Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I refilled my uts application's r-wallet with rs.100 through paytm then through upi using google pay app. Money has been debited from my bank account but the wallet balance still shows rs.0.
I checked paytm for the transaction but it doesn't shows any transaction, neither failed nor successful.
I am gonna take paytm also into this.
I want my money back

On 4th nov2019 i cancelled a booked ticket and at same day one of my transaction got failed. The failed transaction amt is deducted from my bank. Now irctc showing that both the amount are refunded on 6th nov 2019 but i didn't get credited amount in my bank account. Details are attached as image.

Plz look into these and solve the issue.

Thanks

Hi,
I have tried to book tickets from irctc app on nov 6th, 2019 and made the payment through google pay via razorpay. Money was deducted from my account but tickets were never booked (Irctc didn't receive the money).
Doj - 18th nov, 2019
Travelling - aurangabad to pune (2 tickets)
Transaction id[protected]Google pay)

Kindly look into it and revert back the money.

I have an irctc account which i am not able to access. I have remembered my email id and irctc id but forget my password. Thus i am not able to acess the account nor can use my phone no. And email id to make another irctc account.
I want irctc to either activate the account or delete it permanently, so that i can use my data again.

Emailed:- [protected]@gmail.com
Irctcid:- vntvtsl

I booked a tatkal ticket on 25th october in the irctc official app but on 26th i came to know that the train is late more than 12 hrs. So i decided to file a tdr and then booked a ticket on 29th and then went on 30th but today in my bookings it is showing tdr repudiate due to passenger travelled but i did not travel as you can see i have attached a copy of my bookings and it clearly states that i travelled on 30. The irctc needs to see about it and they don't have a customer support team. They should also work on this. Please help me with that. The booking shows tdr repudiate.

Train no./name: 15048 / purvanchal exp
From: jasidih jn (Jsme) 22 dec 2019
To: kolkata (Koaa) 23 dec 2019
Booking date: 08 nov 2019
Boarding station: jasidih jn (Jsme)
Date of boarding: 22 dec 2019
This the train i booked for 4 people. Paid rs.764, the money was deducted but my tickets were not booked. The status shows that payment is pending form the bank end. The transanc no. Is [protected].

Hi team,

Recently, i had a train journey in second ac (2-tier) i. E. I didn't book a ticket, rather i took a general super fast train ticket and boarded the train as i didn't get time to get into a general compartment.

However, i met the ttr (Ticket collection officer on board) and paid the challan/fee for the charges as i took different coach for the ticket i purchased, the ttr up on verification of my identity allotted a seat/berth to me.

The problem/flaw is here:
The ttr however allotted a seat/berth to me, but he didn't update it any where, in the sense the same/berth is still available on irctc website under current booking, the same has happened and a guy has booked the same seat/berth under current booking and boarded the train in the next station.
He approached near my seat/berth and said that he booked the seat/berth under current booking.

I was unaware of the situation and met the ttr (Here, the ttr has got exchanged and i met the new on boarded ttr), he took some time to cross verify and allotted a seat/berth to me. But, by the time he gave me a seat/berth, the time was late night.

Request the irctc team to provide an app/link to the ttr's, so that they can update when they provide a challan against a seat/berth, and the irctc website will be in sync, so that this kind of incidents don't arise in future.

I think this is a technical lag between irctc and the ttr's on train.
Please provide a solution to this, as irctc is not giving the seat's/beth's for free of cost and they are taking some good amount of money apart from gst and surcharges.

For your information, i took circar express from ndd and by the time, i reached bza, the above incident happened, and i have the challan which i paid, but that wont work in any sense here.

Its a lag between irctc and ttr's. Here ttr's only get the paper printout of the irctc website status.

Request to take some action and make train journey a happy journey.

Hi sir,
My name is deependra sharma, i filed as tdr for refund. My refund approved on 13/09/2019. I have checked the status of payment, it is saying "payment under process".

Two month has been passed, i am still waiting for payment. Why it is taking too much long time.

Please process my payment as soon as possible.

Registration no.[protected]
Pnr no. [protected]
Journey date 10/08/2019
Class 3a

Tdr details :
Tdr date & time 11/08/2019 21:00 hrs.

Case registration date 30/08/2019
Case registered at southern railway
Status refund approved.
Refund approved date 13/09/2019

Transaction id: [protected] dtd.[protected]
Irctc email complaint - ticket id 4483106
Irctc login id - exzanet
Name - vikas chintaman sawant

I had booked a ticket on[protected], but the ticket did not got booked and amount was deducted from my wife's account. But still i havent received refund.

Debit card a/c name : anisha vikas sawant
Ticket details

Transaction id: [protected]pnr:
Train no./name: 12860 / gitanjali exptransaction date: 26 jun 2019
Shegaon (Seg) kalyan jn (Kyn)
Booking amount: 1890.0

Dear sir
This amount not cradite my account
Saturday16nov 2019 cancelled
Transaction id: [protected] pnr: [protected]
Train no./name: 12554 / vaishali exp transaction date: 28 oct 2019
New delhi (Ndls) chhapra (Cpr) refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking / wallet (Powered by zaakpay)

Booking amount: 2580.98refund amount: 2200.0

I had tried booking a ticket on IRCTC app using Google pay but the ticket was not booked when I tried contacting the IRCTC they said that they did not received the payment . I also contacted the Google pay they said they had initiated from their side to the IRCTC merchant bank i.e HDFC bank . I tried booking a ticket on 11 September but still no help and no money refunded even after raise a complaint stays .plz help me someone .

Dear sir.

I booked ticket through irctc mobile app.

Cancelled it and applied for refund.

Pnr no.is - [protected].

The are saying they refunded my amount and refund date is 22 october 2019.

But I havent receive any refund till date 05 november 2019.

When I called they said contact bank.

They have given me Transaction id -
[protected].

But by this id bank is unable to give any information.

Plus, customer care official of IRCTC talks very rudely and in bad way

Kindly look into the matter.

Regards,

Prashant tiwari
Mobile - [protected]

I booked my tickets on 5th of nov, from kottayam to banaswadi. The tickets were booked for the 16th of nov. Although the money has been debited from my account, the tickets have not been confirmed yet, and they have shown "pending from bank end". I used google pay as mode of payment and received the confirmatory message regarding the transaction while no information regarding the tickets were received.

Hi support team,
I have booked the ticket from cstm to nanded dated 4th sept 2019, nandigram express.
Train got cancelled i filled tdr on 5th september. Tdr registered and approved but status showing as refund approved by officer, payment under process since oct but the amount was not refunded yet.
I am not sure what else i might be missing to get amount refunded. Please let me know what i can do further or else you can drop a mail to zaki. [protected]@gmail.com

Ticket details:
Pnr number :- [protected]
Reason for tdr: train got cancelled.
Tdr filing date: 05/09/2019 18:24
Registration no. [protected]
Tdr status: cr registered
Train no. 11401
Transaction id [protected]
Dealer id crit01

I have booked tickets on 15/10/19. And the rocket has-been cancelled on 21/10/19. But till now my refund is not credited to my account. I have contacted to irctc they provide the following details pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 745.0 refunded [protected] 23-oct-2019 rds refund topup refund for cancellation [protected]
2 80.0 refunded [protected] 20-oct-2019 rds refund topup refund for cancellation [protected]
And told me to contact le travenues technology private limited. Please release my fund.

I am trying to book eticket on irctc website from 3 days in tatkal, firstly the website doesn't open and even if it opens and i put in my credentials of login, one way or the other it logs me out.
I went till the payment window, i entered my correct details still it said invalid and the system logged me out.
It is a harassment as people are trying to book tatkal tickets from 30 mins early wasting there time for nothing.

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?
Train name: rajkot express
Train no:16614
Amount: rs1525.40
Transaction id:[protected]
Transaction status:pending from bank end
Booking date;[protected]
Bank name upi: (Paytm)

Hi,
My brother reetesh singh has canceled a ticket of pnr:[protected] & cancellation id:[protected], i see on irctc website it is showing its refunded but paytm and bank are saying they dont have anything to doin this matter,
Also paytm is expecting an email form irctc where it should be mentioned refund id and i dont have any email or may be deleted from my inbox,
Could you please have a look of this,

Mob:[protected]

Thanks,
Reetesh singh

Tried booking a train ticket from irctc on 3-nov-2019 11 am.
Booking transaction id : [protected]
Used netbanking payment option and axis bank.
After entering the password & otp, the money (Rs. 1184.5) was deducted from my axis bank account but no ticket was issue in irctc. The status shown in irctc is "pending from bank end".

As per irctc, refunds are only triggered when the status is either "payment settled but ticket not booked" or "settlement failed and ticket not booked". For the status "pending from bank end" there is no refund triggered. Please help with this issue.

It was on 24/10/2019 i was traveling from kharagpur jn to njp jn via karmabhoomi express. The train was more than 3hours late and as per rules i filed a tdr against a family member of mine who couldn't travel due to the inconvenience. The tdr was rightly registered as i even call the irctc helpline to verify the same. And after getting into the train, i even informed the tc about the same and he marked it likewise. But now, irctc is mailing me by saying that the northern railways/frontier has repudiated our tdr as it was not claimed by the party. But i have every proof of the claim. The pnr along with the tdr complaint number as well as screenshots of the mail.
The pnr number is-[protected].
Tdr reference number-[protected].
I have complianed about the same to irctc innumerable times but the reply is always the same.