveshpawar
                              from Delhi, Delhi
                              Nov 9, 2019
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                              Address: 400024

                              I refilled my uts application's r-wallet with rs.100 through paytm then through upi using google pay app. Money has been debited from my bank account but the wallet balance still shows rs.0.
                              I checked paytm for the transaction but it doesn't shows any transaction, neither failed nor successful.
                              I am gonna take paytm also into this.
                              I want my money back
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                R
                                rahulnamdev8989
                                from Patharia, Madhya Pradesh
                                Nov 9, 2019
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                                On 4th nov2019 i cancelled a booked ticket and at same day one of my transaction got failed. The failed transaction amt is deducted from my bank. Now irctc showing that both the amount are refunded on 6th nov 2019 but i didn't get credited amount in my bank account. Details are attached as image.

                                Plz look into these and solve the issue.

                                Thanks
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  S
                                  Sudheer Kumar Kuppili
                                  from Chennai, Tamil Nadu
                                  Nov 9, 2019
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                                  Hi,
                                  I have tried to book tickets from irctc app on nov 6th, 2019 and made the payment through google pay via razorpay. Money was deducted from my account but tickets were never booked (Irctc didn't receive the money).
                                  Doj - 18th nov, 2019
                                  Travelling - aurangabad to pune (2 tickets)
                                  Transaction id[protected]Google pay)

                                  Kindly look into it and revert back the money.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    V
                                    vntvtsl
                                    from Delhi, Delhi
                                    Nov 8, 2019
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                                    Address: Udham Singh Nagar, Uttarakhand, 244713

                                    I have an irctc account which i am not able to access. I have remembered my email id and irctc id but forget my password. Thus i am not able to acess the account nor can use my phone no. And email id to make another irctc account.
                                    I want irctc to either activate the account or delete it permanently, so that i can use my data again.

                                    Emailed:- [protected]@gmail.com
                                    Irctcid:- vntvtsl
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      D
                                      Dipanjan Agarwala
                                      from Mumbai, Maharashtra
                                      Nov 8, 2019
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                                      Address: N. S. Road, mohanbati, raiganj, Uttar Dinajpur, West Bengal, 733134

                                      I booked a tatkal ticket on 25th october in the irctc official app but on 26th i came to know that the train is late more than 12 hrs. So i decided to file a tdr and then booked a ticket on 29th and then went on 30th but today in my bookings it is showing tdr repudiate due to passenger travelled but i did not travel as you can see i have attached a copy of my bookings and it clearly states that i travelled on 30. The irctc needs to see about it and they don't have a customer support team. They should also work on this. Please help me with that. The booking shows tdr repudiate.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        D
                                        Debasmita Mitra
                                        from Delhi, Delhi
                                        Nov 8, 2019
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                                        Address: North 24 Parganas, West Bengal, 700110

                                        Train no./name: 15048 / purvanchal exp
                                        From: jasidih jn (Jsme) 22 dec 2019
                                        To: kolkata (Koaa) 23 dec 2019
                                        Booking date: 08 nov 2019
                                        Boarding station: jasidih jn (Jsme)
                                        Date of boarding: 22 dec 2019
                                        This the train i booked for 4 people. Paid rs.764, the money was deducted but my tickets were not booked. The status shows that payment is pending form the bank end. The transanc no. Is [protected].
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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